Database Develop

[Q] WHY can't the Nexus One bootloader be re-locked?

I understand that currently it cannot be relocked on it has been unlocked. But I would like to know why if anyone knows?
Would it be possible in the future?
And is there anyone working on this now?

There is no real reason to want to work on figuring it out.
The only reason would be to cheat on your warranty. And HTC is actually honoring all the hardware related warranty cases.
So no good reason to re-lock, and thus no real reason for devs to work hard on figuring it out.

Mine can be
Obviously that doesn't help you much though. To be able to lock it again, you need to know how to set S-OFF, which is something that (as it stands) can't be done.

Just wondering but if HTC honors the warranty on a phone with unlocked bootloader, why do the 2 different guides to rooting say one will void warranty (unlocking bootloader) and one will preserve the warranty (the one-click app)?

By law HTC can refuse to support but they are supporting for some strange reason. The disclaimers are there to warn that HTC could stop supporting at any time if they see unlocked bootloaders.

I think re-locking the bootloader is quite possible... the only problem at this point is... we don't know how... it could be a software or hardware hook, but ATM, no one knows...
And I don't believe anyone is eagerly trying to find this since HTC seems to be honouring hardware warranty even with unlocked bootloaders...

It is the price of doing business
Once the boot-loader is unlocked you can do things to your phone like over-clock the cpu or run the flash at super-bright for hours. In other words, you can do things that could damage your phone that would not be HTC's fault ... therefore they shouldn't be held liable.
So instead of just locking the phone down like most of the phones out there, HTC/Google give you a choice: Stay stock or unlock with one command. If you choose to unlock they they don't have to honour their warranty because you could be doing bad things to your phone.
The fact that they give us the choice is one of the reasons I bought this phone. The fact that they are honouring the warranties even when you unlock is extra nice of them.
Long story short: Unlocking is a sign that you've been messing with your phone and that is all it is. It is irreversible by design and there is no reason to reverse it.

It is not irreversable by design, HTC can do it.
Besides, unlocking the bootloader is not a pre-requiste to any of the things you listed above anymore (aside from FRG33 users, anyway).

Rusty! said:
It is not irreversable by design, HTC can do it.
Besides, unlocking the bootloader is not a pre-requiste to any of the things you listed above anymore (aside from FRG33 users, anyway).
Click to expand...
Click to collapse
My money is on a special hardware device that HTC uses that force-flashes the entire rom on the phone. With out the special hardware, I am betting there is no way to do it.
But like others said, who cares. There is no point in putting effort in to something so irrelevant.

That's what I assumed, 'til I noticed my phone was S-OFF after being repaired.

Looks like something along those lines, just got my device back yesterday from having the power button fixed and its locked again. now that we have one click root i can now load CM6 without unlocking it again.

Clarkster said:
...The only reason would be to cheat on your warranty. And HTC is actually honoring all the hardware related warranty cases...
Click to expand...
Click to collapse
They aren't honouring it for me, my mic and speaker have ceased to work, and they have flat out refused to even deal with me, because I have an unlocked bootloader

Yeah thee only reason would be to cheat my warranty. but im glad to here that HTC has been honoring a lot of your guy's warranty's anyways.
To be honest a lot of manufactures dont fix the product, they just give you a new one anyways. so they made not even notice. right now im having a hardware issue with the trackball (i bought it on eBay :[ ) and i want to send it in but idk if i should??

mezhopking said:
They aren't honouring it for me, my mic and speaker have ceased to work, and they have flat out refused to even deal with me, because I have an unlocked bootloader
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Click to collapse
Sorry to hear, for me it never came up as a question. With you, since both are broken they probably assumed it was caused by software and wrote you off.
I would say keep trying they should be at least let you send it in, and then let you know if it truly is out of your warranty and give you a price to fix.

New phone :d
Called HTC and got some of the best customer service of my life. Told them my trackball wasnt working properly anymore and they are sending me a brand new phone with next day shipping. Never asked once about it being unlocked.
So it seems as you guys are right, as long as it isnt an issue that could be caused my unlocking and messing with you phone they will still honor your warranty.
BEST THING THO...I get to keep the battery, and i bought my phone used for 450 and now im getting a brand new phone

Just so you know OP. I unlocked my Boot loader, but my phone had hardware problems. So I called them, they said they would send out a replacement, next day I cancelled it for reasons I am not going to get into detail over. Well they replacement arrived and my card hold was realized, so I got two nexus's Think I am going to call them and still send the bad one back anyways though.
Moral HTC is has superb warranty!

Unlock Warranty Consequences?

I'm dying to get root (event temp) so I can chroot debian but due to the apparent flimsiness of the dock am a little scared to loose warranty coverage.
What are the real consequences of unlocking on warranty? If the hinge or connector breaks (hardware issuss) does Asus just turn it away if unlocked?

I don't know how Asus handle this, but I know from Sony and HTC that there never was a problem when unlocked. Just if you grill your processor or hardbrick the phone MAYbe they refuse, but I never ever heard something like this.
If the dock breaks it more common that a seller states that it is your fault because of using too much force.... But they can't refuse warranty on hardware dock because of rooting the tablet...
A friend hardbricked his Samsung and the message from service center was that it fell on the floor I guess in most cases they can't tell if you brick if it's from rooting/flashing or not....

