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This thread is for people who ordered from the play store and have recieved their orders but cancelled and did not get charged. Do we have any lucky buggers that have managed to net one free because the way google are handling things i wouldnt be suprised if a few hundred slip through their pathetic delivery tracking system.
I doubt that will happen.
Sent from my GT-N7000
I would not be surprised if those people get an invoice and return shipping label in the mail. And then have to choose return or pay. Let alone if it was cancelled and the purchase does not say cancelled in Play store then technically Google covered the terms of the sale and could charge the credit card on file since they could show delivery of said product. Plus in its term of sale it states the cancellation period.
This thread will just bait people to debate. Seems trollish.
Sent from my Galaxy Nexus using xda app-developers app
I got a iPad 3 for free that way too, they sent me a replacement because my engraved one was delayed and I got refunded
Sent from my Nexus 7 using XDA Premium HD app
jsm7483 said:
I would not be surprised if those people get an invoice and return shipping label in the mail. And then have to choose return or pay. Let alone if it was cancelled and the purchase does not say cancelled in Play store then technically Google covered the terms of the sale and could charge the credit card on file since they could show delivery of said product. Plus in its term of sale it states the cancellation period.
This thread will just bait people to debate. Seems trollish.
Sent from my Galaxy Nexus using xda app-developers app
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Do i look like a troll or trollish?
Its dishonest and borderline theft!
Were people really raised this way? No wonder the world is the way it is these days...
Compromise your honor for $200?? WOW!
czissis said:
I'm not a lawyer, but if I think this would qualify as an unsolicited good. In this case the recipient would not be held accountable for returning or paying for the device.
http://en.wikipedia.org/wiki/Unsolicited_goods
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Is that for UK only? Also, isn't it somewhat solicited since one had ordered it and attempted to cancel after the specified cancellation period?
This thread is going to cause arguments for sure. Not as bad as the thread about retail FRAUD though...
raqball said:
Its dishonest and borderline theft!
Were people really raised this way? No wonder the world is the way it is these days...
Compromise your honor for $200?? WOW!
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Agreed. I thought the same thing about the retail fraud one with the guy having a play store and Sam's club tab, inspecting them and just returning whichever one he doesn't want to Sam's club. I think it's actually a felony.
Shame.
tsk! tsk! tsk!
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Welcome dishonest folks. C'mon in!
Sent from my Transformer TF101 using xda premium
r4d14n7 said:
Agreed. I thought the same thing about the retail fraud one with the guy having a play store and Sam's club tab, inspecting them and just returning whichever one he doesn't want to Sam's club. I think it's actually a felony.
Shame.
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So buy 12 and return 11? Whats different about that?
Lol a free tablet is a free tablet ....like Google doesn't have more money then they will ever need . And not to mention I'm pretty sure Google is constantly stealing/viewing or information that's why u get ads similar to the things you talk about in your emails. Ppl just over look these things because they make great products
Sent from my HTC Sensation using xda app-developers app
czissis said:
I'm not a lawyer, but if I think this would qualify as an unsolicited good. In this case the recipient would not be held accountable for returning or paying for the device.
http://en.wikipedia.org/wiki/Unsolicited_goods
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Correct, you are not a lawyer.
The "unsolicited goods" laws in some countries (USA for example, which is handled by the FTC) is explicitly written to cover receiving unordered products. It is not for "haha! you sent me something after I cancelled my order so I get to keep it for free!" type scenarios.
So, for example, if you signed up for a free product and they sent you something more with a bill/invoice. Or if you never ordered anything to begin with, but they sent you something and wanted you to pay for it. Or if you receive something (again, not ordered) and it was due to an honest shipping mistake*.
To the latter, you are still supposed to contact the merchant to let them know of the mistake, and give them an opportunity to correct it at zero cost to you (ie: paying for return shipping) within a reasonable amount of time. You can also make it clear that if they don't contact you about it within that time, you will dispose of the product in any manner you see fit.
While this part of it might be a stretch, it could possibly apply here. So if you did actually get an N7 by mistake after cancelling your order, and want to keep it with little risk, I would suggest sending a certified letter to Google with the content above. If they respond back saying to send it to them using a prepaid shipping method, you should do so. Otherwise, while it wouldn't be considered "fraud" since it was their mistake, it could be considered theft of goods, since you did in fact order the product, they still sent it to you due to an honest mistake, they later tried to get it corrected, and you refused.
Or, you could just stay quiet and hope they don't contact you about it - if you are so inclined.
