I had an HTC One until last Thursday. It had to go back because the camera was defected.
I also noticed the call quality was probably the lowest I've experienced any phone! There was a constant hissing noise which was often louder than the caller, there were popping sounds and other distracting noises. In general. It was terrible.
I have a new HTC One On order and it should be with me this week. I'm hoping that this unit won't suffer the same low call quality as the last.
For those who already own the one how would you describe the call quality?
Absolutely fine for me. Maybe you had a generally defective device?
Best call quality of any phone I've owned, regardless of all the other issues I've had with it
Sent from my HTC One using xda app-developers app
So I've had the HTC One for about 10 days now, and I have to say that it has by far the best call quality of any phone I have ever owned (and that's a lot of phones).
As an example, I was in a busy shopping center the other day, near a children's play area, and took a call, so was expecting the usual complaints from the other side about the screaming in the background, but when I questioned the other party, they said that the could hear the background noise but it was not distracting.
By comparison, I took a call from a colleague with an iPhone 5 last week, and had to ask them why they were talking to me while playing with their children (the screams were deafening!), but it turned out that their daughter was in another room already. The background suppression on the One seems to work very well.
My mother is hard of hearing and calling her on a mobile was previously fraught with difficulties, but she has mentioned how much clearer I sound when calling her now.
I have not experienced any hissing, clicks or other interference.
I'm also impressed with the call quality in poor areas. I was a little concerned that the One was showing poorer reception at home that my previous HTC Sensation. Experiences on that phone had shown that it was difficult to make or receive calls in specific places in the house, but using the One in the same locations suffers no degradation.
The same effect can be seen when using the One with a variable signal for example on a train; places where calls would drop with other phones are now accessible.
My classmate had got the phone and I have used it, the call quality is great.
Just reinforcing what everybody else is saying, call quality is brilliant for me to.
Sent from my HTC One using xda app-developers app
ive had numerous HTC handsets and this is by far the best call quality so far:good:
Thanks for your replies. The unit I sent back must have been dodgy in the camera and phone department!
Looking forward to the new one this week.
Related
I just got my HD7s a few days ago and I have noticed that when I am talking to someone I can hear some kind of background noise. I believe it is coming from the mic on the bottom of the phone because if I blow into the mic I can hear that crackly noise from the earpiece. Anyone else have this issue? Just wanted to check before I looked into getting a replacement.
I read on a different forum that the sim card may be the culprit. Not really sure how that could affect the call quality though. Any ideas?
no I don't have that issue
quietriot84 said:
I just got my HD7s a few days ago and I have noticed that when I am talking to someone I can hear some kind of background noise. I believe it is coming from the mic on the bottom of the phone because if I blow into the mic I can hear that crackly noise from the earpiece. Anyone else have this issue? Just wanted to check before I looked into getting a replacement.
I read on a different forum that the sim card may be the culprit. Not really sure how that could affect the call quality though. Any ideas?
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Click to collapse
Have no idea but tons have this issue as well as me.. Can you hear yourself talk when talking to someone?
When I first got my HD7S, it sounded as if there was a noise cancelation issue during my first day of calls that initially sounded like high pitched whistling / clicking. As I made more calls, the sound went away and the call quality improved drastically. Now the quality rivals my old HD2.
Ok, i knw this is off topic but is the HD7S suppose to be on when charging? Everytime i turn it off to charge as soon as i plug it up to power it turns back on. That and the fact i can hear myself when talking is what turns me off to this phone... Well i still have 25 days left to turn it in for something else.
Splitboot said:
When I first got my HD7S, it sounded as if there was a noise cancelation issue during my first day of calls that initially sounded like high pitched whistling / clicking. As I made more calls, the sound went away and the call quality improved drastically. Now the quality rivals my old HD2.
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Click to collapse
I figured there was an issue with the noise cancellation, or something like that. How long did it take for the call quality to improve? Like how many minutes? I already returned mine and went back to my iPhone 4. Really missing my WP7 lol. Trying to convince myself to wait till after Mango to see what is being offered.
