Hi guys, my problem is as above. I left my phone charging today and ever since the phone seems to think there's no SIM in the device. I've tried two different SIMs, unrooted and restored stock rom (although i wasnt using any heavily modded roms to begin with)... Still no luck.
I'm praying there's an expert on here who's heard of this before and could talk me through my options.
Thanks
I have the same issue right now and the worst part was they won't honor my warranty at the place i got it from because they said I root it when I really didn't. I bought it to a shop to see what they can do. Let me know if you get this working...
no sim detected ...
QLau said:
I have the same issue right now and the worst part was they won't honor my warranty at the place i got it from because they said I root it when I really didn't. I bought it to a shop to see what they can do. Let me know if you get this working...
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Click to collapse
I have the same problem with my phone... it has been 3 weeks at the tmobile repair center which seems to be a external company to tmobile.. and I have no news...
I did try with different SIM cards with the same result.. no sim card... my phone is not rooted it is lock to tmobile uk.
I will keep you informed on developments...
It is now with the technician as the repair center website has been updated today...
repair chase:
29-07-2013 - 11:43
Device Awaiting Dispatch to Repair Center
31-07-2013 - 09:30
Device Sent to Repair Centre
05-08-2013 - 10:46
Product Received At Repair Centre
20-08-2013 - 10:12
With Repair Technician
It is now 14th of the 8th and no news.... please update me...
Thanks Ramon
PS. This is my second message, to the first I got not reply yet.
Called the repair center...
no aswer
called the repair center...
response: it's not 14 working days since received at reapir center.
from 29th july till 22 august.
7 total days till received at repair center
5 working days till received at repair center
16 working days till received by technician
22 total days till received by technician
3 total days with technician
3 working days with technician.
Related
Bought an Xperia about 3 months ago brand new from a T-Mo dealer in Chicago, about a few weeks ago the phone began restarting by itself over and over everytime I touch a button.
I called SE, explained the problem, they told me to send it in. After about a week or two the phone comes back unrepaired. SE states that the phone has been tampered with and they will not be able to repair it."Tampered Unit: Arrived with flux & other residue over most of the board and components have been changed on the board from attempted repair..." I called the dealer who I bought the phone from and they said the phone was brand new and that they did not tamper with it. Now I'm stuck with a $500 paperweight. T-mobile won't help because they said they do not offer this phone in the US. What can I do? Sooooo mad right now.
I am from chile and i can repair that thing very easy...try to use some isopropilic alcohol...to clean it...If that doesn't help the IC should be replaced..with a new one or maybe replaced with the same after clean it...with some specials tools...Of course...
Just go to a random mobile phone repair shop. They will fix it for 50 bucks.
ring sony again and dont back down - if your firm and tell them that you wont take no for an answer then they will give in and stop trying to rip you off
why did you tamper with it???
DatDereX1 said:
why did you tamper with it???
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Click to collapse
He didn't, according to his post.
Hi,ive sent my galaxy note to samsung repair centre in birmingham. Ive screwed the emmc after wipe/reset. Anyway trying to get the phone repaired under warranty as its only 2 months old. Anyone sent their phone in to them and know how long do they take to repair and send it back? I sent it on Tuesday and it was received Wednesday so its been 3 days. Apparently they have 5 day backlog of phones so they probably going to take some time. Ill be greatful if anyone would like to share their experiences.
well all my previous phones (which have had issues) have been repaired in under 1 week, But with the Note and the amount of users with Bricked Notes i'd say it should take no more than 2 weeks.
After 2 weeks give them a call if you havent received it back
Hi azzeldazzle and thanks for your response. I was told id get it back not this monday, but the following monday, so in essence, 2 weeks. I miss my note and its driving me mad lol. I was hoping itd be fixed before then. Anyway, i reset binary count and current binary to samsung official using stock kernel. Can anyone let me know if theyll repair it for free because i havent flashed any rom to it according to them
If there are no traces of modifications then yes, They will repair it as they will believe its their kernel that triggered the mmc_cap_erase thus bricking your phone.
