[Q] razr i stock 4.1.2 random crashes, logfiles needed - RAZR i Q&A, Help & Troubleshooting

good day fellow razr i owners,
my razor i (91.2.26001.XT890.Retail.en.EU) is behaving very strangely since it got it back from support with a new mainboard. Sometimes it just freezes or crashes, and when I reset it, it's often bootlooping around the flashing M-Symbol with a little clicking sound everytime it starts over. I can get it to boot up if I keep resetting it, shutting it down, starting it again aso. I can get into fastboot and even then it's not certain that it boots up afterwards. I managed to get into recovery mode with a process log that started to overlap the lines of text. Sadly I can't manage to get that again for further troubleshooting.
The easiest thing would be to send it in, but I've already done that only to get it back with the comment "couldn't reproduce the problem, upgraded the firmware".
Since then I try to reproduce the crashes so that I can proof the defect even to a service team that starts it up, sees it works, shuts it down, flashing it and sending it back...
Crashes and/or Freezes can appear when I'm handling it or not. When I'm browsing with Chrome, using the camera, use Google Now, play Simpsons Springfield...
Sometimes background processes stop to react spamming me with messages like "the process com.google.process.gapps isn't answering" -> OK (translated from german)
Since these problems started after a motherboard change after a brick (downgrading from 4.1.2 to 4.0.4) I'm thinking it's a hardware problem.
I tried to create a logfile with adb shell dmesg > log but only got "klogctl: Operation not permitted"
It seems to start more reliable when not used for a while after a crash (cache clearing?) and it seems to crash more often when plugged in
factory reset seems to work for a while but after 2 days at most it keeps crashing/freezing again
I would love a fix for the phone, but I don't think there is much I can do when it's really a hardware problem so next best thing would be a way to get a error log, that I can send the support with my device as proof that there is a problem and all that obviously without voiding the warranty...
Thanks in advance for any help
Freeks

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[Q] Foce close error all installed apps not showing 2nd time...

