It literally appeared today. At first I thought it was a dead pixel but it's not completely black it's gray and also I looked at it with a magnifier and it's not square it's like a blob.
Is there any way to get it out or something without taking the phone apart? Since it got there randomly today and wasn't there out-of-box.
Sent from my HTC One using Tapatalk 2
Dust shouldnt get under the screen so bring it back.
Sent from my HTC One using xda app-developers app
It's miniscule and they will probably think I'm crazy what if they don't give me a new one, no solutions?
Sent from my HTC One using Tapatalk 2
They way the screen is manufactured should prevent any dust form ever getting inside the screen. There is a special "goo" that is filled in between the gap of the lcd and digitizer. Any dust in the screen was left there in the manufacturing process. I had the same issue, I just went to the place I bought the phone and exchanged it. Now I am happy.
I actually have a speck under my screen too. I've only had my One a little over a week and I noticed it a few days ago when I decided to check for dead pixels since a few people have had them. Thought it was at first, like you did, but I see it with my screen off. I'm on AT&T so are they known to try to brush off a little spot like that? I know they really shouldn't be able to professionally but I just don't want anybody to try to give me any lip for complaining.
If there is a potential opening for dust I sure as hell don't want any more and muddy up a beautiful device. Sounds like I should exchange mine too, huh?
I really hope this isn't going to be a problem, the sensation was plagued by this issue, but it had no where near the level of build quality of the One. I sent my sensation back to htc and they replaced the screen. If it gets worse then send it back.
I havent tried bringing my phone back yet for the dust but this is the second One I've had because the first kept shutting off by itself so if anything you could fib and say it keeps restarting itself randomly on you cause then they'd had to excange it HAHAHA I have AT&T too and they can be **** heads when you try to get replacements
Good luck!
Sent from my HTC One using Tapatalk 2
yourpassenger said:
I really hope this isn't going to be a problem, the sensation was plagued by this issue, but it had no where near the level of build quality of the One. I sent my sensation back to htc and they replaced the screen. If it gets worse then send it back.
Click to expand...
Click to collapse
Yeah I have until Friday until my 2 week replacement period is up so if it continues to bother me I'll bring it back to AT&T
Sent from my HTC One using Tapatalk 2
Related
I've only had this for phone for about a week and I already see a small fragment of dust underneath the screen. It's located in the upper right corner of the screen, so it couldn't have gotten in through the 3.5mm jack, I think.
Anyone else having this problem?
Hmmm... Having dust on the bottom part of the screen, right in the middle, I suspect an issue with stick during manufacturing, so screen is not correctly fixed and dust can pass through holes :-(
If we are not so many to have dust I can imagine it's not so frequent so I'm going to write down to HTC to expose these facts and claim for another device...
Sent from my HTC Incredible S using XDA App
Hey...even i got dust under the screen in the middle left...its annoying on white backgrounds :S
Sent from my HTC Desire using XDA App
I also get a dust under screen, it in the buttom, I really don't know how did it come in there.
Well apparantly I'm not the only one, it seems to be a common issue then.
bdarbois said:
Hmmm... Having dust on the bottom part of the screen, right in the middle, I suspect an issue with stick during manufacturing, so screen is not correctly fixed and dust can pass through holes :-(
If we are not so many to have dust I can imagine it's not so frequent so I'm going to write down to HTC to expose these facts and claim for another device...
Sent from my HTC Incredible S using XDA App
Click to expand...
Click to collapse
I hope your results are better then mine.
I asked for a new device, not from HTC but from the retailer where i bought it.
He told me that giving new devices does not fall under the 'repair' warranty. He adviced me to bring the phone in and they would send it to a HTC repair center.
I did send a mail to HTC though, but they haven't replied yet.
:edit: They replied to me this morning, giving me two possible solutions depending on the retailer himself.
