Picked up my HTC One today and loving it so far, except I've noticed one thing - faint grey lines running across the screen, most notable against a white background (my attention was drawn to them in 'settings').
Others have reported it with no real conclusions being drawn:
http://forum.xda-developers.com/showthread.php?t=2241829
http://forum.xda-developers.com/showthread.php?t=2241819
Any idea what these are, are they the norm and what causes them? Should I attempt to swap it?
Thanks for any help.
How faint? Could be the touch-sensor.
catachresistant said:
How faint? Could be the touch-sensor.
Click to expand...
Click to collapse
I'm not sure how to describe how faint they are, they're not hugely noticeable and appear evenly spaced.
I think your seeing the backlight lines ..... which you notice lets for e.g when you open chrome browser to an emplty white page. right?
Same lines as keyboard flickering that you see out the corner of your eye? I feel like I'm trying to catch the elusive Bigfoot catching the keyboard flicker, but it never happens when I glaringly stare at the keyboard!
Sent from my HTC One using xda premium
insomnia said:
I think your seeing the backlight lines ..... which you notice lets for e.g when you open chrome browser to an emplty white page. right?
Click to expand...
Click to collapse
Yeah, I can notice them fairly well on a white page in Chrome. Is it normal, or a defect?
Thanks.
normal for back lit screens .... this is one reason i miss Amoled ..... deep blacks and no back light unevenness.
You see these stupid faint lines on $2k retina macbook pro too !
born_fisherman said:
Same lines as keyboard flickering that you see out the corner of your eye? I feel like I'm trying to catch the elusive Bigfoot catching the keyboard flicker, but it never happens when I glaringly stare at the keyboard!
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
I don't know what the keyboard flickering is..and if it exists I certainly don't want to be enlightened about it!
insomnia said:
normal for back lit screens .... this is one reason i miss Amoled ..... deep blacks and no back light unevenness.
You see these stupid faint lines on $2k retina macbook pro too !
Click to expand...
Click to collapse
Right okay, they're not so much a hindrance I just wanted to make sure it wasn't an issue with my device alone. Thanks for the help .
I do believe this is the backlight lines as mentioned above. I noticed this once while outside on a sunny day while checking for scratches, not visible on regular use though.
born_fisherman said:
Same lines as keyboard flickering that you see out the corner of your eye? I feel like I'm trying to catch the elusive Bigfoot catching the keyboard flicker, but it never happens when I glaringly stare at the keyboard!
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
man i thought it was my eye! lol i did notice the keyboard flicker once or twice. did not pay much attention as I was sleepy and I thought it was my eye
I have this too, it shows clearly when I'm in a white page or white color background. I hope that this is normal like someone else mentioned that this is just lcd backlight not just some batch. I hate to go through the hassle of calling them up and return it.
please post here if you have these issue too, so just to verify that this is normal.
ebrn01 said:
I have this too, it shows clearly when I'm in a white page or white color background. I hope that this is normal like someone else mentioned that this is just lcd backlight not just some batch. I hate to go through the hassle of calling them up and return it.
please post here if you have these issue too, so just to verify that this is normal.
Click to expand...
Click to collapse
Yeah on a white background I have the feint grey-ish lines. I think it's the digitiser.
Huh, interesting! I've never seen that before specifically looking for it but yeah, there they are. Boy are they faint though... Like you have to really look for them and have a PURE white background (for mine at least)
They do indeed correspond perfectly to the digitizer lines I was looking at on my phone earlier today ironically! If you tilt the phone on an angle under bright sun light you'll see the horizontal lines of the digitizer under the glass which match the locations. I can't imagine them being related to the backlight though because you can't see the physical structure behind the LEDs when they're on. Try seeing the back inside of a light bulb when it's on ).
Worry not I'd say.
Sent from my HTC One using xda app-developers app
Xerro-Five said:
Huh, interesting! I've never seen that before specifically looking for it but yeah, there they are. Boy are they faint though... Like you have to really look for them and have a PURE white background (for mine at least)
They do indeed correspond perfectly to the digitizer lines I was looking at on my phone earlier today ironically! If you tilt the phone on an angle under bright sun light you'll see the horizontal lines of the digitizer under the glass which match the locations. I can't imagine them being related to the backlight though because you can't see the physical structure behind the LEDs when they're on. Try seeing the back inside of a light bulb when it's on ).
Worry not I'd say.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Basically it's nothing to worry about. It's a small disturbance which is needed for your touch screen. If only they could intergrade this better like AMOLED screens do .
Definitely NOT a deal breaker!
Amrut223 said:
Basically it's nothing to worry about. It's a small disturbance which is needed for your touch screen. If only they could intergrade this better like AMOLED screens do .
Definitely NOT a deal breaker!
Click to expand...
Click to collapse
It's definitely a deal breaker for me, I never had this kind of problem with my past phones that I used, including Iphone 4, iphone 5, GS2, GS3 and Galaxy note 1. They all have beautiful perfect screen, no smudge like brownish or grayish line and never have any problem on hardware side whatsoever.
Only with HTC One that I exchanged 3 time and still have the same problem and come with an addition of stuck pixel. Don't get me wrong, I truly love this phone, but this is too much for me, I feel like going backward if I were to use this phone daily and pretend that it's normal. they need to do something with their QA until then I'm done with HTC.
