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[Q] So I got a scratch on my screen ... what now?

Hi there.
As the title reads I got a 3mm long scratch on the display of my galaxy ... the scratch distorts the colours, so it's quite annoying once you notice it (and it's particularly annoying on brighter backgrounds) ... I have absolutely no idea how it happened, as I am using a bag for it all the while it's in my pocket to prevent it from getting scratches...
Soo, my question:
Is there anything I can do to "fix" the scratch?

Once scratch happens, then it pretty much stays there.
Sometime a screen protectors can help hide the scratches make it less noticeable. Other than that there are no way to fix it I suppose.

Good screen protector hide all scratches.
Sent from my GT-I9000 using Tapatalk

Please don't try this at home!
If the scratch isn't too deep then you may be able to polish it out with some wet/dry sandpaper.
But you may damage the touch screen if you go too deep.
Sent from my AWESOME Galaxy S

For ****s sake DO NOT take sand paper to the touch screen!! what kind of advice is that?
once scratched, that's it. if it really annoys you, you'll have to replace the screen.

Wet/dry sandpaper is how a clear coat is polished on a car. As I said if it isn't too deep then it's an option. What you are saying is that you are screwed anyway and have to replace it. If the OP is already at that point of frustration, then they could at least try before having to replace the screen.
Last resort before accepting your screen is stuffed?

At first I also thought what a silly idea to use sand paper on glass.
But after googling the web and quick research, it can be done!
Using high grit silicon carbide wet/dry sanding paper can remove scratches from glass.
Though, I wouldn't try it my self but thanks for the pointer.
here are an example of what can be done:
http://www.ehow.com/how_4472970_remove-small-scratches-from-window.html
spenceee said:
Wet/dry sandpaper is how a clear coat is polished on a car. As I said if it isn't too deep then it's an option. What you are saying is that you are screwed anyway and have to replace it. If the OP is already at that point of frustration, then they could at least try before having to replace the screen.
Last resort before accepting your screen is stuffed?
Click to expand...
Click to collapse

Screen protector I would recommend to hide the scratches is the Zagg invisible shield.
It is made of polymer that kinda adhere to the screen very tightly help smooth over scratches and make them less noticeable compare to other brand.
BIG BIG DISCLAIMER:
Zagg invisible shield is NOT for everyone. The polymer material can feel sticky and a bit soft. So be warned, it is a love hate relationship when it comes to zagg.

Well i got 2 scratches one is 5mm long the other is 8mm. Fortunately they are on the far right side, close to the bezel, so they don't really bother me at all.
You got only one small scratch, that's nothing
Even that i had the first scratches on the second day i owned the device i will still not make it look ugly with some silly shield. Im expecting a year out of this device, and don't care if it's scratched when that year is gone.

If you change your mobile phone every year then I can understand.
However, my mobile phone lasted me at least 2-3 years each. My previous two was XDA O2 > Samsung Omnia i900 and now Galaxy S
buddy01 said:
Well i got 2 scratches one is 5mm long the other is 8mm. Fortunately they are on the far right side, close to the bezel, so they don't really bother me at all.
You got only one small scratch, that's nothing
Even that i had the first scratches on the second day i owned the device i will still not make it look ugly with some silly shield. Im expecting a year out of this device, and don't care if it's scratched when that year is gone.
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Click to collapse

I noticed that the (super) AMOLED displays are relatively cheap in comparison to the traditional LCD screens that you can find on for example the HTC's. Here in the Netherlands I found a company that will repair/substitute a Galaxy S screen for 100 euro. (Compared to 250 euro for a HD2 screen) And I didn't search that hard. I bet that there are companies that do it for less.
If other solutions doesn't work for you, google the internet and look what the prices are for a new display in your neighbourhood. Maybe its much cheaper than you thought.

That's beyound any logic.
OLED/AMOLED screens are more expensive than LCD screens, 250$ for the HD2 screen is an overly blown-out price, you can find screens on ebay for less than half that price.
About sandpaper and whatnot- Yeah, high-grit sandpaper is a way to polish out scratches on glass.
I won't ever try it on the SGS, since i don't know where exactly is the digitizer layer.

