I multitask all the time on my Note 9. However when I try to use the screen when I'm talking on the speakerphone (for example, look up a phone number or web browser) the screen turns black immediately when my hand covers the proximity sensor. This is especially an issue since I hold my phone in landscape almost all the time (my left hand covers the proximity sensor). I'm baffled why Samsung would want the proximity sensor to turn off the screen when talking on the speakerphone... with no intuitive way to disable this.
Seems kind of odd considering this phone is meant for busy people who multitask. I've already spent a lot of time looking for a solution for this... but, haven't found a solution yet. I've already tried "Kinscreen" and "Keep screen on" on Google play. However, it doesnt work on the Note 9.
So... what's the trick to disable the proximity sensor on the Note 9?
Saw the below article by searching on Google... However, it seems to be a bogus website with false information:
https://gettechmedia.com/how-to-turn-proximity-sensor-on-off-samsung-galaxy-note-9/
PS: I have a Verizon phone.. so I can't root it either.
Sounds like a screen protector or similar may be causing an issue with the proximity sensor
The screen isn't supposed to turn off when on speakerphone, mine doesn't
Sent from my SM-N960U using Tapatalk
Thanks for the reply. I probably should have mentioned that the proximity sensor works correctly. If I move my finger over the sensor, it blacks out the screen. If my don't cover the sensor, the screen turns on immediately.
I think that's how the proximity sensor is supposed to work by design. This functionality is in place so that when you move your ear to the phone, it turns the screen off.
The problem I have is this that the proximity sensor turns off the screen if I accidentally move my finger over the sensor; even when I'm talking on the speakerphone (when my phone is not near my head). On older versions of android, there's a simple setting to turn this functionality off under Phone/Call Settings.
Could you please check to see what happens if you move your finger over the actual proximity sensor when the speakerphone is on?
harlenm said:
The screen isn't supposed to turn off when on speakerphone, mine doesn't
Sent from my SM-N960U using Tapatalk
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mkanet said:
Could you please check to see what happens if you move your finger over the actual proximity sensor when the speakerphone is on?
Click to expand...
Click to collapse
I just did, nothing
Sent from my SM-N960U using Tapatalk
Thanks for confirming this! So... my next question is how do I fix this issue. I wonder if there was some setting that I changed that causes this behavior.
PS: If I enable "Smart Stay", the screen will stay on (even if my move my finger over it), as long as I'm staring right at the screen and hold it the phone vertically.
harlenm said:
The screen isn't supposed to turn off when on speakerphone, mine doesn't
Sent from my SM-N960U using Tapatalk
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Click to collapse
I'm almost too embarranssed to say what the real problem was. I guess I'm more tired than I realized. I just noticed I didn't actually have speakerphone turned on. I guess the phone speaker is so loud that I thought the speakerphone was enabled! Thanks for trying to answer my question anyway.
Lol, glad you sobered up ??
I noticed back in oreo speakerphone screen would go blank after a few seconds.
Sent from my SM-N960U1 using Tapatalk
Verizon N9. Screen goes black when on speakerphone after 10 seconds.
No screen protector. No proximity sensor issues. This is after I hit the speakerphone button (unlike OP that didnt know speakerphone wasn't truly engaged)
How do you get the screen to stay on when using speakerphone?
Again - this is NOT a prox sensor issue. The prox sensor works great when I am using it against my ear/face and not using speakerphone.
Same issue with the s10+, screen goes off after some time on speakerphone same as note 9.
Sent from my SM-G975U using Tapatalk
Related
My GF and I are very annoyed at this problem. When you tilt the phone on it's side, lik eholding it with your shoulder the phone will turn on. It just so happens that your phone's mute button will be on your cheek and we mute each other.
Is there anyway to stop this? Thank you guys in advance.
Are u sure u are not "uncovering" the light proximity sensor when u tilt it. Its very sensitive, and I have noticed it get turned on when the phone gets an inch or more away from ear exposing the light sensor to any form of light.
