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So I, like many others, had a defective Nexus 7 (creaking sound, a bit of a screen separation). I called staples, and asked for an exchange, which they were happy to provide. They sent up a guy this morning with a new Nexus 7 to replace my old one.
The new one has pretty much the exact same issue as the last one. I'm considering asking to exchange AGAIN, or possibly just living with the glass separation issue.
Do any of you know if Staples will exchange/replace more than once? Also, how many of you ordered from Staples and actually received a perfect device (no creaking / glass issue)?
Thanks.
Just try to exchange it at another staples or try this http://forum.xda-developers.com/showthread.php?p=28963551 if you are not afraid to open your Nexus
Sent from my Nexus 7 using xda premium
wiithepeng said:
Just try to exchange it at another staples or try this http://forum.xda-developers.com/showthread.php?p=28963551 if you are not afraid to open your Nexus
Sent from my Nexus 7 using xda premium
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Thing about Staples is that I ordered mine online, so I call online for the support. I already opened up both this one and my last one, still no real fix.
Don't know if I should chance another replacement either, I might risk lightbleed/dead pixels (which I don't have now). What to do...
I would have no qualms about exchanging the tablet as many times as it takes to get what I paid for. It's a reasonable expectation to get one free of flaws.
Why open a new device and try to fix something that should be handled by the manufacturer?
Sent from my EVO using Tapatalk 2
I ordered mine from Staples online. Nothing was wrong with it.
JohnSypin said:
I ordered mine from Staples online. Nothing was wrong with it.
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Could I trouble to ask where you live/what the temperatures are like? At Jersey here, the temps are ~95+. And I feel like that may have something to do with it.
If I were you, I'd just ask for a full refund. Wait until your local stores to stock and buy in person (after checking the quality).
Just got mine replaced at staples. You have 14 days with each product to return it. Either they'll ship a new one or you can return in store.
I went to the store and opened it there to test it.
Sent from my LG-P999 using xda app-developers app
MrJESUSatWork said:
Could I trouble to ask where you live/what the temperatures are like? At Jersey here, the temps are ~95+. And I feel like that may have something to do with it.
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I live in Pennsylvania its been around 85 to low 90s.
MrJESUSatWork said:
Could I trouble to ask where you live/what the temperatures are like? At Jersey here, the temps are ~95+. And I feel like that may have something to do with it.
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My tablet was delivered from staples yesterday in that heat wave we had here in NJ. I opened it right away and had no issues right out of the box. Everything is perfect.
I got mine from Staples.com as well and IMO, I have a near perfect tablet except for couple of things. For one, I didn't get the $25 credit. Slightly off topic but did all you (Staples customers) get the $25 credit? I'm weighing the pros and cons of returning it for this reason.
Are you talking about the Play Store credit? I thought that Google detects the google accounts logged in through all Nexus 7, and apply the $25 credit to the account. That way, they don't care where you got your N7 from.
Yes, the Play Store credit. I followed the directions explicitly to get the credit to no avail. I even did a factory rest and entered a different credit card still to avail.
janedoesmith said:
I got mine from Staples.com as well and IMO, I have a near perfect tablet except for couple of things. For one, I didn't get the $25 credit. Slightly off topic but did all you (Staples customers) get the $25 credit? I'm weighing the pros and cons of returning it for this reason.
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I didn't get the credit when setting it up and seen nothing about it when I finished setting it up but I did get it later in the play store when I went to buy a app it had something like add your credit card to Google wallet and get 25$ play credit. After I added the card it gave the option to use the credit.
I also tried it at the Play store checkout. It gave me that option to add a credit card and get the $25 credit. I added another different credit card but, again, no credit.
Sounds like a lot of people have had virtually perfect tablets from Staples, in the NJ/PA area. I just called again, they'll be picking up my tablet on Friday and sending a new one on Monday. if THAT one has issues... I may just take it to the local staples to refund or to open a box / find one that isn't broken.
Online staples orders can be returned via stores right?
I called the Staples in my area and they said I could return it to their store. Did you get the $25 Play Store Credit??
I work at staples in audobon, new jersey. I'd like to say that we will continue to replace your device until you receive one that is what you had ordered.
