Screen coming up in upper right hand corner. - One (M7) Q&A, Help & Troubleshooting

So I got my T-mobile HTC One through their online store about two weeks ago, and right out of the box I noticed something funny... The screen in the upper right hand corner wasn't quite flush with the top metal faceplate. It stuck out a bit, but I didn't really care too much because hey, I had an HTC one and it was amazing..
Since then I've noticed that the screen in the upper right hand corner will slowly work it's way out until it sticks out fairly noticeably, maybe 1/16th of an inch. It can be felt for sure and seen if you look closely. If you push on it, it will slide back in to where it's flush and stay there for a few hours while it works it's way back out again.
Originally this wasn't such a big deal for me, but it seems like it may be getting worse and I'm starting to get nervous.. My question is has this been seen by anyone else? And is it such a problem that I need to go through the issue of sending it back in for a replacement? The T-mobile store said they'd swap it out, big they don't have any in stock so I would have to go through the ordeal of sending it in and waiting for it to get back to me, and then what if there's a huge gap or a worse issue with the one I get back... Ugh.
So does anyone know anything about this?
Sent from my HTC One using xda app-developers app

Both top and bottom of mine are slightly raised compared to the speaker grills. I think nothing of it. Enjoy your bad ass phone.

ingenious247 said:
Both top and bottom of mine are slightly raised compared to the speaker grills. I think nothing of it. Enjoy your bad ass phone.
Click to expand...
Click to collapse
Yeah that's what I'm thinking.. I want it to be no big deal haha. It's actually really reassuring that I'm not the only one... How long have you had your one, if you don't mind me asking?
Sent from my HTC One using xda app-developers app

For almost 3 Weeks now. My Wife's also has a slightly raised screen edge on both top and bottom.
I think it's fairly normal, and I don't think it's a problem, honestly.

After seeing the official double dip case for this phone, it actually works to our benefit (if using that case) since it would seal out dust better.
Intentional? Maybe.
But most likely the screen raises after the phone heats up from usage due to the internals being crammed in there and the battery (and other heat affected materials) swelling ever so slightly. Normal stuff I'm sure, and not enough reason for me to worry about the slight ridge I feel if I start my swipe too high when I'm pulling down the notification bar.
Sent from my HTC One using xda premium

Related

Anybody else's phone creaks when squeezed?

