camera not focusing :/ - One (M7) Q&A, Help & Troubleshooting

Hello,
I purchased a htc one but the camera does not focus. I tried on a custom rom with no difference. Any idea whether it can be fixed?

When you touch the screen what happens? Sounds like a hardware fault, get it replaced

MacHackz said:
When you touch the screen what happens? Sounds like a hardware fault, get it replaced
Click to expand...
Click to collapse
when i touch the screen in makes like this screechy focusing sound and the square in the middle goes green and foucses in but the camera image does not focus.
I bought it brand new sealed on ebay from a private seller, does warranty apply with the ebay/paypal receipt?

Read here: http://pages.ebay.co.uk/help/buy/return-item.html
Surely it's item not as described

I would normally return it straight away for an exchange, but the seller sold it as an unwanted upgrade and would probably have to return it to provider then wait for replacement then send to me again. I am waiting for a reply from htc tech support see what they say.

Related

Weird lines on ATT Tilt Camera

I am getting two weird lines on every picture taken with my ATT Tilt camera
One horizontal line and one vertical line.
I searched the forum, but only found one thread on this without and solutions.
Find attached a picture to see what it looks like, no camera settings are apparent.
Its faulty and needs replacing. My tytn ii did this and i got it fixed under warranty.
My tytn has the same problem!, if you move your camera to a dark place, then to a bright one... they usally go away, i dont know if its software or hardware problem....
Its hardware! Hence why it will get fixed/replaced under warranty.
Had this happen to my TyTN II as well and it was fixed under warranty....3 months later....
Same problem only 1 line in camera at bottom
My Kaiser has developed the same problem with one line. I do not use my camera. I am not willing to send it back under warranty since everything else works correctly. I do not want to get someone else's refurb sent back to me to find out it has another problem. Since the video is really subpar on Kaiser (and not likely to be fixed) not sure how long I will keep it when something better comes along (not an HTC) . Love the concept of the phone, but HTC really could do better for it's customers
Defiantly a hardware issue. Send back for warranty. My co-worker had the same problem with his Tilt and they exchanged it no problem.
Judging by the ROM date of his reissue and condition I would guess the one sent back to him was brand new.
thanks for your replies ppl.
I called HTC support the guy kept claiming its because of a scratch on the lens or the lens is broken. I didnt buy that.

I'm disgusted...