For those who are seeing these grey lines, how are they oriented on your screens? Mine has diagonal lines across the entire screen, which seems really odd to me. They're especially visible on white and light backgrounds. They almost look like fingerprints, excpet that they're under the screen surface...
The thing is, this is my second One (returned the first due to stuck pixels) and I never noticed lines like these on the first one, even though I scoured the screen very closely looking for dead/stuck pixels.
Orcastar said:
For those who are seeing these grey lines, how are they oriented on your screens? Mine has diagonal lines across the entire screen, which seems really odd to me. They're especially visible on white and light backgrounds. They almost look like fingerprints, excpet that they're under the screen surface...
The thing is, this is my second One (returned the first due to stuck pixels) and I never noticed lines like these on the first one, even though I scoured the screen very closely looking for dead/stuck pixels.
Click to expand...
Click to collapse
The are horizontal lines. The thing is when you are looking for a dead pixel you will not notice the lines. Look under a bright light you will see the touch sensor under the glass .
I can't see any lines on a white background. Digitiser lines are visible, barely, in bright sunlight at really harsh angles. I'd take this over the burn in and ghosting present on all AMOLED screens including the GS4 , any day of the week.
---------- Post added at 11:13 AM ---------- Previous post was at 11:11 AM ----------
ebrn01 said:
It's definitely a deal breaker for me, I never had this kind of problem with my past phones that I used, including Iphone 4, iphone 5, GS2, GS3 and Galaxy note 1. They all have beautiful perfect screen, no smudge like brownish or grayish line and never have any problem on hardware side whatsoever.
Only with HTC One that I exchanged 3 time and still have the same problem and come with an addition of stuck pixel. Don't get me wrong, I truly love this phone, but this is too much for me, I feel like going backward if I were to use this phone daily and pretend that it's normal. they need to do something with their QA until then I'm done with HTC.
Click to expand...
Click to collapse
If you never had screen issues on SGS2 and SGS3, as well as galaxy note 1, then you are extremely lucky, and now you are extremely unlucky to have issues with the ONE. Burn in and ghosting is present on all samsung amoled displays.
Amrut223 said:
The are horizontal lines. The thing is when you are looking for a dead pixel you will not notice the lines. Look under a bright light you will see the touch sensor under the glass .
Click to expand...
Click to collapse
Yeah, that's different from the issue I'm having then. The lines I'm seeing on my screen are visible on bright backgrounds and like I said, they're diagonal.
Related
Hi Guys,
Not sure if i will be getting love letters or flames on this (maybe the later) but i can see a vertical green pixel line on my Galsexy S (my friend coined it, , yup, gurl-sexy a*s if you will).
Sorta like showthread.php?t=541945
but that is definitely a faulty screen. But on Galsexy it is more subtle than that, and it is the farthest left pixel (vertical orientation with Samsung logo at the top).
You can see this clearly on bright, preferably white, background.
Initially, i thought it was just my phone, but my buddy's phone has it too; exactly the same situation. In case you are wondering, nope, we bought it separately.
Could be production fault, could be just a batch, but how's your Galsexy?
Hello Bachok
I've had a look at mine and i had to put screen brightness up to maximum and like you said, it shows on a white background (i used google homepage)
There is a very very faint green line(running down the left) that i had to really look for just to find, so yes it does exist but i wouldn't say its a fault. It looks to me like its just the very edge of the screen. The line on mine is around 1/4 of a mm (about the width of a hair, maybe less) is yours worse? or are you just picking faults
btw Galsexy - I like it!
It's the built in LightSaber app!
same as this thread: http://forum.xda-developers.com/showthread.php?p=8304185
Like I said in that thread, ask for a REPLACEMENT!
stickfinger said:
Hello Bachok
I've had a look at mine and i had to put screen brightness up to maximum and like you said, it shows on a white background (i used google homepage)
There is a very very faint green line(running down the left) that i had to really look for just to find, so yes it does exist but i wouldn't say its a fault. It looks to me like its just the very edge of the screen. The line on mine is around 1/4 of a mm (about the width of a hair, maybe less) is yours worse? or are you just picking faults
btw Galsexy - I like it!
Click to expand...
Click to collapse
Believe me, i couldnt care less; not picking fault at all, just for the fun of it. Yes, you have to really-really-really scrutinize to notice it. I think the pixel may have been mis-cut from the production line, maybe red and blue element is missing? who knows...
Does this put me off? HELL NO
DaRkMyk said:
It's the built in LightSaber app!
same as this thread: http://forum.xda-developers.com/showthread.php?p=8304185
Like I said in that thread, ask for a REPLACEMENT!
Click to expand...
Click to collapse
Nope; i dont think it is that severe and since there are at least three separate cases of this green thingy, i think it may have been by design
I would have been devastated if i got the same problem. This vague green "lightsaber" may have been there from the beginning, but you cant see it on dark (especially black) background.
Hi Guys,
After hearing so much problems with the Note screen, I had another good look of mine tonight and found these weird looking white lines/dots at the bottom left of my screen.
Are these dead pixels or stuff underneath the screen?
HELP Please.....might have to get an exchange with handtec...so much hassles....
Those look like stuck pixels to me.
Sent from my ADR6425LVW using xda premium
You have taken a pic with the default scratch guard on just remove and slightly clean the screen and see if it goes away, but most probably its 2 dead pixels, mine 1st one had 1. Quality issues with samsung !
eallan said:
Those look like stuck pixels to me.