I know, this is due to a plastic build. It seems to be due to the back case that's causing it. It doesn't happen often, but at times I can certainly feel the phone creak. Though its got me thinking, is it just my phone or does others creak in a similar matter also? I didn't really expect this from such a high end device, but eh I guess I gotta learn to live with it.
I guess I could cover it up by getting a case that encases the phone, or see if I can find another back casing.
For what its worth, mine doesn't but as you say its plastic and im sure it wont be long before mine starts. I forgot to swap my MicroSD card out of my old phone when I got the phone and now im scared to take the cover off to put it in because that battery cover is so thin and flimsy.
mine doesnt squeak also
No creaking here. I did catch one of the buttons while squeezing and it triggered the haptic feedback but no creaking. The rear panel feels flimsy when detached, but when in place the phone feels reasonably solid to me.
TravUK said:
The rear panel feels flimsy when detached, but when in place the phone feels reasonably solid to me.
Click to expand...
Click to collapse
Maybe that's cause you're used to the Touch HD? I'm gonna make the switch from a Touch HD to the Galaxy S as well.
Seriosuly though, my Touch HD creaks only when handled in a certain way, maybe the same is true for the Galaxy S?
Regards.
Silverdragondk said:
Maybe that's cause you're used to the Touch HD?
Click to expand...
Click to collapse
lol, yeah maybe
I also have a Blackberry Bold 9700 and the case for that creaks way more than any noise I can get from the Samsung.
It happens to me sometimes when I try to get a better grip
The first few times I almost **** myself thinking I broke something
Mine seems to creak when I press the top bit of the phone (just above the grill thing above the Samsung logo), and sometimes at the sides also when I pick it up. It's not that bad, but I have terrible, terrible OCD and this can bug me sometimes.
Creaking? That reminds me of the g1 lol
Sent from my android device using tapatalk
blackerwater said:
Creaking? That reminds me of the g1 lol
Click to expand...
Click to collapse
and my HTC Magic xD
blackerwater said:
Creaking? That reminds me of the g1 lol
Sent from my android device using tapatalk
Click to expand...
Click to collapse
It certainly does. I got fed up of mine and sold it because of the non stop creaking from the bottom right corner of the screen.
i just got my SGS last week..... n its already making creaky noise when held tightly from the side..... is there a way to get a replacement???
Try tightening the small screws at the back. Turns out that the silver bezel is really loose out of the box for some units. Also, in some units, there is a small gap between the battery and the back plate. That makes it creak real bad though I doubt that is a structural error.
Sent from my GT-I9000 using XDA App
my left side creaks
mine does this sometimes, it doesn't bother me at all.
I get it here on the top of the phone in the middle.
Not worried about it, guess it gives it more personality
Now what I would really like, more cases so we can customize.
A matte or shinny steel back cover would be a nice addition
Anything really, to make it less iCrap 3 looking I hate people saying
it's an iCrap 3 and that I should get an iCrap 4
creaking silver bezel in the left bottom part here. I'm "glad" to see i'm not alone
Yups my SGS also creeks when I squeeze it from sides...
Sent from my HTC Desire using XDA App
Mine creeks when I squeeze it too ... This is what happens when they try to make a hightech phone cheaper ... if they used a better plastic or something else (the Iphone has murano glass from Italy .. WTF? ) the phone would be to expensive and many of us couldn't buy it ..! As long as it doesn't hurt the phone I don't mind ! The solution for me was the silicone case (and make the difference if you drop the phone !)
Mine does, only around the power button though.
Sent from my couch using XDA App

Battery door

Are you experiencing the loose well creeky battery door like the incredible 2 is just wondering?
sent from my droid incredible 2
The plastic backing certainly seems to have a bit of 'give' to it on the corner nearest the power button/camera lens. I've heard this from other people too, so I'm guessing it's a common issue.
there was a thread about this, many people have this problem. My cover creeks on the right bottom side, quite bad really for a solid device like this.
Yeah, I had one like this also...took it back... I thought it was a one off, obviously not...
Yes I have this too. Not so much on the bottom right, like some are reporting. Mine is more on the top right.
A little miffed about it considering this is a top of the range phone. And a clean on the inside didn't fix it
Sent from my HTC Incredible S using XDA App
Considering myself lucky here.
no creaks or loose doors
i stuffed tiny bits of blue tack round mine until all the squeaking stopped lol
I started having this problem on the top right side too, near the camera. So I took 2 small peice of cardboard and placed one near the memory card slot and one near the camera and now there is no more creeking although a small gap is formed. Will get a silicon case now.
Might be the reason HTC went with a unibody back on the Sensation. I keep a case on my Incredible S.
Sent from my HTC Incredible S using XDA Premium App
hussainmushahid said:
I started having this problem on the top right side too, near the camera. So I took 2 small peice of cardboard and placed one near the memory card slot and one near the camera and now there is no more creeking although a small gap is formed. Will get a silicon case now.
Click to expand...
Click to collapse
All my creeking was on the right side, probably because of the design. I see that they didn't have another attachment point near the memory card, probably causing a little gap to form and therefore the creeking.
I attempted to put some tape on the back of the battery cover to help reduce the supposed gap that made the conditions for creeking to exist. However because i couldn't find a balance between a visual gap and creeking, i've ditched that solution for now and am living with the creeking.
I only wish they've designed the battery cover with an additional attachment point to help ease this issue
Might get a case but i just like how "slim" it feels.
Nothing loose here. No cracking sounds either.
Recommendation from my experience:
Buy yourself the casemate Barelythere case and enjoy a tougher, better looking and soundproof IncS. Screen protector is included and in my eyes more than good. Package is cheap (bought it via amazon.co.uk) and high quality.
BR
Sven

