HTC One overheating? - One (M7) Q&A, Help & Troubleshooting

Hi, so i got my one yesterday and i am pretty impressed but there is something i noticed and i want to ask, if someone else has noticed it. I played the game real racing 3 for like 10 minutes and it worked flawlessly. but after this 10 minutes it suddenly started to lag. My handset was really really hot at this moment... i also noticed that in 3d mark in the physics test. I had like 45 fps and then they dropped to like 15 after a short period. So is my device damaged or something or is this normal? I have not rooted it or anything, so it has still the stock rom and stock kernel.
Sent from my Nexus 7 using xda app-developers app

Well first thing I would do is backup all your data. Wouldnt be nice to loose all of that when trying to fix your device. My guess is that your GPU Chip on the SoC is a weakling. I had the same problem on my One X. It had super fast CPU but an under average GPU. To be sure you need to factory reset your device that will remove everything off your one. After you need to install a benchmark app like the same one before so you can see if you have any improvement. I also want you to install Antutu so I can compair it to my results.
Sent from my HTC One using xda app-developers app

I got 21926 in antutu is that OK?
Sent from my Nexus 7 using xda app-developers app

ChiefOBrian said:
I got 21926 in antutu is that OK?
Sent from my Nexus 7 using xda app-developers app
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Click to collapse
If your phone is running smoothly and you're fine with the experience, then stop worrying about benchmarks. They're useless.

ChiefOBrian said:
I got 21926 in antutu is that OK?
Sent from my Nexus 7 using xda app-developers app
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Around 22000 on antutu is normal. Anywhere around the 21k to 25k range is for the HTC One. Mine does 23881-ish on antutu but not every device is the same.
My guess is that the overheating issue is causing the lower FPS. If your in a very hot State your device would run warmer. Something silly like this can cause any device not run at optimal speeds.
Using the HTC one for gaming mostly could make it run at hotter temps so a thing called thermal throttling comes in.
The Snapdragon S600 will lower the CPU and GPU clocks if your device is running too hot. Sadly its hard to avoid it but it stops the One from breaking and cooking your hands.
The next step is to see if your HTC one is running too hot.
Sent from my HTC One using xda app-developers app

I am getting overheating issue
I have the same issue. After using phone around 10 minutes, aluminium body becomes hot. I don't play games but general browsing, playing music etc. I purchased from Walmart and thought it is just specific to my device only. But just found that it is general issue to everyone. I have already asked Walmart to replace the device. But I guess I should not make a hope that replacement device will not have heat issue.

Not really overheating just a small side effect if the all aluminum build, metal is more prone to temp.
Sent from my HTC One using xda app-developers app

Was fine. now overheating.
My phone was working fine for the past week, but just went crazy hot yesterday, and seems to be getting warm easily now. It got hot playing Ingress, but I had been playing ingress for hours at a time without the issue, so I'm confused. I can't think that I did anything remarkable to my phone in that time, but it's certainly running hot. The only thing that might impact it is the use of the app Lux to dim the screen better. I haven't had a problem with that on my previous phone, and I'm not sure when I installed it vs. when I started having overheating issues.
Today, I also got the superuser request for "resetnotify" which may be called by HTC internal code. Not sure if that's relevant, but there it is.

Overheats with battery drain
My One overheats occasionally. I don't have to be doing anything and I have to reboot for it to cool down. I think it's done it 3 times now, and I think all these times are since I rooted and flashed the 1.29 international ROM. nothing out of the ordinary installed.
I will try and get some information next time it does it too try and see what is going on....

