HTC One 64GB Developer Edition signal strength with t-mobile network - One (M7) Q&A, Help & Troubleshooting

I just received a Developer Edition 64GB HTC One today. I noticed with the developer edition the signal strength only show 1 or 2 bar on tombile lte network ,and signal moving between HSPA+ and LTE frequently. i also have sony xperia zl c6506 which show full bar of signal strength in same place,and stay on lte most of time.

Hey I live in Jacksonville FL and I cant get LTE or HSPS+ all I get is EDGE on my brothers sim card, I have the HTC 64GB Developer Edition how are you getting it, which Market are you on. Can you go to your setting- about-network and tell me what you see under Mobile Network Type
Thanks
rooster_yang said:
I just received a Developer Edition 64GB HTC One today. I noticed with the developer edition the signal strength only show 1 or 2 bar on tombile lte network ,and signal moving between HSPA+ and LTE frequently. i also have sony xperia zl c6506 which show full bar of signal strength in same place,and stay on lte most of time.
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Click to collapse

ahernandez4110 said:
Hey I live in Jacksonville FL and I cant get LTE or HSPS+ all I get is EDGE on my brothers sim card, I have the HTC 64GB Developer Edition how are you getting it, which Market are you on. Can you go to your setting- about-network and tell me what you see under Mobile Network Type
Thanks
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Click to collapse
if u area dont have lte ready or in 1900MHz reframed , you will only get edge speed on your developer edition htc one

rooster_yang said:
if u area dont have lte ready or in 1900MHz reframed , you will only get edge speed on your developer edition htc one
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Click to collapse
Well, I live in an area with LTE and it's refarmed and all I get is edge so I'd like to know what it says too. My suspicion is that my plan prevents it. I picked up this data plan back when the G1 came out and haven't changed it since.
Sent from my Galaxy Nexus using Tapatalk 2

ahernandez4110 said:
Hey I live in Jacksonville FL and I cant get LTE or HSPS+ all I get is EDGE on my brothers sim card, I have the HTC 64GB Developer Edition how are you getting it, which Market are you on. Can you go to your setting- about-network and tell me what you see under Mobile Network Type
Thanks
Click to expand...
Click to collapse
try add new APN Fast.T-mobile.com and make sure u switch network mode to gsm/wcdma/lte under mobile network setting

I never would've thought it but a couple of blocks around my house only get EDGE speeds. This morning on my way to work I got 3G, HSPA &LTE.
Sent from my HTC One using Tapatalk 2

Typical T-Mobile signature of spotty coverage. Unfortunately, I'm on T-Mobile too

Rooster I see you already posted there, but for everyone else's benefit let me just point out there's another thread (not specific to T-Mobie) on this topic.
See http://forum.xda-developers.com/showthread.php?t=2245952
There were a couple relevant ideas brought up in that thread:
1) The developer edition radio hardware and software generally detects the same strength signal as carrier branded phones, but the stock HTC developer edition ROM is very conservative in how many "bars" of signal it displays in the UI. By contrast, carriers tend to like to show a lot of bars in their version of a ROM because it makes their customers feel good. People used to this behavior may be disappointed when they see "fewer bars".
2) The developer edition is also very honest about accurately reporting when the phone is switching between LTE and HSPA etc. Carrier branded phones tend to just say "LTE" all the time to keep people happy. So anyone seeing the actual switching activity for the first time assumes their phone must have a problem keeping the LTE signal locked.
A similar phenomenon happens a lot when people go from carrier-based ROMs to Cyanogenmod. Same signal, just different a display in the UI. Yet new users tend to complain CM has worse radio performance.
It's a legitimate question as to whether you are getting good T-Mobile service, just be aware the developer edition is going to be 'brutally honest' in showing you what is out there.

when I had the Samsung galaxy s3 i747 att model, I put a tmobile rom, and switched mobile mode to wcdma and I would get 4g...

