So I need to unlock my One for a trip to Europe next month. I called Sprint, we started the process and they told me that the One is already unlocked and that only the iPhone is locked. Is this true? From what I have read this doesn't seem to be the case. I have a GiffGaf SIM I tried to put in my phone and it says SIMLock enabled and doesn't allow me to do anything with the SIM. Thank you.
EDIT: 8/2/13 Here is the step by step guide to disable SIMLock. http://forum.xda-developers.com/showthread.php?p=44143251#post44143251
Thanks guys!
Page 33 of the Get Started guide for the HTC One is what you are looking for.
misfit0313 said:
Page 33 of the Get Started guide for the HTC One is what you are looking for.
Click to expand...
Click to collapse
That is the number I called and talked to a representative and then a supervisor.
SephirothWGP said:
So I need to unlock my One for a trip to Europe next month. I called Sprint, we started the process and they told me that the One is already unlocked and that only the iPhone is locked. Is this true? From what I have read this doesn't seem to be the case. I have a GiffGaf SIM I tried to put in my phone and it says SIMLock enabled and doesn't allow me to do anything with the SIM. Thank you.
Click to expand...
Click to collapse
Don't bother trying the sim is unlocked but the phones work out of a frequency that none of the carriers will pick up. If you're so interested in having an unlocked phone why you even with Sprint?
Sent from my HTC One using xda app-developers app
Because one vacation two week vacation isn't a valid reason to switch carriers. I have my old TP2, its not a big deal. I just figured it would be nice to use my new phone while on vacation... So you are saying the only frequency that the One supports is the frequency for LTE and not that of any GSM carriers?
SephirothWGP said:
So I need to unlock my One for a trip to Europe next month. I called Sprint, we started the process and they told me that the One is already unlocked and that only the iPhone is locked. Is this true? From what I have read this doesn't seem to be the case. I have a GiffGaf SIM I tried to put in my phone and it says SIMLock enabled and doesn't allow me to do anything with the SIM. Thank you.
Click to expand...
Click to collapse
I went through about 6 different reps before I got a supervisor who knows anything you have to talk to international tech and then then submit a claim for you which is then reviewed by another department who then contacts you with a yes or no. It will automatically be a no if your phone hasn't been active for 90 days. They gave me that BS even with me being a rep and getting my phone given to me by HTC free of cost. So its not like I paid a subsidized price or anything but yes long process
Sent from my HTCONE
adrianr514 said:
I went through about 6 different reps before I got a supervisor who knows anything you have to talk to international tech and then then submit a claim for you which is then reviewed by another department who then contacts you with a yes or no. It will automatically be a no if your phone hasn't been active for 90 days. They gave me that BS even with me being a rep and getting my phone given to me by HTC free of cost. So its not like I paid a subsidized price or anything but yes long process
Sent from my HTCONE
Click to expand...
Click to collapse
Thank you for your response. So did you ultimately get it approved, or am I wasting my time until it has been 90 days? Which by the way is the stupid rule I have ever heard. I have been a long time Sprint customer why should it matter how long I have owned my phone?
SephirothWGP said:
Thank you for your response. So did you ultimately get it approved, or am I wasting my time until it has been 90 days? Which by the way is the stupid rule I have ever heard. I have been a long time Sprint customer why should it matter how long I have owned my phone?
Click to expand...
Click to collapse
Haven't gotten a response
Sent from my HTCONE
Good luck to both of you on getting your CDMA radios to pick up anything internationally.
Sent from my HTC One using xda app-developers app
shook187 said:
Good luck to both of you on getting your CDMA radios to pick up anything internationally.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
It is a CDMA/GSM phone it will work internationally, that is not the issue. The question at hand is if the SIM can be unlocked so I can use another carrier and not pay Sprints outrageous international fees. Dual CDMA/GSM phones are nothing new. I have my old Touch Pro2 from years ago if this doesn't work, which is also a CDMA phone. Unless you have something helpful to add feel free to overlook my thread.
WTF? Is Sprint now locking all GSM phones? That policy used to apply only to iPhones. In the past, all other Sprint GSM-capable equipment was shipped unlocked.
I actually think it it would be reasonable for them to ship everything locked as long as they let established subscribers in good standing remove the lock upon request. Having to wait 90 days from the phone being activated does seem ridiculous. I don't see what they gain by doing this besides aggravating their customers.
In a semi related matter... Note that I believe the Sprint HTC One only supports one UMTS frequency (2100). That could be a problem in some countries as far as data service is concerned.
The 90 day rule is only for new customers, not a new phone. If you are a long time customer, it will be no problem. Just call the international department and they can take care of it.
Sent from my LG-LS970 using xda premium
humanbean said:
The 90 day rule is only for new customers, not a new phone. If you are a long time customer, it will be no problem. Just call the international department and they can take care of it.
Sent from my LG-LS970 using xda premium
Click to expand...
Click to collapse
Thanks for the reply. I hope what you say is true. That would be a reasonable policy to follow.
