So I've been having problems with my Nexus 4 device since I've received one, and now on my third. The usual over heating issues, screen blemishing, battery life issues, problems with people hearing me, etc. Have all been issues I've had with my replacements. So, I called today and told the young woman about my issues and I asked if LG has just dropped the ball on this product, in terms of manufacturing. It was a nice convo and she asked if I would like a refund. I said no, because I've had a Nexus 4 since November, and I felt it would be wrong to get my money back. She says let me put you on hold and I'll order a replacement. After about 30 seconds, she comes back on the phone and tells me I should do the refund. She said if I could wait a couple weeks with my phone and send it back, it would be "in my best interest". I jokingly said "ohhh so you're saying to get my money back and get the Nexus 5 next month!". Expecting the usual stating of ignorance on the subject, she just says, "yes, you can use the refund to get a new phone". I didn't want to get her in trouble so I basically said gotcha, thanked her, and now I'm getting a full refund. Google is so classy, and I wanted to share this with everyone.
So, the wait for the next release seems to be shorter than we expect (early October?). What do y'all think about this? Is this a sign of things to be soon?
Sent from my Nexus 4 using xda app-developers app
........
We all know there a new nexus out every year so yea. This is nothing new.
Sent from my Nexus 4 using Tapatalk 4
nikeman513 said:
So I've been having problems with my Nexus 4 device since I've received one, and now on my third. The usual over heating issues, screen blemishing, battery life issues, problems with people hearing me, etc. Have all been issues I've had with my replacements. So, I called today and told the young woman about my issues and I asked if LG has just dropped the ball on this product, in terms of manufacturing. It was a nice convo and she asked if I would like a refund. I said no, because I've had a Nexus 4 since November, and I felt it would be wrong to get my money back. She says let me put you on hold and I'll order a replacement. After about 30 seconds, she comes back on the phone and tells me I should do the refund. She said if I could wait a couple weeks with my phone and send it back, it would be "in my best interest". I jokingly said "ohhh so you're saying to get my money back and get the Nexus 5 next month!". Expecting the usual stating of ignorance on the subject, she just says, "yes, you can use the refund to get a new phone". I didn't want to get her in trouble so I basically said gotcha, thanked her, and now I'm getting a full refund. Google is so classy, and I wanted to share this with everyone.
So, the wait for the next release seems to be shorter than we expect (early October?). What do y'all think about this? Is this a sign of things to be soon?
Click to expand...
Click to collapse
All right, I'm going to be honest. I came into this thread expecting a link to some random website that "confirms" the Nexus 5. Thankfully, I was wrong.
That's really cool, man. I'm sure if she got found out, she could get in some serious trouble, so it's kind of cool to see a CSR looking out for a customer instead of staying quiet and keeping their head down. One thing to note though: I'm sure when you said "next month", the kind woman interpreted that as "around next month". I don't think she was actually quoting you a timeline, just kind of saying that it'll come out here soon so you should get a refund.
I've never had any of the issues stated. Maybe it's just bad parts or bad timing. But I'd never give up on my Nexus 4. I love that phone and I'd support it all the way.
Misledz said:
I've never had any of the issues stated. Maybe it's just bad parts or bad timing. But I'd never give up on my Nexus 4. I love that phone and I'd support it all the way.
Click to expand...
Click to collapse
How has your battery life been?
Artego said:
How has your battery life been?
Click to expand...
Click to collapse
Because some people say that screen time is at max 5 hours. I barely even touch 5 hrs. So I'd say abysmal.
Sent from my Nexus 4 using Tapatalk 4
Thanks for the positive replies. She probably did mean October in terms of month, not actually 30 days, but still, I thought you all would like this info. Still I didn't release her name to protect her, but she was a very nice girl who understood my issues, and even confirmed that they existed. I get about 6 hours of usage. I probably use my phone less than average. I worm for VZW and use the GS4 more, due to LTE being faster than Net10. Anyone know a better prepaid service for the $? Net10 has been kind of slow recently... Google Now takes a while to interpret with 3 bars HSPA+. Proxy maybe the problem?
Sent from my Nexus 4 using xda app-developers app
nikeman513 said:
Thanks for the positive replies. She probably did mean October in terms of month, not actually 30 days, but still, I thought you all would like this info. Still I didn't release her name to protect her, but she was a very nice girl who understood my issues, and even confirmed that they existed. I get about 6 hours of usage. I probably use my phone less than average. I worm for VZW and use the GS4 more, due to LTE being faster than Net10. Anyone know a better prepaid service for the $? Net10 has been kind of slow recently... Google Now takes a while to interpret with 3 bars HSPA+. Proxy maybe the problem?
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Wait, this is a conversation you had with Google customer service, or your wireless carrier? If it was Google, I can only assume that (since they are discontinuing the Nexus 4), the only way to refund or give you a "replacement" would be with a new model. T-Mobile does this all the time. If you have a phone under current warranty and they discontinue, they will give you the next "better" phone in line.
As for your Google Now, is that only when you use voice to text?
lbingham said:
Wait, this is a conversation you had with Google customer service, or your wireless carrier? If it was Google, I can only assume that (since they are discontinuing the Nexus 4), the only way to refund or give you a "replacement" would be with a new model. T-Mobile does this all the time. If you have a phone under current warranty and they discontinue, they will give you the next "better" phone in line.
As for your Google Now, is that only when you use voice to text?
Click to expand...
Click to collapse
It's not necessarily the best phone in line. They give you something of similar price or similar specs. But nothing better in those terms. I've also had to deal with them in terms of this and was told on a few occasions they rarely or never do this anymore. They will keep sending you the same device. Only time they won't is if the device is out of stock or discontinued. Even then you won't like the options and its not something you can pick.
Sent from my HTC One using xda app-developers app
monkeypaws said:
It's not necessarily the best phone in line. They give you something of similar price or similar specs. But nothing better in those terms. I've also had to deal with them in terms of this and was told on a few occasions they rarely or never do this anymore. They will keep sending you the same device. Only time they won't is if the device is out of stock or discontinued. Even then you won't like the options and its not something you can pick.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Very true that you can't pick. Maybe you had some bad luck. My friend just returned his HTC One S and T-Mo offered him a Nexus 4. Seems like a better phone to me. Also, Google usually only has one phone to offer; and, in this case, I know I would like the option.
I can only imagine how big the "Nexus 5 order and shipping thread" will be this time. Everyone is going to be so worried about getting their new phone and contemplating reasons with everyone as to why it does not ship right away, or any other problems we all had during the 4 release lol. I hope this release goes smooth and that Google has upgraded their website servers since then...
October 30.
October 14
Sent from my Xperia Neo V using xda premium
lbingham said:
Wait, this is a conversation you had with Google customer service, or your wireless carrier? If it was Google, I can only assume that (since they are discontinuing the Nexus 4), the only way to refund or give you a "replacement" would be with a new model.
