[Q] help !! only system sounds working - Captivate Q&A, Help & Troubleshooting
after sometime my captivate speaker wont let me play any music but all the ringtones are ringing and sound is working perfectly on the loud speaker .. but when i play music from a music player there is no sound .. i did flash the stock rom and still the same problem any help ??
front speaker dosent work either ??
If you think all your volume settings are correct, then answer the following questions:
Can you make phone calls normally?
Yes - front speaker is OK
No - front speaker problem
Is your phone ringing normally?
Yes - rear speaker OK
No - rear speaker problem
Do you have a problem with specific app only?
Yes - check app settings (any updates lately?)
No, multiple apps problem - check your volume settings again
Your description sounds like you are having a software problem with the same app on different ROMs.
Val D. said:
If you think all your volume settings are correct, then answer the following questions:
Can you make phone calls normally?
Yes - front speaker is OK
No - front speaker problem
Is your phone ringing normally?
Yes - rear speaker OK
No - rear speaker problem
Do you have a problem with specific app only?
Yes - check app settings (any updates lately?)
No, multiple apps problem - check your volume settings again
Your description sounds like you are having a software problem with the same app on different ROMs.
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Click to collapse
when reviving a call the phone rings with sound
when i go to setting and pick a ringtone it rings .. but when i play music from an app no sound is coming !and in call front speaker does not work but in loud speaker it works !
anymore help ?
anymore help ?
Did you try another music player?
If your front speaker is not working during a phone call, then it's broken. This issue though is not related with your app not playing music.
Val D. said:
Did you try another music player?
If your front speaker is not working during a phone call, then it's broken. This issue though is not related with your app not playing music.
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Click to collapse
speaker works during a phone call but when playing music is dosent work.
slytidar said:
and in call front speaker does not work but in loud speaker it works !
Click to expand...
Click to collapse
slytidar said:
speaker works during a phone call but when playing music is dosent work.
Click to expand...
Click to collapse
You are not getting more answers because you don't describe your problem well. You've been asked 3 times have you tried another music player... and your answer is? I have a feeling you are confused which speaker is "front" and which is "back". In 2 consecutive replies I got 2 completely opposite answers from you.
Front speaker is the tiny one with a little black mesh and it will never play any music. It's one and only purpose is to hear other party during a normal phone call. Rear speaker is the one under battery door. It's purpose is to play all system sounds (rings, notifications, etc), work as speakerphone during a phone call (only if speakerphone enabled) and play music when no headphones attached (if Media Volume is properly set, of course).
Val D. said:
You are not getting more answers because you don't describe your problem well. You've been asked 3 times have you tried another music player... and your answer is? I have a feeling you are confused which speaker is "front" and which is "back". In 2 consecutive replies I got 2 completely opposite answers from you.
Front speaker is the tiny one with a little black mesh and it will never play any music. It's one and only purpose is to hear other party during a normal phone call. Rear speaker is the one under battery door. It's purpose is to play all system sounds (rings, notifications, etc), work as speakerphone during a phone call (only if speakerphone enabled) and play music when no headphones attached (if Media Volume is properly set, of course).
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i know your confused
yes i did try other music players .. i have tried other stock roms . front speaker dosent work when i a phone call .. and the rear speaker works when incoming a call but when playing music it dosent work. if i go to settings and change a ringtone then the rear speaker works . and when in a phone call if i turn on the speaker it works .
hope this helps
OK, lets fight one issue at a time:
1. As I understand, your tiny front speaker never works. If it's correct, then it is broken - hardware issue, can't fix it with software updates/changes. Needs to be replaced.
2. Your back speaker plays ringtones and notifications, but not music in any player. Obviously, the speaker itself is OK, but something else prevents music to play on it. Could be two reasons:
a) software issue with the app(s) you are using or with media volume control settings (you said you checked this already)
b) since ringtones and notifications always play through rear speaker and never through headphones, your phone might think headphones are plugged in and this is why it never plays music through back speaker. I've seen similar issue with an iPhone. The cause was dirty headphone jack. Small resistance between ground and L/R contacts makes the phone think headphones are plugged in. This causes the same issue as yours - you hear the phone ringing, but you can't play music. If you hear the music normally through your headphones, than all you need to do is to clear very well the phone jack. If it doesn't help, than more "aggressive" cleaning is needed. If it was my phone I would dissemble it and clean the PCB thoroughly.
