Hey everyone, i'm going to post this thread to warn people about the really bad screen quality.
The first problem that occured, was when i put a screen protector on. When i applied the screen protector, and tried to remove the protective film on the screen protector, i accidently took off the screen protector too. Before i went out to get a new one, i noticed a strange smear on the screen. I have no clue what it is, but cleaning the screen with any type of cloth won't work. The part of the smear also feels alot more resistant
I have no clue how this happened. I always take good care of my phone, i never dropped it, never leave it face down on any surface etc. I think that the screen couldnt take the cold of the winter. My nephew also has a scratch like this, only his one is much much worse. It goes through his entire screen, and some pixels dont work anymore.
Maybe someone on this forums knows wtf is up the smear on the screen.
HTC sent my old desire HD back with a smear like that on it. I used some lynx deodorant to get it off. But was very careful when doing so.
Sent from my HTC Sensation XL with Beats Audio X315e using xda premium
Wait, you used deodorant to get it off? Will any other brand do i.e axe or adidas?
HMMM
With what did you clean the screen, i looks like you clean it with alcohol or acetone, i really don't think the screen protector could do this ,just because the screen protectors don't have any glue on it. I never saw that screen protector would do that
I just used a really soft fiber cloth to clean it. I don't think that it's glue, since when i look at it from the side, it seems as if a protective layer that was on the screen has been eroded
marco473 said:
Wait, you used deodorant to get it off? Will any other brand do i.e axe or adidas?
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Click to collapse
I guess so, as long as its not that dry stuff. Spray it so there is a liquid layer. But do a tiny bit first if you're going to try.
Sent from my HTC Sensation XL with Beats Audio X315e using xda premium
Since i already have a topic of my own, can i ask if it's any good to get a new rom for my phone? My phone has had a few crashes in the past, just random black screen out of nowhere. Didn't have one for a week now. I already rooted it a few days ago, but will i lose my stuff again if i flash it to a new rom?
marco473 said:
Since i already have a topic of my own, can i ask if it's any good to get a new rom for my phone? My phone has had a few crashes in the past, just random black screen out of nowhere. Didn't have one for a week now. I already rooted it a few days ago, but will i lose my stuff again if i flash it to a new rom?
Click to expand...
Click to collapse
Just use titanium backup and you should be fine
Sent from my HTC Sensation XL with Beats Audio X315e using xda premium
One last thing. I wanted to use rom manager for roms, but i need clockword revoery mod, it says there isnt one for htc sensation xl yet. Is there still a way to use the program?
marco473 said:
One last thing. I wanted to use rom manager for roms, but i need clockword revoery mod, it says there isnt one for htc sensation xl yet. Is there still a way to use the program?
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Click to collapse
Yeah, you can only really use it to reboot your phone into recovery. That's it. so will have to flash the rom from recovery using cwm.
Sent from my HTC Sensation XL with Beats Audio X315e using xda premium
About the screen smear, cleaning didn't work. Maybe there used to be a protective coating on the screen? Cause the smear is also alot more prone to fingerprints and has more resistance than the area which is still normal
Sent from my HTC Sensation XL with Beats Audio X315e using xda premium
I have it too under my screen protector but it is alright for me I can live with it
marco473 said:
Wait, you used deodorant to get it off? Will any other brand do i.e axe or adidas?
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Click to collapse
Yes any deodorant should work. deodorant is a beautiful thing when it comes to removing things like permanent marker
Dafer12 said:
Yes any deodorant should work. deodorant is a beautiful thing when it comes to removing things like permanent marker
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Click to collapse
I already tried deoderant and aceton, but it didn't work, i really have no clue what the smear could be...
marco473 said:
I already tried deoderant and aceton, but it didn't work, i really have no clue what the smear could be...
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Click to collapse
even i have those smudges :/ however had the device for 3 months now and not one crack observed..however i live in a warm country (malta) so huge temperature difference does not take place
Alright, i think i know what happened: In the process of removing the screen protector, the "oleophobic coating" came off. Anyone got any ideas?
http://www.aculon.com/treatments-electronics.php
Contact them and order a spray. Then you know what to do
So i got a reply from HTC stating this:
Code:
Dear Marco van Dijk,
Thank you for contacting HTC regarding your HTC Sensation XL.
