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Hello people,
I rarely see a burnt in (like old crt screens) image on the bottom of the screen.
For example when I change the volume, the softkey labels of the today screen are still visible, along with a white line. Most times it is normal so I don't worry very much but I'm wondering if someone else has the same issue.
I've tried many versions of hardspl (because they seem to be connected with some screen issues) but the problem still exists.
Hi i have the exact same issue, i put a post up a month ago not had any response on it. I have a MDA compact IV, not updated any ROM or HARDSPL yet. I was tempted to update to see if the problem could be rectified.
Have you update to a cooked rom? I might send mine back to have it fixed if its a screen issue.
Mine only holds the "burnt in image" along the right of the screen from top right corner to bottom right corner around 3cm in.
Also i have noticed the "Burnt in image" seems to get stronger when the device heats up. If i use GPS or 3G, this seems to affect the screen.
My background is black which makes it really noticable, i think if i stick with the orginal t-mobile white background it's probably not that noticable.
mmm
Perhaps the units you bought where like demo units. Those units that are displayed all day long turned for people to look at them. I have read in another forum that perhaps that distortion is caused by extreme temperatures, cold or heat.
well i'm still trying to figure out what is causing it, as I notice it only once in maybe a week. Maybe temperature is the most probable cause. For me I notice the defect only in gray background (e.g. when changing volume or launching opera).
My unit was from the first batch from expansys (origin htc asia)
It's possible your handsets have screens which are somehow susceptible to heat damage from inside the phone. This would be no fault of your own, but a manufacturing defect.
I'd suggest returning the phone to the retailer, HTC or the operator depending on your situation.
However, if you're using the phone in extreme conditions, ie low temperatures, you may very well find the LCD slow to refresh or have some level of image retention.
Let us know the outcome
i also have a ripple effect when pressing, but its more apparent with black. its also a first gen model, so i think ima make a phone call to htc. maybe a can get a new device.
for the burn in, try this:
1. Go to power settings, deselect automatic backlight management.
2. Pull up backlight level to maximum.
3. Reselect automatic.
You should be ok!
If not, faulty device!
tnyynt said:
for the burn in, try this:
1. Go to power settings, deselect automatic backlight management.
2. Pull up backlight level to maximum.
3. Reselect automatic.
You should be ok!
If not, faulty device!
Click to expand...
Click to collapse
Ok I will try this although I can't see how the backlight can affect the screen. In order to repair it with warranty I would have to send it to expansys uk (because it is not a European device) and I bet it would take long
Have you tried removing the battery for a while - some lcd screens can get the memory effect, and cutting power for long enough normally cures it.
My phone actually holds the previous menu under the current menu.
Example i'm on the home screen, goto messages and send a text using the qwerty keyboard. Back to the home screen, i can see a very faint image of the qwerty keyboard under the Programs hotkey.
When the PIN lock comes on the bottom right is "MENU", i can see a faint "programs" letters icon underneath it.
I will try and leave the battery out for a few hours, if not a call to t-mobile!
ok, i have the same "problem". even after a soft-reset the words CommManager
and Programs are still slightly visible in the boot screen.
but: as mentioned above, turning the device off for a couple of minutes cures
this, and the screen is dark as hell again!
really seems to be some kind of memory effect!
regards,
markus
Left the battery out for a few hours, made no difference. I guess is not a software problem.
will be giving t-mobile a call tomorrow!
:-(
I guess every htc device must have a flaw...
when it does it again I will try to take a photo of it and post it here
Hi same problem here.... See my post below..
http://forum.xda-developers.com/showthread.php?t=417629
I thought it was due to Spb Shell but no, now i'm happy i'm not alone..
But what solution for this??
I'm not worried about the burn in looks.. My worry is whether this behavior of the screen will progressively damge the screen???
I have been using the Diamond at full backlight.. Last few days i've put it down to minimum, but the problem persists!!!
ok, I think it happens when it overheats.
