Database Develop

[Q] HD7s call quality

I just got my HD7s a few days ago and I have noticed that when I am talking to someone I can hear some kind of background noise. I believe it is coming from the mic on the bottom of the phone because if I blow into the mic I can hear that crackly noise from the earpiece. Anyone else have this issue? Just wanted to check before I looked into getting a replacement.
I read on a different forum that the sim card may be the culprit. Not really sure how that could affect the call quality though. Any ideas?

no I don't have that issue

quietriot84 said:
I just got my HD7s a few days ago and I have noticed that when I am talking to someone I can hear some kind of background noise. I believe it is coming from the mic on the bottom of the phone because if I blow into the mic I can hear that crackly noise from the earpiece. Anyone else have this issue? Just wanted to check before I looked into getting a replacement.
I read on a different forum that the sim card may be the culprit. Not really sure how that could affect the call quality though. Any ideas?
Click to expand...
Click to collapse
Have no idea but tons have this issue as well as me.. Can you hear yourself talk when talking to someone?

When I first got my HD7S, it sounded as if there was a noise cancelation issue during my first day of calls that initially sounded like high pitched whistling / clicking. As I made more calls, the sound went away and the call quality improved drastically. Now the quality rivals my old HD2.

Ok, i knw this is off topic but is the HD7S suppose to be on when charging? Everytime i turn it off to charge as soon as i plug it up to power it turns back on. That and the fact i can hear myself when talking is what turns me off to this phone... Well i still have 25 days left to turn it in for something else.

Splitboot said:
When I first got my HD7S, it sounded as if there was a noise cancelation issue during my first day of calls that initially sounded like high pitched whistling / clicking. As I made more calls, the sound went away and the call quality improved drastically. Now the quality rivals my old HD2.
Click to expand...
Click to collapse
I figured there was an issue with the noise cancellation, or something like that. How long did it take for the call quality to improve? Like how many minutes? I already returned mine and went back to my iPhone 4. Really missing my WP7 lol. Trying to convince myself to wait till after Mango to see what is being offered.
On a side note, does anyone thank HTC quality is going down? Used to have a TP2, and aside from the lame resistive touch screen and old internals I really liked the phone and its quality, especially the speakerphone.

quietriot84 said:
I figured there was an issue with the noise cancellation, or something like that. How long did it take for the call quality to improve? Like how many minutes? I already returned mine and went back to my iPhone 4. Really missing my WP7 lol. Trying to convince myself to wait till after Mango to see what is being offered.
On a side note, does anyone thank HTC quality is going down? Used to have a TP2, and aside from the lame resistive touch screen and old internals I really liked the phone and its quality, especially the speakerphone.
Click to expand...
Click to collapse
Indeed i do.
Considering the hardware on the "latest and greatest" isnt at all up to par with what is currently available for Android devices, part of me wants to throw half my fortune into Nokia as it will not take much to make an epic WP7 and kill HTC in the market right now.
If my TP2 hadn't have died last week (R.I.P.) I would have waited for this fall.
I hope the Mango update for the HD7S fixes all these issues because I love WP7 so far and would love to keep it. However, I dont see myself getting any other phone running WP7 due to lack of HW and sheer quality. The Gallexy S II is looking very appealing (if it ever comes out this month)

I can't say that i have this problem. I did at one time have it with my Iphone 3G, and my BlackBerry 8820, but it was on and off. Since i have had my HD7 i have not experienced this.

HD7S Noise
For the first 3-4 weeks I had the HD7S at the beginning of each 2nd or 3rd call there was an extremely high pitched squeal that lasted perhaps for less than a second, but nevertheless forced you to quickly remove the phone from your ear. If the Jabra were on for handsfree in the car no noise. It has subsequently disappeared and haven't heard it for a week or two. I have not experienced the "crackling" sound nor a microphone feedback issue.

Anyone else with this issue? I have it and have boxes up my phone to return but if it "goes away" after a while then I may end up keeping it.
Seems to work fine with headphones plugged in, and the person on the other end seems to not hear the hissing, but it's really REALLY annoying.