On a side note, does anyone thank HTC quality is going down? Used to have a TP2, and aside from the lame resistive touch screen and old internals I really liked the phone and its quality, especially the speakerphone.
quietriot84 said:
I figured there was an issue with the noise cancellation, or something like that. How long did it take for the call quality to improve? Like how many minutes? I already returned mine and went back to my iPhone 4. Really missing my WP7 lol. Trying to convince myself to wait till after Mango to see what is being offered.
On a side note, does anyone thank HTC quality is going down? Used to have a TP2, and aside from the lame resistive touch screen and old internals I really liked the phone and its quality, especially the speakerphone.
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Indeed i do.
Considering the hardware on the "latest and greatest" isnt at all up to par with what is currently available for Android devices, part of me wants to throw half my fortune into Nokia as it will not take much to make an epic WP7 and kill HTC in the market right now.
If my TP2 hadn't have died last week (R.I.P.) I would have waited for this fall.
I hope the Mango update for the HD7S fixes all these issues because I love WP7 so far and would love to keep it. However, I dont see myself getting any other phone running WP7 due to lack of HW and sheer quality. The Gallexy S II is looking very appealing (if it ever comes out this month)
I can't say that i have this problem. I did at one time have it with my Iphone 3G, and my BlackBerry 8820, but it was on and off. Since i have had my HD7 i have not experienced this.
HD7S Noise
For the first 3-4 weeks I had the HD7S at the beginning of each 2nd or 3rd call there was an extremely high pitched squeal that lasted perhaps for less than a second, but nevertheless forced you to quickly remove the phone from your ear. If the Jabra were on for handsfree in the car no noise. It has subsequently disappeared and haven't heard it for a week or two. I have not experienced the "crackling" sound nor a microphone feedback issue.
Anyone else with this issue? I have it and have boxes up my phone to return but if it "goes away" after a while then I may end up keeping it.
Seems to work fine with headphones plugged in, and the person on the other end seems to not hear the hissing, but it's really REALLY annoying.
Did you keep the phone in the end?
I had the high pitched squeeling but am thinking that it only 'goes away' because you subconsciously learn to hold the phone differently to prevent the mic feedback... I'm only on day 3 with the phone but I thought my ears were going to bleed after the first call I made on it!
I hate to revive an old thread, but I just went out and got this phone yesterday. Is there a fix for this out, or am I just to put up with it?
I would like to know if anyone ever found a fix either.
Dragon Queen said:
I would like to know if anyone ever found a fix either.
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Click to collapse
Yeah I gave up. Back to Apple! Yay for me and the iPhone 4S, too bad HTC couldn't put out a quality WP7 device in time.
I just bought my hd7s, and it has the same problem with the microphone, its so irritating that I cannot keep it.
I guess it only needs a firmware fix, not a ROM, and not a Hardware, because how did it pass QC at first place, if its a Hardware issue?
Should we talk with HTC, or AT&T about this?
I also have had the same problem with my HD7s. I experience feed back screeching in my ear on the very first phone call as the handset near my face and it stopped after I got the speaker pressed up against my ear. This would happen quite often. It also would occur many various position like when I would pin the phone against my shoulder to free my hand or when I would place the phone face down on a table to activate the speaker phone. I could also easily induce the sound by arcing my hand a bringing close to the phone. This was very disappointing as the phone is perfect for me in every other aspect.
I exchanged the phone with AT&T for the same model. With this second HD7s I could not reproduce the feedback out of the box. After several days of phone calls I could actually hear a significant improvement in call quality, as there was an absence of the hissing background noise that I would hear before. When I really put some effort into it I find can produce the feedback with my hand by practically making a tunnel from speaker to the microphone. I'm quite certain that this should not occur under any circumstances but I've been able to overlook it thus far because this phone meets my needs in every aspect.