Click to expand...
Click to collapse
Why do you say that? Apple stores still carry iPhone 3gs' for replacements. Usually they will ramp down production but are still able to produce enough warranty phones for quite some time.
bozzykid said:
Why do you say that? Apple stores still carry iPhone 3gs' for replacements. Usually they will ramp down production but are still able to produce enough warranty phones for quite some time.
Click to expand...
Click to collapse
I don't know a ton about Apple's returns, especially on a 3gs. It seems crazy that Googlr would continue buying Nexus 4s and stop selling them. It's not like Apple who produces their own product. Also, I'd imagine those replacement 3gs are probably refurbs, not new.
Anyway, I hope the OP keeps us updated with what happens. I'm curious to find out why they would say it is in his best interest to wait.
Sent from my Nexus 4 using XDA Premium 4 mobile app
Related
I got a defective unit tuesday the 17. I called on hold for an hour. They sent me an email stating
Hi Tchalla,
"Thank you for contacting Google. It was a pleasure getting to speak with
you today. As promised, I've forwarded your case to a specialist to begin
working to resolve your issue as soon as possible.
In the meantime, if you come across any other information that you'd like
to pass along, please feel free to reply to this email. Your responses
will automatically go to the specialist working on your case.
Thanks again for your patience and understanding.
Regards,
Will
The Google Play Team"
still no response back. I wasn't expecting them to ship a replacement right away. They could have at least given me a time frame as to when they could. I will never buy from play store again. All you google fan boys or employee on here. Its not unreasonable to except communication from a retailer when dealing with defective items sold.
still no reply
Everyone agrees that it sucks to get defective products. But that doesn't make xda your personal complaints department. Don't start threads just to whine.
I think you're being a bit too sensitive on the issue...more than half of people that pre-ordered still haven't even received them. They're absolutely not going to replace yours before others get theirs. I understand you want more communication, but you've been given a written record (email) that they've taken your case and will help you with it. Now it's the weekend...so wait until Monday and see what happens.
I think there's a huge problem with this generation when dealing with patience. I'm sure Google will do whatever is required to satisfy you. Every problem I've had with them in the past they've gone completely out of their way to fix.
That reply is normal
I received my 2nd unit same screen raise problem with a dead pixel to go with it debating on if I should get a third unit or not don't think I am even tho I really want the device I just can't do loose screens or dead pixel
Sent from my SGH-T999 using xda app-developers app
slack04 said:
Everyone agrees that it sucks to get defective products. But that doesn't make xda your personal complaints department. Don't start threads just to whine.[/QUOTe
So, i have this right you can whine about my whinning but i cant whine about my personal exp. Good to know
Click to expand...
Click to collapse
slack04 said:
Everyone agrees that it sucks to get defective products. But that doesn't make xda your personal complaints department. Don't start threads just to whine.
Click to expand...
Click to collapse
hotleadsingerguy said:
I think you're being a bit too sensitive on the issue...more than half of people that pre-ordered still haven't even received them. They're absolutely not going to replace yours before others get theirs. I understand you want more communication, but you've been given a written record (email) that they've taken your case and will help you with it. Now it's the weekend...so wait until Monday and see what happens.
I think there's a huge problem with this generation when dealing with patience. I'm sure Google will do whatever is required to satisfy you. Every problem I've had with them in the past they've gone completely out of their way to fix.
Click to expand...
Click to collapse
I would disagree. As stated not looking to get it replaced before others receive their fist unit just wanted a timeline as to when this would be. They have not met the timeline they stated to me.
That does suck but its only been two or three business days. I don't think that's unreasonable and I'm betting they will make good on it. I think that for future purchases you may want to consider a local retailer to avoid having to wait for an online retailer, just based on my past experiences and what it seems like is important to you.
Most retailers are very lenient on returns and exchanges within the first fourteen days. However I think Google is more likely to replace the device immediately than some brick and mortar stores. They both have pros and cons but I've always had good luck with third party retailers gong above and beyond to keep a customer happy.
I hope things work out good for you in the end, and I'm pretty sure they will. Most likely they're well aware of your issue and they might already be looking into it, I wouldnt speculate that just because you haven't heard from them that they're ignoring you.
Sent from my Nexus 7 using xda premium
CharliesTheMan said:
That does suck but its only been two or three business days. I don't think that's unreasonable and I'm betting they will make good on it. I think that for future purchases you may want to consider a local retailer to avoid having to wait for an online retailer, just based on my past experiences and what it seems like is important to you.
Most retailers are very lenient on returns and exchanges within the first fourteen days. However I think Google is more likely to replace the device immediately than some brick and mortar stores. They both have pros and cons but I've always had good luck with third party retailers gong above and beyond to keep a customer happy.
I hope things work out good for you in the end, and I'm pretty sure they will. Most likely they're well aware of your issue and they might already be looking into it, I wouldnt speculate that just because you haven't heard from them that they're ignoring you.
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
I not complaining about waiting for new device. I just wanted a ballpark as to when they will replace it 72 hour you should be able to say it will be a month or 2 weeks for a replacement.
What's the problem with your N7?
Maybe someone here can help......
Sent from my Galaxy Nexus using Tapatalk 2
Line dead pixel i dont think you fix that
Sent from my SAMSUNG-SGH-I997 using xda app-developers app
Like that out the box
Sent from my SAMSUNG-SGH-I997 using xda app-developers app
Ouch....nope....you're right
Sent from my Galaxy Nexus using Tapatalk 2
Ok I got my nexus 7 early Friday morning as soon as I turned it on I notice that the upper left hand corner was faded or has light bleed. Ok I played around with it for a while. I have no other issues with this device. I called Google customer support and told the nice representative that my device had screen issues and I want a replacement she said ok but I won't be able to receive a replacement on a 16gb for at least 2 weeks. So I said ok, she then emailed ten minutes later confirming my request. But then this morning I see the full charge of the nexus 7 and shipping back on my bank card and its still there up till now, so I'm confused. Haven't heard anything back from Google either. Anyone know what's going on here?
Sent from my EVO using xda premium
Preordered an 8GB the 27th of June like a good fanboy. Waited a few weeks and got it the 17th of July. Right out of the box, my excitement is a bit dampened when the screen flickers.
Browse through xda, lots of people with the same issue, must be software right? Oh, this phone and this tablet had it, a software patch fixed it. I give it a few days. Flickering getting very annoying, and as it becomes apparent that it's a hardware issue, people start complaining about units with far worse issues. I hesitate but finally decide to RMA the thing with 1 day left on my "Buyer's remorse" refund period. I'm promised the unit would be checked for such defects before being shipped out.