3. If nothing helps, than you need a new phone. There is no point to pay for diagnostic/repairs on a 3y old phone.
Val D. said:
OK, lets fight one issue at a time:
1. As I understand, your tiny front speaker never works. If it's correct, then it is broken - hardware issue, can't fix it with software updates/changes. Needs to be replaced.
2. Your back speaker plays ringtones and notifications, but not music in any player. Obviously, the speaker itself is OK, but something else prevents music to play on it. Could be two reasons:
a) software issue with the app(s) you are using or with media volume control settings (you said you checked this already)
b) since ringtones and notifications always play through rear speaker and never through headphones, your phone might think headphones are plugged in and this is why it never plays music through back speaker. I've seen similar issue with an iPhone. The cause was dirty headphone jack. Small resistance between ground and L/R contacts makes the phone think headphones are plugged in. This causes the same issue as yours - you hear the phone ringing, but you can't play music. If you hear the music normally through your headphones, than all you need to do is to clear very well the phone jack. If it doesn't help, than more "aggressive" cleaning is needed. If it was my phone I would dissemble it and clean the PCB thoroughly.
3. If nothing helps, than you need a new phone. There is no point to pay for diagnostic/repairs on a 3y old phone.
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Click to collapse
it was after i tried slimbean
i think your right maybe i will clean it will let you know
the tiny speaker worked but after slimbean it stopped and like spending 2 dyas on a stock rom everything worked great and again after slimbean its gone
SlimBean is not the cause of your problems. Like many other users here, I'm currently running SlimBean with no sound issues.
Tone sound on device is often working
slytidar said:
after sometime my captivate speaker wont let me play any music but all the ringtones are ringing and sound is working perfectly on the loud speaker .. but when i play music from a music player there is no sound .. i did flash the stock rom and still the same problem any help ??
front speaker dosent work either ??
Click to expand...
Click to collapse
I know this might sound off, and I could be wrong, but if all else fails read up on taking the phone apart and re-seat the ribbon for the rear speaker/vibration component and re-seat the connector for the headphone jack/ front speaker/ proximity sensor component.
Yes, it seems weird that the rear speaker seems to work for some things but not others but I had your exact problem after I dropped my phone. After re-seating the rear speaker ribbon my problem was fixed. I've been using it with no issues now almost a year after I did this.
The only reason I say to re-seat both is that I did push on the phone jack connector too so I suppose that could have fixed it, but I'm fairly certain that the rear speaker ribbon was my issue....What happens is the ribbon works itself out of its seat in an off center fashion so the ribbon ends up almost crooked as can be seen when you look at the printed lines used to ensure it has been inserted all the way.
rmntruexjr said:
I know this might sound off, and I could be wrong, but if all else fails read up on taking the phone apart and re-seat the ribbon for the rear speaker/vibration component and re-seat the connector for the headphone jack/ front speaker/ proximity sensor component.
Yes, it seems weird that the rear speaker seems to work for some things but not others but I had your exact problem after I dropped my phone. After re-seating the rear speaker ribbon my problem was fixed. I've been using it with no issues now almost a year after I did this.
The only reason I say to re-seat both is that I did push on the phone jack connector too so I suppose that could have fixed it, but I'm fairly certain that the rear speaker ribbon was my issue....What happens is the ribbon works itself out of its seat in an off center fashion so the ribbon ends up almost crooked as can be seen when you look at the printed lines used to ensure it has been inserted all the way.
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Click to collapse
i didnt try that but i had 3 captivates so i changed the whole motherboard to a new screen and sound works everything is fine. however when the screen of the caprtivate which had problem was inserted with a new mothrebord and now sound doesent work ? no idea why ?
Related
Why does my phone ring with headphones inserted?
