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I just got my HD7s a few days ago and I have noticed that when I am talking to someone I can hear some kind of background noise. I believe it is coming from the mic on the bottom of the phone because if I blow into the mic I can hear that crackly noise from the earpiece. Anyone else have this issue? Just wanted to check before I looked into getting a replacement.
I read on a different forum that the sim card may be the culprit. Not really sure how that could affect the call quality though. Any ideas?
no I don't have that issue
quietriot84 said:
I just got my HD7s a few days ago and I have noticed that when I am talking to someone I can hear some kind of background noise. I believe it is coming from the mic on the bottom of the phone because if I blow into the mic I can hear that crackly noise from the earpiece. Anyone else have this issue? Just wanted to check before I looked into getting a replacement.
I read on a different forum that the sim card may be the culprit. Not really sure how that could affect the call quality though. Any ideas?
Click to expand...
Click to collapse
Have no idea but tons have this issue as well as me.. Can you hear yourself talk when talking to someone?
When I first got my HD7S, it sounded as if there was a noise cancelation issue during my first day of calls that initially sounded like high pitched whistling / clicking. As I made more calls, the sound went away and the call quality improved drastically. Now the quality rivals my old HD2.
Ok, i knw this is off topic but is the HD7S suppose to be on when charging? Everytime i turn it off to charge as soon as i plug it up to power it turns back on. That and the fact i can hear myself when talking is what turns me off to this phone... Well i still have 25 days left to turn it in for something else.
Splitboot said:
When I first got my HD7S, it sounded as if there was a noise cancelation issue during my first day of calls that initially sounded like high pitched whistling / clicking. As I made more calls, the sound went away and the call quality improved drastically. Now the quality rivals my old HD2.
Click to expand...
Click to collapse
I figured there was an issue with the noise cancellation, or something like that. How long did it take for the call quality to improve? Like how many minutes? I already returned mine and went back to my iPhone 4. Really missing my WP7 lol. Trying to convince myself to wait till after Mango to see what is being offered.
On a side note, does anyone thank HTC quality is going down? Used to have a TP2, and aside from the lame resistive touch screen and old internals I really liked the phone and its quality, especially the speakerphone.
quietriot84 said:
I figured there was an issue with the noise cancellation, or something like that. How long did it take for the call quality to improve? Like how many minutes? I already returned mine and went back to my iPhone 4. Really missing my WP7 lol. Trying to convince myself to wait till after Mango to see what is being offered.
On a side note, does anyone thank HTC quality is going down? Used to have a TP2, and aside from the lame resistive touch screen and old internals I really liked the phone and its quality, especially the speakerphone.
Click to expand...
Click to collapse
Indeed i do.
Considering the hardware on the "latest and greatest" isnt at all up to par with what is currently available for Android devices, part of me wants to throw half my fortune into Nokia as it will not take much to make an epic WP7 and kill HTC in the market right now.
If my TP2 hadn't have died last week (R.I.P.) I would have waited for this fall.
I hope the Mango update for the HD7S fixes all these issues because I love WP7 so far and would love to keep it. However, I dont see myself getting any other phone running WP7 due to lack of HW and sheer quality. The Gallexy S II is looking very appealing (if it ever comes out this month)
I can't say that i have this problem. I did at one time have it with my Iphone 3G, and my BlackBerry 8820, but it was on and off. Since i have had my HD7 i have not experienced this.
HD7S Noise
For the first 3-4 weeks I had the HD7S at the beginning of each 2nd or 3rd call there was an extremely high pitched squeal that lasted perhaps for less than a second, but nevertheless forced you to quickly remove the phone from your ear. If the Jabra were on for handsfree in the car no noise. It has subsequently disappeared and haven't heard it for a week or two. I have not experienced the "crackling" sound nor a microphone feedback issue.
Anyone else with this issue? I have it and have boxes up my phone to return but if it "goes away" after a while then I may end up keeping it.
Seems to work fine with headphones plugged in, and the person on the other end seems to not hear the hissing, but it's really REALLY annoying.
Did you keep the phone in the end?
I had the high pitched squeeling but am thinking that it only 'goes away' because you subconsciously learn to hold the phone differently to prevent the mic feedback... I'm only on day 3 with the phone but I thought my ears were going to bleed after the first call I made on it!
I hate to revive an old thread, but I just went out and got this phone yesterday. Is there a fix for this out, or am I just to put up with it?
I would like to know if anyone ever found a fix either.
Dragon Queen said:
I would like to know if anyone ever found a fix either.
Click to expand...
Click to collapse
Yeah I gave up. Back to Apple! Yay for me and the iPhone 4S, too bad HTC couldn't put out a quality WP7 device in time.
I just bought my hd7s, and it has the same problem with the microphone, its so irritating that I cannot keep it.
I guess it only needs a firmware fix, not a ROM, and not a Hardware, because how did it pass QC at first place, if its a Hardware issue?