Yesterday another brand new Nexus arrives, double taped. And, sure enough, it's worse. Not only does it flicker harder than the original, but it has a yellow tint to the screen and a dead pixel right in the middle. Call Google ask if I can ship the new, worse unit back and hold onto my old one until a proper replacement arrives. Rep says I'm SOL since now my 15 days are up, here's the number to Asus. Call Asus, told do a factory reset and call back if problem persists (waste of a call). Call them again, now I'm told I have to ship the thing myself, wait two weeks and either get a new one or a repaired one. No friggin' way.
Call Google again, ready for a phone fight with the reps so they would escalate this. Had I known the replacement would have been (more!) defective, I would have returned the unit right then an there. Tell the rep I'm very upset and that I want to ship both tablets back, get my money back and be done with it. Says that's beyond the scope of what he can do, so he "escalates" the issue to a Google specialist via email, who should get in touch with me "within the next few days due to high order volume".
So now I wait patiently for a reply, hopefully one that doesn't say I'm not their problem anymore. I just want my money back so can I waltz into a retailer and buy a 16GB Nexus, and return it right there if the damn thing is defective.
Good luck. I'm sure Google is swamped with similar issues and it's highly unlikely that you can get your old unit back. However, while you wait get a sheet of paper out and a nice pen and write a tasteful letter to a Google exec. that is in charge with Customer Relations and/or Product Marketing and explain your dis-satisfaction. Don't expect a replacement unit to come to your door next day, but I've found that the "Old fashioned" way of communicating with a company is sometimes the quickest way to get heard. It can at least get your foot in the door.
Good luck.
I had a similar issue. Wasn't happy with first Nexus 7 and got an RMA. The second one arrives and it's even worse.
I called Google asking if I can RMA the second one and keep the first while I wait for the third. The rep says no. But minutes after hanging up with her I got a new RMA number that included the serial number of my second Nexus 7. I clicked the link to request the replacement, like I did the first time. Boxed up the second Nexus 7 and shipped it back.
I got the third Nexus 7 today, still have my first.
Sadly however, I can not ****ing believe it, but the third is even worse than the second. Google and ASUS must be playing some practical joke on me or something. So at this point I shipping both tablets back. Between my iPad 3 and Galaxy Nexus, I didn't need the Nexus 7 that damn bad anyway. Just disappointing that ASUS's quality is such a nightmare that I could get 3 tablets and they all have defects.
So to understand the OP.
#1. Buy new Nexus 7 from Google directly its defective
#2. Get new Nexus 7 directly from Google, its defective but worse.
#3. Google tells you to call ASUS for repairs pay for shipping to ASUS yourself.
#4. Finally give up want to return second worse Nexus 7 back to Google for refund rep in India (I am guessing) says its beyond their scope. Has to wait days for a Specialist to grant their holy permission to I am hoping your return for full refund the Nexus 7 while you can.
All while waiting days if not weeks
Note to self from now on Buy Apple, from Apple store if defective, return to Apple store, walk out with new one.
Just so happens I am very happy with my Nexus 7, but had I experienced a fraction of the problems I would have been out a while ago.
Ravynmagi said:
I had a similar issue. Wasn't happy with first Nexus 7 and got an RMA. The second one arrives and it's even worse.
I called Google asking if I can RMA the second one and keep the first while I wait for the third. The rep says no. But minutes after hanging up with her I got a new RMA number that included the serial number of my second Nexus 7. I clicked the link to request the replacement, like I did the first time. Boxed up the second Nexus 7 and shipped it back.
I got the third Nexus 7 today, still have my first.
Sadly however, I can not ****ing believe it, but the third is even worse than the second. Google and ASUS must be playing some practical joke on me or something. So at this point I shipping both tablets back. Between my iPad 3 and Galaxy Nexus, I didn't need the Nexus 7 that damn bad anyway. Just disappointing that ASUS's quality is such a nightmare that I could get 3 tablets and they all have defects.
Click to expand...
Click to collapse
Seriously, I mean there's a difference between first batch quirks and units falling apart being shipped out. I mean, thankfully neither of my units had screen lift or dead touch zones, but any of these problems are things that never should make it through Quality Control regardless.
And while I am very disillusioned with Google at the moment, I still place most of the blame on Asus. For now...
IceColdKila said:
So to understand the OP.
#1. Buy new Nexus 7 from Google directly its defective
#2. Get new Nexus 7 directly from Google, its defective but worse.
#3. Google tells you to call ASUS for repairs pay for shipping to ASUS yourself.
#4. Finally give up want to return second worse Nexus 7 back to Google for refund rep in India (I am guessing) says its beyond their scope. Has to wait days for a Specialist to grant their holy permission to I am hoping your return for full refund the Nexus 7 while you can.
All while waiting days if not weeks
Note to self from now on Buy Apple, from Apple store if defective, return to Apple store, walk out with new one.
Just so happens I am very happy with my Nexus 7, but had I experienced a fraction of the problems I would have been out a while ago.
Click to expand...
Click to collapse
Buying Apple is just a mistake in itself.:laugh::laugh::laugh::laugh:
Well I just got an 8gb yesterday no issues with flicker but once in while an app might force close or I can't tap n the screen have to hit home button or power to unlock and go back. But everything else seems perfect.
Sent from my Nexus 7 using Tapatalk 2
IceColdKila said:
Just so happens I am very happy with my Nexus 7
Click to expand...
Click to collapse
Judging by the dozen posts you've made on here so far, I'd like to see what you'd have to say if you weren't "very happy".
So how can people on a developer forum...who have no connection to Google or Asus, help you? What would you like this community to do for you?
IceColdKila said:
So to understand the OP.
#1. Buy new Nexus 7 from Google directly its defective
#2. Get new Nexus 7 directly from Google, its defective but worse.
#3. Google tells you to call ASUS for repairs pay for shipping to ASUS yourself.
#4. Finally give up want to return second worse Nexus 7 back to Google for refund rep in India (I am guessing) says its beyond their scope. Has to wait days for a Specialist to grant their holy permission to I am hoping your return for full refund the Nexus 7 while you can.
All while waiting days if not weeks
Note to self from now on Buy Apple, from Apple store if defective, return to Apple store, walk out with new one.
Just so happens I am very happy with my Nexus 7, but had I experienced a fraction of the problems I would have been out a while ago.
Click to expand...
Click to collapse
I'm sorry I'm double posting but I just want to say something. Ummmm, you say that if he buys at apple and it seems to be defective he can just go straight to the apple store and tell them that his phone is defective and they will just give him a new 1 and he will walk out with a new 1 well couldn't he do that if with his nexus seven if he had bought his nexus 7 from target gamestop or office max I'm pretty sure he could you're making it out like any device bought from apple that if a defection comes up at anytime he can just take that device right back to apple and walk out with a new 1 i mean you're forgetting to mention the fact of the of how much apple charges for a simple defect let's just say his microphone bad well that cost my dad 117 dollars for him to walk out with a new iphone and it turns out that was just a simple software problem. Nexus 7 would be perfectly fine if he would have just bought it from any retailer instead of pre ordering from google play. It's not his fault of the device is faulty we all know now that asus is having some production problems with the nexus 7 but it seems that the ones but from retailers are pretty good. And if he buys on from a retailer thats not pretty good he can just walk right back to that retailer and switch it out for a good 1. Just like he could do at apple.