Props as I already got mine unlocked with this info on day one. Sprint basically said they are not requiring an international roaming plan with this phone and that the 90 day thing for new people is to prevent them from buying their phones and selling for profit internationally.
Sprint is the only non carrier branded hardware version of the hardware available in the US as well.
Sent from my HTCONE using xda premium
shook187 said:
Don't bother trying the sim is unlocked but the phones work out of a frequency that none of the carriers will pick up. If you're so interested in having an unlocked phone why you even with Sprint?
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Because it should work in Europe. They he different frequency that the US.
Sent from my HTCONE using xda app-developers app
bender_123 said:
Props as I already got mine unlocked with this info on day one. Sprint basically said they are not requiring an international roaming plan with this phone and that the 90 day thing for new people is to prevent them from buying their phones and selling for profit internationally.
Sprint is the only non carrier branded hardware version of the hardware available in the US as well.
Sent from my HTCONE using xda premium
Click to expand...
Click to collapse
Well, in that case, two thumbs up for Sprint for: quickly providing the unlock code :good: and for not branding the device :good:.
BTW, which department at Sprint gave you the unlock code?
I am on a sero plan, so my concierge. I am sure just about any other knowledgable rep can do this. So there's the rub...find that person. Lol.
Sent from my HTCONE using xda premium
Sign into your sprint account online,mime it's showing my pin and punk unlock code. Don't know if that will be enough but maybe
Sent from my HTCONE using Tapatalk 2
I finally got through the process enough that I am now pending approval since my device isn't 90 days old. Non of the reps I talked to knew anything, they said the iPhone was the only phone that needed to be unlocked, that my phone was already unlocked, that it wasn't possible to use an international SIM. Be persistent insist that you are correct and that your phone does indeed require an unlock. Now hopefully it comes back with no problems from the approval process, I will be raising hell if they deny my device since it is new. That is the most absurd thing I have ever heard in my life. Good luck!
HTC ONE is a World Phone
the HTC ONE supports all GSM frequencies making it a world phone capable of using local SIM in other countries. Thanks.
Related
I've tried goldcard with 3 different SD cards, tried it multiple tiimes even with the instructions from the downgrade bootloader walkthrough thread. Keep getting error 130.
I'm not impressed with the Incredible S so far, not so great signal reception... I sold my Desire for this? should have waited, everything else about it had me sold, but going from vanilla GB (villanROM) on my desire leaves much to be wanted.
I bought it earlier today... i'm considering walking into Bell and returning it for an Atrix.
I've heard that the bell version is tough to crack, but if you want my advice I wouldn't go for an attic, everone I have spoken to has been dissapointed with it. What other choices do you have?
Sent from my HTC Incredible S using Tapatalk
Well i'm not sure if they will give full refund next day :S but the guy I bought it from said they do 14 days in store credit for sure.
Bell doesn't really have anything else that interests me, Galaxy S vibrant (meh) and Desire Z 4G (no thanks)
Telus uses the same bands/towers in Canada (that's who my provider is I just unlocked the IS) and they have the Nexus S which I was going to go for at first but no shops have it in stock.
I really should have just sat on my Desire for a while longer. I also have a Motorola Milestone...
I have both the Atrix and the Incredible S. I had similar reception issues on Telus and Bell's HSPA network. So far no issues on Rogers (in Red Deer, AB). I love my Atrix. I got an incredible S for the camera. So for I'm impressed with the incredible S but I did just get it last night.
Jay_Bee said:
Well i'm not sure if they will give full refund next day :S but the guy I bought it from said they do 14 days in store credit for sure.
Bell doesn't really have anything else that interests me, Galaxy S vibrant (meh) and Desire Z 4G (no thanks)
Telus uses the same bands/towers in Canada (that's who my provider is I just unlocked the IS) and they have the Nexus S which I was going to go for at first but no shops have it in stock.
I really should have just sat on my Desire for a while longer. I also have a Motorola Milestone...
Click to expand...
Click to collapse
You should be able to get a refund if the you have the phone for less than 14 days AND the talk time on it is less than 30 minutes.
Cheers
gmarcoux said:
I have both the Atrix and the Incredible S. I had similar reception issues on Telus and Bell's HSPA network. So far no issues on Rogers (in Red Deer, AB). I love my Atrix. I got an incredible S for the camera. So for I'm impressed with the incredible S but I did just get it last night.
Click to expand...
Click to collapse
Everyone I ask says the Atrix just isn't what they expected, it looks awesome on paper spec wise, but MotoBlur takes all the fun out of it.
My friend with a Nexus S says it seems very slow compared to his. The IncS has pretty much the same cpu and ram as the Nexus S so I think the advantages of dual core phones are yet to come and see no real world performance benefit as of yet.
I'm giving it some more time, and pretty much just playing with the IncS over wi-fi and testing it out and not using any talk time.
I've unlocked and rooted/updated my Moto Milestone in prep to sell it. I'll give myself a few more days to decide, but with no RUU/OTA working on it i'm left wondering what will be it's future.