How is it possible to get LTE on Tmobile's network with the Developer Edition HTC One? I thought Tmobile's LTE network is on 1700, which isn't a frequency the One has.
No?
I'm really confused by all this.
Does the Developer Edition support HSPA+ 42 MB/s and LTE? And will it ever?
Or does it only support HSPA 21 MB/s now and forever, as I was led to believe?
Please help me clarify.

rooster_yang said:
I just received a Developer Edition 64GB HTC One today. I noticed with the developer edition the signal strength only show 1 or 2 bar on tombile lte network ,and signal moving between HSPA+ and LTE frequently. i also have sony xperia zl c6506 which show full bar of signal strength in same place,and stay on lte most of time.
Click to expand...
Click to collapse
Where are you living? http://forum.xda-developers.com/showthread.php?p=40797325#post40797325

onthecouchagain said:
How is it possible to get LTE on Tmobile's network with the Developer Edition HTC One? I thought Tmobile's LTE network is on 1700, which isn't a frequency the One has.
No?
I'm really confused by all this.
Does the Developer Edition support HSPA+ 42 MB/s and LTE? And will it ever?
Or does it only support HSPA 21 MB/s now and forever, as I was led to believe?
Please help me clarify.
Click to expand...
Click to collapse
Developer Edition HTC One support AWS. AWS is Tmobil LTE 1700/2100 bands

ZION959 said:
Developer Edition HTC One support AWS. AWS is Tmobil LTE 1700/2100 ]
I have the developer edition and have a Tmobile sim in Houston and am able to get LTE. I have noticed that I have a tendency to drop down into edge/3G speeds when I'm inside my apartment when before with my nexus 4 I would hang onto HSPA+.
Click to expand...
Click to collapse

ZION959 said:
Developer Edition HTC One support AWS. AWS is Tmobil LTE 1700/2100 bands
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Click to collapse
Ran out of posts to thankyou in ...............

Is there something that one can download for the HTC ONE Developers Edition to improve LTE signal on t-Mobile? I get 1 bar on mine and when I go into a T-Mobile shop and see the HTC ONE at their shop it gets full bars.

desiregeek said:
Is there something that one can download for the HTC ONE Developers Edition to improve LTE signal on t-Mobile? I get 1 bar on mine and when I go into a T-Mobile shop and see the HTC ONE at their shop it gets full bars.
Click to expand...
Click to collapse
Download one of the free signal monitoring programs. It is likely that TMO simply modifies the signal level to indicate more bars. You may well be picking up the same signal with the Dev edition, it just looks less.

Related

T Mobile LTE Next Week

http://www.gottabemobile.com/2013/0...mobile-lte-next-week-followed-by-kansas-city/
Anyone know what sort of plans will change? I am in Vegas and I can't wait!
I feel they will unlock LTE to show of the network but who knows
I want to use the LTE already!
I believe a T-Mobile executive hinted that their LTE deployment would occur in the same order as their 1900 mhz refarming would. I wonder where NYC is on that list.
Glad they only care about the big cities Only get edge service where I live and work
Can Nexus 4 owners not do an network scan and find out if T-Mobile is testing LTE there? Just switch your phone to LTE in *#*#4636#*#* and do a network scan to see if anything shows up.
I dont see network scan when I do that code.
dpaul007 said:
Glad they only care about the big cities Only get edge service where I live and work
Click to expand...
Click to collapse
+1 to that. My friends out here on AT&T get 3 & 4G.
Could you please use one of the existing T-Mobile threads to discuss this?
T-Mobile Nexus 4 thread [DISCUSSION] [NEWS]
Thanks
Closed