Install teamseven kernel and undervolt by 50 mv, my phone doesnt heat up any more. Gets a little warm while playing games or browsing which is normal
Sent from my HTC One using XDA Premium HD app

Related

Overheating

Is anybody nexus 7 overheating? It seems that the back of my tablet seems to be getting hot out of nowhere and i do not know why.
Are you doing any intense gaming? Could be that causing the N7 to heat up. My One X does the same, but not enough to be uncomfortable. Not got my N7 yet.
Mine gets very warm while charging, and slightly warm when using it. Nothing major though.
jaspabt said:
Are you doing any intense gaming? Could be that causing the N7 to heat up. My One X does the same, but not enough to be uncomfortable. Not got my N7 yet.
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Click to collapse
i am not doing intense gaming
Mine gets pretty hot along the left edge of the screen. My brightness is stuck on max though so I think it's the LEDs.
Sterlic said:
Mine gets pretty hot along the left edge of the screen. My brightness is stuck on max though so I think it's the LEDs.
Click to expand...
Click to collapse
Same here if I have brightness all the way up and have it on for a while
Sent from my Nexus 7 using Tapatalk 2
Mine gets...well warm but that's playing final fantasy 3 or dead trigger for a while... nothing to really worry about though . If its getting hot out of no where u might have an app running like crazy in the background
Sent from my GT-I9100 using xda premium
hello...?
My phone got so hot it called me maybe.
It gets warm after gaming for 30 minutes - 2 hours, haven't tried it with full brightness yet though.
Should I try to return the tablet?
Sent from my Lumia 900 using XDA Windows Phone 7 App
lovenokia said:
Should I try to return the tablet?
Click to expand...
Click to collapse
More than likely there is nothing wrong, unless it's so hot that it's uncomfortable to hold.
Edit: Never mind. I see you starting multiple threads with different problems. Just return it.
Mine gets warm at the bottom back portion when watching hd videos w/o hardware acceleration (mkv to get sound). The battery temperature remains low though. It must be tegra3 in that spot getting warm, which is normal.
just lou said:
More than likely there is nothing wrong, unless it's so hot that it's uncomfortable to hold.
Edit: Never mind. I see you starting multiple threads with different problems. Just return it.
Click to expand...
Click to collapse
I am having a bunch of weird lag too, something unlike regular nexus 7's. I think I am gonna return it and get a 16 GB for now.
Sent from my Lumia 900 using XDA Windows Phone 7 App
It's a computer. It has a thing called a processor and batteries. Those things get hot. heat is not the same as overheating. If your tablet gets slightly warm to the touch, maybe even very warm, chances are its fine. If it gets so hot that your tablet burns you to the touch, catches on fire, etc, thats when you have a problem.
lovenokia said:
Should I try to return the tablet?
Sent from my Lumia 900 using XDA Windows Phone 7 App
Click to expand...
Click to collapse
Install a battery widget, it will show you the temperature. Mine normally is about 27 C. Working/Gaming 30C-33C Charging around 38 C
I think anything under 40 is safe.

One getting very hot

So after playing about 5 mins of grand theft auto vice city my HTC One is absolutely roasting hot. Is this due to the metal or is it simply over heating? Should I stop or is it ok to keep playing?
Sent from my HTC One using xda app-developers app
Barca009 said:
So after playing about 5 mins of grand theft auto vice city my HTC One is absolutely roasting hot. Is this due to the metal or is it simply over heating? Should I stop or is it ok to keep playing?
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
It won't overheat, you can keep playing. You may have a faulty device however as mine doesn't get roasting hot, just warm.
Mine does get pretty hot when playing Graphic rich games such as real racer or something. . . but if yours is hotter than the usual i would take it back. . . Better to be safe than sorry. . .
All humans tend to define the word "hot" on different levels(depending on the sensitivity of your skin). So with the OP just saying the phone is hot without actual numbers is kind of non factual or not really helpful.