Did you keep the phone in the end?
I had the high pitched squeeling but am thinking that it only 'goes away' because you subconsciously learn to hold the phone differently to prevent the mic feedback... I'm only on day 3 with the phone but I thought my ears were going to bleed after the first call I made on it!

I hate to revive an old thread, but I just went out and got this phone yesterday. Is there a fix for this out, or am I just to put up with it?

I would like to know if anyone ever found a fix either.

Dragon Queen said:
I would like to know if anyone ever found a fix either.
Click to expand...
Click to collapse
Yeah I gave up. Back to Apple! Yay for me and the iPhone 4S, too bad HTC couldn't put out a quality WP7 device in time.

I just bought my hd7s, and it has the same problem with the microphone, its so irritating that I cannot keep it.
I guess it only needs a firmware fix, not a ROM, and not a Hardware, because how did it pass QC at first place, if its a Hardware issue?
Should we talk with HTC, or AT&T about this?

I also have had the same problem with my HD7s. I experience feed back screeching in my ear on the very first phone call as the handset near my face and it stopped after I got the speaker pressed up against my ear. This would happen quite often. It also would occur many various position like when I would pin the phone against my shoulder to free my hand or when I would place the phone face down on a table to activate the speaker phone. I could also easily induce the sound by arcing my hand a bringing close to the phone. This was very disappointing as the phone is perfect for me in every other aspect.
I exchanged the phone with AT&T for the same model. With this second HD7s I could not reproduce the feedback out of the box. After several days of phone calls I could actually hear a significant improvement in call quality, as there was an absence of the hissing background noise that I would hear before. When I really put some effort into it I find can produce the feedback with my hand by practically making a tunnel from speaker to the microphone. I'm quite certain that this should not occur under any circumstances but I've been able to overlook it thus far because this phone meets my needs in every aspect.
It seems to me that the microphone in this phone is too sensitive. It's a double edged sword of sorts because my wife says the call quality on her end is noticeably better than it has been before compared to my Tilt2.
I must say though, I spent an afternoon with a Titan and that is an excellent phone. Pure call quality, great build, better camera, I had fun with Tango and the front camera, and the even larger screen is great. It just wasn't a match for me because it lacked an Otterbox Commuter case and XDA hasn't cracked it yet-I really need my homebrew apps and custom ROMs with internet sharing. If the titan gets unlocked before my thirty day buyer's remorse is up I may be switching.
Now if you are like me and the HD7s is the best phone for you I suggest that you exchange it for another to see if you have any luck. The fact that this seems to be a consistant problem with those who experience on more than one device, suggests to me that it's a design flaw. However the fact that this thread is only 2 pages long suggests to me that we are the only ones that have an uniquely contoured face that exposes the problem.

Sound quality

So, the Xperia Z was officially launched at a PR event in Dubai yesterday, and the price seems okay too (2499 AED, ~680 USD). I've seen concerns about the screen quality but will check that out myself when its out in stores (March). Can anyone who has the Z comment on the sound quality on the device ?

There is already a thread in Q&A.

What kind of sound quality are you talking about? Audio playback?
I'm concerned by the volume of the earpiece, and how loudly and clearly you can hear people during a phone call. In other words, what the X10 sucked ass at.

If you are concerned about audio check out the HTC One.
Stereo Front speakers, amps, amazing all around.

I've just received my phone from japan and the volume of the phone whilst playing youtube videos or music is appalling. It's hardly audible even at the highest setting. If you're wanting a phone with good speakers this is not the phone, you'll be highly disappointed. Other than the sound everything else on the phone is perfect. Great build quality etc. let me know if you want pictures or to know more about the phone id be happy to post

ya, I heard the speakers are compromised because of water proof. Guess I still got an option for head set which is what I use for my current phone.

dblshotty said:
I've just received my phone from japan and the volume of the phone whilst playing youtube videos or music is appalling. It's hardly audible even at the highest setting. If you're wanting a phone with good speakers this is not the phone, you'll be highly disappointed. Other than the sound everything else on the phone is perfect. Great build quality etc. let me know if you want pictures or to know more about the phone id be happy to post
Click to expand...
Click to collapse
Hardly audible? I wonder what you have done with my ears
It's not as loud as some other phones but it's still more than adequate. It's enough to wake me up in the morning (quite easily even) and the best thing is that it doesn't sound distorted even at the highest volume.