Should we talk with HTC, or AT&T about this?
I also have had the same problem with my HD7s. I experience feed back screeching in my ear on the very first phone call as the handset near my face and it stopped after I got the speaker pressed up against my ear. This would happen quite often. It also would occur many various position like when I would pin the phone against my shoulder to free my hand or when I would place the phone face down on a table to activate the speaker phone. I could also easily induce the sound by arcing my hand a bringing close to the phone. This was very disappointing as the phone is perfect for me in every other aspect.
I exchanged the phone with AT&T for the same model. With this second HD7s I could not reproduce the feedback out of the box. After several days of phone calls I could actually hear a significant improvement in call quality, as there was an absence of the hissing background noise that I would hear before. When I really put some effort into it I find can produce the feedback with my hand by practically making a tunnel from speaker to the microphone. I'm quite certain that this should not occur under any circumstances but I've been able to overlook it thus far because this phone meets my needs in every aspect.
It seems to me that the microphone in this phone is too sensitive. It's a double edged sword of sorts because my wife says the call quality on her end is noticeably better than it has been before compared to my Tilt2.
I must say though, I spent an afternoon with a Titan and that is an excellent phone. Pure call quality, great build, better camera, I had fun with Tango and the front camera, and the even larger screen is great. It just wasn't a match for me because it lacked an Otterbox Commuter case and XDA hasn't cracked it yet-I really need my homebrew apps and custom ROMs with internet sharing. If the titan gets unlocked before my thirty day buyer's remorse is up I may be switching.
Now if you are like me and the HD7s is the best phone for you I suggest that you exchange it for another to see if you have any luck. The fact that this seems to be a consistant problem with those who experience on more than one device, suggests to me that it's a design flaw. However the fact that this thread is only 2 pages long suggests to me that we are the only ones that have an uniquely contoured face that exposes the problem.
Has anyone else noticed any issues with a background noise behind the audio? It is most noticeable with headphones, however I can identify it regardless of how i am playing audio. It sounds like a sort of static/buzzing sound, and is really irritating now I've noticed it.
Jme369 said:
Has anyone else noticed any issues with a background noise behind the audio? It is most noticeable with headphones, however I can identify it regardless of how i am playing audio. It sounds like a sort of static/buzzing sound, and is really irritating now I've noticed it.
Click to expand...
Click to collapse
I do have background noises that do sound like some static/buzzing, most noticeable after the ringtone / notificiation playback, for a second. And no, the actual ringtone / soundfiles are just fine, its related to the One.
S/N on Qualcomm DACs is not the best, but this sounds like maybe something different.
Background noise solution
Jme369 said:
Has anyone else noticed any issues with a background noise behind the audio? It is most noticeable with headphones, however I can identify it regardless of how i am playing audio. It sounds like a sort of static/buzzing sound, and is really irritating now I've noticed it.
Click to expand...
Click to collapse
Hi I know the solution! Just switch off the NFC!
Settings/more/nfc
And you will be happy :good:
BRG
T
The noise is really quite significant, it makes listening to music over headphones pretty bad below half volume.
NFC was already turned off, but thanks for the advice anyway.
Sent from my HTC One using xda app-developers app
I've noticed the hissing when I use the camera to video something
I'm waiting for a replacement but now wonder if all phones are affected by the problem
Sent from my HTC One using xda premium
I doubt it, this is the only thread describing this problem so far. Return it is... Love the phone but am hating the build quality.
Sent from my HTC One using xda app-developers app
Jme369 said:
Has anyone else noticed any issues with a background noise behind the audio? It is most noticeable with headphones, however I can identify it regardless of how i am playing audio. It sounds like a sort of static/buzzing sound, and is really irritating now I've noticed it.
Click to expand...
Click to collapse
I think it might relate to Enable Beats sound. However, customer service told me HTC is working on this and will fix in SW.
It is the beats audio. Turn it off and the hiss is greatly reduced.
Beats audio seems to make no difference, have a replacement coming tomorrow so will be able to see whether it is a manufacturing fault or not.
I have this problem as well on my HTC One (Black).
It seems to be most noticeable on Youtube videos and games for me, disabling beats audio does seem to reduce the background noise / static but doesn't seem to get rid of it entirely, it also seems to happen no matter what you have the volume set to or if you are using headphones / the speakers.
I couldn't live with it and tried to get it replaced by phones4u but technical support said I would have to take it to a store and compare it with another HTC One, unfortunately no stores near me have any in stock so I am going to return it and wait for some of the kinks / build issues with the phone to be worked out.
-Aziki
Jme369 said:
Beats audio seems to make no difference, have a replacement coming tomorrow so will be able to see whether it is a manufacturing fault or not.
Click to expand...
Click to collapse
Did you end up getting a replacement and does it fix the problem?
