Hi People...
Today I dropped my XZ at the office, it wasn't a big drop - and it was onto carpeted floor. The phone was fine, no scratches and the screen stayed on.
I gave it the once over, and deemed everything fine.
I left work, paired my bluetooth headphones - listened to music for 30 mins, checked some emails etc. Everything was completely fine.
Then I get home, again - all is fine. Then I get the phone out of my pocket, click the side button to turn the screen on - and I get nothing.
The notification LED isn't working either (when I plug into power, I get nothing)
I know it's working - I get see the screen in direct sunlight. I can unlock the phone - and use it. I have no backlight, or notification LED and it's very, VERY hot.
This is looking like a hardware issue due to the drop - but it was FINE for a good 2 hours after dropping it.
What do you guys think?
EDIT: I should add that when I look at battery stats, I see at the point I got the issue, the power graph just drops off to 0. The phone is plugged into the wall, and is not charging the battery. I can see that it's trying to - but the heat tells me something is not right, and it's draining power as fast as it can charge.
adamsweeting said:
This is looking like a hardware issue due to the drop
...
What do you guys think?
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I would say it's obvious, Insurance or a Service Centre for you I think, but if there's no marks from the drop on the carpet try and claim it under Warranty, just say it stopped working.
Try the hard shutdown,vol up +power for 15 second until you feel 3 vibrations.
Sent from my C6603 using xda premium
gm007 said:
Try the hard shutdown,vol up +power for 15 second until you feel 3 vibrations.
Sent from my C6603 using xda premium
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This resets the settings and delete applications?
BR4DOKYBrazil said:
This resets the settings and delete applications?
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Click to collapse
No it's like removing the battery and put it back.
Sent from my C6603 using xda premium
Yeah... Tried the 3 vibration thing like 3 times. Still nothing.
I really think it's hardware - the fact that it's super hot says it all. I turned it off, and even 20 mins after it's still hot.
I'm totally bummed. Only had it 3 weeks.
I'm going to let it cool down completely, and then give it a charge - but I think it's off to the Service Centre for me.
EDIT: The plot thickens.... I've let the phone cool down completely, and I've just plugged in the charger - and the charge LED is on. This was not happening before. Odd
Related
Well im pretty good with electronic, dis assembly and reassembly... however I may have bit the farm here. I replaced my digitizer for my device and the adhesive I purchased wasnt good enough so it was causing touch screen issues... So I took it all apart again and put it all back together to find OMG it wont turn on? Fully charged battery so I know thats not the issue and everything seems to be put in the right place (as if there is any other way to re-assemble this phone)....
So I did some trouble shooting... I tried switching to an original charger, attempted hard reboot assumed maybe the device was confused... left it on the charger as if god himself removed the remaining battery life all to no avail... However one thing I did notice is that for a while when the device was unplugged and sitting there the LED light would periodically blink red... hmm couldnt find anything on that ... Also when I remove the battery leads and plug it in the LED light illuminates green and stays that way regardless there still is no function to the phone literally a blank screen... I checked the screen and digitizer for damages both on its leads and the devices themselves and found there to be nothing wrong with them...
Im pretty sure I know the answer Im just hoping that Im wrong..
Also heres something Ive noticed as well, that when I plug both the phone in and leave the battery in it gets dangerously hot like battery about to explode hot after about 10 minutes or so
Berrabus said:
Also heres something Ive noticed as well, that when I plug both the phone in and leave the battery in it gets dangerously hot like battery about to explode hot after about 10 minutes or so
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I buy broken Atrix HDs off of eBay all the time so I may be able to help. I've noticed that even though the battery is fully charged, when replacing the digitizer, the phone will think it's dead until it hits 100%. I usually have to hold the power button a Lil longer than normal, and when it turns on it will say 1% bat, remaining. It will charge the remaining battery and instantly jump to 100% when it's full.
