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Hey guys, well with the Tilt coming out I want to get the best price, but I see that the best prices are giving to new customers. I'm already an AT&T customer and have a long time before I can upgrade. I currently have the 8525.
How can I get the Tilt for around $350? I don't know anyone at a store. Has anyone ever bought a phone as a "new" customer and then cancelled the service right away? What fees are payed and how exactly is this done?
Any advice?!
Sorry Man thats just a cheap question to ask... You get what you pay for is the best lesson in life. I dont think any here will help you plan BS
Your best bet is to wait 4-6 months after AT&T releases the tilt and then look to Ebay...
EkS said:
Hey guys, well with the Tilt coming out I want to get the best price, but I see that the best prices are giving to new customers. I'm already an AT&T customer and have a long time before I can upgrade. I currently have the 8525.
How can I get the Tilt for around $350? I don't know anyone at a store. Has anyone ever bought a phone as a "new" customer and then cancelled the service right away? What fees are payed and how exactly is this done?
Any advice?!
Click to expand...
Click to collapse
You can cancel the service, but seeing as how you will have a new contract they will charge you the cancel fee. If you cannot wait then you need to purchase the phone at whatever price they give you. Personally, I'm on a family plan and will be using the upgrade credit from another line to get the phone @ $299.
austinsnyc said:
Sorry Man thats just a cheap question to ask... You get what you pay for is the best lesson in life. I dont think any here will help you plan BS
Click to expand...
Click to collapse
Cmon you don't get what you pay for with phones, -its a big game. Were all paying different prices for the same product.
I got screwed out of 200 bucks on an iphone for my wife because of 48 hrs.
We didn't create the game, the phone companies create the game were just trying to play it. if they just offered it for a price thats one thing, but there are 10 different ways to get this thing at a different price.
easiest way is someone else said, ad a phone an a family plan and reduce the other line to minimum. you ad 10 bucks a month to the bill and get the incentive. Basically your financing the incentive as you will pay 240$ over 2 years with the add on plan.
one thing you can do is to register for a business license and get a sellers permit then you can buy it from manufacturer at cost. just a thought...
treoreloaded said:
one thing you can do is to register for a business license and get a sellers permit then you can buy it from manufacturer at cost. just a thought...
Click to expand...
Click to collapse
I do have a connection at a cingular store and one thing I learned is that they really only need about 6 months into the 2 year to upgrade you. I have never waited for upgrading. You have to be connected though which means go talk to a rep and make a friend and then bring a red bull in the next time as a peace offering
That's not all you need. Good luck getting the manufacturer to give you a good price on one unit.
The best prices are usually for corporate customers, and by corporate I don't mean "business license", I mean "big company that buys MANY phones and service contracts". Basically the best price you can get is a matter of luck and who you know - There are usually no extra tricks available. Either you're eligible for certain deals or you're not.
amazon has it for $50 after rebates with a new service...
http://www.amazon.com/gp/product/B000WSP16I
You might find brand new tilt at ebay for around $370. (Sim locked though.) It is not easy to find though. I watched a few of them. The cheapest I watched was $365 for a brand new tilt sim locked.
You can easily unlocked yourself.
Sales / Rebates
You could wait for one of AT&T's sales to buy it at $250.00 with a $100.00 rebate. Then call AT&T and if you get a nice representative, ask if they will process the rebate for you; which, if they do, may take the shape of a 'courtesy credit', bringing you down to $150.00. Then, fill out the rebate form, mail it in, and wait. Once you get the rebate, the phone will have been $50.00.
I've been looking for a good deal on a tilt for a while. It doesn't even have to be a still but just a good price. On AT&T site its not that good of a dea plus the fact I have to renew my contract which I'm only 2 months away from being out of.
Listen, all you have to do is go to amazon.com. They will sell you the phone for 200 dollars! All you have to do is either sign up for a two year contract with att or renew your contract. Also you cant break your contract or change your service package for 6 months. I did it and I have a very nice tilt....Filled with a whole bunch of stuff. It would be filled with more if people would response a little faster on this damn forum.
I upgraded from my old razr to a tilt and i got it straight up for $185 with no data plan or anything from the cingular store.
Just curious how many of you got insurance on your phone. And what company.
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Best Buy Insurance
I bought the Best Buy Black Tie Protection because
I work there and got it for half off
Even if I didn't get half off, at $170 for 2 years, it's not bad (Sprint is $264 for 2 years).
Sprint charges deductibles for accidents, theft, or loss of phone (I believe $150/incident).
Best Buy, while not covering theft or loss, does guarantee unlimited replacements due to accident or failure of the phone with no deductible.
dag552 said:
I bought the Best Buy Black Tie Protection because
I work there and got it for half off
Even if I didn't get half off, at $170 for 2 years, it's not bad (Sprint is $264 for 2 years).
Sprint charges deductibles for accidents, theft, or loss of phone (I believe $150/incident).
Best Buy, while not covering theft or loss, does guarantee unlimited replacements due to accident or failure of the phone with no deductible.
