Here is the latest of 25 chats I had:
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Sonya B.: Hi, my name is Sonya B.. Thank you for your chat request. Please wait while I review your information.
_ME_: Hi
Sonya B.: Hello.
Sonya B.: Thank you. I am going to go ahead and connect you to my Supervisor since you have had to contact us numerous times about this. Please give them a moment to review the notes on your account.
Sonya B.: Just one moment please.
SWW SeniorTC: Hi, my name is SWW SeniorTC. Thank you for your chat request. Please wait while I review your information.
Sonya B. has left the chat.
_ME_: Hi
_ME_: please review all the notes on my account this will help you to understand the issue quickly
SWW SeniorTC: Hello. I am Sonya's Supervisor. I have reviewed the notes on the account. I have also taken it upon myself to check the unlock status of your phone. I am sorry but the phone is unlocked. If you get an invalid sim error that does not mean it is the phone. That means it is the actual sim card. If it was the phone, then you would get any number of other errors, but not that one. Unfortunately there isn't any way for us to fix an issue when trying to use a foreign sim card. We are not able to replace the phone since using 3rd party sim cards is not a guaranteed service.
SWW SeniorTC: Once using the foreign sim card, you are no longer using Sprint services, therefore we cannot troubleshoot any issues on the phone, nor will you be using your Sprint number. You will be using the number assigned to the sim card. Also, we cannot guarantee what services will be available, you will have to get that information from the carrier you purchase the sim card from.
_ME_: you are not correct in this case
_ME_: there are 3 SIM cards
_ME_: all working in another Sprint unlocked phone
_ME_: but this phone reports Invalid SIM
_ME_: this is clearly a phone issue
SWW SeniorTC: There isn't anything that we can do. You will need to contact the tech team .
SWW SeniorTC: I cannot fix any issues relating to using a foreign sim card.
SWW SeniorTC: If it was a service we guaranteed then yes we could fix it but it isn't. Unfortunately there isn't any steps for me to do in this situation.
_ME_: as I mentioned I would like to exchange the phone since there is clear indication that this is a problem with a device who would be the right contact to handle this?
SWW SeniorTC: The only way to have it exchanged is if you take the phone to a Sprint repair center and they are able to find that there is a manufacture issue with the phone.
SWW SeniorTC: This line does not have insurance so they only way it can be replaced by us is if the repair center finds a manufacture issue with it.
_ME_: they claim that they have no way of diagnosing the issues related to the unlocked phones
SWW SeniorTC: I am sorry but using foreign sim cards is not a guaranteed service by us. We cannot replace phones if this does not work.
SWW SeniorTC: Where are you currently located?
_ME_: Germany
SWW SeniorTC: Ok. I am sorry but there isn't any way for us to trouble shoot this. Our system shows that the phone is unlocked. That is all we are able to do.
Click to expand...
Click to collapse
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So their system shows that your phone is unlocked. What did you want him to do? Sprint chat is worthless and they pretty much have no power from my experience. Gotta talk go retentions
Sent from my SPH-L720 using Tapatalk 4 Beta
Did you go to a sprint store to have them check it?
Seriously what do you expect them to do? Say they will give you a new phone without checking to make sure the problem that is caused be the phone and not your misuse, and I'm not saying that you did but that is the process of any company. Even the oh so great customer service company Apple.
Sent from my SPH-L720 using xda premium
Mship said:
Did you go to a sprint store to have them check it?
Seriously what do you expect them to do? Say they will give you a new phone without checking to make sure the problem that is caused be the phone and not your misuse, and I'm not saying that you did but that is the process of any company. Even the oh so great customer service company Apple.
Sent from my SPH-L720 using xda premium
Click to expand...
Click to collapse
At the store they are clueless as well, the tech support is helpless.
Basically I just want to exchange the phone at this point but they say it is not their problem.
As you can see they claim 3rd party SIM support is not guaranteed.
I wish my name was SWW SeniorTC.