Either I could get a new model from the retailer (which in this case is impossible), or the cellphone could be repaired at the HTC repair center. They also told me that if it's option two, I might as well let them pick up my cellphone seeing as the retailer would just send it to them anyhow.
I accepted the offer and they're picking it up this friday.
Is dust under the screen an HTC problem? I don't recall hearing issues about dust under the screen with Samsung or Motorola phones.
Sent from my HTC Incredible S using XDA App
They do seem to have a bad reputation considering that issue.
Let's just hope they bring my cellphone back scratch-free and completely sealed.
same problem here.
i changed the phone two times. the third one also has dust under the display. HTC support told me to send this to the retail center to repair it. Needs 10-14 days...
The media store offered me to change to a desire s. To small dislay, the third post in a german forum: dust under the display... f....
Mine had the same problem. I called HTC Taiwan, and they picked up my phone next morning. After 48hr, the phone was back nice and shiny in an "I'm Back" cute little box with a free cleaning cloth. Very satisfied with the service. I suggest call htc repair. Shipping is free and quick.
I'm guessing it's a common problem with the first batch of these smartphones.
I think i'll have my phone back by friday, so it'll take little over a week.
Such waiting time is quite common here, it's actually not that bad compared to other repair centers.
Hi, i have the same problem and i have that phone from 10 days. When i bought it it was clean and no dust inside. Please tell me if i send it to retail center to repair is it a good choice or soon will be the same. I have HD2 before and i didn't have this problem.
Hey everyone, i'm going to post this thread to warn people about the really bad screen quality.
The first problem that occured, was when i put a screen protector on. When i applied the screen protector, and tried to remove the protective film on the screen protector, i accidently took off the screen protector too. Before i went out to get a new one, i noticed a strange smear on the screen. I have no clue what it is, but cleaning the screen with any type of cloth won't work. The part of the smear also feels alot more resistant
I have no clue how this happened. I always take good care of my phone, i never dropped it, never leave it face down on any surface etc. I think that the screen couldnt take the cold of the winter. My nephew also has a scratch like this, only his one is much much worse. It goes through his entire screen, and some pixels dont work anymore.
Maybe someone on this forums knows wtf is up the smear on the screen.
HTC sent my old desire HD back with a smear like that on it. I used some lynx deodorant to get it off. But was very careful when doing so.
Sent from my HTC Sensation XL with Beats Audio X315e using xda premium
Wait, you used deodorant to get it off? Will any other brand do i.e axe or adidas?
HMMM
With what did you clean the screen, i looks like you clean it with alcohol or acetone, i really don't think the screen protector could do this ,just because the screen protectors don't have any glue on it. I never saw that screen protector would do that
I just used a really soft fiber cloth to clean it. I don't think that it's glue, since when i look at it from the side, it seems as if a protective layer that was on the screen has been eroded
marco473 said:
Wait, you used deodorant to get it off? Will any other brand do i.e axe or adidas?
Click to expand...
Click to collapse
I guess so, as long as its not that dry stuff. Spray it so there is a liquid layer. But do a tiny bit first if you're going to try.
Sent from my HTC Sensation XL with Beats Audio X315e using xda premium
Since i already have a topic of my own, can i ask if it's any good to get a new rom for my phone? My phone has had a few crashes in the past, just random black screen out of nowhere. Didn't have one for a week now. I already rooted it a few days ago, but will i lose my stuff again if i flash it to a new rom?
marco473 said:
Since i already have a topic of my own, can i ask if it's any good to get a new rom for my phone? My phone has had a few crashes in the past, just random black screen out of nowhere. Didn't have one for a week now. I already rooted it a few days ago, but will i lose my stuff again if i flash it to a new rom?
Click to expand...
Click to collapse
Just use titanium backup and you should be fine
Sent from my HTC Sensation XL with Beats Audio X315e using xda premium
One last thing. I wanted to use rom manager for roms, but i need clockword revoery mod, it says there isnt one for htc sensation xl yet. Is there still a way to use the program?
marco473 said:
One last thing. I wanted to use rom manager for roms, but i need clockword revoery mod, it says there isnt one for htc sensation xl yet. Is there still a way to use the program?