You won't really need to replace the OLED screen, its the capacitive touch screen layer that needed to be change.
For my omnia i900, I have plenty of scratches on my screen and I replaced the touch layer at one of the local store for less than 40USD.

kcharng said:
You won't really need to replace the OLED screen, its the capacitive touch screen layer that needed to be change.
For my omnia i900, I have plenty of scratches on my screen and I replaced the touch layer at one of the local store for less than 40USD.
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Click to collapse
aren't the touchsensors build in the screen itself? If I remember it well is the biggest advantage of super Amoled that it doesn't have a touch screen layer.

appelflap said:
aren't the touchsensors build in the screen itself? If I remember it well is the biggest advantage of super Amoled that it doesn't have a touch screen layer.
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Indeed that is the case. The SAMOLED screens have the touch technology integrated into the screen so you will have to replace the entire screen.
But someone found 100euros for a replacement in Holland... can you post a link to that? Seems like a good backup to me.

If its not insured, then get it insured and claim the repairs of the insurance. Accidental damage should cover it.

outch, didn't know. best keep it scratch-less then.
Darkstriker said:
Indeed that is the case. The SAMOLED screens have the touch technology integrated into the screen so you will have to replace the entire screen.
But someone found 100euros for a replacement in Holland... can you post a link to that? Seems like a good backup to me.
Click to expand...
Click to collapse

From eHow:
Use Coca Cola to remove small scratches. Apply a small amount to a soft cloth and rub the scratches. Re-apply until the scratches are gone. The citric acid and carbonation in the soda help clean and remove small scratches in some items.
Read more: How to Remove Small Scratches From Window Panes | eHow.com http://www.ehow.com/how_4472970_remove-small-scratches-from-window.html#ixzz0uhmjVFLT
Click to expand...
Click to collapse

Arkymedes said:
From eHow:
Click to expand...
Click to collapse
LoL is that for real?
Sent from my GT-I9000 using XDA App

ogen said:
LoL is that for real?
Sent from my GT-I9000 using XDA App
Click to expand...
Click to collapse
LoL I guess it is... the link is there and I just read about it.
I think is the cheapest way to try to fix small scratches.. I think I will try on some old phones around the house LOL

Galaxy note broken screen after only 2 weeks: anyone else?

Hello. I bought a galaxy note on 28th november. After only 2 weeks of absolutely normal and careful use, my screen is scratched and broken. Ok, it is a small crack, but it is not good.
It never fell and it never hit anything. After only 2 days, i noticed some scratchs and some other came in the days after. Then, the part of the screen between the upper edge and the speaker broke in two, with a crack (small, 5mm but still a crack) going from the edge to the speaker. I can't post a photo as i sent it back to samsung for repairs (it had also display issues). Do you know a reason for it? It should be gorilla glass, and i only kept it in my pockets without anything inside apart the smartphone. Do you think samsung will repair it since it happened during normal use after ONLY 2 weeks? I'm really annoyed and disappointed.
Anyone experiencing glass resistance issues?
Thanks

Call samsung and send it in they will fix it..
Sent from my SPH-D710 using Tapatalk

Yes, i did it and i'm waiting, and i also adressed the lines issue and the green/banded screen, but i am in italy and i'm not sure if it is covered by warranty, it should: they can say i broke it.

The Corning Gorilla Glass was one reason I went with the SGS2.
The other reason was fear of provoking the wrath of God for having such a sensationally beautiful device (the Note). It's an awesome device, really.
But God smote those who worshiped a golden calf, too.
lol Sorry, I'm not really a religious fanatic. But yeah, sucks about your screen. Hope Sammy fixes that one up for you.

Welcome Nickelsilver and please don't take this personally and in NO way I'm defending Samsung or the Note but I have to say the neither scratches or dents/cracks come by their own.
They just don't happen/appear magically by themselves on the phone's screen/body. Maybe someone is messing with you Note without you knowing it?
E.g: I have 1mm small and barely noticeable scratch on the top left corner which I suspect it came from the ONLY 1 time my Note slipped from the passenger's seat and fell in the gap between the passenger's door/seat.

I went through 3 screens on my dell streak. Now that I have the note which is even bigger I was so cautious I treated it like a delicate fragile little flower. Needless to say after 2 weeks I noticed what appeared to be a scratch going up from the bottom middle halfway up. Turns out this is not a magical scratch that sprang out of nowhere but an actual crack on the outer glass screen. I have never dropped it but perhaps it was somehow flexed.
No warranty of course. I have ordered the glass itself from overseas and when it gets here in a month I suppose I will try replacing that piece individually as its only the outer glass that seems cracked. Hopefully they do not glue the screens together like they did in the streak ><

Another boring witch hunt thread (yawn)

Gaugerer said:
Another boring witch hunt thread (yawn)
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To OP: im sorry to hear that....hope samsung can fix it for you quick.
Ps. Dont listen and worry about this guy...he thinks only his opinions are important and others experiences are just JUNKS and BORING! Not sure why he would even bother to reply, if they really bores him that much. Maybe he really thinks that he BOOFY the witch hunter or something
Plus.. He forgot that he has also once posted a question regarding to his screen problem too here on the forum.