Click to expand...
Click to collapse
Used to work at bestbuy myself. I actually bought the phone from sprint. Do they still offer the warranty seperate if I bring in my receipt dated within 30 days?
And it's a good plan, but the loss theft part kills me. Even though I'm sure I'd never lose it.
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joefx13 said:
Used to work at bestbuy myself. I actually bought the phone from sprint. Do they still offer the warranty seperate if I bring in my receipt dated within 30 days?
And it's a good plan, but the loss theft part kills me. Even though I'm sure I'd never lose it.
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Click to expand...
Click to collapse
Unfortunately, if you bought your phone at the sprint store, you're unable to purchase the Best Buy plan. You'd have to return the phone to sprint, cancel your contact, and sign a new one at Best Buy. And that'd be a major headache.
dag552 said:
Unfortunately, if you bought your phone at the sprint store, you're unable to purchase the Best Buy plan. You'd have to return the phone to sprint, cancel your contact, and sign a new one at Best Buy. And that'd be a major headache.
Click to expand...
Click to collapse
Very true. Thanks for the info. I ink 2 years ago they used to allow people to buy iPhone warranties without having bought the phone from bestbuy. I guess sprint it is then
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joefx13 said:
Very true. Thanks for the info. I ink 2 years ago they used to allow people to buy iPhone warranties without having bought the phone from bestbuy. I guess sprint it is then
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Click to expand...
Click to collapse
You're welcome. You could also use Squaretrade as an option if you want. They have a one time down payment, but they, like Sprint, charge deductibles for every claim. They're definitely cheaper than Sprint. That's usually a better option than going with the carrier.
dag552 said:
You're welcome. You could also use Squaretrade as an option if you want. They have a one time down payment, but they, like Sprint, charge deductibles for every claim. They're definitely cheaper than Sprint. That's usually a better option than going with the carrier.
Click to expand...
Click to collapse
I went with Squaretrade it only cost me $95 for two years.
Sent from my HTC One using xda app-developers app
I kept the Sprint insurance. I've only made claims involving loss or theft, so that makes sense to me.
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I've had TEP for as long as I can remember. I don't think I've owned a phone without it. If I was to buy my phone from BestBuy, I would probably go with theirs, but I can't because I have a SERO-P plan, and all my phones have to be bought through Sprint directly. Might look into some other form of insurance later though.
I have a SquareTrade coupon 30% off coupon code. Whoever wants it private PM me.
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dag552 said:
I bought the Best Buy Black Tie Protection because
I work there and got it for half off
Even if I didn't get half off, at $170 for 2 years, it's not bad (Sprint is $264 for 2 years).
Sprint charges deductibles for accidents, theft, or loss of phone (I believe $150/incident).
Best Buy, while not covering theft or loss, does guarantee unlimited replacements due to accident or failure of the phone with no deductible.
Click to expand...
Click to collapse
where do you get the $264 for 2 years number for Sprint just out of curiosity? I just have the Sprint protection plan coverage and it's $8/mo, which would be $192 over 2 years. while I do still have the $100 deductible for each phone needing replacement, I do like that it covers lost or theft. so what I am paying is much more in line with the $170 over 2 years that Worst Buy offers.
sideofbacon said:
where do you get the $264 for 2 years number for Sprint just out of curiosity? I just have the Sprint protection plan coverage and it's $8/mo, which would be $192 over 2 years. while I do still have the $100 deductible for each phone needing replacement, I do like that it covers lost or theft. so what I am paying is much more in line with the $170 over 2 years that Worst Buy offers.
Click to expand...
Click to collapse
It's actually supposed to be $11 a month for phones past the EVO 4G LTE.
eXplicit815 said:
It's actually supposed to be $11 a month for phones past the EVO 4G LTE.
Click to expand...
Click to collapse
good know that I am possibly grandfathered, or Sprint is just f***king up? as this is my 2nd phone passed the LTE. :highfive:
or maybe because I bought my last one outright (Incredible)? but one would think upon activating that the bill would be adjusted for the active device that is insured? guess I will look at my next bill, but when I pre-ordered my One it showed by service charges that showed the protection plan at $8. but they also charged me 7.5% tax, instead of 6% tax, and was told it would be adjusted on my next bill. so maybe they are going to do that with my protection plan too?
TEP includes extended warranty plus Asurion insurance, we "Sprint" technically do not and cannot sell insurance. We sell our protection plan + contract with Asurion to provide you actual insurance.
There are no deductibles for repairs or exchanges for warranty issues for the complete time you have the device under TEP. Whether dead screen, earpiece/mic outtages, headset jack failures, touchpanel failures, etc.
You do however, have to pay a deductible to Asurion for Lost/Theft, Damaged either by abuse, liquid, fire or electrical damage much like any insurance available for homes, cars, other electronics etc.