Sent from my ADR6425LVW using xda premium
Click to expand...
Click to collapse
What are Stuck Pixels?
ankydu said:
You have taken a pic with the default scratch guard on just remove and slightly clean the screen and see if it goes away, but most probably its 2 dead pixels, mine 1st one had 1. Quality issues with samsung !
Click to expand...
Click to collapse
I'm pretty sure it's not between the screen and the default protector....where did you buy yours from?
Seriously...I'm very disappointed with Samsung now....I mean, I have heard many people having problems with their screens, but never thought I would get one of them defected ones....
Looks like dead/stuck pixels I'm afraid.
Can you get a macro shot? It's kind of hard to tell without a closer view. When I've had stuck/dead pixels in the past, they've always been very discrete, tiny dots without any haze or blur, which it looks like yours has. I also wonder if it's something to do with the screen protection film. When you do a macro shot will you lift it and clean the screen?
Here....I have lifted up the screen protector....I didn't take off the screen protector was because maybe if I didn't handtec might exchange me the phone quicker....but what the heck...I need to be sure anyways...so here are the pictures.
Man.....so much trouble for this phone....very disappointed with the build quality of the screen now....
Now I will have to wait for a while to get my exchanged new phone ....
Any ideas how long it might take? I read on handtec that if the item is returned after 10 days...it will go under warranty and so does that mean they won't exchange my phone straight away??? Anyone got any experience with them??
maxh said:
Can you get a macro shot? It's kind of hard to tell without a closer view. When I've had stuck/dead pixels in the past, they've always been very discrete, tiny dots without any haze or blur, which it looks like yours has. I also wonder if it's something to do with the screen protection film. When you do a macro shot will you lift it and clean the screen?
Click to expand...
Click to collapse
nuh...I have tried to count them...there are a least 4 dots plus a line....very strange....they are also bright green instead of being white.....can't see them with the black background....
Shows you how bad of quality the phone I got....
I am very surprised I have not noticed them before.
Just found out online...there is a difference between stuck and dead pixels, and apparently stuck pixels can possibly be fixed yourself...might give it a try....
nuh...none of the apps seem to work
Been using JScreenFix for the phone for about half a day....just flashing the screen.....
I think the pixels have gotten a bit darker......don't know if it's my eyes playing tricks on me or not....but will continue to flash the screen for the rest of the day and then check it again tonight....hopefully then will be gone
The thing I don't really get is why the green dots (more than 3 of them) would only appear on Green, White and Grey backgrounds, and not appear on the Red, Blue and Black Backgrounds.....Anyone got any ideas?
because every colour of the spectrum uses green except for red, blue and some combination of red blue
black is when the screen is off
DMax99 said:
Been using JScreenFix for the phone for about half a day....just flashing the screen.....
The thing I don't really get is why the green dots (more than 3 of them) would only appear on Green, White and Grey backgrounds, and not appear on the Red, Blue and Black Backgrounds.....Anyone got any ideas?
Click to expand...
Click to collapse
Hi there. I just bought the Note few days ago and I can confirm that I have the EXACT problem as yours. Except mine is just a dot. It's like a pixel that seems to be the only brighter pixel when the screen displays full green, white or grey background (specifically used the LCD test *#0*# & Burn-In Tester Pro app).
I assume that it is a stuck or a hot pixel simply because.. it lights up. Unlike dead pixel is like.. a dead bulb/pixel (Assumptions. HEHE.)
Actually on the day that I bought the Galaxy Note, I was really careful. I even dialed the *#0*# LCD TEST at the shop to look out for screen defects. It was FLAWLESS. So I bought it. And I have this habit to look out for defects even after purchase, so I always go to the LCD Test and Burn-In Tester Pro app to check, and is still perfect.
Not until, last night, I dialed *#0*# and hit "Black (Vibrate)" with the intention to check for the "blemishes/blobs" in a totally dark room. It was only apparent after my eyes had adjusted to the darkness and I do see the not so obvious blobs. So after noticing that, it didn't bother me so I happily watched an Blu-Ray quality video (Despicable Me) and that's when I noticed the BRIGHT pixel which I assume it to be a STUCK/HOT pixel. I hope it is just a stuck pixel which hopefully can be fixed over time. Don't know about hot pixels..
Right now I'm playing a Full HD video of a downloaded YouTube video called Pixel Fix, on loop, with Video Brightness set to full. My instinct says to try it out but i do know that after awhile, since it's an AMOLED technology, colors could be darker over time as the pixels slowly 'burn-out'.
AND if it doesn't work, I might try to turn off the phone and leave it somewhere really cool/chilled. And switch it on after awhile when it reaches room temperature. I read it somewhere that it works to remove stuck pixels. They put their phones in a fridge in a wrapping and they said it worked. I forgot though where I read it from.
Oh, it's this one --> http://forum.xda-developers.com/showthread.php?p=21025093
Someone managed to fix a dead pixel. Hmm, but it's a phone with an LCD screen. Nyeh.
Good luck to us. Man, it was only few days ago when I bought the Note. *sniffs*
Seems quiet here. Seems like not many people have or aware of this bright spot defect.
But I found this which seems to concern about the matter. http://www.patentgenius.com/patent/7955151.html
I guess it gives some idea of what it really is. Cheers.
And I am gonna let this 'problem' go this time cos it's so small but I do hope that it won't get any worse. Or if it fixes itself that would be a miracle
Sent from my GT-N7000 using Tapatalk
Hi there,
The Galaxy Note is my first phone with a LED screen, I had a Desire HD before.
