Has anyone else noticed any issues with a background noise behind the audio? It is most noticeable with headphones, however I can identify it regardless of how i am playing audio. It sounds like a sort of static/buzzing sound, and is really irritating now I've noticed it.
Jme369 said:
Has anyone else noticed any issues with a background noise behind the audio? It is most noticeable with headphones, however I can identify it regardless of how i am playing audio. It sounds like a sort of static/buzzing sound, and is really irritating now I've noticed it.
Click to expand...
Click to collapse
I do have background noises that do sound like some static/buzzing, most noticeable after the ringtone / notificiation playback, for a second. And no, the actual ringtone / soundfiles are just fine, its related to the One.
S/N on Qualcomm DACs is not the best, but this sounds like maybe something different.
Background noise solution
Jme369 said:
Has anyone else noticed any issues with a background noise behind the audio? It is most noticeable with headphones, however I can identify it regardless of how i am playing audio. It sounds like a sort of static/buzzing sound, and is really irritating now I've noticed it.
Click to expand...
Click to collapse
Hi I know the solution! Just switch off the NFC!
Settings/more/nfc
And you will be happy :good:
BRG
T
The noise is really quite significant, it makes listening to music over headphones pretty bad below half volume.
NFC was already turned off, but thanks for the advice anyway.
Sent from my HTC One using xda app-developers app
I've noticed the hissing when I use the camera to video something
I'm waiting for a replacement but now wonder if all phones are affected by the problem
Sent from my HTC One using xda premium
I doubt it, this is the only thread describing this problem so far. Return it is... Love the phone but am hating the build quality.
Sent from my HTC One using xda app-developers app
Jme369 said:
Has anyone else noticed any issues with a background noise behind the audio? It is most noticeable with headphones, however I can identify it regardless of how i am playing audio. It sounds like a sort of static/buzzing sound, and is really irritating now I've noticed it.
Click to expand...
Click to collapse
I think it might relate to Enable Beats sound. However, customer service told me HTC is working on this and will fix in SW.
It is the beats audio. Turn it off and the hiss is greatly reduced.
Beats audio seems to make no difference, have a replacement coming tomorrow so will be able to see whether it is a manufacturing fault or not.
I have this problem as well on my HTC One (Black).
It seems to be most noticeable on Youtube videos and games for me, disabling beats audio does seem to reduce the background noise / static but doesn't seem to get rid of it entirely, it also seems to happen no matter what you have the volume set to or if you are using headphones / the speakers.
I couldn't live with it and tried to get it replaced by phones4u but technical support said I would have to take it to a store and compare it with another HTC One, unfortunately no stores near me have any in stock so I am going to return it and wait for some of the kinks / build issues with the phone to be worked out.
-Aziki
Jme369 said:
Beats audio seems to make no difference, have a replacement coming tomorrow so will be able to see whether it is a manufacturing fault or not.
Click to expand...
Click to collapse
Did you end up getting a replacement and does it fix the problem?
Thanks,
Aziki
In my experience from having the One since Friday, I would say it is a software issue rather than the hardware. I do get popping and bad hissing from the speakers at different frequencies, but if I turn off Beats Audio it is reduced drastically, although then you lose the nice bass and depth from the speakers. Hopefully it will be fixed in an update. I mostly notice it on YouTube videos or files with lower quality/bitrate.
Rescheduled my delivery for tomorrow but will update this thread, id be suprised if this is an issue common to all the handsets though as it's pretty unlivable for me and I would have guessed more people would have reported it.
Sent from my HTC One using xda app-developers app
Received the replacement, same issue with the audio. Could be either a software fault or a hardware fault common to the batch? Either way, the replacement I received has some awful build quality issues, gaps and an overhang in the metal. I like the phone but this is getting stupid, may just get an s4...
Jme369 said:
Received the replacement, same issue with the audio. Could be either a software fault or a hardware fault common to the batch? Either way, the replacement I received has some awful build quality issues, gaps and an overhang in the metal. I like the phone but this is getting stupid, may just get an s4...
Click to expand...
Click to collapse
That sucks! :/
I was hoping you would come back saying your new phone is perfect and doesn't have the problem. It's weird that no one has come into this thread saying they don't have the problem, although only a handful of people have said they do.
It does seem like a software problem like you and a few other people have mentioned, considering sound is one of the main selling points of this phone you would have thought they wouldn't have shipped it with such an obvious flaw.
I'll be sending my phone back tomorrow and at this rate I'm not sure if I will be getting another one as the sound problem bugged the hell out of me for the short time I used it.
-Aziki
Phoned three and they were really apologetic, sending me a new phone that they will first inspect for build quality issues. I expect the audio issue will persist though. Phoned HTC to see if its a software issue or not (also reported the capacitive button issue) and a manager is going to phone me back at some point today or tomorrow. They have until the s4 release date to give me the phone I paid for or im jumping ship.... Good luck with your replacement .
The hissing is a known issue which only appears on some builds, I personally have no issue so it is hardware
What is the serial number of your device (the first 6 characters)? Would love to be able to track which build exactly has the issue.
Just to clarify, the hissing is most noticeable if you play a track at low volume through headphones. Is made worse with beats enabled, but still occurs without it on.