Htc One build quality

Hello,
Been following this thread for a couple months now, almost bought the xz, but seeing both took their sweet time to launch and one's finally available...
So just returned from a mall, seen it in 2 stores, live.
It looks really nice just as pictured by everybody in these forums. The screen looks amazing, very sharp, cannot compare to anything else. Sound thru loudspeakers best I heard in a phone.
However..
The built quality seemed to lack.. Alot.
The metal parts didn't seem to be aligned properly to the point where visually they were protruding out; the corners felt rugged, especially where the metal will stick out. There were minor gaps, albeit too visible on both models.
Now, surely I have heard about these possible issues. Wasn't too worried before as consider myself less picky about things in general. But after seeing the store model, I am a little worried. I know I get to bring it back if not happy my question is how the store demo version compares to the actual thing? Aren't the demo units supposed to be better, at least in build quality? One thing I am sure of, will carefully inspect it in store.
As an aside, all my phones past 10 years bought online: I wouldn't take the same chance with one whatever return policy.
Sent from a pizza..
I had a few issues with build quality on my first few handsets , rough edges etc and then on my last one (which didn't suffer from the capptive button problem) I decided to just take care of the rough edges myself and used a bit of 2000 wet and dry sand paper on the polished edges and white band, now have a perfect handset
Sent from my HTC One using xda premium
hpsauce37 said:
I had a few issues with build quality on my first few handsets , rough edges etc and then on my last one (which didn't suffer from the capptive button problem) I decided to just take care of the rough edges myself and used a bit of 2000 wet and dry sand paper on the polished edges and white band, now have a perfect handset
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
Wow, hard to believe that! In any case I don't think I would do it.
Just went to similar other threads mostly concerned with stuck or dead pixels.
Will bite the bullet tomorrow and will try to inspect it in store, hope for the perfect one..
Sent from a pizza..
millicent said:
Wow, hard to believe that! In any case I don't think I would do it.
Just went to similar other threads mostly concerned with stuck or dead pixels.
Will bite the bullet tomorrow and will try to inspect it in store, hope for the perfect one..
Sent from a pizza..
Click to expand...
Click to collapse
Pixel issues are going to increase as pixel density has more than doubled over the last few years. No way around it. We also need to remember that it is in no way HTC fault and that every single phone manufacturer has similar failure rates.
From what a fair few people on here have said, the most recent builds are fixing these issues.
I myself have a model with very minor build quality issues but it's not enough to make me want to get a replacement or switch to another phone.
The phones so good that these minor issues can be overlooked, by me at least.
KidCarter93 said:
From what a fair few people on here have said, the most recent builds are fixing these issues.
I myself have a model with very minor build quality issues but it's not enough to make me want to get a replacement or switch to another phone.
The phones so good that these minor issues can be overlooked, by me at least.
Click to expand...
Click to collapse
Same here. Very minor issues here too. The headphone input (and sim tray) looks to be deburred by hand (and a bad job at that, I got a scalpel to mine to clean it up)
But other than that I'm happy.
Sent from my HTC One using xda premium
millicent said:
Wow, hard to believe that! In any case I don't think I would do it.
Just went to similar other threads mostly concerned with stuck or dead pixels.
Will bite the bullet tomorrow and will try to inspect it in store, hope for the perfect one..
Sent from a pizza..
Click to expand...
Click to collapse
No joke, I used a bit of 2000 wet and dry just take some of the rough edges and what seemed like glue or something of the white band. It now feels silky smooth .......then I put it in a case and don't feel it anyway lol!
My ocd is moving to new extremes I think lol
Sent from my HTC One using xda premium
Got my One today and it's perfect or very near..
Checked a little bit on the issues I seen or heard of before, mechanically it's almost perfect, alignment and all, no dead or stuck pixels, call quality seems alright, sound recording and playback.
The only issue if I may say so, on maximum volume there's a bit of distortion on loudspeakers.
I will get to play more with it this weekend, can hardly wait, but so far it seems like a nice replacement for my sgs2.
Sent from a pizza..
Yeah I'm usually not very anal about those kinds of things but I must admit that the headphone jack is pretty bad. Like mine is halfway on the aluminum casing almost. It's not in the center of the plastic between the aluminum at all like the power button. Is this normal?
Sent from my HTC One using xda app-developers app
Vo01985 said:
Yeah I'm usually not very anal about those kinds of things but I must admit that the headphone jack is pretty bad. Like mine is halfway on the aluminum casing almost. It's not in the center of the plastic between the aluminum at all like the power button. Is this normal?
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Yes headphone jack is in normal position.. my Inspire was like that as well. Not aesthetically pleasing, but am sure it has to do with placement of items inside the phone.
Sent from my HTC One using xda premium
What about the part where if you move the notification bar down you can feel the screen is not flush with the phone. Like the screen is risen. On the bottom there is no issue. Is this a common "problem"?
Sent from my HTC One Developer Edition using Tapatalk 2
Vo01985 said:
What about the part where if you move the notification bar down you can feel the screen is not flush with the phone. Like the screen is risen. On the bottom there is no issue. Is this a common "problem"?
Sent from my HTC One Developer Edition using Tapatalk 2
Click to expand...
Click to collapse
I got that too, but decided it doesn't bother me that much. However I am going to exchange it for another with better power button, mine is way too recessed.
Sent from my HTC One using xda app-developers app

