I am coming from a Galaxy Note 2 and i received my One this week. I do have an issue with it. Too hang up a call i have to wake up the screen manually, it seems the proximity sensor is not working correct, i tried another One and same issue. Does anyone have a solution? Normally the screen should turn on when i take the phone from my ear. Thank you for feedback.
larsheat said:
I am coming from a Galaxy Note 2 and i received my One this week. I do have an issue with it. Too hang up a call i have to wake up the screen manually, it seems the proximity sensor is not working correct, i tried another One and same issue. Does anyone have a solution? Normally the screen should turn on when i take the phone from my ear. Thank you for feedback.
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is there anything blocking the sensor?
larsheat said:
I am coming from a Galaxy Note 2 and i received my One this week. I do have an issue with it. Too hang up a call i have to wake up the screen manually, it seems the proximity sensor is not working correct, i tried another One and same issue. Does anyone have a solution? Normally the screen should turn on when i take the phone from my ear. Thank you for feedback.
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Click to collapse
Go to your dialer and type *#*#3424#*#* find the sensor test and run it.. there are also proximity sensor calibration apps in market
In the past I've had HTC device (just one) with faulty sensor but it's the opposite to where the screen wouldn't respond to the sensor covering up.
Sent from my HTC One using xda premium
Thank you i did the test, everything works
Sent from my HTC One using xda premium
Related
Does anyone else have problems with the screen not turning off when on a phone call? Mine doesn't turn off unless I directly cover the proximity sensor with my fingertip. I believe it has been this way the whole time I've had the phone, but maybe it's been worse since I went to ICS. I'm on Dark Raider right now.
I have been turning off the screen when in a call, but it would be nice if the sensor just worked. Is there any calibration tool available for the vivid? Or is this probably a busted sensor? My fiance's vivid also does the same thing.
I get the opposite. The screen turns off when put on my ear but doesn't come back when taken away from ear. Very annoying when you're dealing with an automated teller. Anybody know know anything?
Sent from my NookColor using XDA
Did you find a solution for the proximity sensor? My screen stays one while calling.
ntothes said:
Does anyone else have problems with the screen not turning off when on a phone call? Mine doesn't turn off unless I directly cover the proximity sensor with my fingertip. I believe it has been this way the whole time I've had the phone, but maybe it's been worse since I went to ICS. I'm on Dark Raider right now.
I have been turning off the screen when in a call, but it would be nice if the sensor just worked. Is there any calibration tool available for the vivid? Or is this probably a busted sensor? My fiance's vivid also does the same thing.
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As question
I came from a note 2 which had proximity sensors when I was on a call the screen turned off but when I took my ear away the screen came back on
I have noticed with my one the screen remains on and will turn off as normal when it goes to sleep (have it set to one min) when I finish the call I have to press the on switch to end the call
This is my second handset from 3 which is going back as there is screen problems tbh I can't remember if the same happened on my first
Thanks
Sent from my HTC One using Tapatalk 2
Yes it does it's one of the sensors to the left of the top speaker grill works fine here. .....another replacement:banghead:
Sent from my HTC One using Tapatalk 2
Just checked with an app my proximity sensor isn't working grrrr
Sent from my HTC One using xda premium
Just cover the sensors up and see if you can get the back and home buttons to light up.
I also had the same issue on my One. Thought it was hardware related but then I was digging deeper into it (issues with other HTC devices etc.). Try the following: hold the phone near a bright light bulb or something and make a call. In my case, the phone worked as it should be: screen on during call and by covering the light/proximity sensor the screen turns off. Also check the sensor functions with an app from play store - remember, hold your phone in front of a bright light source. I determined the sensors are working fine but only above a certain light-sensor-threshold so it had to be a software issue. Technically, the proximity sensor is a part of the light sensor. If you are noticing the same behaviour, download the app Rezound Prox Sensor Calibrator with your rooted device and play with the threshold values. As far as i remember, my values were 16 and 28 or so. Can't look after it because my One was stolen last weekend
I've tried an app and the sensor is doing nothing ;( I'm not rooting as the are sending me a third handset
Looks like my sensor is not functioning tried your suggestion with the light also nowt ;(
Sent from my HTC One using xda premium
craftycarper1 said:
Just cover the sensors up and see if you can get the back and home buttons to light up.