But in the end, if they do contact you to return the merchandise, I would recommend doing so.
On the invoice I received with my order, it had the device's serial number. They knew the device's serial number too, when I rang up and started the RMA process. Google know where each device has been shipped to, so I doubt very much that they'll do nothing and let people keep free tablets. Also, as stated on the support pages, they can remotely disable devices.
I can't wait to fast forward a couple of months, and the "Google just charged my credit card for a tablet I didn't return " threads start.
Sent from my Transformer TF101 using xda premium
For those of you who have done this ....you may feel you have been "lucky" but the one thing you don't have is honor.
Stealing is stealing is stealing.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
I bet most of these people saying they compromised honor for a free tablet, are rooted and use a tethering app.... Going around your companies Hot Spot Fee is stealing too...
How about the pots stop calling the kettle black
crazychef said:
I bet most of these people saying they compromised honor for a free tablet, are rooted and use a tethering app.... Going around your companies Hot Spot Fee is stealing too...
How about the pots stop calling the kettle black
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Yawn...
I'm rooted and don't tether...
crazychef said:
I bet most of these people saying they compromised honor for a free tablet, are rooted and use a tethering app.... Going around your companies Hot Spot Fee is stealing too...
How about the pots stop calling the kettle black
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:angel:
I purchased 2 Nexus 7's, one for myself and one for my father. My father's tablet has screen separation and he is afraid to exchange it. My tablet had a chipped bezel. I exchanged the tablet for a string of 6 defective Nexus 7's all with light bleed and dead pixels. Today, I called to process my RMA and the supervisor Cameron, told me that they will not process any more RMAs on my account and to please mail back my units.
I just want to inform anybody who is in the RMA process that Google will pull this move on you. I have been nothing but courteous to the reps, I have been patient with the RMA process and Google has written me off as a customer. I am sure some people are satisfied with their Nexus 7's, however that is not the point of my post. It is to inform potential customers of the systemic quality issues plaguing this product and Google's unwillingness to rectify the issue.
BBB complaint to follow. Also, everybody please visit Google Co-Founder Sergey Brin's Google+ page and send him an email detailing your experience with your Nexus 7:
https://plus.google.com/109813896768294978296/posts
Anakin_SW said:
I purchased 2 Nexus 7's, one for myself and one for my father. My father's tablet has screen separation and he is afraid to exchange it. My tablet had a chipped bezel. I exchanged the tablet for a string of 6 defective Nexus 7's all with light bleed and dead pixels. Today, I called to process my RMA and the supervisor Cameron, told me that they will not process any more RMAs on my account and to please mail back my units.
I just want to inform anybody who is in the RMA process that Google will pull this move on you. I have been nothing but courteous to the reps, I have been patient with the RMA process and Google has written me off as a customer. I am sure some people are satisfied with their Nexus 7's, however that is not the point of my post. It is to inform potential customers of the systemic quality issues plaguing this product and Google's unwillingness to rectify the issue.
BBB complaint to follow. Also, everybody please visit Google Co-Founder Sergey Brin's Google+ page and send him an email detailing your experience with your Nexus 7:
https://plus.google.com/109813896768294978296/posts
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Good to know, but as long as they offer a full refund I see no problem with this.
I gave up on replacements and asked for a refund after my third unit, so don't mistake my tone. It just seems like a reasonable way to cut their losses.
Anakin_SW said:
I purchased 2 Nexus 7's, one for myself and one for my father. My father's tablet has screen separation and he is afraid to exchange it. My tablet had a chipped bezel. I exchanged the tablet for a string of 6 defective Nexus 7's all with light bleed and dead pixels. Today, I called to process my RMA and the supervisor Cameron, told me that they will not process any more RMAs on my account and to please mail back my units.
I just want to inform anybody who is in the RMA process that Google will pull this move on you. I have been nothing but courteous to the reps, I have been patient with the RMA process and Google has written me off as a customer. I am sure some people are satisfied with their Nexus 7's, however that is not the point of my post. It is to inform potential customers of the systemic quality issues plaguing this product and Google's unwillingness to rectify the issue.
BBB complaint to follow. Also, everybody please visit Google Co-Founder Sergey Brin's Google+ page and send him an email detailing your experience with your Nexus 7:
https://plus.google.com/109813896768294978296/posts
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That really sucks. You were trying their product, and you obviously liked it and wanted a good one.
Google is really pushing away some of us customers with this fiasco.