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
I guess I was lucky, I ordered from the Play Store and I got one in very good shape. The left side of the screen is ever so slightly raised, but it's so minor that it's not worth the trouble. It has no effect on my tablet, so I don't care.
Ordered from staples, got my credit.
Sent from my LG-P999 using xda app-developers app
http://www.change.org/petitions/goo...s-7-purchases-made-through-google-play-store#
I hope google finally does something about this
No I haven't seen it. I'm sure it will get a few more signatures by being posted here.
I just hope it has an effect on Google, though.
Seen this linked a few times on the shipping thread, signed.
Sent from my Transformer while the N7 is lost in the Play Store Black Hole.
16gb N7 UK ordered 3rd July.
ROFLCOPTER
Good luck with that petition.
Google isn't going to do anything.
Sent from my SAMSUNG-SGH-I727 using xda premium
ExploreMN said:
ROFLCOPTER
Good luck with that petition.
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BaconStep said:
Google isn't going to do anything.
Sent from my SAMSUNG-SGH-I727 using xda premium
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pretty much my thinking. I was reading about it in some article earlier though. I just wasn't sure how widespread it was
What a bunch of entitled crybabies
Silly petition.
If you don't want to pay for shipping, buy it from somewhere that doesn't charge shipping. Pre sale or not you had the choice to order via PS or not. If you do/did, there is a shipping charge...
Nothing new or out of the ordinary there.
Getting very tired of the consumerism use of change.org
I sign **** that save peoples lives
Sent from my Photon 4G via Tapatalk 2
Did the people who ordered through the play store have to pay sales tax?
Sent from my Nexus 7 using Tapatalk 2
SDO1000 said:
Did the people who ordered through the play store have to pay sales tax?
Sent from my Nexus 7 using Tapatalk 2
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...some did.
Sent from my LG-E739 using xda premium
Hang on. No one forced anyone to buy from Google and pay for the shipping. Why didn't those go somewhere else that offered free shipping. Absolute idiots.
Sent from my secret spaceship
I keep getting these stupid emails from Change.org for the most stupid things, and this petition is on that same level.
Sent from my G2x still on GB
I really hope a lot of these users weed themselves out of the forums. And I don't appreciate change.org emails about such petty things, just my personal opinion. I feel like if the company doesn't want to give you back the $14, and it's a big deal to you, then you need to accept it. Either realize it's not the end of the world, or never buy another google product. If you have to nag the shipping out of them or coerce them, you can't come back and talk about how you would be mad about the launch but since they volunteered the shipping they're back in your good favor, just because you want to justify using something you complained incessantly about.
Anthrsckmnd said:
What a bunch of entitled crybabies
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It's unfortunately the way most people are nowadays
Silly. Google didn't force anyone to buy it plus the unit price, tax and shipping were clearly itemized and the buyer agreed to it by finalizing the purchase. Petty waste of time.
Can I start a petition about people signing dumbass petitions?
From the Note to Nexus 7
haha!! i would think by now that most of us that pre-order, ie early adopters, should realize that some days we get screwed. its the risk you take as being part of the 'first' crowd. damn us and our first world problems
Meaple said:
Hang on. No one forced anyone to buy from Google and pay for the shipping. Why didn't those go somewhere else that offered free shipping. Absolute idiots.
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Well, no, they didn't force anyone to buy a Nexus 7 in the first place, but they did force many people to buy it from them.
Shortly after stores announced that they were going to start selling on Wednesday, Google began refusing to cancel orders. They told people that their unit was being prepared for shipment and it was too late to stop the package. Correct me if I'm wrong, but many of those people who tried to cancel and were denied because their Nexus was on the way didn't actually see their package shipped for another week. Meanwhile, they had to choose between picking up a unit off the shelf or waiting for a package that still had not been declared. Either way they were paying for shipping.
This is a pathetic way to express a legitimate grievance.
This is ridiculous, the shipping amount was clearly listed prior to check out, if you didn't want to pay shipping you should have gotten it somewhere else.