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That's one thing I noticed my lights don't won't would say my sensor is caput
Sent from my HTC One using xda premium
My HTC One light sensor was working fine..But i noticed when talking on my phone in a very dark area the Proximity sensor was not working..Apps i tried showed a working light sensor but the proximity sensor would not work..Phone screen kept turning off with out even putting the phone near my face..
Found this app in the market and its revived my POS sensor in my phone..Settings that got my phone working properly was PS1_CANC(low threshold) set to 25 and the PS2_CANC(High Threshold) to 1
Figured this would be a worthy bump for anyone with Prox issues and don't have the option to return
https://play.google.com/store/apps/...yZWRpY29udHJvbC5Qcm94U2Vuc29yQ2FsaWJyYXRvciJd
mancuk29 said:
As question
I came from a note 2 which had proximity sensors when I was on a call the screen turned off but when I took my ear away the screen came back on
I have noticed with my one the screen remains on and will turn off as normal when it goes to sleep (have it set to one min) when I finish the call I have to press the on switch to end the call
This is my second handset from 3 which is going back as there is screen problems tbh I can't remember if the same happened on my first
Thanks
Sent from my HTC One using Tapatalk 2
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Click to collapse
If you set the Sleep to Auto Sleep the screen will function correctly. I noticed mine was not working right meaning I'd have to turn it back on after a call as well so I changed to Auto Sleep and it seems to have fixed the issue. Hope this helps!
MissRose said:
If you set the Sleep to Auto Sleep the screen will function correctly. I noticed mine was not working right meaning I'd have to turn it back on after a call as well so I changed to Auto Sleep and it seems to have fixed the issue. Hope this helps!
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Click to collapse
Seems to only have worked temporarily it was working a few weeks ago so may it has to do with an app or setting I changed.
Anyone know how to troubleshoot proximity sensor issues? My ATT One's screen turns off as soon as a call connects. It wont turn on unless i hit power. It's like the proximity sensor isnt working. Any one else experiencing this?
nugzo said:
Anyone know how to troubleshoot proximity sensor issues? My ATT One's screen turns off as soon as a call connects. It wont turn on unless i hit power. It's like the proximity sensor isnt working. Any one else experiencing this?
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I believe it was my Nexus 4 that had this problem also. I got a screen protector that covered the proximity sensor and it was doing the same exact thing. I would say you are correct and your prox sensor isnt functioning properly. There are apps on the market to help you test this but I cannot remember the names off the top of my head.
nugzo said:
Anyone know how to troubleshoot proximity sensor issues? My ATT One's screen turns off as soon as a call connects. It wont turn on unless i hit power. It's like the proximity sensor isnt working. Any one else experiencing this?
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silentsnow31802 said:
I believe it was my Nexus 4 that had this problem also. I got a screen protector that covered the proximity sensor and it was doing the same exact thing. I would say you are correct and your prox sensor isnt functioning properly. There are apps on the market to help you test this but I cannot remember the names off the top of my head.
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you can use the built-in diagnostics: in dialer type *#*#3424#*#* (3424=DIAG) that will take you to HTC's built-in diagnostics, then run the the "Light-Sensor" test.
silentsnow31802 said:
I believe it was my Nexus 4 that had this problem also. I got a screen protector that covered the proximity sensor and it was doing the same exact thing. I would say you are correct and your prox sensor isnt functioning properly. There are apps on the market to help you test this but I cannot remember the names off the top of my head.
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Thanks. The one's sensor is next to the speaker, no screen protector covering that unfortunately
nkk71 said:
you can use the built-in diagnostics: in dialer type *#*#3424#*#* (3424=DIAG) that will take you to HTC's built-in diagnostics, then run the the "Light-Sensor" test.
