[Q] HTC One Sound Issues with Headphones - One (M7) Q&A, Help & Troubleshooting

Hi there - I'm enjoying my new HTC One since a couple of days. Everything seem to be working fine and I am truly amazed being new to HTC but I'm having issues with the sound quality when I use headphones.
The moment any type of sound is played (headphones plugged in) by the phone I get some hissing sound from distortion, interference..... who knows. It stops after more or less two seconds after the last sound but is continuous when I play music. The headphones I'm using are noise-cancelling but I also tried several regular ones and the problem is still there. All headphones work fine with any other device.
Has anybody experienced similar issues? I would be grateful for any sort of help on this issue.
Cheers!

Sounds like the headphones are not plugged in all the way... Do you have a case with a cutout for the headphones? That could explain it. Try without the case.
Otherwise could be a faulty socket in the phone in which case exchange it.
Lastly, I know that bluetooth and wifi conflict when listening to music wirelessly.. Although you are plugged in to the phone, experiment with wifi and bluetooth turned off anyway if they are on by default.
Sent from my HTC One using Tapatalk 2

Cans with incompatible mic's cause issues too. A tip ring, ring, sleeve connector that is not genuine HTC will throw a weird reverb sound up.

Try turn off beats and see if you still hear noise?
Sent from my HTC One using xda app-developers app

h.han said:
Try turn off beats and see if you still hear noise?
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Thanks for the tip. The hissing noise is slightly lower than with Beats audio on but the problem still persists..

I've had 4 HTC Ones and they've all had this issue, exchanging it for an s4. Theres a few threads in the troubleshooting section about this, a few people claim that HTC told them over the phone that its a software issue but when I phoned them they didn't have a clue.

On my Sensation I had the same problem with in ear phones. The solution was to edit some config files in the/etc folder which would lower the gain settings, which would make the hiss virtually non existent.
You have to be rooted to do so.
The name of the file is
TPA2051_CFG.csv and another just like it.
You want to edit the mode_playback_headset line.
I don't have a One yet, and for that matter dont know if these files exist on the One.My feeling is they do, or some others just like it, but might be named a bit different since i think the TPA2051 in the file name stands for the chip, and in the above case would be for the Sensation.
But just wanted to pass this on as I certainly understand not wanting the hiss with low impedence in ear phones.
Sent from my HTC Sensation Z710e using Tapatalk 2

I have been noticing this issue also. It's sort of like a continuous faint popping / ticking that sometimes fades out, and comes back. However also I have noticed that the issue isn't an issue once you turn the screen off or are on the lock screen. So playing music, then locking it lets you have clean audio through the headphones. Isn't until I turn the screen on and unlock the device that the weird popping sound comes back. So using the headphones for anything with the screen on is a bit annoying... and turning beats audio off just reduces the volume of the popping sound but doesn't get rid of it.
Fortunately I don't really do much with headphones on the phone except for listening to music with the screen off, however if I could discover a fix for it to act good all the time that would just be fantastic. Particularly while web browsing.

I have had the same issue since i got the phone but i was reading that its something to do with any app that uses the proximity sensor? is there any truth in this i'd love to get rid of it...if i did the HTC is the perfect phone IMO

hegartyp said:
I have had the same issue since i got the phone but i was reading that its something to do with any app that uses the proximity sensor? is there any truth in this i'd love to get rid of it...if i did the HTC is the perfect phone IMO
Click to expand...
Click to collapse
I have the same problem but during voice calls. DUring music its fine. I have noticed that if I am using 3G , UMTS or LTE , this problem is much more compared to GSM . On GSM I feel nothing during voice call.

Interesting that I found this thread. I've been noticing a clicking or ticking sound while using my cheap FM transmitter in the car through the headphone jack. All other headphones work fine. I tried a LG device with the same transmitter and there is a 'whirring' feedback instead. The clicking is certainly unique to the HTC one, but it DOES depend on the device the headphone jack is connected too.