Tl;dr: hold power until it turns on, charge to 100%
Markyzz said:
I buy broken Atrix HDs off of eBay all the time so I may be able to help. I've noticed that even though the battery is fully charged, when replacing the digitizer, the phone will think it's dead until it hits 100%. I usually have to hold the power button a Lil longer than normal, and when it turns on it will say 1% bat, remaining. It will charge the remaining battery and instantly jump to 100% when it's full.
Tl;dr: hold power until it turns on, charge to 100%
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Click to collapse
Well heres the thing. I already have been using the phone since Ive replaced the digitizer and its functioned relatively properly (aside from the adhesive not holding the digitizer down) the thing that concerns me is when I hook the battery back up to it and plug the phone in it gets dangerously hot like literally to the point where I question weather or not its going to explode also it doesnt show any LED function with the battery connected.
Go through and double check all of your connections. Also, connect it to your computer and see what device manager says.
Sent from my MB886 using xda premium
darknessrise1234 said:
Go through and double check all of your connections. Also, connect it to your computer and see what device manager says.
Sent from my MB886 using xda premium
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Checked, rechecked and triple checked the connections as you know with the MB886 the connections only go one way and they either are in or not theres no middle-man. Unfortunatly my data-cable is not functioning so I cannot hook it up to the PC at the moment however I assume that if there is no function or charge with it just being plugged into the power cable then likewise would result from a PC connection. Not to mention the unexplained heat... like Im saying its almost to hot to hold kinda heat..
Well, last one I bricked it would be green light anytime it was plugged in and it had a specific register on the device manager.
Sent from my MB886 using xda premium
darknessrise1234 said:
Well, last one I bricked it would be green light anytime it was plugged in and it had a specific register on the device manager.
Sent from my MB886 using xda premium
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When I plug it into my computer it says USB INPUT DEVICE RECOGNIZED DRIVERS INSTALLED CORRECTLY! To me that all sounds posative! Question is where to from here?
Thats with the battery out... When I hook the battery up it immediatly begins to get warm and recognizes as a Motorola USB Composite Device then starts disconnecting/reconnecting... Also during this process I noticed that the aluminum battery chassis is cracked right where the battery connects to the unit...
Do you have a second battery? If so, test the other battery. Otherwise, I am out of thoughts.
Sent from my Atrix HD using xda premium
So I have my Z1 for 5 weeks now and I used some times in my pool in home to take some pictures, I've always been cautious with the flaps and everything, I even immerse it in rice overnight when I use it in water just to be safe. Today I used normally, took some pics with girlfriend, everything worked great, after taking the pictures I left it on the table and about 1 hour later I tried to use it and it was blank (me and the phone were completely dry by that time). If I connect to wall charger or USB the led flash red twice and then blanks. I'll leave overnight charging now but I have no idea what to do. Tried turning off using the red thingy, turning on holding volume up or down but nothing works.
Can anyone help or I will have to send it for warranty?
Oh, and I checked and not a single drop of water entered the phone (apparently).
Valforte said:
So I have my Z1 for 5 weeks now and I used some times in my pool in home to take some pictures, I've always been cautious with the flaps and everything, I even immerse it in rice overnight when I use it in water just to be safe. Today I used normally, took some pics with girlfriend, everything worked great, after taking the pictures I left it on the table and about 1 hour later I tried to use it and it was blank (me and the phone were completely dry by that time). If I connect to wall charger or USB the led flash red twice and then blanks. I'll leave overnight charging now but I have no idea what to do. Tried turning off using the red thingy, turning on holding volume up or down but nothing works.
Can anyone help or I will have to send it for warranty?
Oh, and I checked and not a single drop of water entered the phone (apparently).
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You seem a little paranoid about water, if water had messed your phone up you probably wouldn't even get a red flashing light (as the motherboard would be fried) so you don't need to worry about water damage.
Firstly, presume everything you had on your phone is now gone. Sorry!
