Bluetooth range issue - One (M7) Q&A, Help & Troubleshooting

My HTC one started randomly disconnecting from my car kit, I put it down to the car kit being old but then I bought a sony ericsson MW600 and I find if I put my phone on the opposite side of my body, (ie in my pocket) the connection drops. Turns out the bluetooth cant connect when my body is in the way. Now seeing as my body isnt made of lead, im assuming the phones got a fault.
Has anyone else had this issue. Is there any fix out there or am I looking at a service job?
edit : never mind, found a thread elsewhere that recommended switching off wifi.... and what do you know... it works.

diggedy said:
My HTC one started randomly disconnecting from my car kit, I put it down to the car kit being old but then I bought a sony ericsson MW600 and I find if I put my phone on the opposite side of my body, (ie in my pocket) the connection drops. Turns out the bluetooth cant connect when my body is in the way. Now seeing as my body isnt made of lead, im assuming the phones got a fault.
Has anyone else had this issue. Is there any fix out there or am I looking at a service job?
edit : never mind, found a thread elsewhere that recommended switching off wifi.... and what do you know... it works.
Click to expand...
Click to collapse
I have never had an issue with the BT. Wifi should not affect BT at all. My handset starts to connect to my wifes car when she comes around the corning towards our house. This is about 35 feet through a wall and I have left my phone on the couch and walked out to my driveway shutting the door behind me on a BT headset. This phone has the best BT range I have ever used and I never turn Wifi off.

WiFi and BT don't play nice together. Both 2.4ghz. Not new by any means, have had the same issue on Inspire 4g, One XL and One. Having both in use simultaneously reduces range.
Sent from my HTC One using xda app-developers app

Alternatively, use WiFi only on the 5ghz band. No BT interference

Related

Bluetooth through walls?

Hello.
Does the bluetooth on your Kaiser or Tilt work through walls?
I have a mac pro which has a very good strong bluetooth signal and I can connect to it via nearly all of my other PDA's however my Tilt cannot see the mac pro through any walls.
I have tested the range of the bluetooth by placing the Tilt on a table and playing an mp3 to my Jabra BT620s's and in direct view of the phone I can get about 25 ft from it which I believe is quite acceptabe but the minute I try to connect or maintain a connection throught a sheetrock wall it cuts out.
Does anoyone elses unit do the same thing? Or do I still possibly have a defective unit?
Any ideas?
Tom
Am I the only one who notices this?
BT uses the same 2.4 GHz frequency range as 802.11b, so it should theoretically work. However, BT uses somewhat less power than WiFi, so you may not get the same range.
I have a Sony MEX-BT5000 radio in my car, which is paired with the phone. My garage is about 20 feet from my living room, with one wall between the two rooms. Sometimes, when I forgot to take my old Wizard with me, I would notice the Sony pairing with the phone, only to lose the pairing as soon as I back out of the garage. So it is possible for BT to connect through a wall. However, I haven't forgotten my Tytn II yet, so I haven't been able to test its BT performance.