HTC One M7 Running Hot

Has anyone else with the new HTC One noticed this? I was testing it watching youtube videos and playing games such as Temple Run or Subway Surfer. Using Battery HD's template reference, I found my phone reached as high as 117°... It was getting pretty hot, and uncomfortable to touch.
Do I just have a bad unit or have you also experienced this?
Sent from my HTC One using xda app-developers app
gjbadt said:
Has anyone else with the new HTC One noticed this? I was testing it watching youtube videos and playing games such as Temple Run or Subway Surfer. Using Battery HD's template reference, I found my phone reached as high as 117°... It was getting pretty hot, and uncomfortable to touch.
Do I just have a bad unit or have you also experienced this?
Sent from my HTC One using xda app-developers app
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Click to collapse
I had two from Sprint and they both got hot. Just thought it was the typical CDMA searching for towers crap. I returned mine and am waiting for Tmobile to ship me two new One's.
I have an ATT HTC One and mine gets hot too..
gjbadt said:
Has anyone else with the new HTC One noticed this? I was testing it watching youtube videos and playing games such as Temple Run or Subway Surfer. Using Battery HD's template reference, I found my phone reached as high as 117°... It was getting pretty hot, and uncomfortable to touch.
Do I just have a bad unit or have you also experienced this?
Sent from my HTC One using xda app-developers app
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Click to collapse
Well your playing games lol
The whole backface is aluminum, and aluminum conducts heat nearly as well as copper. That's why most CPU heatsinks are made from aluminum (cost being the other factor).
I wonder if the phone isn't running hotter than any other phone, but it's able to conduct the heat away from the board faster/more efficiently than others who use plastic construction.
Interesting side-effect if true.
Yes, it gets really hot at times
Sent from my HTC One using Tapatalk 2
expertzero1 said:
Well your playing games lol
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Click to collapse
Naw, he is watching too much Pr0n...
When running high intensity apps and games, it does run quite warm, nothing too uncomfortable though.
Well it just reached 120 degrees today. Should I exchange it or just suck it up?
Sent from my HTC One using xda app-developers app
Thats what happens when you don't get a plastic phone..LOL,,it gets hot now.
Of course it gets hot suck it up or return it for the s4.
Sent from my HTC One using Tapatalk 2
+1 to it running hot. guess im goign to have to use a case to buffer the heat.. too bad cause it looks so sexy nakid.
I play Dungeon Defenders which is a pretty intensive 3D tower defence on highest graphics and all I have gotten is warm/hot but nothing uncomfortable.
High end phones get hot!
All this talk about metal conducting heat is just that, talk. Of course it may not help, but my S2 got just as hot as this phone and people complained about it back then too.
Cpus get hot, hotter when pushed harder, which is why computers have fans, consoles have fans etc.
Try not to charge your phone whilst playing graphically intensive games, streaming etc. if it worries/bothers you
Sent from my HTC One.
I can +1 with mine getting hot too, but this only happens when I'm tethering my phone for the 4G internet. I haven't had it heat up that much any other time. I think it was a part of the design, trying to use the metal as a heat sink. But then again, here in Southern California, it's gotten pretty hot outside so that could have an effect on the battery.
I've had strange experiences with the phone running hot. I will play certain games that make the phone run hot and drain more battery - the one that I noticed was punch quest.
Strangely this runs the phone hotter and had higher drain than say, nova 3.
I can't explain it other than maybe more cores running? I suppose it could be possible, just not sure how likely. I'm pretty sure I've noticed this variance between other games too.
gjbadt said:
Has anyone else with the new HTC One noticed this? I was testing it watching youtube videos and playing games such as Temple Run or Subway Surfer. Using Battery HD's template reference, I found my phone reached as high as 117°... It was getting pretty hot, and uncomfortable to touch.
Do I just have a bad unit or have you also experienced this?
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
117°??? your phone would have collapsed!
Yes mines gets hot but is that aluminum sucking heat, no big deal at all.
Sent from my HTCONE using xda premium
holy crap, over 100 degrees celsius. That has to be un-useable. Did you return it. is the new one better?
Running elemental kernel with thermal cool option and slight under clock. No heat issues anymore at all. Runs nice and cold.
Sent from my HTC One using xda premium

Question to one users that are running stock 4.2.2 (no root, no hacks or mods)

