I just got my HD7s a few days ago and I have noticed that when I am talking to someone I can hear some kind of background noise. I believe it is coming from the mic on the bottom of the phone because if I blow into the mic I can hear that crackly noise from the earpiece. Anyone else have this issue? Just wanted to check before I looked into getting a replacement.
I read on a different forum that the sim card may be the culprit. Not really sure how that could affect the call quality though. Any ideas?
no I don't have that issue
quietriot84 said:
I just got my HD7s a few days ago and I have noticed that when I am talking to someone I can hear some kind of background noise. I believe it is coming from the mic on the bottom of the phone because if I blow into the mic I can hear that crackly noise from the earpiece. Anyone else have this issue? Just wanted to check before I looked into getting a replacement.
I read on a different forum that the sim card may be the culprit. Not really sure how that could affect the call quality though. Any ideas?
Click to expand...
Click to collapse
Have no idea but tons have this issue as well as me.. Can you hear yourself talk when talking to someone?
When I first got my HD7S, it sounded as if there was a noise cancelation issue during my first day of calls that initially sounded like high pitched whistling / clicking. As I made more calls, the sound went away and the call quality improved drastically. Now the quality rivals my old HD2.
Ok, i knw this is off topic but is the HD7S suppose to be on when charging? Everytime i turn it off to charge as soon as i plug it up to power it turns back on. That and the fact i can hear myself when talking is what turns me off to this phone... Well i still have 25 days left to turn it in for something else.
Splitboot said:
When I first got my HD7S, it sounded as if there was a noise cancelation issue during my first day of calls that initially sounded like high pitched whistling / clicking. As I made more calls, the sound went away and the call quality improved drastically. Now the quality rivals my old HD2.
Click to expand...
Click to collapse
I figured there was an issue with the noise cancellation, or something like that. How long did it take for the call quality to improve? Like how many minutes? I already returned mine and went back to my iPhone 4. Really missing my WP7 lol. Trying to convince myself to wait till after Mango to see what is being offered.
On a side note, does anyone thank HTC quality is going down? Used to have a TP2, and aside from the lame resistive touch screen and old internals I really liked the phone and its quality, especially the speakerphone.
quietriot84 said:
I figured there was an issue with the noise cancellation, or something like that. How long did it take for the call quality to improve? Like how many minutes? I already returned mine and went back to my iPhone 4. Really missing my WP7 lol. Trying to convince myself to wait till after Mango to see what is being offered.
On a side note, does anyone thank HTC quality is going down? Used to have a TP2, and aside from the lame resistive touch screen and old internals I really liked the phone and its quality, especially the speakerphone.
Click to expand...
Click to collapse
Indeed i do.
Considering the hardware on the "latest and greatest" isnt at all up to par with what is currently available for Android devices, part of me wants to throw half my fortune into Nokia as it will not take much to make an epic WP7 and kill HTC in the market right now.
If my TP2 hadn't have died last week (R.I.P.) I would have waited for this fall.
I hope the Mango update for the HD7S fixes all these issues because I love WP7 so far and would love to keep it. However, I dont see myself getting any other phone running WP7 due to lack of HW and sheer quality. The Gallexy S II is looking very appealing (if it ever comes out this month)
I can't say that i have this problem. I did at one time have it with my Iphone 3G, and my BlackBerry 8820, but it was on and off. Since i have had my HD7 i have not experienced this.
HD7S Noise
For the first 3-4 weeks I had the HD7S at the beginning of each 2nd or 3rd call there was an extremely high pitched squeal that lasted perhaps for less than a second, but nevertheless forced you to quickly remove the phone from your ear. If the Jabra were on for handsfree in the car no noise. It has subsequently disappeared and haven't heard it for a week or two. I have not experienced the "crackling" sound nor a microphone feedback issue.
Anyone else with this issue? I have it and have boxes up my phone to return but if it "goes away" after a while then I may end up keeping it.
Seems to work fine with headphones plugged in, and the person on the other end seems to not hear the hissing, but it's really REALLY annoying.
Did you keep the phone in the end?
I had the high pitched squeeling but am thinking that it only 'goes away' because you subconsciously learn to hold the phone differently to prevent the mic feedback... I'm only on day 3 with the phone but I thought my ears were going to bleed after the first call I made on it!
I hate to revive an old thread, but I just went out and got this phone yesterday. Is there a fix for this out, or am I just to put up with it?
I would like to know if anyone ever found a fix either.
Dragon Queen said:
I would like to know if anyone ever found a fix either.
Click to expand...
Click to collapse
Yeah I gave up. Back to Apple! Yay for me and the iPhone 4S, too bad HTC couldn't put out a quality WP7 device in time.
I just bought my hd7s, and it has the same problem with the microphone, its so irritating that I cannot keep it.
I guess it only needs a firmware fix, not a ROM, and not a Hardware, because how did it pass QC at first place, if its a Hardware issue?
Should we talk with HTC, or AT&T about this?
I also have had the same problem with my HD7s. I experience feed back screeching in my ear on the very first phone call as the handset near my face and it stopped after I got the speaker pressed up against my ear. This would happen quite often. It also would occur many various position like when I would pin the phone against my shoulder to free my hand or when I would place the phone face down on a table to activate the speaker phone. I could also easily induce the sound by arcing my hand a bringing close to the phone. This was very disappointing as the phone is perfect for me in every other aspect.
I exchanged the phone with AT&T for the same model. With this second HD7s I could not reproduce the feedback out of the box. After several days of phone calls I could actually hear a significant improvement in call quality, as there was an absence of the hissing background noise that I would hear before. When I really put some effort into it I find can produce the feedback with my hand by practically making a tunnel from speaker to the microphone. I'm quite certain that this should not occur under any circumstances but I've been able to overlook it thus far because this phone meets my needs in every aspect.
It seems to me that the microphone in this phone is too sensitive. It's a double edged sword of sorts because my wife says the call quality on her end is noticeably better than it has been before compared to my Tilt2.
I must say though, I spent an afternoon with a Titan and that is an excellent phone. Pure call quality, great build, better camera, I had fun with Tango and the front camera, and the even larger screen is great. It just wasn't a match for me because it lacked an Otterbox Commuter case and XDA hasn't cracked it yet-I really need my homebrew apps and custom ROMs with internet sharing. If the titan gets unlocked before my thirty day buyer's remorse is up I may be switching.