Bluetooth Issue

So I paired the One with my QED uPlay at home and I'm having issues. The phone has to literally be 30cm away from the receiver or the audio will start getting distorted until it eventually cuts off. I have two uPlays, issue exists on both so its not tbe receiver. Also my iPhone 4s has no issues either. I was hoping the One had better audio than the iPhone since it has aptx, but its quite the opposite. Has anyone tried bluetooth music streaming? Is it just a faulty phone?
giorgoxxi said:
So I paired the One with my QED uPlay at home and I'm having issues. The phone has to literally be 30cm away from the receiver or the audio will start getting distorted until it eventually cuts off. I have two uPlays, issue exists on both so its not tbe receiver. Also my iPhone 4s has no issues either. I was hoping the One had better audio than the iPhone since it has aptx, but its quite the opposite. Has anyone tried bluetooth music streaming? Is it just a faulty phone?
Click to expand...
Click to collapse
Bluetooth and Wi-Fi both use the 2.4GHz channel. Asus had issues with the Prime because of its all-aluminum design where they had to greatly amplify the Wi-Fi signal and use diversity antennas to get through it. HTC uses the latter on the One. When used together, the Wi-Fi signal can overpower and interfere with the BT signal. Try turning off Wi-Fi and see if your connection quality changes. You're the first one to mention a BT issue so it could be unique to your device. Time will tell.
I have had a problem with bt connecting to my car (audi a1) I can hear the call but the other end cannot hear me. Going to delete connection and try again tomorrow.
Thanks for the replies. I switched off WIFI, re-paired the device and bluetooth started working perfectly, so it makes sense it was interference. Strange thing is I turned WIFI back on and bluetooth was still working fine. I'll do further tests in my car tomorrow see how it goes. If I'm not convinced I'll just get the phone replaced.
I have also had issues with bluetooth paired to my hands free car kit. Issues have surfaced when streaming music and also when making audio calls via bluetooth.
Sent from my HTC One using xda premium
The One X had a similar issue:
http://forum.xda-developers.com/showthread.php?t=1688538
It could be that when I was first trying the WIFI antenna was stuck on high power, which caused the interference, but when I reset the WIFI it reduced its power and no longer interfered with the BT. I have changed the WIFI at home to run at 5 GHZ, but work still runs on 2.4.
giorgoxxi said:
So I paired the One with my QED uPlay at home and I'm having issues. The phone has to literally be 30cm away from the receiver or the audio will start getting distorted until it eventually cuts off. I have two uPlays, issue exists on both so its not tbe receiver. Also my iPhone 4s has no issues either. I was hoping the One had better audio than the iPhone since it has aptx, but its quite the opposite. Has anyone tried bluetooth music streaming? Is it just a faulty phone?
Click to expand...
Click to collapse
What version you are using. I have update to latet ROM:1.29.709.4 and the issue is fixed. :laugh:
cobbcobbdavid said:
What version you are using. I have update to latet ROM:1.29.709.4 and the issue is fixed. :laugh:
Click to expand...
Click to collapse
I am running 1.28.401.7. How did you update to the latest ROM? I don't want to unlock my bootloader in case I need to return it.
Did you used to have the same exact issue in the previous ROM?
giorgoxxi said:
I am running 1.28.401.7. How did you update to the latest ROM? I don't want to unlock my bootloader in case I need to return it.
Did you used to have the same exact issue in the previous ROM?
Click to expand...
Click to collapse
I have the same version on mine 1.28.401.7. However I also do not want to update in case of needing to return it.
djayyy said:
I have the same version on mine 1.28.401.7. However I also do not want to update in case of needing to return it.
Click to expand...
Click to collapse
Apparently 1.29.709.4 has been officially released in Taiwan by HTC, so it shouldn't be long before the update arrives to the rest of us (hopefully).
got the same issue...some times I got no lags in audio streaming, but sometimes they are there...until it (maybe) will be fixed I'm using a widget, my cousin has coded for me yesterday . Quite simple solution. If I press the button, wifi turns off and bt turns on...works fine for me, so far