Hi,
I have a rooted GT-i9000m (bell Galaxy S Vibrant). I used the one click lag fix to root my phone and it works fine.
A few days ago out of no where all the apps started auto closing as soon as i opened them and then both the menu and back touch buttons lit up and the screen went black. I held the power down till it rebooted only to get and error with com.android.calendar even tho I never use the app. When it finish's booting none of my installed apps are showing.
The first time it happened with com.android.app and I did a full wipe and factory reset and just reinstalled everything.
Ideally I don't want to system reset to factory settings again and lose all my files and notes that i copied back on to the phone 2days ago...
Please note I have tried clearing the data for the calendar app in settings -> apps and i cleared the calendar back up. My problem is that none of my installed apps are showing...
(Update) I also cant reinstall or update apps due to a Installation error - Insufficient storage. But there's room on both SD cards. I also set 850mb for apps when i did the one click lag fix and i don't have 850mb of apps installed.
(Update 2) I did a factory reset again this time i didn't format the internal and external SD cards. (It works like new again) Thus I got to keep all my personal files and ring tones ect. The only thing that was deleted that I didn't back up is my Notes. This leads me to my new question whats best for backing up apps on a rooted SGS (bell Vibrant)?
If anyone has answers they would be much appreciated.
i had the same problem
install rom manager from the market place
there is a option in there "Fix Permissions" just run that and it will fix it up for you
only takes 1-2min to run
Tried what you said but i cant install anything... I get Installation Error - Insufficient storage available.
I now understand the cause of the problem. I change my battery once and some times twice a day. At first I would wait for the long shut down (untill the screen goes totaly black) and then take off the back and swap out the battery. At least 3 times the phone would boot up and ask me for the network unlock code (I bought the unlock code directly from bell for 75$). I found this rather annoying so i tried just taking the battery out wile it was on (idle) and it appeared to work flawlessly at least 20-30 times before the phone would start to do an endless force close loop cycle. This kept forcing me to do a factory reset on the phone. I can only assume the one click lag fix and my disregard for the need of the shutdown before removing the battery must be all the cause of my problems.
I will try and see if my phone is more stable with out the one click lag fix.
nope that is not the cause of the problem
but it sounds like you are another victim of the lag fixes that is killing your internal SD card.
not the fault of the lag fix, it just make the problem apear sooner than later
I have been having a similar issue and I'm using Voodoo lagfix. I think it's because I took the battery out before it had completely shut down.
read this
http://forum.xda-developers.com/showthread.php?t=793404
Well the phone bit the dust today. I opened up google maps to look up an address and it crashed with the usual error. So i rebooted the phone and now it stays stuck at the boot logo. (the glowing S with both touch keys staying lit) So i did the recovery thing again but this time I had to do the Vol-up + home + power in order to get the phone working some what. IDK but it wont let me log into my google account to sync my contacts. My APN settings are correct and working and I even tried off my Wifi at home. I'll just hope its a google problem and not my phone acting up. Thanks for the pointer to the bad internal SD. That may be the problem kinda hard to prove it to Samy thoe...
I get force close errors after about 4-7 days of use. Now its gotten worse. A few days ago I was looking up an address and my phone crashed and rebooted it self. It then hug at the S boot logo for 20mins. I got to my friends apartment building to find my phone still stuck at this boot logo. I couldn't remember his apartment number or buzzer code... Normally i just check my contacts list and buzz the code. I was standing out side in the Canadian fall cold wind trying to get this phone to work... OMG i almost just smashed it on the spot. Anyways I remembered about something i had read on this forum about the recovery mode ( i had used it to root ) so i tried that out got the little menu and tried every option before having to do the dreaded factory reset. Well nothing work with the exception of the factory reset it got my phone working in about 5mins... LOL
Anyways I thought I might try upgrading the firmware when I got home. What a mistake... I cant control my phones MP3 player via my bluetooth car stereo any longer. Tried everything even a factory reset and formatting the internal and external SD's. I tried running it with out rooting it again and with out the lag fix in hopes that I wouldn't get a force close error. Wouldn't you know it about 5 hours after the factory reset un-rooted just after i finish coping over all my music. I get a force close error! So I tried again and this time the phone ran for about 30hours before it started giving me force close errors about the email now...
Sigh I've tried just about everything in my power to make this phone work. So I assumed it must be the phone... I called Samsung up to get a RMA going... Wouldn't you know it they tell me that I have to call my carrier to get it RMA/repaired. I try to explain that I bought the phone with out a contract and bought the unlock code from Bell so I could use it on Fido. They tell me to call Fido... ROFL Fido wouldn't even give me their APN settings when i got this phone so knew they would be of no help. They don't even have one android phone in their line up i tell the sammy rep. So they tell me I should go back to the Bell store I bought it from to get it repaired/RMA'ed.
I doubt Bell will be of much help but here's hoping.
Do you think my phone is broken, bad flash, buggy memory, ect and needs to be RMA'ed?
Update...
I got my phone back from repairs 2 weeks ago. They flat out replaced the phone for a new one. This was a huge headache for me because the new one wasn't unlocked. Took Bell 2 hours to get the new one unlocked wile my wife waited out side double parked downtown! (I thought it would be a quick pick up and I would be out) The blue-tooth works flawlessly again!!
Much to my dismay the replacement phone has started acting up much like my first one did. It gets several force close errors a day and has gotten to the point where it no longer can send or receive text messages (using Handcent). The stock Music Player app also force closes at random with more frequently. It looks like I got another Lemon. This time around I did NOT root, lag-fix, or flash firmware. I will be sending it for repairs as soon as I can afford to buy another phone to use wile this one is off at repairs. My back up phone is a 3~ year old Iphone3g that my son has made his... (cracked screen, vol rockers dont work, power button is jammed in, the LCD screen it self is bleeding on the top edge)
The Vibrant never let me down other than as a phone. As a divx player or using all-share it rocks! I use these features A LOT to play my 720p divx movies on any TV or the projector in the bedroom .
with that being said I might keep the phone just as a portable movie player to bring from place to place and put my sim in something more stable.

Ridiculously easy to corrupt settings - Normal?