So that is why it is caused when charging.
wtf?
No its not due to overheating, coz LCD screen are supposed to tolerate temperatures upto 80degree C... Dont know if its related to electro magnetic radiation, may be looks like it's more after i use the network...
Hi another mate has this problem Andrew...
http://forum.xda-developers.com/showthread.php?p=2684406&posted=1#post2684406
Hi,
i sent my phone back to T-Mobile hoping they will fix this issue with the screen. Just received the phone and it looks like they have done nothing On the job sheet all it says is "Software updated"? The problem is still there!
I dont think there is a fix as such, it looks like this is the cause
http://www.practical-home-theater-guide.com/image-sticking.html
I'll try if i can get a completely white background and leave the screen on for a while at the brighest setting, if this will erase the screen issue?
the problem appears more often now on my device....
It does not have to do with heat afterall.
Why would the image "stick" when the phone is off? I mean that many times I see the symptoms right after I switch the phone on.
Do we have any screen experts in the forum?
viperone88 said:
Hi,
i sent my phone back to T-Mobile hoping they will fix this issue with the screen. Just received the phone and it looks like they have done nothing On the job sheet all it says is "Software updated"? The problem is still there!
I dont think there is a fix as such, it looks like this is the cause
http://www.practical-home-theater-guide.com/image-sticking.html
I'll try if i can get a completely white background and leave the screen on for a while at the brighest setting, if this will erase the screen issue?
Click to expand...
Click to collapse
After calling up T-Mobile and made a complaint saying nothing had been done by the repair centre, they gave up and agreed to give me a handset replacement. Received the handset today, looks like a refurbed one? Anyway my problem is now fixed. Left the phone on a while and it got pretty hot, no ghosting on the screen
The restore was a pain, Wifi didn;t work, the HSDPA didn;t work. But after a few hours messing around it's all up and running so far.
Hi i'm new to this site and this's my first post.
I'm sorry for my poor english but i don't speak it very well.
So,
i have a problem with the Home button (under the screen on the upper left of the central pad), which, when i put my finger on it turn is light not to the common light but shows a strange orange light. What's is it? Is it a malfunction?
Thanks a Lot
Is really a curious thing
I know
I know but it's really so.
The home button has the roof in orange color.
But according to you is necessary to send the diamond to warranty service??
Please reply
The strange thing is that the button and also all device work fine. very fine
well, it's kind of a strange situation lol.
did you buy it from orange ?
NNo i buy it from newprice.it i'm from italy.
I have seen that the back-illumination of buttons(home call and end-call buttons) under screen is too low.
Is this the cause of m problem?
How can increase back-illumination of buttons under screen.
post a youtube video so we can see exactly what are you talking about
hi guys i am one of the people who had water damage but the problem of my phone is different:
when the water entered in the phone i noticed the red stripe under the charger flap and the water behind the camera...
so i disassembled the back cover and i put into the rice for 2 days...now i have only one strange problem :the power button sometimes work and sometimes not and the up button work as volume+ and power button...the down button work properly :/
there risk of oxidation? what i should do?
P.S. i opened this topic because i didn t see other people with my same problem
Theres a few threads on water damage. Service centre job or use apps instead of hard keys.
...Sent from Zed
some programs to do this?
i brought my phone to a private center and they told to leave it as it is...i dont know what to do
ex19961996 said:
some programs to do this?
i brought my phone to a private center and they told to leave it as it is...i dont know what to do
Click to expand...
Click to collapse
TBH, I think the fact you need to be asking on here shows you don't have the technical aptitude for disassembling things so you might just have to live with the fact you've screwed your Phone unfortunately. Your initial problem is quite common but I've never seen it recommended to take the back off before putting it in rice.
There's definitely apps that can replace your power button features, as for volumes maybe there's a widget, just browse the Play Store.
