Database Develop

[Q] Audio issues- background noise

Has anyone else noticed any issues with a background noise behind the audio? It is most noticeable with headphones, however I can identify it regardless of how i am playing audio. It sounds like a sort of static/buzzing sound, and is really irritating now I've noticed it.

Jme369 said:
Has anyone else noticed any issues with a background noise behind the audio? It is most noticeable with headphones, however I can identify it regardless of how i am playing audio. It sounds like a sort of static/buzzing sound, and is really irritating now I've noticed it.
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Click to collapse
I do have background noises that do sound like some static/buzzing, most noticeable after the ringtone / notificiation playback, for a second. And no, the actual ringtone / soundfiles are just fine, its related to the One.

S/N on Qualcomm DACs is not the best, but this sounds like maybe something different.

Background noise solution
Jme369 said:
Has anyone else noticed any issues with a background noise behind the audio? It is most noticeable with headphones, however I can identify it regardless of how i am playing audio. It sounds like a sort of static/buzzing sound, and is really irritating now I've noticed it.
Click to expand...
Click to collapse
Hi I know the solution! Just switch off the NFC!
Settings/more/nfc
And you will be happy :good:
BRG
T

The noise is really quite significant, it makes listening to music over headphones pretty bad below half volume.
NFC was already turned off, but thanks for the advice anyway.
Sent from my HTC One using xda app-developers app

I've noticed the hissing when I use the camera to video something
I'm waiting for a replacement but now wonder if all phones are affected by the problem
Sent from my HTC One using xda premium

I doubt it, this is the only thread describing this problem so far. Return it is... Love the phone but am hating the build quality.
Sent from my HTC One using xda app-developers app

Jme369 said:
Has anyone else noticed any issues with a background noise behind the audio? It is most noticeable with headphones, however I can identify it regardless of how i am playing audio. It sounds like a sort of static/buzzing sound, and is really irritating now I've noticed it.
Click to expand...
Click to collapse
I think it might relate to Enable Beats sound. However, customer service told me HTC is working on this and will fix in SW.

It is the beats audio. Turn it off and the hiss is greatly reduced.

Beats audio seems to make no difference, have a replacement coming tomorrow so will be able to see whether it is a manufacturing fault or not.

I have this problem as well on my HTC One (Black).
It seems to be most noticeable on Youtube videos and games for me, disabling beats audio does seem to reduce the background noise / static but doesn't seem to get rid of it entirely, it also seems to happen no matter what you have the volume set to or if you are using headphones / the speakers.
I couldn't live with it and tried to get it replaced by phones4u but technical support said I would have to take it to a store and compare it with another HTC One, unfortunately no stores near me have any in stock so I am going to return it and wait for some of the kinks / build issues with the phone to be worked out.
-Aziki

Jme369 said:
Beats audio seems to make no difference, have a replacement coming tomorrow so will be able to see whether it is a manufacturing fault or not.
Click to expand...
Click to collapse
Did you end up getting a replacement and does it fix the problem?
Thanks,
Aziki

In my experience from having the One since Friday, I would say it is a software issue rather than the hardware. I do get popping and bad hissing from the speakers at different frequencies, but if I turn off Beats Audio it is reduced drastically, although then you lose the nice bass and depth from the speakers. Hopefully it will be fixed in an update. I mostly notice it on YouTube videos or files with lower quality/bitrate.

Rescheduled my delivery for tomorrow but will update this thread, id be suprised if this is an issue common to all the handsets though as it's pretty unlivable for me and I would have guessed more people would have reported it.
Sent from my HTC One using xda app-developers app

Received the replacement, same issue with the audio. Could be either a software fault or a hardware fault common to the batch? Either way, the replacement I received has some awful build quality issues, gaps and an overhang in the metal. I like the phone but this is getting stupid, may just get an s4...

