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Htc One build quality

Hello,
Been following this thread for a couple months now, almost bought the xz, but seeing both took their sweet time to launch and one's finally available...
So just returned from a mall, seen it in 2 stores, live.
It looks really nice just as pictured by everybody in these forums. The screen looks amazing, very sharp, cannot compare to anything else. Sound thru loudspeakers best I heard in a phone.
However..
The built quality seemed to lack.. Alot.
The metal parts didn't seem to be aligned properly to the point where visually they were protruding out; the corners felt rugged, especially where the metal will stick out. There were minor gaps, albeit too visible on both models.
Now, surely I have heard about these possible issues. Wasn't too worried before as consider myself less picky about things in general. But after seeing the store model, I am a little worried. I know I get to bring it back if not happy my question is how the store demo version compares to the actual thing? Aren't the demo units supposed to be better, at least in build quality? One thing I am sure of, will carefully inspect it in store.
As an aside, all my phones past 10 years bought online: I wouldn't take the same chance with one whatever return policy.
Sent from a pizza..

I had a few issues with build quality on my first few handsets , rough edges etc and then on my last one (which didn't suffer from the capptive button problem) I decided to just take care of the rough edges myself and used a bit of 2000 wet and dry sand paper on the polished edges and white band, now have a perfect handset
Sent from my HTC One using xda premium

hpsauce37 said:
I had a few issues with build quality on my first few handsets , rough edges etc and then on my last one (which didn't suffer from the capptive button problem) I decided to just take care of the rough edges myself and used a bit of 2000 wet and dry sand paper on the polished edges and white band, now have a perfect handset
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
Wow, hard to believe that! In any case I don't think I would do it.
Just went to similar other threads mostly concerned with stuck or dead pixels.
Will bite the bullet tomorrow and will try to inspect it in store, hope for the perfect one..
Sent from a pizza..

millicent said:
Wow, hard to believe that! In any case I don't think I would do it.
Just went to similar other threads mostly concerned with stuck or dead pixels.
Will bite the bullet tomorrow and will try to inspect it in store, hope for the perfect one..
Sent from a pizza..
Click to expand...
Click to collapse
Pixel issues are going to increase as pixel density has more than doubled over the last few years. No way around it. We also need to remember that it is in no way HTC fault and that every single phone manufacturer has similar failure rates.

From what a fair few people on here have said, the most recent builds are fixing these issues.
I myself have a model with very minor build quality issues but it's not enough to make me want to get a replacement or switch to another phone.
The phones so good that these minor issues can be overlooked, by me at least.

KidCarter93 said:
From what a fair few people on here have said, the most recent builds are fixing these issues.
I myself have a model with very minor build quality issues but it's not enough to make me want to get a replacement or switch to another phone.
The phones so good that these minor issues can be overlooked, by me at least.
Click to expand...
Click to collapse
Same here. Very minor issues here too. The headphone input (and sim tray) looks to be deburred by hand (and a bad job at that, I got a scalpel to mine to clean it up)
But other than that I'm happy.
Sent from my HTC One using xda premium

millicent said:
Wow, hard to believe that! In any case I don't think I would do it.
Just went to similar other threads mostly concerned with stuck or dead pixels.
Will bite the bullet tomorrow and will try to inspect it in store, hope for the perfect one..
Sent from a pizza..
Click to expand...
Click to collapse
No joke, I used a bit of 2000 wet and dry just take some of the rough edges and what seemed like glue or something of the white band. It now feels silky smooth .......then I put it in a case and don't feel it anyway lol!
My ocd is moving to new extremes I think lol
Sent from my HTC One using xda premium

Got my One today and it's perfect or very near..
Checked a little bit on the issues I seen or heard of before, mechanically it's almost perfect, alignment and all, no dead or stuck pixels, call quality seems alright, sound recording and playback.
The only issue if I may say so, on maximum volume there's a bit of distortion on loudspeakers.
I will get to play more with it this weekend, can hardly wait, but so far it seems like a nice replacement for my sgs2.
Sent from a pizza..