If I receive a call while I have headphones connected through the USB connector the ringer sounds through the phone speaker as well as the headphones (Normal profile). On every other phone I've had, inserting headphones into a jack socket mutes the external speaker. Is this peculiar to the S730/Wings or the custom USB connector? Is there a fix or hack for it? I could put the phone on vibrate but then I wouldn't hear the ringtone through the headphones - or probably remember to switch back to Normal when finished!
madferret said: If I receive a call while I have headphones connected through the USB connector the ringer sounds through the phone speaker as well as the headphones (Normal profile). On every other phone I've had, inserting headphones into a jack socket mutes the external speaker. Is this peculiar to the S730/Wings or the custom USB connector? Is there a fix or hack for it? I could put the phone on vibrate but then I wouldn't hear the ringtone through the headphones - or probably remember to switch back to Normal when finished! Click to expand... Click to collapse thats odd, mine just rings thru the headphones, not the phone speaker.
sometimes the music comes out of the speakers eventhough the headphones are plugged in. this is very stupid when im in the bus or train.... it suddenly happens and cant be cured (need to restart) how can i avoid this?
A.Bagatov said: sometimes the music comes out of the speakers eventhough the headphones are plugged in. this is very stupid when im in the bus or train.... it suddenly happens and cant be cured (need to restart) how can i avoid this? Click to expand... Click to collapse The ExtUSB port is designed with a metal contact on the square side (on the "back" of the port) to detect the headphones. Make sure that the contact is made. This may or may not be the problem; but it's a good starting point.
I'm thinking not in my case because the ext speaker is muted for music but an incoming call will activate it? It sounds like something software related but I don't know where to look. I had a look at a friend's Kaiser yesterday and that does exactly the same thing (and I tried their HTC media controller in my Wings), so it doesn't look like it's exclusive to this model.
Yes. This was posted also by darksider: if im listening to music with any application through the earphones, it makes-that the sound is at once also playing through the phone speaker, and i have to restart
hey i have the same problem.... if i am listening to music using the headphone and i become a call, then the ringtone comes through the speakers and also the music that i am listening to. this is a big problem.. thanks
any solution??!?!
I suffered the same problem in the bus, and was very embarrassed because everybody looked at me and I didn't notice...
You have to report this problem to HTC (or reseller). More responses = better chance to find the solution in upgrade. But you HAVE TO DO IT!!!
Sap178 said: I suffered the same problem in the bus, and was very embarrassed because everybody looked at me and I didn't notice... Click to expand... Click to collapse EXACTLY the same thing happened to me!!!!! reporting to the reseller an htc doesnt do anything. the reseller is an idiot an not a professional HTC reseller.... hes gonna be like: WTF are u talking about dude?? and htc support is the biggest crap on the planet...
[Q] Speaker mystery
Hello everyone. A few days ago I started having a problem with my cappy, and I can't put my finger on the cause. My speaker stopped working. Partially. When I'm on the phone with someone, I can't hear anything from them. If I turn the loudspeaker on, I can hear them just fine. Phone rings and notifies me of smses but I can't hear anything else. I don't hear music or video playing on the phone or the alarm clock. In short, Working: In-call loud speaker, sms and calls. Not working: everything else - music, alarm clock, in-call sound. In summery, I can't decide if it's a software or a hardware problem. I'm running CM 10.1 M2 with devil 4.2. I should also note that I disassembled my phone to try and apply the "loosen the screw" fix on the speaker assembly with no luck, nothing changed.
I think both. Earpiece and speakers are different devices. Hardware - earpiece, software - speakerphone alarms, music etc. One simple idea: take a piece of something thin, like needle and clean 3.5mm port. I had almost-same issue 1 year ago. just dust formed wool and began shorting contacts inside port.
Yuna said: I think both. Earpiece and speakers are different devices. Hardware - earpiece, software - speakerphone alarms, music etc. One simple idea: take a piece of something thin, like needle and clean 3.5mm port. I had almost-same issue 1 year ago. just dust formed wool and began shorting contacts inside port. Click to expand... Click to collapse Thank you for the reply. Let me get this straight, you suggest I clean the 3.5mm port even though earphones work fine? (I haven't mentioned this but with earphones, everything works properly).