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Ran the diag and it passed. Lux was 320 then dropped to 220 when I covered sensor as instructed. I dont remember this issue with 4.1 or 4.2.. maybe its a 4.3 issue. Ill reinstall using a different version and try again. If it was a 4.3 issue seems like there would be more complaints though. Thanks for suggestions.
When I am in a call, putting the phone to my face turns the screen off using the proximity sensor. However, removing the phone from my face does not turn the screen back on. Nothing turns it back on even if I push all the buttons or hold them or do anything unless the other person hangs up. I cannot remember when it started....before or after the recent update.....but it did start very recently. Any ideas? If I turn off the proximity sensor during calls it works fine by locking and unlocking the screen with the buttons.
MNDZA said:
When I am in a call, putting the phone to my face turns the screen off using the proximity sensor. However, removing the phone from my face does not turn the screen back on. Nothing turns it back on even if I push all the buttons or hold them or do anything unless the other person hangs up. I cannot remember when it started....before or after the recent update.....but it did start very recently. Any ideas? If I turn off the proximity sensor during calls it works fine by locking and unlocking the screen with the buttons.
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Is anything covering the front facing camera, or light sensor? Like a case, bad screen protector, etc....
Does your front facing camera work just fine as a camera?
How about air gestures? Do they work?
I'm asking these things because it seems your proximity sensors aren't working properly. Your phone thinks it's next to your head all the time, so it's not waking the screen until the other person ends call. We need to find out which one is acting up and why.
The front camera works, but in my office it seems VERY sensitive to light. The lights are glaring heavily. I never use the front camera so I don't know if that's normally how it was. Air gestures work when the screen is on (swiping left and right to view my photos), but the quick glance won't work when the phone is locked. The weird thing is that quick glance works when I do the "try it" tutorial only.
440bro said:
Is anything covering the front facing camera, or light sensor? Like a case, bad screen protector, etc....
Does your front facing camera work just fine as a camera?
How about air gestures? Do they work?
I'm asking these things because it seems your proximity sensors aren't working properly. Your phone thinks it's next to your head all the time, so it's not waking the screen until the other person ends call. We need to find out which one is acting up and why.
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Ok now it seems quick glance DOES work when the phone is off....I just couldn't do it correctly.
Main problem still exists though.
What rom are you using
Sent from my SAMSUNG-SM-N900A using Tapatalk
My note 2 started like this also. I don't know what's wrong with it.
Sent from iNew V3 using Tapatalk
My phone is completely stock and not rooted.
MNDZA said:
My phone is completely stock and not rooted.
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then i would contact att and get a warrenty replacement
jerrycoffman45 said:
then i would contact att and get a warrenty replacement
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I was thinking that, but I'm tempted on resetting my phone and seeing if that helps. The problem is that I would lose all my app data and I'd hate to deal with that.
MNDZA said:
I was thinking that, but I'm tempted on resetting my phone and seeing if that helps. The problem is that I would lose all my app data and I'd hate to deal with that.
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Click to collapse
att will ask you to do that when you call
MNDZA said:
When I am in a call, putting the phone to my face turns the screen off using the proximity sensor. However, removing the phone from my face does not turn the screen back on. Nothing turns it back on even if I push all the buttons or hold them or do anything unless the other person hangs up. I cannot remember when it started....before or after the recent update.....but it did start very recently. Any ideas? If I turn off the proximity sensor during calls it works fine by locking and unlocking the screen with the buttons.
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Click to collapse
Unfortunately this sounds like a bad proximity sensor. This can be verified by testing the sensor by dialing *#0*#
I had this happen to my last Note 3. The only difference was I could turn the screen back on with the home button.
done12many2 said:
Unfortunately this sounds like a bad proximity sensor. This can be verified by testing the sensor by dialing *#0*#
I had this happen to my last Note 3. The only difference was I could turn the screen back on with the home button.
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Click to collapse
I tried that *#0*# test and I can activate the proximity sensor, but it seems to stay on after that.
This is a known issue with our phone. I had this issue myself. Plenty of times. Just call ATT and ask for a replacement.
