So I lost my beloved One last week and I'm still waiting on Asurion to ship me a phone. Has anyone had to get an insurance replacement yet and if so how long did it take? Every rep I speak to gives me a different time frame. Some say 1-3 days and some say 7-10 business days. I'm getting antsy and want my One back.
Noctesolis said:
So I lost my beloved One last week and I'm still waiting on Asurion to ship me a phone. Has anyone had to get an insurance replacement yet and if so how long did it take? Every rep I speak to gives me a different time frame. Some say 1-3 days and some say 7-10 business days. I'm getting antsy and want my One back.
Click to expand...
Click to collapse
I'm not positive what the Asurion replacement turn around is on the One but I received other replacement phones and I always received them within 48hrs.
Noctesolis said:
So I lost my beloved One last week and I'm still waiting on Asurion to ship me a phone. Has anyone had to get an insurance replacement yet and if so how long did it take? Every rep I speak to gives me a different time frame. Some say 1-3 days and some say 7-10 business days. I'm getting antsy and want my One back.
Click to expand...
Click to collapse
last week and no phone yet ?
You need to get Sprint on that as well
retention number 888-273-9460
Retentions pretty much said "Sorry about your luck" and told me to open a new line for a phone if I couldn't wait 3 weeks for an insurance replacement and didn't want to pay retail. Kind of let down over Sprints customer service through this process. I love paying for service and not having a phone.
I just dropped my One and the screen is shattered, plan to file a claim soon. Biggest worry I have is that they won't give me a One but a different phone. I don't mind waiting a few weeks if thats what it takes. Thoughts?
funstuf234 said:
I just dropped my One and the screen is shattered, plan to file a claim soon. Biggest worry I have is that they won't give me a One but a different phone. I don't mind waiting a few weeks if thats what it takes. Thoughts?
Click to expand...
Click to collapse
the have to give u a comparable fone, meaning they don't have a one then they give u a s4 which u could sell and buy a brand new one for... samsung prices on resell is almost as good as apple smh
new or refurbished?
was wondering if you discussed if your replacement was new or are they sending refurbs yet? I have cracked screen so I was curious. thx.
I just got my replacement phone a few days ago. Assurion said they were back ordered but I received my phone before I got my tracking email.
Sent from my HTCONE using xda app-developers app
---------- Post added at 02:53 AM ---------- Previous post was at 02:49 AM ----------
My phone was stolen on the 11th filed a claim on the 13th trying to hold off and track my phone. Received my phone Thursday. So three days is the wait time.
Sent from my HTCONE using xda app-developers app
That's really good to know. I assume the phone was brand new considering there probably aren't any refurbs.
I claim my on April 26, they send me evo lte in 48 hours, so i claim that is not the phone, they gonna replace. Im still waiting. they said is on back order
funstuff234 said:
That's really good to know. I assume the phone was brand new considering there probably aren't any refurbs.
Click to expand...
Click to collapse
Yeah. It was brand new
Sent from my HTCONE using xda app-developers app
Pacemaker2 said:
I claim my on April 26, they send me evo lte in 48 hours, so i claim that is not the phone, they gonna replace. Im still waiting. they said is on back order
Click to expand...
Click to collapse
Iv'e heard this happening to a lot of people. Going to call them to make sure they don't mess up.
How does everyones phone get lost or stolen from them? Isnt a phone something you keep in your pocket when not in use?
I have a feeling people are just taking advantage of Asurion policies on lost and stolen phones.
I heard they getting rid of that policy really soon anyway.
Sent from my HTC One using xda premium
I guess no one steal in your world. My phone was stolen at work. Thousands work there everyday. Sometimes **** happen.
Sent from my HTCONE using xda app-developers app
edub186 said:
I guess no one steal in your world. My phone was stolen at work. Thousands work there everyday. Sometimes **** happen.
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
So you have no pockets, no locker?
Sent from my HTCONE using Tapatalk 2
thlinx said:
So you have no pockets, no locker?
Sent from my HTCONE using Tapatalk 2
Click to expand...
Click to collapse
I left it in my jacket pocket. I now have a locker.... You guys need to be serious. I've been with sprint for over 10 years. And probably only had 4 replacements. I don't need to scam for money. It's really irritating when there is people like you that make assumptions of people and don't even know their name.... I just hope you guys never have anything stolen from you since you two live in a perfect world. Or maybe it's my avatar that would make you have a prejudice assumption.
