Signal issues after update? - One (M7) Q&A, Help & Troubleshooting

Along with most i received the update last month. With it i got a drastically improved camera and a bunch of other things. one thing i was not expecting was my 3G signal to deteriorate. I was easily able to get between 3 and 5 bars signal at home, work and inbetween. heck even in the toilet at work. However since the update there are a number of places that the signal drops altogether where i cannot even get 2G. Really a bit bummed about this. anyone have a similar issue? If i recall correctly, I am on son free UK version.
Sent from my HTC One using xda premium

no one at all having this issue. hmmmm
Sent from my HTC One using xda premium

Related

LTE -117 to -120dbm

Has there ever been a radio update to change this a little higher on any other phone? Dropping to 3G from LTE is killer.. I usually leave my phone in CDMA only in my home town area but I went to a launched area this passed week where the roll out is in the 90% complete zone and it still drops from 4G to 3G a lot..
Just wondering if a radio update has ever fixed an issue like this on any other devices in the past.
Sent from my HTCONE using xda premium
There have been radio updates on the past on other phones that helped but thus far not for the ONE yet
Sent from my HTCONE using Tapatalk 2
Yup, I think we r over 80% here in austin Texas and it happens to me all day long. My bud just got his T-Mobile One and he hits 20-25 mbps no matter where and when he does a speed test. I could kick myself in the ass for staying with sprint.
Sent from my HTCONE using xda app-developers app
sand1303 said:
Yup, I think we r over 80% here in austin Texas and it happens to me all day long. My bud just got his T-Mobile One and he hits 20-25 mbps no matter where and when he does a speed test. I could kick myself in the ass for staying with sprint.
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
Was thinking about getting the one but after my evo lte was having lte issues and the one seems to have the same I passed . The one is a beautiful phone but dropping lte all the time was a deal breaker .
Sent from my SPH-L720 using xda premium
parmend said:
Was thinking about getting the one but after my evo lte was having lte issues and the one seems to have the same I passed . The one is a beautiful phone but dropping lte all the time was a deal breaker .
Sent from my SPH-L720 using xda premium
Click to expand...
Click to collapse
I don't think the phone is the problem buddy. I think it's a network issue. So unless u are planning on actually leaving sprint it shouldn't be a deal breaker.
Sent from my HTCONE using xda app-developers app
I don't think it's a phone issue but my Note II holds LTE like a champ but damn I don't want to lug that thing around anymore after having the One for this long.. dbm levels are the same on the Note it just doesn't drop to 3G until the -130 range where as the One drops it around -117dbm... I'm holding out on a possible radio update before I do anything drastic like going back to the Note II.
Sent from my HTCONE using xda premium
sand1303 said:
I don't think the phone is the problem buddy. I think it's a network issue. So unless u are planning on actually leaving sprint it shouldn't be a deal breaker.
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
If that's the case then my s4 would have those issues as well but it doesn't . not trying yo start a phone war but HTC or sprint need to get it right .
Sent from my SPH-L720 using xda premium
It's network and phones that are the issue. First off, it shoildnt be that much of a problem to drop to 3g, as long as the data still works. Buut 3g is worthless usually with no throughput.
Then these HTC phones can't hold on (or wont) to lte for ****, for whatever reason. The iPhone 5, gs3, and 4 all held 4g, and when they dropped it, it quickly moved back up to 4g. This phone, on the other hand, will drop 4g, sit with NO data connection for a while, then connect to worthless 3g while still in a 4g blanketed area.
Then on the LTE topic...I've been waiting and waiting but this crap seems to get slower and slower as time passes. Plenty of times I will get less than 1mbps. Ive been waiting almost 2 years for them to get it together but it seems that it won't be happening. Back to tmobole (<10 mbps always) I go
Sent from my HTCONE using xda app-developers app
Well I keep telling myself I need to try a galaxy but the build of the HTC phones keep luring me in. Maybe with this phone being a more popular model because it is across different carriers unlike the Evo line the devs can find away to adjust the settings of the hardware. It is very annoying when my T-Mobile buddy constantly pulls 15-25 mbps on his speed tests and I look at mine and see 3g icon on top. I know there is lte out there we r 80% complete here
Sent from my HTCONE using xda app-developers app

Radio not as stable on 1.31 update...