[Q] 6903 on Canadian Fido lte

Has anyone gotten their z1 LTE working on canada fido?
i've got a 6903, and i swear before i inserted the apn manually i've seen 4g on my status bar. could be just my imagination.
i've tried internet.fido.ca for apn and i'm limited to H+. when i go online and they suggested ltemobile.apn, i couldn't get data at all.
kazukiflame said:
Has anyone gotten their z1 LTE working on canada fido?
i've got a 6903, and i swear before i inserted the apn manually i've seen 4g on my status bar. could be just my imagination.
i've tried internet.fido.ca for apn and i'm limited to H+. when i go online and they suggested ltemobile.apn, i couldn't get data at all.
Click to expand...
Click to collapse
I'm on Rogers, which is the same service and I get 4G using ltemobile.apn. I'm more than happy with this and have been getting 38 mbit on speedtest.
I've not seen the LTE icon tho, and either I cannot get it in this area (which seems unlikely as I am in downtown Vancouver) or this phone will not do LTE as it does not have the 700 band.
30Seconds said:
I'm on Rogers, which is the same service and I get 4G using ltemobile.apn. I'm more than happy with this and have been getting 38 mbit on speedtest.
I've not seen the LTE icon tho, and either I cannot get it in this area (which seems unlikely as I am in downtown Vancouver) or this phone will not do LTE as it does not have the 700 band.
Click to expand...
Click to collapse
did you mean you still get 4g speeds even though you didn't get the lte icon?
kazukiflame said:
did you mean you still get 4g speeds even though you didn't get the lte icon?
Click to expand...
Click to collapse
I see a 4G icon and have not seen the LTE icon. I've read the manual and it mentions a LTE icon but not a 4G icon, but that's what I have. For all I know I am actually getting LTE.
I had thought that LTE was even faster then this, especially in major cities near antennas.
But from what I have read a lot of LTE users do not even get the speeds I am seeing so I am quite pleased with this phone's data connection as it is.
I am on TELUS and when i originally got the phone it only showed 4G. I have however updated to 534 and it now shows LTE. Hope that helps?
hoklun said:
I am on TELUS and when i originally got the phone it only showed 4G. I have however updated to 534 and it now shows LTE. Hope that helps?
Click to expand...
Click to collapse
I'm on 534 now. Can I ask what sort of speeds you are getting?
LTE coverage on the Z1 is more spotty though compared to my previous Note 2. Also Telus lacks access to 2600mhz LTE from Bell/Rogers which offers higher speeds.
hey guys, if you are getting anything above 30mbps/download.. especially member 30 Seconds who is getting 48mbps, that's definitely LTE. I just wanted to confirm that you DONT need the 700Mhz to be on LTE. I called Fido on separate occasions due an initial 'not-so-bright' rep who take ages to answer my question and eventually needed to ask her co-worker for help (I don't know how they get hired.. lol) and both Fido employees have stated that ONLY 2100 and 2600 Mhz is needed for LTE. I questioned if support for 700Mhz is needed and they said no. I still am not able to test out my Z1 yet which is still in the box so hopefully somebody can come forward and verify that they see their C6903 showing the LTE symbol on Fido or Rogers.
The frequencies are used differently.
High frequency in urban areas for throughput. Low frequency for less dense areas, more range and penetration. So, what you"need" depends on where you are basically.
Sent from my GT-I8190N using Tapatalk

Why don't I get LTE on ATT, in NYC?