Now if you are like me and the HD7s is the best phone for you I suggest that you exchange it for another to see if you have any luck. The fact that this seems to be a consistant problem with those who experience on more than one device, suggests to me that it's a design flaw. However the fact that this thread is only 2 pages long suggests to me that we are the only ones that have an uniquely contoured face that exposes the problem.
Related
Hello guys!
Ive read some reviews on the new HTC Diamond before i bought it, and they said that the sound during calls was crystal clear.
Just one wondering.. my old SE K800i had really good sound quality during calls. But my new HTC Diamond sounds awful and like "in a can". They here me where well, but i hear them pretty bad.
Do you guys have the same problem, or is it me? Ive removed all the plastics
No thoughts at all?
rnenjoy said:
No thoughts at all?
Click to expand...
Click to collapse
Sadly, "some reviews" are not very objective. Or maybe they meant by "crystal clear" that you hear no static noise
Diamond have moderate sound quality, thats all. Like almost all WM devices (at least all I know of).
Yep. It sounds like the person in the other end is sitting in a barrel. Worst sound quality I've ever had on a phone, sadly.
helterskelter said:
Yep. It sounds like the person in the other end is sitting in a barrel. Worst sound quality I've ever had on a phone, sadly.
Click to expand...
Click to collapse
That many times is related to the network, rather than the phone. My sound is superb.
helterskelter said:
Yep. It sounds like the person in the other end is sitting in a barrel. Worst sound quality I've ever had on a phone, sadly.
Click to expand...
Click to collapse
I did a "blind" test of an iPhone (1st gen) and the diamond when it comes to sound quality of phone calls. The diamond won hands down. I know...not very scientific but the 4 "reviewers" all found the sound quality of the diamond better.
Well, iPhone never actually excelled in phone voice quality either. Not sure why iPhone was brought into comparison anyway, nobody said its better
halloj said:
That many times is related to the network, rather than the phone. My sound is superb.
Click to expand...
Click to collapse
same here, over gsm the voice quality is better then my past phones.
My phone sounds rubbish compared to my old Artemis. That phone was fine and had a good speakerphone too. The one on my Diamond simply cannot be used because you can't hear what the other person is saying.
The Diamond is probably the worst phone I have had in a long time. I am seriously disappointed and I'm only still using it because I already sold my artemis.
as compared to my previous Nokia, voice quality seems to be seriously lacking in the midtones.
But i'll accept it because i know Nokia phones are phones 1st
Mr Farmer said:
as compared to my previous Nokia, voice quality seems to be seriously lacking in the midtones.
But i'll accept it because i know Nokia phones are phones 1st
Click to expand...
Click to collapse
Well I used nice Nokia 6233, perfect as a phone I guess, for a few weeks just prior my Diamond, I couldn't wait for to have HTC again, their sound quality is just superb, if you have bad voice quality that's your network to blame and their stupid amr compression.
I wish I can say this for Diamond speaker also but I can't, it's a disaster, but I guess they can't put larger one in this tiny case, so who cares
So...... the internal speakers on the nexus 7 are not great. Well, IS not great. It's not even stereo with only one at the bottom making watching movies on landscape makes the sound comes only from left or right.
but anybody else experiencing cracking/breaking/distorted audio if the volume is higher than 75%?
ive never used it more than 50% coz i almost always use it at home and i have a 2-mth old baby. but yesterday i'd like to show my wife how cool the free Transformers movie is and i cranked the volume up just to be horrified by the distorted sound, not unlike coming from a cheap $10 speakers.
should i return it?
should i ignore it and just keep it under 50% for movies or plug in a nice dock/speakers?
should i attempt to fix it? :silly:
i just fear returning it as everything else with the tablet is great, and with the amount of threads here with faulty Nexus, i felt like im risking it too much.
thoughts? share ur own stories with speakers?
===================================================================
*UPDATE*
khaytsus said:
If you haven't shipped it off yet, use your fingernails or a guitar pick or something otherwise soft (not metal), thin, and flat, and open the case. Not sure if there's a specific place that's easier, I just went around and around until I got it to pop. Look at the FixIt breakdown if you want to see more details. It took about 3 minutes once I got it started, and that was taking my time. It's a little more firm than a phone battery cover, but not by much.
Once you get the back off, figure out which speaker is "blown" and lightly press into it. If it's "crunchy" feeling, gently work it around the edges with your finger until it either pops in place or stops "crunching". I went around the edges a few times just in case.
Been a week and my N7 sounds fine again. I have the full expectation that this isn't fixed and it'll recur, but I also doubt it's fixed in any newer hardware either, so why go through the trouble of replacing the device.
Click to expand...
Click to collapse
Worth a shot, rather than returning your near-perfect Nexus.
===================================================================
*UPDATE*
Osmo here got an APK for an app you can use to tweak if you're not as brave as the poster quoted above. thanks!
click on the arrow next to his name to get to his post where he got a screenshot of settings and APK attached.
osm0sis said:
Looks like Noozy got taken down because it was a modified redistribution of an older build of ZPlayer, without permission. Not sure if that's where Rewire came from too or not, but maybe the whole developer got kicked off.
Edit: Rewire seems to be the part they made themselves which they added onto the old ZPlayer code to make Noozy ("New Z" ), so it should be safe to repost. Attached as well are my Equalizer settings which seemed to make the most difference, removing the rumbling/distortion almost completely.
My settings are as follows: XLimiter enabled, compression strength "Hard"; Psychoacoustic disabled; X-EQ enabled, frequencies at -1.0, -2.5, -5.5, -2.5, -1.0 (also attached); VE-Engine disabled; Logicsurround ES enabled, room size "Studio".
Hope this helps some people!
Click to expand...
Click to collapse
Another tips:
osm0sis said:
You were supposed to push on the rims, not the actual speaker...
Click to expand...
Click to collapse
Find someone in Ottawa on Red Flag Deals forums who bought an N7 and are returning it for defective screen issues.
Meet up with them, buy them lunch, and swap over the speakers.
PS. my audio is fine at 100%, but volume isn't exactly overpowering. In fact, there are times I have trouble hearing a person over Skype. I haven't tried Transformers, yet.