Should have kept my Desire until there was more Dev support for either, but I did check through the forums here, I knew it wasn't rooted yet but thought I could get GB on it out of the box.
Spoke to a Bell employee, he told me that they are testing GB for IS atm but couldn't tell me the release date.
If it is just the Android version that's bothering you, I would wait it out.
Sent from my HTC Incredible S using XDA Premium App
Once you unlock the IS, you can't return it coz it voids the warranty.
But I'm using it on Fido, and I'm having no reception problems at all.
So when bell finally releases the GB update there will be an RUU for us to use for those of us who don't get an OTA right?
Sightr said:
So when bell finally releases the GB update there will be an RUU for us to use for those of us who don't get an OTA right?
Click to expand...
Click to collapse
I don't really understand why some are saying that sim card unlocked phones won't get OTA. Sim unlocking is not same as rooting the phone, unless the OTA update also checks what carrier you are using lol..
Please correct me if I am wrong.
kattara said:
Once you unlock the IS, you can't return it coz it voids the warranty.
But I'm using it on Fido, and I'm having no reception problems at all.
Click to expand...
Click to collapse
Bell will give you the sim unlock code for 50$ no mention of any voiding of warranty... I bought my unlock from gsmunlock.net, it's the same thing as what the provider would have gave me.
Jay_Bee said:
Bell will give you the sim unlock code for 50$ no mention of any voiding of warranty... I bought my unlock from gsmunlock.net, it's the same thing as what the provider would have gave me.
Click to expand...
Click to collapse
What?? Really? They told me at the store that if I unlocked it, it would void the warranty. But yeah, I bought mine online for way cheaper...
kattara said:
What?? Really? They told me at the store that if I unlocked it, it would void the warranty. But yeah, I bought mine online for way cheaper...
Click to expand...
Click to collapse
Providers have access to the unlock codes, sorry it was actually Telus I contacted about a sim unlock before selling my Desire on the weekend, HTCs are easily unlockable... i'm sure Bell is the same.
I'm sure it was just an uninformed sales rep, or was just trying to prevent you from going to another provider or them losing the cash they would have made off it lol.
You can unlock here for $25
http://www.htcimeiunlock.com/
I'm positive that unlocking your SIM does not void your HTC warranty whatsoever since it does not alter the phone's software or hardware in any way other then "unlocking" it.
Perhaps it'll void your right to return/exchange the product, but in which case I doubt the store rep will even bother to check if the phone you are returning is unlocked or not...
I used cellunlock.net Google the site name + coupon and you can find a code for 50% off
I unlocked 2 android phones for under 20$ haha, had the code for the HTC in about an hour, the Motor took 24 hours.
Jay_Bee said:
I used cellunlock.net Google the site name + coupon and you can find a code for 50% off
I unlocked 2 android phones for under 20$ haha, had the code for the HTC in about an hour, the Motor took 24 hours.
Click to expand...
Click to collapse
Sweet! Will bookmark it for my next phone lol
Jay_Bee said:
I used cellunlock.net Google the site name + coupon and you can find a code for 50% off
I unlocked 2 android phones for under 20$ haha, had the code for the HTC in about an hour, the Motor took 24 hours.
Click to expand...
Click to collapse
Yep! That's what I used, with the 50% off coupon. It came to like $10.
Well, I'm glad to know unlocking it "shouldn't" void the warranty, then. I was pretty upset that a $500 phone wouldn't have any warranty on it.
kattara said:
Yep! That's what I used, with the 50% off coupon. It came to like $10.
Well, I'm glad to know unlocking it "shouldn't" void the warranty, then. I was pretty upset that a $500 phone wouldn't have any warranty on it.
Click to expand...
Click to collapse
Well if you want to be sure I'd call HTC directly instead of asking those carrier store monkeys
bebolf said:
Well if you want to be sure I'd call HTC directly instead of asking those carrier store monkeys
Click to expand...
Click to collapse
Yeah, that's an idea, huh? lol But either way, I've already unlocked my device. I couldn't return it anyways since I've used it over the 14-day return policy.
bebolf said:
I don't really understand why some are saying that sim card unlocked phones won't get OTA. Sim unlocking is not same as rooting the phone, unless the OTA update also checks what carrier you are using lol..
Please correct me if I am wrong.
Click to expand...
Click to collapse
I had contacted HTC a few weeks ago asking about this. Here's what they said:
With OTA software upgrades, it's a bit iffy. In some circumstances, update sofware is provided to local stores, who should be able to update the phone for you (policies on this differ from carrier to carrier, where some may be okay with updating an unlocked phone, and others won't).
Sometimes, a downloadable version can be found on our website for the phone in question:
http://www.htc.com/ca/support/incredibles-bell/downloads/
Each device has a specific address that it checks for its updates. Theoretically, the unlocking process shouldn't change that. Your device should still continue to recieve updates, however, it really depends on Bell's update policy when it comes to phones no longer on their network.
Click to expand...