Bluetooth audio issues

Got my One today... Pleased so far until I went for a drive and tried out the bluetooth in the car and found a couple of issues:
1 - Audio keeps cutting out every 15 seconds or so. It'll play, then quickly go quiet, and then work its way back up to regular volume. Really annoying!
2 - The meta data is completely wrong. For example, I was playing a podcast via Doggcatcher, yet the meta data was for a track I'd been playing previously in Google Music.
Tried with Beats Audio on, and off, but didn't make any difference. I have several other phones of different makes/models etc... paired with the car and none of them have these issues.
Anyone else having these issues?
debug77 said:
Got my One today... Pleased so far until I went for a drive and tried out the bluetooth in the car and found a couple of issues:
1 - Audio keeps cutting out every 15 seconds or so. It'll play, then quickly go quiet, and then work its way back up to regular volume. Really annoying!
2 - The meta data is completely wrong. For example, I was playing a podcast via Doggcatcher, yet the meta data was for a track I'd been playing previously in Google Music.
Tried with Beats Audio on, and off, but didn't make any difference. I have several other phones of different makes/models etc... paired with the car and none of them have these issues.
Anyone else having these issues?
Click to expand...
Click to collapse
I had the same issue, turning wifi off seemed to fix it :good:
The meta data issue is a common problem around Android phones I found out so far. I use N7player and on my car radio display it says Load 8.1 from Eisenfunk, but I'm playing I will be heard from Hatebreed. This happens on different phones with stock player installed.
The Load 8.1 from Eisenfunk is loaded in the stock music player, so the problem seems to be, that you have to find a workaround to get player X your standard player and disable everything else. Since I only use N7, I disabled every other player and it seems to work, but its a lazy workaround. Someone should find a fix for this. Maybe I should just use the stock filemanager and try to start a mp3 and than set N7 to default. Maybe this works.
For the BT cutting outs, I didn't recognize those cutouts. Don't ask me what is wrong at your side, I use a Pioneer DEH-X8500BT car radio and my HTC One is in my pocket. Do you have a bluetooth bridge like Belkin or Logitech BT Audio adapter or wireless speakers like Boombox or such thing so check if this happens with them, too? I had a issue once with a Samsung device and my Creative wireless speakersystem with BT connection and it was cutting off randomly until I found out that another app was causing this.
AW: Bluetooth audio issues
I had the same problem too and solved this by disabling the energy-saving-options. With energysaving all dataconnections will be disabled when the screen gets off.
You can also setup the energysavingsettings and disable the turn off from all dataconnections.
Sent from my HTC One using xda premium
AW: Bluetooth audio issues
These are the settings to disable.
Sent from my HTC One using xda premium
debug77 said:
Got my One today... Pleased so far until I went for a drive and tried out the bluetooth in the car and found a couple of issues:
1 - Audio keeps cutting out every 15 seconds or so. It'll play, then quickly go quiet, and then work its way back up to regular volume. Really annoying!
2 - The meta data is completely wrong. For example, I was playing a podcast via Doggcatcher, yet the meta data was for a track I'd been playing previously in Google Music.
Tried with Beats Audio on, and off, but didn't make any difference. I have several other phones of different makes/models etc... paired with the car and none of them have these issues.
Anyone else having these issues?
Click to expand...
Click to collapse
I used to have this problem in 1.28Rom with WifI turn on too, but it fixed in Rom 1.29. :laugh:
How did you get the updated rom?
Spewy1 said:
How did you get the updated rom?
Click to expand...
Click to collapse
I work in Carrier shop in TW and for the Demo unit is already update to 1.29
ant78 said:
I had the same issue, turning wifi off seemed to fix it :good:
Click to expand...
Click to collapse
Thanks for the pointers guys. I installed AutomateIt so that when it connects to my car's bluetooth, it disables WiFi (and then switches it back on when I get out). Seems to work a treat!