Thanks,
Aziki
In my experience from having the One since Friday, I would say it is a software issue rather than the hardware. I do get popping and bad hissing from the speakers at different frequencies, but if I turn off Beats Audio it is reduced drastically, although then you lose the nice bass and depth from the speakers. Hopefully it will be fixed in an update. I mostly notice it on YouTube videos or files with lower quality/bitrate.
Rescheduled my delivery for tomorrow but will update this thread, id be suprised if this is an issue common to all the handsets though as it's pretty unlivable for me and I would have guessed more people would have reported it.
Sent from my HTC One using xda app-developers app
Received the replacement, same issue with the audio. Could be either a software fault or a hardware fault common to the batch? Either way, the replacement I received has some awful build quality issues, gaps and an overhang in the metal. I like the phone but this is getting stupid, may just get an s4...
Jme369 said:
Received the replacement, same issue with the audio. Could be either a software fault or a hardware fault common to the batch? Either way, the replacement I received has some awful build quality issues, gaps and an overhang in the metal. I like the phone but this is getting stupid, may just get an s4...
Click to expand...
Click to collapse
That sucks! :/
I was hoping you would come back saying your new phone is perfect and doesn't have the problem. It's weird that no one has come into this thread saying they don't have the problem, although only a handful of people have said they do.
It does seem like a software problem like you and a few other people have mentioned, considering sound is one of the main selling points of this phone you would have thought they wouldn't have shipped it with such an obvious flaw.
I'll be sending my phone back tomorrow and at this rate I'm not sure if I will be getting another one as the sound problem bugged the hell out of me for the short time I used it.
-Aziki
Phoned three and they were really apologetic, sending me a new phone that they will first inspect for build quality issues. I expect the audio issue will persist though. Phoned HTC to see if its a software issue or not (also reported the capacitive button issue) and a manager is going to phone me back at some point today or tomorrow. They have until the s4 release date to give me the phone I paid for or im jumping ship.... Good luck with your replacement .
The hissing is a known issue which only appears on some builds, I personally have no issue so it is hardware
What is the serial number of your device (the first 6 characters)? Would love to be able to track which build exactly has the issue.
Just to clarify, the hissing is most noticeable if you play a track at low volume through headphones. Is made worse with beats enabled, but still occurs without it on.
Serial number is HT339W, so it was made on the 9th March 2013 in Taiwan. No hissing at all
Hey there!
I have recently purchased a new Z3C and think it is indeed a really great phone. However, one thing that really bugs me is a constant and very noticable static noise during calls and only perceivable when using the earpice, not e.g. headphones. You can hear it all the time, especially when pausing the conversation.
Thisis the second device I have that happen, so I would really be interested if everyone else's sound via earphone is clear or if a bit of static is normal. Am I being paranoid?
I switched off all the options for "optimization" in the call settings, btw.
Cheers
panecondoin said:
Hey there!
I have recently purchased a new Z3C and think it is indeed a really great phone. However, one thing that really bugs me is a constant and very noticable static noise during calls and only perceivable when using the earpice, not e.g. headphones. You can hear it all the time, especially when pausing the conversation.
Thisis the second device I have that happen, so I would really be interested if everyone else's sound via earphone is clear or if a bit of static is normal. Am I being paranoid?
I switched off all the options for "optimization" in the call settings, btw.
Cheers
Click to expand...
Click to collapse
Hi,
I have the same problem and it's driving me crazy. First i thought i got a phone with failure so i send it to the repair service but they were convincing me that it's normal. I couldn't belive such a thing can be normal so i insisted on a phone replacement. After writing mails directly to Sony, replacement was approved but guess what - replacement phone had the same issue. I also checked couple of phones in shops and you could hear static noice in earspeaker on all of them. However some people on forums say they can't hear anything so i'm still not sure if this problem exists only in some series. I googled much on this subject and found that Sony had many issues with audio/speaker/volume in previous Z models but it seems it was solved with firmwares. However i believe this is a hardware problem of earspeaker they use. I even found u can order a new one on ebay. All in all, as you said phone is great but this thing is annoying as hell. I tried many other brands to see if they have any sound noise and i can't hear anything. Sad story
Regards,
Nino
orcalator said:
... I also checked couple of phones in shops and you could hear static noice in earspeaker on all of them. However some people on forums say they can't hear anything so i'm still not sure if this problem exists only in some series. ...
Click to expand...
Click to collapse
Quick reaction to other ppl. Ppl are deaf!
Now not so hot blooded . Happened to me many times. I have (thank God) still good hearing.
Most of the ppl I know do not care, get used or even do no hear this sound, OR are not able to distinguish it.
So even if they tell you, they do not hear it, till you can use their phone and test it next to your, that means nothing....
(This is not my first phone where I can hear something that 99 percent ppl cant hear, even on mine... luckily there is few that can so I know I am not going crazy )
Now the second point is to prove it and if it really is not just how the phone should sound.