I agree the HTC does not sound good using in ear headphones. I tried all different types of in ear headphones nothing works. The Nexus 4 and Galaxy S4 are the same way. Listen to music is very unpleasant
Sent from my HTC One using xda app-developers app

I've heard this hissing issue with every android phone (s3, s4, one, evo 3d, nexus 7) i've tried to day.
As a sidenote I've also heard this on the BB Z10, but not on my girlfriends super old ipod touch.
I think apple may be the route to take for audio quality .

I have this issue too but faux sound nearly eliminates it. Just get a compatible kernel, set preset to quality and you are good to go
I also had this issue with my One X+ so it's obviously not the audio chip but rather something HTC is doing to increase the volume output.
Sent from my HTC One using Tapatalk 4 Beta
---------- Post added at 12:09 PM ---------- Previous post was at 12:06 PM ----------
Docks said:
I've heard this hissing issue with every android phone (s3, s4, one, evo 3d, nexus 7) i've tried to day.
As a sidenote I've also heard this on the BB Z10, but not on my girlfriends super old ipod touch.
I think apple may be the route to take for audio quality .
Click to expand...
Click to collapse
Sadly, that is the only way to go. My iPhone 5 had great sound quality, sound was clean and no hissing crap at all. It's really a sad that you have to get fauxsound to lower the gain to get decent quality output.
Sent from my HTC One using Tapatalk 4 Beta

killman2659 said:
I have this issue too but faux sound nearly eliminates it. Just get a compatible kernel, set preset to quality and you are good to go
I also had this issue with my One X+ so it's obviously not the audio chip but rather something HTC is doing to increase the volume output.
Sent from my HTC One using Tapatalk 4 Beta
---------- Post added at 12:09 PM ---------- Previous post was at 12:06 PM ----------
Sadly, that is the only way to go. My iPhone 5 had great sound quality, sound was clean and no hissing crap at all. It's really a sad that you have to get fauxsound to lower the gain to get decent quality output.
Sent from my HTC One using Tapatalk 4 Beta
Click to expand...
Click to collapse
i agree

Related

Tinny Audio?