Follow these simple steps:
Press & hold the power button and volume up until it vibrates 3 times, then you can go ahead and try to turn it on. Quote me when you reply so I can see it.
Could you also plug it in to your laptop, does the computer read that a device is being connected?
If that doesn't work, we'll try some other stuff and explore some threads! Lots of links for bricked phones. Sounds like it's bricked..
TagEHeuer said:
You seem a little paranoid about water, if water had messed your phone up you probably wouldn't even get a red flashing light (as the motherboard would be fried) so you don't need to worry about water damage.
Firstly, presume everything you had on your phone is now gone. Sorry!
Follow these simple steps:
Press & hold the power button and volume up until it vibrates 3 times, then you can go ahead and try to turn it on. Quote me when you reply so I can see it.
Could you also plug it in to your laptop, does the computer read that a device is being connected?
If that doesn't work, we'll try some other stuff and explore some threads! Lots of links for bricked phones. Sounds like it's bricked..
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Good thing it's not water!
Did it for over a minute and nothing happens. I've tried that earlier too.
Plugging it on the PC makes the sound of device connected, the red light turns on for a while (about 2 or 3 seconds, no blinking) and then it turns off with the sound of device disconnected.
Valforte said:
Good thing it's not water!
Did it for over a minute and nothing happens. I've tried that earlier too.
Plugging it on the PC makes the sound of device connected, the red light turns on for a while (about 2 or 3 seconds, no blinking) and then it turns off with the sound of device disconnected.
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Have you tried plugging it in with the Sony software? If you have that downloaded..
You'll need to do some research... http://forum.xda-developers.com/sitesearch.php?q=bricked phone
I've found a few things, users with the same problem... looks like some may have fixed it.. http://talk.sonymobile.com/t5/Xperia-Z1/Z1-won-t-turn-back-on/td-p/390335
http://talk.sonymobile.com/t5/Xperi...mpletely-Dead-already-PLEASE-HELP/td-p/380387
Have you checked the charger? Try putting it on charge for a few hours then try everything again. Do you have more than 1 charging cable? try the different cable.
TagEHeuer said:
Have you tried plugging it in with the Sony software? If you have that downloaded..
You'll need to do some research... http://forum.xda-developers.com/sitesearch.php?q=bricked phone
I've found a few things, users with the same problem... looks like some may have fixed it.. http://talk.sonymobile.com/t5/Xperia-Z1/Z1-won-t-turn-back-on/td-p/390335
http://talk.sonymobile.com/t5/Xperi...mpletely-Dead-already-PLEASE-HELP/td-p/380387
Have you checked the charger? Try putting it on charge for a few hours then try everything again. Do you have more than 1 charging cable? try the different cable.
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I've already tried some solutions there and will try others now.
PC Companion won't detect phone. Same with Update Service.
Worst case I'll leave it charging for 12 hours. Thanks for the help, I'll come back later with some feedback. I'll probably get in touch with warranty tomorrow morning.
I'm experience this problem with xperia z after washed the phone. I thought is water damage so I'm just leave my phone. Buy new xperia Z1.... But after 1 month i check back my phone surprise!!!! Is revive again....
Almost 12 hours on wall charger and no sign of life. Still just blink twice the red notification light.
Valforte said:
Almost 12 hours on wall charger and no sign of life. Still just blink twice the red notification light.
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Try all the steps again, otherwise I really not sure what's happened. Some people report days later it comes back on, etc. Hopefully someone else may have an insight to what's happened, but personally I don't think your phone is buggered.
Has this been resolved? I just ran into a similar problem with my week old Xperia Z1 Compact. It was working fine until one afternoon, it was hot and wouldn't turn on. Got the blinking red lights and won't charge. Also won't do anything with the Power and Volume+ Combination.
soulreaver99 said:
Has this been resolved? I just ran into a similar problem with my week old Xperia Z1 Compact. It was working fine until one afternoon, it was hot and wouldn't turn on. Got the blinking red lights and won't charge. Also won't do anything with the Power and Volume+ Combination.