I'm sorry if there is some grammar problems here I used google voice to type out this entire thing because I just did not feel like typing and I love my nexus 7 on how it can understand me almost perfectly
Sent from my Nexus 7 using XDA Premium HD app
AFAinHD said:
Buying Apple is just a mistake in itself.:laugh::laugh::laugh::laugh:
Click to expand...
Click to collapse
Sent from my Nexus 7 using xda app-developers app
That might be what you think. . I have not had any problems with my Nexus 7 (thank god). No screen lift what so ever, no dead pixels (yet), and no screen "flicker" (I don't even know what people are calling a screen flicker). So far Im counting my blessings as my ASUS Tranformer Prime was an absolute nightmare. I do however, think that the display is awful. Its much better than my Prime, but it is out great at all. The colors are off, it ghosts for a few seconds after watching a video, Netflix looks awful, and text looks blurry. I've always been partial to display tech, but I was expecting much more out of this display. When you put it up next to the retina iPad it is no competition. I still love my 7 and wont be getting rid of it anytime soon and most of all I was expecting a lot out of a $200 tablet, but I can't help but imagine how much better this device would be if HTC or Samsung produced it (Motorola would be far worse than ASUS IMHO). Say what you will about Apple, but you get a far superior product especially in display tech (the best spec by far in my opinion). You also get much better customer service, better apps, and there is not a company that comes close to competing with Apple and Jony Ive in build quality in phones, tablets, or any tech period.
I love the Nexus 7. But a good quality display is the most important thing and it's a shame ASUS seems to have royally screwed this up with a lot of the Nexus 7s. My freaking Nook Color looks better (besides the lower DPI) and it was a cheap tablet too.
I would have rather seen the Nexus 7 go with a cheaper TI OMAP 4 processor instead of the Tegra 3 if it meant a better quality display.
I've decided to get a refund after 3 bad tablets and it kills me because this is the one and only Nexus tablet.
AFAinHD said:
I'm sorry I'm double posting but I just want to say something. Ummmm, you say that if he buys at apple and it seems to be defective he can just go straight to the apple store and tell them that his phone is defective and they will just give him a new 1 and he will walk out with a new 1 well couldn't he do that if with his nexus seven if he had bought his nexus 7 from target gamestop or office max I'm pretty sure he could you're making it out like any device bought from apple that if a defection comes up at anytime he can just take that device right back to apple and walk out with a new 1 i mean you're forgetting to mention the fact of the of how much apple charges for a simple defect let's just say his microphone bad well that cost my dad 117 dollars for him to walk out with a new iphone and it turns out that was just a simple software problem. Nexus 7 would be perfectly fine if he would have just bought it from any retailer instead of pre ordering from google play. It's not his fault of the device is faulty we all know now that asus is having some production problems with the nexus 7 but it seems that the ones but from retailers are pretty good. And if he buys on from a retailer thats not pretty good he can just walk right back to that retailer and switch it out for a good 1. Just like he could do at apple.
I'm sorry if there is some grammar problems here I used google voice to type out this entire thing because I just did not feel like typing and I love my nexus 7 on how it can understand me almost perfectly
Sent from my Nexus 7 using XDA Premium HD app
Click to expand...
Click to collapse
First of all if Apple charged your dad $117 dollars for an issue with software (or what turned out to be software) then there is def more to the story. Your dad must have been past the 1 yr warranty or had some very noticeable damage to the device (they could tell it had been dropped or misused doesn't have to be held together by duck tape or anything). Apple doesn't even ask questions if you are under warranty they simply take it back, check for water and physical damage, sometimes check for a resolution, check your warranty and replace your device. I've dealt with them for years and they have far and away the best customer service of any tech brand (maybe even any brand ever). I even had a 2008 Unibody Macbook and before I replaced it in September I had a major issue with the device not charging. It ended up being the logic board which is far and away the most expensive part to replace and I did not have Apple care at all. They could have pushed me out of the store as they didn't need to do anything. They ended up charging me $149 (which is just a little more than you claimed they charged your dad for an iPhone which is much cheaper in comparison) which was for parts and labor and within 2 days I had my laptop back. Not only that, but they replaced my battery with a new one, replaced my head phone jack as the rep stated it had moved slightly in over the years, and even warrantied the entire laptop for another year at no charge. Keep in mind this is almost 3 years later. That is customer care. Over the years I've constantly chosen Android over iOS as I love to tinker, am learning to code in college, like the open OS, and best of all it looks great and offers customizability. I dumped my iPhone 3Gs years ago and got me the Nexus One (best phone I've ever owned despite the many problems) and hadn't looked back until this year. I still have a Galaxy Nexus and just got the Nexus 7, but I dumped my Xoom and Prime for the retina iPad thinking I could deal with iOS for the much better display. I was blown away by how much better iOS has gotten. Now I use both and like things about both. I even got me an iPhone 4S which although a much smaller display and no LTE is still probably my favorite phone for many reasons. The display is almost 2 1/2 years old and still no Android OEM has caught up and the iPad will not be dethroned for a long time to come. I usually just read comments, but I just got done reading one of your ignorant de Apple posts and got done posting and saw this post. I don't know what your problem is with Apple, but I can almost bet my bank account you have never used or owned one of their products (outside of maybe an iPod as who hasn't). I don't see why so many people have to love either Android or iOS and absolutely detest the other. Either way you more than likely have never used the other OS more than a couple minutes and feel you need to defend your purchase to the death.
---------- Post added at 06:17 AM ---------- Previous post was at 06:10 AM ----------
Ravynmagi said:
I love the Nexus 7. But a good quality display is the most important thing and it's a shame ASUS seems to have royally screwed this up with a lot of the Nexus 7s. My freaking Nook Color looks better (besides the lower DPI) and it was a cheap tablet too.
I would have rather seen the Nexus 7 go with a cheaper TI OMAP 4 processor instead of the Tegra 3 if it meant a better quality display.
I've decided to get a refund after 3 bad tablets and it kills me because this is the one and only Nexus tablet.
Click to expand...
Click to collapse
I feel exactly the same. I was pretty excited that Google/ASUS went with a 1280x800 on a 7 inch display as that puts the ppi right up there with my retina iPad. Boy have I been let down. I didnt expect a lot as my Prime always let me down on the display front, but they really cheaped out on the display on the 7. It is not even in the same ballpark as the retina iPad.