Well I was stupid and pre-ordered from Wal-Mart.com. My order status stated it would arrive today but that it hadn't shipped yet. I called their customer service and they said they had to cancel my order because my item has been discontinued from the distributor. Called gamestop and they said that not only are they out but they were told today they weren't getting anymore...anyone else heard this?
Sent from my Galaxy Nexus using Tapatalk 2
Definitely NOT discontinued. Supply issues certainly, but not discontinued.
Sent from my Nexus 7 using Tapatalk 2
Aye, not discontinued but waiting for Asus to make more
Sent from my Nexus 7 using xda app-developers app
Google were shocked by demand, they though it would be like the iPod touch where the cheapest model sold the most- they got the opposite.
Sounds like they're tired of answering questions at Gamestop.
Sent from my Transformer TF101 using xda premium
Discontinued? That kinda made me laugh. I wouldn't believe a word from anyone working at Walmart. Products like these just don't get discontinued in a month.
Sent from my Nexus 7 using Tapatalk 2
theorycrafting
dmsu said:
Aye, not discontinued but waiting for Asus to make more
Sent from my Nexus 7 using xda app-developers app
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I heard Asus is refusing to make anymore until those that have suggested it would have been better to have Samsung or Motorola make them instead, apologize..
In other news, it could be a national holiday in China, like it was during the long wait for the Notion Ink Adam, where employees agreed to continue working during New Years celebrations instead of going on their yearly vacation to see their families. Perhaps this time they see no benefit and refuse to skip theirs..
Second wave 8/30 or still waiting on the SD (street date) of 8/05?
NOTE: I called my Gamestop, they didn't have any, she offered to look in the computer to see which stores nearby had them in stock. Went to one and exchanged mine on the spot.
My Gamestop called me today to tell me my replacement came in.
I also ordered from Wallmart and checked on my order yesterday they said that it was ready to ship today. Than today I get a email and was told that they could not ship it yet. This was after they told me that they had them!
clockcycle said:
I heard Asus is refusing to make anymore until those that have suggested it would have been better to have Samsung or Motorola make them instead, apologize..
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Well I don't need to apologise as I said in the other thread stores could have had a faulty early batch but didn't say I agree with changing manufacturers
Anyway, others just have to wait and hope they come out okay
Sent from my Nexus 7 using xda app-developers app
Harry GT-S5830 said:
Google were shocked by demand, they though it would be like the iPod touch where the cheapest model sold the most- they got the opposite.
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Yeah, I think at the price point more people went straight for the 16GB. I know I did, I didn't even consider the 8GB.
Honestly though with either model and an OTG cable and a little root work, storage isn't really a limiting factor at all. People who really want an N7 and can find a 8GB now should scoop one up.
Tornadojoe said:
Yeah, I think at the price point more people went straight for the 16GB. I know I did, I didn't even consider the 8GB.
Honestly though with either model and an OTG cable and a little root work, storage isn't really a limiting factor at all. People who really want an N7 and can find a 8GB now should scoop one up.
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They make an 8GB one?
LOL :silly:
It's not discontinued as mentioned, probably just temporarily out of stock. In Sweden we seem to only get the 16GB version sometime during September. I would have been fine with the 8GB but it doesn't really matter to me either in price or storage.
They might have stopped to address the screen and creaking issues. That's just a guess though.
Sent from my Nexus 7 using XDA Premium HD app
I stopped by a GS the other day to see if they had any accessories for the n7, they didn't, but when i Asked them if they had any n7's the employee told me you had to have preordered one to get one and they wouldn't be getting more.
Doesn't mean Google isn't making more' just means GameStop won't be selling them.
Sent from my Nexus 7 using Tapatalk 2
clockcycle said:
I heard Asus is refusing to make anymore until those that have suggested it would have been better to have Samsung or Motorola make them instead, apologize..
.
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Hahahahahahahahaha good one. You get a thanks for that one buddy!
Google probly pissed at retail stores for selling them before street date ..
Or maybe they don't want to be in retail and decided to run a Play Store sweat shop with backed up orders that continue to build up
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Even if they halted distribution, there's no way it's being discontinued. I really doubt that any Walmart rep has his or her finger on the pulse, and the Gamestop guy only said that they were expecting shipments but now they're not.