Serial number is HT339W, so it was made on the 9th March 2013 in Taiwan. No hissing at all
Related
Hi all,
Hoping someone can help; I've had the phone for a week and speakers have been fine, I've actually started making calls more this weekend and today and I've noticed a hissing noise whenever the other person speaks; it really reduces clarity a bit. I have full signal my end; I've made test calls to other people and my answerphone, when there's no talking on the call there is no hiss, it's only when the other end speaks that there's a hissing noise, almost like it's been recorded and relayed through the phone if that makes sense.
Does anyone else get this or is it crystal clear for everyone?
It's nothing to do with Beats Audio, I've made calls with that on and off with the same outcome.
many thanks!
ryanp1983 said:
Hi all,
Hoping someone can help; I've had the phone for a week and speakers have been fine, I've actually started making calls more this weekend and today and I've noticed a hissing noise whenever the other person speaks; it really reduces clarity a bit. I have full signal my end; I've made test calls to other people and my answerphone, when there's no talking on the call there is no hiss, it's only when the other end speaks that there's a hissing noise, almost like it's been recorded and relayed through the phone if that makes sense.
Does anyone else get this or is it crystal clear for everyone?
It's nothing to do with Beats Audio, I've made calls with that on and off with the same outcome.
many thanks!
Click to expand...
Click to collapse
may be a problem with voice speaker or a network problem but take it back to sh0p swap it
mine is same but not all the time and i think its just when other person has bad signal i hope
ryanp1983 said:
Hi all, Hoping someone can help
Click to expand...
Click to collapse
How old are you? Serious question.
People with young ears can hear higher frequencies that older people can not and that's an established scientifically proven fact.
If you're in the 15 to 25 age range the HTC One may perform, to your ears, substantially differently to people in other age ranges.
compact_bijou said:
How old are you? Serious question.
People with young ears can hear higher frequencies that older people can not and that's an established scientifically proven fact.
If you're in the 15 to 25 age range the HTC One may perform, to your ears, substantially differently to people in other age ranges.
Click to expand...
Click to collapse
This doesn't make a hissing noise acceptable. If it happens on every call, even in different locations, the phone should be sent back for an exchange.
compact_bijou said:
How old are you? Serious question.
People with young ears can hear higher frequencies that older people can not and that's an established scientifically proven fact.
If you're in the 15 to 25 age range the HTC One may perform, to your ears, substantially differently to people in other age ranges.
Click to expand...
Click to collapse
I'm 29. It's definitely something not 100% right. I came from an iPhone 4S and although quality was never amazing, I noticed it being a problem as I have with the HTC. Seeing as this is a better phone than the 4S; I expect call quality to be better also, not worse.
I've just heard so many reviews saying call quality was so good and when I speak to people over the phone, it sounds like a recording made on a cassette and I find myself having to turn the volume up to max.
I did consider that the people I speak to may have a bad signal too so rang 3 (the network I'm on) and listened to their menus, the thinking being that if I have full signal there should be no problem and still there was distortion in the recorded menus.
Anyway, I've rang 3 and they've happily said they'll exchange the handset, only problem is they can't get stock until the 23rd April. I can still make out what people are saying so it's not an emergency, it's just that when you have a premium handset you want it to be just that. From all the digging around I've done it looks like a hardware issue with my phone. It;s just odd though because in regular use, the speakers are fantastic.
NextNexus said:
This doesn't make a hissing noise acceptable.
Click to expand...
Click to collapse
If you physically can not hear any hissing then hissing isn't an issue.
If someone who can hear 'hissing' and changes their handset and can still hear hissing then it's an issue for them.
Hissing could be a side effect of noise cancelling.
Anyone who's had any experience of ANR in recording situations will confirm that.
---------- Post added at 05:10 PM ---------- Previous post was at 05:08 PM ----------
ryanp1983 said:
definitely something not 100% right
Click to expand...
Click to collapse
Sounds like you're right from your description
I've had 4 handsets now that have all had this problem. Try listening to classical music on low volume or record a video in a quiet room and play it back. Also try classical music with headphones on low volume, same issue. Beats audio makes this issue worse but does not create it. After so many replacements I'm now done with this phone, getting an s4 instead, which is a real shame.
Sent from my HTC One using xda app-developers app
Jme369 said:
Try listening to classical music on low volume or record a video in a quiet room and play it back. Also try classical music with headphones on low volume, same issue.
Click to expand...
Click to collapse
Have done, did do, still am. Quality headphones, too. Lots of tops, still no 'hiss'
I listen to a lot of spoken word/classical/stuff, sourced direct from CD as well as radio/web/ and FLAC wherever possible.
I understand that 'hiss' on my HTC One isn't an issue for me but also happy to state that it might be for others
and I might not hear hiss as a result of loitering round 40k sound systems.
Look after your ears. Like your knees, you'll miss them when they're gone
i have had this very same problem on the 3 handsets i have had, all sim free phones from phones4u. I am also on '3' and wonder if its a sim card or network issue? When it works fine the call quality is very good however i would say that in 6/10 calls i have the hiss/static noise when the other person is speaking.
I have a 'late build' handset from one of the fw build places and generally the build quality is better and i also do not suffer the haptic button/lack of response on back and home buttons that i had on the previous devices.
Could it possibly be sim card related?