I know someone said you have to buy from bestbuy in order to get their insurance but actually on the insurance plan's terms and conditions it says that you can bring in a recently purchased product in new condition and they'll allow you to buy their insurance
eXplicit815 said:
I've had TEP for as long as I can remember. I don't think I've owned a phone without it. If I was to buy my phone from BestBuy, I would probably go with theirs, but I can't because I have a SERO-P plan, and all my phones have to be bought through Sprint directly. Might look into some other form of insurance later though.
Click to expand...
Click to collapse
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dag552 said:
I bought the Best Buy Black Tie Protection because
I work there and got it for half off
Even if I didn't get half off, at $170 for 2 years, it's not bad (Sprint is $264 for 2 years).
Sprint charges deductibles for accidents, theft, or loss of phone (I believe $150/incident).
Best Buy, while not covering theft or loss, does guarantee unlimited replacements due to accident or failure of the phone with no deductible.
Click to expand...
Click to collapse
Best buy will replace it once for free. After that the black tie is considered used and you must pay again or you won't have insurance. At least that is what they did to me February 2013. I even argued my point. It was useless
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I have Sprint's TEP on my Note II and honestly I only got it because I know I can abuse it. Right now Sprint isn't charging back ASC's for dbr units only tracking how many devices get sent back as an advanced exchange that should have had the deductible filed and processed through Asurion. Now this is all set to change in June and I have a feeling they will start hitting us service centers for it. Also my plan is only $41 a month with TEP so I cant complain really
I had sprint Tep for the longest time but decided to cancel it with my One. Sprint Tep got so expensive so I decided to keep my EVO 4g lte if I ever mess my One up.
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treIII said:
Best buy will replace it once for free. After that the black tie is considered used and you must pay again or you won't have insurance. At least that is what they did to me February 2013. I even argued my point. It was useless
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Click to expand...
Click to collapse
Dang that sucks. You must have gone to a store with a bad manager, because we specifically state in the Terms and Conditions that the phone can be repaired or replaced unlimited times within your plan. You should go back and demand money or something. Or just blast everyone in corporate with a scathing email.
---------- Post added at 07:41 AM ---------- Previous post was at 07:35 AM ----------
treIII said:
Best buy will replace it once for free. After that the black tie is considered used and you must pay again or you won't have insurance. At least that is what they did to me February 2013. I even argued my point. It was useless
Sent from my HTCONE using Xparent Blue Tapatalk 2
Click to expand...
Click to collapse
I know that at one point (we may still do this) the only device that could have Black Tie put on it without buying it at Best Buy was the iPhone. All other phones must be bought at Best Buy to qualify for the purchase of Black Tie.
No he is right. If you pay outright for the warranty then you can only replace it once in the period which sucks. But if you pay month to month it's unlimited.
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Just read today that on 7/19 sprint will be doing BOGO on Galaxy S3 and S4.
Offer valid on new accounts and upgrade eligible lines. So you buy one S4 at regular price and get a second one Free!
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HeyItsRyan said:
Here's some insider info from everyone's favorite Sprint guy.
Just read today that on 7/19 sprint will be doing BOGO on Galaxy S3 and S4.
Offer valid on new accounts and upgrade eligible lines. So you buy one S4 at regular price and get a second one Free!
Sent from my SPH-L720 using xda app-developers app
Click to expand...
Click to collapse
I am sure amazon and every other retailer on line will smash that deal, they will would probably offer it for 100 or so.
Same with the htc one, sprint dropped the price to 200, and amazon has it for 50 dollars now..
That great
neonsector said:
I am sure amazon and every other retailer on line will smash that deal, they will would probably offer it for 100 or so.
Same with the htc one, sprint dropped the price to 200, and amazon has it for 50 dollars now..
Click to expand...
Click to collapse
50 dollars for an htc1.....still too much...lol but thats great info thanks for passing it on.:laugh:
Originally Posted by HeyItsRyan
Here's some insider info from everyone's favorite Sprint guy.
Just read today that on 7/19 sprint will be doing BOGO on Galaxy S3 and S4.
Offer valid on new accounts and upgrade eligible lines. So you buy one S4 at regular price and get a second one Free!
Sent from my SPH-L720 using xda app-developers app
Click to expand...
Click to collapse
I am sure amazon and every other retailer on line will smash that deal, they will would probably offer it for 100 or so.
Same with the htc one, sprint dropped the price to 200, and amazon has it for 50 dollars now..
Click to expand...
Click to collapse
Yea but sprint doesn't compete with online retailers. Most companies can't.
And the HTC one has always been 200 since the day it was released.
But there are ways a new customer can get an HTC one or S4 completely free.
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Best buy always has various great deals the one for the HTC One is good right now. $99 for the One trade in your old phone and put the amount toward the One and get a $50 gift card for Best Buy. The S4 had a deal a week ago. I will never buy from anywhere but Best Buy from now on and the last place would be from Sprint. They screw me over on my data enough I don't need there ridiculous prices and activation fees and about 1/3 the price for trading in your phone as Best Buy.