Sent from my SPH-L720 using xda premium
From what I understand with sprint unlocked phones is that the only sim cards that will work on it are 64k sim cards. Att, tmobile and other US sims use 128k sim cards. What it means is that unlocked sprint phones will only work with foreign sim cards...not domestic. Hope this helps...
Edit: spelling
Sent from my SPH-L720 using xda app-developers app
Idk because Apple pretty much gives away replacement to those with a warranty, and it should be the same for the s4 I mean I is a 500+$ phone
Sent from my SPH-L720 using xda app-developers app
jdizzle316 said:
From what I understand with sprint unlocked phones is that the only sim cards that will work on it are 64k sim cards. Att, tmobile and other US sims use 128k sim cards. What it means is that unlocked sprint phones will only work with foreign sim cards...not domestic. Hope this helps...
Edit: spelling
Sent from my SPH-L720 using xda app-developers app
Click to expand...
Click to collapse
do you have a source for this info about sprint limited to 64k vs 128k? I thought it was a MCC/MNC block.
autoprime said:
do you have a source for this info about sprint limited to 64k vs 128k? I thought it was a MCC/MNC block.
Click to expand...
Click to collapse
I don't have a source unfortunately. Coincidentally, I came across this information yesterday when I talked to Sprint CS International dept and that's what they had told me. My phone was shown as unlocked (iPhone 5 fwiw) in their system but when I stuck in a tmob sim it didn't work so that's why I called. I'm not saying that this is factual, just that this is what they had told me.
Sent from my SPH-L720 using xda app-developers app
jdizzle316 said:
I don't have a source unfortunately. Coincidentally, I came across this information yesterday when I talked to Sprint CS International dept and that's what they had told me. My phone was shown as unlocked (iPhone 5 fwiw) in their system but when I stuck in a tmob sim it didn't work so that's why I called. I'm not saying that this is factual, just that this is what they had told me.
Sent from my SPH-L720 using xda app-developers app
Click to expand...
Click to collapse
interesting. well if that were true(might be for iPhone).. its not true for all sprint phones. my unlocked htc one works with att and tmo sims. gs4 seems to block it from getting a signal altho no sim error after the unlock.
I'll look more into this 64 vs 128 thing. It's hard to trust Sprint with any technical info tho.
autoprime said:
interesting. well if that were true(might be for iPhone).. its not true for all sprint phones. my unlocked htc one works with att and tmo sims. gs4 seems to block it from getting a signal altho no sim error after the unlock.
I'll look more into this 64 vs 128 thing. It's hard to trust Sprint with any technical info tho.
Click to expand...
Click to collapse
Yea, from what I've heard Sprint CSR is very unreliable... That you get different answers with different reps.
That's pretty cool! So your htc one is unlocked and works with t-mobile? So you pick up decent data speeds like hspa or lte?
Sent from my SPH-L720 using xda app-developers app
I had an issue getting a device swapped while overseas.
I called and talked several times to CS.
After talking to several people who told me to go to a sprint store and me telling them I was in the middle of a dessert and had no sprint store they allowed me to do an advanced exchange for the device.
They said as I was more than 30 miles from a repair center they could send a phone to my billing address and I had to send the old device back to them.
only catch was If I wanted the phone to use the sprint SIM card it had to be activated with the sprint SIM in the US.
I was using a wataniya SIM so I didnt care.
Long story short, they shipped it to my house, they shipped it to me, I put a foreign SIM in and it worked.
Of course I had to ship the old phone back. of course the device couldn't have a broken screen or water damage. . .
Why don't you try contacting Samsung?
Sent from my SPH-L720 using xda app-developers app
So, did you try going into System Update and then UICC Unlock?
GhostSonic said:
So, did you try going into System Update and then UICC Unlock?
Click to expand...
Click to collapse
I thought I mentioned this above, I've tried _everything_ known to date.