Click to collapse
So my question stands... if Bell decides to be dicks about it (wouldn't put it past them ) and they don't push the OTA to our phones, will we be able to find an RUU somewhere that should work? (possibly on that link in the quote?)
Before one buys a used atrix hd off the bay, how does he make sure the imei had not been blacklisted by at&t? Especially if he lives overseas and has no way of trying out an at&t sim for a few weeks before he visits the US?
I understand atrix hd is also offered on contract. So what is stopping from someone taking it on the contract for cheap and buy a code from ebay and unlock the phone. Missed payments could make at&t blacklist the phone right?
I guess one way to avoid buying a stolen phone is to insist on the box with the sale, but how does one protect oneself about the above possibility?
AT&T employee here. Phones being blacklisted due to missed payments is usually only a CDMA thing, and AT&T just blacklist if reported stolen. Blacklisting is becoming more and more of an issue, so it is something to keep in mind when buying used from individuals. I would recommend getting them to provide you with the IMEI then call AT&T customer service 1-800-331-0500 to check it to see if it's clear.
Sent from my MB886 using xda premium
AzraelsVoice said:
AT&T employee here. Phones being blacklisted due to missed payments is usually only a CDMA thing, and AT&T just blacklist if reported stolen. Blacklisting is becoming more and more of an issue, so it is something to keep in mind when buying used from individuals. I would recommend getting them to provide you with the IMEI then call AT&T customer service 1-800-331-0500 to check it to see if it's clear.
Sent from my MB886 using xda premium
Click to expand...
Click to collapse
Thanks. I just called them. They told me that they do not keep a list like that! I'll send you a PM about it.
Blue Bell said:
Thanks. I just called them. They told me that they do not keep a list like that! I'll send you a PM about it.
Click to expand...
Click to collapse
Try and buy from a good seller also. Look for "good imei" or something like that. As long as it is listed as good, eBay will protect you investment, aka refund you if you get the shaft lol
Sent from my MB886 using Tapatalk 2
SirHoover2010 said:
Try and buy from a good seller also. Look for "good imei" or something like that. As long as it is listed as good, eBay will protect you investment, aka refund you if you get the shaft lol
Sent from my MB886 using Tapatalk 2
Click to expand...
Click to collapse
Exactly. Ebay is all for protecting buyers, and unfortunately not sellers.
Sent from my MB886 using xda premium
If you want a good site with good imei then try swappa. Com I have purchased several android phones there and never had a problem, and the site checks the imei for u before u purchase the phone.
Sent from my SGH-T999 using xda app-developers app
Didn't know Swappa did that. Good piece of information.
Sent from my MB886 using xda premium
AzraelsVoice said:
Didn't know Swappa did that. Good piece of information.
Sent from my MB886 using xda premium
Click to expand...
Click to collapse
they just implimented a beta service today
Check out Swappa's new ESN Check (Beta) service. Validate with carriers to ensure ESN is clean for activation. swappa.com/esn
34 minutes ago from Swappa.
glad to help,i just bought an s3 like new for 390.
Correct me if I'm wrong, but ESN checking would only work for CDMA phones right?
Sent from my MB886 using xda premium
AzraelsVoice said:
Correct me if I'm wrong, but ESN checking would only work for CDMA phones right?
Sent from my MB886 using xda premium
Click to expand...
Click to collapse
yes that is correct ESN is just for cdma phones but swappa check's IMEI as well just thought id throw that lil bit of info out there if anyone was interested.
when ever i have sold a phone on swappa the first thing i have to do is give swappa the IMEI so they can confirm if it is good.
SirHoover2010 said:
Try and buy from a good seller also. Look for "good imei" or something like that. As long as it is listed as good, eBay will protect you investment, aka refund you if you get the shaft lol
Sent from my MB886 using Tapatalk 2
Click to expand...
Click to collapse
Unfortunately though, I live overseas, and I wouldn't be able to check if it works on AT&T until I try their sim in a month or two! Hence the pickle.
Swappa recognized the IMEI as the correct device but could not validate the status. Is CheckMEND a reliable solution?
AzraelsVoice said:
AT&T employee here. Phones being blacklisted due to missed payments is usually only a CDMA thing, and AT&T just blacklist if reported stolen.
Click to expand...
Click to collapse
Another quick clarification on the statement above. So, what happens to GSM phones that are bought on contract at a subsidized price and unlocked via one of the many third party sites online (if it is possible to illegally unlock phones on contract that is)? AT&T does nothing about it and just bears the loss?
Blue Bell said:
Another quick clarification on the statement above. So, what happens to GSM phones that are bought on contract at a subsidized price and unlocked via one of the many third party sites online (if it is possible to illegally unlock phones on contract that is)? AT&T does nothing about it and just bears the loss?
Click to expand...
Click to collapse
if you unlock a gsm phone 90% of the time you can use them with any carrier ,i believe and correct me if im wrong. if you report a phone lost or stolen thats when there is a problem.i have a tmobile phone right now which is working with at&t.so as long as its a gsm phone and you can unlock
it then your good to go.i just bought a s3 off swappa then unlocked with cellunlocker.net for 25 and just popped my sim in and i was good to go.
hope this helps.