Sent from my HTCONE using xda app-developers app
edub186 said:
I left it in my jacket pocket. I now have a locker.... You guys need to be serious. I've been with sprint for over 10 years. And probably only had 4 replacements. I don't need to scam for money. It's really irritating when there is people like you that make assumptions of people and don't even know their name.... I just hope you guys never have anything stolen from you since you two live in a perfect world. Or maybe it's my avatar that would make you have a prejudice assumption.
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
I work at a place where they conduct background checks and not some place which losers go through your pockets. And if I ever worked in such a place I'll leave my phone at home or in the car.
Sent from my HTC One using xda premium
shook187 said:
I work at a place where they conduct background checks and not some place which losers go through your pockets. And if I ever worked in such a place I'll leave my phone at home or in the car.
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
Could've sworn most jobs do background checks. Oo
Sorry your job isn't the first place to do this
Sent from my HTCONE using xda app-developers app
Misplacing a phone at the work place does happen.One of my coworkers just lost his note 2 because he left it on the charger for 10 min.And its a airport job so many different airlines workers are in and out of our breakroom.It's sad but It happens all the time.Background checks and everything
Sent from my HTCONE using xda app-developers app
So I just got off of the phone with Asurion and they're telling me they seem to be getting regular inventory of our phones in now. They said mine should ship no later than Thursday. I stil find it ridiculous that this is taking weeks but at least I'll get one soon.
I actually went to Sprint and paid full price for a new One this weekend after another talk with retentions. They told me to do that and take it back after my insurance replacement comes in. Seems a little extreme I should have to shell out 600 bucks while waiting weeks for an insurance replacement but they promised me the restocking fee would be waived.
Also to the guy claiming there's too many people abusing insurance replacements; sorry sir but not all of us live in a perfect world. My phone actually walked off from one of the more classy bars in St. Louis where you wouldn't think there are any shady characters around. I set it on the bar for less than 2 minutes inches from me and somebody was smooth enough to swipe it without me or anyone else in my group noticing. There are thieves around regardless of where you are and thinking there isn't is pretty naive.
Related
If people receive their nexus 7 before me, I pre'd on the 28th two weeks ago, I'll be cancelling my order with Google and purchasing from somewhere else. Not only did I/we pay more for pre order ( extra for shipping) were getting them after other people - yeah right Google, ebuyer can have my money!
Sent from my Iconia A500 using xda app-developers app
I don't think Google guarantees that you will get it before anyone else
Sent from my SGH-I727 using xda premium
Thats what pre order means. You buy it early to get it early.
BaconStep said:
I don't think Google guarantees that you will get it before anyone else
Sent from my SGH-I727 using xda premium
Click to expand...
Click to collapse
When you are among the first to order from the only place selling said device at said time, are you not expecting to be getting it before anyone else? When people complained about the shipping cost everyone said "well hey thats what you pay to get it before everyone else" and now those same people are arguing that their own logic doesnt make sense .Not going after you or your post here just using it as a jump off point.
People will get it a day or two before you, not weeks earlier. i can't believe someone would throw such a temper tantrum over something so ridiculous.
It could be worse. At least Google is allowing some choice for people to buy from other retailers. Although their execution of that seems pretty questionable. You were able to pay extra for shipping? I didn't know there was any other shipping choice on Google Play.
A lot of people want this tablet. Does it really matter in the grand scheme of things if your tablet arrives a few days later than someone else? Some people will have theirs tomorrow for sure. If you were able to cancel and then ordered somewhere else it would likely push your arrival date even further than if you just waited for it like everyone else who ordered from Google Play.
Just hang in there, man.
foxorroxors said:
If people receive their nexus 7 before me, I pre'd on the 28th two weeks ago, I'll be cancelling my order with Google and purchasing from somewhere else. Not only did I/we pay more for pre order ( extra for shipping) were getting them after other people - yeah right Google, ebuyer can have my money!
Sent from my Iconia A500 using xda app-developers app
Click to expand...
Click to collapse
Have fun cancelling, i heard you're going to have to wait for the item to come, refuse shipment, then wait for it to credit back to your account
My issue is if Google is/was able to ship units off to retailers, then why can't they do the same with the preorders? Preorder shipments should have started back when they started shipping units to retailers.
I WANT IT NOW!!
Pre-order means that you reserve your copy so that you are guaranteed a order at release. Not I ordered it on the 28th so I deserve to be the first to get EVERYTHING!!
People always think people OWE them something.. ME ME ME ME ME.
And don't reply telling me that if you run a business how your customer service should be blah blah blah.. All in all google doesn't owe you anything when they haven't even released a date yet.. They said mid july, its not mid july yet, one more week.
crazy talk said:
People will get it a day or two before you, not weeks earlier. i can't believe someone would throw such a temper tantrum over something so ridiculous.