R3dbeaver said:
So...... the internal speakers on the nexus 7 are not great. Well, IS not great. It's not even stereo with only one at the bottom making watching movies on landscape makes the sound comes only from left or right.
but anybody else experiencing cracking/breaking/distorted audio if the volume is higher than 75%?
ive never used it more than 50% coz i almost always use it at home and i have a 2-mth old baby. but yesterday i'd like to show my wife how cool the free Transformers movie is and i cranked the volume up just to be horrified by the distorted sound, not unlike coming from a cheap $10 speakers.
should i return it?
should i ignore it and just keep it under 50% for movies or plug in a nice dock/speakers?
should i attempt to fix it? :silly:
i just fear returning it as everything else with the tablet is great, and with the amount of threads here with faulty Nexus, i felt like im risking it too much.
thoughts? share ur own stories with speakers?
Click to expand...
Click to collapse
I have the same problem. I ordered a replacement which will arrive tomorrow. If the replacement has any other issues that are worse than the crackling speaker then the replacement goes back and I keep my first Nexus 7. I might order another replacement or get my N7 just repaired after the return time expires.
hmmmmmmm
R3dbeaver said:
So...... the internal speakers on the nexus 7 are not great. Well, IS not great. It's not even stereo with only one at the bottom making watching movies on landscape makes the sound comes only from left or right.
but anybody else experiencing cracking/breaking/distorted audio if the volume is higher than 75%?
ive never used it more than 50% coz i almost always use it at home and i have a 2-mth old baby. but yesterday i'd like to show my wife how cool the free Transformers movie is and i cranked the volume up just to be horrified by the distorted sound, not unlike coming from a cheap $10 speakers.
should i return it?
should i ignore it and just keep it under 50% for movies or plug in a nice dock/speakers?
should i attempt to fix it? :silly:
i just fear returning it as everything else with the tablet is great, and with the amount of threads here with faulty Nexus, i felt like im risking it too much.
thoughts? share ur own stories with speakers?
Click to expand...
Click to collapse
i have this same issue now with the cracking distorted sounds on max volume. the odd part is it just started happening on mine. see i've had the N7 since 7/18 and the sound was pure till yesterday. i thought it was or is a issue with the new kernels i have been flashing for game performance. if your N7 can be returned do it imo you have nothing to lose. N7 for the price is one bad ass tablet mate. add a nice set of ear buds and go into the music player settings under equalizer options are 3d, bass boost, 5 band eq. play with those and the N7 with the buds is going to rock playing games and watching movies. since you are going to have a clean rom root that N7 for the tablet ui and then flash it with a custom kernel to release it's true gaming power... nova 3, spiderman, mc3 are buttery smooth with the gpu set at 500
MikeMurphy said:
Find someone in Ottawa on Red Flag Deals forums who bought an N7 and are returning it for defective screen issues.
Meet up with them, buy them lunch, and swap over the speakers.
PS. my audio is fine at 100%, but volume isn't exactly overpowering. In fact, there are times I have trouble hearing a person over Skype. I haven't tried Transformers, yet.
Click to expand...
Click to collapse
oh wow how hard is it to swap the speakers? as a comp engineer i know my way around a soldering iron...
mgymnop said:
I have the same problem. I ordered a replacement which will arrive tomorrow. If the replacement has any other issues that are worse than the crackling speaker then the replacement goes back and I keep my first Nexus 7. I might order another replacement or get my N7 just repaired after the return time expires.
Click to expand...
Click to collapse
hmm so u can order a replacement without sending the current one back? this is interesting.
problem is, of course, this issue seems to start the past couple of days, as i just start cranking it. what if the new one decays again after a few days? replace it again? lol
R3dbeaver said:
oh wow how hard is it to swap the speakers? as a comp engineer i know my way around a soldering iron...
hmm so u can order a replacement without sending the current one back? this is interesting.
problem is, of course, this issue seems to start the past couple of days, as i just start cranking it. what if the new one decays again after a few days? replace it again? lol
Click to expand...
Click to collapse
I just got my new N7. The speaker is much much better. Still a bit distortion but only at max volume. Couldn't find any other flaw so far.
Sent from my Nexus 7 using xda premium
mgymnop said:
I just got my new N7. The speaker is much much better. Still a bit distortion but only at max volume. Couldn't find any other flaw so far.
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
super good news, bro!
yeah i emailed Google last week and last night they send me the instructions for a replacement. i requested one, should be shipped under a week, and i got 21 days to return mine to Toronto (which is 2-3days max on UPS standard).
so hopefully the new one arrives first so i can test it before i ship mine back.
yeah still abit reluctant with the whole process since EVERYTHING ELSE about my N7 is perfect. i'd rather deal with bad speakers at loud volume than cracking screen, dead pixels, or flickering.......
I had to RMA mine for the speaker issue as well.
Turns out, the speaker is actually good, but there's a loose connection in there somewhere. How I could tell was, if I held my tablet from the bottom, the speaker would sound like it was rattling/distorted/blown. Once I removed my hand, it was fine. Watching youtube videos and moving my hand up and down the back of the tablet would result in static noises that mirrored the movement of my hand.
When I called Google, this was a known issue on some units and they'll have no problem sending you out a new one.
God damnit, last night my speakers started rattling and now they sound like hell all the time if the volume is up at all. I believe it started when my volume got turned up too loud and a loud notification played.
So are the speakers blowing, or what's going on here? Anyone know?
Man, I have the exact OPPOSITE issue. I just bought a Nexus 7 today and my internal speaker is EXTREMELY quiet. I can barely hear it in a completely quiet room. I'd hate to RMA it since I don't seem to have any other issues with it. I tried volume+ and all it did was add a little crackling, it didn't boost the volume at all. I haven't read anything about this issue so I'm thinking defect, but if anybody has any input I would love to hear it.
Well, I listened to some left/right test sounds and determined only my left speaker was rattling, right sounded fine. Popped the back off, and the left speaker (right from the back side, of course) was different feeling. It was looser, moved more, and was "crunchy sounding". I pushed on it experimenting a bit and it popped, then it felt like the right one. I prodded a bit more, felt the same, so I tried music.
Sounds... Better. Not perfect. Still sounds a little rattly, but might be my imagination, I'll have to listen closer later. But from this, it seems like maybe the "cone" is detaching or popping off?
I wonder what it looks like inside the speakers. I did not remove anything except the back of the N7, not the speakers, nor their little fabric covers. If it happens again, I might look further.