I talked to Asus polish support yesterday, about this. The guy said that when you unlock the bootloader, you loose WHOLE warranty.
He even said that if you bought yours with keyboard dock, you loose your warranty on that too.

huball said:
I talked to Asus polish support yesterday, about this. The guy said that when you unlock the bootloader, you loose WHOLE warranty.
He even said that if you bought yours with keyboard dock, you loose your warranty on that too.
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Click to collapse
He can say that, but I don't believe that they would have any chance in court...

huball said:
I talked to Asus polish support yesterday, about this. The guy said that when you unlock the bootloader, you loose WHOLE warranty.
He even said that if you bought yours with keyboard dock, you loose your warranty on that too.
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Click to collapse
Yup. Unlocking any asus tablets fully voids your warranty. But I don't know how they can deny warranty on the dock if you just send the dock.
Sent from my SGH-M919 using Tapatalk

aznmode said:
Yup. Unlocking any asus tablets fully voids your warranty. But I don't know how they can deny warranty on the dock if you just send the dock.
Sent from my SGH-M919 using Tapatalk
Click to expand...
Click to collapse
Because that's what you agree to when you unlock...
The text you have to agree to before you use the unlock tool doesn't leave any doubt's: You kiss your warranty good bye - no matter what. There have been cases where TF700 users got a warranty repair even after unlocking. But I would not count on it. And you certainly cannot demand it.
Unless you live in the EU, it seems. Stronger consumer protection laws seem to give users a leg up, so research your country's laws.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 4

Yezariael said:
He can say that, but I don't believe that they would have any chance in court...
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Huh? Got that kind of money do you? Know the law do you? Those guys are the 5th largest PC vendor in the world. Go for it I dare ya.
Anyway if you search on this you find some that tried to send it back and they WOULD NOT fix it. Wanted to charge them hundreds of dollors to fix. Yet I think I remember someone that got it fixed. Not worth it. Its ASUS

Zeblade said:
Huh? Got that kind of money do you? Know the law do you? Those guys are the 5th largest PC vendor in the world.
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Yeah, I know the (Swiss) laws, and if I need a good lawyer I have an insurance for this Anyway, consumer have a lot of rights, at least in Switzerland and EU, and a company cannot deny any warranty. If the defect is a consequence of unlocking they could, but not if the dock is not working properly... The problem is, most people would not go to court because of this 500 bucks...

In Europe (EU) they can't deny warranty by law. Doesn't matter what Asus tells on their website.
When for example the dock cnnector is broken and you are unlocked the manufacturer MUST PROOF that the malfunction was caused by unlocking the device and they can't.
Would they reject warranty then a letter of a lawyer does miracles.

Hi, here in Germany we have two warranties. One comes from the law and helps you six months, after this time you have to prove that the damage existed from the beginning which is practically nearly not possible. They can´t deny you this warranty as it´s a law.
The other warranty which comes from the manufacturer is something they can deny as it is voluntary.
So at least for me right now I don´t want to root even though I really want to root .
My question belonging to this is if there will be a chance to root without unlocking the bootloader? As I read that unlocking the bootloader on an Android device helps in first place to install a custom rom. So getting root with the stock kernel schouldn´t void any warranty...

SHadowral said:
My question belonging to this is if there will be a chance to root without unlocking the bootloader? As I read that unlocking the bootloader on an Android device helps in first place to install a custom rom. So getting root with the stock kernel schouldn´t void any warranty...
Click to expand...
Click to collapse
There is. On other devices some developers made it possible, but usually it takes "some" time... can be tomorrow, can be in 1 year, can be never... Has nothing to do with stock kernel, when you can install a recovery you can change kernel, too. With official unlock tools like Asus or Sony are doing they get a database with all unlocked devices... What they do with this data is another question

Thanks, i´ll patiently wait for the day to come

asus reply
So as most will know, my TF701 is unlocked.
I do have trouble with the dock connector, I agree it's annoying.
So I contacted the ASUS support of doom, to find out more (I don't actually think of returning it, I just wondered).
As the The unlocker phones home, my warranty is bust.
Dear Mr. Dunwell,
thank you for your email request.
This unit is Out of Warranty due to Unlock device.
In the case of an under warranty repair is first created a cost estimate.
Here, a service fee in the amount of about 135 CHF.
This amount is also refusing to pay the cost estimate, and covers the cost of inspection and the shipping of the unrepaired unit.
It is not possible for us to name the price in advance without having to inspect the equipment, please be understanding of this.
1. Please fill in the relavant warranty application (3. Send in Service - Einsendung defekter Ware) form for your product, by clicking on the link:
https://eu-rma.asus.com/pick_eu/ch_d/eee.html
2. After approval of the submitted data you will receive the RMA number and shipping instructions from us by e-mail.
3. Please read our Terms & Conditions before filling in the RMA forms.
Please don't hesitate to contact us, if you have any questions.
We are committed to customer satisfaction.
You will receive in the next few days by e-mail a link to your satisfaction survey.
We would be very happy if you take the survey and evaluate our service.
Your answers will help us identify the areas where we could improve.
Sincerely,
Mehmet Adyakar
Click to expand...
Click to collapse
What do I learn of this?
Screw ASUS support
Wait for diy fix to appear

lpdunwell said:
So as most will know, my TF701 is unlocked.
I do have trouble with the dock connector, I agree it's annoying.
So I contacted the ASUS support of doom, to find out more (I don't actually think of returning it, I just wondered).
As the The unlocker phones home, my warranty is bust.
What do I learn of this?
Screw ASUS support
Wait for diy fix to appear
Click to expand...
Click to collapse
CHF - you're in Switzerland? Check your consumer protection laws. You guys in Europe are much better off than us here in the US. Netherlands and I believe Germany does not let Asus get away with voiding the warranty just because you unlock. So check the laws in your country...