I don't want to sit here and ***** but I need to let some of this off my chest.
My gf bought me a brand new diamond from the Europe (no proof of purchase).
Now I'm not totally concerned with the battery life, speaker volume, in-call volume, etc as I know tweaks will show up for this phone slowly slowly.
My main concern that is KILLING me and I'm afraid I can't do anything about it is my screen. Its crystal clear, but I seem to have two spots at the bottom of the screen that turn yellowish on a white screen and whitish on a black screen?
Is it safe to assume I got a faulty unit and I'm pretty much stuck with it?
I'm honestly extremely furious with this, and they are not that visible unless im on certain screens but knowing that they exist simply kills me.
I have attached a picture which should give you a decent example of how it looks. Its not that visible with this shot. One blotch right above the HTC logo and the other to the very left of that.
http://i50.photobucket.com/albums/f342/burns959/SPM_A0027.jpg
Call HTC service/support they should do an in warranty repair. There is no need for proof of purchase because they can just warranty it off the build date. I had to do this with one of my Tilts, did not have a receipt but they repaired it under warranty for free based off the build date. It did take 2 weeks for the whole process though.
Jeff
HI,
The battery life and other tweaks are already around and they have a made a massive difference to my diamond. (latest UK rom and a few tweaks)
You should not be stuck with it... have you called HTC ? how come you have no proof of purchase ? Even so you should still be able to contact HTC give them the serial number and be able to send it back. You may have to wait while it is fixed but hey its worth it.
The only other option is to buy a new screen (about £70) and fit yourself.
I can see how it would bug you just knowing the screen issue is there, but i am sure you are not the only person to have a fault, these things do happen.
I would be interested to hear what HTC have to say.
Vector-SS said:
I don't want to sit here and ***** but I need to let some of this off my chest.
My gf bought me a brand new diamond from the Europe (no proof of purchase).
Now I'm not totally concerned with the battery life, speaker volume, in-call volume, etc as I know tweaks will show up for this phone slowly slowly.
My main concern that is KILLING me and I'm afraid I can't do anything about it is my screen. Its crystal clear, but I seem to have two spots at the bottom of the screen that turn yellowish on a white screen and whitish on a black screen?
Is it safe to assume I got a faulty unit and I'm pretty much stuck with it?
I'm honestly extremely furious with this, and they are not that visible unless im on certain screens but knowing that they exist simply kills me.
I have attached a picture which should give you a decent example of how it looks. Its not that visible with this shot. One blotch right above the HTC logo and the other to the very left of that.
http://i50.photobucket.com/albums/f342/burns959/SPM_A0027.jpg
Click to expand...
Click to collapse
Since youve got this device early in its life (WAAAAAAAY under a year) get in contact with HTC and they will probably just ask for the serial number from under the cover.
I returned my TyTN after around 2 months to get the screen alignment issue fixed, they didnt ask for proof of purchase even though I had it etc....so wasnt a problem.
Had this been a year later then it might be a different story
Get onto HTC about it....and be calm with them remember this sort of thing always happens with consumer electronics it is nothing personal.
No it's not very visible!
Do you need proof of purchase for a repair? It's not like it could be out of it's warranty. If you do then contact the retailer or get a bank statement.
You're not alone though. I have a small guy inside mine waving a torch at me just above the home key. He's a little sh*t, but I'm the bigger person so choose to ignore him.
I have to agree with these guys. I'm on my 3rd or 4th HTC product and I'm here to tell you that their service is SECOND TO NONE.
They are one of the few companies if you call their customer service, they actually answer the phone, speak english and resolve your problem without putting you on hold.
Call them, you shouldn't have any issues.
Mark
Wow, I already feel so much better. I mean i was so hyped up with the VGA screen with this phone but it did let me down. I hope HTC acknowledge this problem and fix it for me.
I had initially contacted HTC America for repairs and they told me to call Europe. I did but they were closed. I sent out an email to HTC europe and I'm waiting for a response. Maybe it's better if I pick up the phone and call them in person?
I will report tomorrow if anything happens in regards to this topic.
UPDATE:
I contacted HTC America and told them about my problem, and to my surprise they were extremely helpful thus far and are taking my phone in for repair.
They asked where the phone was purchased and I told them, but did not ask for a proof of purchase.
I will be sending it out tomorrow and hopefully receive it back in 2 weeks time maximum. After that, let the modding begin
+1 for HTC support - really great service.
EDIT:
Forgot to mention; First person I talked to was not able to help me out and told me to contact HTC Europe. Hung up the phone and called again and I went right through
Vector-SS said:
UPDATE:
Forgot to mention; First person I talked to was not able to help me out and told me to contact HTC Europe. Hung up the phone and called again and I went right through
Click to expand...
Click to collapse
some muppets do occasionally escape form jim hensons workshop!
Had to send mine in for repair due to the earpiece speaker had an annoying buzz at medium to high levels. Called HTC UK, told them the problem, they said they can repair it no problem, they sent an UPS delivery driver to collect my phone from my house. They received it next day.
Took about 10 days in repair but came back today well packed in a small box, gave it a good test and it now works perfectly .
When I received it back they left the test rom, radio and boot screen on it and wiped the internal storage. Made a backup before I sent it though .
First repair I have sent to HTC as usually all my HTC phones I have are through Orange UK and if I have any faults, they send out a replacement handset in less than 24hrs to the door, driver gives me new phone and I give them the faulty one .
For excellent customer service I give HTC a 10 out of 10
So maybe I should wait a couple more weeks before I send it in. Then there is a possibility of a replacement with a working US 3G version

replacement screen and case?