While on the phone with my girlfriend at night this happens a lot. Because it is so dark, any movement I do will cause the screen to turn on and I have to hit the button to turn it off.
Just try vto keep it glued to your face :/
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Yeah I'm sure. The feature is suppose to be for when you set the phone on your desktop the screen will turn on so you can hit speaker or end the call.
Sent from my SAMSUNG-SGH-I897 using XDA App
Umm simple work around, get something opaque and stick it over the light sensor with something that won't leave a residue so you can take it off when your call is over?
obviously some people fail to understand how this works. there is a light sensor for screen brightness and a proximity sensor. it is the proximity sensor that detects your face and turns off the screen. the light sensor is not involved in this process. what is happening is that the i9000 roms have default android 2.2 settings that force the proximity sensor to be ignored in certain orientations, i dont know about the new att updates but the 2.1 roms had the overrided from samsung. i tried to fix it in tasker but tasker lacks the option to power off the screen, it can go to lock screen instead which may be acceptable for some. there may be a different way to do this in tasker but i need to experiment more.
there is no external workaround for this as it is not the proximity sensor being uncovered that causes most problems but the phones orientation. any workaround or fix must be done with software or a change in a file somewhere.
I am sorry, and have been humbled •_•
Dani897 said:
obviously some people fail to understand how this works. there is a light sensor for screen brightness and a proximity sensor. it is the proximity sensor that detects your face and turns off the screen. the light sensor is not involved in this process. what is happening is that the i9000 roms have default android 2.2 settings that force the proximity sensor to be ignored in certain orientations, i dont know about the new att updates but the 2.1 roms had the overrided from samsung. i tried to fix it in tasker but tasker lacks the option to power off the screen, it can go to lock screen instead which may be acceptable for some. there may be a different way to do this in tasker but i need to experiment more.
there is no external workaround for this as it is not the proximity sensor being uncovered that causes most problems but the phones orientation. any workaround or fix must be done with software or a change in a file somewhere.
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Click to collapse
This is correct. In simple terms the orientation sensor takes presidence over the proximity sensor. So if you turn the phone on its back while on the phone, the screen will turn on.
There are no fixes for it that I'm aware of.
How abt keeping auto-rotation off all the time, and turning it on only when needed, as a work around?
diablo009 said:
How abt keeping auto-rotation off all the time, and turning it on only when needed, as a work around?
Click to expand...
Click to collapse
It's not linked to auto-rotation unfortunately, Its just something that we have to live with.
Man... wish there could be one but sounds like there can't be.
Sent from my SAMSUNG-SGH-I897 using XDA App
As question
I came from a note 2 which had proximity sensors when I was on a call the screen turned off but when I took my ear away the screen came back on
I have noticed with my one the screen remains on and will turn off as normal when it goes to sleep (have it set to one min) when I finish the call I have to press the on switch to end the call
This is my second handset from 3 which is going back as there is screen problems tbh I can't remember if the same happened on my first
Thanks
Sent from my HTC One using Tapatalk 2
Yes it does it's one of the sensors to the left of the top speaker grill works fine here. .....another replacement:banghead:
Sent from my HTC One using Tapatalk 2
Just checked with an app my proximity sensor isn't working grrrr
Sent from my HTC One using xda premium
Just cover the sensors up and see if you can get the back and home buttons to light up.