Click to expand...
Click to collapse
hardly a temper tantrum. Sense to cancel the one that costs more and receives later.....
Sent from my Iconia A500 using xda app-developers app
doctahjeph said:
My issue is if Google is/was able to ship units off to retailers, then why can't they do the same with the preorders? Preorder shipments should have started back when they started shipping units to retailers.
Click to expand...
Click to collapse
But isn't it being manufactured by Asus?
Sent from my SGH-I727 using xda premium
clandest said:
I WANT IT NOW!!
Pre-order means that you reserve your copy so that you are guaranteed a order at release. Not I ordered it on the 28th so I deserve to be the first to get EVERYTHING!!
People always think people OWE them something.. ME ME ME ME ME.
And don't reply telling me that if you run a business how your customer service should be blah blah blah.. All in all google doesn't owe you anything when they haven't even released a date yet.. They said mid july, its not mid july yet, one more week.
Click to expand...
Click to collapse
Calm down lol, wouldn't you be annoyed if you had paid more than others in total, got slower shipping and received after them. lol?
Sent from my Iconia A500 using xda app-developers app
foxorroxors said:
Calm down lol, wouldn't you be annoyed if you had paid more than others in total, got slower shipping and received after them. lol?
Sent from my Iconia A500 using xda app-developers app
Click to expand...
Click to collapse
What was your total at checkout? Just curious.
Sent from my SGH-I727 using xda premium
BaconStep said:
What was your total at checkout? Just curious.
Sent from my SGH-I727 using xda premium
Click to expand...
Click to collapse
For two £407.99
Sent from my Iconia A500 using xda app-developers app
They definitely didn't execute things very great. No defined street date which led to reseller confusion. Maybe they couldn't set one because they weren't sure of their own availability and the units they could sell on Google Play.
foxorroxors said:
Calm down lol, wouldn't you be annoyed if you had paid more than others in total, got slower shipping and received after them. lol?
Sent from my Iconia A500 using xda app-developers app
Click to expand...
Click to collapse
I would be annoyed if the company released a date when they were going to ship and everyone else's was "OFFICIALLY" shipped before mine..
No one has gotten their N7 yet, so until massive people start getting theirs before you do.. Then I can see to be a little frustrated, but just being mad because its not getting here as fast as you want is dumb.
I've ordered from Google but I also ordered yesterday from Ebuyer. The ebuyer should be delivered this morning as it an am delivery.
Sent from my Galaxy Nexus using Tapatalk 2
clandest said:
I WANT IT NOW!!
Pre-order means that you reserve your copy so that you are guaranteed a order at release. Not I ordered it on the 28th so I deserve to be the first to get EVERYTHING!!
People always think people OWE them something.. ME ME ME ME ME.
And don't reply telling me that if you run a business how your customer service should be blah blah blah.. All in all google doesn't owe you anything when they haven't even released a date yet.. They said mid july, its not mid july yet, one more week.
Click to expand...
Click to collapse
Please SHUT UP with that stuff man, I hope you hit a branch on your high horse. You are responding on a thread/Forum designed and supported solely by Consumerism, you have no room to call other people greedy or selfish.
---------- Post added at 01:30 AM ---------- Previous post was at 01:28 AM ----------
clandest said:
I would be annoyed if the company released a date when they were going to ship and everyone else's was "OFFICIALLY" shipped before mine..
No one has gotten their N7 yet, so until massive people start getting theirs before you do.. Then I can see to be a little frustrated, but just being mad because its not getting here as fast as you want is dumb.
Click to expand...
Click to collapse
Thanks for approching the topic with a bit of respect for others situations, and putting logic first. You are right and ill clarify at least in my situation, my biggest thing is that Google has room to improve their Device Launch procedures ALOT. We all want google to succeed and have many more launches, the criticism is both warranted and neccesary to support the growth of the platform we all love. Am i MAD? NO, but i dont think theres anything wrong with honest criticism of the situation, naturally the people with a vested interest are going to be the ones doing the criticising.
I just got my payment credited back for the purchase of my N7. No communication, notice or email....nothing. So I don't even know if I'm gonna get one or not. Oh well....