Hi all
I have the same issue with about 90% of calls and am also with 3. I'm on my 3rd handset now and all have had the same problem. The hissing is only when the other person speaks and although I can still understand them, it's very annoying. Apart from this issue, the phone is great but I'm seriously thinking of changing to the S4 which I'm really not happy about.
I've also changed my SIM for a new card today and it's made no difference. Any ideas what the problem could be?
topoff1 said:
I've also changed my SIM for a new card today
Click to expand...
Click to collapse
WTF?
topoff1 said:
and it's made no difference.
Click to expand...
Click to collapse
How could it?
topoff1 said:
Any ideas what the problem could be?
Click to expand...
Click to collapse
Hissing. Try another handset. Troll.
Well, I'm pleased it's not just me then!
As I said, replacement due next week, if it's the same then that'll be a shame. I'm not sure yet if it's enough to make me cancel and get another phone but it would be nice if there was an improvement.
There is a low hissing on video recording in silent rooms but to be honest, it's not really audible in a normal environment and it's no different to other handsets I've recorded video on. You can't expect a phone to be 100% brilliant at everything it does, just hope for it! If I want a clean sounding, picture perfect video, I'd use my camcorder. When I need to take a video there and then and have the phone, usually it's of my kids and usually they're running and screaming so any hissing is not heard.
I did take a call this morning and although not what I would describe as crystal clear, was an improvement on yesterday; perhaps it is signal related and by that I mean the signal of the person at the other end. If their signal is weaker then perhaps this is just how it sounds on the HTC and I will have to live with it if I like the phone enough; which I do.
Thanks again everyone, you've helped me not to feel alone and that it was all in my head!
ignore my post
---------- Post added at 02:41 PM ---------- Previous post was at 02:37 PM ----------
hpsauce37 said:
i have had this very same problem on the 3 handsets i have had, all sim free phones from phones4u. I am also on '3' and wonder if its a sim card or network issue? When it works fine the call quality is very good however i would say that in 6/10 calls i have the hiss/static noise when the other person is speaking.
I have a 'late build' handset from one of the fw build places and generally the build quality is better and i also do not suffer the haptic button/lack of response on back and home buttons that i had on the previous devices.
Could it possibly be sim card related?
Click to expand...
Click to collapse
Try setting the phone to GSM / 2G and see if you still have the "hissing". I have this on Xperia Z on Orange and 3 mobile when the phone is in 3G or H mode while making calls.
Edit: sorry I noticed you're on 3 mobile and they don't have 2G. I think it is related to network mode though and not reception.
compact_bijou said:
WTF?
How could it?
Hissing. Try another handset. Troll.
Click to expand...
Click to collapse
Thanks for that helpful and constructive reply. HTC told me to try changing the SIM card, unfortunately I'm not as phone savvy as you obviously are!
I'm just trying to work out why all three handsets had the same issue. I only have 8 more days left of 3's 28 day exchange policy, so need to decide whether to put up with this or exchange for an alternative handset that hopefully won't have this issue.
I don't honestly think that getting another handset will change the call hissing issue as u have had it on all 3 if mine. Honestly think it must be '3' thing don't know if it's network or SIM or setting problem. I am just trying to decide if I can live with it or not.
Sent from my HTC One using xda premium
hpsauce37 said:
I don't honestly think that getting another handset will change the call hissing issue as u have had it on all 3 if mine. Honestly think it must be '3' thing don't know if it's network or SIM or setting problem. I am just trying to decide if I can live with it or not.
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
That could be true but I was with 3 for my iPhone 4S and never once noticed the hissing noise
Nothing wrong with three, have had a few phones with them with no issue. Also everyone else I know on three doesn't have this issue.
Sent from my HTC One using xda app-developers app
I''ve noticed that this issue for me only occurs when I call someone. When I receive calls the quality is excellent with no hissing when the caller speaks. Any ideas why this might be?
topoff1 said:
I''ve noticed that this issue for me only occurs when I call someone. When I receive calls the quality is excellent with no hissing when the caller speaks. Any ideas why this might be?
Click to expand...
Click to collapse
I have read about this issue. It is due to the noise cancelling mic configuration. It was first noticed in 1080P videos where there is a slight hiss no matter what. So far it is thought to be a software issue that should be fixable via changing a gain setting we don't have access to currently. Again this is just hear say right now so take it with a grain of salt.
Hope HTC recognise this problem quickly along with the other things like the captive button issues and release a fix asap or they face undoing all the hardwork that was but into designing this phone and forcing everyone to the gs4
Sent from my HTC One using xda premium
I got my HTC One today, and something I noticed is that 2 seconds after volume comes out of the speakers it's followed by a popping sound which sounds like the speakers are turning off. It's extremely annoying, and sometimes I hear a popping/clicking from the speaker when I'm not even playing sound.
Are you experiencing this, or is my unit defected? It's EXTREMELY annoying, considering the speakers are facing you, and you can't ignore it as if the sound was coming from the back of the phone.
Please let me know.
unity04 said:
I got my HTC One today, and something I noticed is that 2 seconds after volume comes out of the speakers it's followed by a popping sound which sounds like the speakers are turning off. It's extremely annoying, and sometimes I hear a popping/clicking from the speaker when I'm not even playing sound.
Are you experiencing this, or is my unit defected? It's EXTREMELY annoying, considering the speakers are facing you, and you can't ignore it as if the sound was coming from the back of the phone.
Please let me know.