HTC asked me to fill in a support call, but by the sounds of it it's hopefully all sorted in the 1.29 ROM Let's hope for a speedy release of it around the world :good:
Not sure what to do about the meta data though. I use quite a few different music apps (Soundcloud, Google Music, Sony Music, and Doggcatcher) so setting one to be default isn't really a solution for me unfortunately.
I'm getting both issues but I saw this thread before I got my phone and knew to turn off the wifi. A minor inconvenience but glad it'll be fixed in the next update.
As for the meta data, I'm using Gone Mad music player (the dev recently put it on sale and I fancied a change from the now-abandoned ubermusic). I can confirm that the track never changed from the first one I played. Haven't yet tried the stock music player, but I do recall that I had a similar issue on my SGS3 when using a combination of stock, ubermusic and google music. Very annoying. I think the same happened in the brief moment I had the Xperia Z too, so I would agree that it's an Android issue, not necessarily a HTC issue.
Hey there,
not specifically related to use with car sets, but I have general BT headset issues. I already tested two of them. I get dropouts every now and then, i.e. I don't hear the one on the other end, plus people absolutely do not hear me most of the time when I use the BT headset - I have to speak into the phone, and even then no sound at times. No problems with my former HOX though. Can anyone confirm? Am I deemed to NOT use WLAN while having a BT headset connected in general?
Thanks in advance .
I've been having audio issues via A2DP - but again only with WiFi enabled. Not a problem in the car as Tasker will turn off WiFi for me. But in my house when using A2DP streaming, I want to use my WiFi.
Let's hope 1.29 fixes, otherwise I might consider a 5Ghz router...
An FYI. When these phones passed through the FCC I was such a geek that I actually read the transmitter testing. There is an affidavit in there about the BT and WiFI radios sharing an antenna and due to FCC restrictions that the two shall never transmit at the same time. All I can devise is they use a very fast radio switcher to ensure both can be on at once. That software that powers the transmitter transfer mechanism must be not optimized. Or worse, the hardware just really cant handle that. This is what happens when you have aluminum. Need to cram as much into antenna spots as possible. The I-phone 5 has the same setup but their software seems to handle it better. Hopefully this is fixed with a ROM release.
F*ck me, that would explain why I was able to make normal phone calls when I am outside my office - there is no WiFi to interfere! I will have to test tomorrow again, but feel a bit irritated about the fact that I cannot use Bluetooth for audio and WiFi at the same time. Thanks for pointing that out again!
jackdforme said:
An FYI. When these phones passed through the FCC I was such a geek that I actually read the transmitter testing. There is an affidavit in there about the BT and WiFI radios sharing an antenna and due to FCC restrictions that the two shall never transmit at the same time. All I can devise is they use a very fast radio switcher to ensure both can be on at once. That software that powers the transmitter transfer mechanism must be not optimized. Or worse, the hardware just really cant handle that. This is what happens when you have aluminum. Need to cram as much into antenna spots as possible. The I-phone 5 has the same setup but their software seems to handle it better. Hopefully this is fixed with a ROM release.
Click to expand...
Click to collapse
If that was true you'd never be able to stream content over Wi-Fi (Hulu, Netflix, Pandora, Spotify) and listen to it over BT. That's done all the time. Wi-Fi and BT both use the 2.4GHz frequency. Maybe the requirement you read applies to via separate antennas which may be why both share a single antenna. Aluminum and wireless signals don't mix. Asus had BT problems with the TF201 because they had to compensate for the aluminum back of the device by amping the Wi-Fi signal to the point it overpowered the weaker BT signal. Since turning off Wi-Fi improves BT performance (and range) something similar may be occurring on the One. With so few devices in people's hands it's too early to call.