Sent from my Sprint Galaxy S4 using Tapatalk 2
GiantJay said:
Best buy always has various great deals the one for the HTC One is good right now. $99 for the One trade in your old phone and put the amount toward the One and get a $50 gift card for Best Buy. The S4 had a deal a week ago. I will never buy from anywhere but Best Buy from now on and the last place would be from Sprint. They screw me over on my data enough I don't need there ridiculous prices and activation fees and about 1/3 the price for trading in your phone as Best Buy.
Sent from my Sprint Galaxy S4 using Tapatalk 2
Click to expand...
Click to collapse
So confused...
What makes you think you don't get charged activation/upgrade fees from Best Buy? Read the contract.
A Sprint store would offer discounts on accessories with a phone purchase, Best Buy does not.
A Sprint store will take the time to educate the customer on their new phone, Best Buy does not.
A Sprint store will assist the customer with applying or re-validating their discount, Best Buy does not.
A Sprint store has access National Sales Support (NSS) to resolve complicated issues, Best Buy does not.
1/3 the price on Buy Back? Where do you get that info from? Sure, Best Buy MAY give you a little more for your phone than a Sprint store will, but we're talking maybe $20 tops. Sprint follows a national AVERAGE for Buyback value on phones.
Sprint stores can also offer different credits and discounts to beat Best Buy prices, such as the $100 port-in credit, or the ability to get $100 off any phone if you sign up for Sprint's Home Phone Connect service. I had a customer the other day who walked out with a FREE Galaxy S4 and free accessories... he had an iPhone 5 from Verizon and cancelled his Verizon contract. He got $100 for keeping his Verizon number, and another $100 for signing up for the Phone Connect... so that's a free S4 right there. Then he traded in his iPhone 5 for a $245 credit and used that money to buy a bunch of stuff for his new phone. Total out the door cost = FREE.
Best Buy can't match everything we do, as Sprint corporate won't allow it.
Hey Ryan, do you think you could explain how this deal works? Do we need two valid upgrade lines or can I walk in the store with my upgrade and walk out with two s4's?
asharm said:
Hey Ryan, do you think you could explain how this deal works? Do we need two valid upgrade lines or can I walk in the store with my upgrade and walk out with two s4's?
Click to expand...
Click to collapse
Yes, you need two VALID lines. You must meet 1 of these 3 qualifications:
1) Be a new customer activating at least 2 new lines of service.
2) Be an upgrade eligible customer upgrading at least 2 new lines of service.
3) Be an upgrade eligible customer upgrading at least 1 line of service and adding at least 1 new line.
Any of those scenarios will qualify you for the BOGO offer.
HeyItsRyan said:
Yes, you need two VALID lines. You must meet 1 of these 3 qualifications:
1) Be a new customer activating at least 2 new lines of service.
2) Be an upgrade eligible customer upgrading at least 2 new lines of service.
3) Be an upgrade eligible customer upgrading at least 1 line of service and adding at least 1 new line.
Any of those scenarios will qualify you for the BOGO offer.
Click to expand...
Click to collapse
Hmm..this sounds like a cool deal. I switched my line from ATT about 2 days ago. I was gonna wait till next month to switch my wife's line over to Sprint. But if they would let me get a free S4 for her considering I just started service a couple days ago, that'll be great. But I doubt they will go for it...but I'll definitely call and try to get this deal next week when its made public...
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plmiller0905 said:
Hmm..this sounds like a cool deal. I switched my line from ATT about 2 days ago. I was gonna wait till next month to switch my wife's line over to Sprint. But if they would let me get a free S4 for her considering I just started service a couple days ago, that'll be great. But I doubt they will go for it...but I'll definitely call and try to get this deal next week when its made public...
Sent from my SPH-L720 using Tapatalk 2
Click to expand...
Click to collapse
Won't work. When the store processes the phone in SNAP, your line would be a service when it has to be a new or upgrade. So even IF the store personnel didn't know what they were doing and gave you the in-store credit, Sprint themselves would not pay the store back for the credit because the BOGO offer was done wrong.
The only way you can do this is if you add TWO more lines of service. Then just give the 3rd S4 to someone else or something.
HeyItsRyan said:
Won't work. When the store processes the phone in SNAP, your line would be a service when it has to be a new or upgrade. So even IF the store personnel didn't know what they were doing and gave you the in-store credit, Sprint themselves would not pay the store back for the credit because the BOGO offer was done wrong.
The only way you can do this is if you add TWO more lines of service. Then just give the 3rd S4 to someone else or something.
Click to expand...
Click to collapse
If he just does it now it would be the same...considering he has ports he would get two s4's now for 199 either way. Doing it now would be the logical choice.
It could technically be done next week because he is within 14 days...but would be a pita to do AND keep his number
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HeyItsRyan said:
So confused...
What makes you think you don't get charged activation/upgrade fees from Best Buy? Read the contract.
A Sprint store would offer discounts on accessories with a phone purchase, Best Buy does not.
A Sprint store will take the time to educate the customer on their new phone, Best Buy does not.
A Sprint store will assist the customer with applying or re-validating their discount, Best Buy does not.
A Sprint store has access National Sales Support (NSS) to resolve complicated issues, Best Buy does not.