I don't get that business model. What is stopping people then from buying phones on contract for $50 and using them on another carrier after unlocking it for $25? Or is the contract obligations so binding in US that people don't ever break their contracts? How does it work there?
Blue Bell said:
I don't get that business model. What is stopping people then from buying phones on contract for $50 and using them on another carrier after unlocking it for $25? Or is the contract obligations so binding in US that people don't ever break their contracts? How does it work there?
Click to expand...
Click to collapse
well to be honest it has to do with credit and your credit line,if you buy a phone with a contract and you break and or dont pay your bill then it will go to collections and that in turn affects your credit as far as getting credit cards or anything for that matter that involves anything having to do with credit,of course some people just dont care but for the majority it is better for them to pay the bill or to pay to get out of the contract as in an early termination fee. hope this helps
titaneds73 said:
well to be honest it has to do with credit and your credit line,if you buy a phone with a contract and you break and or dont pay your bill then it will go to collections and that in turn affects your credit as far as getting credit cards or anything for that matter that involves anything having to do with credit,of course some people just dont care but for the majority it is better for them to pay the bill or to pay to get out of the contract as in an early termination fee. hope this helps
Click to expand...
Click to collapse
Oh okay. So the only worry is if people buy the phones and claim that it had been lost (and the insurance) but sell them off internationally. This way the phone will work everywhere except in US where it will blacklisted.
But then, will insurance and/or the police insist on seeing the box? If so, insisting on getting the phone with the box would technically make sure that the phone is not stolen and/or blacklisted right?
Blue Bell said:
Oh okay. So the only worry is if people buy the phones and claim that it had been lost (and the insurance) but sell them off internationally. This way the phone will work everywhere except in US where it will blacklisted.
But then, will insurance and/or the police insist on seeing the box? If so, insisting on getting the phone with the box would technically make sure that the phone is not stolen and/or blacklisted right?
Click to expand...
Click to collapse
im afraid things work differently over here,not the police or the company really have time or care about a phone.insurance is just that ,if you have it then they will give you another and register the phones imei as bad and will be flagged as bad and will not work with the company you buy it from but if it is a gsm phone more than likely it will work unlocked with other companies ,now having said that if you want a phone that will work with at&t or any other carrier that are gsm then may plz recommend this website, swappa.com i have purchased several phones from them and never had a problem i would recommend buying at&t phone or a tmobile phone and if it is not unlocked then you can unlock the phone at cellunlocker.net which i have used as well and can verify that they give good unlock codes ,within 5 to 10 min,also swappa only deals with paypal so if the phones imei no. for some reason is not right even though they check it before hand and or the phone is not in the condition they said it was you are protected under there buyer protection program which means if need be they can refund your money.
Thanks. I had already been through Swappa. Unfortunately, it seems like most of the sellers do not ship internationally.
Blue Bell said:
I don't get that business model. What is stopping people then from buying phones on contract for $50 and using them on another carrier after unlocking it for $25? Or is the contract obligations so binding in US that people don't ever break their contracts? How does it work there?
Click to expand...
Click to collapse
The way it works with AT&T here is that you may get a $500 phone for $100 with a two year contract, but a stipulation of the contract is a $350 declining early contract termination fee. That way they're covered if you do decide to take it elsewhere. If a phone is blacklisted, it will fry your sim card almost immediately when you try to use it in that phone. Keep in mind, I'm an employee but not speaking on behalf of the company, just trying to be helpful and shed some light on things.
Sent from my MB886 using xda premium
AzraelsVoice said:
The way it works with AT&T here is that you may get a $500 phone for $100 with a two year contract, but a stipulation of the contract is a $350 declining early contract termination fee. That way they're covered if you do decide to take it elsewhere. If a phone is blacklisted, it will fry your sim card almost immediately when you try to use it in that phone. Keep in mind, I'm an employee but not speaking on behalf of the company, just trying to be helpful and shed some light on things.
Sent from my MB886 using xda premium
Click to expand...
Click to collapse
really did not know that ,thanks for the info
Here is the latest of 25 chats I had:
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Sonya B.: Hi, my name is Sonya B.. Thank you for your chat request. Please wait while I review your information.
_ME_: Hi
Sonya B.: Hello.
Sonya B.: Thank you. I am going to go ahead and connect you to my Supervisor since you have had to contact us numerous times about this. Please give them a moment to review the notes on your account.
Sonya B.: Just one moment please.
SWW SeniorTC: Hi, my name is SWW SeniorTC. Thank you for your chat request. Please wait while I review your information.
Sonya B. has left the chat.
_ME_: Hi
_ME_: please review all the notes on my account this will help you to understand the issue quickly
SWW SeniorTC: Hello. I am Sonya's Supervisor. I have reviewed the notes on the account. I have also taken it upon myself to check the unlock status of your phone. I am sorry but the phone is unlocked. If you get an invalid sim error that does not mean it is the phone. That means it is the actual sim card. If it was the phone, then you would get any number of other errors, but not that one. Unfortunately there isn't any way for us to fix an issue when trying to use a foreign sim card. We are not able to replace the phone since using 3rd party sim cards is not a guaranteed service.