I was just getting over the initial buyers remorse phase for my galaxy (or in my case, flashers remorse, even though I run stock JPY and it's fine, I have this urge to re-exchange it for a SLOWER stock Vodaphone Australia 2.2 version that's probably more buggy, but at least truly stock), when I drained my battery to 1% to test battery life, and shut it off manually.
On the walk back to the recharger in my room I accidentally turned it back on, and I immediately tried to turn it back off again, without letting it go past the 'GT-19000' logo in fear of the battery draining. It just restarted again and I decided to let it boot this time. Mistake. It then started to randomly vibrate and shut off apps (mainly, my live background, shake them all) left right and center then went straight back into default first-boot menu, like the very day I received the phone, or after a hard reset. The funny thing was, instead of having default values selected, it had the ones I had already put in. I thought it would be fine after that. Wrong.
I tried rebooting it again to see if it fixed itself, and it does the same with the forced closes. I uninstall my background and re-install it, and save some settings. When it boots it restores the live background back to it's stock settings (the live wallpaper I chose is still there, but the settings for it are not).
At this point I'm scratching my head so I uninstall all apps. This time on boot it doesn't throw up "force close" errors, but instead force-closes a single app or service for me on boot, with the one buzz, then three quick buzzes. Sigh... I have to factory reset my phone. One thing that particularly annoyed me was the fact I moved all my apps (AngryBirds ) to my external SD card, yet miraculously, after the reset my phone doesn't seem to think it's there anymore! Another thing I'm pondering is that if I didn't reset my phone like this, would this still have occurred?
Runs perfectly fine after the factory reset, with no errors or anything on boot as of yet. I have been compulsively rebooting it ever since just to find out, LOL!
Is this a 'normal' sort of thing to happen on the SGS, or is just through shear coincidence the combination of me restarting the phone in it's booting phase + the low battery life screwed up some boot settings while the phone was writing to it, or is it some hardware error? I can see this as particularly annoying if it were to happen every month or so. Coming from an old brick phone with something like 8000 messages on it, it'd be inconvenient to say the least to start deleting everything periodically... I guess I can use apps to back-up data when this occurs, but some apps don't even work after it's been erroring out on me. *Pulls hair out*
TL;DR:
Reset my phone while it was booting (still on the GT-I9000 screen) on a low (1%) battery and it broke my phone settings. Forced closes unknown app/service on boot with no 3rd party apps installed, but still boots to home. Force closes 3rd party apps frequently if they're installed. Factory Reset/Wipe. Problem Solved. Annoyed. RAGE.
next time something like this happens use adb logcat to figure out what is actually going wrong
exclamationmark said:
...
On the walk back to the recharger in my room I accidentally turned it back on, and I immediately tried to turn it back off again, without letting it go past the 'GT-19000' logo in fear of the battery draining. It just restarted again and I decided to let it boot this time. Mistake. It then started to randomly vibrate and shut off apps (mainly, my live background, shake them all) ...
Click to expand...
Click to collapse
you are not alone . after draining battery , starting it accidently up (drained) in middle of booting , killed it for me, well not killed but wouldnt boot for me and I had to the the factory reset. oh and since the nice bzz ... bzz bzz bzz I hear more often I would like to ( here was I ignored crying about it http://forum.xda-developers.com/showthread.php?t=937938 )
Yeah I'll definitely boot up logcat if it happens again. I'm just hoping this isn't a regular occurrence . As long as I don't do anything stupid like this again, I'm thinking it should be fine.
The third time this happens, it's going back to the service center, so it's got two chances left! Another thing I failed to mention was that it was chewing up like 200mb~ ram with level 1+2 ram cleared, without loading back into the homescreen, before the factory reset. Probably the stupid forced close app/service leaking >.>
Pagot, if that were me and continual factory resets were the only way to fix it (or didn't fix it) I'd flash it back to stock (or just remove root) and return it to the service center if that's an option. Sounds like something got corrupted or didn't get flashed properly. Either way I'd let THEM waste their time sorting it out because no amount of flashing is going to solve a hardware issue if it turns out to be one.
exclamationmark:
(had stock, so just root removing) but I know how our service centers work (and I would have to bring it even to our carrier) they wouldnt even talk to me if I didnt do the factory reset and the first thing they would do "reflash and factory reset"
right now I am not playing on the phone so much anymore. no lust or time so no idae if my apps are still fcing so often . And I installed speedmod and made a backup so I can revert back if something happens. So will see.
Wanted to just write about the battery down +(or) not full boot = corruption

StkAppService - com.android.stk restart loop?