It seems to me that the microphone in this phone is too sensitive. It's a double edged sword of sorts because my wife says the call quality on her end is noticeably better than it has been before compared to my Tilt2.
I must say though, I spent an afternoon with a Titan and that is an excellent phone. Pure call quality, great build, better camera, I had fun with Tango and the front camera, and the even larger screen is great. It just wasn't a match for me because it lacked an Otterbox Commuter case and XDA hasn't cracked it yet-I really need my homebrew apps and custom ROMs with internet sharing. If the titan gets unlocked before my thirty day buyer's remorse is up I may be switching.
Now if you are like me and the HD7s is the best phone for you I suggest that you exchange it for another to see if you have any luck. The fact that this seems to be a consistant problem with those who experience on more than one device, suggests to me that it's a design flaw. However the fact that this thread is only 2 pages long suggests to me that we are the only ones that have an uniquely contoured face that exposes the problem.
Hi all,
Hoping someone can help; I've had the phone for a week and speakers have been fine, I've actually started making calls more this weekend and today and I've noticed a hissing noise whenever the other person speaks; it really reduces clarity a bit. I have full signal my end; I've made test calls to other people and my answerphone, when there's no talking on the call there is no hiss, it's only when the other end speaks that there's a hissing noise, almost like it's been recorded and relayed through the phone if that makes sense.
Does anyone else get this or is it crystal clear for everyone?
It's nothing to do with Beats Audio, I've made calls with that on and off with the same outcome.
many thanks!
ryanp1983 said:
Hi all,
Hoping someone can help; I've had the phone for a week and speakers have been fine, I've actually started making calls more this weekend and today and I've noticed a hissing noise whenever the other person speaks; it really reduces clarity a bit. I have full signal my end; I've made test calls to other people and my answerphone, when there's no talking on the call there is no hiss, it's only when the other end speaks that there's a hissing noise, almost like it's been recorded and relayed through the phone if that makes sense.
Does anyone else get this or is it crystal clear for everyone?
It's nothing to do with Beats Audio, I've made calls with that on and off with the same outcome.
many thanks!
Click to expand...
Click to collapse
may be a problem with voice speaker or a network problem but take it back to sh0p swap it
mine is same but not all the time and i think its just when other person has bad signal i hope
ryanp1983 said:
Hi all, Hoping someone can help
Click to expand...
Click to collapse
How old are you? Serious question.
People with young ears can hear higher frequencies that older people can not and that's an established scientifically proven fact.
If you're in the 15 to 25 age range the HTC One may perform, to your ears, substantially differently to people in other age ranges.
compact_bijou said:
How old are you? Serious question.
People with young ears can hear higher frequencies that older people can not and that's an established scientifically proven fact.
If you're in the 15 to 25 age range the HTC One may perform, to your ears, substantially differently to people in other age ranges.
Click to expand...
Click to collapse
This doesn't make a hissing noise acceptable. If it happens on every call, even in different locations, the phone should be sent back for an exchange.
compact_bijou said:
How old are you? Serious question.
People with young ears can hear higher frequencies that older people can not and that's an established scientifically proven fact.
If you're in the 15 to 25 age range the HTC One may perform, to your ears, substantially differently to people in other age ranges.
Click to expand...
Click to collapse
I'm 29. It's definitely something not 100% right. I came from an iPhone 4S and although quality was never amazing, I noticed it being a problem as I have with the HTC. Seeing as this is a better phone than the 4S; I expect call quality to be better also, not worse.
I've just heard so many reviews saying call quality was so good and when I speak to people over the phone, it sounds like a recording made on a cassette and I find myself having to turn the volume up to max.
I did consider that the people I speak to may have a bad signal too so rang 3 (the network I'm on) and listened to their menus, the thinking being that if I have full signal there should be no problem and still there was distortion in the recorded menus.
Anyway, I've rang 3 and they've happily said they'll exchange the handset, only problem is they can't get stock until the 23rd April. I can still make out what people are saying so it's not an emergency, it's just that when you have a premium handset you want it to be just that. From all the digging around I've done it looks like a hardware issue with my phone. It;s just odd though because in regular use, the speakers are fantastic.