SWW SeniorTC: Once using the foreign sim card, you are no longer using Sprint services, therefore we cannot troubleshoot any issues on the phone, nor will you be using your Sprint number. You will be using the number assigned to the sim card. Also, we cannot guarantee what services will be available, you will have to get that information from the carrier you purchase the sim card from.
_ME_: you are not correct in this case
_ME_: there are 3 SIM cards
_ME_: all working in another Sprint unlocked phone
_ME_: but this phone reports Invalid SIM
_ME_: this is clearly a phone issue
SWW SeniorTC: There isn't anything that we can do. You will need to contact the tech team .
SWW SeniorTC: I cannot fix any issues relating to using a foreign sim card.
SWW SeniorTC: If it was a service we guaranteed then yes we could fix it but it isn't. Unfortunately there isn't any steps for me to do in this situation.
_ME_: as I mentioned I would like to exchange the phone since there is clear indication that this is a problem with a device who would be the right contact to handle this?
SWW SeniorTC: The only way to have it exchanged is if you take the phone to a Sprint repair center and they are able to find that there is a manufacture issue with the phone.
SWW SeniorTC: This line does not have insurance so they only way it can be replaced by us is if the repair center finds a manufacture issue with it.
_ME_: they claim that they have no way of diagnosing the issues related to the unlocked phones
SWW SeniorTC: I am sorry but using foreign sim cards is not a guaranteed service by us. We cannot replace phones if this does not work.
SWW SeniorTC: Where are you currently located?
_ME_: Germany
SWW SeniorTC: Ok. I am sorry but there isn't any way for us to trouble shoot this. Our system shows that the phone is unlocked. That is all we are able to do.
Click to expand...
Click to collapse
---
So their system shows that your phone is unlocked. What did you want him to do? Sprint chat is worthless and they pretty much have no power from my experience. Gotta talk go retentions
Sent from my SPH-L720 using Tapatalk 4 Beta
Did you go to a sprint store to have them check it?
Seriously what do you expect them to do? Say they will give you a new phone without checking to make sure the problem that is caused be the phone and not your misuse, and I'm not saying that you did but that is the process of any company. Even the oh so great customer service company Apple.
Sent from my SPH-L720 using xda premium
Mship said:
Did you go to a sprint store to have them check it?
Seriously what do you expect them to do? Say they will give you a new phone without checking to make sure the problem that is caused be the phone and not your misuse, and I'm not saying that you did but that is the process of any company. Even the oh so great customer service company Apple.
Sent from my SPH-L720 using xda premium
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At the store they are clueless as well, the tech support is helpless.
Basically I just want to exchange the phone at this point but they say it is not their problem.
As you can see they claim 3rd party SIM support is not guaranteed.
I wish my name was SWW SeniorTC.
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From what I understand with sprint unlocked phones is that the only sim cards that will work on it are 64k sim cards. Att, tmobile and other US sims use 128k sim cards. What it means is that unlocked sprint phones will only work with foreign sim cards...not domestic. Hope this helps...
Edit: spelling
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Idk because Apple pretty much gives away replacement to those with a warranty, and it should be the same for the s4 I mean I is a 500+$ phone
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jdizzle316 said:
From what I understand with sprint unlocked phones is that the only sim cards that will work on it are 64k sim cards. Att, tmobile and other US sims use 128k sim cards. What it means is that unlocked sprint phones will only work with foreign sim cards...not domestic. Hope this helps...
Edit: spelling
Sent from my SPH-L720 using xda app-developers app
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do you have a source for this info about sprint limited to 64k vs 128k? I thought it was a MCC/MNC block.
autoprime said:
do you have a source for this info about sprint limited to 64k vs 128k? I thought it was a MCC/MNC block.
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I don't have a source unfortunately. Coincidentally, I came across this information yesterday when I talked to Sprint CS International dept and that's what they had told me. My phone was shown as unlocked (iPhone 5 fwiw) in their system but when I stuck in a tmob sim it didn't work so that's why I called. I'm not saying that this is factual, just that this is what they had told me.
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jdizzle316 said:
I don't have a source unfortunately. Coincidentally, I came across this information yesterday when I talked to Sprint CS International dept and that's what they had told me. My phone was shown as unlocked (iPhone 5 fwiw) in their system but when I stuck in a tmob sim it didn't work so that's why I called. I'm not saying that this is factual, just that this is what they had told me.
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interesting. well if that were true(might be for iPhone).. its not true for all sprint phones. my unlocked htc one works with att and tmo sims. gs4 seems to block it from getting a signal altho no sim error after the unlock.
I'll look more into this 64 vs 128 thing. It's hard to trust Sprint with any technical info tho.
autoprime said:
interesting. well if that were true(might be for iPhone).. its not true for all sprint phones. my unlocked htc one works with att and tmo sims. gs4 seems to block it from getting a signal altho no sim error after the unlock.