Jme369 said:
Received the replacement, same issue with the audio. Could be either a software fault or a hardware fault common to the batch? Either way, the replacement I received has some awful build quality issues, gaps and an overhang in the metal. I like the phone but this is getting stupid, may just get an s4...
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Click to collapse
That sucks! :/
I was hoping you would come back saying your new phone is perfect and doesn't have the problem. It's weird that no one has come into this thread saying they don't have the problem, although only a handful of people have said they do.
It does seem like a software problem like you and a few other people have mentioned, considering sound is one of the main selling points of this phone you would have thought they wouldn't have shipped it with such an obvious flaw.
I'll be sending my phone back tomorrow and at this rate I'm not sure if I will be getting another one as the sound problem bugged the hell out of me for the short time I used it.
-Aziki

Phoned three and they were really apologetic, sending me a new phone that they will first inspect for build quality issues. I expect the audio issue will persist though. Phoned HTC to see if its a software issue or not (also reported the capacitive button issue) and a manager is going to phone me back at some point today or tomorrow. They have until the s4 release date to give me the phone I paid for or im jumping ship.... Good luck with your replacement .

The hissing is a known issue which only appears on some builds, I personally have no issue so it is hardware

What is the serial number of your device (the first 6 characters)? Would love to be able to track which build exactly has the issue.
Just to clarify, the hissing is most noticeable if you play a track at low volume through headphones. Is made worse with beats enabled, but still occurs without it on.

Serial number is HT339W, so it was made on the 9th March 2013 in Taiwan. No hissing at all

[Q] HTC One Sound Issues with Headphones

Hi there - I'm enjoying my new HTC One since a couple of days. Everything seem to be working fine and I am truly amazed being new to HTC but I'm having issues with the sound quality when I use headphones.
The moment any type of sound is played (headphones plugged in) by the phone I get some hissing sound from distortion, interference..... who knows. It stops after more or less two seconds after the last sound but is continuous when I play music. The headphones I'm using are noise-cancelling but I also tried several regular ones and the problem is still there. All headphones work fine with any other device.
Has anybody experienced similar issues? I would be grateful for any sort of help on this issue.
Cheers!

Sounds like the headphones are not plugged in all the way... Do you have a case with a cutout for the headphones? That could explain it. Try without the case.
Otherwise could be a faulty socket in the phone in which case exchange it.
Lastly, I know that bluetooth and wifi conflict when listening to music wirelessly.. Although you are plugged in to the phone, experiment with wifi and bluetooth turned off anyway if they are on by default.
Sent from my HTC One using Tapatalk 2

Cans with incompatible mic's cause issues too. A tip ring, ring, sleeve connector that is not genuine HTC will throw a weird reverb sound up.

Try turn off beats and see if you still hear noise?
Sent from my HTC One using xda app-developers app

h.han said:
Try turn off beats and see if you still hear noise?
Sent from my HTC One using xda app-developers app
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Click to collapse
Thanks for the tip. The hissing noise is slightly lower than with Beats audio on but the problem still persists..

I've had 4 HTC Ones and they've all had this issue, exchanging it for an s4. Theres a few threads in the troubleshooting section about this, a few people claim that HTC told them over the phone that its a software issue but when I phoned them they didn't have a clue.

On my Sensation I had the same problem with in ear phones. The solution was to edit some config files in the/etc folder which would lower the gain settings, which would make the hiss virtually non existent.
You have to be rooted to do so.
The name of the file is
TPA2051_CFG.csv and another just like it.
You want to edit the mode_playback_headset line.
I don't have a One yet, and for that matter dont know if these files exist on the One.My feeling is they do, or some others just like it, but might be named a bit different since i think the TPA2051 in the file name stands for the chip, and in the above case would be for the Sensation.
But just wanted to pass this on as I certainly understand not wanting the hiss with low impedence in ear phones.
Sent from my HTC Sensation Z710e using Tapatalk 2

I have been noticing this issue also. It's sort of like a continuous faint popping / ticking that sometimes fades out, and comes back. However also I have noticed that the issue isn't an issue once you turn the screen off or are on the lock screen. So playing music, then locking it lets you have clean audio through the headphones. Isn't until I turn the screen on and unlock the device that the weird popping sound comes back. So using the headphones for anything with the screen on is a bit annoying... and turning beats audio off just reduces the volume of the popping sound but doesn't get rid of it.
Fortunately I don't really do much with headphones on the phone except for listening to music with the screen off, however if I could discover a fix for it to act good all the time that would just be fantastic. Particularly while web browsing.