berndblb said:
CHF - you're in Switzerland? Check your consumer protection laws. You guys in Europe are much better off than us here in the US. Netherlands and I believe Germany does not let Asus get away with voiding the warranty just because you unlock. So check the laws in your country...
Click to expand...
Click to collapse
Yes, Switzerland. Thanks. I will! I replied to ASUS and asked about that.
Besides that, I always hate returning things. If there's a way to get it sorted with little hassle, that's my choice.
IMHO the only thing worse than warranty with broken electronics is broken guns. -.-

lpdunwell said:
Yes, Switzerland. Thanks. I will! I replied to ASUS and asked about that.
Besides that, I always hate returning things. If there's a way to get it sorted with little hassle, that's my choice.
IMHO the only thing worse than warranty with broken electronics is broken guns. -.-
Click to expand...
Click to collapse
Indeed here in Holland they can't refuse the warranty because of unlocking. In fact ASUS must proof that the connector problem was caused by unlocking the device and they can't of course.
Sent from my superfast Asus Infinity TF701with Dock

lpdunwell said:
Yes, Switzerland. Thanks. I will! I replied to ASUS and asked about that.
Click to expand...
Click to collapse
Do you have an insurance for things like that? (Rechtsschutzversicherung) They would do the work, as I don't believe that Asus will say "Oh yes, Swiss guy, no problem!"

I had a tf700 which I'd unlocked, rooted, etc..
The display developed a few solid rows of red pixels depending on pressure from the dock hinge. I sent the unit in under RMA and they replaced the screen and sent it back. It was returned still unlocked and loaded w/ the same OS load I sent it in with. No questions asked.
My expectation is that if the issue could be software related to something you've done, then you'll be in a pickle.. but if it's actually hardware, they'll honor things without problem (at least, that was my experience).
LK

linuxkidd said:
I had a tf700 which I'd unlocked, rooted, etc..
The display developed a few solid rows of red pixels depending on pressure from the dock hinge. I sent the unit in under RMA and they replaced the screen and sent it back. It was returned still unlocked and loaded w/ the same OS load I sent it in with. No questions asked.
My expectation is that if the issue could be software related to something you've done, then you'll be in a pickle.. but if it's actually hardware, they'll honor things without problem (at least, that was my experience).
LK
Click to expand...
Click to collapse
That is nice and all but your speaking for Asus and you can't. We always find that one person on that one day that didn't do their job. You got lucky. I am sure more posts like this will help Asus really slack off more.
I just read last week someone sold their Tf700 unlocked on ebay. The buyer new all this bought it anyway. The screen cut out a month later Asus would NOT touch it unless the guy gave up about $150. The unlock had nothing todo with the screen what so ever.
So NEVER listen to posts like this. You void the warranty and you want them to look the other way. Granted I don't know one time a unlock was the cause of a broken tablet lol but Man if you ever learned anything then remember when you took that tag of your mattress and look what happen.. what happen? Yeah

Zeblade said:
That is nice and all but your speaking for Asus and you can't....
Click to expand...
Click to collapse
linuxkidd said:
...My expectation is that ...
Click to expand...
Click to collapse
Nope.. not speaking for Asus.. Giving my expectation, not policy of Asus (as caveated with "My expectation is that...")
Zeblade said:
...I just read last week someone sold their Tf700 unlocked on ebay. The buyer new all this bought it anyway. The screen cut out a month later Asus would NOT touch it unless the guy gave up about $150. The unlock had nothing todo with the screen what so ever....
Click to expand...
Click to collapse
I believe you found the reason it wasn't honored right here... Warranty almost never transfers across owners. They (in general, not speaking specifically for Asus) usually state that they are only good for the original owner of the device.
It is true that either
A) I found the one person (or persons... ) slacking in their job and they replaced a hardware component which was clearly defective and had nothing to do with the device being unlocked.
or
B) The few other people who've had issues found the one or two people who were being dicks.
Either way, the story you provide doesn't even apply due to the tablet not being with the original owner.
LK

Unlocking T-Mobile moto x from sale

I was considering unlocking my gf's T-Mobile Moto X but some of the disclaimer language gave me pause.
"You have only yourself to blame. Once you get the unlock code, your device is no longer covered by the Motorola warranty; in other words, please don't blame us if things go wrong, even if they appear unrelated to unlocking the bootloader."
In actual practice, how strict are they about this if it is clearly a hardware defect (eg: screen burnout) ? Does anyone have experience or insight they can share?
Thanks!
Sent from my SCH-I535 using Tapatalk

bobloblaw1 said:
I was considering unlocking my gf's T-Mobile Moto X but some of the disclaimer language gave me pause.
"You have only yourself to blame. Once you get the unlock code, your device is no longer covered by the Motorola warranty; in other words, please don't blame us if things go wrong, even if they appear unrelated to unlocking the bootloader."
In actual practice, how strict are they about this if it is clearly a hardware defect (eg: screen burnout) ? Does anyone have experience or insight they can share?
Thanks!
Sent from my SCH-I535 using Tapatalk
Click to expand...
Click to collapse
It's void and done. It isn't like HTC when they say it only voids the warranty if it gets bricked or something like that. If you unlock it and try to return/RMA, you cant. When you provide the serial number, it wont let the reps issue an RMA. I learned this the hard way. I unlocked my tmobile one and it began creaking a lot on the back panel, but they couldn't do anything about it since I unlocked the bootloader. It sucks that the TMO and the Developer edition models are exactly the same, but the warranty doesnt get voided on the DE model.