I've noticed that yes the one switches between wifi/3g/4g much more smoothly, but also noticing it dropping those signals much more frequently too and struggling to reconnect if it drops it. As in, I can have a data connection, then none at all out of nowhere without moving, and a couple of minutes later it reconnects.
I was even just sitting here at home where I have full signal on wifi and saw it drop wifi too. This never happened on the previous base... Sigh... Nothing is ever perfect...
Sent from my HTCONE using xda app-developers app
gk1984 said:
I've noticed that yes the one switches between wifi/3g/4g much more smoothly, but also noticing it dropping those signals much more frequently too and struggling to reconnect if it drops it. As in, I can have a data connection, then none at all out of nowhere without moving, and a couple of minutes later it reconnects.
I was even just sitting here at home where I have full signal on wifi and saw it drop wifi too. This never happened on the previous base... Sigh... Nothing is ever perfect...
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
mine is not doing that at all but i installed a new rom with the new base formware, there is a different kernel in it, i also did a profile update and it mever drops wifi and 4g used to drop to 3g now it stays on 4g until i drive out of the area
Alright, I'll see if I can troubleshoot this some...
Sent from my HTCONE using xda app-developers app
gk1984 said:
Alright, I'll see if I can troubleshoot this some...
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
Sprint is doing Network Vision.
In your house...
Aldo101t said:
mine is not doing that at all but i installed a new rom with the new base formware, there is a different kernel in it, i also did a profile update and it mever drops wifi and 4g used to drop to 3g now it stays on 4g until i drive out of the area
Click to expand...
Click to collapse
Haha he said mever
Sent from my HTCONE using Tapatalk 2
tsdeaton said:
Haha he said mever
Sent from my HTCONE using Tapatalk 2
Click to expand...
Click to collapse
Oops
Sent from my HTCONE using xda app-developers app
gk1984 said:
I've noticed that yes the one switches between wifi/3g/4g much more smoothly, but also noticing it dropping those signals much more frequently too and struggling to reconnect if it drops it. As in, I can have a data connection, then none at all out of nowhere without moving, and a couple of minutes later it reconnects.
I was even just sitting here at home where I have full signal on wifi and saw it drop wifi too. This never happened on the previous base... Sigh... Nothing is ever perfect...
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
I've noticed that my phone is holding onto lte better inside today since the update. It was usually dropping to 3g once I started doing anything.
but it's ok to eat fish cause they don't have feelings.....
I'm dropping calls like crazy lately, but it really started before the update, so I can't say it's because of that.... Sprint really sucks lately, dropping calls left and right, signal dropping out all the time, and slower than slow 3g
53fireman said:
I'm dropping calls like crazy lately, but it really started before the update, so I can't say it's because of that.... Sprint really sucks lately, dropping calls left and right, signal dropping out all the time, and slower than slow 3g
Click to expand...
Click to collapse
Probably Network Vision upgrades.
Sent from my HTC ONE using xda app-developers app
Mine got better with the update. I can hold a call for over an hour in my house with 1 bar just like my old phone. before the update it would drop after 5-15 min. Also I am running into far less places where I simply can't use data despite having signal. I think there is still room for improvement.
When I first flashed the update everything seemed to working smoother and seemed to hold a better 4G signal. By the second day my WiFi would drop in and out, my 4G won't hold when I know have full 4G coverage. Sometimes I don't have a signal at all. Like that is my only pet peeve about this phone. What's the use of having the best phone if one of its primary functions doesn't work properly? I'm definitely looking to get something new at this point.
Where can I find the radios/firmware update? I've looked through all the threads and they are no where
Sent from my HTCONE using Tapatalk HD
teamrealtree said:
Where can I find the radios/firmware update? I've looked through all the threads and they are no where
Sent from my HTCONE using Tapatalk HD
Click to expand...
Click to collapse
Here you go.
http://forum.xda-developers.com/showthread.php?t=2368907
Sent from my HTCONE using xda app-developers app
I'm having the same issues, and I'm pretty done with it. Ordered a GSM One from Google Play and am on my way to TMobile. After 14 years I can't take the whole "unlimited data 1 bit at a time" anymore.
Sent from my Nexus 7 using xda app-developers app
bpschoon said:
I'm having the same issues, and I'm pretty done with it. Ordered a GSM One from Google Play and am on my way to TMobile. After 14 years I can't take the whole "unlimited data 1 bit at a time" anymore.
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
right behind you.....next year
I was having similar issues, I think it had to do with the fact that it was an in-place upgrade. I did a factory wipe, and the One is behaving much better.
Jahspree said:
When I first flashed the update everything seemed to working smoother and seemed to hold a better 4G signal. By the second day my WiFi would drop in and out, my 4G won't hold when I know have full 4G coverage. Sometimes I don't have a signal at all. Like that is my only pet peeve about this phone. What's the use of having the best phone if one of its primary functions doesn't work properly? I'm definitely looking to get something new at this point.
Click to expand...
Click to collapse
I'm with you. Such a brilliant device aside from this issue. My question is can this be labeled as a defective device because one of its main functions doesn't work properly
Sent from my HTCONE using xda app-developers app