Gorilla glass is bull****. I had dell 5 streak, and I changed the screen more than 5 times. Little drop will result in screen loss. Do not depend on gorilla glass.

My Samsung Galaxy Note are broke
Yesterday I was knocked out of the hands under my 40 days old Samsung Galaxy Note, the cover glass is cracked along its entire length as a spider's web, while the LCD screen is not damaged, that still works, receiving the touch command. The solution I found in the orders of the new protective glass over eBay. Maybe that was too much angry because it happened to me, but NOTE is too amazing, and I somehow survive.. I'll let it be when we come new safety glass

I do not think this is a witch hunt. More of an informative thread on one weakness to an otherwise amazing device. It may be that until an indestructive clear glass is created that we will continually face this on any large phone. Anything this large will flex easily and likely crack. One thing Samsung definately did right was not glue the glass to the LCD behind it. I put a clear screen cover over mine and you cant even see the crack anymore. Were this a dell streak you would have half of your screen blacked out.
This is definitely the best mobile device out there in my opinion, people should just be extremely cautious with where they carry it. Mine most likely cracked in my pocket from slight flexing.

The glass on the note shouldn't break even when flexed unless it's not Gorilla glass.
Gorilla glass is not only scratch resistant,it is also shatter resistant.
If the glass is breaking frequently on the notes,then I wonder if they really have Gorilla glass.

noteworthy said:
The glass on the note shouldn't break even when flexed unless it's not Gorilla glass.
Gorilla glass is not only scratch resistant,it is also shatter resistant.
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Not proof.

Croak said:
Not proof.
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I know this is not 100% proof but look at this demonstration.
http://www.youtube.com/watch?v=MYaQnvVwStc&feature=player_embedded#!

noteworthy said:
I know this is not 100% proof but look at this demonstration.
http://www.youtube.com/watch?v=MYaQnvVwStc&feature=player_embedded#!
Click to expand...
Click to collapse
That demonstration glass at the beginning of the video is about 3 times thicker than what Samsung uses on the Note/Galaxy S2/Galaxy S SAMOLED panels. And it's quite a bit smaller, height/width wise (it's about iPhone 4 sized).
Thickness makes a significant difference in flexibility and shatter resistance. Which is off on a tangent, because the main reason Samsung and others uses GG and similar techniques is not for shatter resistance.
It's almost entirely for the combination of higher scratch resistance vs metals (all bets are off with sand particles) and a better tactile feel (it's smoother) than non-treated glass.

Sure it may not be as thick on the note but you are never going to flex the phone anywhere as much as that demonstration.
My point is that if it is gorilla glass,it shouldn't be that easy to crack the screen given the abuse that it is supposed to be able to take.

All these? Gorilla Glass
And all these? Gorilla Glass
How about all these? Gorilla Glass
Or maybe all these? Gorilla Glass

It's been 10 days since i bought "the Note". I dropped the device just once from 1 meter height. It was a free fall with not much impact power. The screen has a crack on the upper right corner. I know every product is meant to last but so easy , so fast ! ??? Thankfully it still works with no functional issues. It's just the protective glass on top of the actual LCD that is broken. But u can still feel it while wiping your finger and it is appearent...
Hardware wise The Note is simply outragous but when it comes to software and durability it can't even come closer to what i used to find on HTC devices

captainhakan said:
It's been 10 days since i bought "the Note". I dropped the device just once from 1 meter height. It was a free fall with not much impact power. The screen has a crack on the upper right corner. I know every product is meant to last but so easy , so fast ! ??? Thankfully it still works with no functional issues. It's just the protective glass on top of the actual LCD that is broken. But u can still feel it while wiping your finger and it is appearent...
Hardware wise The Note is simply outragous but when it comes to software and durability it can't even come closer to what i used to find on HTC devices
Click to expand...
Click to collapse
The weight of the note will count against it during falls compared to say a very light phone like the SG2.Impact is going to be much harder if they both fell from the same height especially given te size of the notes screen.
Until they can make the note lighter,users will just have to be more careful not to drop it.Gorilla glass is not unbreakable.