Yeah I'm usually not very anal about those kinds of things but I must admit that the headphone jack is pretty bad. Like mine is halfway on the aluminum casing almost. It's not in the center of the plastic between the aluminum at all like the power button. Is this normal?
Sent from my HTC One using xda app-developers app

Vo01985 said:
Yeah I'm usually not very anal about those kinds of things but I must admit that the headphone jack is pretty bad. Like mine is halfway on the aluminum casing almost. It's not in the center of the plastic between the aluminum at all like the power button. Is this normal?
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Yes headphone jack is in normal position.. my Inspire was like that as well. Not aesthetically pleasing, but am sure it has to do with placement of items inside the phone.
Sent from my HTC One using xda premium

What about the part where if you move the notification bar down you can feel the screen is not flush with the phone. Like the screen is risen. On the bottom there is no issue. Is this a common "problem"?
Sent from my HTC One Developer Edition using Tapatalk 2

Vo01985 said:
What about the part where if you move the notification bar down you can feel the screen is not flush with the phone. Like the screen is risen. On the bottom there is no issue. Is this a common "problem"?
Sent from my HTC One Developer Edition using Tapatalk 2
Click to expand...
Click to collapse
I got that too, but decided it doesn't bother me that much. However I am going to exchange it for another with better power button, mine is way too recessed.
Sent from my HTC One using xda app-developers app

Poor Build Quality on my unit...hope there will be a solution

I was much aware of the build quality issues experienced in Europe and was wary when picking up my device. It had the tiniest gap in the middle between the top speaker grille and frame so I took it home Friday.By this morning, the gap had run all the way across the top, curved around the top left corner to the bottom of the speaker grille.
It is now big enough that my thumb nail fits.
The grille is no longer flush with the glass due to this and I get "notification bar scratches" all the time.
Took to Sprint in Hou, TX - their display was worse, they unboxed another with same issue. Now in the process of contacting HTC Rep and Area/Regional manager to find me a new phone.
Has anyone else from Sprint noticed build issues that they had in Europe?
(My ports were also jagged {this issue doesnt bother me}, but my corners matched fine until the gap widened)

Got mine from Best Buy in Houston, TX on Saturday. Build date looks like it was April 9, 2013. Build quality looks to be perfect so far. No gaps. Speakers work flawlessly. Haven't seen any gap develop over the last couple days either. My only problem so far is the capacitive home button being finicky.

How do you check the build date? (I did a forum search so dont hate)

bigjodaflo said:
How do you check the build date? (I did a forum search so dont hate)
Click to expand...
Click to collapse
There's a thread over in the international forum that helps you "decode" that info:
http://forum.xda-developers.com/showthread.php?t=2209277

bigjodaflo said:
I was much aware of the build quality issues experienced in Europe and was wary when picking up my device. It had the tiniest gap in the middle between the top speaker grille and frame so I took it home Friday.By this morning, the gap had run all the way across the top, curved around the top left corner to the bottom of the speaker grille.
It is now big enough that my thumb nail fits.
The grille is no longer flush with the glass due to this and I get "notification bar scratches" all the time.
Took to Sprint in Hou, TX - their display was worse, they unboxed another with same issue. Now in the process of contacting HTC Rep and Area/Regional manager to find me a new phone.
Has anyone else from Sprint noticed build issues that they had in Europe?
(My ports were also jagged {this issue doesnt bother me}, but my corners matched fine until the gap widened)
Click to expand...
Click to collapse
Here is a link to the build quality issues I have with my device http://forum.xda-developers.com/showthread.php?t=2209277&page=18 (3rd from bottom) Please let me know what HTC tells you. Will probably call them in the very near future about it. The "defects" are virtually unnoticeable but don't want it to get worse.