Click to expand...
Click to collapse
I just received my second HTC One today and it has this problem (as did the first), I also get popping sounds while watching videos on youtube.
It also has the same loud hissing coming from the speakers when watching videos on youtube / playing games as my first phone. Considering audio is one of the main features of this phone it's quite disappointing.
I could probably live with the hissing / audio glitches if I didn't have dead pixels as well, oh well, time to get the Galaxy S4 I think.
-Aziki
Had 4 handsets all with this issue. All very different batch numbers. Could be a software issue but equally it might be a hardware issue, which isn't worth risking, especially when I can just get an s4 instead.
Sent from my HTC One using xda app-developers app
Have you tried disabling Beats Audio?
I've noticed a weird cut in / out when it first detects audio and engages Beats.
Probably unrelated...
It's part of the problem, beats makes the issue twice as bad, but it's still present without it.
Sent from my HTC One using xda app-developers app
It Software not hardware related. This used to happen with the One X when it first released, I think it was fixed though. Try closing all applications and running just YouTube, it normally makes the problem better. Also, if your on the Music app it won't always do it.
I have exactly the same problem
Is every handset having this problem? One of the main selling points of this device is the premium audio quality, right?
I'm having the same issue... Everytime I press the sleep button I hear a pop just a few sec later... Hope it'll be fix with the next software update... It's not a big deal, but now that I noticed that, it bother me everytime I hear it!
I disabled touch sounds, etc in sounds along with beats, and it is much better now
Sent from my Nexus 4 using Tapatalk 2
Can we join these 3 threads possibly?
Same issues on this thread can we join the 3 ?
this one and these 2
http://forum.xda-developers.com/showthread.php?p=40630257#post40630257
http://forum.xda-developers.com/showthread.php?t=2246554
I was told it's something to do with the beats audio amp/chip what ever it's called,
Sent from my HTC One using xda app-developers app
I think it maybe the EQ that the software uses. I remember when I had an AT&T One X someone made an audio mod for it that changed a lot of stuff and one of the versions had this problem but the others didn't so I don't think its a hardware issue.
Has anyone tried switching off the Beats audio while using the stereo speakers? I find the sound shifts heavily towards the right side (lower speaker grill). It is completely unbalanced as if the speakers in the top and bottom of the phone are totally different. With Beats enabled I think there is still a bit of a skew towards the right speaker. I read 1.29 mentions something about Beats audio speaker balance but I don't know if this is connected or not. 1.29 is not out for SIM free UK yet.
Same for me, the lower speaker is defiantly louder, Beats or no Beats on 1.28 or 1.29
rovex said:
Same for me, the lower speaker is defiantly louder, Beats or no Beats on 1.28 or 1.29
Click to expand...
Click to collapse
Hmm...not good. But thank you for confirming you hear the same thing. In my case switching on Beats seems to reduce the inequality but it is still there.
Slightly off topic, but I haven't used beats, until now. I just tried through speakers with beats on, sound quality dreadful to my ears, muddied and lacking in clarity compared to beats off.
I did think beats was intended for use with earphones, typically less expensive ones that were lacking in bass response
Sent from my HTC One using xda app-developers app
Hi all,
Same problem here, very obvious with this test : youtube.com........... /watch?v=e8ODm-F9-IM
This problem doesn't give many answers when googled, so i think it is not so common.
Probably going to ask for a RMA...
jonstatt said:
Has anyone tried switching off the Beats audio while using the stereo speakers? I find the sound shifts heavily towards the right side (lower speaker grill). It is completely unbalanced as if the speakers in the top and bottom of the phone are totally different. With Beats enabled I think there is still a bit of a skew towards the right speaker. I read 1.29 mentions something about Beats audio speaker balance but I don't know if this is connected or not. 1.29 is not out for SIM free UK yet.
Click to expand...
Click to collapse
Sorry for bumping such an old thread. I hope I am not going against rules here...
Anyway, I have exact the same scenario as described by OP. When beats are off, the balance is quite heavily on the lower speaker, when beats on however, the balance shifts to the center and it is okay then (I feel like it might still be a little bit towards the bottom speaker but very very slightly if any). I have no idea what to think about it. How come turning beats on changes the balance, how does it make any sense? If those are just software presets that would mean it is software related, not hardware.
Anyway, is it still happening to you guys? Any update on that?
Ciebiada said:
Sorry for bumping such an old thread. I hope I am not going against rules here...
Anyway, I have exact the same scenario as described by OP. When beats are off, the balance is quite heavily on the lower speaker, when beats on however, the balance shifts to the center and it is okay then (I feel like it might still be a little bit towards the bottom speaker but very very slightly if any). I have no idea what to think about it. How come turning beats on changes the balance, how does it make any sense? If those are just software presets that would mean it is software related, not hardware.
Anyway, is it still happening to you guys? Any update on that?
Click to expand...
Click to collapse
The fact that it does shift with Beats may indicate something about the hardware design and that it is intentional. I need to see a tear-down that closely looks at the speaker components. Perhaps the lower speaker has more space behind it to resonate, or perhaps it is a different size of speaker cone. The Beats function may be specifically set-up to help offset the imbalance and perhaps the speakers were never intended to be used without Beats.