1/3 the price on Buy Back? Where do you get that info from? Sure, Best Buy MAY give you a little more for your phone than a Sprint store will, but we're talking maybe $20 tops. Sprint follows a national AVERAGE for Buyback value on phones.
Sprint stores can also offer different credits and discounts to beat Best Buy prices, such as the $100 port-in credit, or the ability to get $100 off any phone if you sign up for Sprint's Home Phone Connect service. I had a customer the other day who walked out with a FREE Galaxy S4 and free accessories... he had an iPhone 5 from Verizon and cancelled his Verizon contract. He got $100 for keeping his Verizon number, and another $100 for signing up for the Phone Connect... so that's a free S4 right there. Then he traded in his iPhone 5 for a $245 credit and used that money to buy a bunch of stuff for his new phone. Total out the door cost = FREE.
Best Buy can't match everything we do, as Sprint corporate won't allow it.
Click to expand...
Click to collapse
Buddy you got all the wrong information. I work for Best Buy Mobile, and we do all of that.
Buy any case upto 24.99 get a zaggshield HD or car charger for only $10. OR all 3 for just $50
Buy any case upto 34.99 get a Zaggsheild HD or car charger for only $10 Or all 3 for $60
We price match accessories to any online or store retailer, including the $50 Otterbox's for $25 that are on sale at Amazon. And most of the time if you ask if you can give a discount on a case or charger, mobile manager or sales leads can give you a "customer satisfaction" discount.
I don't think any carrier store spends as much time with a single customer as we do at BBYM. We do not work on commission and don't rush you out of the store to get to the next customer to make money off of them and rush them out. There have been times where I have had older customers come into the store and I've spend an hour with them just educating them about the technology, finding out what their needs are, what they plan on using the phones for, and all of the different pricing options, plans etc. then another hour setting the phones up for them, google, corporate email accounts, apps, showing them how to work it and etc.
True we can't do the $100 credit for new service/bringing your number from another carrier, but Our system we use does allow us to search for corporate discounts to apply to the customers account.
And we do have NSS access to Sales Support for issues that may come up, and trust me, Sprint is the one that usually has the most issues with phones not wanting to update and activate and prl and profile updates not going through, also we have our Sprint Account Manager just a phone call away if there are issues that need immediate attention that calling NSS can't resolve as far as phones not activating due to still being on another account or Bad ESN's that need to be taken care of to reactivate for the customer.
As far as our protection plan, the best in the industry, $9.99 a month (a dollar cheaper than Sprint) with $0 deductible and UNLIMITED Claims. Although we do not cover loss of theft, but then that's why we have zero deductible and unlimited claims. As long as you have your phone, whatever is wrong with it, (cracked, broken, dropped in toilet, charger, battery, charge port) we'll take care of it. As for Iphones go, we now even replace the glass In Store. And if you have our Geek Squad Protection you automatically get our Trade-In Plus for free, and that will give you an additional $50 on top the trade in value of the phone.
00mred00 said:
If he just does it now it would be the same...considering he has ports he would get two s4's now for 199 either way. Doing it now would be the logical choice.
It could technically be done next week because he is within 14 days...but would be a pita to do AND keep his number
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Click to expand...
Click to collapse
Why is it logical to do it now? I will be porting my wife's number over from att
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HeyItsRyan said:
So confused...
What makes you think you don't get charged activation/upgrade fees from Best Buy? Read the contract.
A Sprint store would offer discounts on accessories with a phone purchase, Best Buy does not.
A Sprint store will take the time to educate the customer on their new phone, Best Buy does not.
A Sprint store will assist the customer with applying or re-validating their discount, Best Buy does not.
A Sprint store has access National Sales Support (NSS) to resolve complicated issues, Best Buy does not.
1/3 the price on Buy Back? Where do you get that info from? Sure, Best Buy MAY give you a little more for your phone than a Sprint store will, but we're talking maybe $20 tops. Sprint follows a national AVERAGE for Buyback value on phones.
Sprint stores can also offer different credits and discounts to beat Best Buy prices, such as the $100 port-in credit, or the ability to get $100 off any phone if you sign up for Sprint's Home Phone Connect service. I had a customer the other day who walked out with a FREE Galaxy S4 and free accessories... he had an iPhone 5 from Verizon and cancelled his Verizon contract. He got $100 for keeping his Verizon number, and another $100 for signing up for the Phone Connect... so that's a free S4 right there. Then he traded in his iPhone 5 for a $245 credit and used that money to buy a bunch of stuff for his new phone. Total out the door cost = FREE.
Best Buy can't match everything we do, as Sprint corporate won't allow it.
Click to expand...
Click to collapse
Lol okay. You sound like a Sprint employee for sure. Just speaking from my personal experience. I got $262.50 credit from Best Buy for my S3 Sprint was going to give me $106. I'm not going to argue but simply reiterate that Best Buy is a way better place to buy products, and insurance etc.
Sent from my Sprint Galaxy S4 using Tapatalk 2
HeyItsRyan said:
So confused...