I get my note tomorrow. Now I'm all paranoid

[Q] Screensurface polished away of to much thumb usage?

After playing much hours N.O.V.A 3 on my Galaxy Note there is a strange screen damage in the "weapon steering area" from my thumb.
There are no scratches or anything else, but this area is not so slippery than before and smut is more visible. When the screen is completly cleaned you can see nothing, but when it is dirty, you can see this special area.
I have a picture with breath on the screen and there you can see the "thumb"-area as a black oval egg (approx. 2 cm x 1 cm).
Is it realy possible that the screensurface can be damaged by to much thumb using at the same place? I thought the Note has a special resistant screen material?
I can not find anyone in the internet with the same problem. I don't think that my thumb is so much special so it can damage glass.

Possibly contact Sammy, or if you say it's OK when completly clean, then clean it and invest in a protector, I've used one from day one, I do with all my devices, Gorilla glass or not.
Sent from my GT-P7500 using Tapatalk 2

RavenY2K3 said:
Possibly contact Sammy, or if you say it's OK when completly clean, then clean it and invest in a protector, I've used one from day one,
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Click to collapse
Yes, i think Samsung will not change the screen for less (maybe warranty?)
So I have the choice: a new screen for 200,- Euros or a good protector for 10,- Euros.

Frank2 said:
Yes, i think Samsung will not change the screen for less (maybe warranty?)
So I have the choice: a new screen for 200,- Euros or a good protector for 10,- Euros.
Click to expand...
Click to collapse
Ok, try the following: turn off your note, take out battery. With a glass cleaning product (non abrasive) clean the whole glass surface. DON'T use liquid only apply it with a cloth. Let it dry out (if it's a good product there is no need) and check with the phone still off if you still have the mark.
If you have the mark there are two possibilities: The display area of the note sucks or with the heat from the friction you unglued the display. Either way if the above solution doesn't work and still have warranty get it to a samsung service as soon as possible..
This is very interesting and since you are the first i will monitor this closely.
Word of advice (i do it always): with touchscreens apply a screensaver, i only use the cheapest and change them as needed....... Forget the miracle glasses and treatments, forget the vids on youtube it will get damaged sooner or later.
becosemsaida

This is normal, had this on my S2 also, its the oleophobic coating that comes off after few months of usage and even faster if you polish your screen very often as I do. I also have this on my screen, it is not as "slippery" as when it was new. You can prevent it only by not touching the screen, or getting a screen protector, which I do not like.
I was thinking about getting the Glas screen protector with oleophobic coating, but in the description it says the coating will last for about a month, so I learned to live with it.
EDIT: Just noticed the picture, the thing that is visible is probably something else, but it not being so slippery and the smudges more visible, is the oleophobic coating that is missing.

Now I have found many users with a Galaxy Nexus and problems with the oleophobic coating. It seems to be the same problem.
But Samsung changed the displays for less (warranty), so I will send my device to the next samsung service partner.

Yeah, the Gorilla glass might be very hard and wear resistant, but the oleophobic coating is just a very thin layer of... something...

It has to wear off at some point. The big question is if it is possible to reapply the oleophobic stuff by ourselves.
Sent from my GT-N7000 using xda premium

p107r0 said:
It has to wear off at some point. The big question is if it is possible to reapply the oleophobic stuff by ourselves.
Sent from my GT-N7000 using xda premium
Click to expand...
Click to collapse
"A company named "Apeiros" has an "Anti Fingerprint Coating Kit" called "Fusso SmartPhone" that allows the user to add, renew or improve the anti-fingerprint properties of their device"
Haven't been able to find it though...