It is possible that Google wants to put a hold on things until they reign in the build quality.
funkyboy1281 said:
Discontinued? That kinda made me laugh. I wouldn't believe a word from anyone working at Walmart. Products like these just don't get discontinued in a month.
Sent from my Nexus 7 using Tapatalk 2
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The HP Touchpad was discontinued barely a month after the product was released.
fatfingered said:
The HP Touchpad was discontinued barely a month after the product was released.
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Yeh, but that was a total flop and only started selling in the fire sales after it had been discontinued. This on the other hand was a massive success and sold-out everywhere,
As i am looking online for a 16 gb n7, i found a walmart that is says in stock online. The interesting part is that when i called the store, they said that they are not carrying that product. Should i still try to go pick it up or not. I am really confused right now.
lovenokia said:
As i am looking online for a 16 gb n7, i found a walmart that is says in stock online. The interesting part is that when i called the store, they said that they are not carrying that product. Should i still try to go pick it up or not. I am really confused right now.
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forget Wal-mart. Staples has them, Radio Shack has them and the Google Store has them now as well.
you should give them the item number, most csr's have no clue
Agreed, buy it anywhere else but wal-mart....plz
Sent from my LG-P999 using xda premium
My local staples didn't have any but the Walmart right next door had 3 16gb in the cage.
Forgot to mention that it was today that I got one.
Sent from my SAMSUNG-SGH-I777 using Tapatalk 2
You have to educate the CSR's of new items at Walmart. They told me today that they don't have nor do they plan on carrying it. Then they opened the stock cabinet and I pointed at it. They didn't have a display up.
I got mine last night at Walmart and there is one box only in the cage so I went to grab it right away and go home happy.
Sent from my Nexus 7 using Tapatalk 2
I just saw 6 nexus 7's at the Walmart near Portland, Oregon. They had zero on display but they were sitting in a glass case near other tablets.
mistarose said:
I just saw 6 nexus 7's at the Walmart near Portland, Oregon. They had zero on display but they were sitting in a glass case near other tablets.
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i got mine yesterday from WM.
I just bought mine from Walmart, they had 5 more boxes in Noblesville Indiana. I tryed buying them from staples but they ran out, and GameStop for some reason won't sell me theirs, said it was for preorder only. I'm really happy with mine right now, no flaws that I can tell.
Sent from my Nexus 7 using xda premium
staples, gamestop, office depot, but only wallmart, looks like i will just get from the play store.
I just got mine from walmart. I would rather not pay the shipping if I didn't have to, and no other stores had them in stock I called every brick and mortar within 50 miles. Birmingham, Alabama by the way.
Sent from my HTC One X using xda app-developers app
tehSecret said:
Agreed, buy it anywhere else but wal-mart....plz
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Funny thing about Wal-Mart, they will take back anything, no questions asked, within a year.
Funny story about the funny thing above, Okla. State Univ. recruited a bunch of European women to play on their women's soccer team a few years ago. They all went to Wal-Mart and bought everything that they needed to furnish an entire apartment. When the season and semester was over, the returned everything down to the last spatula, for cash, and flew home.
I hate Wal-Mart with a white-hot passion, but when you need something at 3am, being able to go buy it at the near by Super Center is... grudgingly... pretty cool.
Wal-Mart is about the easiest place ever to return stuff. I wouldn't hesitate at all to buying one from there.
Evo_Shift said:
Wal-Mart is about the easiest place ever to return stuff. I wouldn't hesitate at all to buying one from there.
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I don't mind Walmart either. Best return policy on the planet. Ghetto as **** though.
Perfect Nexus 7 Finally!!!!
I just bought mine from walmart When I went in they didn't have any out for sale but the website said they had them in stock so I asked the sales guy and he said they had them in the back. After buying one from google play and having severe light bleed it was nice to finally see what a perfect nexus 7 looks like. It looks great no light bleed, no dead pixels, no bad wifi and touch is responsive and colors don't look washed out, feels solid. I also got their 2 year protection for $20.00 it covers anything. So anyone with doubts about walmart might wanna give them a try.
---------- Post added at 08:08 PM ---------- Previous post was at 08:04 PM ----------
LOL I second the Ghetto as **** though.