I think it's amazing you got 7 different nexuses (nexi?) with no questions asked. Perhaps they think you are too hard too please so they are giving up. Some people get multiple devices and are content with them because they have no issues, you got 7 and saw issues with all of them. Luck of the draw I guess. The odds are crazy that you got that many messed up ones. How many other companies would easily do 7 replacements.
durangatang said:
I think it's amazing you got 7 different nexuses (nexi?) with no questions asked. Perhaps they think you are too hard too please so they are giving up. Some people get multiple devices and are content with them because they have no issues, you got 7 and saw issues with all of them. Luck of the draw I guess. The odds are crazy that you got that many messed up ones. How many other companies would easily do 7 replacements.
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Well, and this is not a rant. I was very patient and offered them options such as running a quality assurance on a tablet prior to shipping or even repairing any of my tablets by replacing the LCD. They continuously told me that they'd contact me and never did and even getting RMAs was difficult as near the end they kept "Misplacing my CSSN". They really have been playing games and I was a huge fan of Google. Disappointing.
I knew this OP looked familiar. This is the same person that trashed Google when he didn't get his N7 pre order on launch day. It is also the same person that told others to refuse their shipments and called Google demanding a free case and free shipping because he didn't get his N7 fast enough. Now he claims he got 7 defective N7's.
Sent from my DROID RAZR using xda premium
just lou said:
I knew this OP looked familiar. This is the same person that trashed Google when he didn't get his N7 pre order on launch day. It is also the same person that told others to refuse their shipments and called Google demanding a free case and free shipping because he didn't get his N7 fast enough. Now he claims he got 7 defective N7's.
Sent from my DROID RAZR using xda premium
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Good memory! I ended up accepting the tablets because one was a gift for my father and they were sold out everywhere and it's difficult to take a gift back after it's been promised. However, while it's clever that you're trying to attack my character and mitigate my experience, each instance is unrelated, though caused by the same issue, which is Google's treatment of their customers.
I'm surprised this is the first time I've heard this. But I think Google is being completely reasonable by cutting off people with excessive RMAs. Obviously after 6 or 7 returns on a device they aren't making money off of already, they are deep in the hole with you as a customer and will never make it back on whatever apps and content you might have purchased.
I agree it sucks that the device isn't perfect. But 6 RMA in a month, too much. Maybe after the 2nd or 3rd RMA you should have stopped, lived with the raised glass or whatever, and given ASUS more time to address their manufacturing process, then try another RMA later. That is what I'm doing anyway, I had my 2 RMAs in July, still not completely happy, but it's usable and I'm just patiently waiting for things to get better (sounds like we are almost there).
Anakin_SW said:
Good memory! I ended up accepting the tablets because one was a gift for my father and they were sold out everywhere and it's difficult to take a gift back after it's been promised. However, while it's clever that you're trying to attack my character and mitigate my experience, each instance is unrelated, though caused by the same issue, which is Google's treatment of their customers.
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Your posting history and claims speak for themselves. Nuff said.
Sent from my DROID RAZR using xda premium
just lou said:
I knew this OP looked familiar. This is the same person that trashed Google when he didn't get his N7 pre order on launch day. It is also the same person that told others to refuse their shipments and called Google demanding a free case and free shipping because he didn't get his N7 fast enough. Now he claims he got 7 defective N7's.
Sent from my DROID RAZR using xda premium
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Imagine if he cashed in on all 7 google play 25$ GC, thats 175!
I'd have cut you off at three. I think most people who have experiences running or managing businesses would say the same. At some point, you have to cut the losses. i cant see why youre surprised, youre lucky as hell to have gotten 7 without being billed for google's time and effort in my opinion. But with googles resources i can understand them being so generous.
Just lou said nothing about it being related, he was just pointing out the kind of attitude and the outlook you so often have. He only stated the facts in his post and wasn't just throwing around rumors or opinions.
I'm really sorry that you got a defective Nexus 7. I understand you being upset with google about a defective product. But it makes no sense that you've had a company send you 7 devices, not charge you anything extra, and offer you a full refund when you still weren't happy, and you have a snotty attitude. It just screams of entitlement.
You're entitled to use your own money and go buy another device, or use a typewriter. Entitled to a dozen devices, and google paying for all of the labor it takes to send you those, do the paperwork, legwork, shipping, and any other costs, just because you aren't happy with the first one or a full refund, in my opinion you certainly are not.
I think in the case of 7 accepted RMA's, it should be the shareholders getting onto google, not you complaining about them.