I feel bad that you have so many issues with yours as I dont have any problems except just the quality of the display. Oh well i bought it as a glorified ereader and love the 7 inch form factor, but my usage from the first week has severely dropped and Ive gone back to my iPad and even my iPhone as I just cant get over the display. Some or holding out for a software fix, but Im not crossing my fingers as I think it was just poor decisons on the overall quality of products. I can say one thing tho despite the issues I have with it it was well worth $200 and it is still far and away the best Android tablet out and I dont see that changing until maybe the higher res Samsung that is rumored. Even then it will be held back by Touchwiz software and never be updated and I wont get me another Android device period unless it is Nexus branded and it runs pure Google.
Does your screen flicker even if you turn auto brightness off?
ExploreMN said:
So how can people on a developer forum...who have no connection to Google or Asus, help you? What would you like this community to do for you?
Click to expand...
Click to collapse
Nothing, I'm just sharing my story. I don't recall asking for help anywhere on my post.
ceejay83 said:
Does your screen flicker even if you turn auto brightness off?
Click to expand...
Click to collapse
It flickers when brightness is below 30% and there is wifi activity, regardless of autobrightness. The rep who accepted my original RMA said this was a known "shielding issue" with some units.
angermeans said:
First of all if Apple charged your dad $117 dollars for an issue with software (or what turned out to be software) then there is def more to the story. Your dad must have been past the 1 yr warranty or had some very noticeable damage to the device (they could tell it had been dropped or misused doesn't have to be held together by duck tape or anything). Apple doesn't even ask questions if you are under warranty they simply take it back, check for water and physical damage, sometimes check for a resolution, check your warranty and replace your device. I've dealt with them for years and they have far and away the best customer service of any tech brand (maybe even any brand ever). I even had a 2008 Unibody Macbook and before I replaced it in September I had a major issue with the device not charging. It ended up being the logic board which is far and away the most expensive part to replace and I did not have Apple care at all. They could have pushed me out of the store as they didn't need to do anything. They ended up charging me $149 (which is just a little more than you claimed they charged your dad for an iPhone which is much cheaper in comparison) which was for parts and labor and within 2 days I had my laptop back. Not only that, but they replaced my battery with a new one, replaced my head phone jack as the rep stated it had moved slightly in over the years, and even warrantied the entire laptop for another year at no charge. Keep in mind this is almost 3 years later. That is customer care. Over the years I've constantly chosen Android over iOS as I love to tinker, am learning to code in college, like the open OS, and best of all it looks great and offers customizability. I dumped my iPhone 3Gs years ago and got me the Nexus One (best phone I've ever owned despite the many problems) and hadn't looked back until this year. I still have a Galaxy Nexus and just got the Nexus 7, but I dumped my Xoom and Prime for the retina iPad thinking I could deal with iOS for the much better display. I was blown away by how much better iOS has gotten. Now I use both and like things about both. I even got me an iPhone 4S which although a much smaller display and no LTE is still probably my favorite phone for many reasons. The display is almost 2 1/2 years old and still no Android OEM has caught up and the iPad will not be dethroned for a long time to come. I usually just read comments, but I just got done reading one of your ignorant de Apple posts and got done posting and saw this post. I don't know what your problem is with Apple, but I can almost bet my bank account you have never used or owned one of their products (outside of maybe an iPod as who hasn't). I don't see why so many people have to love either Android or iOS and absolutely detest the other. Either way you more than likely have never used the other OS more than a couple minutes and feel you need to defend your purchase to the death.
Click to expand...
Click to collapse
You are 100% wrong. I had an iPhone for quite a long time, and I liked it, until I realized how closed sourced it was. So I got an ascend from cricket. Sure it was slow and laggy as hell, but I could modify it to make it a bit better. And when my dads mic went out, (nothing else was wrong with the phone it was a beautiful looking iPhone.) And apple charged him all that money just because of the work they had to do. It pissed me off. There are many reasons why I hate apple. Such as there relentless no support of flash, and the fact of how they constantly release a "new" iPhone that is the EXACT same body build as the last one just with a few different components inside. Talk about creativity. I mean do they even listen to their customers??? Everyone was complaining about how the idea of raised glass on the front, and strong plastic on the back was a bad idea for durability, but did they listen? Hell no, they were just like "Hey look its the new, revolutionary iPhone 4.......S!!!!" Holy crap! Its so revolutionary, it has a dual core processor, oh wait, that was done a long time ago, well it has an 8 megapixel camera, oh wait, that was done in 2008, well this thing sucks....
Sent from my Nexus 7 using XDA Premium HD app
AFAinHD said:
You are 100% wrong. I had an iPhone for quite a long time, and I liked it, until I realized how closed sourced it was. So I got an ascend from cricket. Sure it was slow and laggy as hell, but I could modify it to make it a bit better. And when my dads mic went out, (nothing else was wrong with the phone it was a beautiful looking iPhone.) And apple charged him all that money just because of the work they had to do. It pissed me off. There are many reasons why I hate apple. Such as there relentless no support of flash, and the fact of how they constantly release a "new" iPhone that is the EXACT same body build as the last one just with a few different components inside. Talk about creativity. I mean do they even listen to their customers??? Everyone was complaining about how the idea of raised glass on the front, and strong plastic on the back was a bad idea for durability, but did they listen? Hell no, they were just like "Hey look its the new, revolutionary iPhone 4.......S!!!!" Holy crap! Its so revolutionary, it has a dual core processor, oh wait, that was done a long time ago, well it has an 8 megapixel camera, oh wait, that was done in 2008, well this thing sucks....
Sent from my Nexus 7 using XDA Premium HD app
Click to expand...
Click to collapse
I agree with you about how crappy and overrated the iPhone is but, (this is gonna kill me to defend Apple) the person you're calling 100% wrong sure isn't if the phone was under warranty. They would not have charged $117. I know several people that had issues with their devices. They just walked into an Apple Store, and walked out with a brand new one. Recently, my sister's 7 month old iPad had a broken power button. She just took it the store, they loaded all her data on to a new one, and she left with a brand new device.
Sent from my Nexus 7 using xda premium
just lou said:
I agree with you about how crappy and overrated the iPhone is but, (this is gonna kill me to defend Apple) the person you're calling 100% wrong sure isn't if the phone was under warranty. They would not have charged $117. I know several people that had issues with their devices. They just walked into an Apple Store, and walked out with a brand new one. Recently, my sister's 7 month old iPad had a broken power button. She just took it the store, they loaded all her data on to a new one, and she left with a brand new device.
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
No I meant he was wrong about me never have have using an apple device.
Sent from my Nexus 7 using XDA Premium HD app
Update! No email all week, so I got impatient and called a rep. Explained my situation, stressed the fact that I need this thing to take notes and classes start in about two weeks for me, so I can't afford to have a conversation by email that takes days per reply. Finally he offered to either RMA the replacement, or wait about two weeks for a full refund after a specialist reviews my case. I figured I'd try my luck (third time's the charm?) and go with another replacement. :laugh:
That sure beats the heck out of paying for shipping and waiting two weeks for Asus to repair/replace my tablet! The rep also said if, for some reason, the third unit is also defective, that a refund would pretty much be guaranteed due to the extreme circumstances. Certainly have a much better feeling about the situation right now, since I'm not just being told I'm someone else's problem or to wait for days to get an update on the situation by email.