Ambroos said:
Hardly audible? I wonder what you have done with my ears
It's not as loud as some other phones but it's still more than adequate. It's enough to wake me up in the morning (quite easily even) and the best thing is that it doesn't sound distorted even at the highest volume.
Click to expand...
Click to collapse
I may have over exaggerated with my statement xD. But to be honest it's loud speaker whilst playing music is poorer than an a Lg Optimus L3, I was forced to use the optimus L3 whilst waiting for my xperia z lol so I know full well what it sounds like it. Sound via the headphone jack is fine just the loud speaker sucks it would have problems waking me up but their is always vibration so it doesn't really bother me.

dblshotty said:
I've just received my phone from japan and the volume of the phone whilst playing youtube videos or music is appalling. It's hardly audible even at the highest setting. If you're wanting a phone with good speakers this is not the phone, you'll be highly disappointed. Other than the sound everything else on the phone is perfect. Great build quality etc. let me know if you want pictures or to know more about the phone id be happy to post
Click to expand...
Click to collapse
Well, that's a wrap with my interest in the Z. Nothing more annoying "to me" than a phone with crappy speakers.

vapotrini said:
Well, that's a wrap with my interest in the Z. Nothing more annoying "to me" than a phone with crappy speakers.
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Click to collapse
if you have a iphone 5 and use the life proof case from fre that is pretty much the sound quality of the Xperia Z maybe slightly less Don't let that one feature prevent you from buying this fantastic phone it truly is amazing. And that's my honest opinion of the device ;D i'll upload a video for you guys of the sound quality

as I said guys here is the video of the phone sound volume via the loud speaker. If you guys have any requests on how I should record the phone please let me know this was recorded by a galaxy tab 10.1. It's actually not that bad as I previously mentioned please enjoy if you want me to play any other song let me know. http://www.youtube.com/watch?v=X9V9UysM0hI&feature=youtu.be
---------- Post added at 01:29 AM ---------- Previous post was at 01:19 AM ----------
for a slight comparison lol here is what the same song sounds like on a m17x R4 I know it's an unfair comparison but it was all I had access too http://www.youtube.com/watch?v=sYyEpovUoA4&feature=youtu.be

dblshotty said:
I've just received my phone from japan and the volume of the phone whilst playing youtube videos or music is appalling. It's hardly audible even at the highest setting. If you're wanting a phone with good speakers this is not the phone, you'll be highly disappointed. Other than the sound everything else on the phone is perfect. Great build quality etc. let me know if you want pictures or to know more about the phone id be happy to post
Click to expand...
Click to collapse
Howdy, what is the in-call volume like with the earpeice? Loudspeaker is not a major issue for me, but in call volume must be good. My One X now is really quite bad in this regard.
Thanks
M.

mattman83 said:
Howdy, what is the in-call volume like with the earpeice? Loudspeaker is not a major issue for me, but in call volume must be good. My One X now is really quite bad in this regard.
Thanks
M.
Click to expand...
Click to collapse
In call volumes are fantastic can't complain very loud and clear, had no issues with people not being able to hear me. if you know of any way I can test I wouldn't mind making a video for you ;] but trust me when I say it's good even when taking public transport people on the other end of the call could still hear me very clear without issues. I highly recommend this phone much better than the lg optimus g or galaxy s3 I previously owned. I aint just saying it because I own the sony xperia z haha just my honest opinion.

That's great news thanks no idea how you would do a video lol but if you say it's good then I'm happy.
M.
Sent from my HTC One X using xda premium

thanks for sharing the video

How loud is the ring tone? - Can it be herad when its in your pocket?

tallguy_uk_98 said:
How loud is the ring tone? - Can it be herad when its in your pocket?
Click to expand...
Click to collapse
Easily. It's a little less loud than most other phones but it's still loud. It's not exactly inaudible.