Leukay said:
Man, I have the exact OPPOSITE issue. I just bought a Nexus 7 today and my internal speaker is EXTREMELY quiet. I can barely hear it in a completely quiet room. I'd hate to RMA it since I don't seem to have any other issues with it. I tried volume+ and all it did was add a little crackling, it didn't boost the volume at all. I haven't read anything about this issue so I'm thinking defect, but if anybody has any input I would love to hear it.
Click to expand...
Click to collapse
Click on settings and then on sounds. the main volume box will pop up for you. You will see three volume bars just make sure there all the way over to the right. If your volume is still real low return your N7 for one without a speaker defect.
Sent from my Nexus 7 using Tapatalk 2
I was checking out a friends N7 that just started having the speaker issue. I installed Poweramp and found the problem on the distortion. Using the balance feature only the left speaker was distorting with the right side getting very little power. How to reset the sound so both channels equal out I bet would fix the crackling sound problem. Any ideas or settings we can adjust?
Sent from my Nexus 7 using Tapatalk 2
Leukay said:
Man, I have the exact OPPOSITE issue. I just bought a Nexus 7 today and my internal speaker is EXTREMELY quiet. I can barely hear it in a completely quiet room. I'd hate to RMA it since I don't seem to have any other issues with it. I tried volume+ and all it did was add a little crackling, it didn't boost the volume at all. I haven't read anything about this issue so I'm thinking defect, but if anybody has any input I would love to hear it.
Click to expand...
Click to collapse
I've had six N7's (yes, six, and each and every one had a significant defect), and they all had at best what I would characterize as low volume. And the ones that went a little louder have been distorted. I've finally settle on a unit that doesn't seem to have any issues other than minor screen lift and crappy speakers, and I'm keeping it.
I figured, the bottom line is that I don't use the external speakers for anything but gaming and the occasional YouTube video. If I'm watching video or listening to music on this device, I use headphones anyways. And, when I'm watching a video in some situation where I want to use external speakers, I'm using my iPad.
Short answer to your question: yes, I've had N7's with extremely low volume. Personally, I wouldn't replace it for that, because at this point the odds of getting a unit with a worse problem remain too high (at least in my experience).
I had to return my first N7 because of the distorted speaker over 50% volume issue. I'm on my second N7 now and its been great so far.
Sent from my Nexus 7 using Tapatalk 2
When I first got my nexus I tested the speakers by watching transformers. I was amazed. It was quite loud and distortion free. The next day I got a notification and all I heard was almost pure crackling. And from then on its been horrible. I use external speakers or headphones for everything but when im not using those, its very annoying. I'm not returning it because otherwise, its flawless.
Sent from my Nexus 7 using xda app-developers app
Yeah I had the same issue. It started yesterday couldn't go over 50% so I ordered a replacement . Process is really painless it will come in two businesses days and I get to keep them told one till then. Just flash the stock image band send at back.
just FYI, my crackling one was C60. got the new one which is C70 and it was perfect. loud enough and doesn't crack. no distortion.
I got my replacement for my 8 GB and went to the 16 GB this time from office depot. First one froze up and started having audio distortion, so far this one is doing great but only one day in. It is a c60 so hopefully that theory is wrong...
Sent from my Nexus 7 using xda app-developers app
I had my Nexus 7 16GB for exactly one month now and until today it was perfect. This morning I noticed that the speakers sounded "blown". I made sure it wasn't the file I was playing as it played fine on other devices and ALL files sounded blown on the Nexus.
MicroCenter only covers it for the first 15 days so my only option was to call ASUS. After doing a factory reset it still had the problem so now I'm sending it to ASUS. Hopefully they will either fix or replace it.
This really sucks because up until this point I really loved the device. Oh and also in case anyone else is sending it to ASUS, be aware that ASUS will NOT send you anything. You as the customer is responsible for packaging AND shipping costs. I understand the profit margin on Nexus 7 is low but this is like rubbing salt into your wound.
I had an HTC One until last Thursday. It had to go back because the camera was defected.
I also noticed the call quality was probably the lowest I've experienced any phone! There was a constant hissing noise which was often louder than the caller, there were popping sounds and other distracting noises. In general. It was terrible.
I have a new HTC One On order and it should be with me this week. I'm hoping that this unit won't suffer the same low call quality as the last.
For those who already own the one how would you describe the call quality?
Absolutely fine for me. Maybe you had a generally defective device?
Best call quality of any phone I've owned, regardless of all the other issues I've had with it
Sent from my HTC One using xda app-developers app
So I've had the HTC One for about 10 days now, and I have to say that it has by far the best call quality of any phone I have ever owned (and that's a lot of phones).
As an example, I was in a busy shopping center the other day, near a children's play area, and took a call, so was expecting the usual complaints from the other side about the screaming in the background, but when I questioned the other party, they said that the could hear the background noise but it was not distracting.
By comparison, I took a call from a colleague with an iPhone 5 last week, and had to ask them why they were talking to me while playing with their children (the screams were deafening!), but it turned out that their daughter was in another room already. The background suppression on the One seems to work very well.
My mother is hard of hearing and calling her on a mobile was previously fraught with difficulties, but she has mentioned how much clearer I sound when calling her now.
I have not experienced any hissing, clicks or other interference.
I'm also impressed with the call quality in poor areas. I was a little concerned that the One was showing poorer reception at home that my previous HTC Sensation. Experiences on that phone had shown that it was difficult to make or receive calls in specific places in the house, but using the One in the same locations suffers no degradation.
The same effect can be seen when using the One with a variable signal for example on a train; places where calls would drop with other phones are now accessible.
My classmate had got the phone and I have used it, the call quality is great.
Just reinforcing what everybody else is saying, call quality is brilliant for me to.
Sent from my HTC One using xda app-developers app
ive had numerous HTC handsets and this is by far the best call quality so far:good:
Thanks for your replies. The unit I sent back must have been dodgy in the camera and phone department!
Looking forward to the new one this week.
Hi all,
Hoping someone can help; I've had the phone for a week and speakers have been fine, I've actually started making calls more this weekend and today and I've noticed a hissing noise whenever the other person speaks; it really reduces clarity a bit. I have full signal my end; I've made test calls to other people and my answerphone, when there's no talking on the call there is no hiss, it's only when the other end speaks that there's a hissing noise, almost like it's been recorded and relayed through the phone if that makes sense.