I have had the same issue since i got the phone but i was reading that its something to do with any app that uses the proximity sensor? is there any truth in this i'd love to get rid of it...if i did the HTC is the perfect phone IMO

hegartyp said:
I have had the same issue since i got the phone but i was reading that its something to do with any app that uses the proximity sensor? is there any truth in this i'd love to get rid of it...if i did the HTC is the perfect phone IMO
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Click to collapse
I have the same problem but during voice calls. DUring music its fine. I have noticed that if I am using 3G , UMTS or LTE , this problem is much more compared to GSM . On GSM I feel nothing during voice call.

Interesting that I found this thread. I've been noticing a clicking or ticking sound while using my cheap FM transmitter in the car through the headphone jack. All other headphones work fine. I tried a LG device with the same transmitter and there is a 'whirring' feedback instead. The clicking is certainly unique to the HTC one, but it DOES depend on the device the headphone jack is connected too.

I agree the HTC does not sound good using in ear headphones. I tried all different types of in ear headphones nothing works. The Nexus 4 and Galaxy S4 are the same way. Listen to music is very unpleasant
Sent from my HTC One using xda app-developers app

I've heard this hissing issue with every android phone (s3, s4, one, evo 3d, nexus 7) i've tried to day.
As a sidenote I've also heard this on the BB Z10, but not on my girlfriends super old ipod touch.
I think apple may be the route to take for audio quality .

I have this issue too but faux sound nearly eliminates it. Just get a compatible kernel, set preset to quality and you are good to go
I also had this issue with my One X+ so it's obviously not the audio chip but rather something HTC is doing to increase the volume output.
Sent from my HTC One using Tapatalk 4 Beta
---------- Post added at 12:09 PM ---------- Previous post was at 12:06 PM ----------
Docks said:
I've heard this hissing issue with every android phone (s3, s4, one, evo 3d, nexus 7) i've tried to day.
As a sidenote I've also heard this on the BB Z10, but not on my girlfriends super old ipod touch.
I think apple may be the route to take for audio quality .
Click to expand...
Click to collapse
Sadly, that is the only way to go. My iPhone 5 had great sound quality, sound was clean and no hissing crap at all. It's really a sad that you have to get fauxsound to lower the gain to get decent quality output.
Sent from my HTC One using Tapatalk 4 Beta

killman2659 said:
I have this issue too but faux sound nearly eliminates it. Just get a compatible kernel, set preset to quality and you are good to go
I also had this issue with my One X+ so it's obviously not the audio chip but rather something HTC is doing to increase the volume output.
Sent from my HTC One using Tapatalk 4 Beta
---------- Post added at 12:09 PM ---------- Previous post was at 12:06 PM ----------
Sadly, that is the only way to go. My iPhone 5 had great sound quality, sound was clean and no hissing crap at all. It's really a sad that you have to get fauxsound to lower the gain to get decent quality output.
Sent from my HTC One using Tapatalk 4 Beta
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Click to collapse
i agree

Poll: Is one speaker louder than the other?

A day after receiving my phone, I began to notice the bottom speaker was louder than the top. Now I'm wondering if this is common.
Holding the phone about 6-8 inches away from you, play a video or mp3 of talking (standup comedy/video blog/etc) with the volume 3-4 notches below max. Do one of the speakers sound slightly/noticeably louder?