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Sent to warranty and they just sent me a new one. No explanations.
just select repair my phone on pc companon and do not connect until the 3rd step their select ur phone and then follow the steps on how to connect ur phone if u dont have warranty or did root ur phone earlier like me this is ur solution
My phone has water damage. I currently have it in a bag of rice to hopefully bring it back to life. After a few hours I plugged it in to see if that would help, and I it had a strange activity. The LED in the phone handset was lit and green. I never rooted it to enable the LED. Any advice would be great!
PS: Sorry if this post is not the most coherent. I am currently very hungover, and having problems functioning. Also, I have no idea how my phone got wet! Happy Sunday to me!
Try a battery reset
The Dirtydee Z3
The led turns on when the battery is so low that the display can't turn on to show that its charging.
Device should turn on after sometime
Durteedee said:
Try a battery reset
The Dirtydee Z3
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How is that achieved?
yaddam205 said:
How is that achieved?
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As @adity said above, the LED turns on when your battery is too low to turn on the screen.
Charge it for some time.
adity said:
The led turns on when the battery is so low that the display can't turn on to show that its charging.
Device should turn on after sometime
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Click to collapse
Testing that now. Thanks for the heads up!
Fingers (and toes) crossed!!
You should've let it rest on rice for like one day.
On the good side, the moto x is kind of water proof.
Sent from my XT1058 using XDA Free mobile app
*Update*
The screen is now on and showing 0% battery. It has been plugged in for hours now with no change in level. I was able to get into FastBoot, however any option I choose results in the phone rebooting back to the battery charge level screen.
Thanks for the help!
*Update 2*
I plugged my phone into my cars 2.1 amp charger and after 20min or so it showed 100% battery. The phone booted, however it did not complete and turned off. When it did It read 0% once more. I have tried volume down and power for 3 mins with no result. Any more tips?
* update 3*
I pulled the back over off and held the battery ribbon down. LIFE!! Phone displayed 100% and it was running fine. However, when I removed it from power it shut off immediately.
yaddam205 said:
*Update 2*
I plugged my phone into my cars 2.1 amp charger and after 20min or so it showed 100% battery. The phone booted, however it did not complete and turned off. When it did It read 0% once more. I have tried volume down and power for 3 mins with no result. Any more tips?
* update 3*
I pulled the back over off and held the battery ribbon down. LIFE!! Phone displayed 100% and it was running fine. However, when I removed it from power it shut off immediately.
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your battery is bad
Kisaraji said:
your battery is bad
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I thought so too. I let it charge over night while it was cycling the boot screen, and when I awoke it was perfect. Battery 100% and turned on without issue. I understand letting your battery hit 0% is bad, but having it completely malfunction for 24+ hrs is rather poor play on Motorola's behalf.
How do you know that it's moto's fault?
Perhaps there was still some water left in your device?
This took longer to dry and caused the malfunction...
Don't judge so quickly!
I tell you this, because I had a motorola x with the same problem, the solution was to change the battery. Solved, try another battery
Dropping phone in water and having issues after is Moto's fault....? :silly:
I'll add... Water can and usually does wreak havoc on these things. Anything can go wrong after. Usually I'd say move on. Don't waste time or money trying to fix it.
You maybe were lucky. :good: But to suggest it's Moto's fault is crazy. Lol My X has died many times and 30 seconds on the charger and it boots. Anything you experienced was from the water.... Not a defect.
yaddam205 said:
I thought so too. I let it charge over night while it was cycling the boot screen, and when I awoke it was perfect. Battery 100% and turned on without issue. I understand letting your battery hit 0% is bad, but having it completely malfunction for 24+ hrs is rather poor play on Motorola's behalf.
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You put your phone in water, then turned it on again after only trying to dry it for a VERY short time. Bit amazing it even worked, and your complaining because it worked but only after drying?
Jesus man.