Is anyone experiencing tinny speaker audio on the Vivid/Raider? It's tough to listen to music because its so full if treble and increasing the bass makes it sound too blown out...
Sent from my HTC PH39100 using Tapatalk
Yeah, it's embarrassing trying to laugh at YouTube videos with other people because it's so hard to hear.. I've invested in a pair of Skull Candy ear buds with the mic built in. Worth the money
PostaL cm said:
Yeah, it's embarrassing trying to laugh at YouTube videos with other people because it's so hard to hear.. I've invested in a pair of Skull Candy ear buds with the mic built in. Worth the money
Click to expand...
Click to collapse
Haha, good plan. I've got so many headphones I can't even keep track of them...lol. I love the Vivid so the speaker really doesn't bother me.
No Phone Speaker Is Great
I don't think any phone speaker is going to match a good set of earphones or even middling desktop stereo speakers. Some phones may be better than others, but is that the main way we are going to listen to audio - music, movies, phone calls? Yes, I know that if you want to show a video to someone else, you need the speaker.
Several other threads have already noted that the Vivid speaker, like other HTC phone speakers, may not be very good. I've listened to music over my Vivid's speaker. It's okay but not great. It's about as good as the speaker sound on my daughter's iPhone. But you just aren't going to get good sound from a tiny speaker.
Does the volume seem low to you guys?
Sent from my HTC PH39100 using Tapatalk
mike123475 said:
Does the volume seem low to you guys?
Sent from my HTC PH39100 using Tapatalk
Click to expand...
Click to collapse
It does, but its not a deal to me to be honest. Anyone ever try those Monster Bluetooth speakers? I wonder how those sound...
Sent from my HTC PH39100 using Tapatalk
Compare to my old Captivate, the volume of the Vivid is much lower.
Sent from my HTC PH39100 using XDA App
is there an app that can boost the audio output?
kiddchris said:
is there an app that can boost the audio output?
Click to expand...
Click to collapse
Also interested in this. I've seen one that increases the 3.5mm output, but not the speaker. I have my HP Touchpad patched to be louder and it works great. With all the dev support behind the Android platform I'd be surprised if there isn't a simple option to accomplish this.
I've noticed this with all of the recent HTC phones I've used. After having an Evo 3d, Inspire and the Vivid I've come to realize that HTC just doesn't care about speaker output. If I put my Vivid next to my 4s and play the same song the difference in volume and sound quality is crazy.
I downloaded equalizer app and it helped a lot
waltah! said:
I've noticed this with all of the recent HTC phones I've used. After having an Evo 3d, Inspire and the Vivid I've come to realize that HTC just doesn't care about speaker output. If I put my Vivid next to my 4s and play the same song the difference in volume and sound quality is crazy.
Click to expand...
Click to collapse
Played with the Rezound again today. First time I really tested built-in speaker. MUCH better than I've come to expect from HTC. Plenty of volume.
Most of these issues, low volume, too much treble, no bass... I was able too fix too some degree with the Volume+ app. It's in the Android market.
It's not perfect, but much better now.
Sent from my HTC Vivid using Tapatalk
Yeah, I noticed that the first time I watched a YouTube video on mine. Even with it turned all the way up it still doesnt have much volume. So, like others have said, Time to invest in a good set of headphones.
Devin.Morris.007 said:
Yeah, I noticed that the first time I watched a YouTube video on mine. Even with it turned all the way up it still doesnt have much volume. So, like others have said, Time to invest in a good set of headphones.
Click to expand...
Click to collapse
I'll second the "invest in a good set of headphones" recommendation, but that's probably because I'm an audiophile. (Ultrasone Edition 8 owner checking in)
Still, I use the speaker on my phones... a lot. It needs to be capable of reaching comfortable levels. At the AT&T store, I did my usual factory reset to the Vivid and then tried both Volume+ (have used before on a different handset with mixed results) and an EQ program. They both seemed to work for system sounds but conflicted with streaming programs like Spotify and Pandora. One made things even quieter. The other locked the phone and required that I pull the battery.
I'm surprised to find that apps that increase volume seem to be niche. There seemingly isn't something out there that's stable enough to be relied upon as an all-purpose solution. Of course, this wouldn't be an issue if the manufacturer invested in a quality component in the first place, but I digress.
As previously stated, I'm quite impressed by the speaker in the Rezound, so it looks like there actually IS something good coming from the Beats partnership. (because their headphones are garbage across the board... as is pretty much everything else associated with Jimmy Iovine) By my ears' account, it held up to the speakers found in the average Samsung handset. (i.e. quite loud) And that screen... best I've seen bar none. The screen on the Vivid is my favorite feature of the handset and, in my opinion, the best by far on AT&T, but the extra resolution on the Rezound takes overall fidelity up a notch. With the recent announcement that HTC is planning another high end phone for AT&T perhaps it will be in the same vein and, if it is, that's the handset I'm opting for. As it stands, I may end up going the bang for the buck route to tide me over and then sell it toward an outright purchase if/when it releases. Of course, should the phone not materialize as expected I wouldn't want to be stuck with something that came as a disappointment and I have to say... the Atrix 2 seems to be the most solid across the board handset currently on the carrier. (and one of the best in this regard on any for that matter)
There is a way to make the phone go to speaker, by turning the phone face down. My Vivid came with that box checked. It seems to affect the sound quality of the whole phone. If you uncheck that box, it makes a world of difference, and the phone sounds better, including any music played through the speaker. Just my opinion, but it worked for me.
Settings>Sound>Flip for speaker(uncheck this box).
grunt0300 said:
There is a way to make the phone go to speaker, by turning the phone face down. My Vivid came with that box checked. It seems to affect the sound quality of the whole phone. If you uncheck that box, it makes a world of difference, and the phone sounds better, including any music played through the speaker. Just my opinion, but it worked for me.
Settings>Sound>Flip for speaker(uncheck this box).
Click to expand...
Click to collapse
I tested with a song using the HTC music player. With the flip box unchecked, I could hear a little difference in the sound from the external speaker. The song sounded a little "deeper" and less tinny as others have described it. Since I've never used the speaker phone feature, I left the box unchecked.
After upgrading to ICS and getting Beats Audio, I can say that the sound quality is noticeably better when patched into my car's system via headphone jack. Beats Audio doesn't do squat unless you're using the headphone jack though.