There's just no good hardware makers for android out there this will probley be my last android tablet period to people who say they rather have Samsung HTC build it for what? So they can charge 600 for a pos that creaks and falling apart and no updates I'm really starting to understand why people buy apple I'm just to OCD for android I've had many android phones all of them a pos android is the poor folk apple
Until Google makes there own stuff like apple screw them I won't be fooled anymore regardless how boring iOS is
To the people who bought 500+ android tablet you got ripped
Sent from my Nexus 7 using xda app-developers app
Well, I for one did not expect Google to mess up this bad.
They run the biggest Data centers and networks in the world.
And they can't manage to have a good system for Ordering/Shipping phones?
I might just send them an email asking them why they don't purchase a small company that deals with shipping/orders.
They might as well do that as it will save them in the future.
About two Weeks late bro
Yeah I know, I just never got around to making this thread.
I read on another forum that even after the second launch they were still blown away by how many people were still purchasing the n4. I think they were just unprepared and should've waited for the others to receive their phones from the 13th.
Perhaps this really the way they had planned it to go. All the publicity, the rarety bringing prices up.
At this point I find it hard to believe that most of us all knew oy would be big which is why we waited all night, etc. There is no way they could not know.
In the end this may turn out very well as long as they get any issues sorted quickly.
I read an article today that apple is releasing a $200 iPhone to compete with Google. Go figure, Google is changing everything!
sent via xda premium with nexus 7 while waiting for my back ordered Nexus 4-hoping for it today or tomorrow!!
imtiax said:
Well, I for one did not expect Google to mess up this bad.
They run the biggest Data centers and networks in the world.
And they can't manage to have a good system for Ordering/Shipping phones?
I might just send them an email asking them why they don't purchase a small company that deals with shipping/orders.
They might as well do that as it will save them in the future.
Click to expand...
Click to collapse
I think you don't understand with over 100 million android users even if like 3-4 % decide they want this phone that's 4 million orders. Even the best servers in the world can't handle millions of people hitting a site and mashing F5.
Its called DDOS attack and all us crazy Nexus 4 purchasers were doing that to Google.
Sent from my Nexus 7 using Tapatalk 2
Well I was referring to the Stock Issue, they should have been prepared.
An Android with 2GB ram and a Quad Core Processor is a must have. Especially for that dirt cheap price.
mobilehavoc said:
I think you don't understand with over 100 million android users even if like 3-4 % decide they want this phone that's 4 million orders. Even the best servers in the world can't handle millions of people hitting a site and mashing F5.
Its called DDOS attack and all us crazy Nexus 4 purchasers were doing that to Google.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Don't forget all the stupid apps and scripts constantly polling the servers for updates...
Hardly surprising the have problems coping with demand...
Sent from my Nexus 7 using Tapatalk 2
I think it was all very last minute, the phones probably weren't even being made until the final month to launch, probably why there are shortage and build quality issues. LG are probably all hands on deck right now and maybe the cheap price Google are selling them at is slowing things down as LG and carriers are not happy?
Who knows but Google has the money to jut pay them to keep making.
imtiax said:
Well I was referring to the Stock Issue, they should have been prepared.
An Android with 2GB ram and a Quad Core Processor is a must have. Especially for that dirt cheap price.
Click to expand...
Click to collapse
If I were Google, based on previous experience I'm not surprised .
Nexus s didn't sell that well, galaxy nexus as well, so even taking both numbers in to the account its probably not even half what is being sold when it comes to nexus 4
And like someone said earlier. 2-4 % out of some few hundred million people its a hell of a lot of orders .
Look at apple they practically have the same problems after every new iPhone. Their webpage is damn slow ,yes it still works but it rather unusable .
Talk in to account that searching is less data hungry than purchasing. All purchasing has to be verified with banks, checked on server if everything is valid etc oh and it has to go through SSL
Sent from my Nexus 4 using xda premium
1. What was wrong with posting in one of the 15 other threads of this nature? Its one of the rules to search before you post. You didn't. reported for rule breaking and spamming the forum.
2. Only ppl who didn't get the phone and have a veruca salt complex care.
3. You have no idea how to run a company at all. I doubt you can barely keep your basement dwelling clean, let alone tell google how they should do business. Especially when the phone is sold out ...Twice.....Seems they are doing just fine.
And
4. Whats super retarded is that if they never would have sold out / had any issues the same ppl would have created "Google fail" threads because they couldn't even sell out the flagship device.
http://forum.xda-developers.com/showthread.php?t=2004241
Here is an idea that requires everyone to participate.
Plan: Try and get Best Buy to sell you a Nexus 5 before official launch. Maybe they have stock already.
Action: Call your local Best Buy and act dumb. Tell them you want to buy the Nexus 5 and to put one on hold for you to pick up. Or walk into a store if you prefer and do the same. Ask them if perhaps they have a Nexus 5 sitting in the back of the store. Make no mention of the fact that it hasn't officially been announced for sale.
I forget exactly which phone was sold before it was officially released a years or so ago. I remember reading that this guy got a phone before time and he was a bit nervous about it but posted details online about it. So this is possible people! If you remember this incident and the phone remind us.
If everyone does it we might get lucky and have more info to share on the Nexus 5.
Of course report back if you are successful. It might even be fun to report the failed outcomes too. Be creative. See if you can snag an inventory screen shot. See if at least they tell you that they are back there but that they can't be touched.
PS - Don't be that guy. If you think this is a stupid plan be polite. Offer your opinion and insight in a respectful way. You can't say it isn't possible because this has happened before. Sure there are practices in place to prevent this. But all it takes is one rookie mistake and things go unexpected. This is all in good fun. We might get lucky!
Sent from my Nexus 10 using Tapatalk 4
Who told you it was going to be sold at Best Buy? I see you have a N4, did you get that at Best Buy too?
We don't know if Best Buy is going to sell the Nexus 5. But they might. They sell all the other Google products (Nexus 7, Chromecast, Chromebook, etc). We also know from a particular Canadian store that there is Nexus 5 inventory. So the Nexus 5 isn't going to be exclusive to the Play Store. None if this is definite for Best Buy, but it can't hurt to try our luck. Perhaps Google learned from the N4 launch that Play Store only sales is bad way to launch a product.
... And I got my N4 and N10 from the Play Store on launch day.
Sent from my Nexus 10 using Tapatalk 4
intekmdma said:
Who told you it was going to be sold at Best Buy? I see you have a N4, did you get that at Best Buy too?
Click to expand...
Click to collapse
Several BestBuy managers have told people that they will have the Nexus 5 in stock.