Pretty sure LIthium Ion batteries don't like going down near zero. Even when your phone says zero% and the phone automatically turns off it still isn't completely discharged.
I've let my nexus 7, and game controllers sit unused for a while. When you try to use them again they need a really long charge before they will work again.
The water probably put a load across the battery and nearly completely discharged it.
I actually just went thru this. I did the old school battery calibration using NeMa's app in the play store. Says to discharge 100%.. Phew lol. I was stressed. I had the same problems as above
So, multiple times now my Note 5 has died within a minute or so of hitting 5% battery. The battery percentage will quickly plummet to 0 and shut down. However, when I plug it in and it shows the charging while the phone is off screen, it shows approx 5% battery. I assume this is a software bug and there isn't anything I can do about it until the next update. Either way, I wanted to see if anyone else is having this issue.
Don't let it get so low anyway. It shortens the battery life.
Sent from my SM-N920V using Tapatalk
Yes, thank you. The phone had only ever hit this low a small handful of times.
Regardless, the phone's behavior is not normal. It reminds me of the Galaxy S2 that I had for all of a month in which I was certain was a defective unit. The entire battery would not last more than two hours of use as it would plummet like a rock -- especially in the last 50%. Similar behavior in the note, except --thankfully-- it's only at the last five percent and the battery appears to still have that five percent inside it. The phone just seems to think that it doesn't and shuts down.
Zachhockey2 said:
Yes, thank you. The phone had only ever hit this low a small handful of times.
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Turn off your phone, and then turn it on pressing and holding Volume Up, Home, and Power button at the same time until you see a warning. Then press Volume Up to continue, and navigate using volume keys and select wipe cache/factory reset with the Home button, then reboot.
Please note that by doing this all your data will be lost.
I likely won't restore my phone unless I get super annoyed by this. I'm going to wait until the Marshmallow update to see if this improves with it.
I just watched the phone go from 8 to 1 percent. It wasn't doing anything and I was just staring at it. This was the first time I had ever plugged it in right before it turned off. When I plugged it in, it shot right to 7 percent. I then unplugged it and watched it go back down over a few minutes. This is very odd.
Zachhockey2 said:
I likely won't restore my phone unless I get super annoyed by this. I'm going to wait until the Marshmallow update to see if this improves with it.
I just watched the phone go from 8 to 1 percent. It wasn't doing anything and I was just staring at it. This was the first time I had ever plugged it in right before it turned off. When I plugged it in, it shot right to 7 percent. I then unplugged it and watched it go back down over a few minutes. This is very odd.
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Why do you damage your battery this way? Keep it topped off always as much as possible. Letting it run low shortens it's life. This is a known fact with Lithium Ion batteries.
Sounds like a bug. Easy fix with update
Sent from my LG-H815 using Tapatalk
Did you try just wiping the cache without wiping the whole device? My suggestion is charge it to 100%, unplug charger, wipe cache (While phone is off, press and hold Vol Up + Home + Power buttons, release Power button when you see the initial Samsung Galaxy logo), power down, plug charger back in to make sure it stays 100%, then switch phone on.
People (edit: same person both times ) need to calm down over the fact that I occasionally use my battery to 5%. I mean, really.
Yeah, I imagine it would fix with an update.
Shadow, I'll try that. Thanks.
Zachhockey2 said:
People (edit: same person both times [emoji14]) need to calm down over the fact that I occasionally use my battery to 5%. I mean, really.
Yeah, I imagine it would fix with an update.
Shadow, I'll try that. Thanks.
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Hey - just trying to offer some useful input. Do what you like my friend
Sent from my SM-N920V using Tapatalk
Zachhockey2 said:
People (edit: same person both times ) need to calm down over the fact that I occasionally use my battery to 5%. I mean, really.
Yeah, I imagine it would fix with an update.
Shadow, I'll try that. Thanks.
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Download Battery Calibration from Play Store.
Same **** here. So annoying!
luciferiusXI said:
Same **** here. So annoying!