I just got the Moto X last week and I never see 4G LTE. I only see 4G.
I live in NYC, we should have LTE here??
Is your sim 4g enable , is your phone tarif a 4g one
Sent from my XT1052 using Tapatalk
Were you on AT&T before? I know NYC is notorious for poor reception on AT&T
That's not true. I get LTE all over NYC and the five boroughs when I'm there
MOTO X
virtuewill said:
I just got the Moto X last week and I never see 4G LTE. I only see 4G.
I live in NYC, we should have LTE here??
Click to expand...
Click to collapse
What is the difference? 4g is 4g lte. Same thing. LTE is just an acronym for long term evolution.
aviwdoowks said:
What is the difference? 4g is 4g lte. Same thing. LTE is just an acronym for long term evolution.
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Click to collapse
While technically 3G according to some, ATT and T-Mobile in the USA refer to their HSPA+ networks as 4G due to their theoretic max speed (T-Mobile's is 42mbps in many areas) being faster than their UMTS/HSPA and other 3G network technologies.
Where 4G LTE means 4G using LTE.
So for ATT/T-Mobile... saying 4G isn't the same as saying 4G LTE.
I'm not sure if carriers outside of the USA do the same.
Since Verizon has EVDO Rev A and B (3G), and LTE (4G), when it comes to Verizon saying 4G is the same as saying 4G LTE.
But if you want to get technical, even the LTE in use today, didn't meet the original ITU definition of 4G anyway, but that is another story.
---------- Post added at 09:54 AM ---------- Previous post was at 09:39 AM ----------
virtuewill said:
I just got the Moto X last week and I never see 4G LTE. I only see 4G.
I live in NYC, we should have LTE here??
Click to expand...
Click to collapse
It depends.
One scenario I've seen ATT users complain of not getting LTE in areas where ATT has LTE coverage is when they purchased a Developer Edition X, and while switching to it, gave ATT the IMEI for the X. Since the IMEI doesn't match their DB, ATT often adds it as a 3G or HSPA+ device only, and it wont get LTE speeds. One way around this is to have an LTE device capable of using a nano on your account first, and then just moving the SIM to the X when you receive it. (we did that with my sister in law's HTC to X swap. We went to the ATT store and got her a Nano sim using an adapter for her HTC, then when the X arrived, we just moved the SIM and her X got LTE).
If you are trying to use a Verizon X (which is sim unlocked), it doesn't support the frequencies used by ATT for LTE, so it wont get better than HSPA+.
Of course if your X is an ATT Branded device (XT1058 with the ATT logo on the back, and all the bloat), and have a newer, LTE compatible, SIM, you should get LTE where ever ATT has their LTE service deployed, including NYC.
One thing I don't know is.. if the LTE network is "over capacity" in that area, might the phone fall back to HSPA+ instead?
KidJoe said:
While technically 3G according to some, ATT and T-Mobile in the USA refer to their HSPA+ networks as 4G due to their theoretic max speed (T-Mobile's is 42mbps in many areas) being faster than their UMTS/HSPA and other 3G network technologies.
Where 4G LTE means 4G using LTE.
So for ATT/T-Mobile... saying 4G isn't the same as saying 4G LTE.
I'm not sure if carriers outside of the USA do the same.