NextNexus said:
This doesn't make a hissing noise acceptable.
Click to expand...
Click to collapse
If you physically can not hear any hissing then hissing isn't an issue.
If someone who can hear 'hissing' and changes their handset and can still hear hissing then it's an issue for them.
Hissing could be a side effect of noise cancelling.
Anyone who's had any experience of ANR in recording situations will confirm that.
---------- Post added at 05:10 PM ---------- Previous post was at 05:08 PM ----------
ryanp1983 said:
definitely something not 100% right
Click to expand...
Click to collapse
Sounds like you're right from your description
I've had 4 handsets now that have all had this problem. Try listening to classical music on low volume or record a video in a quiet room and play it back. Also try classical music with headphones on low volume, same issue. Beats audio makes this issue worse but does not create it. After so many replacements I'm now done with this phone, getting an s4 instead, which is a real shame.
Sent from my HTC One using xda app-developers app
Jme369 said:
Try listening to classical music on low volume or record a video in a quiet room and play it back. Also try classical music with headphones on low volume, same issue.
Click to expand...
Click to collapse
Have done, did do, still am. Quality headphones, too. Lots of tops, still no 'hiss'
I listen to a lot of spoken word/classical/stuff, sourced direct from CD as well as radio/web/ and FLAC wherever possible.
I understand that 'hiss' on my HTC One isn't an issue for me but also happy to state that it might be for others
and I might not hear hiss as a result of loitering round 40k sound systems.
Look after your ears. Like your knees, you'll miss them when they're gone
i have had this very same problem on the 3 handsets i have had, all sim free phones from phones4u. I am also on '3' and wonder if its a sim card or network issue? When it works fine the call quality is very good however i would say that in 6/10 calls i have the hiss/static noise when the other person is speaking.
I have a 'late build' handset from one of the fw build places and generally the build quality is better and i also do not suffer the haptic button/lack of response on back and home buttons that i had on the previous devices.
Could it possibly be sim card related?
Hi all
I have the same issue with about 90% of calls and am also with 3. I'm on my 3rd handset now and all have had the same problem. The hissing is only when the other person speaks and although I can still understand them, it's very annoying. Apart from this issue, the phone is great but I'm seriously thinking of changing to the S4 which I'm really not happy about.
I've also changed my SIM for a new card today and it's made no difference. Any ideas what the problem could be?
topoff1 said:
I've also changed my SIM for a new card today
Click to expand...
Click to collapse
WTF?
topoff1 said:
and it's made no difference.
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Click to collapse
How could it?
topoff1 said:
Any ideas what the problem could be?
Click to expand...
Click to collapse
Hissing. Try another handset. Troll.
Well, I'm pleased it's not just me then!
As I said, replacement due next week, if it's the same then that'll be a shame. I'm not sure yet if it's enough to make me cancel and get another phone but it would be nice if there was an improvement.
There is a low hissing on video recording in silent rooms but to be honest, it's not really audible in a normal environment and it's no different to other handsets I've recorded video on. You can't expect a phone to be 100% brilliant at everything it does, just hope for it! If I want a clean sounding, picture perfect video, I'd use my camcorder. When I need to take a video there and then and have the phone, usually it's of my kids and usually they're running and screaming so any hissing is not heard.
I did take a call this morning and although not what I would describe as crystal clear, was an improvement on yesterday; perhaps it is signal related and by that I mean the signal of the person at the other end. If their signal is weaker then perhaps this is just how it sounds on the HTC and I will have to live with it if I like the phone enough; which I do.
Thanks again everyone, you've helped me not to feel alone and that it was all in my head!
ignore my post
---------- Post added at 02:41 PM ---------- Previous post was at 02:37 PM ----------
hpsauce37 said:
i have had this very same problem on the 3 handsets i have had, all sim free phones from phones4u. I am also on '3' and wonder if its a sim card or network issue? When it works fine the call quality is very good however i would say that in 6/10 calls i have the hiss/static noise when the other person is speaking.