Thinking about bringing it back.

My screen is not flush with the top speaker bezel. It is lifted just enough that you can clearly see/feel that it is up. When I push down on the screen I can get it to be flush like the bottom of the screen is with that bezel, but it lifts back up after 10-15 seconds. I know especially with the first batch there were quite a few with gaps and other problems. Is it better to just keep one with such a minor flaw, or should I bring it back and exchange it? I don't know how happy I will be living with this for two years, but I don't want to return it just to get one back in worse shape.
cntchds said:
My screen is not flush with the top speaker bezel. It is lifted just enough that you can clearly see/feel that it is up. When I push down on the screen I can get it to be flush like the bottom of the screen is with that bezel, but it lifts back up after 10-15 seconds. I know especially with the first batch there were quite a few with gaps and other problems. Is it better to just keep one with such a minor flaw, or should I bring it back and exchange it? I don't know how happy I will be living with this for two years, but I don't want to return it just to get one back in worse shape.
Click to expand...
Click to collapse
If you do exchange it at the sprint store, have them open the box and you check it out prior to swapping, making sure you dont have the same issue. If it doesnt have that issue, then swap it out, and if it does, chances are that particular phone would have been returned anyways and they can send it back to htc/ where ever they got the phones from
Mines the same way but its not that big of an issue the bottom seems flush but the top is just like a half of a millimeter higher than the speaker bezel, not too big of a deal for me though.
Sent from my rooted unlocked rommed HTC One, on the Sprint network.
benmatlock said:
Mines the same way but its not that big of an issue the bottom seems flush but the top is just like a half of a millimeter higher than the speaker bezel, not too big of a deal for me though.
Sent from my rooted unlocked rommed HTC One, on the Sprint network.
Click to expand...
Click to collapse
Mine is like that also, but don't feel like returning it because I finally have it set up the way I like it and then I get worried that the next one will be fine with the screen and then something else will be wrong later. I think it has to do with the front speakers not being part of the whole 1 piece of aluminum.
The speakers are added after the screen and why in all the drop tests the speakers pop off when dropped on concrete so I'm going to live with mine. Besides I have insurance, if it bugs me too much later, I will just use that and get a new one.
HotInEER said:
Mine is like that also, but don't feel like returning it because I finally have it set up the way I like it and then I get worried that the next one will be fine with the screen and then something else will be wrong later. I think it has to do with the front speakers not being part of the whole 1 piece of aluminum.
The speakers are added after the screen and why in all the drop tests the speakers pop off when dropped on concrete so I'm going to live with mine. Besides I have insurance, if it bugs me too much later, I will just use that and get a new one.
Click to expand...
Click to collapse
I ended up swapping mine, and while the One they gave me is better it is not perfectly flush either. I was glad to take it anyway since I had (already) dropped mine and it had a couple scratches on the screen/back. I looked at the few they had on display as well and all of them had the same thing happening. I figured it must just be a problem with the whole first batch.
(edit: words are hard)
cntchds said:
I ended up swapping mine, and while the One they gave me is better it is not perfectly flush either. I was gracious to take it anyway since I had (already) dropped mine and it had a couple scratches on the screen/back. I looked at the few they had on display as well and all of them had the same thing happening. I figured it must just be a problem with the whole first batch.
Click to expand...
Click to collapse
I'm thinking a bad batch too.
Sent from my HTC One using XDA Premium.