JoeNeckbone said:
Here is a link to the build quality issues I have with my device http://forum.xda-developers.com/showthread.php?t=2209277&page=18 (3rd from bottom) Please let me know what HTC tells you. Will probably call them in the very near future about it. The "defects" are virtually unnoticeable but don't want it to get worse.
Click to expand...
Click to collapse
HTC 1ST party repair offered to repair and insinuated that they would just be removing the speakers, repositioning and reglueing (nice word huh?)
Have not heard from Sprint Store manager yet (hasn't even been 24hrs)

bigjodaflo said:
HTC 1ST party repair offered to repair and insinuated that they would just be removing the speakers, repositioning and reglueing (nice word huh?)
Have not heard from Sprint Store manager yet (hasn't even been 24hrs)
Click to expand...
Click to collapse
Unbelievable....great way to keep a customer.....it's obvious that the gap is a manufacture defect and not user related....for a company who has seen better days (putting it lightly) and taking a HUUUUGGGGEEEEE gamble with this phone, I would think they would want to keep the customers they have...word of mouth is either going to save or hurt them really badly....and than throw in the fact that the SG3-S should be coming out on Friday, doesn't make it better for them.

bigjodaflo said:
HTC 1ST party repair offered to repair and insinuated that they would just be removing the speakers, repositioning and reglueing (nice word huh?)
Have not heard from Sprint Store manager yet (hasn't even been 24hrs)
Click to expand...
Click to collapse
Considering the speaker grilles were glued on in the first place, I don't find that particularly surprising.
Sent from my HTCONE using xda app-developers app

mang0 said:
Considering the speaker grilles were glued on in the first place, I don't find that particularly surprising.
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
ah, I thought it was the tiny gap in between the metal and white part like I have...can you post pics bigjodaflo?

Your gap is between the grille and the body.. not the backplate and the body, right? The former are the only top/bottom gaps that I've seen so far.
Sent from my HTCONE using xda app-developers app

Sry to be so late --
I actually felt for the manager at Sprint.
My gaps are between the plastic and speaker grille (I'll take one if the opp comes but my phone is my only high res camera) - When reading forums before launch (US), I read about the "gaps", looked at the pics, etc. and chalked it up as an overreaction on 99% of Units.
But seeing as the gap on mine has gotten consistently worse, I am trying to get mine exchanged.
The Sprint Store manager was really helpful and I can understand her situation. She agreed that the phone should be seamless and my unit replaced. She was actually very nice and helpful compared to her team of idiots that passed my phone around the middle of the show floor poking and prodding and their hands were so DIRTY it was a greaseball when I got it back (If I were a lawyer, I would look into Sprint for unfair hiring practices...every store (1st party in HOU) is 100% African American and Hispanic employees. You cannot get a job their if you are white {I know many who have tried})...every executive in the entire company must be white)
The sales rep who sold me my phone had a bad attitude when I brought it back She also sold me writeright screen protectors (at initial purchase) that only covered 60% of the glass and tried to show me how they fit over the area covering the lcd...yeah the lcd isnt exposed MORON...but I didnt push the screen protectors because I mainly want a new phone, don't want to give them any reason not to help.
Store manager said she would contact her manager and the HTC rep and get back to me. This was on Monday night. Hopefully I will hear from her today.
Phone is easily the best on the market and makes the Galaxy S4 look like a pile of crap. Can you imagine Samsung even attempting seamless construction? I'm glad that HTC has finally gotten their game together. Best phone since Mogul.

Manager still hasn't called me back. Going to return it and demand no restocking fee. Then I'm going to go straight to Best Buy, buy the new phone.
Then I'm going to photocopy the receipts and email them to the Sprint District and Regional Managers.
It just amazes me how anyone can be such a ****up at job that has one task - make the contracted customer happy so he resigns his contract.

bigjodaflo said:
Manager still hasn't called me back. Going to return it and demand no restocking fee. Then I'm going to go straight to Best Buy, buy the new phone.
Then I'm going to photocopy the receipts and email them to the Sprint District and Regional Managers.
It just amazes me how anyone can be such a ****up at job that has one task - make the contracted customer happy so he resigns his contract.
Click to expand...
Click to collapse
That sounds like a good idea. I'd open the box when you're at Best Buy as well, to make sure there are no gaps/scratches, etc. on the exterior before you take it home. Then, if there are, you can just exchange it right then and there.