Does anyone else get this or is it crystal clear for everyone?
It's nothing to do with Beats Audio, I've made calls with that on and off with the same outcome.
many thanks!
ryanp1983 said:
Hi all,
Hoping someone can help; I've had the phone for a week and speakers have been fine, I've actually started making calls more this weekend and today and I've noticed a hissing noise whenever the other person speaks; it really reduces clarity a bit. I have full signal my end; I've made test calls to other people and my answerphone, when there's no talking on the call there is no hiss, it's only when the other end speaks that there's a hissing noise, almost like it's been recorded and relayed through the phone if that makes sense.
Does anyone else get this or is it crystal clear for everyone?
It's nothing to do with Beats Audio, I've made calls with that on and off with the same outcome.
many thanks!
Click to expand...
Click to collapse
may be a problem with voice speaker or a network problem but take it back to sh0p swap it
mine is same but not all the time and i think its just when other person has bad signal i hope
ryanp1983 said:
Hi all, Hoping someone can help
Click to expand...
Click to collapse
How old are you? Serious question.
People with young ears can hear higher frequencies that older people can not and that's an established scientifically proven fact.
If you're in the 15 to 25 age range the HTC One may perform, to your ears, substantially differently to people in other age ranges.
compact_bijou said:
How old are you? Serious question.
People with young ears can hear higher frequencies that older people can not and that's an established scientifically proven fact.
If you're in the 15 to 25 age range the HTC One may perform, to your ears, substantially differently to people in other age ranges.
Click to expand...
Click to collapse
This doesn't make a hissing noise acceptable. If it happens on every call, even in different locations, the phone should be sent back for an exchange.
compact_bijou said:
How old are you? Serious question.
People with young ears can hear higher frequencies that older people can not and that's an established scientifically proven fact.
If you're in the 15 to 25 age range the HTC One may perform, to your ears, substantially differently to people in other age ranges.
Click to expand...
Click to collapse
I'm 29. It's definitely something not 100% right. I came from an iPhone 4S and although quality was never amazing, I noticed it being a problem as I have with the HTC. Seeing as this is a better phone than the 4S; I expect call quality to be better also, not worse.
I've just heard so many reviews saying call quality was so good and when I speak to people over the phone, it sounds like a recording made on a cassette and I find myself having to turn the volume up to max.
I did consider that the people I speak to may have a bad signal too so rang 3 (the network I'm on) and listened to their menus, the thinking being that if I have full signal there should be no problem and still there was distortion in the recorded menus.
Anyway, I've rang 3 and they've happily said they'll exchange the handset, only problem is they can't get stock until the 23rd April. I can still make out what people are saying so it's not an emergency, it's just that when you have a premium handset you want it to be just that. From all the digging around I've done it looks like a hardware issue with my phone. It;s just odd though because in regular use, the speakers are fantastic.
NextNexus said:
This doesn't make a hissing noise acceptable.
Click to expand...
Click to collapse
If you physically can not hear any hissing then hissing isn't an issue.
If someone who can hear 'hissing' and changes their handset and can still hear hissing then it's an issue for them.
Hissing could be a side effect of noise cancelling.
Anyone who's had any experience of ANR in recording situations will confirm that.
---------- Post added at 05:10 PM ---------- Previous post was at 05:08 PM ----------
ryanp1983 said:
definitely something not 100% right
Click to expand...
Click to collapse
Sounds like you're right from your description
I've had 4 handsets now that have all had this problem. Try listening to classical music on low volume or record a video in a quiet room and play it back. Also try classical music with headphones on low volume, same issue. Beats audio makes this issue worse but does not create it. After so many replacements I'm now done with this phone, getting an s4 instead, which is a real shame.
Sent from my HTC One using xda app-developers app
Jme369 said:
Try listening to classical music on low volume or record a video in a quiet room and play it back. Also try classical music with headphones on low volume, same issue.
Click to expand...
Click to collapse
Have done, did do, still am. Quality headphones, too. Lots of tops, still no 'hiss'
I listen to a lot of spoken word/classical/stuff, sourced direct from CD as well as radio/web/ and FLAC wherever possible.
I understand that 'hiss' on my HTC One isn't an issue for me but also happy to state that it might be for others
and I might not hear hiss as a result of loitering round 40k sound systems.
Look after your ears. Like your knees, you'll miss them when they're gone
i have had this very same problem on the 3 handsets i have had, all sim free phones from phones4u. I am also on '3' and wonder if its a sim card or network issue? When it works fine the call quality is very good however i would say that in 6/10 calls i have the hiss/static noise when the other person is speaking.
I have a 'late build' handset from one of the fw build places and generally the build quality is better and i also do not suffer the haptic button/lack of response on back and home buttons that i had on the previous devices.
Could it possibly be sim card related?
Hi all
I have the same issue with about 90% of calls and am also with 3. I'm on my 3rd handset now and all have had the same problem. The hissing is only when the other person speaks and although I can still understand them, it's very annoying. Apart from this issue, the phone is great but I'm seriously thinking of changing to the S4 which I'm really not happy about.
I've also changed my SIM for a new card today and it's made no difference. Any ideas what the problem could be?
topoff1 said:
I've also changed my SIM for a new card today
Click to expand...
Click to collapse
WTF?
topoff1 said:
and it's made no difference.
Click to expand...
Click to collapse
How could it?
topoff1 said:
Any ideas what the problem could be?
Click to expand...
Click to collapse
Hissing. Try another handset. Troll.
Well, I'm pleased it's not just me then!
As I said, replacement due next week, if it's the same then that'll be a shame. I'm not sure yet if it's enough to make me cancel and get another phone but it would be nice if there was an improvement.
There is a low hissing on video recording in silent rooms but to be honest, it's not really audible in a normal environment and it's no different to other handsets I've recorded video on. You can't expect a phone to be 100% brilliant at everything it does, just hope for it! If I want a clean sounding, picture perfect video, I'd use my camcorder. When I need to take a video there and then and have the phone, usually it's of my kids and usually they're running and screaming so any hissing is not heard.
I did take a call this morning and although not what I would describe as crystal clear, was an improvement on yesterday; perhaps it is signal related and by that I mean the signal of the person at the other end. If their signal is weaker then perhaps this is just how it sounds on the HTC and I will have to live with it if I like the phone enough; which I do.