Since I got my Galaxy Note, the screen seems a bit yellowish to me.
When you tilt it a little bit to the side, you see the while colors becomes more white, but when you tilt it back, so the screen is right in front of you, then the white colors looks a bit yellowish again.
Is this normal for a LED screen?
I don't like the yellowish tint at all, but for the rest the screen looks amazing.
Thanks for your answers
Hmm I don't really notice any sort of yellow tint on my screen but then again I'm not the most color observant person . What you can try is go int settings==>display==>screen mode and change it from standard to dynamic or movie. I have it on dynamic and love it.
GallardosEggrollShop said:
Hmm I don't really notice any sort of yellow tint on my screen but then again I'm not the most color observant person . What you can try is go int settings==>display==>screen mode and change it from standard to dynamic or movie. I have it on dynamic and love it.
Click to expand...
Click to collapse
Thanks for your answer
Yea I already tried dynamic mode, it makes the yellowish tint a little less, but it's still there.
You can notice it by yourself by tilting the phone.
Just put something on your screen that has a white color, and watch the screen from the side, it looks much nicer then.
Ohyea, by the way.
You can also notice the yellowish very good if you put the screen mode on movie
Just got my Galaxy Note N7000 today and noticed the same issue on mine. Tilting the screen slightly makes the whites look pure white while in its normal position the screen looks kinda yellow. I am not being able to understand if this is a faulty set or not
SAMOLED screens are supposed to have superior viewing angles, it is believed that the Oleophobic coating is causing the green/blue/yellow tinting that you see when the phone is tilted ( well in your case its a direct view ) my first screen had absolutely no color shift even at the most extreme angles, the new one I have now has a blue tint unless directly viewed.
The norm is supposed to have great viewing angles and only shift in really extreme and non usable angles.
EarlZ said:
SAMOLED screens are supposed to have superior viewing angles, it is believed that the Oleophobic coating is causing the green/blue/yellow tinting that you see when the phone is tilted ( well in your case its a direct view ) my first screen had absolutely no color shift even at the most extreme angles, the new one I have now has a blue tint unless directly viewed.
The norm is supposed to have great viewing angles and only shift in really extreme and non usable angles.
Click to expand...
Click to collapse
So what you are saying here is that we should use our phone while we keep it tilted? LOL
joshoon said:
So what you are saying here is that we should use our phone while we keep it tilted? LOL
Click to expand...
Click to collapse
EarlZ said:
The norm is supposed to have great viewing angles and only shift in really extreme and non usable angles.
Click to expand...
Click to collapse
How hard is that to understand?
EarlZ said:
How hard is that to understand?
Click to expand...
Click to collapse
Well, you don't have to be upset like that.
What I'm trying to say is that if you tilt the phone, it has great colors.
But when you look straight onto the screen, you see a yellowish screen.
Your conclusion is that the viewing angle are very good, and only shift in really extreme and non usable angles.
Looking straight onto the screen should not be a non usable angle.
And Im not the only one who's saying it, but when you tilt the phone, the colors looks much nicer.
Im not upset, I just found it amusing why it was not understood right off the bat.
Have your screen/phone replaced, thats clearly a quality control issue.
EarlZ said:
Im not upset, I just found it amusing why it was not understood right off the bat.
Have your screen/phone replaced, thats clearly a quality control issue.
Click to expand...
Click to collapse
But I just got it new, and more people are complaining about it (also some outside xda).
So I am wondering if it worths it to replace it, because it can happen again.
joshoon said:
But I just got it new, and more people are complaining about it (also some outside xda).
So I am wondering if it worths it to replace it, because it can happen again.
Click to expand...
Click to collapse
Thats something only you can decide, IMHO thats a hardware defect.
Another person posted the same thing.
http://forum.xda-developers.com/showthread.php?t=1440582
If you google for Galaxy Note + green tint you'ed get a few results including this:
http://forum.xda-developers.com/showthread.php?t=1335161
Some users report is as normal and accept it as normal, If its normal Im wondering why theres a green and blue tint difference and a few screens dont even have any tinting even at extreme angles. Like the first one I got (but had very visible horizontal lines )
EarlZ said:
Thats something only you can decide, IMHO thats a hardware defect.
Another person posted the same thing.
http://forum.xda-developers.com/showthread.php?t=1440582
If you google for Galaxy Note + green tint you'ed get a few results including this:
http://forum.xda-developers.com/showthread.php?t=1335161
Some users report is as normal and accept it as normal, If its normal Im wondering why theres a green and blue tint difference and a few screens dont even have any tinting even at extreme angles. Like the first one I got (but had very visible horizontal lines )
Click to expand...
Click to collapse
Interesting.
Actually I'm not a whiner, so I can live with the tint for 2 years, but still...
If I will be in the center of my city, I will ask the phone store what they think, and what they will do to solve it.
joshoon said:
Interesting.
Actually I'm not a whiner, so I can live with the tint for 2 years, but still...
Click to expand...
Click to collapse
All upto you, I how ever prefer to enjoy my device as defect free as possible. Especially for this device that boasts a 'great screen' and the high price tag.
EarlZ said:
All upto you, I how ever prefer to enjoy my device as defect free as possible. Especially for this device that boasts a 'great screen' and the high price tag.