I can say the sound quality with ClearAudio+ is nice but it there is not the best. I have my Note 2 optimized with Neak Kernel and his tweaks (Wolfson) are great.. The equalizer from XZ but the hammer looks great and can be adjusted some. Moreover, the unit is still fresh with the time kernel and various mods and custom roms come naturally (I also gets to cook too for XZ)

I don't want to crash the party but the speaker is just lame, it's positioned at the right side bottom of the phone which means that when you hold the phone you will cover the speaker (left hand with your fingers, holding it with right hand isn't an option because the speaker is in the palm of your hand) The speaker is tiny and totally not loud, and when watching a video you can hear the sound come out of the right corner instead from the phone, it's very directional, i am very disappointed about this.
Also sound through headphones is not as good as i would have liked and certainly not as full sounding as with S3.

GiGi. said:
Also sound through headphones is not as good as i would have liked and certainly not as full sounding as with S3.
Click to expand...
Click to collapse
I agree, it's not the best. But seriously mate, S3 has terrible sound...bad comparison.

[Q] Call Quality - Hissing

Hi all,
Hoping someone can help; I've had the phone for a week and speakers have been fine, I've actually started making calls more this weekend and today and I've noticed a hissing noise whenever the other person speaks; it really reduces clarity a bit. I have full signal my end; I've made test calls to other people and my answerphone, when there's no talking on the call there is no hiss, it's only when the other end speaks that there's a hissing noise, almost like it's been recorded and relayed through the phone if that makes sense.
Does anyone else get this or is it crystal clear for everyone?
It's nothing to do with Beats Audio, I've made calls with that on and off with the same outcome.
many thanks!

ryanp1983 said:
Hi all,
Hoping someone can help; I've had the phone for a week and speakers have been fine, I've actually started making calls more this weekend and today and I've noticed a hissing noise whenever the other person speaks; it really reduces clarity a bit. I have full signal my end; I've made test calls to other people and my answerphone, when there's no talking on the call there is no hiss, it's only when the other end speaks that there's a hissing noise, almost like it's been recorded and relayed through the phone if that makes sense.
Does anyone else get this or is it crystal clear for everyone?
It's nothing to do with Beats Audio, I've made calls with that on and off with the same outcome.
many thanks!
Click to expand...
Click to collapse
may be a problem with voice speaker or a network problem but take it back to sh0p swap it
mine is same but not all the time and i think its just when other person has bad signal i hope

ryanp1983 said:
Hi all, Hoping someone can help
Click to expand...
Click to collapse
How old are you? Serious question.
People with young ears can hear higher frequencies that older people can not and that's an established scientifically proven fact.
If you're in the 15 to 25 age range the HTC One may perform, to your ears, substantially differently to people in other age ranges.

compact_bijou said:
How old are you? Serious question.
People with young ears can hear higher frequencies that older people can not and that's an established scientifically proven fact.
If you're in the 15 to 25 age range the HTC One may perform, to your ears, substantially differently to people in other age ranges.
Click to expand...
Click to collapse
This doesn't make a hissing noise acceptable. If it happens on every call, even in different locations, the phone should be sent back for an exchange.

compact_bijou said:
How old are you? Serious question.
People with young ears can hear higher frequencies that older people can not and that's an established scientifically proven fact.
If you're in the 15 to 25 age range the HTC One may perform, to your ears, substantially differently to people in other age ranges.
Click to expand...
Click to collapse
I'm 29. It's definitely something not 100% right. I came from an iPhone 4S and although quality was never amazing, I noticed it being a problem as I have with the HTC. Seeing as this is a better phone than the 4S; I expect call quality to be better also, not worse.
I've just heard so many reviews saying call quality was so good and when I speak to people over the phone, it sounds like a recording made on a cassette and I find myself having to turn the volume up to max.
I did consider that the people I speak to may have a bad signal too so rang 3 (the network I'm on) and listened to their menus, the thinking being that if I have full signal there should be no problem and still there was distortion in the recorded menus.
Anyway, I've rang 3 and they've happily said they'll exchange the handset, only problem is they can't get stock until the 23rd April. I can still make out what people are saying so it's not an emergency, it's just that when you have a premium handset you want it to be just that. From all the digging around I've done it looks like a hardware issue with my phone. It;s just odd though because in regular use, the speakers are fantastic.