My name is Paul and I am a Technical Support Agent for the HTC Written Team.
I’m sorry to hear that you are experiencing difficulties with the screen surface.
To resolve this, Marco, I would like to book your phone for a repair, however I must inform you that our phones are tested to meet international and local standards and the screen coating will not corrode through standard wear & tear.
I cannot say for certain however damage like this is generally considered out of warranty as it is due to an external source peeling the coating from the screen.
If you wish to proceed with the repair, then please read the following instructions carefully. By proceeding with the repair you agree to the terms and conditions of the repair service.
During repair, we will install the latest software as part of the diagnosis and testing. All the data from the phone will be lost, except for data stored on the SD card, SIM card, or online services, if applicable. If this is possible please check our online Help pages on how to backup your data.
Do not send the SD Memory Card, SIM Card, Battery, Back covers and other accessory items included or not in the product's box. All we need is the bare device. We can’t be held liable for any of these being sent in as they won’t be returned.
Package the device as you would like to receive it. In a good strong box with plenty of padding. You can use the original box, but it will not be returned to you. This information overrules the one in the repair tick-sheet instructions.
Should our engineers determine that the fault you are experiencing is caused by physical damage, wear and tear or illegal software, it will not be covered by warranty. Conditions of warranty also include warranty length terms from date of purchase. The repair will be chargeable and we will send you a quote. Should you not wish to pay that quote, there will be an approximate £25 diagnosis, shipping and handling fee to have the device returned to you and not repaired.
Liquid-damaged devices are returned immediately, unrepaired and without charge as they are beyond economic repair.
Your repair will take approximately 7 working days from when it arrives at the HTC Repair Centre and it's subject to parts availability.
UPS can collect your device from any address in the EU at the following times, except public holidays.
Monday-Friday: 09:00 - 13:00h / 13:00 – 17:00h / 17:00 – 21:00h
Saturday: 09:00 – 13:00h / 13:00 - 17:00h
Do you think they will screw me, and let me pay for the damage? (Since there's also a scratch on the screen and face it, what's the chance that a screen protector will remove the coating)
And if so, anyone has an idea of what the costs might be?
There is always a chance to get you pay for everything. I think in worst scenario they tell you they changed the digitizer. And as i recall the cheap one in ebay was 50-60 euro. So you can only guess what they can charge you if they say it's your fault.....
so do they fix this problem for free with warranty?
Related
I've only had this for phone for about a week and I already see a small fragment of dust underneath the screen. It's located in the upper right corner of the screen, so it couldn't have gotten in through the 3.5mm jack, I think.
Anyone else having this problem?
Hmmm... Having dust on the bottom part of the screen, right in the middle, I suspect an issue with stick during manufacturing, so screen is not correctly fixed and dust can pass through holes :-(
If we are not so many to have dust I can imagine it's not so frequent so I'm going to write down to HTC to expose these facts and claim for another device...
Sent from my HTC Incredible S using XDA App
Hey...even i got dust under the screen in the middle left...its annoying on white backgrounds :S
Sent from my HTC Desire using XDA App
I also get a dust under screen, it in the buttom, I really don't know how did it come in there.
Well apparantly I'm not the only one, it seems to be a common issue then.
bdarbois said:
Hmmm... Having dust on the bottom part of the screen, right in the middle, I suspect an issue with stick during manufacturing, so screen is not correctly fixed and dust can pass through holes :-(
If we are not so many to have dust I can imagine it's not so frequent so I'm going to write down to HTC to expose these facts and claim for another device...
Sent from my HTC Incredible S using XDA App
Click to expand...
Click to collapse
I hope your results are better then mine.
I asked for a new device, not from HTC but from the retailer where i bought it.
He told me that giving new devices does not fall under the 'repair' warranty. He adviced me to bring the phone in and they would send it to a HTC repair center.
I did send a mail to HTC though, but they haven't replied yet.
:edit: They replied to me this morning, giving me two possible solutions depending on the retailer himself.