Poor signal reception on AT&T with AT&T Note 3

Switched to Note 3 from Lumia 920 (phone upgrade, had my SIM replaced as well). Now on all places where I previously had stable LTE signal my Note has couple bars of HSPA or from time to time HSPA+. I still can catch LTE signal from time to time but not in the area I live (and had stable LTE for a year on Lumia).
What may be the reason? Is it a phone problem or just Nokia modem has better sensitivity?
Don't want to initiate replacement procedure, the phone seems perfect in all other aspects...
I've also been disappointed with the reception vs the S4. I'm also having trouble installing apps from the play store >.< even on wifi.
I have bad reception also
I am thinking of returning, I have had to switch to airplane mode twice in the past hour to get it to reconnect to LTE. It sometimes drops out all together when accessing the play store. I am in Baton Rouge, and didn't have any issues on my iphone 5.
Dankchild said:
I've also been disappointed with the reception vs the S4. I'm also having trouble installing apps from the play store >.< even on wifi.
Click to expand...
Click to collapse
Is it telling you its encountered an unexpected error? Ive had that on several devices today. I wonder if the play store isnt futzed up
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app
Bladerunner1825us said:
Is it telling you its encountered an unexpected error? Ive had that on several devices today. I wonder if the play store isnt futzed up
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Yep, have had issues with downloads from the playstore here, on wifi.
saints72 said:
I am thinking of returning, I have had to switch to airplane mode twice in the past hour to get it to reconnect to LTE. It sometimes drops out all together when accessing the play store. I am in Baton Rouge, and didn't have any issues on my iphone 5.
Click to expand...
Click to collapse
That's crazy, I'm in Baton Rouge too.Just got my Note 3 from the Best Buy Mobile on Bluebonnet. Maybe its borked because of the impending hurricane doom.
Yes, switching airplane mode on and off helps to establish LTE link everywhere... But it switches back to HSPA in 20-30 min and never return back by itself. Definitely software bug
I'm getting much better signal than I ever got with my 920 or S3. I'm in Houston FWIW.
Sent from my SAMSUNG-SM-N900A using xda app-developers app
I'm from just south of Baton Rouge, reception has either been great or next to none for me. I can manually put the note 3 on lte but the speed at that point is slower than the 4g. Sadly my s4 active was nearly the same way...
Sent from my SAMSUNG-SM-N900A using xda app-developers app
Yeah, maybe the storm is causing issues ,I'm going to give it a few days.
In the same room, my wife's iphone has 4 bars and this one has 2
Sent from my SAMSUNG-SM-N900A using xda app-developers app
I'm east of Baton Rouge, in Hammond, and I've seen the same thing! lose LTE and sticks to HSPDA! Airplane mod does fix it as well. I hope it's the storm, but I don't thinks so!
For you guys with a Google play issue...
If you connect to a VPN like privateinternetaccess.com (also avaliable on the play store) and select a country other than the US it will more than likely work.
Sent from my SAMSUNG-SM-N900A using Tapatalk 4
Zach Alt said:
I'm getting much better signal than I ever got with my 920 or S3. I'm in Houston FWIW.
Sent from my SAMSUNG-SM-N900A using xda app-developers app
Click to expand...
Click to collapse
I'm in Southeast Houston and not having the same luck as you .Been 1 or 2 bars all day .
Sent from my SAMSUNG-SM-N900A using Tapatalk 4