Akiainavas said:
"A company named "Apeiros" has an "Anti Fingerprint Coating Kit" called "Fusso SmartPhone" that allows the user to add, renew or improve the anti-fingerprint properties of their device"
Haven't been able to find it though...
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"Sorry, you [i.e. me] are limited to 8 thanks per day", anyway thanks, if you ever get it, please share the experience

mine had the same problem, but luckily it went away on its own

touch problem after removing shatter proof film

I bought xperia z1 two weeks ago.
Yesterday I removed the shatter proof film front and
back but now I have touch issues with the screen
sometimes not respond and always when touch
some point it touches it two or three times like
when iam browsing and want to go to the previous
page when back button touched it brings me to two
previous page.
Then I knew that the glass isn't oleophobic like the
shatter film.
What's the solution for me??!
Please reply

Belal94 said:
I bought xperia z1 two weeks ago.
Yesterday I removed the shatter proof film front and
back but now I have touch issues with the screen
sometimes not respond and always when touch
some point it touches it two or three times like
when iam browsing and want to go to the previous
page when back button touched it brings me to two
previous page.
Then I knew that the glass isn't oleophobic like the
shatter film.
What's the solution for me??!
Please reply
Click to expand...
Click to collapse
maybe theres still some hidden glue left on the screen give it a good clean
to make sure if theres glue left try to breath on it you'll see if theres odd shapes forming from the condensation i remember that it clearly showed the glue when i did on mine

Belal
zzcool said:
maybe theres still some hidden glue left on the screen give it a good clean
to make sure if theres glue left try to breath on it you'll see if theres odd shapes forming from the condensation i remember that it clearly showed the glue when i did on mine
Click to expand...
Click to collapse
Firstly thanks for your response
I cleaned the screen many times with piece of cloth and water but the problem stills
Is there some method to clean the display i don't know??

Belal94 said:
Firstly thanks for your response
I cleaned the screen many times with piece of cloth and water but the problem stills
Is there some method to clean the display i don't know??
Click to expand...
Click to collapse
try windex

I have the exact same problem after removing the anti shatter film.
Has anyone else noticed this? If yes did one of you put another third-party screen protector on your phone afterwards and did this solve the touch-problems ?
Greetz

the problem solved
I put screen protector and touching screen is now ooth and slippery
But it's shame to sony to make their phones not oleophobic screen and put cheap film on the phone that gets scratches easily??
Sony wake up how you didn't notice problem like this??! .

I have touch issues every now and then with the shatter proof film on...
Mostly on the lower half of the screen...
Edit= its scratched up too
And BTW does removing it increase the brightness and/or change the hue of the screen(like the yellow hue most ppl get)
Sent from my C6903 using XDA Premium 4 mobile app

I wonder why you remove asf.....

I'm also having these problems, I just removed ASF because it got some pretty nasty scratches from being in my pocket jeans with no other items (I'm still in shock at how easy it gets damaged). I'm also having issues primarily with the soft keys, it goes all crazy and recognizes multiple touches, seems that other parts of the screen are not affected (I tested this particular area of the screen in landscape mode and seems to have this problem in whatever the area is displaying). No oleophobic screen also noticeable, so my search begins for a good screen protector.
It looks quite amazing without the Sony logo though.

What would compel you to take out the factory shatter proof film from Sony?
Sent from my C6903 using Tapatalk

diffstyle said:
What would compel you to take out the factory shatter proof film from Sony?
Sent from my C6903 using Tapatalk
Click to expand...
Click to collapse
Scratchs? I also saw people doing this on Dell 40" LED Screen to improve image quality but you risk to damage the Phone or the Display so I don't know how much is it worth.

diffstyle said:
What would compel you to take out the factory shatter proof film from Sony?
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Click to collapse
As the previous reply said, scratches are probably a good motivator. Sony won't replace the ASF film under warranty and since many people have it scratched, they are probably quite tempted to just remove it..
eclyptos said:
Scratchs? I also saw people doing this on Dell 40" LED Screen to improve image quality but you risk to damage the Phone or the Display so I don't know how much is it worth.
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Not to mention the fact that at least according to Sony, the film is supposed to make the touchscreen more sensitive and accurate, and after removing it, it will be too late to put it back.

diffstyle said:
What would compel you to take out the factory shatter proof film from Sony?
Sent from my C6903 using Tapatalk
Click to expand...
Click to collapse
Because when I look at my screen in my "flagship" 2013 phone I don't like seeing scratches, what is the point in having a device with FullHd Triluminos display etc etc when I can't enjoy it because of Sony's poor quality ASF..personally I don't know how someone thought of this as a standard, but hey I'm no engineer. By the way I applied a screen protector and everything's back to normal.