NextNexus said:
This doesn't make a hissing noise acceptable.
Click to expand...
Click to collapse
If you physically can not hear any hissing then hissing isn't an issue.
If someone who can hear 'hissing' and changes their handset and can still hear hissing then it's an issue for them.
Hissing could be a side effect of noise cancelling.
Anyone who's had any experience of ANR in recording situations will confirm that.
---------- Post added at 05:10 PM ---------- Previous post was at 05:08 PM ----------
ryanp1983 said:
definitely something not 100% right
Click to expand...
Click to collapse
Sounds like you're right from your description

I've had 4 handsets now that have all had this problem. Try listening to classical music on low volume or record a video in a quiet room and play it back. Also try classical music with headphones on low volume, same issue. Beats audio makes this issue worse but does not create it. After so many replacements I'm now done with this phone, getting an s4 instead, which is a real shame.
Sent from my HTC One using xda app-developers app

Jme369 said:
Try listening to classical music on low volume or record a video in a quiet room and play it back. Also try classical music with headphones on low volume, same issue.
Click to expand...
Click to collapse
Have done, did do, still am. Quality headphones, too. Lots of tops, still no 'hiss'
I listen to a lot of spoken word/classical/stuff, sourced direct from CD as well as radio/web/ and FLAC wherever possible.
I understand that 'hiss' on my HTC One isn't an issue for me but also happy to state that it might be for others
and I might not hear hiss as a result of loitering round 40k sound systems.
Look after your ears. Like your knees, you'll miss them when they're gone

i have had this very same problem on the 3 handsets i have had, all sim free phones from phones4u. I am also on '3' and wonder if its a sim card or network issue? When it works fine the call quality is very good however i would say that in 6/10 calls i have the hiss/static noise when the other person is speaking.
I have a 'late build' handset from one of the fw build places and generally the build quality is better and i also do not suffer the haptic button/lack of response on back and home buttons that i had on the previous devices.
Could it possibly be sim card related?

Hi all
I have the same issue with about 90% of calls and am also with 3. I'm on my 3rd handset now and all have had the same problem. The hissing is only when the other person speaks and although I can still understand them, it's very annoying. Apart from this issue, the phone is great but I'm seriously thinking of changing to the S4 which I'm really not happy about.
I've also changed my SIM for a new card today and it's made no difference. Any ideas what the problem could be?

topoff1 said:
I've also changed my SIM for a new card today
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Click to collapse
WTF?
topoff1 said:
and it's made no difference.
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Click to collapse
How could it?
topoff1 said:
Any ideas what the problem could be?
Click to expand...
Click to collapse
Hissing. Try another handset. Troll.

Well, I'm pleased it's not just me then!
As I said, replacement due next week, if it's the same then that'll be a shame. I'm not sure yet if it's enough to make me cancel and get another phone but it would be nice if there was an improvement.
There is a low hissing on video recording in silent rooms but to be honest, it's not really audible in a normal environment and it's no different to other handsets I've recorded video on. You can't expect a phone to be 100% brilliant at everything it does, just hope for it! If I want a clean sounding, picture perfect video, I'd use my camcorder. When I need to take a video there and then and have the phone, usually it's of my kids and usually they're running and screaming so any hissing is not heard.
I did take a call this morning and although not what I would describe as crystal clear, was an improvement on yesterday; perhaps it is signal related and by that I mean the signal of the person at the other end. If their signal is weaker then perhaps this is just how it sounds on the HTC and I will have to live with it if I like the phone enough; which I do.
Thanks again everyone, you've helped me not to feel alone and that it was all in my head!

ignore my post
---------- Post added at 02:41 PM ---------- Previous post was at 02:37 PM ----------
hpsauce37 said:
i have had this very same problem on the 3 handsets i have had, all sim free phones from phones4u. I am also on '3' and wonder if its a sim card or network issue? When it works fine the call quality is very good however i would say that in 6/10 calls i have the hiss/static noise when the other person is speaking.
I have a 'late build' handset from one of the fw build places and generally the build quality is better and i also do not suffer the haptic button/lack of response on back and home buttons that i had on the previous devices.
Could it possibly be sim card related?
Click to expand...
Click to collapse
Try setting the phone to GSM / 2G and see if you still have the "hissing". I have this on Xperia Z on Orange and 3 mobile when the phone is in 3G or H mode while making calls.
Edit: sorry I noticed you're on 3 mobile and they don't have 2G. I think it is related to network mode though and not reception.

compact_bijou said:
WTF?
How could it?
Hissing. Try another handset. Troll.
Click to expand...
Click to collapse
Thanks for that helpful and constructive reply. HTC told me to try changing the SIM card, unfortunately I'm not as phone savvy as you obviously are!
I'm just trying to work out why all three handsets had the same issue. I only have 8 more days left of 3's 28 day exchange policy, so need to decide whether to put up with this or exchange for an alternative handset that hopefully won't have this issue.