I hope they cry and cant sleep at night due to the guilt !
azzledazzle said:
If there are no traces of modifications then yes, They will repair it as they will believe its their kernel that triggered the mmc_cap_erase thus bricking your phone.
I hope they cry and cant sleep at night due to the guilt !
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Click to collapse
For me, It usually takes about a week.
I've had my motherboard replaced about 4 time now..
The are beginning to hate me, but are unable to do anything, because I still have my warranty.
Depends as follows
dawudbhai said:
Hi,ive sent my galaxy note to samsung repair centre in birmingham. Ive screwed the emmc after wipe/reset. Anyway trying to get the phone repaired under warranty as its only 2 months old. Anyone sent their phone in to them and know how long do they take to repair and send it back? I sent it on Tuesday and it was received Wednesday so its been 3 days. Apparently they have 5 day backlog of phones so they probably going to take some time. Ill be greatful if anyone would like to share their experiences.
Click to expand...
Click to collapse
***It depends,if the service center accepts your warranty and does have the replacement piece it would take 1 to 2 days
however if it doesn't have the repair parts it make take 2 - 3 weeks
They generally don't tell you how long it takes accurately but this is the case.]
Flashed wrong kernnel
Am new here, pls I need an I flashed a wrong kernel on my n7000 with odin, and its briked now, pls can someone prescribe what to do for me
octoplus is a nice solve tool for LG fault
Recently, i purchased an new Octoplus from china ,it is a nice experience, fast shipping and especially technical support, and i know they own a shop in amazon, as for the web, i should obey their's rule....
i had camera dead pixel problem and i am in india so i gave the device to the service center and they told me to wait for a week but i went two days before and they gave me another xperia z and told its replacement i had white first 13w11 and then i received the black 13w08 i was not in the box and was also not new i think as it was just open and i think the device is the company got in service for repair first and they repaired it and gave me as replacement...
is it happens like this when we get the replacement..
how to check the device all hardwares are working properly or not other then xperia diagnostics...
Pls Reply...
Dial *#*#7378423#*#* and do the tests.
Sent from my C6603 using xda premium
ok i will test all but should i get a new packed phone or not if they replace it...
my question is that after getting replaced i will get a new phone?
i got the phone was open and was not new as i gave the phone 13w11 and i received is 13w08 and i think this phone is the phone who gave to repair for sony and they repaired and gave it to me.. does it happens so?
do sony service center are making me fool...
pls reply...
i got a phone replaced due to faulty battery. it was white one.my phone was imported in india on april but the phone i received as a replacement was imported in india on july. moreover all the stickers were on phone and it felt new but now that phone is in service centre as its vibration wasnt working
will receive new unit on wednesday again i asked for black lets see whats in store for me
I am really sorry if this is the wrong thread. I thought it might make sense to post it here since it is about Z.
So i was having the dead pixels on the camera problem. 2,5 weeks ago i've called sony about this and they said t he best thing to do is to ask 3 ( my carrier) to send it to repair. So the manager in store took all the details about the issue i was having. and today (21 days later) i went to shop to pick it up, received my phone with a letter saying :
"You'll be glad to hear that we've now fixed the Software/Application problem issue you reported on your xperia Z. This repair for is guaranteed for 90 days and blah blah blah.... we also updated software...blahblah..... jut put your sim back and everything will work"
BS!
Guess what? NOTHING CHANGED! same dead pixels. all they did is they've wiped the data and settings and sent the phone back. i am so angry.
It took them so long and they did nothing!
This letter is dated 01/10 and i only received it today. How can it take 6 days for phone to be sent from their repair center to a local shop?
I've been told to speak to manager, he will be in tomorrow. If they will say wait for another 2.5 weeks. **** that, i'll just stop paying to them. dont care about how this is going to make my credit score bad. they don't deserve my money.