Nfinity said:
A day after receiving my phone, I began to notice the bottom speaker was louder than the top. Now I'm wondering if this is common.
Holding the phone about 6-8 inches away from you, play a video or mps of talking (standup comedy/video blog/etc) with the volume 3-4 notches below max. Do one of the speakers sound slightly/noticeably louder?
Click to expand...
Click to collapse
Part of the update to the international version is a better stereo audio mix.
Sent from my HTCONE using xda app-developers app

raptoro07 said:
Part of the update to the international version is a better stereo audio mix.
Sent from my HTCONE using xda app-developers app
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Click to collapse
Thanks for the reply.
Maybe that would fix it. With it my Sprint unit only being a week old, I'd rather not risk it to wait and see. Lets Talk is sending me another one as we speak (type?). Gonna test my new unit to see if it has the same problem.
I actually might have waited it out if it weren't for the fact that the top speaker died at one point, requiring a soft reset to fix. Hopefully I just got a bad unit because I love this phone.

I noticed this on one that we took out of the box to play with. Was watching a few youtube videos on it and I noticed that the bottom speaker was slightly louder than the top. Otherwise it wouldn't really be noticeable imho, seems like a software mixing problem on the device we tested. Yours could have been defective if it was significantly louder than the top speaker.

Darkendvoid88 said:
I noticed this on one that we took out of the box to play with. Was watching a few youtube videos on it and I noticed that the bottom speaker was slightly louder than the top. Otherwise it wouldn't really be noticeable imho, seems like a software mixing problem on the device we tested. Yours could have been defective if it was significantly louder than the top speaker.
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Click to collapse
That's exactly what I'm experiencing. It's a minor volume difference, but enough to be noticeable. I almost started to believe one of my ears were less capable than the other, lol. I'll try out the replacement and see if it's an improvement. Wish I didn't have to set everything up again, though.

Nfinity said:
That's exactly what I'm experiencing. It's a minor volume difference, but enough to be noticeable. I almost started to believe one of my ears were less capable than the other, lol. I'll try out the replacement and see if it's an improvement. Wish I didn't have to set everything up again, though.
Click to expand...
Click to collapse
Just turn the phone upside down..

Felnarion said:
Just turn the phone upside down..
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Click to collapse
Don't be a smartass. I have this same issue. How exactly is flipping the phone supposed to help if one side is louder than the other? If i flip it over, ONE SIDE IS STILL LOUDER THAN THE OTHER. smh....

My bottom one is louder too I think, not by much tho...
Sent from my aluminum T.A.R.D.I.S!

I can barely notice a difference between the two speakers. If you didn't post this I probably would never even detected it but there is a very slight difference between the two speakers.

My apologies to any glass shattering moments created for anyone who reads this topic.
I've confirmed the volume imbalance by venturing to different retail stores and testing their models, along with the two I've posessed. Each time I've been able to have it presented to me in random orientations and, with my eyes closed, identify which side is the bottom speaker. It's kind of a neat party trick at this point, lol.
I've become used to it, assuming it to be a software fix away from perfection. Here's hoping HTC notices and balances the two.

Just got my black sprint model 2 days ago. Seems equal to me. Maybe I'm just not that anal.
Sent from my HTCONE using xda app-developers app

For what it's worth. I haven't noticed any imbalances with my phone...

I noticed this on one that we took out of the box to play with. Was watching a few youtube videos on it and I dynam rc planes noticed that the bottom speaker was slightly louder than the top.I can barely notice a difference between the two speakers. If you didn't post this I probably would never even detected it but there is a very slight difference between the two speakers:good::good:.

My bottom speaker is very slightly louder. I thought it was a hardware fault but turn beats on and both speakers level out perfectly! Can't complain!

Mine seems to be well balanced

Hi Guys
Just got my New One and Im having the same issue.. the bottom speaker is ever so slightly louder than the top.. On its side, the SIM tray down over, front cam at the top, listening to TuneIn Radio Pro and any music In the player.. the Right speaker is louder. Im running 422 / 2.24.401.8.
Are these defective units and should I replace it or is there a fix out for it.
Thanks

my top is louder.. for sure.. but it still sounds great to me.. i didt get my phone new.. i traded my S4 for the ONE.. from someone off craigslist.. the dude i got it from his first htc one died.. so they sent him a replacement he had it for 5 days the we traded phone

Stereo is never equally output balanced..which is why its stereo.