Related
So I need to unlock my One for a trip to Europe next month. I called Sprint, we started the process and they told me that the One is already unlocked and that only the iPhone is locked. Is this true? From what I have read this doesn't seem to be the case. I have a GiffGaf SIM I tried to put in my phone and it says SIMLock enabled and doesn't allow me to do anything with the SIM. Thank you.
EDIT: 8/2/13 Here is the step by step guide to disable SIMLock. http://forum.xda-developers.com/showthread.php?p=44143251#post44143251
Thanks guys!
Page 33 of the Get Started guide for the HTC One is what you are looking for.
misfit0313 said:
Page 33 of the Get Started guide for the HTC One is what you are looking for.
Click to expand...
Click to collapse
That is the number I called and talked to a representative and then a supervisor.
SephirothWGP said:
So I need to unlock my One for a trip to Europe next month. I called Sprint, we started the process and they told me that the One is already unlocked and that only the iPhone is locked. Is this true? From what I have read this doesn't seem to be the case. I have a GiffGaf SIM I tried to put in my phone and it says SIMLock enabled and doesn't allow me to do anything with the SIM. Thank you.
Click to expand...
Click to collapse
Don't bother trying the sim is unlocked but the phones work out of a frequency that none of the carriers will pick up. If you're so interested in having an unlocked phone why you even with Sprint?
Sent from my HTC One using xda app-developers app
Because one vacation two week vacation isn't a valid reason to switch carriers. I have my old TP2, its not a big deal. I just figured it would be nice to use my new phone while on vacation... So you are saying the only frequency that the One supports is the frequency for LTE and not that of any GSM carriers?
SephirothWGP said:
So I need to unlock my One for a trip to Europe next month. I called Sprint, we started the process and they told me that the One is already unlocked and that only the iPhone is locked. Is this true? From what I have read this doesn't seem to be the case. I have a GiffGaf SIM I tried to put in my phone and it says SIMLock enabled and doesn't allow me to do anything with the SIM. Thank you.
Click to expand...
Click to collapse
I went through about 6 different reps before I got a supervisor who knows anything you have to talk to international tech and then then submit a claim for you which is then reviewed by another department who then contacts you with a yes or no. It will automatically be a no if your phone hasn't been active for 90 days. They gave me that BS even with me being a rep and getting my phone given to me by HTC free of cost. So its not like I paid a subsidized price or anything but yes long process
Sent from my HTCONE
adrianr514 said:
I went through about 6 different reps before I got a supervisor who knows anything you have to talk to international tech and then then submit a claim for you which is then reviewed by another department who then contacts you with a yes or no. It will automatically be a no if your phone hasn't been active for 90 days. They gave me that BS even with me being a rep and getting my phone given to me by HTC free of cost. So its not like I paid a subsidized price or anything but yes long process
Sent from my HTCONE
Click to expand...
Click to collapse
Thank you for your response. So did you ultimately get it approved, or am I wasting my time until it has been 90 days? Which by the way is the stupid rule I have ever heard. I have been a long time Sprint customer why should it matter how long I have owned my phone?
SephirothWGP said:
Thank you for your response. So did you ultimately get it approved, or am I wasting my time until it has been 90 days? Which by the way is the stupid rule I have ever heard. I have been a long time Sprint customer why should it matter how long I have owned my phone?
Click to expand...
Click to collapse
Haven't gotten a response
Sent from my HTCONE
Good luck to both of you on getting your CDMA radios to pick up anything internationally.
Sent from my HTC One using xda app-developers app
shook187 said:
Good luck to both of you on getting your CDMA radios to pick up anything internationally.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
It is a CDMA/GSM phone it will work internationally, that is not the issue. The question at hand is if the SIM can be unlocked so I can use another carrier and not pay Sprints outrageous international fees. Dual CDMA/GSM phones are nothing new. I have my old Touch Pro2 from years ago if this doesn't work, which is also a CDMA phone. Unless you have something helpful to add feel free to overlook my thread.
WTF? Is Sprint now locking all GSM phones? That policy used to apply only to iPhones. In the past, all other Sprint GSM-capable equipment was shipped unlocked.