Hey, I'm curious to know if anyone knows where to get replacement parts for the leo. I recently fell down a flight of stair and destroyed everything to do with my leo's outsides. The screen is trashed, and the case it bent. So, I need to replace it all. Any information would be greatly appreciate.
Thanks in advance.
-Caid.
When in doubt, contact HTC (And doubt some more)
It's been a few days since I first started this thread. Lots of views but no replies. So... I wrote HTC about it (on their website) and their response was quite unbelievably stupid.
I mentioned that I live in China, and that I'd like to know how I could have it repaired. I put in the serial number as well. They replied by telling me that my phone was sold in France and that I should go back to France to get it repaired, otherwise I can go to Hong Kong or Taiwan to get it repaired.
I am really curious what kind of person would write such a silly reply. As though plane tickets cost the same as cab rides, and the flight is only a hop and a skip away.
I've written them back and clarified the kind of help I am looking for (An address to send my phone to, and a quote for parts and labour) here's hoping they don't misinterpret it again and send me more bs.
Not much point to my writing this other than to say, if you need to contact HTC with a similar query, assume you're writing to an idiot and be as absolutely clear as you can. You may even want to suggest to them what is common sense, and not assume that they're going to think of the most reasonable method themselves.
-Caid.
444
Hi,
Sorry to hear of your accident.
If your phone is that badly damaged why don't you just claim off your phone or house insurance and get a new one? Sounds like this is much less hassle than trying to get it repaired.
I am assuming you have some form of insurance for the phone?
WB
wacky.banana said:
Hi,
Sorry to hear of your accident.
If your phone is that badly damaged why don't you just claim off your phone or house insurance and get a new one? Sounds like this is much less hassle than trying to get it repaired.
I am assuming you have some form of insurance for the phone?
WB
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Click to collapse
Or send it to HTC repair. I heard it will cost like €150 to repair.
Have a nearly same question.
My HD2 screen one day have a big black dot at the center. I give my HD2 to the local HTC service, they answer me that, they cannot give me a warranty because it's broken by pressing from outside into a screen.
So, if replace a screen will cost about 230USD.
I take my HD2, come home, search on eBay for the screen replacement. It cost only 80USD. Maybe it's a solution for you too.
Hi,
where did you get the replacement screen for $80?
Thanks.
knightpants said:
Hi,
where did you get the replacement screen for $80?
Thanks.
Click to expand...
Click to collapse
See here http://cgi.ebay.com/ORIGINAL-HTC-HD...AU_MobilePhoneAccessories?hash=item4cecb605ee
vuvan said:
See here http://cgi.ebay.com/ORIGINAL-HTC-HD...AU_MobilePhoneAccessories?hash=item4cecb605ee
Click to expand...
Click to collapse
that is just touchscreen+bracket, not entire LCD. Though you get a free screwdriver with it
vuvan said:
Have a nearly same question.
My HD2 screen one day have a big black dot at the center. I give my HD2 to the local HTC service, they answer me that, they cannot give me a warranty because it's broken by pressing from outside into a screen.
So, if replace a screen will cost about 230USD.
I take my HD2, come home, search on eBay for the screen replacement. It cost only 80USD. Maybe it's a solution for you too.
Click to expand...
Click to collapse
I've had the same problem too a couple of times. Fortunately both times the dot disappeared after pressing the screen gently in various places. What's disturbing, though, is that I've had the phone for a week only and gone to great lengths to ensure it has not been under any physical pressure (or psychological, for that matter ). Have anyone else noticed this; is this a weakness with the phone or have I just been unlucky?
u should take it to htc service !
I've just dropped mine and accidentally closed a door on it, so now mine is full of scratches too.
I'll take it back to the service center in Taiwan when I get back there, though rather annoyingly that won't be until March at the earliest If the HK service center can do it though, I can drop it in there in Feb ... I wonder if their pricing will be the same ...
Hey guys I dropped my HD2 too and the screen cracked. I noticed that there are repair kits at around 80 USD. Anyone has any video or tutorial on how to replace the screen with the repair kit? Or has anyone self-repaired the screen successfully?
I'll have the chance to either get a new HD2 (and sell the broken one), the Hero or perhaps the Nexus One so I want to see if it is possible to do a cheap fix and get a new toy.