Thanks again everyone, you've helped me not to feel alone and that it was all in my head!
ignore my post
---------- Post added at 02:41 PM ---------- Previous post was at 02:37 PM ----------
hpsauce37 said:
i have had this very same problem on the 3 handsets i have had, all sim free phones from phones4u. I am also on '3' and wonder if its a sim card or network issue? When it works fine the call quality is very good however i would say that in 6/10 calls i have the hiss/static noise when the other person is speaking.
I have a 'late build' handset from one of the fw build places and generally the build quality is better and i also do not suffer the haptic button/lack of response on back and home buttons that i had on the previous devices.
Could it possibly be sim card related?
Click to expand...
Click to collapse
Try setting the phone to GSM / 2G and see if you still have the "hissing". I have this on Xperia Z on Orange and 3 mobile when the phone is in 3G or H mode while making calls.
Edit: sorry I noticed you're on 3 mobile and they don't have 2G. I think it is related to network mode though and not reception.
compact_bijou said:
WTF?
How could it?
Hissing. Try another handset. Troll.
Click to expand...
Click to collapse
Thanks for that helpful and constructive reply. HTC told me to try changing the SIM card, unfortunately I'm not as phone savvy as you obviously are!
I'm just trying to work out why all three handsets had the same issue. I only have 8 more days left of 3's 28 day exchange policy, so need to decide whether to put up with this or exchange for an alternative handset that hopefully won't have this issue.
I don't honestly think that getting another handset will change the call hissing issue as u have had it on all 3 if mine. Honestly think it must be '3' thing don't know if it's network or SIM or setting problem. I am just trying to decide if I can live with it or not.
Sent from my HTC One using xda premium
hpsauce37 said:
I don't honestly think that getting another handset will change the call hissing issue as u have had it on all 3 if mine. Honestly think it must be '3' thing don't know if it's network or SIM or setting problem. I am just trying to decide if I can live with it or not.
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
That could be true but I was with 3 for my iPhone 4S and never once noticed the hissing noise
Nothing wrong with three, have had a few phones with them with no issue. Also everyone else I know on three doesn't have this issue.
Sent from my HTC One using xda app-developers app
I''ve noticed that this issue for me only occurs when I call someone. When I receive calls the quality is excellent with no hissing when the caller speaks. Any ideas why this might be?
topoff1 said:
I''ve noticed that this issue for me only occurs when I call someone. When I receive calls the quality is excellent with no hissing when the caller speaks. Any ideas why this might be?
Click to expand...
Click to collapse
I have read about this issue. It is due to the noise cancelling mic configuration. It was first noticed in 1080P videos where there is a slight hiss no matter what. So far it is thought to be a software issue that should be fixable via changing a gain setting we don't have access to currently. Again this is just hear say right now so take it with a grain of salt.
Hope HTC recognise this problem quickly along with the other things like the captive button issues and release a fix asap or they face undoing all the hardwork that was but into designing this phone and forcing everyone to the gs4
Sent from my HTC One using xda premium
Hey there!
I have recently purchased a new Z3C and think it is indeed a really great phone. However, one thing that really bugs me is a constant and very noticable static noise during calls and only perceivable when using the earpice, not e.g. headphones. You can hear it all the time, especially when pausing the conversation.
Thisis the second device I have that happen, so I would really be interested if everyone else's sound via earphone is clear or if a bit of static is normal. Am I being paranoid?
I switched off all the options for "optimization" in the call settings, btw.
Cheers
panecondoin said:
Hey there!
I have recently purchased a new Z3C and think it is indeed a really great phone. However, one thing that really bugs me is a constant and very noticable static noise during calls and only perceivable when using the earpice, not e.g. headphones. You can hear it all the time, especially when pausing the conversation.
Thisis the second device I have that happen, so I would really be interested if everyone else's sound via earphone is clear or if a bit of static is normal. Am I being paranoid?
I switched off all the options for "optimization" in the call settings, btw.
Cheers
Click to expand...
Click to collapse
Hi,
I have the same problem and it's driving me crazy. First i thought i got a phone with failure so i send it to the repair service but they were convincing me that it's normal. I couldn't belive such a thing can be normal so i insisted on a phone replacement. After writing mails directly to Sony, replacement was approved but guess what - replacement phone had the same issue. I also checked couple of phones in shops and you could hear static noice in earspeaker on all of them. However some people on forums say they can't hear anything so i'm still not sure if this problem exists only in some series. I googled much on this subject and found that Sony had many issues with audio/speaker/volume in previous Z models but it seems it was solved with firmwares. However i believe this is a hardware problem of earspeaker they use. I even found u can order a new one on ebay. All in all, as you said phone is great but this thing is annoying as hell. I tried many other brands to see if they have any sound noise and i can't hear anything. Sad story
Regards,
Nino
orcalator said:
... I also checked couple of phones in shops and you could hear static noice in earspeaker on all of them. However some people on forums say they can't hear anything so i'm still not sure if this problem exists only in some series. ...
Click to expand...
Click to collapse
Quick reaction to other ppl. Ppl are deaf!
Now not so hot blooded . Happened to me many times. I have (thank God) still good hearing.
Most of the ppl I know do not care, get used or even do no hear this sound, OR are not able to distinguish it.
So even if they tell you, they do not hear it, till you can use their phone and test it next to your, that means nothing....
(This is not my first phone where I can hear something that 99 percent ppl cant hear, even on mine... luckily there is few that can so I know I am not going crazy )
Now the second point is to prove it and if it really is not just how the phone should sound.
Anyways what I tried and made me nervous was the service tests in the Service Menu *#*#7378423#*#*
All of these Primary Mic , Secondary Mic and Earphone tests sound horrible .
Serious crackling, buzzing on the Mics and Earphone, like I am used to from the Phone Call , static noise...
Funny thing however, ppl say they can hear me good and the video records also with good quality. So I do not understand how both of the mics sound so incredibly bad in the test. Well they both go through the same Earphone where I have the static noise, so the earphone could really be faulty, but I never hear the crackling, buzzing cut ofs in the call...
Update: Seems to be normal
Just an update:
I have checked another two devices, different mobile providers as well, and all of them had the same static when using the earphone. No such static when using a headset, though. It seems to be normal. I have checked my old (Xperia P) and there's static as well, although less noticeable due to a weaker/more quiet earpiece.