Either I could get a new model from the retailer (which in this case is impossible), or the cellphone could be repaired at the HTC repair center. They also told me that if it's option two, I might as well let them pick up my cellphone seeing as the retailer would just send it to them anyhow.
I accepted the offer and they're picking it up this friday.
Is dust under the screen an HTC problem? I don't recall hearing issues about dust under the screen with Samsung or Motorola phones.
Sent from my HTC Incredible S using XDA App
They do seem to have a bad reputation considering that issue.
Let's just hope they bring my cellphone back scratch-free and completely sealed.
same problem here.
i changed the phone two times. the third one also has dust under the display. HTC support told me to send this to the retail center to repair it. Needs 10-14 days...
The media store offered me to change to a desire s. To small dislay, the third post in a german forum: dust under the display... f....
Mine had the same problem. I called HTC Taiwan, and they picked up my phone next morning. After 48hr, the phone was back nice and shiny in an "I'm Back" cute little box with a free cleaning cloth. Very satisfied with the service. I suggest call htc repair. Shipping is free and quick.
I'm guessing it's a common problem with the first batch of these smartphones.
I think i'll have my phone back by friday, so it'll take little over a week.
Such waiting time is quite common here, it's actually not that bad compared to other repair centers.
Hi, i have the same problem and i have that phone from 10 days. When i bought it it was clean and no dust inside. Please tell me if i send it to retail center to repair is it a good choice or soon will be the same. I have HD2 before and i didn't have this problem.
I had to repost this as the last thread got closed.
As I pointed out on the last thread, my Sensation XL has a broken screen. And, just wondering if someone can point me in the right direction as to where I can get a replacement part or someone to repair it for me.
Thanks
D.Rigby said:
I had to repost this as the last thread got closed.
As I pointed out on the last thread, my Sensation XL has a broken screen. And, just wondering if someone can point me in the right direction as to where I can get a replacement part or someone to repair it for me.
Thanks
Click to expand...
Click to collapse
Well, this Sensation XL is a new phone. So finding a new screen for this it's quite Hard. tried to Google it or go to HTC Guarantee store to ask for it.
mr1029x said:
Well, this Sensation XL is a new phone. So finding a new screen for this it's quite Hard. tried to Google it or go to HTC Guarantee store to ask for it.
Click to expand...
Click to collapse
My gf also.broke.hers..... Has anyone found.it.online.pls?
yahmuffin said:
My gf also.broke.hers..... Has anyone found.it.online.pls?
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Click to collapse
What? 2 broken glass in a row? Now that's weird...Btw, I searched on eBay and no luck. U have to wait until next year I guess... Cheers and Merry X-Mas
Thanks for replies everyone.
I did decide to leave it until the new year and have recently found one site claiming to offer the Digitzer for this phone, I'm just a little wary of whether the sites trustworthy though.
Here's the link -
parts4repair.com/htc-senstion-xl-touch-screen-with-digitizer/
I also watched a video on how to replace the digitizer on the older Sensation and it didn't look as straight forward as I have done in the past so may find someone to do it for me.
.
Thread moved. Would advise you to read forum rules and post in correct section.
Failure to comply with forum rules will result in an infraction and/or ban depending on severity of rule break.
Ive done some googling around, and it appears that breaking glass happens to alot more people. Seems HTC decided to NOT use gorilla glass on this otherwise magnificent phone..
Also i read tons of people get scratches on the screen rather fast, so using of screen protectors is advised.
redbaronnl said:
Ive done some googling around, and it appears that breaking glass happens to alot more people. Seems HTC decided to NOT use gorilla glass on this otherwise magnificent phone..
Also i read tons of people get scratches on the screen rather fast, so using of screen protectors is advised.
Click to expand...
Click to collapse
Nope... HTC Sensation XL's screen is using Gorilla Glass, I can assure you that.
I've been using this device for almost 5-6 months WITHOUT any protectors and not a single scratch was given
mr1029x said:
Nope... HTC Sensation XL's screen is using Gorilla Glass, I can assure you that.
I've been using this device for almost 5-6 months WITHOUT any protectors and not a single scratch was given
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Click to collapse
http://www.gizmodo.com.au/2011/11/mobile-monday-htc-sensation-xexl-head-to-head/
scroll down to the part where it says: "what we didnt like"
It says here no gorilla glass, also i have found other topics on XDA saying people had scratches very easily.