XperienceD said:
TBH, I think the fact you need to be asking on here shows you don't have the technical aptitude for disassembling things so you might just have to live with the fact you've screwed your Phone unfortunately. Your initial problem is quite common but I've never seen it recommended to take the back off before putting it in rice.
There's definitely apps that can replace your power button features, as for volumes maybe there's a widget, just browse the Play Store.
Click to expand...
Click to collapse
i opened it because i was really scared about oxidation and i wanted to remove most of water quickly...anyway thank you for the support
ex19961996 said:
some programs to do this?
i brought my phone to a private center and they told to leave it as it is...i dont know what to do
Click to expand...
Click to collapse
Lock screen for locking your screen and experience pro for waking it up. No more using power button.
Sent from my C6603
joejoe23 said:
Lock screen for locking your screen and experience pro for waking it up. No more using power button.
Sent from my C6603
Click to expand...
Click to collapse
i think that "smart screen off" is better
I currently have a stock HTC One in Canada on the Telus network.
The last few weeks i noticed the LED light growing dim. About a week ago the phone rebooted itself only to say it had an issue and that it was not shutdown correctly.. and asked if i wanted to report the problem to HTC.
The phone the froze with the Screen on but a black background.
After 15 minutes i powered off the phone.
At this point the phone would not power back on.. when i plugged the power in to the phone from the wall the phone would not indicate that it was charging via LED.
I tried booting no response.. no vibrating,.. just slight flashing lights on the Home/back buttons
I ended up booting up the phone by shining a bright light into the light sensor while holding Power and DOWN volume..
Phone has been working fine ever since, however still no LED.
I did a factory reset and still no LED.
Has anyone see anything like this?
I want to root and install Google Edition Android however if the hardware is faulty i dont want to risk voiding the warranty and being stuck with a faulty phone.
xJuicex said:
I currently have a stock HTC One in Canada on the Telus network.
The last few weeks i noticed the LED light growing dim. About a week ago the phone rebooted itself only to say it had an issue and that it was not shutdown correctly.. and asked if i wanted to report the problem to HTC.
The phone the froze with the Screen on but a black background.
After 15 minutes i powered off the phone.
At this point the phone would not power back on.. when i plugged the power in to the phone from the wall the phone would not indicate that it was charging via LED.
I tried booting no response.. no vibrating,.. just slight flashing lights on the Home/back buttons
I ended up booting up the phone by shining a bright light into the light sensor while holding Power and DOWN volume..
Phone has been working fine ever since, however still no LED.
I did a factory reset and still no LED.
Has anyone see anything like this?
I want to root and install Google Edition Android however if the hardware is faulty i dont want to risk voiding the warranty and being stuck with a faulty phone.
Click to expand...
Click to collapse
This has happened to me too. Just one day noticed no led light anymore. Strange thing to break down on a phone! Have you had any joy in getting a fix?
chaz81 said:
This has happened to me too. Just one day noticed no led light anymore. Strange thing to break down on a phone! Have you had any joy in getting a fix?
Click to expand...
Click to collapse
Unfortunately I have not been successful getting the LED back.. I am debating sending the phone in for Warranty work... or just sucking it up and rooting/flashing custom roms.
My main concern is that there may be a bigger hardware issue going on internally.
I'm really just trying to get a feel of how common this issue is..
xJuicex said:
Unfortunately I have not been successful getting the LED back.. I am debating sending the phone in for Warranty work... or just sucking it up and rooting/flashing custom roms.
My main concern is that there may be a bigger hardware issue going on internally.
I'm really just trying to get a feel of how common this issue is..
Click to expand...
Click to collapse
Try this: in dialer type *#*#3424#*#* (3424 = DIAG), that will bring up HTC internal diagnostic, there's a "LED Test", select and run it to see if it's a hardware defect or not (you will get Orange and Green LED tests).
nkk71 said:
Try this: in dialer type *#*#3424#*#* (3424 = DIAG), that will bring up HTC internal diagnostic, there's a "LED Test", select and run it to see if it's a hardware defect or not (you will get Orange and Green LED tests).