Since Verizon has EVDO Rev A and B (3G), and LTE (4G), when it comes to Verizon saying 4G is the same as saying 4G LTE.
But if you want to get technical, even the LTE in use today, didn't meet the original ITU definition of 4G anyway, but that is another story.
---------- Post added at 09:54 AM ---------- Previous post was at 09:39 AM ----------
It depends.
One scenario I've seen ATT users complain of not getting LTE in areas where ATT has LTE coverage is when they purchased a Developer Edition X, and while switching to it, gave ATT the IMEI for the X. Since the IMEI doesn't match their DB, ATT often adds it as a 3G or HSPA+ device only, and it wont get LTE speeds. One way around this is to have an LTE device capable of using a nano on your account first, and then just moving the SIM to the X when you receive it. (we did that with my sister in law's HTC to X swap. We went to the ATT store and got her a Nano sim using an adapter for her HTC, then when the X arrived, we just moved the SIM and her X got LTE).
If you are trying to use a Verizon X (which is sim unlocked), it doesn't support the frequencies used by ATT for LTE, so it wont get better than HSPA+.
Of course if your X is an ATT Branded device (XT1058 with the ATT logo on the back, and all the bloat), and have a newer, LTE compatible, SIM, you should get LTE where ever ATT has their LTE service deployed, including NYC.
One thing I don't know is.. if the LTE network is "over capacity" in that area, might the phone fall back to HSPA+ instead?
Click to expand...
Click to collapse
Thanks man. That is a good point about the IMEI. I'll check that later. It asked me to check during activation but I didn't want to.
I called ATT yesterday and they said something wrong with provisioning. They saw I was only connected to the 3g signal. They fixed the provisioning but nothing changed. Either it's the IMEI or I'll just let the store figure it out
virtuewill said:
Thanks man. That is a good point about the IMEI. I'll check that later. It asked me to check during activation but I didn't want to.
I called ATT yesterday and they said something wrong with provisioning. They saw I was only connected to the 3g signal. They fixed the provisioning but nothing changed. Either it's the IMEI or I'll just let the store figure it out
Click to expand...
Click to collapse
Is your device an ATT branded X? or from other carrier or dev edition? If its ATT branded, they should be able to fix it.
If its from other carrier or its the Dev Edition, they might spin their wheels. If you run into that, try having them switch you to another ATT phone that is LTE, then move the sim to your X (without telling them you are switching or updating the IMEI on your account), OR try working with their phone support, telling them you are switching devices, and giving them the IMEI for an ATT LTE compatible phone instead of the one from your X.
There was discussion in another thread, but I don't remember which, where others with GSM Dev X trying to get them working on ATT ran into this problem, got a run around, couldn't get it fixed, and were stuck on HSPA+. The using the other LTE phone trick was used successfully. In addition, someone, who apparently works for ATT, was in that thread and via PM conversations (to get account info, etc) was able to fix this for Dev X users and get them working LTE on ATT.