I tried a friends who bought his just two weeks ago (mine was a launch day phone), and his is exactly the same. I think a lot of people just haven't noticed it.
jonstatt said:
The fact that it does shift with Beats may indicate something about the hardware design and that it is intentional. I need to see a tear-down that closely looks at the speaker components. Perhaps the lower speaker has more space behind it to resonate, or perhaps it is a different size of speaker cone. The Beats function may be specifically set-up to help offset the imbalance and perhaps the speakers were never intended to be used without Beats.
I tried a friends who bought his just two weeks ago (mine was a launch day phone), and his is exactly the same. I think a lot of people just haven't noticed it.
Click to expand...
Click to collapse
I tried asking here on forums once, but got just one reply from a guy that said that his unit is perfectly fine.
This and also the fact that it is not mentioned more frequently made me think that it may in fact be a problem with my (or more, but not all) device.
However when I think about it now, if it happens to you, to me, and a bunch of other people it cannot be a coincidence.
Since the Beats Audio is turned on by default, and it is one of the phone's selling points, I am sure that most people use it and don't notice the imbalance, the rest may not use the speakers too much to notice, many people may be too ignorant to notice that there is something wrong, others may just don't care.
Yesterday I tried to compare with a device in a shop, but there was too much background noise for me to tell if there is imbalance or not.
Anyway. Regarding to what you have said if that's true then alright, I am okay with using Bets Audio while listening through speakers, but it is annoying if I would want to keep my EQ flat when listening through headphones.
Hey there!
I have recently purchased a new Z3C and think it is indeed a really great phone. However, one thing that really bugs me is a constant and very noticable static noise during calls and only perceivable when using the earpice, not e.g. headphones. You can hear it all the time, especially when pausing the conversation.
Thisis the second device I have that happen, so I would really be interested if everyone else's sound via earphone is clear or if a bit of static is normal. Am I being paranoid?
I switched off all the options for "optimization" in the call settings, btw.
Cheers
panecondoin said:
Hey there!
I have recently purchased a new Z3C and think it is indeed a really great phone. However, one thing that really bugs me is a constant and very noticable static noise during calls and only perceivable when using the earpice, not e.g. headphones. You can hear it all the time, especially when pausing the conversation.
Thisis the second device I have that happen, so I would really be interested if everyone else's sound via earphone is clear or if a bit of static is normal. Am I being paranoid?
I switched off all the options for "optimization" in the call settings, btw.
Cheers
Click to expand...
Click to collapse
Hi,
I have the same problem and it's driving me crazy. First i thought i got a phone with failure so i send it to the repair service but they were convincing me that it's normal. I couldn't belive such a thing can be normal so i insisted on a phone replacement. After writing mails directly to Sony, replacement was approved but guess what - replacement phone had the same issue. I also checked couple of phones in shops and you could hear static noice in earspeaker on all of them. However some people on forums say they can't hear anything so i'm still not sure if this problem exists only in some series. I googled much on this subject and found that Sony had many issues with audio/speaker/volume in previous Z models but it seems it was solved with firmwares. However i believe this is a hardware problem of earspeaker they use. I even found u can order a new one on ebay. All in all, as you said phone is great but this thing is annoying as hell. I tried many other brands to see if they have any sound noise and i can't hear anything. Sad story
Regards,
Nino
orcalator said:
... I also checked couple of phones in shops and you could hear static noice in earspeaker on all of them. However some people on forums say they can't hear anything so i'm still not sure if this problem exists only in some series. ...
Click to expand...
Click to collapse
Quick reaction to other ppl. Ppl are deaf!
Now not so hot blooded . Happened to me many times. I have (thank God) still good hearing.
Most of the ppl I know do not care, get used or even do no hear this sound, OR are not able to distinguish it.
So even if they tell you, they do not hear it, till you can use their phone and test it next to your, that means nothing....
(This is not my first phone where I can hear something that 99 percent ppl cant hear, even on mine... luckily there is few that can so I know I am not going crazy )
Now the second point is to prove it and if it really is not just how the phone should sound.
Anyways what I tried and made me nervous was the service tests in the Service Menu *#*#7378423#*#*
All of these Primary Mic , Secondary Mic and Earphone tests sound horrible .
Serious crackling, buzzing on the Mics and Earphone, like I am used to from the Phone Call , static noise...
Funny thing however, ppl say they can hear me good and the video records also with good quality. So I do not understand how both of the mics sound so incredibly bad in the test. Well they both go through the same Earphone where I have the static noise, so the earphone could really be faulty, but I never hear the crackling, buzzing cut ofs in the call...
Update: Seems to be normal
Just an update:
I have checked another two devices, different mobile providers as well, and all of them had the same static when using the earphone. No such static when using a headset, though. It seems to be normal. I have checked my old (Xperia P) and there's static as well, although less noticeable due to a weaker/more quiet earpiece.
I also have decided to just go with it, since you can understand everything loud and clear and every other aspect of the Z3C is just that good.
Thanks for reporting everybody. I, too, thought I was going a bit crazy! Enjoy your devices everybody :good::good::good:
panecondoin said:
...Thanks for reporting everybody. I, too, thought I was going a bit crazy! Enjoy your devices everybody :good::good::good:
Click to expand...
Click to collapse
Buddy can you go to a bathroom, or somewhere without much sound. And try the Service Menu Tests.
*#*#7378423#*#* in dialer. ?