aooga said:
It's void and done. It isn't like HTC when they say it only voids the warranty if it gets bricked or something like that. If you unlock it and try to return/RMA, you cant. When you provide the serial number, it wont let the reps issue an RMA. I learned this the hard way. I unlocked my tmobile one and it began creaking a lot on the back panel, but they couldn't do anything about it since I unlocked the bootloader. It sucks that the TMO and the Developer edition models are exactly the same, but the warranty doesnt get voided on the DE model.
Click to expand...
Click to collapse
Thanks for the reply though that does suck. So then, are there any other options or workarounds. Is Pwnmymoto still an option for custom Roms as described here: http://www.androidpolice.com/2013/0...nd-maxx-makes-flashing-custom-roms-a-reality/
I'm doing a lot of reading and trying to get a handle on all this, but I've been on Samsung phones since the original galaxy so this is all new to me. Are there any up to date comprehensive guides that I should dig into regarding my options for custom roms?
Thanks again.
Edit: apparently pwn is no longer an option as described in the link above. There's a ton of conflicting Information since 4.4 dropped. Seems like I have a ton of research to do.
Sent from my SCH-I535 using Tapatalk

bobloblaw1 said:
Thanks for the reply though that does suck. So then, are there any other options or workarounds. Is Pwnmymoto still an option for custom Roms as described here: http://www.androidpolice.com/2013/0...nd-maxx-makes-flashing-custom-roms-a-reality/
I'm doing a lot of reading and trying to get a handle on all this, but I've been on Samsung phones since the original galaxy so this is all new to me. Are there any up to date comprehensive guides that I should dig into regarding my options for custom roms?
Thanks again.
Edit: apparently pwn is no longer an option as described in the link above. There's a ton of conflicting Information since 4.4 dropped. Seems like I have a ton of research to do.
Sent from my SCH-I535 using Tapatalk
Click to expand...
Click to collapse
Wow... really? I was within my 14 days so I returned the phone even with the unlocked bootloader. That's really strange. there must be something you could do about a hardware defect. Just because a company makes you sign away your rights does not mean that the agreement is valid. Just as when you sign liability waivers for certain things, the agreement is just to discourage you from trying to sue, etc.
I know that in Europe you can't just void an entire warranty for unlocking a bootloader. Something software related could be voided, but a non-related hardware defect could not be claimed void because of the bootloader. Kind of like how on cars, you cannot void an entire warranty for having an aftermarket part, if that part cannot cause whatever defect you are trying to claim.

BIG WARNING before you buy an Asus android devices

Long story short:
If you UNLOCK BOOTLOADER of your device, you FULLY VOID the WARRANTY of the device.
Yes, defective screens, batteries....your warranty is not covering anything once you unlock your device using Asus's official unlock app.
You may wonder why Asus designed an app to unlock the bootloader of your device? Because when you unlock it, the app connects to Asus's server on internet, submit your device's serial number, and Asus knows that a device with such serial number is not under warranty anymore.
End of story. I learned it the hard way.
Want a good rooted device?
Go Samsung, Google Nexus, HTC
Google and HTC have clearly stated that unless the damage on the android device is caused by unlocking the bootloader, the device will be under warranty.
From my searches online you can re-lock your Samsung devices and you get your warranty.
My new Oneplus One phone even offers 1 time first year accidental screen replacement just like htc m8 in the US.
As of tablets, the Nexus series are always the best choices.
---------------------------------------------
Now, if you live in a region where there're laws enforcing hardware warranty of bootloader unlocked devices, you might have a chance to fight it back, but consider what you might need to go through I'd ask why not buy a better device with better warranty?

Why did that come as a surprise????
It's stated clearly when you run the unlock tool and BEFORE you hit "I agree".....

It seems like every ROM and kernel thread for Asus tablets on XDA warns you about this, so I don't know how you missed it.
The latest Samsung tablets like the Galaxy Tab S will also present a warranty problem, because depending upon which model you get there currently may be no way to root them or flash a new ROM without tripping Samsung's annoying Knox counter, which will void your warranty.
I know because I recently had problems booting my TF701T -- out of warranty because I had unlocked it -- and researched the other 10 inch tablets out there. Nexus tablets don't have SD card slots, which is a deal-breaker for me. HTC doesn't make its own brand tablets anymore, so I don't know why you mentioned them -- the only tablet they make right now is the Nexus 9.
I wasn't impressed with the offerings from Lenovo and Sony either, not after using a high DPI device like the TF701T. So I was pretty relieved when I got my Asus tablet working again and didn't have to buy another one.
You don't mention why you needed warranty service, or why you unlocked your bootloader.

berndblb said:
Why did that come as a surprise????
It's stated clearly when you run the unlock tool and BEFORE you hit "I agree".....
Click to expand...
Click to collapse
Not before I purchaseed the product.....