[Q] 2nd One....

Hi guy, just received my replacement htc One and the QC is even worse than the first. First One had an uneven top speaker slip (sharp edge overhang) uneven glass and recessed power button. This replacement is uneven top and bottom with sharp speaker slip overhangs to left again, sim tray is tatty, but the worst issue (and a new one) is the volume rocker that is so proud of the body on the screen edge you can see where the chrome plating finishes. I've spoken to my supplier and they are sending another replacement. Love the phone, hate the QC. Has anyone got a close to decent unit? First was HT serial, second is SH. Anyone else seen the volume rocker pics (see attached)
Cheer

I've gotten two perfect units. It just luck when you order early on. It sucks!!

nullkill said:
I've gotten two perfect units. It just luck when you order early on. It sucks!!
Click to expand...
Click to collapse
Thanks for the reply, I also noticed a lot of glue residue around the volume rocker too which might be connected to the issue.
What seems to be consensus on the quality of this phone?
Cheers

dantay999 said:
Thanks for the reply, I also noticed a lot of glue residue around the volume rocker too which might be connected to the issue.
What seems to be consensus on the quality of this phone?
Cheers
Click to expand...
Click to collapse
LoL well if you get a good unit then it's amazing if you get a bad unit then HTC is devil and has major problems The phone seems to be great quality like HTC usually does. There are some issues right now as the phone hasn't been out long and they are trying to pump out as many as possible. I by some miracle have gotten lucky with the ONE. This suprisses me because I generally have to exchange phones I've done as many as 5 before I got a perfect unit (haha it was a iphone 5). It's really a crap shoot when phones are first released if you are the kind of person who can spot a dead pixel on 468PPI screen then you are the kind of person who is anal retentive about their phone (nothing wrong with that I admit it proudly heck I inspect phones under high powered flashlight and direct sunlight ).
I can't really say anything other then it doesn't appear that there are any more bad unit with the HTC One than with any other phone. Unfortunately most phones get released with some manufacturing bugs that have to be worked out.

nullkill said:
LoL well if you get a good unit then it's amazing if you get a bad unit then HTC is devil and has major problems The phone seems to be great quality like HTC usually does. There are some issues right now as the phone hasn't been out long and they are trying to pump out as many as possible. I by some miracle have gotten lucky with the ONE. This suprisses me because I generally have to exchange phones I've done as many as 5 before I got a perfect unit (haha it was a iphone 5). It's really a crap shoot when phones are first released if you are the kind of person who can spot a dead pixel on 468PPI screen then you are the kind of person who is anal retentive about their phone (nothing wrong with that I admit it proudly heck I inspect phones under high powered flashlight and direct sunlight ).
I can't really say anything other then it doesn't appear that there are any more bad unit with the HTC One than with any other phone. Unfortunately most phones get released with some manufacturing bugs that have to be worked out.
Click to expand...
Click to collapse
Cheers for the reply, ordered another replacement, hope for 3rd time lucky!

Screen coming up in upper right hand corner.

So I got my T-mobile HTC One through their online store about two weeks ago, and right out of the box I noticed something funny... The screen in the upper right hand corner wasn't quite flush with the top metal faceplate. It stuck out a bit, but I didn't really care too much because hey, I had an HTC one and it was amazing..
Since then I've noticed that the screen in the upper right hand corner will slowly work it's way out until it sticks out fairly noticeably, maybe 1/16th of an inch. It can be felt for sure and seen if you look closely. If you push on it, it will slide back in to where it's flush and stay there for a few hours while it works it's way back out again.
Originally this wasn't such a big deal for me, but it seems like it may be getting worse and I'm starting to get nervous.. My question is has this been seen by anyone else? And is it such a problem that I need to go through the issue of sending it back in for a replacement? The T-mobile store said they'd swap it out, big they don't have any in stock so I would have to go through the ordeal of sending it in and waiting for it to get back to me, and then what if there's a huge gap or a worse issue with the one I get back... Ugh.
So does anyone know anything about this?
Sent from my HTC One using xda app-developers app