I'm in the Sugar Land/Missouri City area. That's strange because my house is a dead zone. I'd get 1 bar on my S3 and 920. I get 2-3 with my Note.
Sent from my SAMSUNG-SM-N900A using xda app-developers app
I live in SF Bay area and this definitely not storm, it's some software/modem firmware fault. It seems not trying to switch to LTE once kicked to HSPA. If I do airplane mode switch on a place I have good LTE signal it would jump to LTE and keep connected for a long time until I move and it loses it. After that it jumps down to HSPA and not trying to return back on LTE even if I go back to same place where it had full bars of LTE before
Well good to know it isn't just Southeast Louisiana. Also, just plain nuts to me that we're all posting in the same thread miles apart, go figure.
I haven't had time to switch my Sim back to my S4 to do some testing. But I feel like my speeds are definitely suffering.
Post your speed tests for comparison. BTW one of my favorite features about the s pen are the easy screen captures and edits.
Maybe it's just an APN issue? Has anyone tried playing with that? I tried a few from rootzwiki but don't really know what I'm doing in the APN neighborhood.
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app
delete
For what it's worth, FL is having issues as well. Play store has been wonky and the reception has been less than stellar. With all these reports I'm willing to bet it's something on their end.
I am going to try and swap it out at the local store tomorrow even though I ordered it online. I should be able to according to the terms. I am willing to give it another shot, although at work today I had absolutely zero signal just a circle with a line through it. I normally get at least phone and text functionality at work.
All your phones are perfectly fine - they just need a firmware update or two.
I've seen mine even drop off to edge just sitting here at my desk.

Signal strength issues

I'm having a lot of signal strength issues as of this morning. Losing data signal and going in out of service. This is in a high data strength area, downtown. I never had this issue on my S3.
I love the phone but I might have to sell it.
Any help would appreciated
Sent from my XT1058 using xda app-developers app
Could be an issue with the network?
Srepoleved-Adx said:
Could be an issue with the network?
Click to expand...
Click to collapse
Are you using stock rom?
I'll keep an eye on it. Thanks.
But even places were my S3 would get good signal like 3 or 4 bars the motox is getting 1 and 2 bars.
Sent from my XT1058 using xda app-developers app
Jamolah said:
I'll keep an eye on it. Thanks.
But even places were my S3 would get good signal like 3 or 4 bars the motox is getting 1 and 2 bars.
Sent from my XT1058 using xda app-developers app
Click to expand...
Click to collapse
my signal hasn't been worse with my moto x. It could just be service being done for your network in that area. I know a lot of things started changing across networks recently. Just a few months ago I believe att and vzw sold different bands to each other in different areas in the US that changed things drastically. Also, vzw has been having trouble with 4g in certain major cities recently (or i saw reports recently). And other carriers are doing new upgrades to their system that are slowing things down. Get someone with an s3 on your service and bring look at direct comparison at work, should solve your problem, or let you know if there is one i mean.
I don't think I get LTE as often with the motox as I did with my S3
Sent from my XT1058 using xda app-developers app