Click to expand...
Click to collapse
Thanks for the info.. Just tried it the LED test .
To my surprise the Green and Orange lights actually show up but I have to hold it to my eye and block out any external light to see anything.. kind of defeats the purpose of an LED notification light..
I guess the light works its just extremely DIM.
Any way of controlling the LED light brightness?
xJuicex said:
Thanks for the info.. Just tried it the LED test .
To my surprise the Green and Orange lights actually show up but I have to hold it to my eye and block out any external light to see anything.. kind of defeats the purpose of an LED notification light..
I guess the light works its just extremely DIM.
Any way of controlling the LED light brightness?
Click to expand...
Click to collapse
Don't know, but I just ran the same test in a very well lit environment and the Green and Orange LED are quite bright... I don't have to "go look for them" they pop out nicely.
Are you using a cover of any kind? Or maybe the LED has somehow shifted it's position and is being partially covered by the speaker grill? Hate to say it, but sounds like a hardware issue. Sorry
Hope someone else has other ideas.
nkk71 said:
Don't know, but I just ran the same test in a very well lit environment and the Green and Orange LED are quite bright... I don't have to "go look for them" they pop out nicely.
Are you using a cover of any kind? Or maybe the LED has somehow shifted it's position and is being partially covered by the speaker grill? Hate to say it, but sounds like a hardware issue. Sorry
Hope someone else has other ideas.
Click to expand...
Click to collapse
Not using any case that would cover the LED.. that being said even with the Case off.. the LED is still very dim.
xJuicex said:
Not using any case that would cover the LED.. that being said even with the Case off.. the LED is still very dim.
Click to expand...
Click to collapse
I ran the diagnostics tool. Mine didn't work guess it's going back
nkk71 said:
Try this: in dialer type *#*#3424#*#* (3424 = DIAG), that will bring up HTC internal diagnostic, there's a "LED Test", select and run it to see if it's a hardware defect or not (you will get Orange and Green LED tests).
Click to expand...
Click to collapse
Hmm tried and then the screen just refesh by no diagnostic screen at all..
Not sure is my custom ROM affecting it.
Using ARHD 20.1
turtleism said:
Hmm tried and then the screen just refesh by no diagnostic screen at all..
Not sure is my custom ROM affecting it.
Using ARHD 20.1
Click to expand...
Click to collapse
Shouldn't affect it. I've been using ARHD 9 through 13.3 and works with all of them.
Sent from my HTC One using xda app-developers app
I've ran the LED test, and all of them work. But they dont light up for notifications, and i have it enabled in the settings.
te5ter said:
I've ran the LED test, and all of them work. But they dont light up for notifications, and i have it enabled in the settings.
Click to expand...
Click to collapse
I have the same problem. Did factory reset two times. Red when charging, green when full but no flashing green for notification. I enabled it in settings.
Have you manage to find a solution for the problem?
Thanks.
bachje said:
I have the same problem. Did factory reset two times. Red when charging, green when full but no flashing green for notification. I enabled it in settings.
Have you manage to find a solution for the problem?
Thanks.
Click to expand...
Click to collapse
I am having the same issue! The light works, but it doesn't blink for notifications!!
nuggstein said:
I am having the same issue! The light works, but it doesn't blink for notifications!!
Click to expand...
Click to collapse
I also have the same problem: when it is charging and when it is fully charged the light works OK but doesn't flash for notifications. But it worked OK some time ago. Actually, when I think about it, it seems that the problem started after I had updated to the current firmware: Android version 4.3, HTC Sense version 5.5, software number 3.62.401.1
It must be issue with firmware/software because LED test works fine.
There's another thread similar to this one and someone there figured out the solution - you do a factory reset but, when the phone reboots, you do not restore everything using your Google account. Go through the setup as normal (without restoring) and once that is complete then you can add your Google account details.