And test the Primary Mic, Secondary Mic , Earphone.
Thanks
PAGOT said:
Buddy can you go to a bathroom, or somewhere without much sound. And try the Service Menu Tests.
*#*#7378423#*#* in dialer. ?
And test the Primary Mic, Secondary Mic , Earphone.
Thanks
Click to expand...
Click to collapse
No proplem
I am nowhere nearly silent enough to check it, but will do when I come home this afternoon. Will report back ASAP!
I'd also like to hear your results. I was about to get myself one of these phones today as they are a good price at the moment. But having a constant noise in the background on calls would bug the heck out of me! I don't want to have to use a headset, hate em. I can deal with some problems as ANY phone you buy these days has some problem, there is no perfect phone out there. I'm currently browsing the web and XDA for problems associated with the Z3 Compact, but so far this is a biggy for me, that and maybe the purple/pink hue on the camera in some pictures.
How loud are these noises in comparison to the volume of the person on the other end of a call?
RuffBuster said:
I'd also like to hear your results. I was about to get myself one of these phones today as they are a good price at the moment. But having a constant noise in the background on calls would bug the heck out of me! I don't want to have to use a headset, hate em. I can deal with some problems as ANY phone you buy these days has some problem, there is no perfect phone out there. I'm currently browsing the web and XDA for problems associated with the Z3 Compact, but so far this is a biggy for me, that and maybe the purple/pink hue on the camera in some pictures.
How loud are these noises in comparison to the volume of the person on the other end of a call?
Click to expand...
Click to collapse
In my case, I can hear the person clearly, still with some hissing. Only in silent passages it becomes really "visible".
Interesting enough I just tried something . I put the headset in a different way on my ear....
I think what I am getting is the effect of when you put your hand on your ear, seashell stuff noise ...
There is a definite hissing, static noise but becomes less apparent depending on the placement of the headset without loosing the quality of the voice, or loudness.
PAGOT said:
In my case, I can hear the person clearly, still with some hissing. Only in silent passages it becomes really "visible".
Interesting enough I just tried something . I put the headset in a different way on my ear....
I think what I am getting is the effect of when you put your hand on your ear, seashell stuff noise ...
There is a definite hissing, static noise but becomes less apparent depending on the placement of the headset without loosing the quality of the voice, or loudness.
Click to expand...
Click to collapse
Does it make you wish you had chosen another phone?
RuffBuster said:
Does it make you wish you had chosen another phone?
Click to expand...
Click to collapse
I do not think I will be ever satisfied with any phone I had.... I found issues on all of them...
Till now no. I tried the sound recorder from sony, the sound came out ok. Video also seemed ok.
So if there is an issue, is most probably with the Earphone. But as was said in another threads, other phones have this also, to which extent depends on many factors...
To answer. Not yet . I have it only for a week. Will see how much I get used to it.
PAGOT said:
I do not think I will be ever satisfied with any phone I had.... I found issues on all of them...
Till now no. I tried the sound recorder from sony, the sound came out ok. Video also seemed ok.
So if there is an issue, is most probably with the Earphone. But as was said in another threads, other phones have this also, to which extent depends on many factors...
To answer. Not yet . I have it only for a week. Will see how much I get used to it.
Click to expand...
Click to collapse
I also kept the phone but i find this thing very annoying. Few days ago i talked on a phone in a silent office room and it really sucks, u constantly hear sshhhhh.. Static noise is just too loud. I tried other brands like iphone, my old Nokia, samsung and there was absolutly no noise. I even tried Sony Xperia Z1 from friend and it is also noise free. I would buy earspeaker on ebay and replace current one only if i'd knew that will solve the problem.
RuffBuster said:
I'd also like to hear your results. I was about to get myself one of these phones today as they are a good price at the moment. But having a constant noise in the background on calls would bug the heck out of me! I don't want to have to use a headset, hate em. I can deal with some problems as ANY phone you buy these days has some problem, there is no perfect phone out there. I'm currently browsing the web and XDA for problems associated with the Z3 Compact, but so far this is a biggy for me, that and maybe the purple/pink hue on the camera in some pictures.
How loud are these noises in comparison to the volume of the person on the other end of a call?
Click to expand...
Click to collapse
The static noise does not interfere with the clarity of the received voice. You can hear the caller loud and clear. You will notice the static noise more as the ambient sound around you decreases. I for one have noticed, that I also tend to somehow ignore the static noise a couple of seconds in on a call.
PAGOT said:
In my case, I can hear the person clearly, still with some hissing. Only in silent passages it becomes really "visible".
Interesting enough I just tried something . I put the headset in a different way on my ear....
I think what I am getting is the effect of when you put your hand on your ear, seashell stuff noise ...
There is a definite hissing, static noise but becomes less apparent depending on the placement of the headset without loosing the quality of the voice, or loudness.
Click to expand...
Click to collapse
@PAGOT I have tested everything you said and, besides said static noise, I could reproduce the issues you reported with the primary and secondary microphones: a very underwhelming performance of both of the microphones. Cracking, static sound. None of the possible options in the calls settings menu changed anything for the better or worse.
Strangely enough, the sound quality of my calls have been reported to be loud and clear. I also tried Sony's audio recorder, with flawless results Makes no sense.
PAGOT said:
I do not think I will be ever satisfied with any phone I had.... I found issues on all of them...