LTE Status Bar Icon

Just received my unlocked Z3 Compact from Handtec. Data wasn't working so I inputted the APNs for my carrier (AT&T).
Data is working now, but I'm not sure if I'm getting LTE or not. The network icon shows '4G' above it, but not LTE. The manual says that it should show 'LTE', but it also doesn't even list a 4G icon.
Can anyone who definitely has LTE let me know what icon they're seeing? Thanks!
Go to settings, About Phone, Status and see if it shows you are connected to LTE. That's where it is on my Moto X so it should be close to the same but maybe named differently.
Also are you in an area that you had LTE service before? I see 4G in areas then 4G LTE in others.
Sent from my XT1053 using Tapatalk
4G is LTE. It displays H+ for HSPA. I just had to have ATT fix my IMEI for LTE since I was only getting H+ before.
FSRBIKER said:
Go to settings, About Phone, Status and see if it shows you are connected to LTE. That's where it is on my Moto X so it should be close to the same but maybe named differently.
Also are you in an area that you had LTE service before? I see 4G in areas then 4G LTE in others.
Click to expand...
Click to collapse
Thanks. It just says '4G' under 'Mobile Network Type'
overlord727 said:
4G is LTE. It displays H+ for HSPA. I just had to have ATT fix my IMEI for LTE since I was only getting H+ before.
Click to expand...
Click to collapse
Cool. Good to know, thanks.
In some customizations (e.g. UK) it's called 4G while in others (e.g. German) they named it LTE. Don't ask me why, but I noticed that while playing a bit around with the "Customized UK build .105" on my otherwise "Customized DE build .98".
I always thought that H+ was HSPA + (obviously), that 4G was LTE, but just 'slow' LTE, and that 4G LTE was 'high speed' LTE when you have a really good connection. Not sure though.
Crewville96 said:
I always thought that H+ was HSPA + (obviously), that 4G was LTE, but just 'slow' LTE, and that 4G LTE was 'high speed' LTE when you have a really good connection. Not sure though.
Click to expand...
Click to collapse
No no, here 4G means LTE, no difference over here.
Technically, only to add a bit confusion, LTE -whereas a 4th Generation network- is a 3.9G-Standard (extention to UMTS). LTE-Advanced, however, is (or will be) of 4G-Standard. :silly:
I think you should see LTE as well if in the US. One way to tell is to do a speed test, there are also apps in the market that can give you more info on your network connection.
My Moto X shows 4G and 4G LTE on At&t.
overlord727 said:
4G is LTE. It displays H+ for HSPA. I just had to have ATT fix my IMEI for LTE since I was only getting H+ before.
Click to expand...
Click to collapse
Do you know what AT&T changed to fix the issue? I'm having the same issue (HSPA+), but with no resolution. Here are my specifics (posted in another thread): http://forum.xda-developers.com/showpost.php?p=55695219&postcount=4
ktcred said:
Do you know what AT&T changed to fix the issue? I'm having the same issue (HSPA+), but with no resolution. Here are my specifics (posted in another thread): http://forum.xda-developers.com/showpost.php?p=55695219&postcount=4
Click to expand...
Click to collapse
All I did to resolve this was have the att rep change the imei on my phone and reboot. That's it. Hope you can get a rep that knows what they're doing!
Sent from my A0001 using Tapatalk
overlord727 said:
All I did to resolve this was have the att rep change the imei on my phone and reboot. That's it. Hope you can get a rep that knows what they're doing!
Sent from my A0001 using Tapatalk
Click to expand...
Click to collapse
The call reps keep confirming that my Lumia 925 IMEI, an LTE phone, is registered correctly. Nothing changes, however, regardless of reboots, etc.. What device do you see in your My Account settings on AT&T's site? I keep seeing a silhouette of a flip phone. I'm wondering if I need to activate my nano sim in an LTE device they recognized or something (it doesn't fit in the Lumia 925).
Issue resolved!
Bottom line...do not give these clowns your Xperia IMEI number.
When they entered the IMEI number it flipped my data plan from a grandfathered unlimited plan to a pay-per-use plan with no LTE (why they couldn't figures this out last night, it beats me). He was talking about my wife's plan and her unlimited data. I then noted "mine is unlimited too" and then said it wasn't. You can only imagine how things went from there.