I for my part removed the ASF because my phone fell around 30cm on the floor, so almost just tickled it, and took such nasty and heavy scratches from it that it was impossible to keep it that way. Also it had a lot of minor scratches from just keeping it in my pocket.
What I can confirm is, that the touch issues are especially in the lower part of the screen. Also it seems like this problem occurs more often if the phone is "cold", for example if I use it outside.
I hope that this will be fixed software-wise through firmware/app (by better calibrating or smth like that) or trough a 3rd party screen protector.

the winter solved the issue
I removed the screen protector but there's no issues with touch screen
I think the problem is only in summer or hot climate because fingers have alot of oil in this time

what!!
Belal94 said:
I removed the screen protector but there's no issues with touch screen
I think the problem is only in summer or hot climate because fingers have alot of oil in this time
Click to expand...
Click to collapse
Wow what a strange solution..what made you remove it in the first place? Was there any other change in circumstances that could explain the fix? I'm really interested since the way you explained your problem in the first post was exactly my issue as soon as I removed the ASF.
I'm waiting on 4.3 to even consider removing the screen protector as it cost me a lot of trouble putting it without a single particle of dust/bubbles/alignment. Anyway I live in a place where there's no "winter", it's always hot in here.

Actually it happens more in winter for me... Maybe because of the static electricity I guess... And the Aluminum frame...

Since 4.3 update, touchscreen problem is worse, even with the screen protector it sometimes skips when trying to use Swype keyboard in all situations, with or without case, cold or hot weather, touching the aluminium frame or not..seems to have something to do with oily fingers. Still hoping that a firmware update may correct it.

feddexx69 said:
Since 4.3 update, touchscreen problem is worse, even with the screen protector it sometimes skips when trying to use Swype keyboard in all situations, with or without case, cold or hot weather, touching the aluminium frame or not..seems to have something to do with oily fingers. Still hoping that a firmware update may correct it.
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Click to collapse
I do not use swypette but same here, after update the touch screen is worse. I know the sensitivity or the respond of the touch can be modified but at the moment everybody have something else in mind than try to fix this.

Fingerprint smudge

Has anyone who plays a lot of games notice a smudge that just will not go away? I play injustice 2 a lot and 2 spots on screen where my thumbs are usually it looks like I have worn away a costing on the glass. I can buff with a cloth but you can still see them as you turn phone in right light. I'm not trying to be nitpicky but it's not even month old and paid slot of money. I'll try and post pics when I get home and have access to another camera
Sent from my SM-N950U using Tapatalk

I play a lot of Real Racing 3 (1-2 hours a day sometimes less) I have not noticed any fingerprint smudges that would not wipe away. My recommendation would be to get Eye glass or lens cleaner and a microfiber cloth. Wipe it down and see if that helps. I use https://www.amazon.com/Absorbent-Microfiber-Cleaning-Cloths-Computer/dp/B008FPTID2/ref=sr_1_13?ie=UTF8&qid=1507123733&sr=8-13&keywords=microfiber+cloth
They have been working great so far and I use them to wipe down everything with a screen. Just remember to wash them frequently as well. I just throw mine in the laundry and then hang dry them.

GallardosEggrollShop said:
I play a lot of Real Racing 3 (1-2 hours a day sometimes less) I have not noticed any fingerprint smudges that would not wipe away. My recommendation would be to get Eye glass or lens cleaner and a microfiber cloth. Wipe it down and see if that helps. I use https://www.amazon.com/Absorbent-Mi...=1507123733&sr=8-13&keywords=microfiber+cloth
They have been working great so far and I use them to wipe down everything with a screen. Just remember to wash them frequently as well. I just throw mine in the laundry and then hang dry them.
Click to expand...
Click to collapse
I use a microfiber cloth and even after wiping it as still there. After cleaning just barely noticeable but comes back badly later. it's bad enough that it looks like dead screen
Sent from my SM-N950U using Tapatalk

Maybe you somehow wear off oleophobic coating, some chemicals will do that either when somehow deposited from your fingers or when cleaning.
https://www.phonearena.com/news/Ole...e-what-to-do-if-the-coating-wears-off_id65974
Either try Samsung service center to fix it, or try fix it yourself. I use screen protector, so never experience it myself and I don't see this being mentioned too often, so I wouldn't even begin to speculate why it happened to you.

cant seem to post images and links here, so please just add https:// to this "imgur.com/a/oLaeF"
i've also got one unit with "smudges" on it after having the phone for just 2 days. i had to argue yell and get mad at Samsung technician when they said it was "normal", and I wasn't covered by the 7 day replacement warranty. "smudges" aren't noticeable when screen is on, it's more visible in black screen/screen off. i had to get the screen dirty with my finger natural oil/dirt, to give emphasis on the "smudges". i also used my other phone's camera flash to make it more visible. i've also tried putting those oleophobic liquid protector but it didnt help at all. the pictures i posted were after i applied the liquid so you be the judge.
is "smudge" the right term? not sure bout calling it a stain too. coz it's more like oil... just like when you put a drop of oil on a paper towel.