earphones = headphones = ear plugs? no, not this. > My speaker stopped working. Partially. When I'm on the phone with someone, I can't hear anything from them. If I turn the loudspeaker on, I can hear them just fine. Phone rings and notifies me of smses but I can't hear anything else. I don't hear music or video playing on the phone or the alarm clock. Your phone has 2 speakers - front, and back. As i understand, your front speaker (for usual calls) is malfunctioning. And if you turn SpeakerPhone in call, then you can hear oponent? Try to clear port, this wont hurt. But might fix issue. You don't need to disassemble phone, wooden match will do too for cleaning. Just nothing wet, and don't do rough movements inside port. It's a bit fragile.
gosha100 said: Hello everyone. A few days ago I started having a problem with my cappy, and I can't put my finger on the cause. My speaker stopped working. Partially. When I'm on the phone with someone, I can't hear anything from them. If I turn the loudspeaker on, I can hear them just fine. Phone rings and notifies me of smses but I can't hear anything else. I don't hear music or video playing on the phone or the alarm clock. In short, Working: In-call loud speaker, sms and calls. Not working: everything else - music, alarm clock, in-call sound. In summery, I can't decide if it's a software or a hardware problem. I'm running CM 10.1 M2 with devil 4.2. I should also note that I disassembled my phone to try and apply the "loosen the screw" fix on the speaker assembly with no luck, nothing changed. Click to expand... Click to collapse When it happened to me I had to re-seat the ribbon going from the speaker to the sim board. it is very sensitive and I had to do it twice before I got connection back....i just banged the phone around too much and the ribbon lost contact....After the ribbon is seated correctly then just don't tighten that screw too much as it will unseat the ribbon again.
So, gosha. Anything fixed?
I did as you suggested Yuna, I tried cleaning the 3.5mm port but I'm afraid it had no effect. Then I disassembled the phone again and as Rmntruexjr suggested, I tried re-seating the ribbon connecting the speaker module to the circuit board several times while the phone is turned on and I'm trying to play music throughout the ordeal. That didn't help either. As previously, ringers work and the loud speaker works but alarm clock, music and the front speaker for calls do not. Does anyone know if the music and alarm clock are being played by the front or back speaker? If they are played by the front speaker then the problem is obviously a malfunction in the front speaker and I should just get a new one. Otherwise, there is something weird going on and the back speaker only plays some of the sound and then I can't explain it.
music is played from back speaker. stupid q: did you checked volume levels?
Yuna said: music is played from back speaker. stupid q: did you checked volume levels? Click to expand... Click to collapse Yup. Just to make sure, we are talking about System Settings -> Sound -> Volumes? However, your question has just made me recheck all the settings and apparently the alarm clock does work! The current situation is music and front speaker in-call sound doesn't work, but back speaker in call sound works and so do all of the ringers, notifications and alarms.
So, if you play music - no go? Try volume buttons in-playing. There are 4 different volumes, and 1 hidden. Front speaker might be broken. Try stock rom, if not helping - service. And also in call try to adjust volume. Try kernel with/without voodoo sound. Install/uninstall voodoo sound.
Yuna said: So, if you play music - no go? Try volume buttons in-playing. There are 4 different volumes, and 1 hidden. Front speaker might be broken. Try stock rom, if not helping - service. And also in call try to adjust volume. Try kernel with/without voodoo sound. Install/uninstall voodoo sound. Click to expand... Click to collapse No go on the music, same with the volume buttons in call. As for the kernel, I don't think there is a voodoo and cmc version for the 4.2 Devil kernel (for whatever reason), I only found one version of it - set me straight if i'm wrong. I'll try rolling back and flashing CM 10.0, i'll see if it helps and report back. Servicing the phone here is probably out of the question since i897's don't exist in my country, only i9000's so if it comes down to hardware, i'll just order a new speaker module from ebay and install it myself.
But to order, you must be sure its speaker itself. Sounds like software issue now... Crazyness... Рус?
I'm actually surprised the ribbon trick didn't work. I know your issue sounds messed up, but what you describe is detail for detail what I was seeing. It made no sense what so ever to me how for instance no front speaker in call but still speaker phone worked, but then no music, yet alarm works....(i think the ribbon can lose contact on just the right side so you only get some things working). Sorry it didn't work for you, but it might be worth it to try again if you exhaust all other possibilities. If you do, keep the phone off while trying to seat the ribbon(and make sure the little black fastener is all the way open(up) when inserting the ribbon). Then to test without putting it all back together I used an elastic to hold the battery and tested that way........ If it really does turn out to be the front speaker/jack/sensor unit, I found one last month on ebay for around $2 for a cappy with a bad Jack and it was fairly easy to replace.