Click to expand...
Click to collapse
True.
But I don't expect a device to be defect when it is just new.
Still there are also some people that say it is normal.
I also got a friend, he's a designer, and works with photoshop etc, and colors are very important to him.
I also told him about this issue, he said it happens more with screen, and it is seen as normal for these screens where it appears with.
joshoon said:
True.
But I don't expect a device to be defect when it is just new.
Still there are also some people that say it is normal.
Click to expand...
Click to collapse
This is the reason why quality control is so random with samsung, people accepting defects as normal but dont let my expectations be yours as long as your happy with the device thats what is important.
joshoon said:
I also got a friend, he's a designer, and works with photoshop etc, and colors are very important to him.
I also told him about this issue, he said it happens more with screen, and it is seen as normal for these screens where it appears with.
Click to expand...
Click to collapse
He does have a point normally a screen comes in warm,cool and neutral depending on the factory calibration. These things can be normal as long as the user accepts them to be.
EarlZ said:
This is the reason why quality control is so random with samsung, people accepting defects as normal but dont let my expectations be yours as long as your happy with the device thats what is important.
He does have a point normally a screen comes in warm,cool and neutral depending on the factory calibration. These things can be normal as long as the user accepts them to be.
Click to expand...
Click to collapse
Clear enough
I'll see what I will do then
Thanks for your great answers!
No problem, Keep us posted on whatever you decide.
I've had four blue Galaxy Notes and one white and they all exhibit varying degrees of tint with some less noticeable than others. Some have a more warmish yellow tint while others are cooler with more of a blue tint. It was the same way on the Galaxy S2. The best you can hope for in getting a replacement is one that has a tint that's less noticeable or if you prefer a cooler tint to the warmer tint.
Twohothardware said:
I've had four blue Galaxy Notes and one white and they all exhibit varying degrees of tint with some less noticeable than others. Some have a more warmish yellow tint while others are cooler with more of a blue tint. It was the same way on the Galaxy S2. The best you can hope for in getting a replacement is one that has a tint that's less noticeable or if you prefer a cooler tint to the warmer tint.
Click to expand...
Click to collapse
Yea well, I will live with it for now, because I love it too much to loose it, hehe.
Sent from my GT-N7000 using xda premium
My HTC One screen seems to have some kind of mesh of faint diagonal lines running across the entire screen. It's kinda hard to explain, but basically when I look at the screen up close, it looks like the background of the Steam Android icon (see attachment). The lines are especially noticeable against light, single-coloured backgrounds; for example if I go to phone settings, look at the screen up close and slowly slide up and down, the lines become apparent since they do not move along with the rest of the graphics. The lines appear to be above the actual screen but below the glass surface. It almost seems like there's some kind of crappy screen protector on the screen or that the screen was somewhat dirty with fingerprints. I should also mention that the lines do not rotate with the screen; in portrait mode, they run from the top right of the screen to the bottom left, and in landscape mode from the top left to the bottom right.
Anyone encounter something like this before? I would probably think this was normal, that I'm just seeing the pixel array when I look at the screen up close, except that I never noticed lines like these on my previous One (which I returned due to several stuck pixels) even though I scoured the screen very closely.
I want to return the phone and get a new one, but I'm worried that they won't believe or see the issue at the store...
Mr. Me Too
I am typing this on a day old HTC One with this very issue. I've been surprised not to see any other mention of it, evidently it's either a rare fault or simply inherent to this digitiser and somehow nobody is noticing or bothered by it.
I've been agonising over the choice between this phone and the S4, I eventually settled for this and haven't had such buyers remorse in memory.
The screen is not only washed, more than I was expecting upon my return to LCD, but as you say it looks as though it is wet, covered in condensation or fingerprints. The overall effect resembles almost exactly the distortion you get from condensation caused by breath or sweat on the glass.
When looking closely it reveals itself as the diagonal lines of the digitiser as you describe.
It seems to cause the 'wet' or noisy colour distortion by being half darker stripes, and half naked. Almost like a micro version of reinforced safety glass.
If this is the nature of the HTC One, I would find it both surprising and in fact laughable.
However it is too precise in nature to be a fault or defect.
At this stage I'm planning on a swap for an S4 (albeit not for this reason alone, but that's another thread).
I did have some difficulty explaining and demonstrating the effect to the salesperson, and felt silly even talking about something so minute.
However - fat ugly bezel, washed colours and grey blacks aside - this is a flaw that completely ruins the display and therefore the phone itself for me.
I imagine this thread is DOA, if not let me know how you got on. It's an incredible relief to at least find one person who also noticed this and found it to be a problem.
BigKush said:
I am typing this on a day old HTC One with this very issue. I'this een surprised not to see any other mention of it, evidently it's either a rare fault or simply inherent to this digitiser and somehow nobody is noticing or bothered by it.
I've been agonising over the choice between this phone and the S4, I eventually settled for this and haven't had such buyers remorse in memory.
The screen is not only washed, more than I was expecting upon my return to LCD, but as you say it looks as though it is wet, covered in condensation or fingerprints. The overall effect resembles almost exactly the distortion you get from condensation caused by breath or sweat on the glass.
When looking closely it reveals itself as the diagonal lines of the digitiser as you describe.
It seems to cause the 'wet' or noisy colour distortion by being half darker stripes, and half naked. Almost like a micro version of reinforced safety glass.
If this is the nature of the HTC One, I would find it both surprising and in fact laughable.
