Database Develop

[Q] Problems with htc one order maybe someone could help

Ok so I placed an order with htc online for the dev edition one well when I placed the order it gave me an error saying that can't authorize my card so I call htc and tell them about the error they help me out over the phone and get everything fixed and they say my order is fine now and give me an order number well I get an email from htc telling me my order details and a link to track the progress of my order when I check it it tells me order canceled but on my back account it says that letstalk took the money out so idk what the hell is going on should I wait and see if my order status changes or should I call back and try to deal with them? Anyone else have these problems?

Nevermind I called htc and they sorted it out

bradr00lzd00d1 said:
Nevermind I called htc and they sorted it out
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Glad it worked out because I am exhausted after reading your original problem

[Q] EE/Google Play Mobile Carrier Billing inop

Hi All,
I have a bit of a problem in that Mobile Carrier Billing - i.e. buying an app on the Play Store and charging it on my phone bill - is no longer working. If you will indulge me I will try and provide as much background and information as I can.
I am running ARHD - currently on a 31.x build but have been on KitKat as well and only downgraded again to see if it made a difference.
This feature used to work, last used in February 2014 to purchase an app.
Since then, EE have upped my data allowance after I called in to complain it was too low compared to new customers. I was told this would not affect my contract length etc, but clearly they had to do something to my tarrif/account on the system to up the allowance.
I have also had my mobile telephone number changed due to harrasing calls. Again this hasn't actually changed my account - just my number. Both of these changes took place in March 2014.
Earlier today, I tried to purchase an app. The payment option for "Bill to my EE account" was disabled.
I logged into the Google Wallet website and checked payment options - my OLD mobile number was shown there (twice actually - once at EE and once as T-Mobile). I removed both instances of my old number, and I removed an old debit card too. No luck, tried to pay for an app again and the option to pay by carrier is no longer even there in the app!
After checking some FAQs, I called EE for advice and to check if my account is in good standing (I know it is - but just in case they had a block on). EE confirmed they have no reason on the account to block this feature. They suggested I contact Google.
OK, nearly there! Contacted Google Wallet Customer Services - they checked the account, and again confirmed that there was no problem with it. They said to call EE as it was a problem with them!! Aghhhhhhh!
Finally, I called EE again. They have passed the case to a Technical Product Manager for him to call me back on Wednesday. But in the meantime I wondered if anyone on here has had a similar issue?
Is there anything I can try? I have root and S-Off on the phone.
Thanks for reading
Mark

I guess you either have to contact your provider or google.

Zandoz said:
I guess you either have to contact your provider or google.
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Thanks Zandoz - but if you read through my message you will see I have contact both EE and Google who have blamed each other.
Mark

Possible modem failure.T-mobile was not immediately helpful

Much to my dismay, I think device is dead, bit I was more wondering if anybody else has run into this at all. To preface I'm currently traveling in Europe, phone worked fine from the 17th of October. I have the International Data and every thing was peachy till last night when it stopped associating to the cellular network. I had been using wifi calling to home till I started getting the red wifi calling icon saying invalid sim. I started looking at settings and noticed APN settings we gone and it couldn't search for networks.
I tried restarting, puling sim, then I tried a factory wipe, ultimately culminating in the pictures attached below. I also attached a picture of the bootloader for added info.
I called into T-mobile, 5 representatives and an hour and a half later was told that the only way that I was going to get a replacement is to go return it to the store where I processed my pre-order, and that needs to be done within 14 days. I'm going to try today to see if Samsung can do anything for me, but this seems more of a hardware failure that should be covered by the manufactured warranty.
I do have JUMP but I don't feel I should have to pay the deductible for this.
:TLDR:
I've not rooted, flashed or other wise modded my phone, anybody else run into this?

numbawon said:
Much to my dismay, I think device is dead, bit I was more wondering if anybody else has run into this at all. To preface I'm currently traveling in Europe, phone worked fine from the 17th of October. I have the International Data and every thing was peachy till last night when it stopped associating to the cellular network. I had been using wifi calling to home till I started getting the red wifi calling icon saying invalid sim. I started looking at settings and noticed APN settings we gone and it couldn't search for networks.
I tried restarting, puling sim, then I tried a factory wipe, ultimately culminating in the pictures attached below. I also attached a picture of the bootloader for added info.
I called into T-mobile, 5 representatives and an hour and a half later was told that the only way that I was going to get a replacement is to go return it to the store where I processed my pre-order, and that needs to be done within 14 days. I'm going to try today to see if Samsung can do anything for me, but this seems more of a hardware failure that should be covered by the manufactured warranty.
I do have JUMP but I don't feel I should have to pay the deductible for this.
:TLDR:
I've not rooted, flashed or other wise modded my phone, anybody else run into this?
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If you traveling I think phone needs an unlock code and a different Sim card. WiFi calling probably just updated it self and kicked you off.
NOTE 4

BACARDILIMON said:
If you traveling I think phone needs an unlock code and a different Sim card. WiFi calling probably just updated it self and kicked you off.
NOTE 4
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You don't need a new sim to travel with. I've used my sim and carrier many times in UK and Germany with out issue, you just get to pay a premium for roaming.
If I wanted to use a local carrier and then the local rates, then I need to be unlocked and then a local carriers sim.