1/3 the price on Buy Back? Where do you get that info from? Sure, Best Buy MAY give you a little more for your phone than a Sprint store will, but we're talking maybe $20 tops. Sprint follows a national AVERAGE for Buyback value on phones.
Sprint stores can also offer different credits and discounts to beat Best Buy prices, such as the $100 port-in credit, or the ability to get $100 off any phone if you sign up for Sprint's Home Phone Connect service. I had a customer the other day who walked out with a FREE Galaxy S4 and free accessories... he had an iPhone 5 from Verizon and cancelled his Verizon contract. He got $100 for keeping his Verizon number, and another $100 for signing up for the Phone Connect... so that's a free S4 right there. Then he traded in his iPhone 5 for a $245 credit and used that money to buy a bunch of stuff for his new phone. Total out the door cost = FREE.
Best Buy can't match everything we do, as Sprint corporate won't allow it.
Click to expand...
Click to collapse
Buy Back everywhere is a joke... $245 for an iphone 5 I would be insulted.. they're what $600 at the store clearly it's 1/3 of the price right there..
my bf did that phone connect discount and he's going to end up paying more over all.... he doesn't even use his phone and hasn't even taken it out of the package...
Sprint Guy... how can a new customer get a free s4?
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waleed300 said:
Buddy you got all the wrong information. I work for Best Buy Mobile, and we do all of that.
Buy any case upto 24.99 get a zaggshield HD or car charger for only $10. OR all 3 for just $50
Buy any case upto 34.99 get a Zaggsheild HD or car charger for only $10 Or all 3 for $60
We price match accessories to any online or store retailer, including the $50 Otterbox's for $25 that are on sale at Amazon. And most of the time if you ask if you can give a discount on a case or charger, mobile manager or sales leads can give you a "customer satisfaction" discount.
I don't think any carrier store spends as much time with a single customer as we do at BBYM. We do not work on commission and don't rush you out of the store to get to the next customer to make money off of them and rush them out. There have been times where I have had older customers come into the store and I've spend an hour with them just educating them about the technology, finding out what their needs are, what they plan on using the phones for, and all of the different pricing options, plans etc. then another hour setting the phones up for them, google, corporate email accounts, apps, showing them how to work it and etc.
True we can't do the $100 credit for new service/bringing your number from another carrier, but Our system we use does allow us to search for corporate discounts to apply to the customers account.
And we do have NSS access to Sales Support for issues that may come up, and trust me, Sprint is the one that usually has the most issues with phones not wanting to update and activate and prl and profile updates not going through, also we have our Sprint Account Manager just a phone call away if there are issues that need immediate attention that calling NSS can't resolve as far as phones not activating due to still being on another account or Bad ESN's that need to be taken care of to reactivate for the customer.
As far as our protection plan, the best in the industry, $9.99 a month (a dollar cheaper than Sprint) with $0 deductible and UNLIMITED Claims. Although we do not cover loss of theft, but then that's why we have zero deductible and unlimited claims. As long as you have your phone, whatever is wrong with it, (cracked, broken, dropped in toilet, charger, battery, charge port) we'll take care of it. As for Iphones go, we now even replace the glass In Store. And if you have our Geek Squad Protection you automatically get our Trade-In Plus for free, and that will give you an additional $50 on top the trade in value of the phone.
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I'm going on information I have on hand, where I live our Best Buy sucks and I've been told that by customers many times. People tell me it's just like RadioShack, where yea they'll sell you a phone and if you're lucky they'll transfer contacts for it, but that's it. And the reason is BECAUSE you don't work on commission... a LOT of salespeople have no motivation to go the extra mile. They make a base pay and that's it. If they deal with 20+ customers a day, each one ending with the same result, then where's the drive to be the best? If you can't LOSE money as a sales rep, then you shouldn't call yourself a salesman IMHO. In that case you're just a customer service guy.
People have commission all wrong and it cracks me up when I see the Best Buy commercials that say you guys don't work on commission. Commission is what motivates salesmen to do a good job. Say a customer comes in my store and buys 4 new phones and I make $100 off that single transaction... it's my JOB to make sure they're 100% satisfied, because if they're not they have every right to return those phones and then I lose the commission, so now I just wasted time AND lost money because I half ass job. A typical single line upgrade will last about 45 minutes with us. We don't rush, and if we have customers waiting we simply set the expectations, tell them how long we'll be, and invite them to come back later so they don't have to wait. We go over ever aching detail from contact, picture, video, email, ringtone transfers to customer education. Then afterwards, the customer gets a CSAT call where they get to rate us. If our CSAT score is too low, we lose even more money off our commission. So once again, the result is that if you're dealing with a salesman who's pay and lively hood is directly effected by your (the customer's) level of satisfaction, then why do people assume commission-based salesmen don't do their job? Makes no sense.
But I digress.. Don't get me wrong bud, I am certainly NOT saying you do a bad job. If your particular Best Buy is a good one, and you in particular do an awesome job in phone sales, then that's great. I'm simply saying ours is not a good store, and the people there don't really give a crap.