However it is too precise in nature to be a fault or defect.
At this stage I'm planning on a swap for an S4 (albeit not for this reason alone, but that's another thread).
I did have some difficulty explaining and demonstrating the effect to the salesperson, and felt silly even talking about something so minute.
However - fat ugly bezel, washed colours and grey blacks aside - this is a flaw that completely ruins the display and therefore the phone itself for me.
I imagine this thread is DOA, if not let me know how you got on. It's an incredible relief to at least find one person who also noticed this and found it to be a problem.
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Click to collapse
It happens. It's the digitizer and happens on phones where the LCD and Digitizer are one piece. It isn't as big of a deal as you're making it though.
Sent from my HTC One using Tapatalk 2
that steam icon photo in post one, the diagonal lines are part of the photo, they show on my notebook on the play store.
John.
joshnichols189 said:
It isn't as big of a deal as you're making it though.
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
Yes - it is.
These companies are charging iPhone prices for phones they claim compete with them. Only Samsung have so far proven themselves in this regard.
I'm not about to pay flagship prices for what feels like an 8 year old phone pasted onto the front of a slab of aluminum.
Almost every review has touted this display as gorgeous, 'the best they've ever seen on a smartphone!' - that's bull***t, it's trash.
Seemingly there's a reason HTC is on it's way out - putting a Nokia candy-bar phone on a piece of shiny metal isn't going to change that.
Orcastar said:
My HTC One screen seems to have some kind of mesh of faint diagonal lines running across the entire screen. It's kinda hard to explain, but basically when I look at the screen up close, it looks like the background of the Steam Android icon (see attachment). The lines are especially noticeable against light, single-coloured backgrounds; for example if I go to phone settings, look at the screen up close and slowly slide up and down, the lines become apparent since they do not move along with the rest of the graphics. The lines appear to be above the actual screen but below the glass surface. It almost seems like there's some kind of crappy screen protector on the screen or that the screen was somewhat dirty with fingerprints. I should also mention that the lines do not rotate with the screen; in portrait mode, they run from the top right of the screen to the bottom left, and in landscape mode from the top left to the bottom right.
Anyone encounter something like this before? I would probably think this was normal, that I'm just seeing the pixel array when I look at the screen up close, except that I never noticed lines like these on my previous One (which I returned due to several stuck pixels) even though I scoured the screen very closely.
I want to return the phone and get a new one, but I'm worried that they won't believe or see the issue at the store...
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Click to collapse
If you ever want to return a phone to tmobile, just tell them it's stuck in a reboot cycle and sometimes it's not. If you have an issue like the screen and they might not see the problem you see and therefore not take it back. It's better to tell them you have an issue that can't always be displayed. Like your phone just keeps rebooting, keeps turning off. I have done this many times just to return my phone.
Sent from my SGH-T999 using xda app-developers app
BigKush said:
Almost every review has touted this display as gorgeous, 'the best they've ever seen on a smartphone!'
Click to expand...
Click to collapse
It really is. Why else would most people, whose job it is to review phones, say this if it weren't true?
Maybe HTC paid off all the reviewers. Or maybe you've convinced yourself there is a problem when there isn't.
Sent from my HTC One using xda app-developers app
If it look like a troll and smells like a troll, then it`s a troll, poster 1 and 2 have a virtually no-existent post count, and seem just to want to bash the HTC One.
Yeah I have the time and inclination to bash a phone I just bought for myself.
XDA is almost entirely made up of boards segmented into fanboy groups who serve as nothing but a broom to sweep any perceived criticisms of their devices under the proverbial rug.
I have a low post count because I've just bought the phone and am disappointed enough to discuss it.
HOLD UP GUIS LET ME SIGN TWO-YEAR SO THAT I CAN GO STRAIGHT HOME TO XDA AND BASH IT UNNECESSARILY!
F***ing lol.
The screen is awful by 2013 flagship standards.
No I don't think reviewers are paid off directly because I'm clearly not as simple minded as the pubescent pizza faces on this board.
Reviewers are wined and dined one way or another by the industry as a whole and wouldn't dare be overall negative about a brand or phone lest they stop receiving review units or invitations to press events.
The way genuine concern and criticism is shouted down and borderline stigmatised on this board is juvenile and pathetic. The irony of you considering us trolls when seemingly you're the ones with far too much free time, imagination, and lack of time spent outside of the womb.
The lines on the screen are normal. It's on mines and a friend's.
I only see it when holding the screen at an angle after turning the display off. It's just a funny little thing that's there. When the screen is being used it looks amazing!
I woukdnt take it back over a little thing like that. It's not broken...
Sent from my HTC One using xda app-developers app
You're all thinking of the horizontal bars visible behind the glass when the screen is off etc.
This is different. It's fine diagonal lines at a 45 degree angle that are constantly visible and affect the look of the screen at all times.
BigKush said:
You're all thinking of the horizontal bars visible behind the glass when the screen is off etc.
This is different. It's fine diagonal lines at a 45 degree angle that are constantly visible and affect the look of the screen at all times.
Click to expand...
Click to collapse
So you knew we were thinking of something else then still decided to bash everyone here as a fanboy and proclaim your internet superiority? Pathetic. If it's not the digitizer then get an RMA. Is it that hard?
lol XDA basement dwellers
It was the digitiser. Yawn at all of you, please go outside or at least bathe.