Headphones - Unbranded beats?

So,
I've been putting my One to use today with it accompanying me on an internal flight in the UK.
Instead of using my SoundMagic earphones I decided to travel with the ones included and well, the audio quality is amazing, and a fair bit better than my usual headphones.
My question is, are they unbranded beats or just some decent unknown headphones by HTC?
Sent from my HTC One using xda app-developers app
Possibility is they take advices from Beats or have them monitor the engineering of the headsets.
Hox earphones are great too but I dislike them because they are on ear despite loving the flat cables. If One's earphones is that great. I might ditch my Sony in ears
Sent from my HTC One X using Tapatalk 2
CreativeNerdSam said:
So,
I've been putting my One to use today with it accompanying me on an internal flight in the UK.
Instead of using my SoundMagic earphones I decided to travel with the ones included and well, the audio quality is amazing, and a fair bit better than my usual headphones.
My question is, are they unbranded beats or just some decent unknown headphones by HTC?
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
They're actually HTC earphones which have been made to resemble beats earphones. They're not that bad tbh, miles better than the normal crap HTC usually serve up.
Sent from my HTC One using xda app-developers app
I think there great. I gave my beats that came with it to my kids. I don't get on with beats,don't find them comfortable. Definitely prefer the HTC pair that came with them. Now all I'm waiting for is free wireless PIONEER speakers.
Sent from my HTC One using xda premium
I agree, i had a pair of beats that came with my sensation and they were uncomfortable. The head phones that come included with the ONE are pleasant to wear and produce top notch sound quality for a stock pair of earphones. Well done HTC:good:
I compared with my Bose, urbeats, HTC's which is comes in box, galaxy S2 & S3 headphone and found that supplied standard headphone is best one and I found no different between urbeats and supplied one so I can sell my urbeats
But Urbets has a better grip in-ear
Sent from my GT-I9300 using xda app-developers app
think they may be unmarked beats - wish they put a beats mark on them
If the stock headphones are as good as people say, that is tremendous news. HTC should promote that fact harder, and consumers won't have to spend an extra £30 to £50, on getting decent sound quality.
I have to agree. Sound better than my klipsch s4 with the bonus of added button and tangle free cord. Will compare to my sound magics in a bit
Sent from my HTC One using xda premium
Put mine in for the first time today. The headphones are fantastic! So surprised by exactly how good they are. They rival the beats easily. There's no need to purchase another pair of in ears in my opinion. They are excellent headphones and tangle free to boot!
Sent from my HTC One using xda app-developers app
I'm wondering if the US carrier branded versions of these phones will come with the headsets as well. I haven't received a set of headphones with my phone since the Touch Pro. I'm sure it's probably under the carrier's discretion, but it'd be nice to have them stateside.
Imo I think the earphones are the best iv had with a phone but still a pile of #### the bass is simply way to saturated and lacks any replication of real bass sounds I.e. a bass drum or kick doesn't sound anything like a real kick, my cx300 2's and even beats tours are ey way better then the stock included ear phones however massively better then any other included and as good as ear pods by apple.
Sent from my HTC One using xda premium
eXplicit815 said:
I'm wondering if the US carrier branded versions of these phones will come with the headsets as well. I haven't received a set of headphones with my phone since the Touch Pro. I'm sure it's probably under the carrier's discretion, but it'd be nice to have them stateside.
Click to expand...
Click to collapse
I've posted the AT&T HTC One page where ppl will be ordering from once it goes live. It says it comes with headphones... Don't know if they are the beats or just the normal HTC ones.
YoungAceAtlanta said:
I've posted the AT&T HTC One page where ppl will be ordering from once it goes live. It says it comes with headphones... Don't know if they are the beats or just the normal HTC ones.
Click to expand...
Click to collapse
Pretty sure normal ones. The red ear tips ones that comes bundled with One. HTC stopped bundling beats earphones awhile back.
Sent from my HTC Sensation XE with Beats Audio using xda app-developers app
I wish they had volume controls.
They do look like 'Unmarked Beats', however, i saw a little rumour the other day telling me that they were actually made in the same factory, by the same Manufacturer / Supplier as Beats. I may be wrong, but he is quite high up in the Mobile Industry. . .
Not a chance these are unbranded beats, take it from an owner of that many ear/ head phones including beats tours and urbeats the bundled earphones are so far away from even urbeats in terms of sound quality they are like black and white. The earphones are very good for bundled but so far from any idea of audio clarity seen in beats earphones, anyone owning a set of tours will tell the same after hearing the bundled set.
Sent from my HTC One using xda premium
what i dont get is why they dont have track controls like most bundled earphones?
im assuming the button will play / pause music and answer / end calls only? ive not actually used them yet
I have now tried a couple of the earphones and a couple off apps to allow for music control from the mic button presses on the earphones, but have not managed to get the HTC one skip track, let alone change volume.
Therefore I am thinking maybe the phone itself may be the issue (it always re-dials the last called when I double tap the button on the earphones)
Anyone had success with any earphones on the HTC one? (please don't comment if you have used a different HTC phone, as this problem may be HTC specific) if so, please help with specific details.
Thanks
Sent from my HTC One using Tapatalk 2
lilvfr400boy said:
Imo I think the earphones are the best iv had with a phone but still a pile of #### the bass is simply way to saturated and lacks any replication of real bass sounds I.e. a bass drum or kick doesn't sound anything like a real kick, my cx300 2's and even beats tours are ey way better then the stock included ear phones however massively better then any other included and as good as ear pods by apple.
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
I have the UR Beats as well for comparison. I agree that the standard headphones are weaker when reproducing bass, but otherwise the clarity and overall quality of sound reproduction is very good. If you travelling on public transport etc the free headset is actually a good option.