Does the htc one still get extremely hot? I would like to know because I'm stuck on 4.1.2 in the USA and am patiently waiting for 4.3 and I'm curious if that was fixed in 4.2.2
Sent from my HTC One using Tapatalk 4
Bump, I would really like to know this I just want a simple yes or no to if the phone still gets really hot after the 4.2 update
Sent from my HTC One using Tapatalk 4
So far I didn't see the phone get hot. It can get a bit warm but nothing else. All stock 4.2.2
Thank u, warm doesn't sound bad so my only flaw with this phone will be fixed when I get my ota!
Sent from my HTC One using Tapatalk 4
One reply can't tell you anything. It depends heavily on how it's used and what's installed.
Keep in mind this phone has a metal case so heat from inside is conducted out much more easily, so it feels hotter than a phone with a plastic shell. This is actually a good thing since it means the phone can cool itself more easily.
Hot whenever i play my games > 30min Or Youtube > 30min
Any other usage doesnt seem to make it hot.
As i am from singapore, the surrounding environment alone makes it feels warmer already
It only gets too hot (but not extremely hot) if it's on a charger and I'm playing graphics intensive games or watching YouTube for half an hour. But that's normal. Any electronic device produces heat. And without an effective cooler it is 100% impossible for any device not to get hot when "under heavy load".
TLDR: it gets hot when pushed but not out of the ordinary.
Sent from my HTC One using Tapatalk 4
Yea see I understand it will get hot under certain circumstances but I was curious if the heat felt more tamed after the 4.2 update
Sent from my HTC One using Tapatalk 4
ridearoundsolo said:
Yea see I understand it will get hot under certain circumstances but I was curious if the heat felt more tamed after the 4.2 update
Sent from my HTC One using Tapatalk 4
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Click to collapse
heat is reduced in 4.2, they changed the thermal configurations. but i have no idea where you live. if youre in singapore, then theres no way itll stay cold. if you live in greenland then itll never get hot.
From what i read, the metal casing acts as the heatsink for the CPU, so really all that heat you can feel is whats being taken away from the inside which is pretty much a good thing
ridearoundsolo said:
Yea see I understand it will get hot under certain circumstances but I was curious if the heat felt more tamed after the 4.2 update
Sent from my HTC One using Tapatalk 4
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Click to collapse
Let me put it another way: the heat is absolutely not a problem.
Don't know how it was on 4.1.2 since i got mine a little later when 4.2.2 was already available and i downloaded it in the first 5 minutes.
Sent from my HTC One using Tapatalk 4