Anyways what I tried and made me nervous was the service tests in the Service Menu *#*#7378423#*#*
All of these Primary Mic , Secondary Mic and Earphone tests sound horrible .
Serious crackling, buzzing on the Mics and Earphone, like I am used to from the Phone Call , static noise...
Funny thing however, ppl say they can hear me good and the video records also with good quality. So I do not understand how both of the mics sound so incredibly bad in the test. Well they both go through the same Earphone where I have the static noise, so the earphone could really be faulty, but I never hear the crackling, buzzing cut ofs in the call...
Update: Seems to be normal
Just an update:
I have checked another two devices, different mobile providers as well, and all of them had the same static when using the earphone. No such static when using a headset, though. It seems to be normal. I have checked my old (Xperia P) and there's static as well, although less noticeable due to a weaker/more quiet earpiece.
I also have decided to just go with it, since you can understand everything loud and clear and every other aspect of the Z3C is just that good.
Thanks for reporting everybody. I, too, thought I was going a bit crazy! Enjoy your devices everybody :good::good::good:
panecondoin said:
...Thanks for reporting everybody. I, too, thought I was going a bit crazy! Enjoy your devices everybody :good::good::good:
Click to expand...
Click to collapse
Buddy can you go to a bathroom, or somewhere without much sound. And try the Service Menu Tests.
*#*#7378423#*#* in dialer. ?
And test the Primary Mic, Secondary Mic , Earphone.
Thanks
PAGOT said:
Buddy can you go to a bathroom, or somewhere without much sound. And try the Service Menu Tests.
*#*#7378423#*#* in dialer. ?
And test the Primary Mic, Secondary Mic , Earphone.
Thanks
Click to expand...
Click to collapse
No proplem
I am nowhere nearly silent enough to check it, but will do when I come home this afternoon. Will report back ASAP!
I'd also like to hear your results. I was about to get myself one of these phones today as they are a good price at the moment. But having a constant noise in the background on calls would bug the heck out of me! I don't want to have to use a headset, hate em. I can deal with some problems as ANY phone you buy these days has some problem, there is no perfect phone out there. I'm currently browsing the web and XDA for problems associated with the Z3 Compact, but so far this is a biggy for me, that and maybe the purple/pink hue on the camera in some pictures.
How loud are these noises in comparison to the volume of the person on the other end of a call?
RuffBuster said:
I'd also like to hear your results. I was about to get myself one of these phones today as they are a good price at the moment. But having a constant noise in the background on calls would bug the heck out of me! I don't want to have to use a headset, hate em. I can deal with some problems as ANY phone you buy these days has some problem, there is no perfect phone out there. I'm currently browsing the web and XDA for problems associated with the Z3 Compact, but so far this is a biggy for me, that and maybe the purple/pink hue on the camera in some pictures.
How loud are these noises in comparison to the volume of the person on the other end of a call?
Click to expand...
Click to collapse
In my case, I can hear the person clearly, still with some hissing. Only in silent passages it becomes really "visible".
Interesting enough I just tried something . I put the headset in a different way on my ear....
I think what I am getting is the effect of when you put your hand on your ear, seashell stuff noise ...
There is a definite hissing, static noise but becomes less apparent depending on the placement of the headset without loosing the quality of the voice, or loudness.
PAGOT said:
In my case, I can hear the person clearly, still with some hissing. Only in silent passages it becomes really "visible".
Interesting enough I just tried something . I put the headset in a different way on my ear....
I think what I am getting is the effect of when you put your hand on your ear, seashell stuff noise ...
There is a definite hissing, static noise but becomes less apparent depending on the placement of the headset without loosing the quality of the voice, or loudness.
Click to expand...
Click to collapse
Does it make you wish you had chosen another phone?
RuffBuster said:
Does it make you wish you had chosen another phone?
Click to expand...
Click to collapse
I do not think I will be ever satisfied with any phone I had.... I found issues on all of them...
Till now no. I tried the sound recorder from sony, the sound came out ok. Video also seemed ok.
So if there is an issue, is most probably with the Earphone. But as was said in another threads, other phones have this also, to which extent depends on many factors...
To answer. Not yet . I have it only for a week. Will see how much I get used to it.
PAGOT said:
I do not think I will be ever satisfied with any phone I had.... I found issues on all of them...
Till now no. I tried the sound recorder from sony, the sound came out ok. Video also seemed ok.
So if there is an issue, is most probably with the Earphone. But as was said in another threads, other phones have this also, to which extent depends on many factors...
To answer. Not yet . I have it only for a week. Will see how much I get used to it.
Click to expand...
Click to collapse
I also kept the phone but i find this thing very annoying. Few days ago i talked on a phone in a silent office room and it really sucks, u constantly hear sshhhhh.. Static noise is just too loud. I tried other brands like iphone, my old Nokia, samsung and there was absolutly no noise. I even tried Sony Xperia Z1 from friend and it is also noise free. I would buy earspeaker on ebay and replace current one only if i'd knew that will solve the problem.