To me honestly, I don't care if other stores get it before me, no matter where I pre-ordered. I just care about getting it quickly. Your guaranteed to get a copy plus you get free in store credit along with a movie the whole world has seen and doesn't want to see again :/ . You'll get it when you get it
As I know there are many of us out there with defective handsets I thought I should pass this on. I originally received my nexus 4 on 11/29 (defective of course), I called the next day to order a warranty replacement and was told the process and that the estimated ship date was less than one week. This was actually stated on my receipt as well. After receiving no information by 12/7 I called to check on my exchanges status only to be told an error was made on my exchange request but they corrected it and it would ship at the latest by Tuesday, 12/11.
Soooo, I call today since still no word and I was told a specialist would research my order and update me directly within 48 hours. Now the clincher, this is what the specialist sent me:
"Hi again D____ ,
I've received a response from the specialist. Due to high demand, replacements for the Nexus 4 are being delayed in shipping out. The current estimate is that they will ship in 3-5 weeks.*I'm sincerely sorry for the inconvenience."
So, how do you like them apples?
Sent from my Nexus 4 using xda premium
Google you SOB. I'm going back to the GNex...damn you LG
Sent from my Nexus 4 using xda app-developers app
I purchased my N4 the first day (US), and received it the week later. I had some SIM card reader issues, eventually got around to activating a new SIM to confirm my issues..still didn't work, so I called Nexus support this Monday night. They filed an RMA. The phone was shipped out Tuesday morning via 2-day air and arrived today. I am shipping my old one back tomorrow.
I hate to say it, but I think you got unlucky (I was very afraid I was going to have to wait weeks as well).
Yeah that'd really unlucky i got my RMA 3 days after I called. But at least u can hold onto the original till the replacement ships
Sent from my Nexus 4 using xda app-developers app
thekooliest said:
I purchased my N4 the first day (US), and received it the week later. I had some SIM card reader issues, eventually got around to activating a new SIM to confirm my issues..still didn't work, so I called Nexus support this Monday night. They filed an RMA. The phone was shipped out Tuesday morning via 2-day air and arrived today. I am shipping my old one back tomorrow.
I hate to say it, but I think you got unlucky (I was very afraid I was going to have to wait weeks as well).
Click to expand...
Click to collapse
When you do the rma, do they charge you for the second until they get the defect back? I really need to send mine in due to the charger port working maybe 50% of the time but can't have another 400$ tied up with Google that long again.
Sent from Nexus 4 - cm10 - faux kernel002 beta003
n82k said:
When you do the rma, do they charge you for the second until they get the defect back? I really need to send mine in due to the charger port working maybe 50% of the time but can't have another 400$ tied up with Google that long again.
Sent from Nexus 4 - cm10 - faux kernel002 beta003
Click to expand...
Click to collapse
no, they will not do that. once ups gets it, google is informed.
OP if you check your nexus 4 status it'll say preorder. I got the same issue as you. Still waiting on Google to ship. I called them up asking about the the 21 days to return the defective unit if I don't receive my replacement in time. They said I'll still be charged even if they can't send it out in time. Her name isf Emily ( or Emilia ).
It's because of some idiots doing exchanges for stupid reasons. Know a guy who did one because he has a scratch on the back of the phone
Sent from my Nexus 4 using xda premium
deviusdragger said:
It's because of some idiots doing exchanges for stupid reasons. Know a guy who did one because he has a scratch on the back of the phone
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
OK a bit off topic..I ordered a N4 off ebay(unused/factory sealed) and should be here tomorrow.If, heavens forbid, the phone is defective am i still covered by google?/ in that case who do i contact for a warranty exchange??!
Seller doesn't accept returns and says under the product description "if there is any problem with the phone you go deal with google directly"
I called Monday about starting an RMA, was told by the CSR (Katie) that I would receive an email about it. I thought it was strange she didn't ask me to do a survey, and she was pretty much uninterested the entire call. I gave it till today, then decided to phone back in and see if I had indeed been started with an RMA. Shocker, I had not. Morgan, who was quite helpful, started up the RMA right away. I got my email and the cart to order the RMA, etc. If Google thinks they're holding a $349 authorization charge on my card for 3-5 weeks, they're ****ing high.
Let us know if you get any updated info.
NYCguy2020 said:
OK a bit off topic..I ordered a N4 off ebay(unused/factory sealed) and should be here tomorrow.If, heavens forbid, the phone is defective am i still covered by google?/ in that case who do i contact for a warranty exchange??!
Seller doesn't accept returns and says under the product description "if there is any problem with the phone you go deal with google directly"
Click to expand...
Click to collapse
You may get trouble going to Google and they may refer you to LG.
I make it a point to never buy from eBayers that do not accept returns.
Sent from my GT-P5110 using xda premium
uberNoobZA said:
You may get trouble going to Google and they may refer you to LG.