Problems with Motorola's website and purchasing Motocare

I have a unique issue with my Nexus 6 purchase on Motorola.com. I purchased my Nexus 6 and received it in the mail. After receiving the device, I was able to insert my Verizon sim and use the device. A day after receiving the device, I decided to purchase moto care on the device. I followed the steps from their website, signed into my profile and never get an option to purchase the moto care package for the phone. I have called motorola at least 5 times now to remedy the issue and they can't figure out the problem.
In addition to their website issues with purchasing the moto care package, I noticed that on my debit card statement the phone purchase was taken off of my statements and the amount I purchased the phone was not debited. While I was waiting for my phone, I saw the amount get debited off my account and now it's gone. All kinds of weird is happening with these purchases.

rester555 said:
I have a unique issue with my Nexus 6 purchase on Motorola.com. I purchased my Nexus 6 and received it in the mail. After receiving the device, I was able to insert my Verizon sim and use the device. A day after receiving the device, I decided to purchase moto care on the device. I followed the steps from their website, signed into my profile and never get an option to purchase the moto care package for the phone. I have called motorola at least 5 times now to remedy the issue and they can't figure out the problem.
In addition to their website issues with purchasing the moto care package, I noticed that on my debit card statement the phone purchase was taken off of my statements and the amount I purchased the phone was not debited. While I was waiting for my phone, I saw the amount get debited off my account and now it's gone. All kinds of weird is happening with these purchases.
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Option 1: You could try revoking the Motorola website login connect on you Google account page and re sign up.
Option 2: Sign up with a different gmail or email account on Motorola support then register the IMEI # of the Nexus 6 on that account.
I was on call support for 30 mins trying different things and the last option was the only one that worked. The first option was said to work for some people.

I tried option 2 and I still can't get to that page.
Sent from my Nexus 6 using XDA Free mobile app

Same for me
I have tried signing up for moto care about five time since receiving their offer email on Dec 5. Absolutely no luck. Once I got as far as registering the device, but it didn't like my IMEI (keep in mind that I purchased it from motorola.com). Can't even add the device My Stuff, because Verizon isn't a value in the drop down box.
Was in a chat with CR yesterday and he was unable to resolve the issue. He told me that someone from insurance would call within an hour and, guess what, nobody called.
My frustration grows, as I'm sure that the process will exceed the 30 day purchase window and for me will no longer be a valid option.

That is unacceptable and I would raise hell if this happens.
Sent from my Nexus 6 using XDA Free mobile app

Same exact thing happened to me. I've used the chat with them 3 times and called once. Still having the issue. They said i should still be able to add it on. They also said i should be able to call tomorrow and add it, but i doubt that'll be the case. This is all kinds of FUBAR and regardless, to make it good customer service, it should be added on regardless of time frame, since there is plenty of record of me trying to add it. Only makes sense.

I would hope you're right.
CS does seem receptive. However, I have been promised a call back from their higher tiered (forgot the name) CS twice now "within the hour" of my call and have gone unfulfilled. Hate to say it, but I'm having flashbacks to Comcast CS. Getting real tedious.

Same here, I get to the pop up that says "Still in Security, scroll down and select Device administrators and activate Motorola Device Policy" but that does not exist on my phone.
I have chatted and called them also, sent me through the same hoops, suppose to call me back ...

Just Got the Phone With Customer Support
Well, it seems Motorola does not have this issue figured out. I called. They promised to call me back every day that the issue is still unresolved. Hope for the best...
UPDATE
Motorola seems to be trying to address the problem. I can now type my IMEI number and get a successful response from the website. But it is a false positive because my N6 still is not showing up in MyStuff.

Here's the weird trick I used to purchase MotoCar for my N6.
I use both macs and PCs. After failure after failure on both platforms I tried one last thing. Using safari on my mac I went to the "my stuff" page. It failed to load after several attempts, like everyone else. Then I selected the entire page to be shown in the mac dashboard.
When I opened my dashboard, sure enough, there was the loaded Moto "my stuff" windowed page loaded and working. I then went to add devices and from there, within dashboard, I selected my N6 and added MotoCare.
Can anyone else try this and let me know if it works? I've been reading this thread for weeks and have been hesitant to tell others to try it because it doesn't make sense that it did work.

comprookie2000 said:
Same here, I get to the pop up that says "Still in Security, scroll down and select Device administrators and activate Motorola Device Policy" but that does not exist on my phone.
I have chatted and called them also, sent me through the same hoops, suppose to call me back ...
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I have the same issue. I can't add my phone to "My Stuff" because there is no option under Device Administrators on my device to activate Motorola Device Policy!!
I've had multiple conversations with Motorola and I've been getting the run around. Can't believe how big of a headache this has been.