RuffBuster said:
I'd also like to hear your results. I was about to get myself one of these phones today as they are a good price at the moment. But having a constant noise in the background on calls would bug the heck out of me! I don't want to have to use a headset, hate em. I can deal with some problems as ANY phone you buy these days has some problem, there is no perfect phone out there. I'm currently browsing the web and XDA for problems associated with the Z3 Compact, but so far this is a biggy for me, that and maybe the purple/pink hue on the camera in some pictures.
How loud are these noises in comparison to the volume of the person on the other end of a call?
Click to expand...
Click to collapse
The static noise does not interfere with the clarity of the received voice. You can hear the caller loud and clear. You will notice the static noise more as the ambient sound around you decreases. I for one have noticed, that I also tend to somehow ignore the static noise a couple of seconds in on a call.
PAGOT said:
In my case, I can hear the person clearly, still with some hissing. Only in silent passages it becomes really "visible".
Interesting enough I just tried something . I put the headset in a different way on my ear....
I think what I am getting is the effect of when you put your hand on your ear, seashell stuff noise ...
There is a definite hissing, static noise but becomes less apparent depending on the placement of the headset without loosing the quality of the voice, or loudness.
Click to expand...
Click to collapse
@PAGOT I have tested everything you said and, besides said static noise, I could reproduce the issues you reported with the primary and secondary microphones: a very underwhelming performance of both of the microphones. Cracking, static sound. None of the possible options in the calls settings menu changed anything for the better or worse.
Strangely enough, the sound quality of my calls have been reported to be loud and clear. I also tried Sony's audio recorder, with flawless results Makes no sense.
PAGOT said:
I do not think I will be ever satisfied with any phone I had.... I found issues on all of them...
Till now no. I tried the sound recorder from sony, the sound came out ok. Video also seemed ok.
So if there is an issue, is most probably with the Earphone. But as was said in another threads, other phones have this also, to which extent depends on many factors...
To answer. Not yet . I have it only for a week. Will see how much I get used to it.
Click to expand...
Click to collapse
After the new tests I was being confused, again. But, as both of you already put forth, no phone is perfect and I will stay with the Z3C because of the nice features of the device along its very competetive price. I love to forget about charging my phone regardless of heavy usage all day long. The phone stays. Everybody responding here did a great job sharing their experiences! Good work:good:
orcalator said:
I also kept the phone but i find this thing very annoying. Few days ago i talked on a phone in a silent office room and it really sucks, u constantly hear sshhhhh.. Static noise is just too loud. I tried other brands like iphone, my old Nokia, samsung and there was absolutly no noise. I even tried Sony Xperia Z1 from friend and it is also noise free. I would buy earspeaker on ebay and replace current one only if i'd knew that will solve the problem.
Click to expand...
Click to collapse
Yeah, well my wife has an iPhone 5s and also that thing is silent... no noise...
Am currently factory resetting as that will be the first thing they gonna ask me if I did ... I think I will send it to repair.
Even if this an sw issue or new one will have it too, till somebody/enough ppl complain I doubt they will fix it.
PAGOT said:
Yeah, well my wife has an iPhone 5s and also that thing is silent... no noise...
Am currently factory resetting as that will be the first thing they gonna ask me if I did ... I think I will send it to repair.
Even if this an sw issue or new one will have it too, till somebody/enough ppl complain I doubt they will fix it.
Click to expand...
Click to collapse
Would be nice if you could report if sending it to repair fixes the issue, should you actually do it and remember
panecondoin said:
Would be nice if you could report if sending it to repair fixes the issue, should you actually do it and remember
Click to expand...
Click to collapse
For now I made a thread over at sonymobile too. Will try to go and check colleagues Z3C. Majority of ppl actually got the Z3C.... about 10 devices in my vicinity...
PAGOT said:
I do not think I will be ever satisfied with any phone I had.... I found issues on all of them...
Till now no. I tried the sound recorder from sony, the sound came out ok. Video also seemed ok.
So if there is an issue, is most probably with the Earphone. But as was said in another threads, other phones have this also, to which extent depends on many factors...
To answer. Not yet . I have it only for a week. Will see how much I get used to it.
Click to expand...
Click to collapse
PAGOT said:
For now I made a thread over at sonymobile too. Will try to go and check colleagues Z3C. Majority of ppl actually got the Z3C.... about 10 devices in my vicinity...
Click to expand...