Click to expand...
Click to collapse
Yeah, you can only really use it to reboot your phone into recovery. That's it. so will have to flash the rom from recovery using cwm.
Sent from my HTC Sensation XL with Beats Audio X315e using xda premium
About the screen smear, cleaning didn't work. Maybe there used to be a protective coating on the screen? Cause the smear is also alot more prone to fingerprints and has more resistance than the area which is still normal
Sent from my HTC Sensation XL with Beats Audio X315e using xda premium
I have it too under my screen protector but it is alright for me I can live with it
marco473 said:
Wait, you used deodorant to get it off? Will any other brand do i.e axe or adidas?
Click to expand...
Click to collapse
Yes any deodorant should work. deodorant is a beautiful thing when it comes to removing things like permanent marker
Dafer12 said:
Yes any deodorant should work. deodorant is a beautiful thing when it comes to removing things like permanent marker
Click to expand...
Click to collapse
I already tried deoderant and aceton, but it didn't work, i really have no clue what the smear could be...
marco473 said:
I already tried deoderant and aceton, but it didn't work, i really have no clue what the smear could be...
Click to expand...
Click to collapse
even i have those smudges :/ however had the device for 3 months now and not one crack observed..however i live in a warm country (malta) so huge temperature difference does not take place
Alright, i think i know what happened: In the process of removing the screen protector, the "oleophobic coating" came off. Anyone got any ideas?
http://www.aculon.com/treatments-electronics.php
Contact them and order a spray. Then you know what to do
So i got a reply from HTC stating this:
Code:
Dear Marco van Dijk,
Thank you for contacting HTC regarding your HTC Sensation XL.
My name is Paul and I am a Technical Support Agent for the HTC Written Team.
I’m sorry to hear that you are experiencing difficulties with the screen surface.
To resolve this, Marco, I would like to book your phone for a repair, however I must inform you that our phones are tested to meet international and local standards and the screen coating will not corrode through standard wear & tear.
I cannot say for certain however damage like this is generally considered out of warranty as it is due to an external source peeling the coating from the screen.
If you wish to proceed with the repair, then please read the following instructions carefully. By proceeding with the repair you agree to the terms and conditions of the repair service.
During repair, we will install the latest software as part of the diagnosis and testing. All the data from the phone will be lost, except for data stored on the SD card, SIM card, or online services, if applicable. If this is possible please check our online Help pages on how to backup your data.
Do not send the SD Memory Card, SIM Card, Battery, Back covers and other accessory items included or not in the product's box. All we need is the bare device. We can’t be held liable for any of these being sent in as they won’t be returned.
Package the device as you would like to receive it. In a good strong box with plenty of padding. You can use the original box, but it will not be returned to you. This information overrules the one in the repair tick-sheet instructions.
Should our engineers determine that the fault you are experiencing is caused by physical damage, wear and tear or illegal software, it will not be covered by warranty. Conditions of warranty also include warranty length terms from date of purchase. The repair will be chargeable and we will send you a quote. Should you not wish to pay that quote, there will be an approximate £25 diagnosis, shipping and handling fee to have the device returned to you and not repaired.
Liquid-damaged devices are returned immediately, unrepaired and without charge as they are beyond economic repair.
Your repair will take approximately 7 working days from when it arrives at the HTC Repair Centre and it's subject to parts availability.
UPS can collect your device from any address in the EU at the following times, except public holidays.
Monday-Friday: 09:00 - 13:00h / 13:00 – 17:00h / 17:00 – 21:00h
Saturday: 09:00 – 13:00h / 13:00 - 17:00h
Do you think they will screw me, and let me pay for the damage? (Since there's also a scratch on the screen and face it, what's the chance that a screen protector will remove the coating)
And if so, anyone has an idea of what the costs might be?