For what it's worth, mine stopped working the other day for no reason. Hit it, and now it works. Just something to try (not too hard of course, just a light tap on the hand )
x0ne215 said: For what it's worth, mine stopped working the other day for no reason. Hit it, and now it works. Just something to try (not too hard of course, just a light tap on the hand ) Click to expand... Click to collapse Same issue....That is how mine started...I dropped it one day then I went to play music and the sound would just cut out for no reason it seemed...I could shake or tap on the phone and it would come back on for a while, then nothing again....for me, it was the speaker ribbon.
Ahh that's kinda crappy (no pun intended). As soon as I hit mine, it worked the whole time the phone wasn't bricked . PS I keep getting outbid on these alltechwholesale auctions by the same guy -_-"
x0ne215 said: Ahh that's kinda crappy (no pun intended). As soon as I hit mine, it worked the whole time the phone wasn't bricked . PS I keep getting outbid on these alltechwholesale auctions by the same guy -_-" Click to expand... Click to collapse lol, it's not me I swear....:angel:
You suck lol, thought I'd have an easy fix one with just a bad speaker which I happen to have a working spare for! Damn lol. Anyway, OP, if you continue to have a speaker problem, did you try swapping it out for a spare one?
Yuna said: But to order, you must be sure its speaker itself. Sounds like software issue now... Crazyness... Рус? Click to expand... Click to collapse So, I rolled back to CM 10.0 and no change, which means that it's probably a hardware issue, albeit, a very weird one. And no, Israel. rmntruexjr said: I'm actually surprised the ribbon trick didn't work. I know your issue sounds messed up, but what you describe is detail for detail what I was seeing. It made no sense what so ever to me how for instance no front speaker in call but still speaker phone worked, but then no music, yet alarm works....(i think the ribbon can lose contact on just the right side so you only get some things working). Sorry it didn't work for you, but it might be worth it to try again if you exhaust all other possibilities. If you do, keep the phone off while trying to seat the ribbon(and make sure the little black fastener is all the way open(up) when inserting the ribbon). Then to test without putting it all back together I used an elastic to hold the battery and tested that way........ If it really does turn out to be the front speaker/jack/sensor unit, I found one last month on ebay for around $2 for a cappy with a bad Jack and it was fairly easy to replace. Click to expand... Click to collapse I didn't realize earlier that you had the EXACT same problem so I'll give it another go. It's a good idea with the rubber band, I had to hold the battery throughout the ordeal last time. Even if I order one of these units on ebay now, it'll take about a month to arrive. x0ne215 said: You suck lol, thought I'd have an easy fix one with just a bad speaker which I happen to have a working spare for! Damn lol. Anyway, OP, if you continue to have a speaker problem, did you try swapping it out for a spare one? Click to expand... Click to collapse I'm afraid I tried everything I could which relates to the common Cappy speaker malfunction, that's not it i'm afraid. I spent 10 days in the desert prior to this malfunction so it's very possible sand caused something (there is sand inside the phone ) or I may have dropped it or something. I didn't want to mention this earlier so I don't throw you guys off straight into a hardware issue.
Well imo hardware is usually an easy fix, so long as it's not the main board (at that point it'd make more sense to just buy a new phone). Open the phone up (don't be scared, there's a tear-down guide on this section w/ pictures), take a can of compressed air, and lightly go over all of the parts inside the phone. Take care not to knock anything out of place. You may also want to re-connect all of the ribbon cables, just in case one came loose (very VERY high possibility). If you need any extra help you can pm me here or shoot me an email (I work in IT and do hardware repairs all the time ).
Speaker Crackle/Rattle
Has anyone observed speaker crackling above mid-volume? My top speaker has a buzzier character that gets more noticeable as you play louder and bassier/fuller sounds. I'm not sure if it's crackling or something rattling inside the case. The lower speaker sounds clear and normal.