Could it be possible some phones dont have gorilla glass then? So far my screen has been fine, and the XDA topic gives mixed responses too.. link
mr1029x said:
Nope... HTC Sensation XL's screen is using Gorilla Glass, I can assure you that.
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Click to collapse
I don't know where you heard that, but i am certain it is not true. Not as a definite guide.
it may be that HTC are in the same situation as with the old Desire. Maybe some of them do, but some don't depending on what supply of gorilla glass is available at the time of manufacture.
I know mine does have a scratch or two, but they are tiny and not even noticable when turned on. so mine definitely doesn't have Gorilla glass in it.
... about the Gorilla Glass on the Sensation XL
If you check the Corning's website (sorry, can't post outside links yet), in the products section, for HTC, you'll see that the Sensation XL is not listed there...
Also, about 2 hours ago, I talked to a guy from HTC support center, and he confirmed that the Sensation XL's screen doesn't use Gorilla Glass.
This is really disappointing, given the fact that it was the most expensive smartphone made by HTC (up until the HTC One series).
Does anyone know, if a third party company might make a digitizer with a higher quality digitizer?
marco473 said:
Does anyone know, if a third party company might make a digitizer with a higher quality digitizer?
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Click to collapse
It would be good, I've been very careful with my phone and I've already noticed a few deep grooves in the screen.
CoSaWa said:
It would be good, I've been very careful with my phone and I've already noticed a few deep grooves in the screen.
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Click to collapse
Same here, it's really annoying when i think of all the old phones i had, which didn;t scratch at all, even when i was careless with them.
marco473 said:
Same here, it's really annoying when i think of all the old phones i had, which didn;t scratch at all, even when i was careless with them.
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Click to collapse
Even my Incredible S never had a scratch on it, HTC really let us down on this one mate.
Sent from my HTC Sensation XL with Beats Audio X315e using xda premium
Hi, i broke my digitizer too. After searching for a replacement, How can be ensure that is original HTC brand part?
Sent from my HTC Sensation XL with Beats Audio X315e using XDA
Mine broke about the exact time this thread was started ..lol..Was quite disappointed since it fell out of my lap unto carpet,I could not belie it was cracked .Maybe how it fell. I had an hd2 for ages with any problem even falling downstairs .Then I had a desire HD ,no problem there either..
Why was it advertised as Gorilla glass if they did not use it?
One for trading standards uk ?
you can go here lot of stuff alibaba just search in google alibaba
Mines broken too nao
Sent from my HTC Sensation XL with Beats Audio X315e using xda app-developers app
mr1029x said:
Nope... HTC Sensation XL's screen is using Gorilla Glass, I can assure you that.
I've been using this device for almost 5-6 months WITHOUT any protectors and not a single scratch was given
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Click to collapse
You´re screen without any scratches doesnt mean it has gorilla. I havent used any protectors with my SXL and never had scratches.
From there it is really good. One time my dog pulled the chargers cord and my phone fell from table to floor.
Distance was some half a metre and i have plastic mat on floor. Still downpart of the phones glass shattered and back cover dont
stay in itse place too fit. ****ty build on this model.
hi guys there is a dust in my screen.. anyway solution to get rid of it?
thanks
Very odd... Only thing I can think of wouldn't be worth the hassle: take phone apart remove glass from LCD and clean with alcohol . Unless its brand new in which case return to store and tell them for the amount those Taiwanese children are getting paid they ought to be more careful in which case HTC will give you a brand new phone.
Sent from my HTC Incredible S using XDA App
Although from the outside corner it looks like you have a screen protector on. : {
Sent from my HTC Incredible S using XDA App
Send it back to the store and they will replace a new screen for you. I have the same problem before and they replace it for free.
alcohol certainly works, worked with my screen last time i tried to clean it
hi guys im gonna give my mobile to htc regarding this dust... do i need to s-on for this?
I will recommend you to get s-on back. They will keep you bugging for rotting your phone. When i have been to HTC service centre long ago, One guy came with some complaint. (it was a fault with the software). The HTC service men told that guy to get back to s-on or they wont service him for free (with warranty).