I don't honestly think that getting another handset will change the call hissing issue as u have had it on all 3 if mine. Honestly think it must be '3' thing don't know if it's network or SIM or setting problem. I am just trying to decide if I can live with it or not.
Sent from my HTC One using xda premium

hpsauce37 said:
I don't honestly think that getting another handset will change the call hissing issue as u have had it on all 3 if mine. Honestly think it must be '3' thing don't know if it's network or SIM or setting problem. I am just trying to decide if I can live with it or not.
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
That could be true but I was with 3 for my iPhone 4S and never once noticed the hissing noise

Nothing wrong with three, have had a few phones with them with no issue. Also everyone else I know on three doesn't have this issue.
Sent from my HTC One using xda app-developers app

I''ve noticed that this issue for me only occurs when I call someone. When I receive calls the quality is excellent with no hissing when the caller speaks. Any ideas why this might be?

topoff1 said:
I''ve noticed that this issue for me only occurs when I call someone. When I receive calls the quality is excellent with no hissing when the caller speaks. Any ideas why this might be?
Click to expand...
Click to collapse
I have read about this issue. It is due to the noise cancelling mic configuration. It was first noticed in 1080P videos where there is a slight hiss no matter what. So far it is thought to be a software issue that should be fixable via changing a gain setting we don't have access to currently. Again this is just hear say right now so take it with a grain of salt.

Hope HTC recognise this problem quickly along with the other things like the captive button issues and release a fix asap or they face undoing all the hardwork that was but into designing this phone and forcing everyone to the gs4
Sent from my HTC One using xda premium

HTC ONE microphone problems

I bought my ONE from amazon.de and,after 2 months, I cracked the screen:crying: .I called htc and they sent me to the official service in my country(Romania). The guys there replaced my htc one (to my big and pleasant surprise) with a new one.I updated it to 4.2.2, but I got some complaints about my voice not being heard loud enough on this new phone.I don't seem to rememeber to have had this on the original one.....
Is it the mic?Or something to do with the network?Anyone elese having similar problems with the microphone during calls?
P.S. By the way,does anybody know how to enable/disable noise cancelation on this phone?

What I've noticed is that my calls aren't as clear as on my Galaxy S3, not sure if noise cancellation is doing too much, but my calls are definitely more "muffled", in fact I almost always have to use my headset to hear people loud and clear. Loudspeaker mode works fine though

It's probably related to this:
http://www.engadget.com/2013/05/02/htc-hdr-mic-dropped/

mr.r9 said:
It's probably related to this:
http://www.engadget.com/2013/05/02/htc-hdr-mic-dropped/
Click to expand...
Click to collapse
Yes, I know about that,that is why I wanted to buy the phone as quick as possible, probably the first one,which I bought in april,was from the first batches,with that mic in it,and this one is not.But,stil,this doesn't explain the low volume....
I mean,I did a test: I put on a song on my ipad3 in a quiet room at about a quarter of the full volume and opened shazam on my htc one and got at about 1-1,5 meters away from the tablet. To my surprise,the mic recorded the sound and shazam recognized the song!!After this little experiment,my conclusion is that the mic is working ok,but,during the calls something is a little wrong!