Do your speaker make a popping sound after playing volume?

I got my HTC One today, and something I noticed is that 2 seconds after volume comes out of the speakers it's followed by a popping sound which sounds like the speakers are turning off. It's extremely annoying, and sometimes I hear a popping/clicking from the speaker when I'm not even playing sound.
Are you experiencing this, or is my unit defected? It's EXTREMELY annoying, considering the speakers are facing you, and you can't ignore it as if the sound was coming from the back of the phone.
Please let me know.
unity04 said:
I got my HTC One today, and something I noticed is that 2 seconds after volume comes out of the speakers it's followed by a popping sound which sounds like the speakers are turning off. It's extremely annoying, and sometimes I hear a popping/clicking from the speaker when I'm not even playing sound.
Are you experiencing this, or is my unit defected? It's EXTREMELY annoying, considering the speakers are facing you, and you can't ignore it as if the sound was coming from the back of the phone.
Please let me know.
Click to expand...
Click to collapse
I just received my second HTC One today and it has this problem (as did the first), I also get popping sounds while watching videos on youtube.
It also has the same loud hissing coming from the speakers when watching videos on youtube / playing games as my first phone. Considering audio is one of the main features of this phone it's quite disappointing.
I could probably live with the hissing / audio glitches if I didn't have dead pixels as well, oh well, time to get the Galaxy S4 I think.
-Aziki
Had 4 handsets all with this issue. All very different batch numbers. Could be a software issue but equally it might be a hardware issue, which isn't worth risking, especially when I can just get an s4 instead.
Sent from my HTC One using xda app-developers app
Have you tried disabling Beats Audio?
I've noticed a weird cut in / out when it first detects audio and engages Beats.
Probably unrelated...
It's part of the problem, beats makes the issue twice as bad, but it's still present without it.
Sent from my HTC One using xda app-developers app
It Software not hardware related. This used to happen with the One X when it first released, I think it was fixed though. Try closing all applications and running just YouTube, it normally makes the problem better. Also, if your on the Music app it won't always do it.
I have exactly the same problem
Is every handset having this problem? One of the main selling points of this device is the premium audio quality, right?
I'm having the same issue... Everytime I press the sleep button I hear a pop just a few sec later... Hope it'll be fix with the next software update... It's not a big deal, but now that I noticed that, it bother me everytime I hear it!
I disabled touch sounds, etc in sounds along with beats, and it is much better now
Sent from my Nexus 4 using Tapatalk 2
Can we join these 3 threads possibly?
Same issues on this thread can we join the 3 ?
this one and these 2
http://forum.xda-developers.com/showthread.php?p=40630257#post40630257
http://forum.xda-developers.com/showthread.php?t=2246554
I was told it's something to do with the beats audio amp/chip what ever it's called,
Sent from my HTC One using xda app-developers app
I think it maybe the EQ that the software uses. I remember when I had an AT&T One X someone made an audio mod for it that changed a lot of stuff and one of the versions had this problem but the others didn't so I don't think its a hardware issue.