I've read from different phone sections some HTC repair centers don't check if you have s-on or s-off, but yes you should legally have s-on.
this is a popular issue if the tape under your digitizer is becoming old and accumulating too much dust.
I took the screen and LCD apart and learned this, my method to put the screen back on is not perfect and still gets a little dust in sometimes.
Better to let the repair do it or get some really good tape like the OEM.
I dropped my phone on some pretty hard stuff, and it has a big crack now, on the right side of the screen. Everything seems to be working fine, and the touch screen in itself has no issues (it works even on the cracked part of the glass), but the crack is pretty big, and it runs right from top to the bottom of the screen. Any idea how/where I can get it replaced, and how much it might cost?
I though gorilla glass was a lot more tougher :crying:
Thanks!
If you are game enough to do it yourself
http://www.youtube.com/watch?v=cTOyjGol_iM
There are a few screens on ebay for cheap
Can you get it done cheap in a market or something? You can here
Oh, well. Seems like fun!
Did not find anything for the IncS on EBay's Indian site, but I guess I can get it shipped from the States - I found several on that.
But before I try this, I would definitely want to know how much the HTC repair center might charge me for this The LCD is fine, and only the glass (or digitizer - I got that from Mark's youtube link) has to be replaced. There are several on eBay for 35 USD, which is kinda OK, but I do not want to end up with a messed up non-working phone at the end of it
There may be a few nerves taking apart a $400 phone haha
And from my research, the glass and the digitaliser are attached
You could always enquire at HTC by calling them or emailing
That would obviously be the safest way
Sent from my Incredible S using XDA
Yeah, I mailed them, and they asked me to contact their Customer Care over phone, and the person at the CC had no idea what a digitizer is, and he asked me to get in touch with the repair center here, which is closed on Sundays
Will update here tomorrow after a visit to the repair center.
Sent from my (broken) HTC Incredible S using xda app-developers app :'(
It literally appeared today. At first I thought it was a dead pixel but it's not completely black it's gray and also I looked at it with a magnifier and it's not square it's like a blob.
Is there any way to get it out or something without taking the phone apart? Since it got there randomly today and wasn't there out-of-box.
Sent from my HTC One using Tapatalk 2
Dust shouldnt get under the screen so bring it back.
Sent from my HTC One using xda app-developers app
It's miniscule and they will probably think I'm crazy what if they don't give me a new one, no solutions?
Sent from my HTC One using Tapatalk 2
They way the screen is manufactured should prevent any dust form ever getting inside the screen. There is a special "goo" that is filled in between the gap of the lcd and digitizer. Any dust in the screen was left there in the manufacturing process. I had the same issue, I just went to the place I bought the phone and exchanged it. Now I am happy.
I actually have a speck under my screen too. I've only had my One a little over a week and I noticed it a few days ago when I decided to check for dead pixels since a few people have had them. Thought it was at first, like you did, but I see it with my screen off. I'm on AT&T so are they known to try to brush off a little spot like that? I know they really shouldn't be able to professionally but I just don't want anybody to try to give me any lip for complaining.
If there is a potential opening for dust I sure as hell don't want any more and muddy up a beautiful device. Sounds like I should exchange mine too, huh?
I really hope this isn't going to be a problem, the sensation was plagued by this issue, but it had no where near the level of build quality of the One. I sent my sensation back to htc and they replaced the screen. If it gets worse then send it back.
I havent tried bringing my phone back yet for the dust but this is the second One I've had because the first kept shutting off by itself so if anything you could fib and say it keeps restarting itself randomly on you cause then they'd had to excange it HAHAHA I have AT&T too and they can be **** heads when you try to get replacements
Good luck!
Sent from my HTC One using Tapatalk 2
yourpassenger said:
I really hope this isn't going to be a problem, the sensation was plagued by this issue, but it had no where near the level of build quality of the One. I sent my sensation back to htc and they replaced the screen. If it gets worse then send it back.
Click to expand...
Click to collapse
Yeah I have until Friday until my 2 week replacement period is up so if it continues to bother me I'll bring it back to AT&T
Sent from my HTC One using Tapatalk 2