[Q] Pinkish/Purplish Camera Defect! Please Help!

Hi everyone.
I got my brand new HTC One yesterday and this phone rocks! Only problem is the camera getting the what you guys already know as the red/purple tint due to camera defect.
Now i live in guyana and sadly there are to htc repair centers. I bought this phone from the US.
I have the sd vd6869(1.0) cinesensor 2013-05-10 camera sensor in my phone.
I read somewhere on this forum that persons with this problem send their phone to a repair center and the replace the sensor with ov4688 sensor module.
Is there a way for me to buy this module online or something?
There are guys over here who can replace it easily.
Please help. I really love taking images.
Thanks very much.
pros1996 said:
Hi everyone.
I got my brand new HTC One yesterday and this phone rocks! Only problem is the camera getting the what you guys already know as the red/purple tint due to camera defect.
Now i live in guyana and sadly there are to htc repair centers. I bought this phone from the US.
I have the sd vd6869(1.0) cinesensor 2013-05-10 camera sensor in my phone.
I read somewhere on this forum that persons with this problem send their phone to a repair center and the replace the sensor with ov4688 sensor module.
Is there a way for me to buy this module online or something?
There are guys over here who can replace it easily.
Please help. I really love taking images.
Thanks very much.
Click to expand...
Click to collapse
Your phone is brand new, you should consider contacting htc usa and sending your phone for repair so your warranty will not be void. Im pretty sure repairing an htc phone from an unauthorized shop void your warranty.
alray said:
Your phone is brand new, you should consider contacting htc usa and sending your phone for repair so your warranty will not be void. Im pretty sure repairing an htc phone from an unauthorized shop void your warranty.
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Click to collapse
Yeah but how will i send it i'm in guyana. Oh and i email HTC USA this morning , lets hear what they say.
Does it have a US warranty? Then your best bet may be to do what I did - find someone you trust who's traveling to the US and ask them to deal with it for you. The only thing you'll pay for is shipping to HTC.
Give it plenty of time just in case - they do the repair itself very quickly but the shipping back and forth will take a few days, and there may be a holdup if they see something else that needs to be repaired and they have to contact you about it.

Purple glare from the Camera?

Hi all.
Every time I go into the Camera, when I aim towards a dark object ( black clothes, dark area ) it goes purple, would anyone know why it does this?
I tried to upload a photo but it isn't letting me.
That's the common issue with the HTC One M7. I had it too, gave the phone to the service center and got it repaired under warranty. I think they changed the camera module, now my phone clicks pictures without the purple/pink colors.
Sent from my HTC One using Tapatalk
Mine isn't under warranty anymore. No way to fix it?
aussiesausage said:
Mine isn't under warranty anymore. No way to fix it?
Click to expand...
Click to collapse
You can send it anyway and will get a quote for the repair, - it will cost you
aussiesausage said:
Mine isn't under warranty anymore. No way to fix it?
Click to expand...
Click to collapse
Actually mine was out of warranty also. If you live in Sydney there's a store called fonebiz which my mate showed me to. Had the same issue purple tint in dark lighting so I took it to them and explained my problem. Didn't even have to show the receipt or anything just gave them my name address and picked up the phone the next day. Got a refurbished HTC which was pretty much brand new. You should definitely give them a shot, was the best service & they took it under warranty when it expired plus it was free! They have online repairs too so you can just send it away for fixing. If not look for a local store around that does it for a cheap price

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