There are plenty of people on the XDA who have exchanged several, five or more Nexus 7's for similar reasons. I don't think it's that surprising that bum products are exchanged. But you're entitled to your opinions.
just lou said:
I knew this OP looked familiar. This is the same person that trashed Google when he didn't get his N7 pre order on launch day. It is also the same person that told others to refuse their shipments and called Google demanding a free case and free shipping because he didn't get his N7 fast enough. Now he claims he got 7 defective N7's.
Sent from my DROID RAZR using xda premium
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CharliesTheMan said:
I'd have cut you off at three. I think most people who have experiences running or managing businesses would say the same. At some point, you have to cut the losses. i cant see why youre surprised, youre lucky as hell to have gotten 7 without being billed for google's time and effort in my opinion. But with googles resources i can understand them being so generous.
Just lou said nothing about it being related, he was just pointing out the kind of attitude and the outlook you so often have. He only stated the facts in his post and wasn't just throwing around rumors or opinions.
I'm really sorry that you got a defective Nexus 7. I understand you being upset with google about a defective product. But it makes no sense that you've had a company send you 7 devices, not charge you anything extra, and offer you a full refund when you still weren't happy, and you have a snotty attitude. It just screams of entitlement.
You're entitled to use your own money and go buy another device, or use a typewriter. Entitled to a dozen devices, and google paying for all of the labor it takes to send you those, do the paperwork, legwork, shipping, and any other costs, just because you aren't happy with the first one or a full refund, in my opinion you certainly are not.
I think in the case of 7 accepted RMA's, it should be the shareholders getting onto google, not you complaining about them.
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just lou said:
I knew this OP looked familiar. This is the same person that trashed Google when he didn't get his N7 pre order on launch day. It is also the same person that told others to refuse their shipments and called Google demanding a free case and free shipping because he didn't get his N7 fast enough. Now he claims he got 7 defective N7's.
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Your posting history and claims speak for themselves. Nuff said.
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Although demanding a free case as reparations is a bit silly, I cancelled my pre-order on what turned out to be the final day the Play store was accepting cancellations. Since that allowed me to pick one up on Friday the 13th, the week before anyone in America received their Google Play pre-order, I was very lucky to have been able to cancel. I also saved $20 -- more than shipping -- because I got it discounted from Sam's.
If I had been told that it was too late to cancel, then forced to wait a week and charged $20 extra, I would have been angry too. I probably wouldn't have done anything about it, unlike the OP, but according to you my complaining about it here would have gone some way towards discrediting me and my experience with faulty units. You would think I was just lashing out.
His and my experiences aren't so different. I received three units with screen lift, and before each replacement I called and talked to Google about what amount of screen lift was considered normal. Both times I was advised to exchange. The reason I asked for a refund on my third unit was that I don't need the tablet so badly that I cannot wait for a hardware revision, and this fault could potentially worsen over time. Three in a row and it seemed illogical to try again, so now I'm waiting it out.
The only differences between Anakin's experience and my own are that I called to cancel my pre-order a day or two earlier, and I stopped at three.
Do you think that I'm lying as well?
I can certainly understand Nexus 7 deciding to shut you down after 7 RMA's. Settle up and part ways. You may not like it, but Google has already spent a lot of money sending tablets via UPS/Fedex back and forth in an effort to please you. They have decided that they cannot. Well within their rights to do so, Google is a private business and can choose not to do business with anyone for any reason so long as that reason is not discrimination against a protected class. Put yourself in Google's shoes. If you sent a person 7 brand new in box units and that person found a reason to reject every one of them, what do you think the odds are that the customer will accept the 8th?
I just wanted to make sure I didn't convey the wrong message. I applaud google for replacing the units like they do. But after 7 RMA's, I don't at all blame them for cutting him off, I think it's very reasonable.
pxlitup, I'm familiar with your posts. You post with intelligence and offer up a lot of valuable information, so please don't think I'm lumping any users together.
True. 7 Nexus is excessive. I'm not saying Google has the best CS in the world but try rma-ing 7 times with any other company I bet you most would have giving up on the OP by the 3rd unit.
Sent from my Nexus 7 using xda app-developers app
Dude you are just a troll judging from all your posts. Come on you got 7 Nexus 7's in a month. Asus must have the best customer service on the planet. I don't think Apple would do that.