My top speaker is louder. Over the updates the overal sound volume has been decreased. Does anyone know of a volume fix?
Sent from my HTCONE using XDA Premium 4 mobile app

Have a m7ul, not a Sprint One, but I noticed my bottom speaker is MUCH louder than my top one. To the point where there's no noticeable difference in volume/sound if I cover the top speaker. Had anyone noticed if the ROM makes any difference? Stock sense vs Play Edition vs CM?
I'm on CM 10.2 nightly right now. I did have a lot of difficulty hearing people on phone calls on ARHD Sense though.
Sent from my One using Tapatalk 4

Speaker distortion/resonance and buzzing

Hello,
I picked up my att note 3 on Friday. I believe I have a defective loudspeaker. When at max or near max volume when talking on speaker phone the audio is distorted/resonant similar to a buzzing. I tried removing the back cover which had no affect.
Being as others have modified the android OS to increase volume with success it seems likely to be a defective phone.
Please let me know if any one else hears poor speaker phone audio quality.
I will likely try to swap my phone out for a new one at att.
Daniel
Sent from my SAMSUNG-SM-N900A using xda app-developers app

dachness said:
Hello,
I picked up my att note 3 on Friday. I believe I have a defective loudspeaker. When at max or near max volume when talking on speaker phone the audio is distorted/resonant similar to a buzzing. I tried removing the back cover which had no affect.
Being as others have modified the android OS to increase volume with success it seems likely to be a defective phone.
Please let me know if any one else hears poor speaker phone audio quality.
I will likely try to swap my phone out for a new one at att.
Daniel
Sent from my SAMSUNG-SM-N900A using xda app-developers app
Click to expand...
Click to collapse
Maybe yours is normal. As when I listen to folks on speakerphoneI can hardly hear them compared to my S4 and its quiet perhaps they reduced it on my build for this very reason ( cheap speaker ).

I originally thought something was wrong with my device because i kept hearing the audio drop down and raise again when listening to music. But I noticed it never did that with anything else besides the app, Spotify. I decided to try another music app and I cannot replicate the issue. I think it's the Spotify app. Maybe a compatiblity issue with 4.3, not sure. Either way sounds comes out normal except in that app.
Sent from my SAMSUNG-SM-N900A using Tapatalk 4

Any one else experiencing this problem?

Hello Everyone,
I exchanged my phone this past Friday. The new phone may be slightly better than my previous one but it still distorts at full volume when on speakerphone.
Daniel

dachness said:
Hello Everyone,
I exchanged my phone this past Friday. The new phone may be slightly better than my previous one but it still distorts at full volume when on speakerphone.
Daniel
Click to expand...
Click to collapse
Ran some more tests on both my wife's and my unit. If you listen carefully on full volume you can occasionally hear it clip
Sent from my SM-N900T using Tapatalk

Mine is pretty bad. I have a hard time hearing people on speakerphone unless it is all the way up, then it is pretty distorted.

[Q] Quiet Speakers

My HTC One's speakers are really quiet. On maximum they sound quieter than Desire HD's... How can I fix that and possibly without root ? :angel:

+1... I have never been happy with the loudness, even sent my HTC to the service and apparently they replaced faulty speakers but I can't hear the difference. I compared my one with couple ones in several shops and mine was always quieter. There are threads "how to decrease volume on htc one" as people complain it is too loud, I wish my was that loud
Sent from my HTC One using xda app-developers app

Sometimes my speakers are even working and restart fixes it... Htc replied to me that I should compare it to other htc-s and if its bad i should restore defaults and try safe mode on the phone.. Neither of them fixes it... I heard it got screwed with the 4.3 update because people requested, but thats way too quiet.. "Boomsound"... Sure... I get the loudness I want in the toilet...