I also have decided to just go with it, since you can understand everything loud and clear and every other aspect of the Z3C is just that good.
Thanks for reporting everybody. I, too, thought I was going a bit crazy! Enjoy your devices everybody :good::good::good:
panecondoin said:
...Thanks for reporting everybody. I, too, thought I was going a bit crazy! Enjoy your devices everybody :good::good::good:
Click to expand...
Click to collapse
Buddy can you go to a bathroom, or somewhere without much sound. And try the Service Menu Tests.
*#*#7378423#*#* in dialer. ?
And test the Primary Mic, Secondary Mic , Earphone.
Thanks
PAGOT said:
Buddy can you go to a bathroom, or somewhere without much sound. And try the Service Menu Tests.
*#*#7378423#*#* in dialer. ?
And test the Primary Mic, Secondary Mic , Earphone.
Thanks
Click to expand...
Click to collapse
No proplem
I am nowhere nearly silent enough to check it, but will do when I come home this afternoon. Will report back ASAP!
I'd also like to hear your results. I was about to get myself one of these phones today as they are a good price at the moment. But having a constant noise in the background on calls would bug the heck out of me! I don't want to have to use a headset, hate em. I can deal with some problems as ANY phone you buy these days has some problem, there is no perfect phone out there. I'm currently browsing the web and XDA for problems associated with the Z3 Compact, but so far this is a biggy for me, that and maybe the purple/pink hue on the camera in some pictures.
How loud are these noises in comparison to the volume of the person on the other end of a call?
RuffBuster said:
I'd also like to hear your results. I was about to get myself one of these phones today as they are a good price at the moment. But having a constant noise in the background on calls would bug the heck out of me! I don't want to have to use a headset, hate em. I can deal with some problems as ANY phone you buy these days has some problem, there is no perfect phone out there. I'm currently browsing the web and XDA for problems associated with the Z3 Compact, but so far this is a biggy for me, that and maybe the purple/pink hue on the camera in some pictures.
How loud are these noises in comparison to the volume of the person on the other end of a call?
Click to expand...
Click to collapse
In my case, I can hear the person clearly, still with some hissing. Only in silent passages it becomes really "visible".
Interesting enough I just tried something . I put the headset in a different way on my ear....
I think what I am getting is the effect of when you put your hand on your ear, seashell stuff noise ...
There is a definite hissing, static noise but becomes less apparent depending on the placement of the headset without loosing the quality of the voice, or loudness.
PAGOT said:
In my case, I can hear the person clearly, still with some hissing. Only in silent passages it becomes really "visible".
Interesting enough I just tried something . I put the headset in a different way on my ear....
I think what I am getting is the effect of when you put your hand on your ear, seashell stuff noise ...
There is a definite hissing, static noise but becomes less apparent depending on the placement of the headset without loosing the quality of the voice, or loudness.
Click to expand...
Click to collapse
Does it make you wish you had chosen another phone?
RuffBuster said:
Does it make you wish you had chosen another phone?
Click to expand...
Click to collapse
I do not think I will be ever satisfied with any phone I had.... I found issues on all of them...
Till now no. I tried the sound recorder from sony, the sound came out ok. Video also seemed ok.
So if there is an issue, is most probably with the Earphone. But as was said in another threads, other phones have this also, to which extent depends on many factors...
To answer. Not yet . I have it only for a week. Will see how much I get used to it.
PAGOT said:
I do not think I will be ever satisfied with any phone I had.... I found issues on all of them...
Till now no. I tried the sound recorder from sony, the sound came out ok. Video also seemed ok.
So if there is an issue, is most probably with the Earphone. But as was said in another threads, other phones have this also, to which extent depends on many factors...
To answer. Not yet . I have it only for a week. Will see how much I get used to it.
Click to expand...
Click to collapse
I also kept the phone but i find this thing very annoying. Few days ago i talked on a phone in a silent office room and it really sucks, u constantly hear sshhhhh.. Static noise is just too loud. I tried other brands like iphone, my old Nokia, samsung and there was absolutly no noise. I even tried Sony Xperia Z1 from friend and it is also noise free. I would buy earspeaker on ebay and replace current one only if i'd knew that will solve the problem.
RuffBuster said:
I'd also like to hear your results. I was about to get myself one of these phones today as they are a good price at the moment. But having a constant noise in the background on calls would bug the heck out of me! I don't want to have to use a headset, hate em. I can deal with some problems as ANY phone you buy these days has some problem, there is no perfect phone out there. I'm currently browsing the web and XDA for problems associated with the Z3 Compact, but so far this is a biggy for me, that and maybe the purple/pink hue on the camera in some pictures.
How loud are these noises in comparison to the volume of the person on the other end of a call?
Click to expand...
Click to collapse
The static noise does not interfere with the clarity of the received voice. You can hear the caller loud and clear. You will notice the static noise more as the ambient sound around you decreases. I for one have noticed, that I also tend to somehow ignore the static noise a couple of seconds in on a call.
PAGOT said:
In my case, I can hear the person clearly, still with some hissing. Only in silent passages it becomes really "visible".
Interesting enough I just tried something . I put the headset in a different way on my ear....
I think what I am getting is the effect of when you put your hand on your ear, seashell stuff noise ...
There is a definite hissing, static noise but becomes less apparent depending on the placement of the headset without loosing the quality of the voice, or loudness.
Click to expand...
Click to collapse
@PAGOT I have tested everything you said and, besides said static noise, I could reproduce the issues you reported with the primary and secondary microphones: a very underwhelming performance of both of the microphones. Cracking, static sound. None of the possible options in the calls settings menu changed anything for the better or worse.
Strangely enough, the sound quality of my calls have been reported to be loud and clear. I also tried Sony's audio recorder, with flawless results Makes no sense.
PAGOT said:
I do not think I will be ever satisfied with any phone I had.... I found issues on all of them...
Till now no. I tried the sound recorder from sony, the sound came out ok. Video also seemed ok.
So if there is an issue, is most probably with the Earphone. But as was said in another threads, other phones have this also, to which extent depends on many factors...
To answer. Not yet . I have it only for a week. Will see how much I get used to it.
Click to expand...