I actually think it it would be reasonable for them to ship everything locked as long as they let established subscribers in good standing remove the lock upon request. Having to wait 90 days from the phone being activated does seem ridiculous. I don't see what they gain by doing this besides aggravating their customers.
In a semi related matter... Note that I believe the Sprint HTC One only supports one UMTS frequency (2100). That could be a problem in some countries as far as data service is concerned.
The 90 day rule is only for new customers, not a new phone. If you are a long time customer, it will be no problem. Just call the international department and they can take care of it.
Sent from my LG-LS970 using xda premium
humanbean said:
The 90 day rule is only for new customers, not a new phone. If you are a long time customer, it will be no problem. Just call the international department and they can take care of it.
Sent from my LG-LS970 using xda premium
Click to expand...
Click to collapse
Thanks for the reply. I hope what you say is true. That would be a reasonable policy to follow.
Props as I already got mine unlocked with this info on day one. Sprint basically said they are not requiring an international roaming plan with this phone and that the 90 day thing for new people is to prevent them from buying their phones and selling for profit internationally.
Sprint is the only non carrier branded hardware version of the hardware available in the US as well.
Sent from my HTCONE using xda premium
shook187 said:
Don't bother trying the sim is unlocked but the phones work out of a frequency that none of the carriers will pick up. If you're so interested in having an unlocked phone why you even with Sprint?
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Because it should work in Europe. They he different frequency that the US.
Sent from my HTCONE using xda app-developers app
bender_123 said:
Props as I already got mine unlocked with this info on day one. Sprint basically said they are not requiring an international roaming plan with this phone and that the 90 day thing for new people is to prevent them from buying their phones and selling for profit internationally.
Sprint is the only non carrier branded hardware version of the hardware available in the US as well.
Sent from my HTCONE using xda premium
Click to expand...
Click to collapse
Well, in that case, two thumbs up for Sprint for: quickly providing the unlock code :good: and for not branding the device :good:.
BTW, which department at Sprint gave you the unlock code?
I am on a sero plan, so my concierge. I am sure just about any other knowledgable rep can do this. So there's the rub...find that person. Lol.
Sent from my HTCONE using xda premium
Sign into your sprint account online,mime it's showing my pin and punk unlock code. Don't know if that will be enough but maybe
Sent from my HTCONE using Tapatalk 2
I finally got through the process enough that I am now pending approval since my device isn't 90 days old. Non of the reps I talked to knew anything, they said the iPhone was the only phone that needed to be unlocked, that my phone was already unlocked, that it wasn't possible to use an international SIM. Be persistent insist that you are correct and that your phone does indeed require an unlock. Now hopefully it comes back with no problems from the approval process, I will be raising hell if they deny my device since it is new. That is the most absurd thing I have ever heard in my life. Good luck!
HTC ONE is a World Phone
the HTC ONE supports all GSM frequencies making it a world phone capable of using local SIM in other countries. Thanks.
So I have a note 3 Att branded. And they are a bunch of A$$holes and willnot unlock the device because i am the second owner.
yes it has a clean Imei. So I have been debating on the option of Unlocking my device through a web site.
I currently use it with straight talk with the BYOP program so i use a ATT sim. But I have been having issues with MMS messages,
from what i have been reading this is mainly a ATT issue. so I thought if I use a Tmobile sim card it may correct the issue.
what do you think?
Just putting this out there in case it's remotely helpful for you, I went through that insanity with a preowned iPhone 4 from ATT that I wanted to use with T-Mobile and I solved it by going in the opposite direction. I went to T-Mobile. Might be the neighborhood but the nice people there pointed me to a nearby electronics store who also did cellphone unlocking and for a fee that I can't remember off the top of my head they used some internal system and got my phone factory unlocked within 24 hours, after ATT had told me that they wouldn't do it.