I'll look more into this 64 vs 128 thing. It's hard to trust Sprint with any technical info tho.
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Yea, from what I've heard Sprint CSR is very unreliable... That you get different answers with different reps.
That's pretty cool! So your htc one is unlocked and works with t-mobile? So you pick up decent data speeds like hspa or lte?
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I had an issue getting a device swapped while overseas.
I called and talked several times to CS.
After talking to several people who told me to go to a sprint store and me telling them I was in the middle of a dessert and had no sprint store they allowed me to do an advanced exchange for the device.
They said as I was more than 30 miles from a repair center they could send a phone to my billing address and I had to send the old device back to them.
only catch was If I wanted the phone to use the sprint SIM card it had to be activated with the sprint SIM in the US.
I was using a wataniya SIM so I didnt care.
Long story short, they shipped it to my house, they shipped it to me, I put a foreign SIM in and it worked.
Of course I had to ship the old phone back. of course the device couldn't have a broken screen or water damage. . .
Why don't you try contacting Samsung?
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So, did you try going into System Update and then UICC Unlock?
GhostSonic said:
So, did you try going into System Update and then UICC Unlock?
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I thought I mentioned this above, I've tried _everything_ known to date.
I'm on t-mobile and I recently traded my iPhone 5 for an HTC ONE. Everything was good for a couple weeks but I suddenly wasn't getting any cell phone signal. I went to the tmobile store where I was informed that the person I traded phones with had called and stopped paying on his account then Tmo blocked the phone. So now I have a perfect HTC one that can't get signal. Is there anything I can do? or am I just FUBAR
Absolutely nothing besides find him...beg or demand phone back what he did was trade you and then prolly did a insurance claim paid a small deductible got a new htc and sold it.. This is why its nowadays never good to trade people are actually very heaitant anymore...
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lojak29 said:
Absolutely nothing besides find him...beg or demand phone back what he did was trade you and then prolly did a insurance claim paid a small deductible got a new htc and sold it.. This is why its nowadays never good to trade people are actually very heaitant anymore...
Sent from my HTC One using xda app-developers app
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When I went to the Tmobile store the guy that I talked to said that "you may wanna go on the internet there may be somebody on the internet that has figured out a way to get around this". Granted he didn't sound like he knew too much cause he wa spike "some people do that jawbreaking or jailbraeaking or whatever so I figure somebody is smart enough to figure this out"....I thought that changing the IMEI via software mods was illegal?
zcat84 said:
I thought that changing the IMEI via software mods was illegal?
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It is and can't be discussed here.
Best bet is to track the guy down and hope he's decent about it. Other than that, you can put it up on eBay for parts. You'll make a few bucks back at least.
---------- Post added at 05:39 PM ---------- Previous post was at 05:24 PM ----------
Apparently it is not illegal, in the US, to swap IMEI numbers with a phone that you legally own. Therefore, you could possibly buy a cheap TMobile phone and cannabalize its IMEI number.
It could be possible to write this IMEI number to your phone, if you are s-off.
fastboot oem writeimei
Sent from my HTC One using Tapatalk
Report the iPhone you traded as stolen, that will get his attention when the carrier blacklists it.
Sent from a van down by the river.
cschmitt said:
Report the iPhone you traded as stolen, that will get his attention when the carrier blacklists it.
Sent from a van down by the river.
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What he said. :good:
Why did they shut off and block a phone that was on your account when he stopped paying on his account? What am I missing?
Just unlock the phone and sell for use with any other gsm network. They can only block a phone on there network so still good for any carriers with SIM cards.
vhicke said:
Just unlock the phone and sell for use with any other gsm network. They can only block a phone on there network so still good for any carriers with SIM cards.
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A lot of networks share the block lists... I'm not sure that will work
Sent from my Nexus 10 using Tapatalk 4
vhicke said:
Just unlock the phone and sell for use with any other gsm network. They can only block a phone on there network so still good for any carriers with SIM cards.
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No, there's a national blacklist that all the north american carriers share.
instigator008 said:
No, there's a national blacklist that all the north american carriers share.
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Not in Canada.
vhicke said:
Not in Canada.
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Canada too. Started October 1.
http://www.iphoneincanada.ca/carriers/canadian-carriers-national-blacklist-program-cellphones/
instigator008 said:
Canada too. Started October 1.
http://www.iphoneincanada.ca/carriers/canadian-carriers-national-blacklist-program-cellphones/
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I guess if his HTC one is blacklisted he can check here if shows blacklisted then only good for parts
http://www.protectyourdata.ca/check-the-status-of-your-device-in-canada/
fachadick said:
Why did they shut off and block a phone that was on your account when he stopped paying on his account? What am I missing?
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I'm not real sure but the explanation I was given was that because Tmobile moved to the new model of not subsidizing phones that even if I traded my phone to someone else that other person is still responsible for continuing the payments on the phone that he traded to me.