Danforth said:
It seems like every ROM and kernel thread for Asus tablets on XDA warns you about this, so I don't know how you missed it.
The latest Samsung tablets like the Galaxy Tab S will also present a warranty problem, because depending upon which model you get there currently may be no way to root them or flash a new ROM without tripping Samsung's annoying Knox counter, which will void your warranty.
I know because I recently had problems booting my TF701T -- out of warranty because I had unlocked it -- and researched the other 10 inch tablets out there. Nexus tablets don't have SD card slots, which is a deal-breaker for me. HTC doesn't make its own brand tablets anymore, so I don't know why you mentioned them -- the only tablet they make right now is the Nexus 9.
I wasn't impressed with the offerings from Lenovo and Sony either, not after using a high DPI device like the TF701T. So I was pretty relieved when I got my Asus tablet working again and didn't have to buy another one.
You don't mention why you needed warranty service, or why you unlocked your bootloader.
Click to expand...
Click to collapse
Got a defective screen......but then I used HTC, nexus, and apple devices before, and none voids your hardware warranty for unlock bootloader/jailbreaking....... and you don't ask why ppl unlock bootloader on xda?

alvinma said:
Got a defective screen......but then I used HTC, nexus, and apple devices before, and none voids your hardware warranty for unlock bootloader/jailbreaking....... and you don't ask why ppl unlock bootloader on xda?
Click to expand...
Click to collapse
I asked why because I am wondering how you avoided reading any of the warnings in all of the Asus ROM and kernel threads. Pretty much all the instruction posts include the warning. I thought perhaps you had decided to unlock without first deciding on a particular ROM. But then, as berndblb mentioned above, there's that final warning when you run the unlock tool...
Given all the complaints about defective docks, I made sure to use my TF701T for more than a month before unlocking, to give time for any hardware flaws to show up. I also always read up about what is involved in rooting/replacing the ROM for any device BEFORE I even buy it, which is why I ruled out getting a new Samsung Galaxy Tab S.
Sorry to sound so unsympathetic -- it does suck that your display crapped out AFTER you unlocked it -- but I guess you'll just have to consider this a lesson hard-learned.
EDIT: I wanted to add that, not only does Samsung have Knox -- meaning you can potentially void your warranty just by rooting it -- Apple also reserves the right to refuse warranty repairs if your device is jailbroken. That means that you can get screwed if your device ends up in a state where you can't remove the jailbreak, even if the jailbreak had nothing to do with the problem.

To be honest I agree with OP. I have had so many devices through the years, HTC, Sony, Motorola, Samsung, Apple... I have always been into unlocking and rooting.
In EVERY rom thread for EVERY device you can read that you will loose warranty etc if you flash! So there is no difference here at the Asus forums of course.
The difference is that no other manufacturer that I know really use the serial number this way and deny you the hardware warranty after unlocking bootloader!
Software warranty would be understandable since you modify the software.
I have sent so many different devices for repairs, everyone unlocked and/or rooted and I have never had a problem. Sony, Samsung, HTC, Motorola... No problem at all.
I thought this would be the case with Asus too, but when I have been in contact with their technical support they clearly states that after unlocking the bootloader you will loose the complete original warranty, inclunding for hardware faults.

Its a good product. A good buy once safely rooted.
However I agree if you don't really find out without researching.
It shouldn't be difficult for Asus to stand behind the product with good service at least of all things.
Maybe it sounds crazy, but they should say "You root you void your warranty, but we fix it anyway?!"
"What on earth have you got to be kidding. We dont pull those stunts."
And maybe some places do fix it anyway. But as a result these things dont sell.

I'll throw in my 2 cents also.
Most of the other manufactures also state that if you unlock/root your warranty is void. The difference is, most of them do not provide a way for you to do it.
For most of the others the only way to root was with an exploit and then you could either unroot for warranty or mess it up so bad that they couldn't tell that it had been rooted.
I agree with the Asus policy, you mess around with it anyway then it's your problem.
It is clearly stated on their website that it voids warranty, if your complaint is that you didn't know before you bought it then that is your fault. Did you do any research on their website before you bought it, did you look at any threads here on xda? If you bought it so that you could root it you should have know, if you bought it because you liked it and then you read all the warnings and rooted it because you could after, then it's your own fault. Sorry
I could make analogies to other things about how it is similar but the bottom line is their warranty specifically says that if you rooted it your warranty is gone. It is clearly stated and you ignored it.

STILL, there is a big difference between Asus and other manufacturers!
Sony also provides unlocking tool, says unlocking MAY void warranty, but issues such as known hardware problems is still covered.
HTC also provides unlocking tool, says unlocking MAY void warranty and hardware problems non-related to unlocking seems to still be covered.
Samsung uses it's KNOX system which does not register the serial number when unlocking but make a flag in the phones bootloader. Samsung handles this different in different countries but generally it seems to be no problem to still get the phone repaired under warranty.
So when Asus register your serial number when you unlock the bootloader and then denies ALL warranty claims is not "something every manufacturer does".
And with the TF701 which has some big quality issues, like keyboard dock, loose glass, why would these not be covered by warranty just because the software is modified? It does not make sense.