Sent from my Nexus 4 using xda app-developers app
galfert said:
We don't know if Best Buy is going to sell the Nexus 5. But they might. They sell all the other Google products (Nexus 7, Chromecast, Chromebook, etc). We also know from a particular Canadian store that there is Nexus 5 inventory. So the Nexus 5 isn't going to be exclusive to the Play Store. None if this is definite for Best Buy, but it can't hurt to try our luck. Perhaps Google learned from the N4 launch that Play Store only sales is bad way to launch a product.
... And I got my N4 and N10 from the Play Store on launch day.
Sent from my Nexus 10 using Tapatalk 4
Click to expand...
Click to collapse
When you say a particular Canadian store, are you talking about Future Shop?
---------- Post added at 12:21 AM ---------- Previous post was at 12:19 AM ----------
Zombienaut said:
Several BestBuy managers have told people that they will have the Nexus 5 in stock.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Are you talking about those end cap displays? I thought they were only for N7, Chromcast
I may try this tomorrow if I'm bored before work. Ha I'll report back.
Good luck! It worked with the Nexus 7 a couple months ago.
I bought the n7 2 days early at BB too...I saw the box up above in those locked cages...so I pointed and asked for it...worth a try I guess.
Sent from my Nexus 7 using Tapatalk 2
UK CarPhone Warehouse has 3,000 in stock according to a leak , I wonder if it would work there as in best buy? Does it depend on how clueless the staff is?
I think there is a definite possibility it will be sold at Best Buy. Google seems to be taking a different direction with this phone. More hype, and evleaks posted that it is going to be available on Sprint..
a friend of mine who works at BB as a manager told me they are expecting to sell the phone, but that they have yet to receive any units and might not get them until after its already out. This is on LI NY btw
mb3030 said:
a friend of mine who works at BB as a manager told me they are expecting to sell the phone, but that they have yet to receive any units and might not get them until after its already out. This is on LI NY btw
Click to expand...
Click to collapse
If they're going to sell the phone it should be in their inventory systems; it's an easy thing to check.
devoncatt said:
UK CarPhone Warehouse has 3,000 in stock according to a leak , I wonder if it would work there as in best buy? Does it depend on how clueless the staff is?
Click to expand...
Click to collapse
That and whether or not their system will allow them to sell it.
Sent from my SGH-T889 using Tapatalk
mb3030 said:
a friend of mine who works at BB as a manager told me they are expecting to sell the phone, but that they have yet to receive any units and might not get them until after its already out. This is on LI NY btw
Click to expand...
Click to collapse
Which bb in li? I live close to the one at green acres
MaxCarnage said:
If they're going to sell the phone it should be in their inventory systems; it's an easy thing to check.
Click to expand...
Click to collapse
Very true, that's why I find it's hard to believe that they'll have the N5 at launch. Someone should've posted a picture of the inventory already. I know I would if I was still there. (Like for the Wii's and PS3's.)
I'm pretty confident they are. I visit my local BestBuy yesterday and asked a customer service rep. He said he knew what I was talking about and went to ask his manager if he could sell it. When he came back 2-3 minutes later, he told me suddenly he wasn't permitted to talk about it because it's not official, so he couldn't legally converse over it. I'm going to try back at another location and see if I can get someone to pop early there, I also got my Nexus 7 2013 48 hours before launch just because I asked. Some guy went in the back and got it for me. Worth a try I suppose.
Hmm. I have a friend that works at BB.
jayr04 said:
Hmm. I have a friend that works at BB.
Click to expand...
Click to collapse
This changes...everything...
jayr04 said:
Hmm. I have a friend that hangs around and gets paid for it at BB.
Click to expand...
Click to collapse
fixed
So would it be better to go to the store and hang around the phones? Or just call the store?
Even though sprint is not better business bureau accredited, I have filed a complaint with the BBB against sprint regarding the fact that they have knowledgeably put defective devices in the hands of consumers, and are not making a quick effort to remedy the situation, I have also stated that sprint wants to replace the devices with refurbished devices, which are valued at a lesser value then a brand new device, and still charge customers for the full price of the brand new device. I have also pointed out that they are stringing customers through the 14 day exchange period claiming it is the network, and then on the 15th day saying it is the device, and making it very difficult to exchange the devices. any way I am encouraging any one who has had issues with their device to file a complaint with the bbb against sprint, as sprint does respond to their complaints on there
Yesterday, after many chats and calls with Sprint, and 2 trips to 2 different stores, I was assured that my device is fine and that the towers in my area are to be fully functional by May 7. We'll see if my service improves. I have the option of getting refurb, which is complete bs. A brand new phone that may be defective and I can't get a brand new one because I'm past the 14 days. So yeah, I'm with you on this if things don't improve in 3-4 days.
OP. The first device I've received had a completely black pixel in the top right. I exchanged it and got a new phone with a SCRATCH under the glass and a red pixel (which I'm guessing is dead). On my third trip the guy was reluctant to hand me a new HTC One, but when I got it, it had another completely black pixel. I completely agree that sprint is knowingly dishing out defective devices to people. I'll try and figure out how to file a complaint with them. Thanks OP
Sent from my 831C using Tapatalk
please do, the more people who complain to the bbb the better, Im also planning to email sprint the laws regarding knowingly selling defective devices
dogcmp6 said:
please do, the more people who complain to the bbb the better, Im also planning to email sprint the laws regarding knowingly selling defective devices
Click to expand...
Click to collapse
Hard to prove stupidity.
Count me in on this. Not a happy camper. Two weeks of "it's the towers in your area", an hour + with three levels of tech support from my landline and finally a second trip to a store where a technician actually tested the device and entered an eTicket on my accounting noting my M8 was defective and needed to be replaced.
No TEP? $75 bucks to replace the phone through Sprint or screw around for a few weeks dealing directly with HTC. Why should I have to pay for a defective product that never worked well and progressively deteriorated into a worthless brick? I can't get calls from my customers or email in the field and this is not good for business so I'm desperate. Even though furious at the prospect of paying $75 dollars for a 4 week old phone that didn't work through no fault of my own, for expediency I begrudgingly went ahead and set up getting a replacement. Damn, what a scam!
After it all gets set up and entered into the computer, then the guy tells me they are on backorder and it will be 5 to 7 days before they ship.
I just about lost it but attempted to maintain some degree of civility while expressing my displeasure with this policy, their crap customer service that could care less and that my intention was to contact the BBB and possibly the Attorney General regarding this whole debacle. I know the guy I was speaking to was just doing his job and probably hears a lot of this but his one saving grace was asking me if I still had my old phone.
After confirming they weren't going to bone me an activation fee for bringing my old phone back online and not for the replacement M8 whenever I get it, I am now back on my three year old HTC Evo 4G but at least I can make and receive calls, get texts and have some degree of mobile data connectivity and can get email away from WiFi. In the post-contact texts from Sprint asking about my satisfaction with the recent call, I let them know this was robbery and that I would never recommend anyone ever choose Sprint.