I make it a point to never buy from eBayers that do not accept returns.
Sent from my GT-P5110 using xda premium
Click to expand...
Click to collapse
Indeed! Keep in mind too that the warranty is only for the original buyer and not transferable.
Sent from my Nexus 4 using Tapatalk 2
I ordered an RMA replacement yesterday, just got my shipping confirmation and tracking number today.
Does anyone know if this will be stuck at the same yellow screen for another week, just like usual? Or does it actually ship?
If you're lucky it gets updated the same day, as I've seen. If you're unlucky you may get it tomorrow, or get lost in the abyss. Here's to hoping for you.
efrant said:
From now on, all new threads in the Nexus 4 General section related to shipping, back orders, Google customer service, or ANYTHING else related to ordering/receiving your N4 from the Play Store will be closed without notice. Use the main shipping thread found here, or use one of the existing backorder or country-specific threads.
Thanks for your cooperation.
Click to expand...
Click to collapse
Closed
So I've been having problems with my Nexus 4 device since I've received one, and now on my third. The usual over heating issues, screen blemishing, battery life issues, problems with people hearing me, etc. Have all been issues I've had with my replacements. So, I called today and told the young woman about my issues and I asked if LG has just dropped the ball on this product, in terms of manufacturing. It was a nice convo and she asked if I would like a refund. I said no, because I've had a Nexus 4 since November, and I felt it would be wrong to get my money back. She says let me put you on hold and I'll order a replacement. After about 30 seconds, she comes back on the phone and tells me I should do the refund. She said if I could wait a couple weeks with my phone and send it back, it would be "in my best interest". I jokingly said "ohhh so you're saying to get my money back and get the Nexus 5 next month!". Expecting the usual stating of ignorance on the subject, she just says, "yes, you can use the refund to get a new phone". I didn't want to get her in trouble so I basically said gotcha, thanked her, and now I'm getting a full refund. Google is so classy, and I wanted to share this with everyone.
So, the wait for the next release seems to be shorter than we expect (early October?). What do y'all think about this? Is this a sign of things to be soon?
Sent from my Nexus 4 using xda app-developers app
........
We all know there a new nexus out every year so yea. This is nothing new.
Sent from my Nexus 4 using Tapatalk 4
nikeman513 said:
So I've been having problems with my Nexus 4 device since I've received one, and now on my third. The usual over heating issues, screen blemishing, battery life issues, problems with people hearing me, etc. Have all been issues I've had with my replacements. So, I called today and told the young woman about my issues and I asked if LG has just dropped the ball on this product, in terms of manufacturing. It was a nice convo and she asked if I would like a refund. I said no, because I've had a Nexus 4 since November, and I felt it would be wrong to get my money back. She says let me put you on hold and I'll order a replacement. After about 30 seconds, she comes back on the phone and tells me I should do the refund. She said if I could wait a couple weeks with my phone and send it back, it would be "in my best interest". I jokingly said "ohhh so you're saying to get my money back and get the Nexus 5 next month!". Expecting the usual stating of ignorance on the subject, she just says, "yes, you can use the refund to get a new phone". I didn't want to get her in trouble so I basically said gotcha, thanked her, and now I'm getting a full refund. Google is so classy, and I wanted to share this with everyone.
So, the wait for the next release seems to be shorter than we expect (early October?). What do y'all think about this? Is this a sign of things to be soon?
Click to expand...
Click to collapse
All right, I'm going to be honest. I came into this thread expecting a link to some random website that "confirms" the Nexus 5. Thankfully, I was wrong.
That's really cool, man. I'm sure if she got found out, she could get in some serious trouble, so it's kind of cool to see a CSR looking out for a customer instead of staying quiet and keeping their head down. One thing to note though: I'm sure when you said "next month", the kind woman interpreted that as "around next month". I don't think she was actually quoting you a timeline, just kind of saying that it'll come out here soon so you should get a refund.
I've never had any of the issues stated. Maybe it's just bad parts or bad timing. But I'd never give up on my Nexus 4. I love that phone and I'd support it all the way.
Misledz said:
I've never had any of the issues stated. Maybe it's just bad parts or bad timing. But I'd never give up on my Nexus 4. I love that phone and I'd support it all the way.
Click to expand...
Click to collapse
How has your battery life been?
Artego said:
How has your battery life been?
Click to expand...
Click to collapse
Because some people say that screen time is at max 5 hours. I barely even touch 5 hrs. So I'd say abysmal.