I bought an unlocked TF701T on ebay. It was unusable with lots of phantom touches. I chatted with Asus service and explicitly stated that the device was rooted and unlocked. They said it was under warranty and gave me an RMA number. A week after I shipped it the tablet came back repaired. I was quite pleased with their service.
Sorry, I know that's like gasoline on the fire if someone had a bad experience. But they did well and I have to give them credit.

That's good to hear! In which country do you live?

Do NOT buy ASUS ever !!! this tablet is piece of s***.... sorry but it is the truth
hi guys,
I can only confirm what other users have stated about bad experience with asus tf701t , on paper it looks very nice, but the reality is very different ! do not waste your money on a company that is looking for one shot users.
I bought mine from amazon, and from the very beginning i had problem with screen sensitivity, sometimes there are phantom zones, means when i touch the screen nothing happens, like at the top when trying to roll out the android menu. (middle top part of the screen)
So since i am a very loyal asus customer, (laptop ROG, motherboards, asus infinity 700,) i was used to 'ok' quality, so i was not suspecting hardware. I thought my issue was software related. So i flashed and updated my rom.
Unfortunately it DID NOT resolve my problem, so that proved me that the problem is hardware related. So i write ASUS customer support, and they refused to repair their piece of crap they sold me. Hidding behind the warranty policy...very lame !
They refused to face the facts. I wrote a second time kindly to ask them to reconsider, since i am a good customer and i am asking for the first time the support that i deserved, since my tablet is just 6months old, and problems started from day 1 !!
ASUS told me i could send the tablet and so a check to see what needs to be replaced for EUR 75 , and only then a quote could be made about how much more I would need to pay for the repair... GIVE ME A BREAK !
First they sell me untested hardware...because if it would have been gone through proper quality test it would have ended in the garbage can and not on shelves.
The quality and success through time of a company comes not only from what you build but the support you give to your customers, and also know to admit when you build and publish crap on the market !
Sorry to be so hard, but honestly between the way i have been treated and the way I describe it to you, i am polite.
I will NEVER ever in this life BUY Asus again. Farewell to asus and burn in hell...
So think twice give before you buy asus. I hope this review will give you also a preview of what this Asus tablet is.

alvinma said:
Long story short:
If you UNLOCK BOOTLOADER of your device, you FULLY VOID the WARRANTY of the device.
Yes, defective screens, batteries....your warranty is not covering anything once you unlock your device using Asus's official unlock app.
You may wonder why Asus designed an app to unlock the bootloader of your device? Because when you unlock it, the app connects to Asus's server on internet, submit your device's serial number, and Asus knows that a device with such serial number is not under warranty anymore.
End of story. I learned it the hard way.
Want a good rooted device?
Go Samsung, Google Nexus, HTC
Google and HTC have clearly stated that unless the damage on the android device is caused by unlocking the bootloader, the device will be under warranty.
From my searches online you can re-lock your Samsung devices and you get your warranty.
My new Oneplus One phone even offers 1 time first year accidental screen replacement just like htc m8 in the US.
As of tablets, the Nexus series are always the best choices.
---------------------------------------------
Now, if you live in a region where there're laws enforcing hardware warranty of bootloader unlocked devices, you might have a chance to fight it back, but consider what you might need to go through I'd ask why not buy a better device with better warranty?
Click to expand...
Click to collapse
With Unlock can't Asus refuse warranty in EU and CH generelly. A short letter from my adovator and Asus repair under warrenty my laudspeaker. Only defects with connection with Unlock can refuse from Asus, but ASUS must prove relation.
ASUS AGB are not allowed in EU or CH and violate law. Paper are patience and not all was wrote is true

It probably depends on certain issues and the extend of damage like if you dropped it or something. Edit: If ASUS DOESNT STAND BEHIND THEIR PRODUCT. Unless they change their tune I wont buy another Asus thing.

Asus warranty
Your Asus warranty is of no use anyway. Here's my experience:
I bought the tf701 when it came out. I read a lot of reviews, watched Youtube reviews and so on.
When I received it I noticed that the tablet did not sit firmly in the keyboard dock. However there were no other problems so I did not care. After a few weeks I noticed connectivity problems between the dock and the tablet. I found out that many people had that problem and that all docks are affected from the first and second batch (not a single word about that in any reviews I watched previously). I wrote Asus and they told me to talk to the vendor where I bought it. this vendor (eGlobal) asked me to send my tablet and dock to them on my own costs, what I did. after 8 weeks or so I got it back in a worse shape than before. Not only the problem has not been fixed, one of the rubber feet was missing and the tablet had some scratches on the back side. eGlobal told me that it was Asus' fault, so I contacted Asus again. They were replying with the same message (copy&pasted), no matter what I wrote them, that I have to contact my vendor. eGlobal was likewise uncooperative blaming Asus instead. The tablet was still under warranty but all I got from it were some scratches and a missing rubber foot.
I got Asus mainboard, display and other hardware but this was definitely the last time that I bought an Asus product.

You should direct your frustration against the people that deserve it - your vendor (eGlobal) as it is they that have the support. The manufacturer is not involved (at least if you are located in Europe - aren't quite sure how the laws are in other parts of the world). If you have received your goods back from repair in damaged condition, you should take it up with the vendor...