Brand new replacement phone, same problem

I got a brand new, out of the box m8 replacement because of data and voice issues. The phone was fine them I took the update and now I'm back to limited data only on wifi and now getting dropped calls. I'm about done work this phone. Maybe the elevate community has some info
Sent from my 831C using xda app-developers app
I haven't seen anything like this over in those forums, I'll keep an eye out though for you.
Sent from M8 on XDA Premium APP
I was hoping that it is the network but sprint says no. Frustrating
Sent from my 831C using xda app-developers app
It appears that I'm not the only one
https://community.sprint.com/baw/mo...ssion?content=/api/core/v2/discussions/155517
Sent from my 831C using xda app-developers app
I'll hop on elevated now to see if anyone has seen anything similar, I'll get back to you.
Sent from M8 on XDA Premium APP
---------- Post added at 11:49 PM ---------- Previous post was at 11:46 PM ----------
Nevermind, I see you have a thread over there already... Hope we can get to the bottom of this. The phone is just awesome and would hate for you to miss out
Sent from M8 on XDA Premium APP
Thank you for trying to help me. As you can see by the link that I shared this looks to be a wide spread problem. I'm not giving up yet, as the only phone I like is htc
Sent from my 831C using xda app-developers app
Might have to switch to cdma only to cure this till sprint gets their updates done. Same problem on my lg g2 on towers that are not fully updated.
I am having a similar issue, though not to the extent that you are having it. In areas where my Galaxy S3 would have strong LTE, my M8 has trouble connecting to LTE, occasionally stays on, and then drops to 3G. I often get the issue where I am on 3G or LTE and it drops to having the X over the bars, showing no signal. I bought through Best Buy, so I am thinking about going in to get it replaced (of course all of the Best Buy's around me don't seem to have it in stock...), but if even a replacement phone isn't working, then maybe it's worth it to just admit defeat and get the plastic trash GS5...
Rammv said:
Might have to switch to cdma only to cure this till sprint gets their updates done. Same problem on my lg g2 on towers that are not fully updated.
Click to expand...
Click to collapse
This is what I have to do at the house. The LTE signal is not strong enough and the phone switches from LTE to 3G every few minutes. This keeps me from getting calls. I changed the network mode to CDMA only at the house under Mobile data. When I level the house I change it back to LTE/CDMA. Now if I could get Tasker to do this for me I would be set.
This issue was the same with the LG G2. That is the reason I did not keep that phone. The Note 3 did not have this issue. That is the phone I had before moving to the M8.
dragonforce11 said:
I am having a similar issue, though not to the extent that you are having it. In areas where my Galaxy S3 would have strong LTE, my M8 has trouble connecting to LTE, occasionally stays on, and then drops to 3G. I often get the issue where I am on 3G or LTE and it drops to having the X over the bars, showing no signal. I bought through Best Buy, so I am thinking about going in to get it replaced (of course all of the Best Buy's around me don't seem to have it in stock...), but if even a replacement phone isn't working, then maybe it's worth it to just admit defeat and get the plastic trash GS5...
Click to expand...
Click to collapse
Let me ask you this. Data issues aside what device do you like better
Sent from my 831C using xda app-developers app
tommason1968 said:
Let me ask you this. Data issues aside what device do you like better
Sent from my 831C using xda app-developers app
Click to expand...
Click to collapse
Compared to GS3 or GS5? Either way, I greatly prefer this one aside from the data issues. I just can't do Samsung's plastic!
I just got my replacement. No more call drops/data drops. Get another replacement?
mattrb said:
I just got my replacement. No more call drops/data drops. Get another replacement?
Click to expand...
Click to collapse
No I opened the dialer and hit ##72786# went to the menu and hit reset. After the phone rebooted I updated my profile. It's working pretty good now.
Sent from my 831C using xda app-developers app

Categories

Resources