Slightly raised screen?

I just noticed that the top edge of my screen isn't flush with the speaker. It's slightly raised and my finger sorta nicks it every time I swipe down. Is this a normal thing or a slight defect?
Sent from my HTCONE using xda premium
blackmamba0730 said:
I just noticed that the top edge of my screen isn't flush with the speaker. It's slightly raised and my finger sorta nicks it every time I swipe down. Is this a normal thing or a slight defect?
Sent from my HTCONE using xda premium
Click to expand...
Click to collapse
On the left side? If so I have the same thing.
Sent from my HTCONE using xda app-developers app
racrickey said:
On the left side? If so I have the same thing.
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
It goes all the way across but yeah, more so on the left side for me too.
Sent from my HTCONE using xda premium
blackmamba0730 said:
I just noticed that the top edge of my screen isn't flush with the speaker. It's slightly raised and my finger sorta nicks it every time I swipe down. Is this a normal thing or a slight defect?
Sent from my HTCONE using xda premium
Click to expand...
Click to collapse
It seems that it is an issue. I have the silver and its very minimal and isn't an issue for me. I've since ordered the black as a replacement (wanted black in the first place) and is much worse and not acceptable to me, and the top speaker grill has 3 scratches on it so I called sprint and they are processing an order to replace the black.
blackmamba0730 said:
I just noticed that the top edge of my screen isn't flush with the speaker. It's slightly raised and my finger sorta nicks it every time I swipe down. Is this a normal thing or a slight defect?
Sent from my HTCONE using xda premium
Click to expand...
Click to collapse
I think its a lack of quality control. Some are flush, some aren't. If it bothers you, you may want to see about exchanging it and be sure to point out that you believe it is a manufacturer's defect (this will be key in avoiding the Sprint restocking fee assuming you bought from Sprint). Another thing to consider is that if you intend to put a screen protector on the device, screen protectors only cover the glass and not the speaker grills. Therefore the "nick" you describe will be present even if you have a flush screen because the screen protector will create a non-flush edge (and the "nick" will be even larger if you apply it to your current device).
batch problem maybe, lack of quality control.
I have the opposite issue at the bottom. The screen appears to be sunken in ever so slightly on the sides, while the speaker is flush with the sides and its flush at the top. I can feel it somewhat, but this is my second unit after a dead pixel replacement so I'm probably going to roll with it because the replacement could have bigger issues.
Just picked mine up today. Also noticed the left side of the screen isn't completely flush. The right side is a little closer, but the left side is the worst.
Sent from my HTCONE using xda premium
Got my Black replacement yesterday. Very slight raised glass on the top left but it's so minimal I'm not going to complain. I guess 3rd ones a charm. Just sucked dealing with Sprints telesales dept for 2 weeks trying to get a acceptable device.
I'm upset they rushed this phone out without thoroughly looking over It better.. I got the unflush screen, the gap up top.. argued with a sprint rep today about the gap and he opened a new HTC and it had the same problem.. so another rep said the gap is for better antenna signal lol
Sent from my HTCONE using Tapatalk 2
I have a black one. It is the same. Top left is noticeable. It isnt really bothering me till I get some scratches or nicks in the anodization if u know what I mean.
Sent from my HTCONE using xda app-developers app
My HTC one also has a raised screen on the entire top side but the bottom side is flush and everything else about the build quality is good. Eventually, it started bothering me and I ordered a replacement phone (wirefly.com and within my two weeks). The replacement phone had the same problem and it also had a huge gap between the aluminum and white plastic (which my original didn't have). So I ordered another replacement phone and this time the screen is raised on the left top side and lowered on the top right side meaning it's slanted in reference to the body of the phone. And there's a smaller gap between the aluminum and white plastic. I feel like this is going to be an endless cycle. What should I do?