Click to collapse
I already passed all procedure with repair service couple of months ago, and it was not a very nice experience. The worst thing was that guy in repair service tried to make a fool out of me, like "nothing is wrong with this phone, i don't hear any noise". I mean come on, all people i asked to listen the sound heard noise, and he pretends not to hear anything. However i insisted on repair and then agony begon. After a couple of days they returned me phone with explanation that they made software adjusments and that all is fine now. Yeah sure.. it was the same ofc. I didn't take the phone but insisted on repair again. After a couple of days they said that they replaced earspeaker and that all is fine now. Yeah sure... same thing again. Then they said that they can't do anything more while guys in repair service were looking me like "again this crazy man" and made stupid jokes like "you can leave the phone here if it's not good for you". Total idiots. That really pissed me off and i contacted local Sony support in my country (Croatia, Europe). After exchanging 2 mails with them, explaining what is going on, they agreed to give me replacement phone. Unfortunately new phone had a same issue so i'm now stuck with it. I hope you will not have all this trouble but now you know what can you expect. I also wrote about this at: talk.sonymobile.com/t5/Xperia-Z3-Z3-Dual/static-noise-on-xperia-z3-speaker/m-p/924466/highlight/false
orcalator said:
I already passed all procedure...
Click to expand...
Click to collapse
Can totally understand that ... was more times in a situation like this ...
A safe bet is to argue with the Service Menu tests. Microphone and Secondary Microphone and Earphone and also Stereo Speaker.
Microphones sound both bad...crackling, buzzing, static
Earphone - static noise.
Stereo Speaker - upper one is on and down one is hissing.
They can't argue with that... no matter how much they try... and its their test ...
No matter how much they want ...
(You do not have to tell them , that ppl can hear you nicely , or that video/audio recordings sound better)
Kinda thinking that this is might be a software issue? Heard theories about artificially adding some tone/noise to the call, so you know you are on call or whatever. So the filters or whatever might be set wrong. Or do we really think they would use a bad quality product?
Btw the guys over at CM or other ROMS do not have a fix for this?
PAGOT said:
Can totally understand that ... was more times in a situation like this ...
A safe bet is to argue with the Service Menu tests. Microphone and Secondary Microphone and Earphone and also Stereo Speaker.
Microphones sound both bad...crackling, buzzing, static
Earphone - static noise.
Stereo Speaker - upper one is on and down one is hissing.
They can't argue with that... no matter how much they try... and its their test ...
No matter how much they want ...
(You do not have to tell them , that ppl can hear you nicely , or that video/audio recordings sound better)
Kinda thinking that this is might be a software issue? Heard theories about artificially adding some tone/noise to the call, so you know you are on call or whatever. So the filters or whatever might be set wrong. Or do we really think they would use a bad quality product?
Btw the guys over at CM or other ROMS do not have a fix for this?
Click to expand...
Click to collapse
On some forum someone mentioned that it could be software gain/ loudness problem. It sounds like someone turned speaker volume up to 200% so static noise is so loud but in the same time voice/music sound is on normal level. As i said in one of mine previous posts, Sony had problems with audio in some previous Z models too and they solved it with firmware update. Hope they will do something with this too - if it's not a hardware problem. Would be nice to have someone from Sony to comment this.
If you do ever find a solution for this or Sony release a fix please let us know. I'm going to hold out on buying a new phone for the time being and put up with my old Galaxy S2 in the hope something happens between now and then. I'm starting to lean towards a Galaxy S5, but I really like what Z3C has to offer, just not the static...
*Fingers crossed* and best of luck!
RuffBuster said:
If you do ever find a solution for this or Sony release a fix please let us know. I'm going to hold out on buying a new phone for the time being and put up with my old Galaxy S2 in the hope something happens between now and then. I'm starting to lean towards a Galaxy S5, but I really like what Z3C has to offer, just not the static...
*Fingers crossed* and best of luck!
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Well you can follow my fight here: http://talk.sonymobile.com/t5/Xperi...ble-results/m-p/978277/highlight/false#M10279
Right now the support said, they are not getting complaints about this device in regards of noise....
I try a few fixes , disabling the google voice , change a few settings on mixer paths but the call quality and mic pickup is pretty bad. Was wondering if this is a hardware issue because a lot of posts has been up about how bad it is. I love this phone just got it but if this is the main issues that I used my phone =[. Any help or fixes I should check out because i have try many fixes.
I recently put a bug request up on their forums: https://forums.oneplus.net/threads/noise-cancelling-mic-too-aggressive.477798/#post-15452631
It seems the mic is a bit aggressive with third party apps. Easy way to tell is to use the stock camera and record a quick audio clip, it should be fine. Then, in another app (Snapchat for me) take a quick video and you'll notice a lot of popping or distortion for any audio that's not close.
is this a hardware or software issue, do you think i should return it or keep it? if its a hardware issue then its not worth it
Fulfill said:
is this a hardware or software issue, do you think i should return it or keep it? if its a hardware issue then its not worth it
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It appears to be software, however I've read the original OP3 had a similar issue that was never really addressed--at least not officially. I'd say when we start to see some ROM's pop up those devs will have it handled, but I can't say for sure.