Sent from my Nexus 7 using xda app-developers app
When we had customers that just simply had issues non stop its better to break off from that customer. The time and resource usually from fixinng non broken items was to much time wasted
Sent from my Nexus 7 using Tapatalk 2
Asus has nothing to do with it. When you buy through Google, they handle exchanges. But, you already bought through the Play Store and are posting your opinion which is based on your personal experience, I'm sure.
pbr35586 said:
Dude you are just a troll judging from all your posts. Come on you got 7 Nexus 7's in a month. Asus must have the best customer service on the planet. I don't think Apple would do that.
Sent from my Nexus 7 using xda app-developers app
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Anakin_SW said:
Asus has nothing to do with it. When you buy through Google, they handle exchanges. But, you already bought through the Play Store and are posting your opinion which is based on your personal experience, I'm sure.
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I bought mine through the play store.. It had screen lift and quite a creak.
The creak I fixed with a 2"x1/4" piece of paper, and the screen lift I fixed with a hardcover copy of the OED and about two days of patience.. ALL of this I did without voiding my warranty or wasting an RMA ticket.
After 7RMA's, you need to take the refund and either wait until they hammer out the manufacturing process, or just buy something else. The fact that you feel ASUS/Google is actually in the wrong for cutting you off after your sixth RMA speaks fathoms about you. #JustSaying
Google will not ship you a replacement tablet unless you have the money to pay for another tablet.
I have learned this the hard way.
I had the touch sensor issue and sent the tablet back, but since I don't have the money to hold on my debit card Google will not ship me my replacement tablet.
You read that right. I paid for a tablet, I have no tablet, Google won't give me my warranty-covered replacement until I find the cash for them to hold on to for a week.
I am the biggest Google fanboy I know IRL, but I am extremely mad right now and wanted to make sure everybody knows about this issue before buying the Nexus 7.
I bought the tablet on Sept 4th, maybe by October 26th I'll have enough money saved up to pay the ransom to actually hold my tablet in my hands.
jacktownlane said:
Google will not ship you a replacement tablet unless you have the money to pay for another tablet.
I have learned this the hard way.
I had the touch sensor issue and sent the tablet back, but since I don't have the money to hold on my debit card Google will not ship me my replacement tablet.
You read that right. I paid for a tablet, I have no tablet, Google won't give me my warranty-covered replacement until I find the cash for them to hold on to for a week.
I am the biggest Google fanboy I know IRL, but I am extremely mad right now and wanted to make sure everybody knows about this issue before buying the Nexus 7.
I bought the tablet on Sept 4th, maybe by October 26th I'll have enough money saved up to pay the ransom to actually hold my tablet in my hands.
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Well no duh. They put a hold on the value of replacement tablet to make sure you return the old one. They need to make sure you have the funds to pay for the replacement should you fail to return the defective one. It's common practice.
I would have asked to speak with a supervisor as I would think they would let you send your tablet back first instead, and then after they receive the defective one they would ship you the replacement. That would eliminate the need for a hold on you card.
Sent from my Nexus 7 using xda premium
Metallice said:
Well no duh. They put a hold on the value of replacement tablet to make sure you return the old one. They need to make sure you have the funds to pay for the replacement should you fail to return the defective one. It's common practice.
I would have asked to speak with a supervisor as I would think they would let you send your tablet back first instead, and then after they receive the defective one they would ship you the replacement. That would eliminate the need for a hold on you card.
Sent from my Nexus 7 using xda premium
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That is exactly what I thought. I asked them if I could return the tablet first and have them send the replacement without holding another $199, I have an email in which they agree with that scenario.
The problem is, they won't do it.
I sent the tablet back, UPS confirmed they received it on the 4th. Google themselves confirm they have it.
Even knowing all of this, the "manager" I was able to speak with told me the same thing the rep told me. There is no way to get around having the money held. Nobody has authorization to get around that in the system, it is just built in.
So yes, I sent the tablet back to get around this charge, and they still insist on charging me.
The OP said they sent the original tablet back...if Google already has the tablet back they should not need to put a hold on a second tablet.
Sent from my Nexus 7 using xda premium
What you're describing is an advanced replacement. They send you a replacement tablet and put a hold for the value on a credit or debit card until they receive your defective one.
If you can't do that for some reason, then you need to process a standard RMA without advanced replacement. In this case you send your tablet in and go without a tablet until they get around to fixing it.
If you run into a problem, ask for a supervisor. Be polite and explain the situation. If you act like an entitled ass you will likely find roadblocks and problems in getting things solved.