I am located in Europe. My experience with ASUS support is that they are quick to reply and I have never had a problem with getting a warranty service approved (yet). I have sent in two computers (one computer two times and the other four times) and my TF701 two times. The irritating thing is that they give you a date (but no time) when the transport company will come and pick it up which means I have to take a day off work just sitting at home waiting for the transport company. When they want to deliver it to me it's the same thing, they give you a date and you are supposed to wait at home whole day.
The most irritating thing about this is that the transport company (in my case DHL) has a service point just around the corner from my house but they will not accept that I leave the box there, they HAVE to collect it at my home. Every other company I have sent products for warranty service to have given me the option to leave it at a service point and then collect it there.
ASUS service work shop in Czech Republic where all my services have been sent seems to have problems with understanding English since they often just fix some of the problems I have had, not all of them.

HeartWare42 said:
You should direct your frustration against the people that deserve it - your vendor (eGlobal) as it is they that have the support. The manufacturer is not involved (at least if you are located in Europe - aren't quite sure how the laws are in other parts of the world). If you have received your goods back from repair in damaged condition, you should take it up with the vendor...
Click to expand...
Click to collapse
The faulty product comes from Asus. The repair that achieved absolute nothing was done by Asus and overall support from Asus isnt that great. Sure, I will not buy from that vendor again because their support lacks as well. Bottomline is that your warranty is worth nothing at all.

does op not realize that both iterations of nexus 7 tablets are made my asus? so recommending against asus, but recommending a nexus tablet is... well... dumb... Asus makes amazing products. just do a bit of research before purchasing, and especially before rooting and you will be fine. I own both a nexus 7 gen 2 and a transformer tf701 both unlocked and rooted. never had a single issue with either, and if it werent for rooting and the custom rom community my transformer would still be stuck on KK rather than able to run both LP and linux simultaniously... again, asus makes great products. I'd go asus over samsung any day... KNOX is a *****..

[Q] HTC Denying a warranty repair - advice

Hi all,
HTC have been denying me a warranty repair on my HTC One because I installed a custom rom (android revolution).
Now, the phone died in it's stock state. It had software errors (random car mode launching, going into landscape on the homescreen, rebooting apps) so I installed android revolution to see if it would fix it. It didn't, and it turns out the PCB Main board needs replacing. By this point, I couldn't revert to stock, so I checked the warranty info thoroughly which doesn't explicitly prohibit the unlocking of the bootloader.
3 months later, they are still refusing to repair my handset simply because it has a custom bootloader on. I've done my research and posted on their Facebook pages (can't link as I'm a new user).
And I got a call just telling me I was wrong, essentially. I posted another one today (can't get the link to it for some reason) but it's on HTC's and HTC Australia's main page.
Any thoughts or advice?
Cheers

gabjam said:
so I checked the warranty info thoroughly which doesn't explicitly prohibit the unlocking of the bootloader.
Click to expand...
Click to collapse
See in red.
In orange is their explanation why they might void your warranty.
HTC is committed to listening to users and delivering customer satisfaction. We have heard your voice and starting now, we will allow our bootloader to be unlocked for 2011 models going forward. Please keep an eye on this website for more details on which devices will be adding this feature. We are extremely pleased to see the energy and enthusiasm from our fans and loyal customers, and we are excited to see what you are capable of. HTC eagerly anticipates your innovations.
It is our responsibility to caution you that not all claims resulting or caused by or from the unlocking of the bootloader may be covered under warranty. Please note that unlocking your bootloader does not mean that you will be able to unlock the SIM lock. Unlocking your SIM lock is at the discretion of your operator/carrier and is not part of the bootloader unlocking scope.
Our devices have been designed with our hardware and software specifications in mind and unlocking the bootloader will change the software and may cause unexpected side effects. It is impossible for HTC to ensure the proper functioning of your device after this. In the worst case scenario, it is possible that your device may be physically damaged due to overheating or the behavior of your device might be altered including, but not limited to, hearing aid compatibility (HAC) and specific absorption rate (SAR) values.
Some content on your device may also be invalidated and cannot be accessed any more because of invalid DRM security keys. This includes content that you may have purchased through a 3rd party vendor and through HTC. Furthermore, although you will still be able to receive updates to your device via FOTA (“firmware over the air”), we do not guarantee that updating your device via FOTA will not render your device unusable. Please understand that you will not be able to return your device to the original state and going forward your device may not be held covered under the warranty for all claims resulting from the unlocking of the bootloader. HTC bears no responsibility if your device is no longer usable afterwards.
HTC is committed to assisting customers in unlocking bootloaders for HTC devices. However, due to some of our carrier customers concerns, certain models with specific restrictions may not be able to be unlocked. Please refer to our list of supported devices to see if your device is eligible for unlocking the bootloader.
We strongly suggest that you do not unlock the bootloader unless you are confident that you understand the risks involved. This is a technical procedure and the side effects could possibly necessitate repairs to your device not covered under warranty. If you are still interested in unlocking the bootloader, and you understand the consequences both to your device and to your warranty, then you may refer to the following pages where we have provided the unlocking instructions.
Click to expand...
Click to collapse
http://www.htcdev.com/bootloader
Its a well known fact that you must return your phone back to stock before sending your phone to repair under warranty. Also you shouldn't try to troubleshoot it yourself and take the risk to void the warranty if you still have one.
Its like opening a computer case to try to fix it yourself, then bringing back the computer to the store and asking them to repair it under warranty. They will see that little "void if removed" stickers is torn and will refuse to repair it, same for the "UNLOCKED" flag in the bootloader.
Sorry