If you happen to live in New York I can tell you where I went, otherwise I can say go look for a local electronics store and see if they'll submit the request for you... Or ask at your local T-Mobile store whether they know a store who does unlocks. I don't understand enough about this stuff to explain but I can at least relay that it worked out well enough for me. The iPhone 4 worked fine with T-Mobile afterwards.
I have always used ebay or an "unlocking" site. I have used both methods quite a bit because I sell phones on ebay and I used to work for a friend that owns a couple prepaid phone/service stores. I also worked at a small tech repair store and did unlocks there as well. Anyway my point is that the government and the phone companies have made it a lot harder and more expensive to unlock newer phones. Also I would do your research on tmobile in your area before spending too much money on unlocking. It may be different for you but in my area tmobile and sprint suck as far as coverage. Plus tmobile doesn't have lte.
Sent from my SM-N900A using XDA Premium 4 mobile app
I really don't want to unlock unless I have to but I can't get mms messages and I didn't know if it was a att issue
Sent from my SAMSUNG-SM-N900A using Tapatalk
dyson77 said:
I really don't want to unlock unless I have to but I can't get mms messages and I didn't know if it was a att issue
Sent from my SAMSUNG-SM-N900A using Tapatalk
Click to expand...
Click to collapse
How will unlocking help you get your messages?
Never mind I am stupid..
Wanted to take a moment and tell everyone. I ordered a new sim card. My network went from saying home in the upper left to att and everything is fixed I can get mms
Sent from my SAMSUNG-SM-N900A using Tapatalk
So selling my Sprint htc ONE and I have searched and found people both saying to remove SIM that a new user can go Sprint store and get there own and others saying it has no personal data and since it's just used for LTE it's fine to leave in.. Can't find any official Sprint answer to this so trusting my fellow XDA users over calling some confused Sprint CSR that will tell me there phones don't have SIM cards lol...
Thanks guys!
lilflip21 said:
So selling my Sprint htc ONE and I have searched and found people both saying to remove SIM that a new user can go Sprint store and get there own and others saying it has no personal data and since it's just used for LTE it's fine to leave in.. Can't find any official Sprint answer to this so trusting my fellow XDA users over calling some confused Sprint CSR that will tell me there phones don't have SIM cards lol...
Thanks guys!
Click to expand...
Click to collapse
I say leave it since it doesn't have personal info as our phone uses CDMA and the SIM card only handles the authorization for 4G. If you decide not to sell it with the SIM card they might be able to go to a Sprint store but can cause issue to the person if the person doesn't know much about the SIM card or if it's even necessary since Sprint phones didn't use SIM cards till now. Not to mention the possibility of the Sprint employees not knowing about the Sprint SIM cards.
Sent from my HTCONE using Tapatalk
I got 2 GS5 that I paid full retail price for off contract and put on Straight Talk for AT&T and I i tried to request them to be unlocked via AT&T unlock Web page and several times it would error and say that the IMEI on both S5 Active's are not recognize. So I call AT&T support and apparently if you buy their phones out right and don't put them on Official AT&T Network then they can not unlock them..
This is total b/s.. Anyone else experience this same issue??
Sent from my HTC One_M8 using Tapatalk
scoot0073 said:
I got 2 GS5 that I paid full retail price for off contract and put on Straight Talk for AT&T and I i tried to request them to be unlocked via AT&T unlock Web page and several times it would error and say that the IMEI on both S5 Active's are not recognize. So I call AT&T support and apparently if you buy their phones out right and don't put them on Official AT&T Network then they can not unlock them..
This is total b/s.. Anyone else experience this same issue??
Click to expand...
Click to collapse
Not only is it total BS, it's also probably now illegal. You may want to try calling them again and if they still refuse to unlock a device that is fully paid for, threaten to file a complaint with the FCC.
Here link to read about.
https://gigaom.com/2015/02/11/phone-tablet-unlocking-rules-ctia-verizon-tmobile-sprint-att/
Its FTC I believe. Or both even.. FTC covers business practices.