Sent from my Nexus 7 using Tapatalk 2
ExploreMN said:
What you're describing is an advanced replacement. They send you a replacement tablet and put a hold for the value on a credit or debit card until they receive your defective one.
If you can't do that for some reason, then you need to process a standard RMA without advanced replacement. In this case you send your tablet in and go without a tablet until they get around to fixing it.
If you run into a problem, ask for a supervisor. Be polite and explain the situation. If you act like an entitled ass you will likely find roadblocks and problems in getting things solved.
Sent from my Nexus 7 using Tapatalk 2
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What he said. This is standard procedure for an advanced replacement. If you're saying that they are currently in possession of your old tablet and they still need to charge you for another... doesn't make any sense.
Maybe there's something off in the timing/terminology. I'd call back again. Otherwise, they need to return your original transaction money.
ExploreMN said:
What you're describing is an advanced replacement. They send you a replacement tablet and put a hold for the value on a credit or debit card until they receive your defective one.
If you can't do that for some reason, then you need to process a standard RMA without advanced replacement. In this case you send your tablet in and go without a tablet until they get around to fixing it.
If you run into a problem, ask for a supervisor. Be polite and explain the situation. If you act like an entitled ass you will likely find roadblocks and problems in getting things solved.
Sent from my Nexus 7 using Tapatalk 2
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I think I was courteous even when I asked for the supervisor. The reason I am so angry is support said I could do it like this so I wouldn't have the money held. Then they said there is no way to do it without the money being held. That is all in my email communication.
Then they told me to contact ASUS to resolve the problem because there was nothing they could do. I asked them what could ASUS do when I've already sent the tablet back to Google. Their response was give us more of your money to hold on to and we'll be glad to send you an "advance replacement device."
We own 2 GNexs, a cheap Samsung Android phone for our son, a Google TV, an Acer 100, and some day a Nexus 7. I am as fanboy as it gets. I say all that to make the point that I really wanted this resolved nicely but Google is really sticking it to me.
Sounds like a major case of miscommunication somewhere, even though they have received the tablet back. If you can't work it out with the supervisor, then talk to the department manager. There is obviously no need for them to place a hold if they have it back already. The only other scenario I can see is that it's been hard coded into the system that they can't override. Did you get an RMA to send it back?
Don't know if you have any credit cards but that is another way to do it. It won't be a hold on your cash and it essentially will just be well, a hold on virtual money.
Google stopped communicating with me. I told them I felt like this had moved beyond bad customer service and into customer mistreatment and if I couldn't get the tablet I paid for without putting up money I don't have then I would file a complaint with my state's attorney general.
They said I had made a "legal threat" and at that point would only keep repeating the URL for Google legal. The new manager I had wouldn't repeat her name or give me any sort of reference number.
I don't have a credit card. I saved up money to buy this tablet. I don't have the money to let them hold even if the principle didn't deeply disturb me.
Sent from my Galaxy Nexus using xda app-developers app
Alright so I took the advice you guys gave me and gave them a call back.
I got a new person and it took him 2 minutes of looking at my account to just give me the full refund that the original rep denied me. Before they weren't going to refund the shipping charge, only the price plus tax.
So I'm waiting for my money to come back so I can try again! Hopefully next week I'll have my Nexus 7!
The difference between the new person that took my call and the old person was like night and day.
But the new person did confirm with me that it is hard-coded in their system that they absolutely cannot under any circumstances provide you a replacement device without first holding the money on the card you bought the device with originally.
So my original "Buyer Beware" warning still stands. With as many problems as people have been having with their Nexus 7's you should make sure you have double the purchase price before buying this tablet to make sure you can get your replacement if anything goes sideways.
I think Google is trying... but they are new at supporting hardware and are making mistakes. I think it may take more than a week for you to get your refund though, sounds like even that process is pretty messed up.
You said 'with as many problems as people are having', when I have not heard of many and mine is running great and no defects I have seen. Hmm....
He said 14 days for a refund after they receive the device and they received it on the 4th. So I should have my money next week if not my tablet.
The problem I had was with the touch sensors after running any mid- to high-end game. I see other people on XDA with the same issue. It only goes away if you restart, and it is a hardware issue, not software.
Sent from my Galaxy Nexus using xda app-developers app
jacktownlane said:
He said 14 days for a refund after they receive the device and they received it on the 4th. So I should have my money next week if not my tablet.
The problem I had was with the touch sensors after running any mid- to high-end game. I see other people on XDA with the same issue. It only goes away if you restart, and it is a hardware issue, not software.