Sent from my Nexus 4 using Tapatalk 4
Thanks for the positive replies. She probably did mean October in terms of month, not actually 30 days, but still, I thought you all would like this info. Still I didn't release her name to protect her, but she was a very nice girl who understood my issues, and even confirmed that they existed. I get about 6 hours of usage. I probably use my phone less than average. I worm for VZW and use the GS4 more, due to LTE being faster than Net10. Anyone know a better prepaid service for the $? Net10 has been kind of slow recently... Google Now takes a while to interpret with 3 bars HSPA+. Proxy maybe the problem?
Sent from my Nexus 4 using xda app-developers app
nikeman513 said:
Thanks for the positive replies. She probably did mean October in terms of month, not actually 30 days, but still, I thought you all would like this info. Still I didn't release her name to protect her, but she was a very nice girl who understood my issues, and even confirmed that they existed. I get about 6 hours of usage. I probably use my phone less than average. I worm for VZW and use the GS4 more, due to LTE being faster than Net10. Anyone know a better prepaid service for the $? Net10 has been kind of slow recently... Google Now takes a while to interpret with 3 bars HSPA+. Proxy maybe the problem?
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Wait, this is a conversation you had with Google customer service, or your wireless carrier? If it was Google, I can only assume that (since they are discontinuing the Nexus 4), the only way to refund or give you a "replacement" would be with a new model. T-Mobile does this all the time. If you have a phone under current warranty and they discontinue, they will give you the next "better" phone in line.
As for your Google Now, is that only when you use voice to text?
lbingham said:
Wait, this is a conversation you had with Google customer service, or your wireless carrier? If it was Google, I can only assume that (since they are discontinuing the Nexus 4), the only way to refund or give you a "replacement" would be with a new model. T-Mobile does this all the time. If you have a phone under current warranty and they discontinue, they will give you the next "better" phone in line.
As for your Google Now, is that only when you use voice to text?
Click to expand...
Click to collapse
It's not necessarily the best phone in line. They give you something of similar price or similar specs. But nothing better in those terms. I've also had to deal with them in terms of this and was told on a few occasions they rarely or never do this anymore. They will keep sending you the same device. Only time they won't is if the device is out of stock or discontinued. Even then you won't like the options and its not something you can pick.
Sent from my HTC One using xda app-developers app
monkeypaws said:
It's not necessarily the best phone in line. They give you something of similar price or similar specs. But nothing better in those terms. I've also had to deal with them in terms of this and was told on a few occasions they rarely or never do this anymore. They will keep sending you the same device. Only time they won't is if the device is out of stock or discontinued. Even then you won't like the options and its not something you can pick.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Very true that you can't pick. Maybe you had some bad luck. My friend just returned his HTC One S and T-Mo offered him a Nexus 4. Seems like a better phone to me. Also, Google usually only has one phone to offer; and, in this case, I know I would like the option.
I can only imagine how big the "Nexus 5 order and shipping thread" will be this time. Everyone is going to be so worried about getting their new phone and contemplating reasons with everyone as to why it does not ship right away, or any other problems we all had during the 4 release lol. I hope this release goes smooth and that Google has upgraded their website servers since then...
October 30.
October 14
Sent from my Xperia Neo V using xda premium
lbingham said:
Wait, this is a conversation you had with Google customer service, or your wireless carrier? If it was Google, I can only assume that (since they are discontinuing the Nexus 4), the only way to refund or give you a "replacement" would be with a new model.
Click to expand...
Click to collapse
Why do you say that? Apple stores still carry iPhone 3gs' for replacements. Usually they will ramp down production but are still able to produce enough warranty phones for quite some time.
bozzykid said:
Why do you say that? Apple stores still carry iPhone 3gs' for replacements. Usually they will ramp down production but are still able to produce enough warranty phones for quite some time.
Click to expand...
Click to collapse
I don't know a ton about Apple's returns, especially on a 3gs. It seems crazy that Googlr would continue buying Nexus 4s and stop selling them. It's not like Apple who produces their own product. Also, I'd imagine those replacement 3gs are probably refurbs, not new.
Anyway, I hope the OP keeps us updated with what happens. I'm curious to find out why they would say it is in his best interest to wait.