Till now no. I tried the sound recorder from sony, the sound came out ok. Video also seemed ok.
So if there is an issue, is most probably with the Earphone. But as was said in another threads, other phones have this also, to which extent depends on many factors...
To answer. Not yet . I have it only for a week. Will see how much I get used to it.
Click to expand...
Click to collapse
After the new tests I was being confused, again. But, as both of you already put forth, no phone is perfect and I will stay with the Z3C because of the nice features of the device along its very competetive price. I love to forget about charging my phone regardless of heavy usage all day long. The phone stays. Everybody responding here did a great job sharing their experiences! Good work:good:
orcalator said:
I also kept the phone but i find this thing very annoying. Few days ago i talked on a phone in a silent office room and it really sucks, u constantly hear sshhhhh.. Static noise is just too loud. I tried other brands like iphone, my old Nokia, samsung and there was absolutly no noise. I even tried Sony Xperia Z1 from friend and it is also noise free. I would buy earspeaker on ebay and replace current one only if i'd knew that will solve the problem.
Click to expand...
Click to collapse
Yeah, well my wife has an iPhone 5s and also that thing is silent... no noise...
Am currently factory resetting as that will be the first thing they gonna ask me if I did ... I think I will send it to repair.
Even if this an sw issue or new one will have it too, till somebody/enough ppl complain I doubt they will fix it.
PAGOT said:
Yeah, well my wife has an iPhone 5s and also that thing is silent... no noise...
Am currently factory resetting as that will be the first thing they gonna ask me if I did ... I think I will send it to repair.
Even if this an sw issue or new one will have it too, till somebody/enough ppl complain I doubt they will fix it.
Click to expand...
Click to collapse
Would be nice if you could report if sending it to repair fixes the issue, should you actually do it and remember
panecondoin said:
Would be nice if you could report if sending it to repair fixes the issue, should you actually do it and remember
Click to expand...
Click to collapse
For now I made a thread over at sonymobile too. Will try to go and check colleagues Z3C. Majority of ppl actually got the Z3C.... about 10 devices in my vicinity...
PAGOT said:
I do not think I will be ever satisfied with any phone I had.... I found issues on all of them...
Till now no. I tried the sound recorder from sony, the sound came out ok. Video also seemed ok.
So if there is an issue, is most probably with the Earphone. But as was said in another threads, other phones have this also, to which extent depends on many factors...
To answer. Not yet . I have it only for a week. Will see how much I get used to it.
Click to expand...
Click to collapse
PAGOT said:
For now I made a thread over at sonymobile too. Will try to go and check colleagues Z3C. Majority of ppl actually got the Z3C.... about 10 devices in my vicinity...
Click to expand...
Click to collapse
I already passed all procedure with repair service couple of months ago, and it was not a very nice experience. The worst thing was that guy in repair service tried to make a fool out of me, like "nothing is wrong with this phone, i don't hear any noise". I mean come on, all people i asked to listen the sound heard noise, and he pretends not to hear anything. However i insisted on repair and then agony begon. After a couple of days they returned me phone with explanation that they made software adjusments and that all is fine now. Yeah sure.. it was the same ofc. I didn't take the phone but insisted on repair again. After a couple of days they said that they replaced earspeaker and that all is fine now. Yeah sure... same thing again. Then they said that they can't do anything more while guys in repair service were looking me like "again this crazy man" and made stupid jokes like "you can leave the phone here if it's not good for you". Total idiots. That really pissed me off and i contacted local Sony support in my country (Croatia, Europe). After exchanging 2 mails with them, explaining what is going on, they agreed to give me replacement phone. Unfortunately new phone had a same issue so i'm now stuck with it. I hope you will not have all this trouble but now you know what can you expect. I also wrote about this at: talk.sonymobile.com/t5/Xperia-Z3-Z3-Dual/static-noise-on-xperia-z3-speaker/m-p/924466/highlight/false
orcalator said:
I already passed all procedure...
Click to expand...
Click to collapse
Can totally understand that ... was more times in a situation like this ...
A safe bet is to argue with the Service Menu tests. Microphone and Secondary Microphone and Earphone and also Stereo Speaker.
Microphones sound both bad...crackling, buzzing, static
Earphone - static noise.
Stereo Speaker - upper one is on and down one is hissing.
They can't argue with that... no matter how much they try... and its their test ...
No matter how much they want ...
(You do not have to tell them , that ppl can hear you nicely , or that video/audio recordings sound better)
Kinda thinking that this is might be a software issue? Heard theories about artificially adding some tone/noise to the call, so you know you are on call or whatever. So the filters or whatever might be set wrong. Or do we really think they would use a bad quality product?
Btw the guys over at CM or other ROMS do not have a fix for this?
PAGOT said:
Can totally understand that ... was more times in a situation like this ...
A safe bet is to argue with the Service Menu tests. Microphone and Secondary Microphone and Earphone and also Stereo Speaker.
Microphones sound both bad...crackling, buzzing, static
Earphone - static noise.
Stereo Speaker - upper one is on and down one is hissing.
They can't argue with that... no matter how much they try... and its their test ...
No matter how much they want ...
(You do not have to tell them , that ppl can hear you nicely , or that video/audio recordings sound better)
Kinda thinking that this is might be a software issue? Heard theories about artificially adding some tone/noise to the call, so you know you are on call or whatever. So the filters or whatever might be set wrong. Or do we really think they would use a bad quality product?