Also, our accessory deals are pretty good. We do almost the same thing as you... buy any case for $29.99 or less and we'll bundle screen protectors and a car charger for a flat $40. We simply don't offer Zagg's because we don't believe in wet application screen protectors. OtterBox's are a big seller for us, and if you buy a Defender you don't need a Zagg anyway. We can't really match Amazon pricing for OtterBox because we're a preferred retailer, but we'll take a Defender down to $39.99 if we have too and still make a bundle deal.
kvan1707 said:
Sprint Guy... how can a new customer get a free s4?
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NEW customer?
If you port your number to Sprint from a different carrier you will get $100 in-store credit. If you sign up for the Home Phone Connect on top of that you'll get another $100 in-store credit. That means you can get an S4 for only $50 in store, but then you get a $50 mail-in rebate. So after everything is said and done, you get a free GS4.
plmiller0905 said:
Why is it logical to do it now? I will be porting my wife's number over from att
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The current offer is get $100 off when porting in, I assume you did this on your Att port in 2 days ago. This offer expires the day before the new offer starts. Just do that now for her line as it nets the same total cost as the bogo.
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HeyItsRyan said:
NEW customer?
If you port your number to Sprint from a different carrier you will get $100 in-store credit. If you sign up for the Home Phone Connect on top of that you'll get another $100 in-store credit. That means you can get an S4 for only $50 in store, but then you get a $50 mail-in rebate. So after everything is said and done, you get a free GS4.
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If Only, I am on a family plan in someone else's name with sprint right now, I going to break off get two lines, add my subway discount and pay about $154 a month. Need to build my credit.
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well that was fast....lol
http://www.engadget.com/2014/01/13/sprint-dumps-one-up-early-upgrade-plans/?ncid=rss_truncated
O.M.J said:
well that was fast....lol
http://www.engadget.com/2014/01/13/sprint-dumps-one-up-early-upgrade-plans/?ncid=rss_truncated
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Another broken promise i see....lol
benny3 said:
Another broken promise i see....lol
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One of many.....
Friggin softbank
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Thank God for tmobile etf payout
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Did HTC sue them for using name "one"? Will Sprint come out with "one down" as substitute?
O.M.J said:
well that was fast....lol
http://www.engadget.com/2014/01/13/sprint-dumps-one-up-early-upgrade-plans/?ncid=rss_truncated
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I don't understand. I once heard someone say that premium Sprint users used to be eligible to upgrade on the year every year instead of 2 years. Didn't they cancel that?
Who is it hurting to let someone upgrade when they please? I don't understand these telecom politics!
God_Mizuchi said:
I don't understand. I once heard someone say that premium Sprint users used to be eligible to upgrade on the year every year instead of 2 years. Didn't they cancel that?
Who is it hurting to let someone upgrade when they please? I don't understand these telecom politics!
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They got rid of that years ago, when Sprint started selling I-phones...
God_Mizuchi said:
I don't understand. I once heard someone say that premium Sprint users used to be eligible to upgrade on the year every year instead of 2 years. Didn't they cancel that?
Who is it hurting to let someone upgrade when they please? I don't understand these telecom politics!
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ahh the good ole days of Gold...
Used my last gold on the EVO 3d, man has time flown
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I thought I was losing it...lol
I was trying to show this program to my daughter so she could ditch her crapple, but I couldn't find it anywhere yesterday. I had already researched most of it for her last week, then BAMM! It was gone!
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Tmobile;s offer to pay my ETF's is very tempting. Only issue is I have to give them my One for the deal and am only offered 106 bones for a phone in superb condition. I cant see selling my one for that price, then pay carrier price for a GSM HTC one . Was eyeing the Nexus 5 but has no wifi calling option with tmobile
I Am getting sick of saying "are you still there". So used to this crap network, even a pause in the convo I auto think connection dropped once again! And the LTE rollout is not all what is cracked up to me. Very disapointed but still holding strong for now, not sure how much longer i will, wife is begging to leave sprint!!
Not a sprint hating post, just a little rant is all. Called sprint to tell them Tmobile would buy me paying the ETA.s could you please drop 2 lines no longer used, they wouldnt budge. SO instead of keeping me with 2 lines, they would rather have tmobile pay etf's for my 4 lines and have me move on i guess.
Sprint still has the program...well sort of. They call it EasyPay rather than OneUp. Basically the same clusterf#ck but with a different name and is tied to the Framily plan. Still a decent deal...if service was better. You can have yearly upgrades by getting the $20 unlimited data option which we have now anyways. No offense to Tmo fans but Tmo is worst than Sprint here where i live...and
via sexy phONE.
So...since I did the One Up thing...in November when it is time for me to "one up", I'm screwed because the plan no longer exists?! This is some real s***t! Lure me in to upgrading once per year, my phone bill goes up by $10/month, and then yank the plan out from under me?