Speaker distortion/resonance and buzzing

Hello,
I picked up my att note 3 on Friday. I believe I have a defective loudspeaker. When at max or near max volume when talking on speaker phone the audio is distorted/resonant similar to a buzzing. I tried removing the back cover which had no affect.
Being as others have modified the android OS to increase volume with success it seems likely to be a defective phone.
Please let me know if any one else hears poor speaker phone audio quality.
I will likely try to swap my phone out for a new one at att.
Daniel
Sent from my SAMSUNG-SM-N900A using xda app-developers app
dachness said:
Hello,
I picked up my att note 3 on Friday. I believe I have a defective loudspeaker. When at max or near max volume when talking on speaker phone the audio is distorted/resonant similar to a buzzing. I tried removing the back cover which had no affect.
Being as others have modified the android OS to increase volume with success it seems likely to be a defective phone.
Please let me know if any one else hears poor speaker phone audio quality.
I will likely try to swap my phone out for a new one at att.
Daniel
Sent from my SAMSUNG-SM-N900A using xda app-developers app
Click to expand...
Click to collapse
Maybe yours is normal. As when I listen to folks on speakerphoneI can hardly hear them compared to my S4 and its quiet perhaps they reduced it on my build for this very reason ( cheap speaker ).
I originally thought something was wrong with my device because i kept hearing the audio drop down and raise again when listening to music. But I noticed it never did that with anything else besides the app, Spotify. I decided to try another music app and I cannot replicate the issue. I think it's the Spotify app. Maybe a compatiblity issue with 4.3, not sure. Either way sounds comes out normal except in that app.
Sent from my SAMSUNG-SM-N900A using Tapatalk 4
Any one else experiencing this problem?
Hello Everyone,
I exchanged my phone this past Friday. The new phone may be slightly better than my previous one but it still distorts at full volume when on speakerphone.
Daniel
dachness said:
Hello Everyone,
I exchanged my phone this past Friday. The new phone may be slightly better than my previous one but it still distorts at full volume when on speakerphone.
Daniel
Click to expand...
Click to collapse
Ran some more tests on both my wife's and my unit. If you listen carefully on full volume you can occasionally hear it clip
Sent from my SM-N900T using Tapatalk
Mine is pretty bad. I have a hard time hearing people on speakerphone unless it is all the way up, then it is pretty distorted.

[Q] Quiet Speakers

My HTC One's speakers are really quiet. On maximum they sound quieter than Desire HD's... How can I fix that and possibly without root ? :angel:
+1... I have never been happy with the loudness, even sent my HTC to the service and apparently they replaced faulty speakers but I can't hear the difference. I compared my one with couple ones in several shops and mine was always quieter. There are threads "how to decrease volume on htc one" as people complain it is too loud, I wish my was that loud
Sent from my HTC One using xda app-developers app
Sometimes my speakers are even working and restart fixes it... Htc replied to me that I should compare it to other htc-s and if its bad i should restore defaults and try safe mode on the phone.. Neither of them fixes it... I heard it got screwed with the 4.3 update because people requested, but thats way too quiet.. "Boomsound"... Sure... I get the loudness I want in the toilet...

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