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I knew there HAD to be others experiencing this. Do you have an AT&T model?
I'm currently attempting the battery calibration app route. Most seem to be root only, but I found one that didn't need that. The instructions were to charge to 100%, then use the app to calibrate, discharge fully, then charge to 100%. I'm currently on the last charge -- it discharged over night.
Hopefully this works.
It seems that the battery calibration app has done the trick.
I have this issue as well
Sent from my SM-N920T using Tapatalk
Maybe I have horrible luck with Nexus devices but my Nexus 6 turned itself off and will not turn back on.
I was listening to youtube music on my bluetooth speaker and it shuts off(had about 75% charge) and became none responsive. after couple of music Holding series of buttons plugging in original/multiple Samsung cables has no effects on it what so ever. I had opened it and checked if battery is ok but battery isn't the issue. Any suggestion before I sell this as is on eBay?
And when you Holding the Power button for 10 sec?
abalam said:
And when you Holding the Power button for 10 sec?
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I tried 10+ seconds., tried pressing volume button up/down/both with various seconds and nothing. I tried plugging in the USB while pressing various buttons.
And.
Nothing :crying:
vbrookie said:
I tried 10+ seconds., tried pressing volume button up/down/both with various seconds and nothing. I tried plugging in the USB while pressing various buttons.
And.
Nothing :crying:
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What's it say when you plug it into a pc
Something similar happened to me when i was listening to music on YouTube. The touch screen stopped working, I could turn the phone off and back on again but the touch sensors weren't working at all. So i unplugged the battery and kept it out for couple minutes and plugged it back in and everything started working once again. But when i restarted the phone, it wouldn't turn back on. I kept using different wires and chargers and the screen lit up after around 20 minutes. I held all the buttons while messing around with chargers. You could try letting it charge for a bit and put it in recovery if its possible.
holeindalip said:
What's it say when you plug it into a pc
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Sorry for late reply. I had other important thing to attend. But when I connect to to computer there is no sign of life.
ExjeetzZ said:
Something similar happened to me when i was listening to music on YouTube. The touch screen stopped working, I could turn the phone off and back on again but the touch sensors weren't working at all. So i unplugged the battery and kept it out for couple minutes and plugged it back in and everything started working once again. But when i restarted the phone, it wouldn't turn back on. I kept using different wires and chargers and the screen lit up after around 20 minutes. I held all the buttons while messing around with chargers. You could try letting it charge for a bit and put it in recovery if its possible.
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OK worth a try. I am going to open it up and let it sit for a day.
If nothing works, your motherboard might have shorted out maybe from condensation or maybe a faulty connection. If the screen doesn't turn at all no matter what you do and there are no vibrations when getting into the bootloader then you are out of luck as its most likely the motherboard. But if there are vibrations or any sound then its the screen. I'm not gonna say it with certainty but you could possibly get a new battery and see if it's the battery(I know you said its not the battery but unless you can actually see inside the battery you cannot say its not the battery). The way i see it is you can buy a replacement battery for $20 tops and if it ends up working then you saved the phone but if it doesn't then you lose $20 max and you can sell it.
ExjeetzZ said:
If nothing works, your motherboard might have shorted out maybe from condensation or maybe a faulty connection. If the screen doesn't turn at all no matter what you do and there are no vibrations when getting into the bootloader then you are out of luck as its most likely the motherboard. But if there are vibrations or any sound then its the screen. I'm not gonna say it with certainty but you could possibly get a new battery and see if it's the battery(I know you said its not the battery but unless you can actually see inside the battery you cannot say its not the battery). The way i see it is you can buy a replacement battery for $20 tops and if it ends up working then you saved the phone but if it doesn't then you lose $20 max and you can sell it.
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It looks like you've read my mind.
I had replaced one with supposedly OEM end of last year., but it won't hurt to spend like $20 and see if it isn't battery issue.
Thanks,