Here's the LTE SGS3 for T-Mobile that just passed through the FCC compared to the One.
Hey I hear you and what your saying makes sense. The reality is a featured coding called time sharing. So due to an ultra fast buffering you are actually never transmitting both at once. That means this very well could be the culprit. Don't need to believe me. Check out the first letter from htc in the FCC registration. Clear as day.
jackdforme said:
Hey I hear you and what your saying makes sense. The reality is a featured coding called time sharing. So due to an ultra fast buffering you are actually never transmitting both at once. That means this very well could be the culprit. Don't need to believe me. Check out the first letter from htc in the FCC registration. Clear as day.
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Click to collapse
Well, it's either the radio, h/w, s/w, or interference. The radio can be ruled out because the BCM4335 is specifically designed to reduce radio interference between competing signals. That leaves either something in the way the h/w is assembled, tuning of the radio drivers/settings or interference between the various radios caused by their output settings, antenna size/placement, or the aluminum body attenuating the signals. I guess time will tell which it is and whether or not it's a big deal to the majority of users.
The BCM4335 introduces the newest version of Broadcom's wireless coexistence technology. Handset makers can use this technology on 4G LTE cellular platforms to minimize the possibility of radio interference between Wi-Fi, Bluetooth and LTE, which operate in adjacent radio frequencies. Broadcom's Global Coexistence Interface supports the Bluetooth Special Interest Group's (SIG) LTE coexistence scheme and can be applied to future Broadcom LTE platforms, as well as 4G cellular platforms from other vendors.​http://www.broadcom.com/products/Wireless-LAN/802.11-Wireless-LAN-Solutions/BCM4335
Anand described the antenna structure but I don’t really understand whether he’s saying the entire horizontal aluminum strips on the back above and below the line of injected plastic are the antennas or that the design allows the discrete antennas to be more effective.
The One uses the top and bottom aluminum strips for antennas, both of which are actively tuned to mitigate unintended attenuation from being held. There’s a plastic insulative strip in-between the two antennas and the main body. In spite of being aluminum, the One also includes NFC, whose active area surrounds the camera region.​
But his comments don’t seem to jive with iFixit’s after their tear down. They seem to be implying the signals are transmitted through the plastic surround which makes sense but limits the transmission area.
The daughterboard remains, but there is still a mystery left unsolved. No phone operates without antennas, and antennas don't transmit signals well through metal walls. Considering that this daughterboard is on the receiving end of the motherboard's antenna cables and sits directly under the plastic bezel at the top of the phone, we're thinking it has something to do with wireless signals. See those three spring contacts along the top of the board? They meet the rear case in an area obscured by the plastic bezel. If we had to guess, that's where HTC put the antennas.​
I would like to post the declaration from the FCC site. Its says it and the model of the bt/wifi radio in the device as registered although the part number looks like the phones part number with a few extra numbers. I truly hope this isn't one of those situations where some BT is unaffected because of the other end having better or newer processors. A la modern BMW's. The professional radio BT sucks it. Always drops even the best phone BT. So, if this phone has a nice antenna split tech and can be very fast at switching transmission times, but the other side cant keep up with the chop, we have a long term problem. I cant post the link because I am too new. Sorry.
Using sense 1.28.771.6, bluetooth/wifi work fine simultaneously.
Sent from my HTC One using xda app-developers app
I tried today with WiFi off and must admit that this is the (temporary) solution. I am on stock with 1.28.401.7 and DO have issues with WiFi and BT being used simultaneously. Now I can at least use BT with my headset.