I think I can put TEP on my replacement and trust me, if it doesn't work as expected I'll utilize it to the max and if still not satisfied, feel like this is sufficient grounds to break my contract and go somewhere else. It took days to get my M8 setup just the way I wanted it and I absolutely love it. Too bad I can't use it. :crying:
--Elisabeth
ps
FA43KSF... serial number
I agree with your anger. I have never wanted to switch carriers in the 5 years with Sprint until now. I wish I had not have sold my gs3 when I got my m8. I would go back to that and sell this one. I still might. It may be the towers for me, that is yet to be seen, but the utter lack of service over this is the frustrating part. I shouldn't get a refurb for a brand new defective device. "That's Sprint policy" though. Lameness.
Yeah, once I have my replacement I will be submitting a complaint to the attorney general of Illinois about the issue too, and encourage others to take part in that step too...also I can see by the increase in complaints to sprint on BBB's website that a good amount of people are seeing this thread and submitting complaints...ive been stuck on a Samsung replenish which is my back up phone for 4 days...also the serial on my defective m8 is HT441SF....
limpiador31 said:
Count me in on this. Not a happy camper. Two weeks of "it's the towers in your area", an hour + with three levels of tech support from my landline and finally a second trip to a store where a technician actually tested the device and entered an eTicket on my accounting noting my M8 was defective and needed to be replaced.
No TEP? $75 bucks to replace the phone through Sprint or screw around for a few weeks dealing directly with HTC. Why should I have to pay for a defective product that never worked well and progressively deteriorated into a worthless brick? I can't get calls from my customers or email in the field and this is not good for business so I'm desperate. Even though furious at the prospect of paying $75 dollars for a 4 week old phone that didn't work through no fault of my own, for expediency I begrudgingly went ahead and set up getting a replacement. Damn, what a scam!
After it all gets set up and entered into the computer, then the guy tells me they are on backorder and it will be 5 to 7 days before they ship.
I just about lost it but attempted to maintain some degree of civility while expressing my displeasure with this policy, their crap customer service that could care less and that my intention was to contact the BBB and possibly the Attorney General regarding this whole debacle. I know the guy I was speaking to was just doing his job and probably hears a lot of this but his one saving grace was asking me if I still had my old phone.
After confirming they weren't going to bone me an activation fee for bringing my old phone back online and not for the replacement M8 whenever I get it, I am now back on my three year old HTC Evo 4G but at least I can make and receive calls, get texts and have some degree of mobile data connectivity and can get email away from WiFi. In the post-contact texts from Sprint asking about my satisfaction with the recent call, I let them know this was robbery and that I would never recommend anyone ever choose Sprint.
I think I can put TEP on my replacement and trust me, if it doesn't work as expected I'll utilize it to the max and if still not satisfied, feel like this is sufficient grounds to break my contract and go somewhere else. It took days to get my M8 setup just the way I wanted it and I absolutely love it. Too bad I can't use it. :crying:
--Elisabeth
ps
FA43KSF... serial number
Click to expand...
Click to collapse
Mine starts with fa43 also maybe I need to return it I just got it
Sent from my 831C using XDA Premium HD app
What is the worst thing about this is how Sprint is handling it.
Not that broken/defective devices exist or broken towers.
Just that they could give crap about you as a loyal customer.
They treat you like dirt. And they wonder why customers treat them like dirt back.
It's been such a bad experience, it took all the fun out of getting this phone. So they botch something, it happens. It's they handle it like sh$t.
I would have been more content keeping my old M7 phone.
It started off like crap when they kept me on the phone for like an hour when I ordered the thing and tried to upsell a bunch a crap.
And the lady had put a Tablet AND Stylus on my order. I caught her at the end had her take it off. But she left a freaken stylus on there.
It was only $15.00, just small enough to not want to waste another hour on the phone and shipping it back.
Man did that piss me off to start.
mswlogo said:
What is the worst thing about this is how Sprint is handling it.
Not that broken/defective devices exist or broken towers.
Just that they could give crap about you as a loyal customer.
They treat you like dirt. And they wonder why customers treat them like dirt back.
It's been such a bad experience, it took all the fun out of getting this phone. So they botch something, it happens. It's they handle it like sh$t.
I would have been more content keeping my old M7 phone.
It started off like crap when they kept me on the phone for like an hour when I ordered the thing and tried to upsell a bunch a crap.
And the lady had put a Tablet AND Stylus on my order. I caught her at the end had her take it off. But she left a freaken stylus on there.
It was only $15.00, just small enough to not want to waste another hour on the phone and shipping it back.
Man did that piss me off to start.
Click to expand...
Click to collapse
Sorry, but the fact that you got a stylus for a phone, that clearly doesn't need one, is hilarious to me.
Sent from my 831C using Tapatalk
The lady I ordered from tried to upsell that stuff to me too. She wouldn't take no for an answer and actually asked me if it was a money issue as to why I didn't want the tablet. I was so irritated that I yelled.
And that's why I only order from their website. No hassle and you get the same results.
Sent from my 831C using Tapatalk
fr0st420 said:
And that's why I only order from their website. No hassle and you get the same results.
Sent from my 831C using Tapatalk
Click to expand...
Click to collapse
Because I have a SERO 500 plan (two of them) that's not an option. It's part of the dues you pay for having that plan.
I'd be long gone if not for the SERO 500 plan. No way I'd pay regular price for this network and customer service. It's getting close to not being worth the savings as is.
I agree with you. I have 2 sero plans as well, if not then I would be long gone too.
I have the opposite experience with Sprint. LTE is everywhere averaging 20 to 30 mb. I pay roughly 60 a line too. I'm not going anywhere lol
4/21-5/20
Anytime 62M/1500
Text 613/Unl
3G Data 94532KB/Unl
4G Data 4242870KB/Unl
Sent from my 831C using Tapatalk
fr0st420 said:
I have the opposite experience with Sprint. LTE is everywhere averaging 20 to 30 mb. I pay roughly 60 a line too. I'm not going anywhere lol
4/21-5/20
Anytime 62M/1500
Text 613/Unl
3G Data 94532KB/Unl
4G Data 4242870KB/Unl
Sent from my 831C using Tapatalk
Click to expand...
Click to collapse
I'm lucky if I get 0.5 mb.
My sprint horror story continues...was told on Wednesday of last week that my new phone would be there in two business days, got told yesterday (Monday) that it would be here by today...go to the store thinking I would pick it up today, and my phones not there, the manager pulls up the tracking and says it hasn't even shipped yet, keeps me there for an hour and a half well he talks to his other store people about who to call at the warehouse, instead of calling the warehouse like he would do if he had any freaking common sense
I'm not having any issues. Sorry to hear all of you guys, hope that I never fall on that situation.
Sent from my 831C using XDA Premium 4 mobile app
What's the defect about? I ordered my m8 off contract for 250 thru htcchampions.