There is always a chance to get you pay for everything. I think in worst scenario they tell you they changed the digitizer. And as i recall the cheap one in ebay was 50-60 euro. So you can only guess what they can charge you if they say it's your fault.....
so do they fix this problem for free with warranty?
So today I am just chillin, and pull out my phone from my pocket and I didnt really grip it hard and just falls from my hands... I swear when it dropped it felt that it was falling in slow motion. And out of all the places it could fall, it falls at an angle and then on the screen.
I picked it up and I see the top of the screen has a crack from one side to the other, and another crack on the bottom right corner. And it gets worse, when I turned on the screen the touch doesnt work at all so basically my whole screen is messed up.
Found a website that sells the screen already glued with the frame and a battery so all its missing is the motherboard and internal stuff.
Buttt its $170 so yea gotta wait till next week when I get payed.
I would post pics but dont have 10 posts so yea, it really sucks I've had the phone for about a month and I always protected it. :crying::crying::crying:
Sorry to hear that but I've read that LG will repair your screen for less than that.
Sent from my Nexus 4 using xda premium
hmmm..... But isn't LG already being super slow to produce the device itself, would probably take them a month to do it and I kinda need a phone
Asking them to give you a price and time estimate cannot hurt. Additionally, the limiting step of production is more likely everything that goes on that motherboard, not the touch screen.
xXx_S13 said:
So today I am just chillin, and pull out my phone from my pocket and I didnt really grip it hard and just falls from my hands... I swear when it dropped it felt that it was falling in slow motion. And out of all the places it could fall, it falls at an angle and then on the screen.
I picked it up and I see the top of the screen has a crack from one side to the other, and another crack on the bottom right corner. And it gets worse, when I turned on the screen the touch doesnt work at all so basically my whole screen is messed up.
Found a website that sells the screen already glued with the frame and a battery so all its missing is the motherboard and internal stuff.
Buttt its $170 so yea gotta wait till next week when I get payed.
I would post pics but dont have 10 posts so yea, it really sucks I've had the phone for about a month and I always protected it. :crying::crying::crying:
Click to expand...
Click to collapse
sorry bro. hope you get it fixed and working again soon. did you have a case on the phone? just curious to know how fragile it is.
Wooohh...... Hahahaha
Sent from my HTC Explorer A310e using xda premium
Damn man, that sucks. The first time my Nexus was dropped was from my friend being careless... So because of that, I made it so that no one except me can use my phone. I hated my friend for doing that because it was the first hour I had my phone...
But for the screen fix, try to see if you can find a lower price. Doesn't hurt to continue searching the web.
ru5l4n12 said:
Wooohh...... Hahahaha
Sent from my HTC Explorer A310e using xda premium
Click to expand...
Click to collapse
Your a bit of a kn×b aren't you
Sent from my GT-I9300 using Xparent ICS Tapatalk 2
xXx_S13 said:
hmmm..... But isn't LG already being super slow to produce the device itself, would probably take them a month to do it and I kinda need a phone
Click to expand...
Click to collapse
I heard it was 7-10 days after they receive it including return shipping.
Sent Using Tapatalk 2
Damn ....that sucks
Sent from my Nexus 4 using Tapatalk 2
I know how it feel bro. First scratch on beautiful screen. Crying in a corner
And that's why I have a case.
Sent from my Nexus 4 using Tapatalk 2
Harry Pothead said:
Asking them to give you a price and time estimate cannot hurt. Additionally, the limiting step of production is more likely everything that goes on that motherboard, not the touch screen.
Click to expand...
Click to collapse
LG will not give you a quote. They will only say, "We cannot give you a quote without you sending it in. Please send the phone in to us, with you being responsible for shipping, and then once we've had a chance to look at it, we will let you know the cost of the repair."
Even after I pushed saying how about the front lcd and digitizer, they still wouldn't give me an estimate.