Awesome thanks for your detailed reply!
I feel I'm a little in a grey area here as the hardware broke before I installed the ROM and much of their information relates to the warranty being voided if the ROM causes the damage. By the time I went to revert to stock the phone had deteriorated and wouldn't charge or connect to anything so I couldn't get it back in Stock condition.
The phrase 'resulting from or caused by' unlocking the bootloader seems to apply to damage caused by unlocking the phone, whereas mine broke under stock conditions. I was aware of the risks of unlocking the bootloader but as the problems initially manifested as software bugs my first thought was to change the software, by which point I couldn't revert back...

gabjam said:
Awesome thanks for your detailed reply!
I feel I'm a little in a grey area here as the hardware broke before I installed the ROM
Click to expand...
Click to collapse
but you can't prove them that the problem started before unlocking the bootloader but they can prove that you have unlocked it so the warning above apply. Sad story but its how big corporations protect themselves. Hardware damage can really happen when using custom software (e.g. overclocking the cpu too much using a custom rom/kernel) so they need a way to invalid the warranty in these cases.
---------- Post added at 07:37 PM ---------- Previous post was at 07:33 PM ----------
gabjam said:
but as the problems initially manifested as software bugs
Click to expand...
Click to collapse
But unfortunately this issue was probably caused by a defective usb port, most likely the ID pin shorted somewhere and triggering car mode, like if the phone was inserted in a car dock or something like this.

Yeah it was caused by a defective USB port - but it was still charging and connecting at the time so I initially thought buggy software. The USB port then deteriorated.
It would be easier for all parties involved if they simply stated that while they allow unlocking the bootloader, it will automatically void your warranty. Rather than all the ifs and mays around their disclaimers at the moment which are open to interpretation.
Thanks for your replies guys. I appreciate your time.

alray said:
but you can't prove them that the problem started before unlocking the bootloader but they can prove that you have unlocked it so the warning above apply. Sad story but its how big corporations protect themselves. Hardware damage can really happen when using custom software (e.g. overclocking the cpu too much using a custom rom/kernel) so they need a way to invalid the warranty in these cases.
---------- Post added at 07:37 PM ---------- Previous post was at 07:33 PM ----------
But unfortunately this issue was probably caused by a defective usb port, most likely the ID pin shorted somewhere and triggering car mode, like if the phone was inserted in a car dock or something like this.
Click to expand...
Click to collapse
Just a thought - its easy to see how overclocking can damage the processing components or memory components etc, but realistically could they claim a custom rom could somehow damage the USB port?

gabjam said:
Just a thought - its easy to see how overclocking can damage the processing components or memory components etc, but realistically could they claim a custom rom could somehow damage the USB port?
Click to expand...
Click to collapse
Overheating can damage any components including ports.

Make your phone full stock
Remove tempered
Lock bootloader not relock
For all of this you need S Off which may cost you $25

gabjam said:
Hi all,
HTC have been denying me a warranty repair on my HTC One because I installed a custom rom (android revolution).
Now, the phone died in it's stock state. It had software errors (random car mode launching, going into landscape on the homescreen, rebooting apps) so I installed android revolution to see if it would fix it. It didn't, and it turns out the PCB Main board needs replacing. By this point, I couldn't revert to stock, so I checked the warranty info thoroughly which doesn't explicitly prohibit the unlocking of the bootloader.
3 months later, they are still refusing to repair my handset simply because it has a custom bootloader on. I've done my research and posted on their Facebook pages (can't link as I'm a new user).
And I got a call just telling me I was wrong, essentially. I posted another one today (can't get the link to it for some reason) but it's on HTC's and HTC Australia's main page.
Any thoughts or advice?
Cheers
Click to expand...
Click to collapse
Hi,
I have a good track record for complaining and winning so this is how I would approach the issue.
Firstly find the CEO for your regional office's name and email.
When you have nothing to lose go straight to the top it normally gets the quickest response!
Firstly explain (in an email to CEO) how you are a loyal customer to HTC and love the brand because of the flexibility and customisation acheived through this brand like no other.
You have followed the unlocking process exactly as described on the HTC dev site in an attempt to resolve an issue with your phone that developed earlier while still stock.
You realise this was a mistake now but feel let down by the brand that is technically more foward thinking than any other on the market.
You accept liability that your problem could be affiliated to the modifications you have made and may have jepordised your warranty but feel in some way HTC are partly accountable.
You could use this scenario,HTC gave you the keys to the candy store for you to browse and sample at your own convienience,however if you over step the mark in the shop you could be arrested.
No where in their T+C's does it provide an acceptable line to cross which seems a bit unfair.
They have waved a carrot in front of your nose,but snatched it away when it suited them when in their opinion you over stepped their threshold...which do no know is!
Could the company compromise on this occasion and perhaps meet you half way with the repair and take some accountability?
You really love the product and want to remain loyal but truly hoped their customer service would mirror their 1st class product.
Quite often companies like this will waiver bills and repair costs if they think you will remain a loyal customer and spread their name around.
Just think if they wasted a few hundred £'s on you you might influence several people to buy their brand by reputation which is the best marketing tool for any up and coming company.
As i say i have taken this route before and been honest but also expressed my dissapointment in a mature way and had positive results in less than 24hrs.
you could get a good discount which is better than nothing at all and you have nothing to lose at the moment!
Shepps