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Yeah, 14 days is what they tell everyone. But it sounds like most experiences I see mentioned here, say it's taking about 2 months to get a refund. I've tried to find someone that actually got a refund in a normal amount of time, and so far no one has come up yet.
jacktownlane said:
Alright so I took the advice you guys gave me and gave them a call back.
I got a new person and it took him 2 minutes of looking at my account to just give me the full refund that the original rep denied me. Before they weren't going to refund the shipping charge, only the price plus tax.
So I'm waiting for my money to come back so I can try again! Hopefully next week I'll have my Nexus 7!
The difference between the new person that took my call and the old person was like night and day.
But the new person did confirm with me that it is hard-coded in their system that they absolutely cannot under any circumstances provide you a replacement device without first holding the money on the card you bought the device with originally.
So my original "Buyer Beware" warning still stands. With as many problems as people have been having with their Nexus 7's you should make sure you have double the purchase price before buying this tablet to make sure you can get your replacement if anything goes sideways.
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don't buy it from google website, if there is anything, you can only communicate through online/phone.
buy it from somewhere else like staples, gamestop, etc. If there is something to happen, you can bring back the product with the recipe to the original shop. Another thing is, if you did something wrong, it's easier to mask it because the store clerk usually have little understanding in it.
I purchased a new linksys router and after 2 months it stopped working. They sent me a replacement BUT they charged me the value of the device to make sure I would send the one that stopped working back to them. I don't see what the big problem with putting down a deposit.
le0.br4zuc4 said:
I purchased a new linksys router and after 2 months it stopped working. They sent me a replacement BUT they charged me the value of the device to make sure I would send the one that stopped working back to them. I don't see what the big problem with putting down a deposit.
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The Op hasn't the money to spent
Sent from my LG-P500 using xda premium
see?this is why i love apple!
kevinchen1102 said:
see?this is why i love apple!
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Nobody needs you here, go troll your Apple forum.
Beamed from my Grouper.
jacktownlane said:
I don't have a credit card. I saved up money to buy this tablet. I don't have the money to let them hold even if the principle didn't deeply disturb me.
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You should not be buying like this if you don't have a credit card.
Buy from a brick and mortar store if you want to deal with cash (including debit) if you don't want to deal with what amounts to a credit hold.
A credit hold with a credit card is a non-issue since it is not really your money.
Basic credit 101...
Sent from my Nexus 7
Dear all
I know that what you are going through is unacceptable and we are all working through the nights and weekends to resolve this issue. Supplies from the manufacturer are scarce and erratic, and our communication has been flawed. I can offer an unreserved apology for our service and communication failures in this process.
For those that originally received a 3-5 days shipping estimate, your orders are now in process for fulfillment. You can expect an email notification early this week which will include tracking information. Although you will be initially charged in full, you will receive a credit for the shipping charge soon after.
For others that received pre-Christmas shipping estimates, we anticipate processing your orders for fulfillment this week.
I realise that the people who ordered the Nexus 4 so early are among our most committed and loyal users and we are doing all we can to put things right.
Sorry again.
Dan
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Head of Google UK (Dan Cobley) finally offers some insight and an apology on this mess of a launch.
I apologize if this has already been posted, I couldn't find anything.
Full Article: http://www.guardian.co.uk/technology/2012/dec/17/nexus-4-delays-apology-blame
erosgulo said:
Head of Google UK (Dan Cobley) finally offers some insight and an apology on this mess of a launch.
I apologize if this has already been posted, I couldn't find anything.
Full Article: http://www.guardian.co.uk/technology/2012/dec/17/nexus-4-delays-apology-blame
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What mess? I, like the majority of people were quoted ships in 1-2 weeks, and it was delivered to be within the 2 weeks.
Some people are just a bunch of whining drama queens.
If you want to look at a product launch that REALLY failed, you only have to look at the Xbox360, 60% failure rate after 3 years on the market..... Thats a REAL botched product launch...
www.nofussreviews.com/survey-results-2012
And the background behind the problems...
http://venturebeat.com/2008/09/05/x...istory-of-microsofts-video-game-console-woes/
CrazyPeter said:
What mess? I, like the majority of people were quoted ships in 1-2 weeks, and it was delivered to be within the 2 weeks.
Some people are just a bunch of whining drama queens.
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granted, some people are drama queens, but there are many people who still haven't received their order from Nov 13, and don't forget all the backordered folks from the initial release. Still there's some 1-2 weekers who have not received shipping emails. There's also the issue of ppl not receiving their devices in proportion to their order time. Furthermore, he's also apologizing about their lack of communication, which was another issue.