Click to collapse
After the new tests I was being confused, again. But, as both of you already put forth, no phone is perfect and I will stay with the Z3C because of the nice features of the device along its very competetive price. I love to forget about charging my phone regardless of heavy usage all day long. The phone stays. Everybody responding here did a great job sharing their experiences! Good work:good:
orcalator said:
I also kept the phone but i find this thing very annoying. Few days ago i talked on a phone in a silent office room and it really sucks, u constantly hear sshhhhh.. Static noise is just too loud. I tried other brands like iphone, my old Nokia, samsung and there was absolutly no noise. I even tried Sony Xperia Z1 from friend and it is also noise free. I would buy earspeaker on ebay and replace current one only if i'd knew that will solve the problem.
Click to expand...
Click to collapse
Yeah, well my wife has an iPhone 5s and also that thing is silent... no noise...
Am currently factory resetting as that will be the first thing they gonna ask me if I did ... I think I will send it to repair.
Even if this an sw issue or new one will have it too, till somebody/enough ppl complain I doubt they will fix it.
PAGOT said:
Yeah, well my wife has an iPhone 5s and also that thing is silent... no noise...
Am currently factory resetting as that will be the first thing they gonna ask me if I did ... I think I will send it to repair.
Even if this an sw issue or new one will have it too, till somebody/enough ppl complain I doubt they will fix it.
Click to expand...
Click to collapse
Would be nice if you could report if sending it to repair fixes the issue, should you actually do it and remember
panecondoin said:
Would be nice if you could report if sending it to repair fixes the issue, should you actually do it and remember
Click to expand...
Click to collapse
For now I made a thread over at sonymobile too. Will try to go and check colleagues Z3C. Majority of ppl actually got the Z3C.... about 10 devices in my vicinity...
PAGOT said:
I do not think I will be ever satisfied with any phone I had.... I found issues on all of them...
Till now no. I tried the sound recorder from sony, the sound came out ok. Video also seemed ok.
So if there is an issue, is most probably with the Earphone. But as was said in another threads, other phones have this also, to which extent depends on many factors...
To answer. Not yet . I have it only for a week. Will see how much I get used to it.
Click to expand...
Click to collapse
PAGOT said:
For now I made a thread over at sonymobile too. Will try to go and check colleagues Z3C. Majority of ppl actually got the Z3C.... about 10 devices in my vicinity...
Click to expand...
Click to collapse
I already passed all procedure with repair service couple of months ago, and it was not a very nice experience. The worst thing was that guy in repair service tried to make a fool out of me, like "nothing is wrong with this phone, i don't hear any noise". I mean come on, all people i asked to listen the sound heard noise, and he pretends not to hear anything. However i insisted on repair and then agony begon. After a couple of days they returned me phone with explanation that they made software adjusments and that all is fine now. Yeah sure.. it was the same ofc. I didn't take the phone but insisted on repair again. After a couple of days they said that they replaced earspeaker and that all is fine now. Yeah sure... same thing again. Then they said that they can't do anything more while guys in repair service were looking me like "again this crazy man" and made stupid jokes like "you can leave the phone here if it's not good for you". Total idiots. That really pissed me off and i contacted local Sony support in my country (Croatia, Europe). After exchanging 2 mails with them, explaining what is going on, they agreed to give me replacement phone. Unfortunately new phone had a same issue so i'm now stuck with it. I hope you will not have all this trouble but now you know what can you expect. I also wrote about this at: talk.sonymobile.com/t5/Xperia-Z3-Z3-Dual/static-noise-on-xperia-z3-speaker/m-p/924466/highlight/false
orcalator said:
I already passed all procedure...
Click to expand...
Click to collapse
Can totally understand that ... was more times in a situation like this ...
A safe bet is to argue with the Service Menu tests. Microphone and Secondary Microphone and Earphone and also Stereo Speaker.
Microphones sound both bad...crackling, buzzing, static
Earphone - static noise.
Stereo Speaker - upper one is on and down one is hissing.
They can't argue with that... no matter how much they try... and its their test ...
No matter how much they want ...
(You do not have to tell them , that ppl can hear you nicely , or that video/audio recordings sound better)
Kinda thinking that this is might be a software issue? Heard theories about artificially adding some tone/noise to the call, so you know you are on call or whatever. So the filters or whatever might be set wrong. Or do we really think they would use a bad quality product?
Btw the guys over at CM or other ROMS do not have a fix for this?
PAGOT said:
Can totally understand that ... was more times in a situation like this ...
A safe bet is to argue with the Service Menu tests. Microphone and Secondary Microphone and Earphone and also Stereo Speaker.
Microphones sound both bad...crackling, buzzing, static
Earphone - static noise.
Stereo Speaker - upper one is on and down one is hissing.
They can't argue with that... no matter how much they try... and its their test ...
No matter how much they want ...
(You do not have to tell them , that ppl can hear you nicely , or that video/audio recordings sound better)
Kinda thinking that this is might be a software issue? Heard theories about artificially adding some tone/noise to the call, so you know you are on call or whatever. So the filters or whatever might be set wrong. Or do we really think they would use a bad quality product?
Btw the guys over at CM or other ROMS do not have a fix for this?
Click to expand...
Click to collapse
On some forum someone mentioned that it could be software gain/ loudness problem. It sounds like someone turned speaker volume up to 200% so static noise is so loud but in the same time voice/music sound is on normal level. As i said in one of mine previous posts, Sony had problems with audio in some previous Z models too and they solved it with firmware update. Hope they will do something with this too - if it's not a hardware problem. Would be nice to have someone from Sony to comment this.
If you do ever find a solution for this or Sony release a fix please let us know. I'm going to hold out on buying a new phone for the time being and put up with my old Galaxy S2 in the hope something happens between now and then. I'm starting to lean towards a Galaxy S5, but I really like what Z3C has to offer, just not the static...
*Fingers crossed* and best of luck!
RuffBuster said:
If you do ever find a solution for this or Sony release a fix please let us know. I'm going to hold out on buying a new phone for the time being and put up with my old Galaxy S2 in the hope something happens between now and then. I'm starting to lean towards a Galaxy S5, but I really like what Z3C has to offer, just not the static...
*Fingers crossed* and best of luck!
Click to expand...
Click to collapse
Well you can follow my fight here: http://talk.sonymobile.com/t5/Xperi...ble-results/m-p/978277/highlight/false#M10279
Right now the support said, they are not getting complaints about this device in regards of noise....