Sam Thing happened to me.. just 1 crack but half the touchscreen doesnt work.. i've seen plenty of ppl with cracked iphones whose touch still works.. called lg and they told me the same thing. Don't know if its worth wasting money on shipping just to find out they charge more for repair.. kind of a risk. Did you ever end up getting it fixed?
So was it worth not having a case?
Life is like a pubic hair on a toilet seat. You're gonna get pissed off sometimes.
Sent from my Nexus 7 using xda premium
vikramkhalsa said:
Sam Thing happened to me.. just 1 crack but half the touchscreen doesnt work.. i've seen plenty of ppl with cracked iphones whose touch still works.. called lg and they told me the same thing. Don't know if its worth wasting money on shipping just to find out they charge more for repair.. kind of a risk. Did you ever end up getting it fixed?
Click to expand...
Click to collapse
In US is something like $140...in UK I will let you know on Friday when I receive the quote
That really sucks... Something about these new phones, in particular the ones with the new touch sensor in glass or whatever they call it. The touch response is gone on a crack. I recall my first Droid had two cracks across the entire face and it worked flawlessly... I think I'd rather have that 1mm gap in the display/glass then have to replace it due to a simple crack.
Sent from my Nexus 7 using Tapatalk HD
Ouch that really does suck
Hope you get it fixed pretty soon
knock on wood, i hope i don't drop it, i have butter fingers too, i did let it slip once but i had the usb cable in it still and it only fell like 2 foot on soft wooden floor, if you drop it from your pocket( 4ft >) and it hits hard floor like cement, its a goner i think!
Hello,
Been following this thread for a couple months now, almost bought the xz, but seeing both took their sweet time to launch and one's finally available...
So just returned from a mall, seen it in 2 stores, live.
It looks really nice just as pictured by everybody in these forums. The screen looks amazing, very sharp, cannot compare to anything else. Sound thru loudspeakers best I heard in a phone.
However..
The built quality seemed to lack.. Alot.
The metal parts didn't seem to be aligned properly to the point where visually they were protruding out; the corners felt rugged, especially where the metal will stick out. There were minor gaps, albeit too visible on both models.
Now, surely I have heard about these possible issues. Wasn't too worried before as consider myself less picky about things in general. But after seeing the store model, I am a little worried. I know I get to bring it back if not happy my question is how the store demo version compares to the actual thing? Aren't the demo units supposed to be better, at least in build quality? One thing I am sure of, will carefully inspect it in store.
As an aside, all my phones past 10 years bought online: I wouldn't take the same chance with one whatever return policy.
Sent from a pizza..
I had a few issues with build quality on my first few handsets , rough edges etc and then on my last one (which didn't suffer from the capptive button problem) I decided to just take care of the rough edges myself and used a bit of 2000 wet and dry sand paper on the polished edges and white band, now have a perfect handset
Sent from my HTC One using xda premium
hpsauce37 said:
I had a few issues with build quality on my first few handsets , rough edges etc and then on my last one (which didn't suffer from the capptive button problem) I decided to just take care of the rough edges myself and used a bit of 2000 wet and dry sand paper on the polished edges and white band, now have a perfect handset
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
Wow, hard to believe that! In any case I don't think I would do it.
Just went to similar other threads mostly concerned with stuck or dead pixels.
Will bite the bullet tomorrow and will try to inspect it in store, hope for the perfect one..
Sent from a pizza..
millicent said:
Wow, hard to believe that! In any case I don't think I would do it.
Just went to similar other threads mostly concerned with stuck or dead pixels.
Will bite the bullet tomorrow and will try to inspect it in store, hope for the perfect one..
Sent from a pizza..
Click to expand...
Click to collapse
Pixel issues are going to increase as pixel density has more than doubled over the last few years. No way around it. We also need to remember that it is in no way HTC fault and that every single phone manufacturer has similar failure rates.