I actually have that as well, mine is on the Volume button up area the size of "a index finger". While wiping with my microfiber cloth, everywhere is smooth except that part, when I wipe I don't wipe it hard at all since the day I got my hands on it. I believe it's a defect right out the box and I don't use any screen protector.
I just saw your image Pryor06 except mine is not noticeable both on and off screen but it can be felt when wiping. Any conclusion?

Have you guys tried washing it under water with soap?

i actually haven't noticed any difference in the "texture"(?) of the screen. all felt smooth except with the visuals/optics of the screen when screen is off/black. i was on the bus on my way back home when I noticed the smudges under the sunlight. I had no cleaning materials that time, so for the meantime I used a little of my saliva:angel: on one part of the screen's problem. The surrounding part got clean, except the part with the issue. After I got home, I used alcohol and wiped the phone clean, thoroughly but gently, before applying the oleophobic liquid protection. "Smudges" were also around the bottom left, bottom center, bottom right of the screen but not as worse. I thought the top middle part smudge was enough evidence for me to claim warranty.
Blecap, try using white light from a phone camera to check your screen. Not sure about SG, but if you could get it replaced for warranty then go for it. Otherwise, I think all Samsung Note 8 have Concierge service, wherein our phone's screen is under warranty for free replacement of screen+labor for 6 months from date of purchase.
I had to be careful in handling the phone since day 1, because I wasn't able to get a screen protection. It's hard to prove and claim warranty here in the Philippines. All Samsung have to say is it's the fault of consumers, or normal wear and tear, and customers don't have anymore options. I've experienced it first hand, remember the screen lifting/bubble on Samsung Note 5, I was one of the victim. They blamed me for moisture getting in to the phone when I swear I haven't dropped the phone in any liquid. That's why I didn't even want to risk washing the phone in soap and water even with the IP68 of Note 8. I don't want to give Samsung an excuse to blame me again.
I actually was having double thoughts if I would surrender my phone for replacement warranty. I believe it wasn't affecting the phone's performance, so I thought I should just suck it up and live with it. But no, call me nitpicky/demanding/hard to please, but I just had the phone for barely 2 days, and with a price tag of almost $1,000, I know we should fight for our rights and demand a quality product. From my research before getting the phone, the only issue I read was the screen "bleeding" on the sides. Maybe that's why I wasn't that too observant on the smudges when I was checking the phone before they release it to me.
I usually just lurk around forums, but I decided to make my account here to warn others that such issue exist. It's a beautiful and powerful phone I have to admit it, but buyers should we aware and check carefully before spending their hard earned money.

Very unlikely
I do not believe you can wear off the coating so easily. Heavy gamer here. Switched to the Note 8 recently but gamed hard on the S8+ as well for months before switching. This includes games that required swiping constantly. The screen on that S8+ is still pristine.

finch0812 said:
Has anyone who plays a lot of games notice a smudge that just will not go away? I play injustice 2 a lot and 2 spots on screen where my thumbs are usually it looks like I have worn away a costing on the glass. I can buff with a cloth but you can still see them as you turn phone in right light. I'm not trying to be nitpicky but it's not even month old and paid slot of money. I'll try and post pics when I get home and have access to another camera
Sent from my SM-N950U using Tapatalk
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hey i have the same problem.. i cant remove the smudge. im a pubg mobile player and my screen where i put my thumb have smudges what did you do?

lemmorzurcusana said:
hey i have the same problem.. i cant remove the smudge. im a pubg mobile player and my screen where i put my thumb have smudges what did you do?
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Returned mine

Best thing is to use a non-alcoholic wet wipe and clean the screen then use a clean microfiber cloth.

Samsung S9 Plus Fingerprint Smudge
I am using Smasung S9 Plus and I don't know what is the proper name for it but i am facing same issue.
Temp Solution : It gives you temp solution by using Touch Screen Wipes and Dry Cotton clothes .
but after one or two days it comes again so i am waiting for permanent solution.

Same problem here and I'm not a gamer.... I bought a cheap screen protector a not so good solution.. I think it's a quality control issue on some screens