Galactus said:
What I've noticed is that my calls aren't as clear as on my Galaxy S3, not sure if noise cancellation is doing too much, but my calls are definitely more "muffled", in fact I almost always have to use my headset to hear people loud and clear. Loudspeaker mode works fine though
Click to expand...
Click to collapse
In regard of hearing the other persons voice,everything is ok for me,the sound is loud and clear,i don't have problems.

lev04 said:
In regard of hearing the other persons voice,everything is ok for me,the sound is loud and clear,i don't have problems.
Click to expand...
Click to collapse
Same here in fact I never heard anything better when talking.
Sent from my HTC One using xda premium

Shan89 said:
Same here in fact I never heard anything better when talking.
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
yeah,you're right,it's like the person on the other phone is there,speaking in your ear!
But what about your voice,do you have problems making yourself heard to the other person?!

Speakers popping and crackling

Hi, just wanted to hear if anyone else has this problem I have with the speakers. Basically they crackle and pop a lot while listening to some audio (think it's related to lower frequency audio). Here's a video of the problem: https://youtu.be/BG5oJNWJR9k
Here's the test video: https://youtu.be/5V-oI-z1NgI
I've spoken with razer support, but I can't really get a good answer out of them if this is a hardware or software issue. I did manage to get a replacement device, but it has the exact same problem. I also wasn't able to reproduce it on the replacement device while it was still on 8.1 - but it started happening again while upgrading to the latest build.
I remember the RP1 having a lot of issues with the speakers as well, and I had to get it replaced like 5 times to get one that didn't have any problems. Maybe it's the same with the RP2? You'd think they would improve their QA, but if that's the case then I'm assuming they haven't.
Thank you

HomerSp said:
Hi, just wanted to hear if anyone else has this problem I have with the speakers. Basically they crackle and pop a lot while listening to some audio (think it's related to lower frequency audio). Here's a video of the problem: https://youtu.be/BG5oJNWJR9k
Here's the test video: https://youtu.be/5V-oI-z1NgI
I've spoken with razer support, but I can't really get a good answer out of them if this is a hardware or software issue. I did manage to get a replacement device, but it has the exact same problem. I also wasn't able to reproduce it on the replacement device while it was still on 8.1 - but it started happening again while upgrading to the latest build.
I remember the RP1 having a lot of issues with the speakers as well, and I had to get it replaced like 5 times to get one that didn't have any problems. Maybe it's the same with the RP2? You'd think they would improve their QA, but if that's the case then I'm assuming they haven't.
Thank you
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I just bought the phone knowing full well this could be an issue, but I don't have it yet.
Can you try one thing - There should be a Dolby EQ app and by default it should be set to something like Dynamic Bass Boosted. Try turning that off completely and see if the popping/crackling remains?

blyndfyre said:
I just bought the phone knowing full well this could be an issue, but I don't have it yet.
Can you try one thing - There should be a Dolby EQ app and by default it should be set to something like Dynamic Bass Boosted. Try turning that off completely and see if the popping/crackling remains?
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Thanks for the suggestion, I did try that and it didn't seem to really matter if I had Dolby on or off - the crackling was definitely still there, even if it was slightly better with dolby off.
Unfortunately the customer service wasn't very helpful either, so I decided to return it to the shop I bought it from and got a refund.
I hope you have more luck with yours though! :good:

HomerSp said:
Thanks for the suggestion, I did try that and it didn't seem to really matter if I had Dolby on or off - the crackling was definitely still there, even if it was slightly better with dolby off.
Unfortunately the customer service wasn't very helpful either, so I decided to return it to the shop I bought it from and got a refund.
I hope you have more luck with yours though! :good:
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Well that's bad news. Mine hasn't shipped yet, I may just cancel the order. The Reddit sub for this phone scared the **** out of me with all the posts about issues.

blyndfyre said:
Well that's bad news. Mine hasn't shipped yet, I may just cancel the order. The Reddit sub for this phone scared the **** out of me with all the posts about issues.
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Yeah, these phones have had a whole bunch of issues. If they ever release a RP3, they definitely need to improve their quality control and after sales support with more regular software updates. Like on the RP1 I was without working Bluetooth for months due to a software bug, luckily this was later fixed, but there's a risk bugs may never be fixed since they seem to abandon their phones after a short while.
It's a shame really, because I really liked the RP1, and I was looking forward to the improved screen and cameras of the RP2. But unfortunately I wasn't a big fan of the glass back, and the cellular/wifi reception was in fact much worse when compared to the RP1.
I could live with those things, but the speaker problem really ruined the experience for me.