So this dude stopped paying on his account and when he did he essentially stopped paying on his phone...I thought that when his phone got associated to my account (because we actually went into a tmobile store to trade) that I was essentially taking over the payments on his phone and he would be taking over the payments on my iPhone...But alas I was wrong
fachadick said:
Why did they shut off and block a phone that was on your account when he stopped paying on his account? What am I missing?
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Click to collapse
Because the HTC One belonged to the original owner and he was making payments to T-Mobile.
Even though the IMEI was on another account being used it still belonged to the original owner and when he stopped making payments T-Mobile black listed the device.
I got burned on a GS3 last summer.
I had the phone on my account for 4 months and one day nothing.
For the OP he said the guy stopped paying T-Mobile the monthly installments. So this is not an insurance scam.
But in my case it was.
I found out you have 30 days to report a phone lost/stolen when its been on your account.
Then you have another 120 days to follow thru and pay the deductible. Once all the paperwork has been done and you paid the deductible the phone will get blacklisted.
So my GS3 which worked for 4 months is a good parts phone. Ill re-coup about 60% of my money selling it for parts. But i learned a lesson as well.
fachadick said:
Why did they shut off and block a phone that was on your account when he stopped paying on his account? What am I missing?
Click to expand...
Click to collapse
Wrong wrong once blocked even unlocked is useless across any gsm carrier
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So after some research ( I figured out the date I added the phone and filtered throughout phone #'s of people I texted that day) I got the guys phone# and on one of his posts he put a first name (IDK if it's actually his or not). Here are his posts on CL just under the phone section ( I tried to add a screenshot). will the police actually try to help with this if I take them this info?
zcat84 said:
So after some research ( I figured out the date I added the phone and filtered throughout phone #'s of people I texted that day) I got the guys phone# and on one of his posts he put a first name (IDK if it's actually his or not). Here are his posts on CL just under the phone section ( I tried to add a screenshot). will the police actually try to help with this if I take them this info?
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Click to collapse
Try phoning him first and let him know that you're willing to go to the police unless you get your money back etc.
instigator008 said:
Try phoning him first and let him know that you're willing to go to the police unless you get your money back etc.
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Click to collapse
Is there a way to text him email him using his # (assuming it is still active) from my computer? I literally don't have a phone since my cell has been deactivated as of right now.
zcat84 said:
Is there a way to text him email him using his # (assuming it is still active) from my computer? I literally don't have a phone since my cell has been deactivated as of right now.
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Click to collapse
I would definitely go with a voice call over text/email. Call from work or borrow a phone. Emails are too easily ignored.
Having been an AT&T customer for over 10 years now, I wanted to take my recently purchased Galaxy Note 3 on a trip to Europe, therefore, I wanted to unlock it. I called AT&T and was told (basically) that my phone can't be unlocked except after the 2 year contract period expires. Oh yeah! Forget AT&T...I'm on my own. Anyone have ideas on how to do an unlock on an AT&T Note 3 reliably?
You can try region lock away by chainfire. You have to be rooted for it to work. Good luck.
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I agree with the OP. I do not believe that carriers should have any influence or say so when it comes to phones. Why do they need to control them? Like with updates for example. What a nightmare. Why does phone phone have to be locked to them. I'm paying them for service only. UGH.
Chainfire's unlock works on M19 build and baseband. If you are on MJ5, you need to restore with a M19 build / MJ5 baseband and then root, then apply the unlock.
If you don't want to root, the only option is to purchase unlock code.
MattMJB0188 said:
I agree with the OP. I do not believe that carriers should have any influence or say so when it comes to phones. Why do they need to control them? Like with updates for example. What a nightmare. Why does phone phone have to be locked to them. I'm paying them for service only. UGH.
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Your not paying just for just service. When you get the phone on 2 year plan every month you paying a payment on that phone every month. That's why your bill so high. People don't realize it.
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If you don't want to have to worry about any of that then buy the phone out right and don't do a 2 year contract it like buy a car on credit you don't fully own it till you pay it off. On top of that if you don't like waiting for updates and stuff buy an unlocked Un carrier branded phone and get the update when they come out.
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Maybe try this path?
https://www.att.com/deviceunlock/client/en_US/?
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I unlocked mine via a website. Cost me $30 but worked just fine. I am in the UK right now and using my note 3 with a pay as you go sim. I tried the region lock away here on xda but the sim was still locked.
Like you I was so mad when AT&T told me they no longer provide unlock codes. Once my contract expires I am done with them.
Hope this helps. Cheers.
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Just pay one of the many websites out there $30ish to get an unlock code based on the IMEI number. I did it with my AT&T N3 within a week of buying it and it works great Internationally.
I understand it costs money and people assume it should be free but it's a minimal amount of money not to have to deal with AT&T's bone head customer service.
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All carriers are like this from my experience. Keeping the phone locked is the only form of inconvenience they can put on people who do not want to honor their contracts and steal the phone. I called AT&T 2 months after I got my Note 3 on contract to unlock and they told me the buy-out price was 198.00.