I also had the same issue on my One. Thought it was hardware related but then I was digging deeper into it (issues with other HTC devices etc.). Try the following: hold the phone near a bright light bulb or something and make a call. In my case, the phone worked as it should be: screen on during call and by covering the light/proximity sensor the screen turns off. Also check the sensor functions with an app from play store - remember, hold your phone in front of a bright light source. I determined the sensors are working fine but only above a certain light-sensor-threshold so it had to be a software issue. Technically, the proximity sensor is a part of the light sensor. If you are noticing the same behaviour, download the app Rezound Prox Sensor Calibrator with your rooted device and play with the threshold values. As far as i remember, my values were 16 and 28 or so. Can't look after it because my One was stolen last weekend
I've tried an app and the sensor is doing nothing ;( I'm not rooting as the are sending me a third handset
Looks like my sensor is not functioning tried your suggestion with the light also nowt ;(
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craftycarper1 said:
Just cover the sensors up and see if you can get the back and home buttons to light up.
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Click to collapse
That's one thing I noticed my lights don't won't would say my sensor is caput
Sent from my HTC One using xda premium
My HTC One light sensor was working fine..But i noticed when talking on my phone in a very dark area the Proximity sensor was not working..Apps i tried showed a working light sensor but the proximity sensor would not work..Phone screen kept turning off with out even putting the phone near my face..
Found this app in the market and its revived my POS sensor in my phone..Settings that got my phone working properly was PS1_CANC(low threshold) set to 25 and the PS2_CANC(High Threshold) to 1
Figured this would be a worthy bump for anyone with Prox issues and don't have the option to return
https://play.google.com/store/apps/...yZWRpY29udHJvbC5Qcm94U2Vuc29yQ2FsaWJyYXRvciJd
mancuk29 said:
As question
I came from a note 2 which had proximity sensors when I was on a call the screen turned off but when I took my ear away the screen came back on
I have noticed with my one the screen remains on and will turn off as normal when it goes to sleep (have it set to one min) when I finish the call I have to press the on switch to end the call
This is my second handset from 3 which is going back as there is screen problems tbh I can't remember if the same happened on my first
Thanks
Sent from my HTC One using Tapatalk 2
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Click to collapse
If you set the Sleep to Auto Sleep the screen will function correctly. I noticed mine was not working right meaning I'd have to turn it back on after a call as well so I changed to Auto Sleep and it seems to have fixed the issue. Hope this helps!
MissRose said:
If you set the Sleep to Auto Sleep the screen will function correctly. I noticed mine was not working right meaning I'd have to turn it back on after a call as well so I changed to Auto Sleep and it seems to have fixed the issue. Hope this helps!
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Click to collapse
Seems to only have worked temporarily it was working a few weeks ago so may it has to do with an app or setting I changed.
I am coming from a Galaxy Note 2 and i received my One this week. I do have an issue with it. Too hang up a call i have to wake up the screen manually, it seems the proximity sensor is not working correct, i tried another One and same issue. Does anyone have a solution? Normally the screen should turn on when i take the phone from my ear. Thank you for feedback.
larsheat said:
I am coming from a Galaxy Note 2 and i received my One this week. I do have an issue with it. Too hang up a call i have to wake up the screen manually, it seems the proximity sensor is not working correct, i tried another One and same issue. Does anyone have a solution? Normally the screen should turn on when i take the phone from my ear. Thank you for feedback.
Click to expand...
Click to collapse
is there anything blocking the sensor?
larsheat said:
I am coming from a Galaxy Note 2 and i received my One this week. I do have an issue with it. Too hang up a call i have to wake up the screen manually, it seems the proximity sensor is not working correct, i tried another One and same issue. Does anyone have a solution? Normally the screen should turn on when i take the phone from my ear. Thank you for feedback.
Click to expand...
Click to collapse
Go to your dialer and type *#*#3424#*#* find the sensor test and run it.. there are also proximity sensor calibration apps in market
In the past I've had HTC device (just one) with faulty sensor but it's the opposite to where the screen wouldn't respond to the sensor covering up.
Sent from my HTC One using xda premium
Thank you i did the test, everything works
Sent from my HTC One using xda premium
When I am in a call, putting the phone to my face turns the screen off using the proximity sensor. However, removing the phone from my face does not turn the screen back on. Nothing turns it back on even if I push all the buttons or hold them or do anything unless the other person hangs up. I cannot remember when it started....before or after the recent update.....but it did start very recently. Any ideas? If I turn off the proximity sensor during calls it works fine by locking and unlocking the screen with the buttons.