Yeah I just found this:
http://forums.androidcentral.com/sa...-3-proximity-sensor-issue-during-calls-5.html
It's not a software issue use canned air and blow by the speaker and the headphone jack als o press on the back of the phone . This has happened to me
Sent from my SAMSUNG-SM-N900A using xda app-developers app
i stumbled upon this thread and took my phone apart and sure enough there was lint in it. in the dial pad using the *#0*# method, when i covered the sensor the screen would light green, vibrate, and stay that way after i moved my hand away. i cleaned it and everything is perfect!!!
Try this
https://www.youtube.com/watch?v=fls4NIRJ1IQ&feature=youtube_gdata_player
Sent from my Note 3 SM-N900A rooted by Designgears
I multitask all the time on my Note 9. However when I try to use the screen when I'm talking on the speakerphone (for example, look up a phone number or web browser) the screen turns black immediately when my hand covers the proximity sensor. This is especially an issue since I hold my phone in landscape almost all the time (my left hand covers the proximity sensor). I'm baffled why Samsung would want the proximity sensor to turn off the screen when talking on the speakerphone... with no intuitive way to disable this.
Seems kind of odd considering this phone is meant for busy people who multitask. I've already spent a lot of time looking for a solution for this... but, haven't found a solution yet. I've already tried "Kinscreen" and "Keep screen on" on Google play. However, it doesnt work on the Note 9.
So... what's the trick to disable the proximity sensor on the Note 9?
Saw the below article by searching on Google... However, it seems to be a bogus website with false information:
https://gettechmedia.com/how-to-turn-proximity-sensor-on-off-samsung-galaxy-note-9/
PS: I have a Verizon phone.. so I can't root it either.
Sounds like a screen protector or similar may be causing an issue with the proximity sensor
The screen isn't supposed to turn off when on speakerphone, mine doesn't
Sent from my SM-N960U using Tapatalk
Thanks for the reply. I probably should have mentioned that the proximity sensor works correctly. If I move my finger over the sensor, it blacks out the screen. If my don't cover the sensor, the screen turns on immediately.
I think that's how the proximity sensor is supposed to work by design. This functionality is in place so that when you move your ear to the phone, it turns the screen off.
The problem I have is this that the proximity sensor turns off the screen if I accidentally move my finger over the sensor; even when I'm talking on the speakerphone (when my phone is not near my head). On older versions of android, there's a simple setting to turn this functionality off under Phone/Call Settings.
Could you please check to see what happens if you move your finger over the actual proximity sensor when the speakerphone is on?
harlenm said:
The screen isn't supposed to turn off when on speakerphone, mine doesn't
Sent from my SM-N960U using Tapatalk
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mkanet said:
Could you please check to see what happens if you move your finger over the actual proximity sensor when the speakerphone is on?
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Click to collapse
I just did, nothing
Sent from my SM-N960U using Tapatalk
Thanks for confirming this! So... my next question is how do I fix this issue. I wonder if there was some setting that I changed that causes this behavior.
PS: If I enable "Smart Stay", the screen will stay on (even if my move my finger over it), as long as I'm staring right at the screen and hold it the phone vertically.
harlenm said:
The screen isn't supposed to turn off when on speakerphone, mine doesn't
Sent from my SM-N960U using Tapatalk
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I'm almost too embarranssed to say what the real problem was. I guess I'm more tired than I realized. I just noticed I didn't actually have speakerphone turned on. I guess the phone speaker is so loud that I thought the speakerphone was enabled! Thanks for trying to answer my question anyway.
Lol, glad you sobered up ??
I noticed back in oreo speakerphone screen would go blank after a few seconds.
Sent from my SM-N960U1 using Tapatalk
Verizon N9. Screen goes black when on speakerphone after 10 seconds.
No screen protector. No proximity sensor issues. This is after I hit the speakerphone button (unlike OP that didnt know speakerphone wasn't truly engaged)
How do you get the screen to stay on when using speakerphone?
Again - this is NOT a prox sensor issue. The prox sensor works great when I am using it against my ear/face and not using speakerphone.
Same issue with the s10+, screen goes off after some time on speakerphone same as note 9.
Sent from my SM-G975U using Tapatalk