Sent from my Nexus 4 using XDA Premium 4 mobile app
Ordered a Nexus 5 on Oct 31st and tracking showed it was out for delivery today. Could not wait to get it! At 6:15 pm there was a knock on the door and when I opened the door I saw the UPS driver walking back to his truck. I picked up the package and called "thank you" to the driver. Once inside I opened the brown shipping box and removed the inside retail Nexus 5 box. The retail box appeared to have some damage. The blue outer sleeve was torn back on one end and the end flaps of the inner white box were also torn. Inside the box was the documentation, wall charger, USB cord, and SIM removal tool, but the Nexus 5 phone was missing! I looked back at the brown outer shipping box and then could see that someone had torn the end flap on it as well. Once they had removed the Nexus 5 phone they used packing tape to seal the shipping box and that is how it was delivered this evening to me.
The worst part is that since I could see by the tracking info that the package was out for delivery today, I went ahead and listed my current phone on eBay with a buy it now price. I figured it would take a few days to sell, but no, it sold within a few hours. so now I must send off my current phone to the buyer who has already paid me and I have no new phone. Called Google and was told that they would open an investigation and would refund the full amount of my order, but that I would have to place a new order on the Play store if I wanted to replace the stolen Nexus 5. Of course the Play store is now out of stock and new orders are having to wait 3-4 weeks for it to ship.
Update:
I ordered my replacement Nexus 5 on Nov. 7th and this time selected 2 day shipping. Play Store said it would "leave the warehouse on Nov. 22". Got an email on Nov. 11th saying it had shipped and I received it on Tuesday the 12th. Using 2 day shipping the package did not go through the Vernon, CA hub as the one that was stolen did. I received a full refund from Google for the stolen phone 8 days after reporting it. It was a pain to have this happen, but all is good now and I am loving the Nexus 5!
That's terrible.. Same thing happen to me with USPS. Had to take a hit and yell Out screw you universe!!!
Sent from my Nexus 5 using Tapatalk
Wow thats horrible! In my opinion thats worst then them loosing your package! Like you know your all excited it finally arrived and you get ripped apart emotionally because your upset! Hopefully everything works out for you!
I am really sorry to hear that. Such a ****ty situation.
If it's any consolation, it does look like those ordering this week with "2-3 week" and "3-4 week" shipping are actually seeing their packages ship immediately. So turn around time will probably be quicker than you think. It all still sucks, nonetheless.
this is some upside-down bs right here.
sorry dude. you have the imei on the box. i wonder if anyone can see where that N5 (imei) activates and starts pinging...
After reporting the incident to Google, I was sent an email asking for my consent authorizing Google to remotely disable the device with the IMEI/SERIAL number of the phone that was shipped to me. Of course I replied yes!
Oh you too man! I feel your pain. Here is my post.
BTW you should have replied I CONSENT.
corgi1 said:
After reporting the incident to Google, I was sent an email asking for my consent authorizing Google to remotely disable the device with the IMEI/SERIAL number of the phone that was shipped to me. Of course I replied yes!
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You are the second person I heard this happen to in the past two days
DeXel55 said:
Oh you too man! I feel your pain. Here is my post.
BTW you should have replied I CONSENT.
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EDIT: Make that third
corgi1 said:
After reporting the incident to Google, I was sent an email asking for my consent authorizing Google to remotely disable the device with the IMEI/SERIAL number of the phone that was shipped to me. Of course I replied yes!
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Well, at least that douche won't be able to use the phone now, just a small consolation, but I guess in a situation like this you have to take what you can get :-/
somehow they knew there was a phone in that box
hello00 said:
somehow they knew there was a phone in that box
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It is the same box as Nexus4's was. And it also had the same address from Kentucky. It's not hard to guess what's inside...
DeXel55 said:
It is the same box as Nexus4's was. And it also had the same address from Kentucky. It's not hard to guess what's inside...
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i used to work for fedex ground and we didnt even know what were in those small boxes..people tend to send weird stuff
What has the world come to when we can't trust people that we pay to do their job correctly an honestly.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Again I will ask in this thread too, did you call ups also to retort it asap. Show then pics when you get a chance
Sent from my HTC One using xda app-developers app
monkeypaws said:
Again I will ask in this thread too, did you call ups also to retort it asap. Show then pics when you get a chance
Sent from my HTC One using xda app-developers app
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No. Should I? This is the first time I get screwed. I doubt they can do anything. It's up to sender (Google) to open insurance claim and etc.
monkeypaws said:
Again I will ask in this thread too, did you call ups also to retort it asap. Show then pics when you get a chance
Sent from my HTC One using xda app-developers app
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This and file a police report!
I once lost my video card "delivered." To date I haven't figured out who the thief is!
you serously didn't call UPS yet to report the driver? tell them the time of delivery they'll know exactly who was on shift
even if it wasnt the driver, you need to report this, this is UPS losing credibility, comeonnow
Exactly. The more time you wait the note it looks like something else happened. Also. In thinking those with stolen phone should send pics and your stories to android police blog and other blogs so not publicity can be made. If thief's know people are aware there is an issue they may not rus riskh it.