MNDZA said:
When I am in a call, putting the phone to my face turns the screen off using the proximity sensor. However, removing the phone from my face does not turn the screen back on. Nothing turns it back on even if I push all the buttons or hold them or do anything unless the other person hangs up. I cannot remember when it started....before or after the recent update.....but it did start very recently. Any ideas? If I turn off the proximity sensor during calls it works fine by locking and unlocking the screen with the buttons.
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Click to collapse
Is anything covering the front facing camera, or light sensor? Like a case, bad screen protector, etc....
Does your front facing camera work just fine as a camera?
How about air gestures? Do they work?
I'm asking these things because it seems your proximity sensors aren't working properly. Your phone thinks it's next to your head all the time, so it's not waking the screen until the other person ends call. We need to find out which one is acting up and why.
The front camera works, but in my office it seems VERY sensitive to light. The lights are glaring heavily. I never use the front camera so I don't know if that's normally how it was. Air gestures work when the screen is on (swiping left and right to view my photos), but the quick glance won't work when the phone is locked. The weird thing is that quick glance works when I do the "try it" tutorial only.
440bro said:
Is anything covering the front facing camera, or light sensor? Like a case, bad screen protector, etc....
Does your front facing camera work just fine as a camera?
How about air gestures? Do they work?
I'm asking these things because it seems your proximity sensors aren't working properly. Your phone thinks it's next to your head all the time, so it's not waking the screen until the other person ends call. We need to find out which one is acting up and why.
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Click to collapse
Ok now it seems quick glance DOES work when the phone is off....I just couldn't do it correctly.
Main problem still exists though.
What rom are you using
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My note 2 started like this also. I don't know what's wrong with it.
Sent from iNew V3 using Tapatalk
My phone is completely stock and not rooted.
MNDZA said:
My phone is completely stock and not rooted.
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then i would contact att and get a warrenty replacement
jerrycoffman45 said:
then i would contact att and get a warrenty replacement
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I was thinking that, but I'm tempted on resetting my phone and seeing if that helps. The problem is that I would lose all my app data and I'd hate to deal with that.
MNDZA said:
I was thinking that, but I'm tempted on resetting my phone and seeing if that helps. The problem is that I would lose all my app data and I'd hate to deal with that.
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Click to collapse
att will ask you to do that when you call
MNDZA said:
When I am in a call, putting the phone to my face turns the screen off using the proximity sensor. However, removing the phone from my face does not turn the screen back on. Nothing turns it back on even if I push all the buttons or hold them or do anything unless the other person hangs up. I cannot remember when it started....before or after the recent update.....but it did start very recently. Any ideas? If I turn off the proximity sensor during calls it works fine by locking and unlocking the screen with the buttons.
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Click to collapse
Unfortunately this sounds like a bad proximity sensor. This can be verified by testing the sensor by dialing *#0*#
I had this happen to my last Note 3. The only difference was I could turn the screen back on with the home button.
done12many2 said:
Unfortunately this sounds like a bad proximity sensor. This can be verified by testing the sensor by dialing *#0*#
I had this happen to my last Note 3. The only difference was I could turn the screen back on with the home button.
Click to expand...
Click to collapse
I tried that *#0*# test and I can activate the proximity sensor, but it seems to stay on after that.
This is a known issue with our phone. I had this issue myself. Plenty of times. Just call ATT and ask for a replacement.
Yeah I just found this:
http://forums.androidcentral.com/sa...-3-proximity-sensor-issue-during-calls-5.html
It's not a software issue use canned air and blow by the speaker and the headphone jack als o press on the back of the phone . This has happened to me
Sent from my SAMSUNG-SM-N900A using xda app-developers app
i stumbled upon this thread and took my phone apart and sure enough there was lint in it. in the dial pad using the *#0*# method, when i covered the sensor the screen would light green, vibrate, and stay that way after i moved my hand away. i cleaned it and everything is perfect!!!