From what a fair few people on here have said, the most recent builds are fixing these issues.
I myself have a model with very minor build quality issues but it's not enough to make me want to get a replacement or switch to another phone.
The phones so good that these minor issues can be overlooked, by me at least.
KidCarter93 said:
From what a fair few people on here have said, the most recent builds are fixing these issues.
I myself have a model with very minor build quality issues but it's not enough to make me want to get a replacement or switch to another phone.
The phones so good that these minor issues can be overlooked, by me at least.
Click to expand...
Click to collapse
Same here. Very minor issues here too. The headphone input (and sim tray) looks to be deburred by hand (and a bad job at that, I got a scalpel to mine to clean it up)
But other than that I'm happy.
Sent from my HTC One using xda premium
millicent said:
Wow, hard to believe that! In any case I don't think I would do it.
Just went to similar other threads mostly concerned with stuck or dead pixels.
Will bite the bullet tomorrow and will try to inspect it in store, hope for the perfect one..
Sent from a pizza..
Click to expand...
Click to collapse
No joke, I used a bit of 2000 wet and dry just take some of the rough edges and what seemed like glue or something of the white band. It now feels silky smooth .......then I put it in a case and don't feel it anyway lol!
My ocd is moving to new extremes I think lol
Sent from my HTC One using xda premium
Got my One today and it's perfect or very near..
Checked a little bit on the issues I seen or heard of before, mechanically it's almost perfect, alignment and all, no dead or stuck pixels, call quality seems alright, sound recording and playback.
The only issue if I may say so, on maximum volume there's a bit of distortion on loudspeakers.
I will get to play more with it this weekend, can hardly wait, but so far it seems like a nice replacement for my sgs2.
Sent from a pizza..
Yeah I'm usually not very anal about those kinds of things but I must admit that the headphone jack is pretty bad. Like mine is halfway on the aluminum casing almost. It's not in the center of the plastic between the aluminum at all like the power button. Is this normal?
Sent from my HTC One using xda app-developers app
Vo01985 said:
Yeah I'm usually not very anal about those kinds of things but I must admit that the headphone jack is pretty bad. Like mine is halfway on the aluminum casing almost. It's not in the center of the plastic between the aluminum at all like the power button. Is this normal?
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Yes headphone jack is in normal position.. my Inspire was like that as well. Not aesthetically pleasing, but am sure it has to do with placement of items inside the phone.
Sent from my HTC One using xda premium
What about the part where if you move the notification bar down you can feel the screen is not flush with the phone. Like the screen is risen. On the bottom there is no issue. Is this a common "problem"?
Sent from my HTC One Developer Edition using Tapatalk 2
Vo01985 said:
What about the part where if you move the notification bar down you can feel the screen is not flush with the phone. Like the screen is risen. On the bottom there is no issue. Is this a common "problem"?
Sent from my HTC One Developer Edition using Tapatalk 2
Click to expand...
Click to collapse
I got that too, but decided it doesn't bother me that much. However I am going to exchange it for another with better power button, mine is way too recessed.
Sent from my HTC One using xda app-developers app
Hey guys,
I bought an HTC One a few days ago and I'm completely satisfied and happy about it. However I have noticed a serious for me problem. The screen popped off (unglued?) at the tip right corner, which is unfortunately the spot I use the most also, as I reach for it with my thumb to bring down the notifications bar all the time. I have been babying the phone like crazy, so I highly doubt I caused this myself.
What do you suggest I do, does it warrant a replacement? It's been 13 days since I've got it, I noticed the problem 2 days ago but like an idiot I hoped it would go away. Actually, it goes away for a little while if I firmly press the screen in for a few seconds. And then it comes back.
Any ideas/recommendations are most welcome guys.
Any advice guys, should I send it for repair or sell it?
Photos?
Sent from my HTC_PN071 using Tapatalk 2
Ya, that's not supposed to happen. Take it back.
Sent from my HTC One using xda app-developers app