Both top and bottom of mine are slightly raised compared to the speaker grills. I think nothing of it. Enjoy your bad ass phone.

ingenious247 said:
Both top and bottom of mine are slightly raised compared to the speaker grills. I think nothing of it. Enjoy your bad ass phone.
Click to expand...
Click to collapse
Yeah that's what I'm thinking.. I want it to be no big deal haha. It's actually really reassuring that I'm not the only one... How long have you had your one, if you don't mind me asking?
Sent from my HTC One using xda app-developers app

For almost 3 Weeks now. My Wife's also has a slightly raised screen edge on both top and bottom.
I think it's fairly normal, and I don't think it's a problem, honestly.

After seeing the official double dip case for this phone, it actually works to our benefit (if using that case) since it would seal out dust better.
Intentional? Maybe.
But most likely the screen raises after the phone heats up from usage due to the internals being crammed in there and the battery (and other heat affected materials) swelling ever so slightly. Normal stuff I'm sure, and not enough reason for me to worry about the slight ridge I feel if I start my swipe too high when I'm pulling down the notification bar.
Sent from my HTC One using xda premium

Nexus 5 problems

I just wanted to let you guys know my situation.
I have had problems with the build quality! I got my phone from Carphone Warehouse (UK) on Friday, I noticed a dead pixel and that the vibration was really loud (sounded cheap) so I took it back, the 2nd one I got the power button rattled like mad, I swapped it again and the same thing is happening with the power button. I am sick of it now and although the software is superb I cannot deal with the build quality. I'm now on the hunt for a different phone.

Cool story bro if your letting a freaking button keep u from keeping a phone then idk what to tell u
Sent from my Nexus 4 using Tapatalk

My power button makes a little noise too...but only when I shake the phone. Which really isn't a problem for me.
Sent from my Nexus 5 using Tapatalk

Sorry to hear man. While I'm sure your not the only person that will have this issue, I'm equally certain most will be just fine.
Sent from my Nexus 7 using XDA Premium 4 mobile app

OneChance said:
I just wanted to let you guys know my situation.
I have had problems with the build quality! I got my phone from Carphone Warehouse (UK) on Friday, I noticed a dead pixel and that the vibration was really loud (sounded cheap) so I took it back, the 2nd one I got the power button rattled like mad, I swapped it again and the same thing is happening with the power button. I am sick of it now and although the software is superb I cannot deal with the build quality. I'm now on the hunt for a different phone.
Click to expand...
Click to collapse
You get what you pay for. Really sad. Same issues as N4.
Sent from my Nexus 7 using XDA Premium 4 mobile app

I can imagine it being annoying but lets not forget the iPhone 5s has many reports of loose/rattly power buttons too and they cost double of what the Nexus 5 costs.
Not making excuses for LG/Google but even Apple isn't immune to this.

Recently I even saw an article about the Note 3 having a loose or crooked home button. In all reality nothing is perfect, there is a margin of error allowed for every phone that comes off of the line that's just how it goes.

I don't think the build quality is the best, it feels quite cheap and feels as if it could break easily. The Gorilla Glass 3 feels amazing to touch though!
Sent from my Nexus 5 using xda app-developers app

And that's why I wait for the problems to iron themselves out before I order a new phone.

power button is fine on mine however the volume button edges are razor sharp and seem quite rough.
Anyone else have this?

nexus 4 first releases had issues with the buzz noise in the ear piece. risks of being a pioneer user for the phone? At least you can freely get it replaced for now. after I RMA'd, I received one with perfect build quality. Keep trying!