I love the phone but this is bad quality control on HTC's side.
bhaktasa said:
My HTC one also has a raised screen on the entire top side but the bottom side is flush and everything else about the build quality is good. Eventually, it started bothering me and I ordered a replacement phone (wirefly.com and within my two weeks). The replacement phone had the same problem and it also had a huge gap between the aluminum and white plastic (which my original didn't have). So I ordered another replacement phone and this time the screen is raised on the left top side and lowered on the top right side meaning it's slanted in reference to the body of the phone. And there's a smaller gap between the aluminum and white plastic. I feel like this is going to be an endless cycle. What should I do?
I love the phone but this is bad quality control on HTC's side.
Click to expand...
Click to collapse
Right now, its pretty much luck of the draw as to if you can get a flush one or not. I guess it will also depend on how much patience you have as to how many times are you willing to do an exchange. Also, just realize that if you do finally get a unit with a flush screen, if you put a screen protector on it, it will only cover the glass and not the speaker grills. This means that the screen protector will then create an edge/lip at the top and bottom of the glass panel so again, it will not feel flush/smooth due to the screen protector.
Marty said:
Right now, its pretty much luck of the draw as to if you can get a flush one or not. I guess it will also depend on how much patience you have as to how many times are you willing to do an exchange. Also, just realize that if you do finally get a unit with a flush screen, if you put a screen protector on it, it will only cover the glass and not the speaker grills. This means that the screen protector will then create an edge/lip at the top and bottom of the glass panel so again, it will not feel flush/smooth due to the screen protector.
Click to expand...
Click to collapse
I don't use a screen protector so that's not a problem. I just want a good phone. How is that I can get three phones that look completely different in build from the same company? That just seems so odd to me and looks bad on HTC's side. I feel like if this is going to be an endless cycle, I might make the switch to a different phone.
bhaktasa said:
I don't use a screen protector so that's not a problem. I just want a good phone. How is that I can get three phones that look completely different in build from the same company? That just seems so odd to me and looks bad on HTC's side. I feel like if this is going to be an endless cycle, I might make the switch to a different phone.
Click to expand...
Click to collapse
It has been said that, that's why the black version' s release was delayed...to correct some minor design flaws, such as the ones you are having problems with....
Hope this helps...
w8setter said:
It has been said that, that's why the black version' s release was delayed...to correct some minor design flaws, such as the ones you are having problems with....
Hope this helps...
Click to expand...
Click to collapse
I've had three black HTC Ones and all had the same issue of the screen not being flush with the speaker grills. The issue was definitely not corrected in the black version.
---------- Post added at 10:00 AM ---------- Previous post was at 09:53 AM ----------
bhaktasa said:
I don't use a screen protector so that's not a problem. I just want a good phone. How is that I can get three phones that look completely different in build from the same company? That just seems so odd to me and looks bad on HTC's side. I feel like if this is going to be an endless cycle, I might make the switch to a different phone.
Click to expand...
Click to collapse
I also got frustrated with HTC quality control issues and some of the software choices they made in Sense 5 and so I am currently trying out a Galaxy S4 (haven't decided if I am going to keep it yet). Its not quite as snappy as the One but its acceptable to me as far as speed goes. No real quality control issues I've noticed and enjoying all the features Samsung has packed into this device. Both devices are great but each has its tradeoffs.
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