The unrecognized IMEI number automatically switched me off of my plan.
They have me on a temporary 3GB plan, as the support rep couldn't get me back on the unlimited plan. They have to send the change to their back office team and it will take a week to get it back.
My phone now has the 4G icon versus H+.
Sent from my D5803 using XDA Free mobile app
infmz said:
Just received my unlocked Z3 Compact from Handtec. Data wasn't working so I inputted the APNs for my carrier (AT&T).
Data is working now, but I'm not sure if I'm getting LTE or not. The network icon shows '4G' above it, but not LTE. The manual says that it should show 'LTE', but it also doesn't even list a 4G icon.
Can anyone who definitely has LTE let me know what icon they're seeing? Thanks!
Click to expand...
Click to collapse
Is that the stock status bar icon for battery and 4g? Or are you modded already?
If stock, those are the best stock icons I've ever seen besides pure AOSP!
phositadc said:
Is that the stock status bar icon for battery and 4g? Or are you modded already?
If stock, those are the best stock icons I've ever seen besides pure AOSP!
Click to expand...
Click to collapse
Stock
I hate to be daft here, but I feel like the answers are all a tad ambiguous.
Are people saying there for sure is no LTE icon for this phone? That having the 4G icon show is the same thing as having the LTE icon show?
I ask only because I have the 4G icon but I am getting like 1-3Mbps download speeds (using the speedtest app). I feel like I should be getting much higher speeds if it says 4G. I tested in the heart of downtown Seattle and in the outskirts of Seattle.
Any assistance would be great.
derekmarch said:
I hate to be daft here, but I feel like the answers are all a tad ambiguous.
Are people saying there for sure is no LTE icon for this phone? That having the 4G icon show is the same thing as having the LTE icon show?
I ask only because I have the 4G icon but I am getting like 1-3Mbps download speeds (using the speedtest app). I feel like I should be getting much higher speeds if it says 4G. I tested in the heart of downtown Seattle and in the outskirts of Seattle.
Any assistance would be great.
Click to expand...
Click to collapse
Obviously there's something wrong with those speeds but from what I know - yes 4G is LTE. This is because HSPA+/DCHSPA was never marketed as 4G in the UK so there had never been a confusion about what 4G is - it has always been LTE.
Ah, was wondering why they would scrap the LTE icon, my S4 had 4G and LTE icons.
What DL/Upload speeds are people in the US getting with 4G?
Just got 7/3.85 just now... which still seems way too low for 4G. Verified that my APN settings were correct.
I got 20 down in "4G" yesterday (no LTE icon). All good
Sent from my D5803 using XDA Free mobile app
derekmarch said:
I hate to be daft here, but I feel like the answers are all a tad ambiguous.
Are people saying there for sure is no LTE icon for this phone? That having the 4G icon show is the same thing as having the LTE icon show?
I ask only because I have the 4G icon but I am getting like 1-3Mbps download speeds (using the speedtest app). I feel like I should be getting much higher speeds if it says 4G. I tested in the heart of downtown Seattle and in the outskirts of Seattle.
Any assistance would be great.
Click to expand...
Click to collapse
Are you using the SIM from an LTE phone or did you get a new one and give them your IMEI? The Z3c isn't going to be in any US carriers system so if you give them the IMEI you will not get LTE. Give them the IMEI from an LTE phone or just swap your SIM from one LTE on me to the Z3c.
I also think unless its a US sold phone you will not see the LTE icon even if getting a LTE signal in the US.
Sent from my XT1053 using Tapatalk
FSRBIKER said:
Are you using the SIM from an LTE phone or did you get a new one and give them your IMEI? The Z3c isn't going to be in any US carriers system so if you give them the IMEI you will not get LTE. Give them the IMEI from an LTE phone or just swap your SIM from one LTE on me to the Z3c.
I also think unless its a US sold phone you will not see the LTE icon even if getting a LTE signal in the US.
Sent from my XT1053 using Tapatalk
Click to expand...
Click to collapse
So how would one go about finding a 'fake' iemi number? I've read the 'use a display model' method. Any others?