Yeah i called back and same thing they claim that they can't unlock them bc they was never on their network. FML. They told me to contact Straight Talk for the unlock code. That's totally b/s I told them how can they not unlock my 2 GS5's when it's their phone's. They still say that they can't bc neither device was never activated on their network. And threatened them to file a claim didn't do nothing
Sent from my HTC One_M8 using Tapatalk
scoot0073 said:
Yeah i called back and same thing they claim that they can't unlock them bc they was never on their network. FML. They told me to contact Straight Talk for the unlock code. That's totally b/s I told them how can they not unlock my 2 GS5's when it's their phone's. They still say that they can't bc neither device was never activated on their network. And threatened them to file a claim didn't do nothing
Sent from my HTC One_M8 using Tapatalk
Click to expand...
Click to collapse
in order for the device to be SIM unlocked it MUST be activated on the carriers network, ATT rep was totally correct in telling you to contact straight talk to get the unlock codes. your other option is to have the devices activated with an ATT SIM and then get the unlock code. or you can go online and pay for the SIM unlock code I believe it costs around 30-40 dollars.
thanks for your advice, but maybe I'm just missing something I can't see how they can't send me the unlock code for a device that they Sale.. But it is what it is. Lesson learned.
My dad has Official AT&T Network service take his Sim and put it n my GS5 get everything working APN and then retry AT&T unlock Web page again. Or would I have to rock his Sim for like 30 days?
Straight Talk I don't understand how they can send me the unlock code for a device that's not theirs. Bc I'm on the BYOP.
But either way I'll try contacting Straight Talk even though I'm probably going to want time there..
Would we have to go to AT&T store and transfer this device to his line/contract ?
Or I jus throw his Sim in and set apns?
Again thanks for yalls help
Sent from my HTC One_M8 using Tapatalk
I had to send my phone into LG for repair. I am a Prepaid T-Mobile customer. Since I got the phone back, whenever I try to open the app to check on Permanent Unlock (as I have done temp in the past), the app get this error when Connecting to NetworkL:
Device not recognized by your service provider. Please call customer care.
Well, I tried using chat service on their website and all that resulted in was the person thinking they should send in an unlock request for me. I knew this was wrong. Next day I get an email from the unlock dept telling me to use the app
Since I figure people here tend to be smarter than a telco tech support person, I would ask here before pursuing this further with Tmo.
This is in fact the same phone I sent in...I checked the IMEI, etc. Using the same tmo sim card.
Any ideas?
Thanks
I have gone through this with T-Mobile and LG. Because you are prepaid there is no account for you at T-Mobile. According to them, the new rules are: you must be active (have an account), have either spent $100 on your account or have purchased $100 to be used on your account, and be active for 40 days. So you could borrow someone else's sim card that is in good standing, post paid, older than 40 days, and has had $100 spent or is in the account. YES, this is extortion at it's finest! The only other way would be to find a verified seller that has a money back guarantee, who is willing to unlock your phone for a fee. The cheapest legit one I saw on the internet was about $55. NOW, you can use MetroPCS, T-Mobile, and Simple Mobile sim cards without unlocking your phone because Metro and Simple are MVNO's (subsidiary carriers that use T-Mobile towers. You CAN'T use AT&T, Verizon, etc. BUT you can't switch from T-Mobile to Simple Mobile. You can switch from T-Mobile or Simple Mobile to MetroPCS. I did it.
thevmax said:
I have gone through this with T-Mobile and LG. Because you are prepaid there is no account for you at T-Mobile. According to them, the new rules are: you must be active (have an account), have either spent $100 on your account or have purchased $100 to be used on your account, and be active for 40 days. So you could borrow someone else's sim card that is in good standing, post paid, older than 40 days, and has had $100 spent or is in the account. YES, this is extortion at it's finest! The only other way would be to find a verified seller that has a money back guarantee, who is willing to unlock your phone for a fee. The cheapest legit one I saw on the internet was about $55. NOW, you can use MetroPCS, T-Mobile, and Simple Mobile sim cards without unlocking your phone because Metro and Simple are MVNO's (subsidiary carriers that use T-Mobile towers. You CAN'T use AT&T, Verizon, etc. BUT you can't switch from T-Mobile to Simple Mobile. You can switch from T-Mobile or Simple Mobile to MetroPCS. I did it.