I have this as well.
janedoe5000 said: I have this as well. Click to expand... Click to collapse Same
Mine doesn't
I made a short recording to show what I mean. The sample is from plugging in my magnetic cable a couple of times. The charging sound is particularly annoying to hear crackling. I may have to send my unit back to Clove for warranty service. Bummer.
I have the same issue, and yes, it is the charging sound that is the most annoying, it sounds exactly the same as yours, is if something is loose inside and vibrates. Until now I was willing to live with it since apart from that I love this device... until yesterday evening that is, when I realized that also the gyroscope calibration is way off (when trying to play Doodle Jump) and there doesn't seem to be a way to do a system-level calibration of that thing anymore. There used to be in older Xperia models in the service menu. Now I'm thinking of sending it back, which I really would rather not, having already configured everything to my liking...
Microphone doesn't work
Hey folks, I had the problem with the stock ROM and now I have the similar problem with jackeagels 5.5.1 (SM-G800F). My microphone works sometimes and sometimes doesn't. People I want to call can't hear me. Eventually after a few calls they do. This is a state I don't want to stay in so does one has any idea what the problem could be? A while ago I pulled some dust out of the mic hole (with a needle) but that doesn't seem to be the problem here
Mines always been dust in the hole. Get compressed air can and blast it. Very annoying.
Hey Guys! I have a similar problem but only when I use the internal mic, the problem does not occur when I use my headset. Sometimes, the people I'm calling say that they can hear me very quietly. Mostly, they say that they hear a constant noise or sound like a "bom bom bom" which is in the background. I can't hear this sound myself and as I said it does not occur when the headset is plugged in. Any help is appreciated! Regards, Jens
What phone model? What OS? The main mic is at the bottom, near USB port. Recording a voice note without earphone, of course, works? The mic hole is dirt or blocked somehow?
lfom said: What phone model? What OS? The main mic is at the bottom, near USB port. Recording a voice note without earphone, of course, works? The mic hole is dirt or blocked somehow? Click to expand... Click to collapse Thanks for your reply. It is a G800F with CyanogenMod 13. I tested the issue after my initial post with the voice recorder in detail. So the sound is a kind of buzzing like in the early days of mobile phones when you put your phone near a radio and you get an incoming call. When I record with the voice recorder, then I hear the buzzing. It is stronger when I say something and quiter when I record silence. Then I also made the same test with my headset, and, unfortunately the buzzing also occured. The intensity was bit lower I think but the sound was there. Unfortunately, I never tested it with the stock rom. Could this problem be related to a software problem? I'm not sure if I backup my CM and install a stock rom for testing... Thx!
Yeah, the best way to mak sure it's not software is backup and going back to stock. If it still doesn't work then you have a hardware issue almost certainly...
Having issues with speaker only in phone calls after replacing screen.
I broke the screen completely 2 months ago. It was working fine before that. The phone was disconnected from the battery for nearly the entire 2 months. I put the screen on today and it worked like a charm. Well , sort of. During calls , whether that is phone calls or skype calls or w/e , it acts weird. My problem is they can hear me fine but I can't hear them without speaker enabled or headphones/headset. It's almost as if it thinks it has headphones (with no mic) plugged in. It plays music fine on all loudness levels, the dial pad tones and the ringtone all work fine. It only has issues during calls. So far I've tried disassembling and reassembling the phone , in case it wasn't sitting on the contacts right. Then I tried inserting headphones and a headset mid call and removing it to make it snap out of it , still no change. I tried clearing the phone app data (that was before I knew it happens on skype as well). Lastly I did the system update that was available for it. Any ideas are greatly appreciated.
The earpiece speaker that you hold to your face is separate from the speakerphone/audio/ringer/notifications speaker. It sounds like your earpiece speaker or associated wiring has become disconnected or damaged.
Spott07 said: The earpiece speaker that you hold to your face is separate from the speakerphone/audio/ringer/notifications speaker. It sounds like your earpiece speaker or associated wiring has become disconnected or damaged. Click to expand... Click to collapse I didn't know the earpiece was separate. Turns out , because I thought it was all 1 thing , I didn't notice it was glued on the old screen and didn't remove it. Thank you.