Too bad this happened:
Sent from my Samsung Galaxy S4
BigKush said:
I am typing this on a day old HTC One with this very issue. I've been surprised not to see any other mention of it, evidently it's either a rare fault or simply inherent to this digitiser and somehow nobody is noticing or bothered by it.
I've been agonising over the choice between this phone and the S4, I eventually settled for this and haven't had such buyers remorse in memory.
The screen is not only washed, more than I was expecting upon my return to LCD, but as you say it looks as though it is wet, covered in condensation or fingerprints. The overall effect resembles almost exactly the distortion you get from condensation caused by breath or sweat on the glass.
When looking closely it reveals itself as the diagonal lines of the digitiser as you describe.
It seems to cause the 'wet' or noisy colour distortion by being half darker stripes, and half naked. Almost like a micro version of reinforced safety glass.
Click to expand...
Click to collapse
Yes, this sounds exactly like the ones on my screen! Glad to hear I'm not the only one experiencing this.
joshnichols189 said:
It happens. It's the digitizer and happens on phones where the LCD and Digitizer are one piece. It isn't as big of a deal as you're making it though.
Click to expand...
Click to collapse
Like I mentioned in the OP, this was my second HTC One since I returned my first One due to several stuck pixels on the screen. The first one did not have these diagonal lines, as a result of which the screen looked much better than on the second One. Before returning my second One, I also went to the store and compared my One to a demo unit side by side, and the demo unit did not have this issue.
Tinderbox (UK) said:
that steam icon photo in post one, the diagonal lines are part of the photo, they show on my notebook on the play store.
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Click to collapse
I know that. I only posted the icon to give some idea of the issue since I wasn't sure I was explaining it adequately. I never meant that there was something wrong with the Steam icon,
Tinderbox (UK) said:
If it look like a troll and smells like a troll, then it`s a troll, poster 1 and 2 have a virtually no-existent post count, and seem just to want to bash the HTC One.
Click to expand...
Click to collapse
I apologise for my looks and smell, but I am no troll. I loved the HTC One for the brief period I was able to use before returning it.
RedAlertUK said:
The lines on the screen are normal. It's on mines and a friend's.
I only see it when holding the screen at an angle after turning the display off. It's just a funny little thing that's there. When the screen is being used it looks amazing!
I woukdnt take it back over a little thing like that. It's not broken...
Click to expand...
Click to collapse
This is a different issue. The lines I'm describing are only visible when the screen is on.
Shortly after creating this thread, I returned my second HTC One to the store I bought it from and they sent it to HTC for servicing. It came back two weeks later with a service report saying that they had replaced one of the speakers and the SIM tray, despite the fact that I never experienced nor reported any issues with either. When I turned the phone on, I immediately noticed that the screen was exactly the same, the diagonal lines were still present. I commented about this to the salesperson and he also noticed the lines right away. He then suggested that the phone be sent back to HTC again with a more detailed explanation of the issue and apologised that the issue had not been resolved. That was a week ago, and I'm still waiting to hear back.
I'm not mad at HTC, phones can be defective and it seems that this is a rare issue. I am, however, somewhat annoyed by the fact that they replaced a speaker and the sim tray but did nothing to the screen, but hopefully they'll have a closer look at the screen this time around.
OK, now I am getting a bit mad. My phone just got back from its second two-week trip to HTC's service centre in Poland and the screen issue still hasn't been fixed. Instead, the service report says that two speaker components were swapped. This is the second time I sent my phone to them for servicing because the SCREEN is defective and the second time they mess around with SPEAKERS even though I have at no point indicated that there are any problems with the speakers. The guy at the store proved useless, his only suggestion being that they send the phone back to HTC a third time. He did, however, see the problem with the screen after I explained it to him. So I guess I have no choice but to send the phone back again and wait another two weeks for HTC to mess around with the speakers instead of actually fixing the damn screen.
So yeah, the HTC One is a great phone if you happen to get your hands on a unit that works as intended. So far I've been unable to do that.
BigKush said:
It was the digitiser. Yawn at all of you, please go outside or at least bathe.
Too bad this happened:
Sent from my Samsung Galaxy S4
Click to expand...
Click to collapse
BigKush said:
You're all thinking of the horizontal bars visible behind the glass when the screen is off etc.
This is different. It's fine diagonal lines at a 45 degree angle that are constantly visible and affect the look of the screen at all times.
Click to expand...
Click to collapse
First you agree and then you come back, contradicting yourself and resort to insults? Gee.
Tinderbox (UK) said:
If it look like a troll and smells like a troll, then it`s a troll, poster 1 and 2 have a virtually no-existent post count, and seem just to want to bash the HTC One.
Click to expand...
Click to collapse
Tinderbox (UK) said:
that steam icon photo in post one, the diagonal lines are part of the photo, they show on my notebook on the play store.
John.
Click to expand...
Click to collapse
Calm down, Tinderbox.
I'd like to know if anyone else is having this issue as well.
Anyone else's display seem to have a yellowish tint? Mine seems very yellow looking at it straight on. But when I look at it angled either from the bottom or top it looks perfectly white with just a slight bluish tint. Either way it looks much better than yellow.
So what I'm trying to figure out is of I got a bad unit and if I should go get a new one. Only reason I am even considering not exchanging is the whole "scratchgate" bs.
Anyone care to weigh in?
BTW I have the 64gb black.