I have tried everything and cant get my devices to show up under My devices. I have a ticket in and every time I call they just say that someone will call me back but no one does. Been working on this since the 14th of December.

I was able to get my device added (supposedly) just a few minutes ago. I selected "Don't Know" for my device and then entered my IMEI and on the next page rather than giving me directions to activate the "Motorola Device Policy" it simply had my IMEI in a text field with an "Add It" button. After clicking said button I was congratulated on adding my device to My Stuff...but
It still does not show up in the My Stuff page. Frankly, I'm getting pretty pissed about this....

I managed to get mine into my stuff after encountering the difficulties mentioned here. I think i added the device logged into in my motocare forums id and added the device through my profile. Make sure you are allowing popups from the moto site. Ibget the option to purchase moto care. Problem is i purchased it already when i got the device. I opened a ticket for that.
Ill try post the exact instructions i used if i can walk thru them later. I know I was on my laptop.

Well, after all the garbage I went through last night entering my IMEI multiple unsuccessful times, I logged in again this morning and had 5 duplicate devices in my stuff and was able to purchase the protection plan and remove the duplicates. It would seem the problem has been resolved... Hopefully
So it would seem the device was indeed added but there is a delay before it would show up. I don't know if it makes a difference but I could not see it in Chrome on my phone. I had to use boat browser set to desktop user agent.

Ok I was able buy moto care and got my nexus6 added to mystuff by getting my device registered @ Motorola Support Forums Device Registration.
I can't post the links

[Q] ok heres an odd one (Finally fixed!)

Recently, my phone has been acting strange. Last week it worked fine and its been ok for a year, until this past Saturday. I was sitting next the the g/f and I wanted to show her something, so I called her to test it. My number showed up as Unavailable. So I called a few other people, and same thing. After scouring thru my settings, and seeing everything enabled that should be, I went to a local ATT Authorized reseller. We swapped out sims, and I placed a test call to him. Instead of Unavailable, it showed up on his caller ID as +1. At a loss, I figured maybe a corporate store would have better knowledge then a reseller.
Today I went to the ATT store, and explained the issue, and they swapped out the sim again. Same issue, showed up as a +1 on his line. He checked my account, nothing out of the ordinary, and everything was how it was supposed to be.
Anyone else have this issue, and if so, how did you fix it? I am rooted but the only modification I have is a custom recovery.

Dialer --> Menu --> Settings --> Calls --> Additional Settings --> Caller ID. Change it to "show number".

doitright said:
Dialer --> Menu --> Settings --> Calls --> Additional Settings --> Caller ID. Change it to "show number".
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Thank you for the reply. I have tried both Network default and Show number..same results...maybe a hard reset will clear it up

Isn't this a cyanogenmod based rom issue?

majortaylor said:
Isn't this a cyanogenmod based rom issue?
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That I couldn't tell ya, I am running stock with systemless root. Its just annoying that when I call people, no one answers because it wont show my number lol

Did you try having them give you another sim card and activate that? Sounds like it could be somethign with your system and/or the sim and not your phone itself.

flaring afro said:
Did you try having them give you another sim card and activate that? Sounds like it could be somethign with your system and/or the sim and not your phone itself.
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OP said he has had his sim card swapped twice already. My suggestion, Google "Nexus 6 back to stock" and follow the guide. Then try again.

noidea24 said:
OP said he has had his sim card swapped twice already. My suggestion, Google "Nexus 6 back to stock" and follow the guide. Then try again.
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Read it too quickly at work and thought it did work with their sims. Whoops.

noidea24 said:
OP said he has had his sim card swapped twice already. My suggestion, Google "Nexus 6 back to stock" and follow the guide. Then try again.
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I am going to do the March update once I can get the dang MD5s to match and probably factory reset (oh how I dread that) lol. But thank you everyone for the replies!

Just to kick this back up incase anyone else ever runs into the same issue. After almost 2 months of having this issue, it finally started getting to me. I recently got a Ford Fusion, and one of the features of the car is the ability to upload remote diagnostics that I can view later. The issue with this is, I had to register my number with Ford, and when I tried to call out, I would always get a "please check the number and dial again" message.
Then it happened again with Sirius. I tried 5 different numbers their online chat provided me with, and same message was played. Now it was starting to frustrate me since it seems these companies will not accept calls from Unknown Callers, and the 3 visits I took to the corporate stores proved to be a waste of time.
I was on the phone with ATT support and the guy I spoke with for 2 hours about this issue escalated my ticket and the next day I got a call back. It appears I was right in my assumption
As many know AT&T hasnt enable the Nexus 6 for HD Voice, which is required for Numbersync. When I got the Urbane 2nd edition first run, I was under the impression I could use it when it was available (numbersync that is). So when I heard it was, I went to my account and tried to activate it. Even though a message popped up saying my device (The Nexus) was not HD voice compatible, it still made changes to my account on their end, which completely botched my outbound caller ID. After he switched a few things and corrected my account, all is well again..