To be honest if this issue only gets fixed by ROM developers of custom ROMs I assume the 3t will not get my new phone
I was hoping that this issue got already fixed in 3t's Software but apparently it's not.
And OnePlus seems to not put any afford into this issue
They don't seem to put any attention! "They are aware" Is all i see. No real progress that one "LTE ZIP" will take away wifi calling. Im ordering a new phone in the coming days and might go with the zte axon 7 limited edition.
Sent from my SM-G935T using Tapatalk
I had the OPO which was great, then the OP3 which in CM14/14.1 there was an echo issue that the other side of the phone call would hear themselves, and now the OP3T has an issue with mic pickup in both regular calls and speakerphone. It feels like the quality is getting shoddy and the price is going up.
But I really don't understand why not more people are complaining about that. I read about that issue here in XDA first (but regarding the 3 and not the 3t). Then I really watched every review of the 3 on YouTube but the only one that was speaking about that problem was a German YouTuber (He is called SwagTab) in his review. No one else seemed to be aware of that problem (or didn't want to talk about it).
And I often read "it's a software problem". But why that problem hasn't been fixed already as it affects one if the essential parts of a smartphone: the microphone?
Don't know what I should think about that laziness or being unwilling to talk or fix that mess.
@bmwbasti When I had the OP3 it was narrowed down to we needed to wait for OnePlus to release the proprietary blobs for Android 7.x, but with OP3T it feels like laziness because they're still trying to please all the pissed off OP3 users and shafting the OP3T users in the process.
I think I haven't read anything about it but could it be that this issue is really fixes in the Nougat ROM that got released a few days ago for the 3? If so I could live with this issue until it's fixes in Nougat. But I think I will get my 3t not until Nougat is released anyway
Today is a sad day guys =[ i just RMA my one plus 3t , going to order the honor 8 they had an amazing sale for like 260$ i'm just going to see if i like the honor 8 , just going to be a temporary phone.. i mean why would such a good phone lack a bad mic =[
Very disappointed! The mic is a one of the most important parts of a phone. Ordered two one plus 3T devices but cancelled as soon as I came across this thread. Don't want to gamble with this.
Tried iPhone 7plus but miss my note 7. Want to go back to android, but can't find anything to substitute my note 7. Probably will go back to note 5.
Thanks to everyone who posted about this here
Sent from my iPhone using Tapatalk
Are there people who don't have this issue? Could every one check this please?
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Abu-khulzat said:
Are there people who don't have this issue? Could every one check this please?
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Mic is just fine for me....if your implying to incall, haven't recorded anything as of yet to test that side, but as it works just fine during a call I'm not suspecting any issue's on the latter.....[emoji106]
Sent from my ONEPLUS A3003 using XDA-Developers mobile app
Just called OnePlus customer care to ask about this issue, they claim that they didn't have ANY complains regarding this for this model. Strange...
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Duncan1982 said:
Mic is just fine for me....if your implying to incall, haven't recorded anything as of yet to test that side, but as it works just fine during a call I'm not suspecting any issue's on the latter.....[emoji106]
Sent from my ONEPLUS A3003 using XDA-Developers mobile app
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This seems to not be an issue while make a phone call "regulary" where your mouth is away only an inch of the microphone.
It seems to only happen when the "sound source" is not that near to the microphone as on calls.
I tested it myself with my son today. i sent him voice messages with WhatsApp. He said it's not that kind of clear like with my previous phone (HTC 10) but quality is still ok (while sound is muffled a bit) but it's so silent it's barely hearable when volume is set lower than 3/4. And he owns a HTC One M8 and that phone's speaker get really loud
Then i called him with WhatsApp but this time no messages but rather a voice call.
And now he said it's still not that clear than on my HTC 10 (but way clearer than before) but far louder and really good noticeable.
Topic: Really sad
Now there is a good amount of threads regarding this problem on OnePlus Bug Report section but it seems as if nobody of the staff cares about them...
My op3 is terrible every time I have gone to the service centre they would do a software reset and once changed the mic hardware but always acted as though I'm the only one with this issue. It's fine when I'm on speaker or through a headset but on a the normal phone mic the other end hears as though there's wind blowing
Almost all my callers complain that my voice is really muffled and they can't hear me well. Doesn't seem to matter if I have the phone to my ear, or using headphones. About 1/3 times, callers hear an echo of their own voice back at them, usually only for the first 30 seconds to a minute or so, then it stops. Really weird behavior and no idea if it's the mic or the radio or something else. Happens on all ROMS though. Started an RMA process to see if they can fix it. A chat rep hinted it might be a radio issue.
Phew glad mine is OK!
Sent from my ONEPLUS A3000 using Tapatalk
I also don't have any mic issue.