Hi - STORY TIME!!
So when I got my phone, I was very happy. I got everyone in my family to get the same one: zenfone 2 laser.
But now I am so fed up with this company it is ridiculous.
My phone has had issues since the beginning, because everytime apps updated it shut down. And then other random times it would just die for seemingly no reason.
Over a month ago I got an RMA from ASUS.
I sent in the phone immediately, and waited a couple days until it arrived at the facility.
Finally, it arrives, and what do I find out? They gave me the wrong repair center address and they need to forward it to a different repair centre in another state. They're going to do that the next business day (which happened to be 2 days later).
6 days go by after they sent it out, and it finally arrives at the new repair center.
Now, 18 days later, the RMA site still says a repair is in progress. I have been emailing them back and forth trying to get a proper answer. They finally told me yesterday what's going on.
"we apologize for the I convenience this issue has caused you, the repair facility have found an issue with your motherboard that is not common and have to contact our headquarter in regard with this issue. They are currently waiting for a man advise that will cause the delay of the repairs for your device."
Are you kidding me? Basically the motherboard is ****ed and you don't want to just replace the phone like you should be doing? And 18 days to contact headquarters and find out what to do?! Is that a joke?
I'm usually pretty chill and calm and nice about these situations, but this is ridiculous. It's been over a month since I saw my phone.
Has anyone had a similar experience? What did you do about it?
Am I being unreasonable here? I just don't see how this kind of customer service is acceptable.
I just had an awful experience with them myself. Asus literally sent the wrong update OTA to my ZE551KL. I kept my device 100% vanilla, didn't muck around with root, etc. and still ended up in a bootloop. I tried to install the latest firmware from their website to get it working, and yet it told me the version I had was newer. When I contacted them, they told me I'd have to send it in.
So I was literally forced to install a new recovery and unlock it just to get my device working again. Asus makes great hardware, but unless you have one of their high-end laptops (which I do), the customer service for everything else is terrible. PM me if you want, I have some corporate emails I used to get some problems rectified a few years back.
a week after the purchase i've had a problem with the back cover, it was completely covered in stains, so i've contacted asus support and they made me ship the complete phone to rma after a tedious procedure on the site and after ask a thousand times the same things.
After 10 days the phone came back with a new cover, but...
the warranty seal on the screws was ripped, so no more warranty
the proximity sensor was not working
the gps was not working
The support didn't responded me anymore, and also they have denied the zencare warranty saying that the back cover is not an hardware component
asus support is made by a bunch of clowns and the quality of their products is inexistent.
I've resolved my problem buying from ebay a phone with broken screen and using it to replace the mainboard, but guess what? on my phone there was some parts missing...
I'll never buy an asus product again in my life, same as my family and my friends.
I had a positive experience while dealing with Asus Service Centre, I had completely bricked my phone while trying to flash a pre-rooted firmware. So I handed over the phone directly to the service centre and I got back the phone after 1 day. Do one thing send a direct email to the zonal head of your area and inform him/her about your predicament, I'm sure something good will come out.
I think.... u get a fault phone.... when u buy a phone....
And electronice device when u repair then if u have 1 error after u can have an error different...
Asus zenfone 2 laser
valkyre said:
i think.... U get a fault phone.... When u buy a phone....
And electronice device when u repair then if u have 1 error after u can have an error different...
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guys if you really want to use a nice zenfone..switch to cm13..coz it never gets messed up...i personally feel awesome after flashing cm13 and custom kernals.. AND HAVING ALL FACILITIES OF A ROOTED DEVICE..
I have a feeling they will sell very few of their premium priced ZF3's to anyone who has had experience with their customer service in the past.
When you could get a ZTE Axon 7 with a really good 2 year warranty for 400 USD, Asus doesn't have much to offer in my mind. They STILL haven't released MM for the first and most expensive Zenfone 2 models with Intel hardware.