Hello people, first post
I have this little problem that's been bothering me with my new O2X.
When restarting my phone, the SIM Toolkit service, StkAppService - com.android.stk, pops up in service manager, and seem to be running fine. After a while though, the service seem to get stuck on "restarting".
Haven't quite been able to lock down when/why. Seems to be connected to extended periods in sleep, or playing games, but this could be just random.
When shutting down the service manually, everything seems to be just fine, and it won't come back until I for some reason restart the phone again, then it it'll be back to working fine, and after a while stuck on "restarting" again.
Is this something I should care about at all? Just seems to me that having something stuck in a restart loop (could just take a really long time, not 100% sure it's actually looping yet) would drain my battery.
So, to the point. Could this be a fault of the phone itself (making it a warranty case), a bug with Android 2.2 (wait for 2.3) or an issue with my service proivider (in witch case I'll contact them)?.
Been unable to find the answer on my own, and this is my first Android-phone, so I consult you, the wizards.
Update:
Checked with a friend of mine who bought the O2X at the same time as me, and he also has StkAppService stuck on 'restarting'.
And the phone glitched out and refused to fall asleep by itself today. Restart fixed it though, haven't happened again.
Another Problem with STK
My problem with STK is another one:
I have two SIM-Cards installed in a dual-SIM-Card adapter. So with stock ROM switching between both cards via STK works fine.
Now I tried several CM7-based ROMs, but with all ROMs I receive the following error massage when switching to the other SIM (translated from German to English):
We are sorry! The process com.android.phone has been unexpectedly terminated. Pleas try again later.
After that, I can enter the PIN-code of my SIM and it is activated. I´m not able to switch back, when I tap on the app-icon it switches back to home-screen.
Any solution for that? (sorry for my bad English...)
Hi,
two years alter, I am facing the same issue, and XDA developers apparently are not working on including proper STKs with custon 4+ Android Roms.
It's a pity
Chawki

[Q] Failure to start external modem?

Hi everyone,
I have encountered a really annoying issue with my HTC One. It is a completely new replacement unit, and ever since I started using it I've had problems with the reception. In the beginning it only lost reception for a short while, and then regained it. Now however, the loss of reception is almost always followed by an immediate reboot, and after this reboot the phone often will not allow me to enter any pin at all. It will just show a "no reception" symbol in the status bar and subsequently reboot again after a minute or so. This boot loop continues until the phone actually allows me to input the pin again, after this the phone will work fine for awhile until this looping business starts anew.
I've actually tried a whole lot of different roms and radio versions in order to try to solve this issue, but to no avail. I've also used an RUU to reset my phones firmware from the very beginning, but the problem still remains. I've also tried to swap sim cards, no luck with that either.
I've tried to check the logs after these reboots, and the only things that seem to have anything to do with this are the lines: "failure to start external modem" and "MDM common shutdown".
Am I out of luck here? Is there anything I can do in order to try to fix this myself?
I'm afraid that if I hand it in for repairs the shop won't actually experience anything wrong with it, since this happens so randomly, and just send it back to me with a service fee.
Help is much appreciated!
Anyone? I've made a logcat log of the error tagged-messages that occurs right before a restart:
i.imgur.com/z5srdT3.jpg (I'm not allowed to post image-links since i don't have enough posts)
Bump.

(Problem) S5 G900A keeps restarting

Hi guys. This issue just started happening a couple of days ago, it started when I was playing games (phone wasn't hot) then it turned off by itself. My battery was still at 80% so I turned it back on, after it started saying "starting apps" it turned off again and the phone is now constantly rebooting. It doesn't seem to be bricked at all as it sometimes boots to the menu but when i start tapping on an app it shuts off and does the constantly rebooting issue again. It could be a hardware issue which means I'm gonna need to send my phone to the service center for a repair but one thing that makes me think there could be a way of fixing this without paying a technician is, when i boot to download mode, it doesn't do its constant reboot issue. I was even able to flash a firmware via Odin but when the phone started to boot after firmware installation, It did the spontaneously rebooting in the middle of the boot process again. If any of you guys have any idea on how to fix this or if there's even a way to, Please help me. Thanks! Cheers!
junnelle said:
Hi guys. This issue just started happening a couple of days ago, it started when I was playing games (phone wasn't hot) then it turned off by itself. My battery was still at 80% so I turned it back on, after it started saying "starting apps" it turned off again and the phone is now constantly rebooting. It doesn't seem to be bricked at all as it sometimes boots to the menu but when i start tapping on an app it shuts off and does the constantly rebooting issue again. It could be a hardware issue which means I'm gonna need to send my phone to the service center for a repair but one thing that makes me think there could be a way of fixing this without paying a technician is, when i boot to download mode, it doesn't do its constant reboot issue. I was even able to flash a firmware via Odin but when the phone started to boot after firmware installation, It did the spontaneously rebooting in the middle of the boot process again. If any of you guys have any idea on how to fix this or if there's even a way to, Please help me. Thanks! Cheers!
Click to expand...
Click to collapse
Try flashing the experimental firmware from the rooting guide, and if that doesn't work then it is most likely a hardware issue, and I have a strong suspicion that it is.
If you have an external SD card, remove it and see if problems persist. Honestly that sounds like a firmware scrambled.

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