Hi, just yesterday i bought a realme gt2 global version. I have been testing all the functions and it works perfectly, but in particular the quality of its microphone is horrible. I do not know if it is only my unit or if it happens in all units. Does anyone know something? Thanks
Oh man, hoping it is just yours - when I receive mine I will be able to confirm but I will likely only receive it end of the month / early April.
I noticed the same on some youtube video camera samples, in videos it sounds muffled. Do you mean call quality is bad too?
Same here. Compared with GT Neo 2 this GT2 mic is worse!
Paragonic said:
I noticed the same on some youtube video camera samples, in videos it sounds muffled. Do you mean call quality is bad too?
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Yep, calle quality is bad too... Im going to return my unit...
PsyCLown89 said:
Oh man, hoping it is just yours - when I receive mine I will be able to confirm but I will likely only receive it end of the month / early April.
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Good luck... It seems is on all units...
alitopxD said:
Yep, calle quality is bad too... Im going to return my unit...
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May I ask which one are you going to buy?
hermanas_ said:
May I ask which one are you going to buy?
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I think im between a Realme GT neo 2 (It has a good mic, but bad cameras....) or a Oneplus 9 Pro on 550€ (second hand but almost like new)... Its a shame, i was really happy with my GT2, but im going to hate not being able to send a WhatsApp audio with good quality...
alitopxD said:
I think im between a Realme GT neo 2 (It has a good mic, but bad cameras....) or a Oneplus 9 Pro on 550€ (second hand but almost like new)... Its a shame, i was really happy with my GT2, but im going to hate not being able to send a WhatsApp audio with good quality...
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In the tests that I have tried the Neo2 was better, but a little better. Taking into account the section of the cameras (the main one of the Neo2 is much worse than the imx766) and that it is from last year and will stop receiving updates a year before,… For my part, I would wait for the Neo3 or the Poco F4 to assess changing it. It is true that the price of the GT2 is a bit high compared to the Neo2, but if you have bought it on sale I think it is a good purchase, since the camera alone is worth about ~120$.
I also think that it is very valid for sending audio and talking on the phone, it may not be the best microphone but it defends itself. Maybe it can be fixed in an update (who knows?).
Sigh, this is really frustrating. I wonder if the Pro has the same issue?
So if one is on a phone, not on loudspeaker is it an issue or only if on loudspeaker?
WhatsApp voice notes not great quality either, not ideal. Wonder if an update would fix it although I'm assuming not.
Is there anyway to submit feedback to Realme? I'm hoping this is software, seems like such a dumb mistake or stupid place to cut corners
youtube.com/watch?v=4bejshojDpE
In this test video you can hear that the mic is very tinny... But it doesn't seem all too bad.
Paragonic said:
seems like such a [...] stupid place to cut corners
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Yes, couldn't agree more...
I just received my device and the microphone doesn't sound bad!
I was prepared to send it back because of the mic but that isn't the case.
I have the global version and a quick comparison against my OP 5T its much worse. Theres background noise and it sounds muffled on the GT2 whereas my old phone sounds very clear compared to it.
This with the notification issue a few other people are having I may have to send it back
I just tested the mic and yeah it's not as good as my previous phone but it's not that bad.
Judging by what I've heard the problem is in the audio bit rate, realme for some reason keeps lauching phones with 96kbps instead of the minimum 192 or even 320kb.
Let's see if with the next updates they fix it. The march update is late by the way. Still on february security patch.
Hi! New owner of the GT2, having the same issue. I've reporter it here: https://c.realme.com/in/post-details/1511645176815226880 , don't know if is the right place, but let's hope... Also, please report, maybe it will be fixed.
I did something to test if it's a hardware problem or software related. You can check different audio types of recording using Open Camera from Google Play. In Open Camera there is an option to change the audio by going to Settings, Video settings..., Audio source, and chose which sounds better to you. So, lets hope for an update from realme or for a way to root and manualy fix this.
As I've said before my suspicions are correct, it's the software.
I recorded videos in different audio sources and they all sound **** but in Unprocessed mode it sounds clean as it can be, the only problem is the volume, it's very quiet and there's white noise.
They have to tweak the noise supression algorithm. It sounds like my headset microphone without post processing (noise supression, echo cancelation) my voice sounds correct but there's white noise and keyboard/mouse are audible.
With it enabled, I sound more "artificial" but the background noises are supressed.
And of course increase the bit rate, it's at 93kb. Lol
Such a pitty phones have soo many bugs and issues now a days.
I ended up getting a refund on my GT2as the store could not get the global version and then purchased a OnePlus 9RT. Seems I may have dodged a bullet and skipped owning a buggy phone.
My GFs Redmi Note 10 Pro also had issues with the mic and proximity sensor. Great phone otherwise, but makes it frustrating for her to use.
Hopefully Realme fix the issue.
Was looking forward to buy this. First, the screen quality issue. Next, this mic issue. As tech experts say, 'Dont buy a phone with issues, hoping about future updates'. Might have to drop this phone, and buy GT Neo 3.