Btw the guys over at CM or other ROMS do not have a fix for this?
Click to expand...
Click to collapse
On some forum someone mentioned that it could be software gain/ loudness problem. It sounds like someone turned speaker volume up to 200% so static noise is so loud but in the same time voice/music sound is on normal level. As i said in one of mine previous posts, Sony had problems with audio in some previous Z models too and they solved it with firmware update. Hope they will do something with this too - if it's not a hardware problem. Would be nice to have someone from Sony to comment this.
If you do ever find a solution for this or Sony release a fix please let us know. I'm going to hold out on buying a new phone for the time being and put up with my old Galaxy S2 in the hope something happens between now and then. I'm starting to lean towards a Galaxy S5, but I really like what Z3C has to offer, just not the static...
*Fingers crossed* and best of luck!
RuffBuster said:
If you do ever find a solution for this or Sony release a fix please let us know. I'm going to hold out on buying a new phone for the time being and put up with my old Galaxy S2 in the hope something happens between now and then. I'm starting to lean towards a Galaxy S5, but I really like what Z3C has to offer, just not the static...
*Fingers crossed* and best of luck!
Click to expand...
Click to collapse
Well you can follow my fight here: http://talk.sonymobile.com/t5/Xperi...ble-results/m-p/978277/highlight/false#M10279
Right now the support said, they are not getting complaints about this device in regards of noise....
Hi, just wanted to hear if anyone else has this problem I have with the speakers. Basically they crackle and pop a lot while listening to some audio (think it's related to lower frequency audio). Here's a video of the problem: https://youtu.be/BG5oJNWJR9k
Here's the test video: https://youtu.be/5V-oI-z1NgI
I've spoken with razer support, but I can't really get a good answer out of them if this is a hardware or software issue. I did manage to get a replacement device, but it has the exact same problem. I also wasn't able to reproduce it on the replacement device while it was still on 8.1 - but it started happening again while upgrading to the latest build.
I remember the RP1 having a lot of issues with the speakers as well, and I had to get it replaced like 5 times to get one that didn't have any problems. Maybe it's the same with the RP2? You'd think they would improve their QA, but if that's the case then I'm assuming they haven't.
Thank you
HomerSp said:
Hi, just wanted to hear if anyone else has this problem I have with the speakers. Basically they crackle and pop a lot while listening to some audio (think it's related to lower frequency audio). Here's a video of the problem: https://youtu.be/BG5oJNWJR9k
Here's the test video: https://youtu.be/5V-oI-z1NgI
I've spoken with razer support, but I can't really get a good answer out of them if this is a hardware or software issue. I did manage to get a replacement device, but it has the exact same problem. I also wasn't able to reproduce it on the replacement device while it was still on 8.1 - but it started happening again while upgrading to the latest build.
I remember the RP1 having a lot of issues with the speakers as well, and I had to get it replaced like 5 times to get one that didn't have any problems. Maybe it's the same with the RP2? You'd think they would improve their QA, but if that's the case then I'm assuming they haven't.
Thank you
Click to expand...
Click to collapse
I just bought the phone knowing full well this could be an issue, but I don't have it yet.
Can you try one thing - There should be a Dolby EQ app and by default it should be set to something like Dynamic Bass Boosted. Try turning that off completely and see if the popping/crackling remains?
blyndfyre said:
I just bought the phone knowing full well this could be an issue, but I don't have it yet.
Can you try one thing - There should be a Dolby EQ app and by default it should be set to something like Dynamic Bass Boosted. Try turning that off completely and see if the popping/crackling remains?
Click to expand...
Click to collapse
Thanks for the suggestion, I did try that and it didn't seem to really matter if I had Dolby on or off - the crackling was definitely still there, even if it was slightly better with dolby off.
Unfortunately the customer service wasn't very helpful either, so I decided to return it to the shop I bought it from and got a refund.
I hope you have more luck with yours though! :good:
HomerSp said:
Thanks for the suggestion, I did try that and it didn't seem to really matter if I had Dolby on or off - the crackling was definitely still there, even if it was slightly better with dolby off.
Unfortunately the customer service wasn't very helpful either, so I decided to return it to the shop I bought it from and got a refund.
I hope you have more luck with yours though! :good:
Click to expand...
Click to collapse
Well that's bad news. Mine hasn't shipped yet, I may just cancel the order. The Reddit sub for this phone scared the **** out of me with all the posts about issues.
blyndfyre said:
Well that's bad news. Mine hasn't shipped yet, I may just cancel the order. The Reddit sub for this phone scared the **** out of me with all the posts about issues.
Click to expand...
Click to collapse
Yeah, these phones have had a whole bunch of issues. If they ever release a RP3, they definitely need to improve their quality control and after sales support with more regular software updates. Like on the RP1 I was without working Bluetooth for months due to a software bug, luckily this was later fixed, but there's a risk bugs may never be fixed since they seem to abandon their phones after a short while.
It's a shame really, because I really liked the RP1, and I was looking forward to the improved screen and cameras of the RP2. But unfortunately I wasn't a big fan of the glass back, and the cellular/wifi reception was in fact much worse when compared to the RP1.
I could live with those things, but the speaker problem really ruined the experience for me.