Banned from sony forum for saying t has heat issue

Does anyone else think that this is stupid. First I create a topic that the t has issues and decided to tell them about one of the experiences I had from sony customer support. It was horrible, they lied in front of my face because I told her the t has heat issues and she said this has not been reported. I then gave her 5 different topics on sony xperia forum and in the forum they said that they will report it. She says there are no reports about it. I then express how disgusted I was about this dangerous phone. And then they ban me. Then they send me an email about I said an xperia play had heat issues when I clearly said xperia t and in the email she said she telephoned me. WHAT? I have not given any number to sony. I urge everyone to not buy a sony phone. No wonder why they are bankrupt.
Sent from my LT30p using XDA Premium 4 mobile app
Well I don't like Sony's customer service all that much either I've owned a couple of Xperia's and I've never enjoyed talking to them but on aanother
Note
Yes the Xperia T gets hot but to me that's not an issue it has over heat controls built-in so try not to worry so much about it.
I don't care the overheat control does not do anything and my phone smells like its going to burn the back off and the phone destroys sd cards. I thought overheat control would prevent this but it doesn't
Sent from my LT30p using XDA Premium 4 mobile app
Sony customer service in my opinion is horrible. My Xperia T worked perfectly for 5 months and then i got a screen with White dots issue. I sent it to the repair center and after 3 weeks i got it back with no accelerometer! I mean that the accelerometer was not detected by the phone and the screen was always vertical with some random rebooting. I sent it back to those idiots and after a week at the repair center they replaced the motherboard and now the screen turns black and doesn't turn on, it happens 4 or 5 times per day, forcing to soft reset the phone... It happens randomly and after flashing other firmwares and "repairing" with PC Companion i didn't solve the issue. I called Sony Xperia Care several times and i sent them an email asking for a new device and finally they told me that this time they'll give me a NEW device.
I mean maybe i got very unlucky but it's unbelievable that they f***** up with the repair twice!! We're talking about Sony, not an unknown chinese brand... I just want a working device! The T is a good phone according to me but i don't think i will buy another Xperia after this experience.
FaiselW said:
I don't care the overheat control does not do anything and my phone smells like its going to burn the back off and the phone destroys sd cards. I thought overheat control would prevent this but it doesn't
Sent from my LT30p using XDA Premium 4 mobile app
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Yeah that sounds a bit Extreme there might be an issue with your Xperia T.
When your phone gets over 40c smell the back it smells like it is going to melt itself try it
Sent from my LT30p using XDA Premium 4 mobile app
Torres77an said:
Yeah that sounds a bit Extreme there might be an issue with your Xperia T.
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Click to collapse
The only time my Xperia t got hot was when trying cyanogenmod roms. I suggest you don't try them if your phone has issues anyway.
Sent from my LT30p using xda app-developers app
lunarjetman1 said:
The only time my Xperia t got hot was when trying cyanogenmod roms. I suggest you don't try them if your phone has issues anyway.
Sent from my LT30p using xda app-developers app
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Why are you quoting me ? I'm not the one with over heat issues my XT only gets hot after game play and other extensive tasks but it's not an issue.
lunarjetman1 said:
The only time my Xperia t got hot was when trying cyanogenmod roms. I suggest you don't try them if your phone has issues anyway.
Sent from my LT30p using xda app-developers app
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Click to collapse
Sorry, I meant to quote the post with 40c in it.
Sent from my LT30p using xda app-developers app
Either all xperia t's have overheating problem or just mine but whatever. I can get this f****r up to about 38c within 10 minutes of switching on. I will show you how it happens. First switch the phone on, then turn wifi and gps on only, auto brightness then click on the internet browser and browse some pages. This is with stock rom as I cannot unlock the bootloader. Try it it shows the heat problems with the phone and you will see. Sorry for swearing but no other way to describe it.
Sent from my LT30p using XDA Premium 4 mobile app
The only time i have had worries about my phone heating up was running either CM10.1 at one point, or Petres Rom when he change some stuff.
i never have issues normally, so i would say your phone is faulty, and possibly a few others out there, but it's certainly not a major issue with all T's
Just to add my few cents on this subject.
If by "overheating" you mean temperatures about 40 degrees, then I guess it is totally normal behavior, when doing some heavy tasks.
I am also using stock 4.1.2, and I'm not experiencing any abnormal overheating. Yes, sometimes it gets a little bit warmer when browsing the web with Chrome, but it is tolerable. For example, it gets about 40 degrees when I'm playing game for a long time, but never goes much higher than that. Just today I was playing Frontiers for a few hours, charging battery two times today already, and it never got hotter than 40-42 degrees.