Sent from my HTC One using xda app-developers app
Seriosuly?
Your Purchase was stolen during delivery and you don't even tell them??? Duuude
Been calling my Sprint store every day asking if i could purchase the m8 and today they said yes So i walked in to my local store and they sold it to me with the easy pay.So check your stores and dont wait for shipping:good:
Got mine at a Sprint store today
Sent from my 831C using XDA Premium 4 mobile app
Picked up mine yesterday
Sent from my 831C using xda app-developers app
Going to be getting my in less than an hour so hopefully it's as good as it looks
Sent from my SPH-L720 using xda app-developers app
Coming from the evo lte the m8 kicks the **** out of that phone in every way possible. Very glad I held out for this phone
Sent from my 831C using XDA Premium 4 mobile app
Local Sprint store on the campus of the Sprint World Headquarters has the M8 for sale. What a nice phone! Too bad I have to wait until the 28th to get it because I'm on someone's employee plan.
Picked mine up in-store yesterday, it's probably the only good experience I've ever had in a Sprint store. This after trying for a week to buy online/through telesales with their bull**** shuffling between departments Easy Pay problems. I happened to call the store telesales had sent me to originally that had told me there was no such phone. Now they had them in, but after further reflection I decided they were so clueless the last time that I should try another store so I called the other one in town. First girl said they didnt have them in, but I called back and talked to a second person at that location and confirmed they they had them and that he'd done Easy Pay upgrades with that handset already.
Had to wait 20 minutes to be seen by someone, which is annoying but not their fault if they're that busy. Once I got to talk to a rep everythign was great, done in 10 or 15 minutes.
How much did you guys pay in store to get the m8 with easypay?
Sent from my SM-N900P using xda app-developers app
aneyboy said:
How much did you guys pay in store to get the m8 with easypay?
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No payment, just the activation fee. Didn't bother trying to have that waived, that used to be easier but not so much anymore. (I chose to pay activation in-store, but it's usually just added to your upcoming months bill.)
You didn't have to pay sales tax or first month?
Sent from my SM-N900P using xda app-developers app
I had to pay 100 down plus the sales tax on the retail cost. Came up to about 150
I got mine yesterday from BB. I wanted to get it from Sprint, but they wouldn't let me use my upgrade! They told me easy-pay only with them...no upgrades! They really should re-think that as HTC can use all of the sales they can get. Would have been nice if they released it on all carriers 3/25/14, I would have got it then. No way am I gonna order online, I have no patience to wait! Love HTC and always buy their flagship phones, and that really skewed their sales numbers. Anyways, this phone is an absolute beast!!
Went online just to check. Apparently for an upgrade it's 100 down and a new customer 0 down. What bs. I'd just pay the extra and take my 2 year contract.
Sent from my "All New EVO"
Yeah, I used my upgrade and they also bought my M7 (which was actually submerged in a mud puddle last month and still worked perfectly) for $125! Hell yeah, got out of BB paying about $87 with tax...not bad. Great build quality on these things!
I got mine in store Friday paid sales tax and 20 for casemate case
Sent from my 831C using XDA Premium 4 mobile app
how do they determine what an individual pays down using "easy pay"
Sent from my S4 using Tapatalk
scott_0 said:
how do they determine what an individual pays down using "easy pay"
Sent from my S4 using Tapatalk
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you shouldnt have to pay anything down on it. on the website it has 0 down on the M8 and S5
-Apollo- said:
they also bought my M7 (which was actually submerged in a mud puddle last month and still worked perfectly) for $125!
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A working used M7 is worth more than twice that, you were robbed.
m03sizlak said:
A working used M7 is worth more than twice that, you were robbed.
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Well, I guess I get robbed every time I sell back my old phone for the maximum buyback allowed! I'm ok with it, I don't have time to try to sell my phone to someone for top dollar, especially knowing it was submerged in water. I'm not comfortable trying to rob anyone. I was just happy about getting the max! Plus a couple of the corners were banged up.
scott_0 said:
how do they determine what an individual pays down using "easy pay"
Sent from my S4 using Tapatalk
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Got mine today. The guy at the Sprint store said it depends on your credit/whether you have a spending limit on your account or not. After checking some paperwork, he said it would be $100 down, but when he checked my account, he said I wouldn't have to make a down payment. Just had to pay the taxes.