I have a 'late build' handset from one of the fw build places and generally the build quality is better and i also do not suffer the haptic button/lack of response on back and home buttons that i had on the previous devices.
Could it possibly be sim card related?
Click to expand...
Click to collapse
Try setting the phone to GSM / 2G and see if you still have the "hissing". I have this on Xperia Z on Orange and 3 mobile when the phone is in 3G or H mode while making calls.
Edit: sorry I noticed you're on 3 mobile and they don't have 2G. I think it is related to network mode though and not reception.
compact_bijou said:
WTF?
How could it?
Hissing. Try another handset. Troll.
Click to expand...
Click to collapse
Thanks for that helpful and constructive reply. HTC told me to try changing the SIM card, unfortunately I'm not as phone savvy as you obviously are!
I'm just trying to work out why all three handsets had the same issue. I only have 8 more days left of 3's 28 day exchange policy, so need to decide whether to put up with this or exchange for an alternative handset that hopefully won't have this issue.
I don't honestly think that getting another handset will change the call hissing issue as u have had it on all 3 if mine. Honestly think it must be '3' thing don't know if it's network or SIM or setting problem. I am just trying to decide if I can live with it or not.
Sent from my HTC One using xda premium
hpsauce37 said:
I don't honestly think that getting another handset will change the call hissing issue as u have had it on all 3 if mine. Honestly think it must be '3' thing don't know if it's network or SIM or setting problem. I am just trying to decide if I can live with it or not.
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
That could be true but I was with 3 for my iPhone 4S and never once noticed the hissing noise
Nothing wrong with three, have had a few phones with them with no issue. Also everyone else I know on three doesn't have this issue.
Sent from my HTC One using xda app-developers app
I''ve noticed that this issue for me only occurs when I call someone. When I receive calls the quality is excellent with no hissing when the caller speaks. Any ideas why this might be?
topoff1 said:
I''ve noticed that this issue for me only occurs when I call someone. When I receive calls the quality is excellent with no hissing when the caller speaks. Any ideas why this might be?
Click to expand...
Click to collapse
I have read about this issue. It is due to the noise cancelling mic configuration. It was first noticed in 1080P videos where there is a slight hiss no matter what. So far it is thought to be a software issue that should be fixable via changing a gain setting we don't have access to currently. Again this is just hear say right now so take it with a grain of salt.
Hope HTC recognise this problem quickly along with the other things like the captive button issues and release a fix asap or they face undoing all the hardwork that was but into designing this phone and forcing everyone to the gs4
Sent from my HTC One using xda premium
Hi,
I'm not sure I'm very impressed with the HTC One call quality. On mine, I feel people cut out quite a lot and I miss quite a few odd words. I feel that the sound processing in the earpiece is too extreme, everything is either too loud, or not audible. The sound is relatively clear, clearer than my old Desire S, but I find I can't understand what people are saying as well with my HTC One because the range in volume - I'm not quite sure how to explain it. I've also found the signal strength to not be as good compared to DS (although this is going purely on the arbitrary measure of "bars" )
Anyways, I thought I would try and gather up some bits on call quality on the HTC One.
2 things I've found already from around the forum:
1. Ensure if you're using a case that the hole for the microphone is correctly aligned
2. Ensure your pinkie isn't covering the microphone hole at the bottom (a worryingly large amount of people seem to have done this...)
Does call quality vary across ROMs?
And is it possible to update the radio firmware individually on the HTC One?
Any other tips to improve call quality?
Is there a semi-objective way to benchmark call quality?
its probably your network or the signal strength. the HTC One has the best call quality ive ever had on a phone
Hey, I've got similar issues with my HTC one. I noticed that some parts are so loud that it hurts and some parts are so quiet, not even noticeable.