Evo_Shift said:
Wal-Mart is about the easiest place ever to return stuff. I wouldn't hesitate at all to buying one from there.
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I agree, no questions ever asked and no hassle returns make Walmart a no brainer.
Sent from my Nexus 7 using XDA Premium HD app
NEEDED: Intel courtesy of someone who works for Wal-Mart.
The inventory information on the Wal-Mart.com that is accessible to the public runs two weeks behind. If you check today for Wal-Mart No.550756186 (the 16gb Nexus 7) it gives you store inventory as of 7/15/2012 (two weeks ago). Searching it for the dozen stores in/near 74105 (Tulsa, OK) shows that all 12 normally carry it, but are out of stock as of 7/15/2012. Well, no****, Sherlock. No Wal-Mart in America had any on 7/15, so this really just tells me that the stores should have it or get some soon. Based on reports in this thread that people are finding them in stock at their local Wal-Mart stores, I went to one here and called five others. None reported having any, but I'm not sure that they made much of an effort to search.
Surely someone who actually worked for Wal-Mart could access inventory info that's much closer to real time (like 24hrs or less). It sure would be nice if someone would tell us what to expect and which Wal-Mart's should have them.
For me, the cost of shipping is typically about the same as sales tax ($16 on the $200 model; $20 on the $250). All things considered, I'd prefer to buy from a local Wal-Mart, have the benefit of no questions asked one year returns and be able to buy a $20 covers nearly everything two year extended warranty. For me, this is preferable to $25 in Google Play credit.
Someone here woks for Wal-Mart, probably. C'mon, help a brother out.
Sent from my DROID RAZR using xda app-developers app
Checked Walmart.com yesterday and found a few Walmart in Omaha, NE that had some. I promptly went and picked one up because everywhere else is out of stock.
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lovenokia said:
As i am looking online for a 16 gb n7, i found a walmart that is says in stock online. The interesting part is that when i called the store, they said that they are not carrying that product. Should i still try to go pick it up or not. I am really confused right now.
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I just ordered mine on the Walmart.com site and it was ready within a few hours. When I went in to pick it up, they said they still had about 12 more in the back. So it seems there may be some truth behind the Walmart Availability. Although, it wasn't displayed in the electronics department yet. Good Luck!
Back in stock at best buy online and stores are getting shipments (two local stores to me have gotten two shipments of 5-10 each this week) - though they sold out within minutes..
But ordered from best buy and it still lists Netflix and on the order has Netflix listed as its own sku.
Hopefully it's still valid
Sent from my SGH-I747 using xda premium
there's already a Best Buy thread going on...
http://forum.xda-developers.com/showthread.php?t=2378636
and i bought mine from the store directly, no pre-orders on Tuesday. got the Netflix code on my receipt, and it worked.
mrhomiec said:
there's already a Best Buy thread going on...
http://forum.xda-developers.com/showthread.php?t=2378636
and i bought mine from the store directly, no pre-orders on Tuesday. got the Netflix code on my receipt, and it worked.
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Got my second one. Can't be this deal. 24 dollars on Netflix account is well worth it.
Sent from the TermiNOTEr 2!
I just got my 2nd one today from in store best buy and got another Netflix code.
Does anyone know if you can combine the codes for 6 months? It seems as though you would since the code says it applies credit to your account, so redeeming another code should just add more credit to the account.
Sent from my Nexus 4 using xda premium
Ordered an hr ago online and got the Netflix code 20 min ago..
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Looks like it's no longer in stock online, but several of the stores around me have it. Considering picking some up for gifts.... better decide quickly XD
rekh127 said:
Looks like it's no longer in stock online, but several of the stores around me have it. Considering picking some up for gifts.... better decide quickly XD
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Call first!!! Said same for me but I called and all were sold out.. They said it takes a few hr to update online..
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waiters said:
Call first!!! Said same for me but I called and all were sold out.. They said it takes a few hr to update online..
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Thanks for the heads up.
even going into the store, some employees didn't know it came in. the door person said they didn't have any. the TV section guy said they didn't have any. walked by an aisle and saw a display of them.
if you're close enough, waste the gas to drive and check yourself.