Try this
https://www.youtube.com/watch?v=fls4NIRJ1IQ&feature=youtube_gdata_player
Sent from my Note 3 SM-N900A rooted by Designgears
did anyone notice the Always on Display dims, but doesn't turn off when turned face-down or put in your pocket?
Yes and looks as though that is how it will always be now. I read an article about how they did proximity sensor on this phone. The process sensor causes a white light to blink when it's on so it is only used when on a call.
Wait ... So the ALWAYS ON display is on ALWAYS and that's a problem??? Hmmmm
Try Gravity Screen.
vintagerock said:
Yes and looks as though that is how it will always be now. I read an article about how they did proximity sensor on this phone. The process sensor causes a white light to blink when it's on so it is only used when on a call.
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Click to collapse
This is bull s h i t! WTH!!
Yea, I was looking into this. The "behind the glass" proximity sensor isonly on when in calls etc. You'l see it's on by the flashing white dot near the battery icon when in a call etc. All other times it seems it's off. So AOD is always on as it doesn't use the proximity sensor any longer.
Really stupid on their part.
the_scotsman said:
Yea, I was looking into this. The "behind the glass" proximity sensor isonly on when in calls etc. You'l see it's on by the flashing white dot near the battery icon when in a call etc. All other times it seems it's off. So AOD is always on as it doesn't use the proximity sensor any longer.
Really stupid on their part.
Click to expand...
Click to collapse
I agree, Also I used the lift to call when in a persons sms thread in the stock messages app, now that does not work either because of this.... I can't find an option to turn it on. Never had an option on my prior galaxys as it just worked...
jstodda said:
Wait ... So the ALWAYS ON display is on ALWAYS and that's a problem??? Hmmmm
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Click to collapse
Yes because I want it always on WHEN I CAN SEE IT, not when it's in my pocket.
---------- Post added at 09:04 AM ---------- Previous post was at 09:03 AM ----------
Tel864 said:
Try Gravity Screen.
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Click to collapse
Have you tried it for this case?
This sucks... Only way I understand this it's that they decided that AOD and proximity sensor always on consume almost the same amount of battery.
I cover the proximity sensor on s9+ and turn off AOD in 30sec and then i try that on my s10+ and nothing happened and for now i turn it off because is all the time active.
Screen On In Pocket
My phone doesn't arrive until tomorrow so I have no report but, I am wondering if anyone has noticed accidental screen on in pocket or seen a setting to prevent. Older Galaxy phones had a setting to prevent this which relied on proximity sensor.
bsam55 said:
My phone doesn't arrive until tomorrow so I have no report but, I am wondering if anyone has noticed accidental screen on in pocket or seen a setting to prevent. Older Galaxy phones had a setting to prevent this which relied on proximity sensor.
Click to expand...
Click to collapse
Accidental touch is still an option on the S10, i have mine enabled but it never turns AOD off. It doesn't work like before. I'm hoping they can fix this as its getting on my nerves that I have to keep disabling AOD when leaving in my bag else it'll stay on wasting battery for nothing.
Sent from my [device_name] using XDA-Developers Legacy app
So basically if I use a wallet folio case then then AOD doesnt turn off when I close the cover?
What would be causing this?
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Limeybastard said:
So basically if I use a wallet folio case then then AOD doesnt turn off when I close the cover?
What would be causing this?
Click to expand...
Click to collapse
Probably need to be connected with proximity sensor but this time is under the screen who knows.
I just ran the Samsung inbuilt test *#0#* , there is no test under Sensors for the proximity sensor for this model, if I'm not mistaken other Galaxy devices did have this specific sub test under Sensors test menu
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