Help with LTE Connection Problems

Hi, I have the Moto X 2014 pure edition and I am on consumer cellular. Consumer cellular is basically AT&T if you have not heard of it. My problem is my LTE connection. When I turn my phone on in the morning, I have an LTE signal. When my LTE signal goes under two bars I get pushed down to HSPA. However, once I go to HSPA my phone never goes back to LTE even when I know I have full bars. I have tried multiple APN settings so I don't believe that they are the problem. I will post screenshots from LTE discovery. This app shows the spinal strength of the connection. Both screenshots are from the exact same location within 20 seconds of each other. The only reason I got the LTE signal is because I set my phone to LTE only mode which I can't keep it in because I there is not volte here. Please help. Thanks in advance.
I think AT&T sells the XT1097 and that's because the pure edition is one band missing that your company uses, the same happens in Latin America. Here some information you can use https://forums.motorola.com/posts/889129c231
I also saw that when I was researching the problem. However, LTE discovery shows I am using band 4 which is available on my phone. If I update to lollipop, it will unlock more bands but I don't want to update yet because of the many bugs.
Konner27 said:
I also saw that when I was researching the problem. However, LTE discovery shows I am using band 4 which is available on my phone. If I update to lollipop, it will unlock more bands but I don't want to update yet because of the many bugs.
Click to expand...
Click to collapse
Searching found this
AT&T 4G HSPA and HSPA+ use 850Mhz(Band 5) and 1900Mhz(Band 2) bands but it all depends on area if they own a license. LTE uses Band 17(700Mhz), Band 5(850Mhz), Band 2(1900Mhz), Band 4(1700/2100Mhz) currently.
Depends of the area you are, if you are some place where the band 4 is available you will have LTE as soon you leave signal will lost, as I said the pure edition XT1095 supports only bands 2,4 and 17 and Lollipop enables bands 3,5 and 7, so I am guessing that the band you are missing is the 5.
That is a great point. However, I haven't moved more than a couple blocks to school. Once LTE becomes weak enough to drop down to HSPA, the phone doesn't reconnect to LTE once the signal is strong enough. I can turn on LTE only and it will switch to LTE with three or four bars of LTE.
Get a new phone?
I just got the phone about 2 months ago.
That happens to me as well. I know I'm on a place where there's LTE coverage, but the phone never connects to it, even though in the network option I have 4G as preferred network type. I can only get it to connect to LTE by going to the dialer and entering *#*#4636#*#*, Phone information and forcing it to connect to LTE Only.
Are you also on KitKat?
Konner27 said:
Are you also on KitKat?
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Right now I'm on Lollipop, but the problem did happen when I was on Kit Kat as well.
Sent from my XT1097 using Tapatalk
Are you on native at&t or an MVNO?
Not all MVNO's have access to LTE and that might be a reason.
I am on native at&t with a Moto X Pure Edition and I register on and maintain LTE all day long without issue.
VoLTE would be an added benefit but as of yet nobody knows if unbranded device (or in at&t parlance gray devices) will ever support VoLTE.
Dan
Consumer cellular is a MVNO of AT&T. They utilize AT&T LTE and also have roaming. It is pretty much postpaid at&t. I understand that in the lollipop update, more LTE bands are unlocked. However, the LTE band that my phone shows is band 4 which is supported without lollipop. Thanks
If Consumer Cellular is allowed access to at&t's LTE network and if you area utilizing LTE on band 4, than it sounds like you have a defective device.
An easy test would be to pop an at&t SIM into your Moto X and see if that connects to LTE properly, if it doesn't then it is your device, if does then it is your account, it could be a provisioning problem or some other issue on the account side.
You could also try it putting your SIM into another device that supports at&t LTE and see if it properly connects and if it does that would pretty much indicate an issue with your Moto X.
Dan
I talked to Motorola through online chat and I was told to try a new Sim card before they could continue helping me. I called and a new Sim card is being sent. A couple days ago, I put my Sim card into my mother's gophone that she is using on consumer cellular also. It received LTE but I couldn't test it further to see if it stayed connected to LTE because she needed it back. Also, I could input APN settings and they would save no problem.
Konner27 said:
I talked to Motorola through online chat and I was told to try a new Sim card before they could continue helping me. I called and a new Sim card is being sent. A couple days ago, I put my Sim card into my mother's gophone that she is using on consumer cellular also. It received LTE but I couldn't test it further to see if it stayed connected to LTE because she needed it back. Also, I could input APN settings and they would save no problem.
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A SIM may or may not be the answer but it is a good place to start.
In my experience this type of issue is sometimes hard to pinpoint as there could be multiple issues at play, some within your control and some not.
If you have a chance to try your SIM (for more than a few moments) in another handset capable of Band 4 LTE on at&t, that would be beneficial in pinpointing the issue, conversely it is just as helpful to take a consumer cellular or at&t sim (though an at&t might be more telling) and insert that into your Moto X and see what happens.
Another issue, though less likely is that at&t is recognizing the phone as something other than a LTE capable handset and thus not allowing it to register on LTE? Have you used your SIM an a LTE capable handset prior to your Moto X?
Dan
I'm using a PE on AT&T and have bulletproof LTE signal. Not once have I seen it drop to HSPA+ when LTE is available. My N5 does it all the time, but not the Moto X.
I'm hoping to try my Sim in my mother's or brothers phone for a longer period of time sometime soon. A new Sim card will be here soon but I don't think it is the problem but it is indeed a good place to start.
I received the replacement Sim card and it did not help. I called Motorola support and they are sending me a replacement moto x. I really hope it fixes the problem. Also, I read that some people have had bad experiences with Motorola support but I had a great experience. The support member is sending me Motorola earbuds for free because of the inconvenience! I will update this thread once I receive the replacement. Meanwhile, thanks to all who have commented their advice. I truly appreciate it!

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