Especially in conference calls, some people seem to be filtered by the HTC's noise reduction. I compared the call quality to my friend's Samsung and he doesn't have the problems. We were in the same conference. Some people were to quiet to be understood on my phone but in excellent volume on his.
HTC's support gave me the hint to cover the rear mic next time. Thereby I would cancel the noise reduction. But as this is quite uncomfortable I ask myself if there are better ways to fix this issues.
Do you also have similar problems, especially when it comes to conference calls?
Did you find workarounds for those issues?
Actually in my country the quality of the calls made out of the type of the Operator...
so I dont think there is something special for this one...
Have any of you other users experienced repeated speaker failure on same device? I just sent my phone in for second time with lower speaker distortion/static. Seems to happen after about 2 weeks of receiving phone back from service. I keep all volumes below 50%, so I don't know what I'm doing wrong to have so many failur in short time. The phone has been through HTC service for camera module, lower speaker static and once again for lower speaker static, so 3 times now...I'm sticking with this phone because other than that it's been awesome for build, it's a newer dated one and have had it since new and overall great performance etc. HTC offered to expedite (overnight) me a possible (out of reps control) refurbished phone but I chose to stick with my current one because I know it's history. Overall HTC has been great to work with and they take care of shipping each time and turn around time has been a week or so just sux to continuously have lower speaker acting up. Thanks in advance for insight and comments/replies.
Sent from my EVO using xda app-developers app
ive had 3 replacement HTC ONEs already due to the speaker blowing issue and now i need to have it replaced again for the same issue.
Yea, it sux, I just wanna know what I'm doing wrong if it's something on my end...be it work environment (dust, metal in speaker etc) or too loud (which I usually don't turn up past 1/2 way) beats/no beats...
Sent from my EVO using xda app-developers app
When you call granny, does she keep saying "Huh?! Wut?!" or does the conversation flow pretty well? Rate this thread to express how you feel about the HTC 10's call quality. A higher rating indicates that calls are clear and crisp, and that regardless of background noise, you can hear the other party clearly (and with ample volume) and they can hear you.
Then, drop a comment if you have anything to add!
Definitely not top notch. HTC should have included some kind of noise suppression feature like other OEMs like LG.
Sent from my HTC 10 using Tapatalk
Mine is good. I didn't experience any issue, phone call is very clear.
Mine keeps cutting out.
Very clear for me. I bought my Dad an HTC 10 as well, so HTC 10 to HTC 10 is BEYOND amazing. Its super clear.
The best out of my all my previous phones, all samsungs. Calling my wife at work from home, I have never sounded better, she says. The speaker phone was also superb even when I was talking and playing a game, she couldn't tell I was tapping on th screen.
Could be a mix of a stronger signal I get with this phone at home. I'm always green whereas with all my other Sammy's my reception was pretty much yellow all the time, never green. Wifi calling with T-Mobile also helps.
I actually have the total opposite. My call volume is sooooo low. I constantly have to repeat or ask the other end what did you say.
I have same issue.
Same for me, the other end oftens ask me to repeat myself again.
My voice is not heard by the other side the first 3-5 seconds.
Same problem
Came from an M8 with no issues, same callers, locations. not happy
much better than iphone 5s, if a bit quiet
Superior wi-fi and cellular connectivity to most other phones
Good quality, clear and loud enoguh, but I feel it's a bit worse than my old M7. Definetly better than Samsung or iphone for that matter
I live in the middle of London so haven't had any complaints previously and this is no different. Crystal clear (on Vodafone).
Got phone few days ago and in some parts of the city when talking normally on the phone, people on the other side can't hear me, as if mic not working. I check the signal strength and it is 4 to 5 bars. I tested with and without VoLTE, no difference. Also the earpiece seems to produce tiny sound and lacks in low end. On top of that, most other external noise is present and other person hears it, as if mic isn't trying to eliminate noise.
My in call volume is pretty low too. I'm trying to find an app that will increase it without having to root.