Click to expand...
Click to collapse
Hmm. I am sadly aware of tmo's FU to prepaid customers needing service, as I have experienced it as well.
But, before I sent it in this app did recognize my phone and would allow me to temp unlock. It is only since it came back from LG repair that it stopped working. This was a period of maybe 10 days.
One item I question, but imagine it is nothing is that under the battery next to the original label with IMEI, model, seriel, etc , they place another label that has a barcode with the imei numbers next to that LB (Leather Back). Above that is shows HB811LB, but then after that BT01 EU.
No idea what that was about but EU made me think Europe.
I am interested to know if and/or how you got this resolved. I am suffering the exact same issue with a T-Mobile LG V10 after sending it in for repair.
Same thing with me, i was able to get the prompt to temp or perm unlock before i sent my g4 off to LG. Phone came back same IMEI on sticker and on device after dialing *#06# I get the stupid message device not recognized by your service provider. Please contact customer care. I tried reinstalling the firmware, same firmware that was in there, didn't want to brick the phone again.... still nothing.
I had the same issue and Tech support ended up sending me a new device. I purchased a phone and it ended up failing during a software update and wouldn't boot. Had to send it into LG for repair. Got it back andnit wouldn't unlock with the same error. Tech Support had sent me a replacement device brand new not refurbished after about 2 phone calls complaining about it not recognizing my device in the unlock app.
Sent from my LG-H811 using XDA Premium HD app
motive said:
I had the same issue and Tech support ended up sending me a new device. I purchased a phone and it ended up failing during a software update and wouldn't boot. Had to send it into LG for repair. Got it back andnit wouldn't unlock with the same error. Tech Support had sent me a replacement device brand new not refurbished after about 2 phone calls complaining about it not recognizing my device in the unlock app.
Sent from my LG-H811 using XDA Premium HD app
Click to expand...
Click to collapse
Hmm nice to know, the only problem is i bought this phone from someone and I'm in Canada.
motive said:
I had the same issue and Tech support ended up sending me a new device. I purchased a phone and it ended up failing during a software update and wouldn't boot. Had to send it into LG for repair. Got it back andnit wouldn't unlock with the same error. Tech Support had sent me a replacement device brand new not refurbished after about 2 phone calls complaining about it not recognizing my device in the unlock app.
Sent from my LG-H811 using XDA Premium HD app
Click to expand...
Click to collapse
Maybe I should call them again. Last time I tried they basically said FU to me. They repaired it and that was that. Frankly, the only thing keeping me with these TMO arses is that I have a super cheap prepaid plan they no longer offer.
Of course my concern with them replacing the phone is that the replacement could have any of the other various issues that this LG quality control clusterF*** has.
Thinking along the lines of it being my last LG product instead. Maybe even sell it now before the flood and use my little LG Leon backup phone I bought when I initially sent this one in for service.And Maybe tell TMO FOOO too.
Whatever LG is doing when they are flashing phones back to stock after them being bricked, is really messing up the phones. I sent out another one and the IMEI is clear fully paid off and the device unlock app is pulling the same ****. I'm not impressed. T-mobile won't unlock the phone either because i'm not the original owner. There is no block what so ever on the phone. PURE B.S on T-mobile and LG's part.
On the phone with LG now. So far getting the same run-around. He is actually calling TMO support because he simply won't believe they can't fix it.
If I don't get a replacement, I may be selling this phone, done with LG for good and ordering a Moto X Pure or something
I don't mind a screw up by a company, but you best stand behind your product properly or foo you and your company, IMO.
Results of call.....Total Failure. The LG person pawns me off on a TMO person who asks for my number so they can call back. Instead, they just transferred me to a TMO support idiot who had no idea whatsoever about what was going on. Really sick of both these company's Bull****. Pretty sure this is my last LG product ever.