Honestly, my last phone, Xperia Arc S, was getting much much hotter on heavy gaming than Xperia T gets now. So I'm not panicking about this at all. Either you're not used to this kind of phone behavior, or maybe your unit is faulty to some extent.
I know 40 is pretty normal but getting it in 10 minutes of switching phone on is not
Sent from my LT30p using XDA Premium 4 mobile app
Well I'm in the same boat in regards to supporting Sony. I feel that they have really let me down. Lack of support in updates and troubleshoot. sorry Sony, but you have hurt my feelings. Good bye
mr_torture said:
Just to add my few cents on this subject.
If by "overheating" you mean temperatures about 40 degrees, then I guess it is totally normal behavior, when doing some heavy tasks.
I am also using stock 4.1.2, and I'm not experiencing any abnormal overheating. Yes, sometimes it gets a little bit warmer when browsing the web with Chrome, but it is tolerable. For example, it gets about 40 degrees when I'm playing game for a long time, but never goes much higher than that. Just today I was playing Frontiers for a few hours, charging battery two times today already, and it never got hotter than 40-42 degrees.
Honestly, my last phone, Xperia Arc S, was getting much much hotter on heavy gaming than Xperia T gets now. So I'm not panicking about this at all. Either you're not used to this kind of phone behavior, or maybe your unit is faulty to some extent.
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Click to collapse
Actually my xperia play overclocked to 1.6ghz gets max 38 so how can an arc s with a lower clock speed get that hot with the same processor as the play
Sent from my LT30p using XDA Premium 4 mobile app
So, you're asking ME how? Ask Sony developers, and hardware manufacturers. Also, you got several threads in Arc forums about heating, so you can check them any time you want. Also, the point of my post is that every phone nowadays is having "heating" issue, as people describe it. I think there are "overheating" threads on 90% of Android devices, here on XDA. Tiny devices, packing powerful processors, with almost no cooling, ofcourse these will get hot with heavy overload. Now back on question, I don't have my Arc S anymore, but I remember that area where cpu is placed tends to be so warm that it's unpleasant holding your finger there. To repeat again, much much hotter than on T.
It is just sony which is the problem. Xperia z1 people said was overheating it goes up to 50c! Galaxy note 3 and lg g2 never get to 50c and all have same processer, same ram (note 3 3gb ram) and they don't get to 50c. This is a lot of owners which have this problem
Sent from my LT30p using XDA Premium 4 mobile app
I don't know then. Maybe Sony is heating more than others. I can't really say since I never used any other Android device beside Sony. I know that there are dozens of similar threads on many other devices forums.
All in all, only thing that could make me go away from Sony, is lazy update policy. First with X10, then with Arc S, and now with T. My patience with Sony is coming close to point of no return. I would never switch Sony hardware+design for some other brand, but customer "care" is killing Sony, year after year.
FaiselW said:
Actually my xperia play overclocked to 1.6ghz gets max 38 so how can an arc s with a lower clock speed get that hot with the same processor as the play
Sent from my LT30p using XDA Premium 4 mobile app
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Click to collapse
different chip sets, hardware, command lines etc even if you think the chip set is the same as its labelled the same it could well be different its more complicated than that ... take the galaxy ace some CPU's i could get to overclock to 1.4GHz where as others would make 1.2 and alot wouldnt even make that (i have had 8 ace's myself and have modded around 30 for friends who just didnt like the samsung stock) just comparing clock speeds and things like that for example i have a pc with a single core GHz intel processor and a pc with a dual core intel processor at GHz (so that's equivalent of GHz) ..... on that the dual core should get hotter but it gets to around 25 and sits there almost no matter what i throw at it where as the 3.7 single core regularly reaches up to 45 when its just playing a song not even doing anything hard really ..... have tested this on xp, 7 and ubuntu all with the same results ..... going back to the mobile phone my arc s used to reach 42 with heavy use and my T reached around 38 so im not worried about the heat
FaiselW said:
I know 40 is pretty normal but getting it in 10 minutes of switching phone on is not
Sent from my LT30p using XDA Premium 4 mobile app
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Click to collapse
I do not agree. If I do what you described in one of your previous posts, my V will reach easily 40 C. Especially the GPS sensor is a relevant mA consumer. The power it consumes will be generating heat. The same happened when I was applying a new ROM, the first day the phone was unpleasant warm to hot.
But mine does not smell when hot. If your's does then that would be an easy case to demonstrate live to a customer service person, and the way how you write it, it seems this is easy to replicate. Then why do you bother with quarrelling with them on the net? What do you think, how many people come around a customer service every day with nothing more than a hot fart?
Unless you come up with some new aspects, I am not intending to write any more than that to the issue.

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