Sent from my SAMSUNG-SM-G925A using Tapatalk
Comparing mine next to my LG g3 I noticed a yellow tint as well. Not a deal breaker for me as I rarely compare screen to screen but I've owned a gs2,gs3, and gs4 and there is always some yellowish tint discussion that pops up. You can keep exchanging until you get a more bluish tone but I don't have the energy any more lol. Screen still looks great to me!!
Blame AMOLED tech. Your options right now are a slightly yellow screen with generally more accurate color reproduction or a slightly blue screen with less accurate overall color reproduction but mildly more pleasant whites (to most people).
It wouldn't be a big deal but its really bad because its centered. By that I mean when I look at all the different sides from straight on I can tell they are more blueish and it makes the center look even more yellowed. I realize the amoleds generally run warmer in tone but it seems to me that the whole screen should at least carry the same tone from the same angle. Obviously because of the curved nature the color will shift on the actual edges of the screen but everything else ought to be the same color/tone.
Or am I totally off base here?
Sent from my SAMSUNG-SM-G925A using Tapatalk
Pure+ said:
It wouldn't be a big deal but its really bad because its centered. By that I mean when I look at all the different sides from straight on I can tell they are more blueish and it makes the center look even more yellowed. I realize the amoleds generally run warmer in tone but it seems to me that the whole screen should at least carry the same tone from the same angle. Obviously because of the curved nature the color will shift on the actual edges of the screen but everything else ought to be the same color/tone.
Or am I totally off base here?
Sent from my SAMSUNG-SM-G925A using Tapatalk
Click to expand...
Click to collapse
Return your phone and get a different brand?
amsguitarist said:
Return your phone and get a different brand?
Click to expand...
Click to collapse
Doesn't really answer the question which is...
A: is it possible that my display is defective since it really only shows a warm yellow tone in the center most portion of the screen?
B: is this going to be true for all sgs6e's or is there a chance of having one where the tone is the same throughout the entire display face.
I understand color shifting and how is inevitable, but I would at least like my screen to have the same tone from top to bottom (obviously the edges will have a different tone done they are being seen at an angle when viewing the phone head on) rather than Top:Cold Middle:Warm Bottom:Cold
Sent from my Samsung GS6edge
Just turned on Adaptive Display which seems to make the whole screen more uniform in tone temperature however angles are still a bit of a..... well..... bi*** because they remind me of the pure white coloring I've grown to know so well. But I suppose this is far more livable than before which was almost unbearable (thanks OCD).
May still try to swap for a new unit in a week or so just to see if anything has changed.
Sent from my Samsung GS6edge
Pure+ said:
Anyone else's display seem to have a yellowish tint? Mine seems very yellow looking at it straight on. But when I look at it angled either from the bottom or top it looks perfectly white with just a slight bluish tint. Either way it looks much better than yellow.
So what I'm trying to figure out is of I got a bad unit and if I should go get a new one. Only reason I am even considering not exchanging is the whole "scratchgate" bs.
Anyone care to weigh in?
BTW I have the 64gb black.
Sent from my SAMSUNG-SM-G925A using Tapatalk
Click to expand...
Click to collapse
I have s6 edge too (32gigs black) (Indian Variant) and I also have the same problem. Coming from note 4 so this yellowish tint really is deal breaker for me!
you sure it isnt the adaptive screen setting?
what I found is if you are using the adaptive screen mode and reading a webpage w/ lots of text, it sometimes will change the tint to warmer which ends up with a yellowish screen instead of white, which may cause you to think that the screen is yellow (thats what I thought the first time I saw it)
try to change the screen type to some other settings and see if that get you the white color?
I am having the same problem. I know it's a defective screen because I have two S6 Edges here.
My black sapphire 32 gb has a white screen
My new gold platinum 64 gb has a yellow screen and its very annoying. I'm probably gonna exchange it
Pure+ said:
Anyone else's display seem to have a yellowish tint? Mine seems very yellow looking at it straight on. But when I look at it angled either from the bottom or top it looks perfectly white with just a slight bluish tint. Either way it looks much better than yellow.
So what I'm trying to figure out is of I got a bad unit and if I should go get a new one. Only reason I am even considering not exchanging is the whole "scratchgate" bs.
Anyone care to weigh in?
BTW I have the 64gb black.
Sent from my SAMSUNG-SM-G925A using Tapatalk
Click to expand...
Click to collapse
my second one has exactly the same poblem. I got a new one because the first one had exactly the same issue.
Black/32GB/Vietnam/20150412
Pure+ said:
Anyone else's display seem to have a yellowish tint? Mine seems very yellow looking at it straight on. But when I look at it angled either from the bottom or top it looks perfectly white with just a slight bluish tint. Either way it looks much better than yellow.
So what I'm trying to figure out is of I got a bad unit and if I should go get a new one. Only reason I am even considering not exchanging is the whole "scratchgate" bs.
Anyone care to weigh in?
BTW I have the 64gb black.
Sent from my SAMSUNG-SM-G925A using Tapatalk
Click to expand...
Click to collapse
Hello . Please do tell if you use a screen protector film or glass . Cause i have the exact same problem and everybody saye it's the protector but i dont think so . It happend after a bootloop and because the phone turned too hot before i download the stock rom i decided to put it in refrigerator. Battey ran out and when It realized it the phone was too cold maybe next to 0 degree . After the flash was done I noticed the color has changed . So I'm kinda unsure