Are current one up subscribers SOL? Or are we grandfathered in?
jac1599 said:
So...since I did the One Up thing...in November when it is time for me to "one up", I'm screwed because the plan no longer exists?! This is some real s***t! Lure me in to upgrading once per year, my phone bill goes up by $10/month, and then yank the plan out from under me?
Are current one up subscribers SOL? Or are we grandfathered in?
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I would assume your grandfathered in...best to ask Sprint
My s6 has been having the problem of frequently being off and unresponsive for hours on end and flickering when watching videos amongst other problems, but at&t tells me I can't return the device. I want to switch to a new iPhone because they tend to crash less and have better support, how can i get them to waive the early termination fee for returning my device?
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radioshaq77 said:
My s6 has been having the problem of frequently being off and unresponsive for hours on end and flickering when watching videos amongst other problems, but at&t tells me I can't return the device. I want to switch to a new iPhone because they tend to crash less and have better support, how can i get them to waive the early termination fee for returning my device?
Sent from my SAMSUNG-SM-G920A using Tapatalk
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If you're a long time customer you way want to point out the absurdity of them charging you an ETF for a defective device when another carrier would pay your ETF for you if you were to switch.
When I truly have problems with AT&T with things like this I call 611 and ask for the resolutions department and tell them I'd like to cancel.
Russ77 said:
If you're a long time customer you way want to point out the absurdity of them charging you an ETF for a defective device when another carrier would pay your ETF for you if you were to switch.
When I truly have problems with AT&T with things like this I call 611 and ask for the resolutions department and tell them I'd like to cancel.
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Thank you a lot I'll try this this weekend.
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My son's iPhone broke so we went to an AT&T factory store. "Sorry, Apple wants to handle those issues direct. We can't handle iPhone warranty issues." So we either handled it by mail with Apple which could take up to two weeks before he had a new phone or we drove an hour to the nearest Apple store (and we live in suburban Philadelphia). Plus you have to get an open appointment time at the store.
Another friend had s 5S that constantly reset on him.
Apple is not the panacea everyone thinks it is.
If you have an AT&T tech support store near you, they tend to be more supportive especially when not busy. AT&T corporate stores also are more supportive as opposed to authorized retailers.
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MarkS20 said:
My son's iPhone broke so we went to an AT&T factory store. "Sorry, Apple wants to handle those issues direct. We can't handle iPhone warranty issues." So we either handled it by mail with Apple which could take up to two weeks before he had a new phone or we drove an hour to the nearest Apple store (and we live in suburban Philadelphia). Plus you have to get an open appointment time at the store.
Another friend had s 5S that constantly reset on him.
Apple is not the panacea everyone thinks it is.
If you have an AT&T tech support store near you, they tend to be more supportive especially when not busy. AT&T corporate stores also are more supportive as opposed to authorized retailers.
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I'm not looking for a fix though, just trying to get it returned.
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Are you within warranty period? Did you use a credit card with return protection (AMEX offers that).
I have played the I want to cancel card a couple of times on other subscription services to get what I though I was a reasonable request.
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Well you have to weigh you value as a customer to them before threatening to cancel. If your on a grandfathered plan or refuse to upgrade using their NEXT plans then you may not be considered as valuable a customer. Also if you are molding or receiving credits frequently they may rather lose you as a customer than waive your ETF. If you've been a good customer you might have some leverage but honestly they are going to pressure you to replace the device via the 1 year warranty. Better to just replace it and sell it in my opinion and I do work for a major carrier so I have insight into their thought process
timde9 said:
Well you have to weigh you value as a customer to them before threatening to cancel. If your on a grandfathered plan or refuse to upgrade using their NEXT plans then you may not be considered as valuable a customer. Also if you are molding or receiving credits frequently they may rather lose you as a customer than waive your ETF. If you've been a good customer you might have some leverage but honestly they are going to pressure you to replace the device via the 1 year warranty. Better to just replace it and sell it in my opinion and I do work for a major carrier so I have insight into their thought process
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I plan to buy a new phone through next once it is returned, an iphone 6s plus. And I'm very much within the warranty period, I got my s6 in may and have been extremely disappointed in it outside of the issues. If I'm on next and they give me a new device and I sell it, how can I sell that?
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Well what I am rec unending is that you sell the s6 and use it to pay the ETF. They should allow you to do that even though they are not technically supposed to. Someone from the retention team would probably be willing to make that deal. you should have an easier time going that route then just trying to get them to waive the ETF. They are very reluctant to do such a thing except in extreme circumstances
timde9 said:
Well what I am rec unending is that you sell the s6 and use it to pay the ETF. They should allow you to do that even though they are not technically supposed to. Someone from the retention team would probably be willing to make that deal. you should have an easier time going that route then just trying to get them to waive the ETF. They are very reluctant to do such a thing except in extreme circumstances
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Thank you for your advice, may I ask if you've ever done anything like that recently?
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radioshaq77 said:
Thank you for your advice, may I ask if you've ever done anything like that recently?
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So I called and was unable to get them to let me return it, but they did offer me a new s6.
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Like I said I work in this field. Can't say for who but I know exactly what they are and aren't willing to do. I do it everyday