Must be lucky then, no dead pixels here and any noticeable backlight bleed and the buttons are fine apart from being slighly rough on the sides. Cant fault the build quality here and I would say you're simply unlucky, 1 dead pixel is nothing in a display and for just a simple thing as the button rattling when you shake it... who shakes their phones?This reminds me of the silly thread in the N4 section where the autofocus for the camera caused a rattle when you shook the phone yet alot of people went OCD on it and were livid on such a small issue.
First part with the dead pixel I believe is fair but you replaced it and got one that didnt have a dead pixel so BQ doesnt sound like an issue...

umesswitme said:
Recently I even saw an article about the Note 3 having a loose or crooked home button. In all reality nothing is perfect, there is a margin of error allowed for every phone that comes off of the line that's just how it goes.
Click to expand...
Click to collapse
Yep my note 3 home button was loose...but thats an $850 device i expect better than that. The nexus is dirt cheap so no biggie if something like that happens...
sent from Canada via my S3,S4, Note2 or Note 3. (nexus 5 on the way!)

Just out of curiosity has anyone elses buttons rattle when you shake the phone. Im only asking as a point of reference. I know many will say it theirs doesn't but lets be honest Iv heard it a million times then I go to a store and try a a few and find they all do to some extent. It would be great to hear from those that have the phone and honestly,
hey if it rattles it rattles it will just be the way its made that results in a rattle. I would think it strange though that LG would put so much effort into making ceramic buttons for durability and longevity then not fit them properly on production.
so I would suggest this is probably normal although i never tried shaking the phones I had hands on today though,
The ones I had hands on did have a sharp edge to the buttons. Didn't bother me though its simply the type of material they are made from. Its not like it will cut off a digit and nice that it felt solid. It also had a nice click to them as well when using them.

When I get me N5, if the only issue it has is a rattling power button I will be more then ecstatic and consider that one hell of a device.

I wouldnt care as long as dust doesnt get in the screen Im fine. HTC always had that issue. Plus I am getting a case so I am not worried.

Solution to your button problems:
Get a decent case, like the Spigen Neo Hybrid: HERE

OneChance said:
I just wanted to let you guys know my situation.
I have had problems with the build quality! I got my phone from Carphone Warehouse (UK) on Friday, I noticed a dead pixel and that the vibration was really loud (sounded cheap) so I took it back, the 2nd one I got the power button rattled like mad, I swapped it again and the same thing is happening with the power button. I am sick of it now and although the software is superb I cannot deal with the build quality. I'm now on the hunt for a different phone.
Click to expand...
Click to collapse
Get a case it should keep it from rattling. I think the phone is too good to return for a reason like that unless you wanna switch it for another one again u might get a betternone
Sent from my Nexus 10 using xda app-developers app

Tbh in all the ones Iv held there isnt much to go wrong. Unless there is any noticeable pixel issues.
the only thing i foresee as being a common fault cry will be the back plate and any gaps between the edge of this and where it meets the phones frame because its secured in with clips around the backplate. So its logical to assume that since its not glued or screwed down at every point around the device there will be points that you would be able to get a nail under and bend/flex a bit more than other points.
However this is not a fault its just through the way its secured down.
Besides this and the sharp edge of the buttons there is really nothing else to be faulty on this. Earpiece and speaker all seems to be of good quality and screen is gorgeous.
Like everything else there will be the odd faulty one that slips though but im pretty surprised at how well this seems to be put together
---------- Post added at 11:59 PM ---------- Previous post was at 11:58 PM ----------
Does anyone elses buttons rattle though? as i said if everyones rattle to some extent then its not a fault its a design

alangrig said:
You get what you pay for. Really sad. Same issues as N4.
Sent from my Nexus 7 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Oh yeah never heard someone coming to me at the genus bar at work... "My iPhone rattles". Not once.
Sent from my Nexus 5 using Tapatalk