It means you have to download and set up your apps again, but it is worth it to get the LED working.
HI I had a similar problem I cleaned out the hole with a needle and all is well, pin came out dirty (the one on the grill dirt was blocking led )
I have the Z3 compact and recently found when receiving calls my screen stays blank and does not display anything, notifcation led flashes and vibrates, as I cannot see who is calling I find I am having to press the power button to cut them off to see who it is in the notification bar to call back.
Any help would be great as been through settings, restarted, sim out, etc and still no change!?!
Info
Emma10 said:
I have the Z3 compact and recently found when receiving calls my screen stays blank and does not display anything, notifcation led flashes and vibrates, as I cannot see who is calling I find I am having to press the power button to cut them off to see who it is in the notification bar to call back.
Any help would be great as been through settings, restarted, sim out, etc and still no change!?!
Click to expand...
Click to collapse
First check if you didn't install any 3rd party app that handle calls and ...
then If everything stock So this is software bug...
Repair Firmware by PC companion can Solve this problem
:good:
Same thing happened to me. I had stopped notifications from calls. When I allowed it again it was back to normal.
Sent from my D5803 using XDA Free mobile app
Whatsinthebox said:
Same thing happened to me. I had stopped notifications from calls. When I allowed it again it was back to normal.
Sent from my D5803 using XDA Free mobile app
Click to expand...
Click to collapse
I have the same issue now, where/how did you enable the notifications from calls? I didn't disable anything...
Fixing Call Display
Had the same problem - goto Settings/Personalization/Manage Notifications
Select the "All" tab
Scroll down and turn on the InCallUI thingy that has the phone icon next to it
Done
Might be a little bit late, but maybe for others
worked pretty well on my Samsung S4.
download the app "proximity fix" from the playstore and run it.
Job done.
Hope that helps you or anyone who stumbles upon this!
Emma10 said:
I have the Z3 compact and recently found when receiving calls my screen stays blank and does not display anything, notifcation led flashes and vibrates, as I cannot see who is calling I find I am having to press the power button to cut them off to see who it is in the notification bar to call back.
Any help would be great as been through settings, restarted, sim out, etc and still no change!?!
Click to expand...
Click to collapse
My Z3 compact got black screen when calling and I tried all the above solutions with booting and repair of software. But the problem was due to loose screen. The glue did not hold the screen any longer. After regluing the screen, the problem was fixed:good:
I know why this happened - the display has started to peel off from top left corner - alignment of proximity sensor is messed during calls. The glue must have melted due to the phone heating up and the display must have lifted up a little.
To check if I'm right...press the screen ( top left - with your nail maybe) while making the call and the display will stay on. Please thank me of useful
Bluebuffalo said:
My Z3 compact got black screen when calling and I tried all the above solutions with booting and repair of software. But the problem was due to loose screen. The glue did not hold the screen any longer. After regluing the screen, the problem was fixed:good:
Click to expand...
Click to collapse
im having this same exact problem right now and the same exact phone. My phone is also peeling off from the left corner and Im thinking maybe that's why it's causing these problems.
how did you re-glue back the screen.
---------- Post added at 06:52 AM ---------- Previous post was at 06:48 AM ----------
abhijeet11 said:
I know why this happened - the display has started to peel off from top left corner - alignment of proximity sensor is messed during calls. The glue must have melted due to the phone heating up and the display must have lifted up a little.
To check if I'm right...press the screen ( top left - with your nail maybe) while making the call and the display will stay on. Please thank me of useful
Click to expand...
Click to collapse
honestly shame on sony. Such a big company that the ****ing glue is peeling off. Not even a chinese phone will do that. It's causing problems with my proximity sensor and even when i press the screen it still wont work and it only works rarely.
very frustrating problem.
My phone goes black after I dial a call. Ran tests and all sensors are not working. What do I do now?