Decided to try again using Chat.
So annoyed with LG and TMO right now I may sell the phone and buy a Nexus 6p and Foo to all LG products in the future.
I think it has to do with LG's firmware they install. Can't see what else it can be. After installing the stock 10n firmware still getting the same error. Not sure what i can do, most likely i'll be selling the phone on swappa.
Masaker514 said:
I think it has to do with LG's firmware they install. Can't see what else it can be. After installing the stock 10n firmware still getting the same error. Not sure what i can do, most likely i'll be selling the phone on swappa.
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Click to collapse
Agreed. Something they are doing when they flash their firmware is causing the problem. It is NOT T-Mobile (albeit their quality of service for prepaid customers sucks ass
And that is fine if they fix the issue. Now they are just being ****tards and I have about had it.
All I can say is that after the quality control debacle of the G4, you'd have to be a fool to buy a G5. I know I won't
Barsky said:
Agreed. Something they are doing when they flash their firmware is causing the problem. It is NOT T-Mobile (albeit their quality of service for prepaid customers sucks ass
And that is fine if they fix the issue. Now they are just being ****tards and I have about had it
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Click to collapse
The more i speak to t-mobile the more i hate them, who puts an unlock app on a phone? In Canada we buy a phone same day get an unlock code and call it a day. I'm sure people will be leaving t-mobile to go elsewhere.
Sent from my LG-H812 using Tapatalk
Masaker514 said:
The more i speak to t-mobile the more i hate them, who puts an unlock app on a phone? In Canada we buy a phone same day get an unlock code and call it a day. I'm sure people will be leaving t-mobile to go elsewhere.
Sent from my LG-H812 using Tapatalk
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Click to collapse
It's because that crazy ass John Legarde is a jerkoff and this is their way of screwing over customers on Sim Unlocking. They actually put something in there that disallows the normal way of sim unlocking, if you put CM on your phone that will prompt for an unlock code (I bought one cheap).
T-Mobile is just simply an ASSHOLE company run by a human freak of nature
Barsky said:
It's because that crazy ass John Legarde is a jerkoff and this is their way of screwing over customers on Sim Unlocking. They actually put something in there that disallows the normal way of sim unlocking, if you put CM on your phone that will prompt for an unlock code (I bought one cheap).
T-Mobile is just simply an ASSHOLE company run by a human freak of nature
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Click to collapse
I also heard that you cant root it put in the international rom, put in a foreign sim and it asks for an unlock code. After that the phone says unlocked but it actually isn't. I wish i knew for about development i'd tear one of the 2 phones apart and try to fet the partition that allows us to bypass the unlock.
Sent from my LG-H812 using Tapatalk
Masaker514 said:
I also heard that you cant root it put in the international rom, put in a foreign sim and it asks for an unlock code. After that the phone says unlocked but it actually isn't. I wish i knew for about development i'd tear one of the 2 phones apart and try to fet the partition that allows us to bypass the unlock.
Sent from my LG-H812 using Tapatalk
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Click to collapse
Hah. Well, I am just trying to have it work being totally legit. It has nothing to do with rooting and romming, that much know as the problem existed right out of the box from them. Also, before the repair, the app work 100% rooted or not.
duplicate. my bad.
I always wonder why that button says Edit/Delete, but you can never delete them. :laugh:
Well, I just ordered a Nexus 6p with Project Fi. If I like it I will port my tmo number to it and be done with LG....since fi uses tmo, I will simply be done dealing with them directly.
Not sure I see any downsides to this
Hah, decided to make one last attempt with LG tech support, this time via email. Besides explaining to them why their initial reply was wrong, I also told them I have pretty much given up on future LG purchases and that I have a nexus 6p on the way to replace this phone. Just got another reply and supposedly he is kicking it up to his manager. We will see what happens, but I am not raising my expectations. Nothing says I can't cancel the nexus 6p.