HTC One Terrible Bluetooth range .....

Friends ...... , HTC One it seems has a terrible Bluetooth range ....... I have a Logitech BoomBox (Bluetooth spks) and a Belkin Bluetooth receiver connected to my AVR. In both the cases, when connected to my HTC One it looses audio in just couple of feets. Specially with belkin receiver. But when I tested the same with my iPhone 4, it works perfectly, till the Bluetooth's designated range of 30 feet (10 meters) ... with both Belkin and Logitech ....
so it has something to do with HTC One's Bluetooth.
People with HTC One and having any Bluetooth audio device, please test this and report if you are also facing the same issue, Or is there something that I can try to increase the range. Its pathetic, 2-3 feets at the max. I am bitterly disappointed with this ..........
Regards.
Sammy
I think that Android 4.1 had a BT flaw that was fixed in 4.2.
so this means its more of an android issue than HTC One........ any alternatives to improve this, till we have an 4.2 update
I was using bt audio yesterday and it was horrible. I did some googling, try turning off wifi before you connect to the speakers, it solved my trouble straight away. I found if the music was playing when I turned wifi back on it would still be ok. Might help?
jiggle_ said:
I was using bt audio yesterday and it was horrible. I did some googling, try turning off wifi before you connect to the speakers, it solved my trouble straight away. I found if the music was playing when I turned wifi back on it would still be ok. Might help?
Click to expand...
Click to collapse
Jiggle .... my friend, you made the day for me, how so ever strange may it seem, it did work .... ..... I switched of my wifi and then connected Bluetooth to Belkin receiver and vola!! :victory:... no drop outs and was able to use BT at full 30 feets, and then if I switch on the wifi later all is well.
Strange, if wifi is working before I connect BT, it drops and is very uneven ......... must be some bug, but anyway, solution is not as irritating as one might expect.
Thanks again Jiggle, for you input, saved me a great disappointment.
Regards
Sammy
sam9s said:
Jiggle .... my friend, you made the day for me, how so ever strange may it seem, it did work .... ..... I switched of my wifi and then connected Bluetooth to Belkin receiver and vola!! :victory:... no drop outs and was able to use BT at full 30 feets, and then if I switch on the wifi later all is well.
Strange, if wifi is working before I connect BT, it drops and is very uneven ......... must be some bug, but anyway, solution is not as irritating as one might expect.
Thanks again Jiggle, for you input, saved me a great disappointment.
Regards
Sammy
Click to expand...
Click to collapse
whew you had me in a panic here. (o; I'm still a little traumatized from my asus T201 wireless issues.
The Wifi/bluetooth issue is a drawback of the aluminum body design of the One. Bluetooth shares an antenna with wifi transmit. I believe wifi receive shouldn't interrupt bt though.
Then there should also be a problem if I switch on wifi after I connect BT. ,... in which case it works. It only creates a problem, if the wifi is first on and then I connect BT. ...... which is strange
Just for information. I had 3 htc, desire hd, sensation, onex and ALL had problem with bluetooth, weak signal, using a headset with the phone in my pocket already failed. I now have a note2 and this problem does not occur, being used in the same situation. So ....
sam9s said:
Then there should also be a problem if I switch on wifi after I connect BT. ,... in which case it works. It only creates a problem, if the wifi is first on and then I connect BT. ...... which is strange
Click to expand...
Click to collapse
My m7 (TrickDroid, elementalX 0.11 default overclocking and undervolting) is having the BT issue whenever wifi is on, regardless of whether I connect the BT device while wifi is off, and regardless of whether audio is playing when the wifi is turned back on. In other words, on my device, BT really really sucks if wifi is connected, period. Any suggestions other than not to use wifi if I want to use BT?
Update: My router (Netgear wnr2000v3) seems to use 2.4 Ghz channels. Any thoughts about whether swapping the router with a dual-band or 5 Ghz channel router would work around this issue?
pcadvocate said:
My m7 (TrickDroid, elementalX 0.11 default overclocking and undervolting) is having the BT issue whenever wifi is on, regardless of whether I connect the BT device while wifi is off, and regardless of whether audio is playing when the wifi is turned back on. In other words, on my device, BT really really sucks if wifi is connected, period. Any suggestions other than not to use wifi if I want to use BT?
Update: My router (Netgear wnr2000v3) seems to use 2.4 Ghz channels. Any thoughts about whether swapping the router with a dual-band or 5 Ghz channel router would work around this issue?
Click to expand...
Click to collapse
I did pick up a new dual-band router and set up the phone to connect only on the 5Ghz band, and it worked! No more bluetooth issues at home. So if you run into this issue, a temporary workaround until (hopefully) HTC/Google provide a fix is to avoid the 2.4Ghz band.
Strangely enough, my Bluetooth range keeps decreasing with each software update. When I first bought this thing, I was generally impressed with how far I could walk from my BT speakers. Not as good as my evo 4g or 3d, but decent. Better than my gs3 and gn2.
Now I tend to make it about 5 feet or so with minor cut-outs while using apt-x. If I put my hand between the signal at 10ft, I can stop it completely. If I touch the upper-right of my phone with my thumb as I hold it in my right hand, I can kill the signal as well. Very much an antennagate going on here just like the iPhone 4.

Bluetooth on replacement device

Hello All,
I am running pure nexus 6.0. I have also tried pure nexus 7.0 with the same issue. I recently had to get my phone replaced by Motorola and I am experiencing something I did not before. When I use my Bluetooth headset, everything works flawlessly indoors and it will connect to my Car and maintain the connection perfectly as well. When I use my phone outside, if I put my phone in my pocket, the Bluetooth headset starts to break up. It gets even worse if I switch the phone to my left pocket or hold the phone behind me.
What I am trying to figure out is, is the phone the issue or is he headset the issue? If my phone had defective Bluetooth hardware, would it not work at all or is what I described within the realm? I do not remember having such issues previously. I am using a platronics backbest fit headset.
Thank you for all of your help!

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