Also, providing an example of a greater failure doesn't justify this one haha.
CrazyPeter said:
What mess? I, like the majority of people were quoted ships in 1-2 weeks, and it was delivered to be within the 2 weeks.
Some people are just a bunch of whining drama queens.
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Click to collapse
Google originally quoted 3-5 day shipping to those of us who ordered on Nov 13. Then we got a backorder email the next day that changed the estimate to 3 weeks. I got my phone yesterday. That's right, a day shy of 5 weeks. Some Nov 13 orders have yet to be filled. They have NOT been filling the orders in the order that they were made, nor have they kept up with demand. This has been a shameful fiasco. Why do you think the shippong and orders thread has almost 40,000 posts?
Sent from my Nexus 4 using xda app-developers app
WHAT???!!! AN APOLOGY FOR LATE SHIPPING???!!! WHO CARES! FK HIM AND HIS APOLOGY!!!!
Where's an apology for USB/OTG and all the hardware issues??? Who needs an apology, recall this phone and start over again. They need to be hit where it hurts, in the wallet. Apologies don't hurt them financially. Fk that.
A lot of people got backordered, and even at this moment, the phone is completely sold out. There aren't really people being drama queens factoring in that the Google website is pretty much the only place to get the phone (unless you want to pay 200 dollars more), and when other products are sold out, there are lots of other places that might be supplied. LG came in with a really small supply of Nexus 4's, and it's hurt us in the end. Then again, I think the problem is also that, even now, I don't think they're that incredibly concerned since they're not looking to profit off the phone majorly as they are just trying to introduce the phone into the market as a stepping stone for other companies. If they don't sell some large number like 2 million phones, they are more than happy and I don't think that's what their intentions were in the first place. Unfortunately, this ends up hurting a lot of people who actually want the phone, or who have it and want accessories and such.
yahoowizard said:
A lot of people got backordered, and even at this moment, the phone is completely sold out. There aren't really people being drama queens factoring in that the Google website is pretty much the only place to get the phone (unless you want to pay 200 dollars more), and when other products are sold out, there are lots of other places that might be supplied. LG came in with a really small supply of Nexus 4's, and it's hurt us in the end. Then again, I think the problem is also that, even now, I don't think they're that incredibly concerned since they're not looking to profit off the phone majorly as they are just trying to introduce the phone into the market as a stepping stone for other companies. If they don't sell some large number like 2 million phones, they are more than happy and I don't think that's what their intentions were in the first place. Unfortunately, this ends up hurting a lot of people who actually want the phone, or who have it and want accessories and such.
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Click to collapse
I wonder if/when google will bring the nexus line to motorola if we'll see an actual big player rise in the smartphone world. I imagine if google put in an actual real solitary effort into the nexus line (instead of these half assed cooperative efforts) and advertised its product well, we would see a legitimate competitor in the smartphone market. There is some money to be made with the rise of android in the past year. I hope google will consider augmenting its objectives for the nexus line in the near future.
CrazyPeter said:
What mess? I, like the majority of people were quoted ships in 1-2 weeks, and it was delivered to be within the 2 weeks.
Some people are just a bunch of whining drama queens.
If you want to look at a product launch that REALLY failed, you only have to look at the Xbox360, 60% failure rate after 3 years on the market..... Thats a REAL botched product launch...
www.nofussreviews.com/survey-results-2012
And the background behind the problems...
http://venturebeat.com/2008/09/05/x...istory-of-microsofts-video-game-console-woes/
Click to expand...
Click to collapse
What mess? Lol too funny
Sent from my Nexus 4 using Tapatalk 2
estallings15 said:
Google originally quoted 3-5 day shipping to those of us who ordered on Nov 13. Then we got a backorder email the next day that changed the estimate to 3 weeks. I got my phone yesterday. That's right, a day shy of 5 weeks. Some Nov 13 orders have yet to be filled. They have NOT been filling the orders in the order that they were made, nor have they kept up with demand. This has been a shameful fiasco. Why do you think the shippong and orders thread has almost 40,000 posts?
Sent from my Nexus 4 using xda app-developers app
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Because people like posting =)
Not to mention people ordering later than others but still get their phones shipped sooner...
The only mistake Google made with this phone was selling it so cheap so millions of people wanted to buy it instead of getting it.on contract like normal phone.
The only mistake???
Pfft.
Old news ...we have enough news Google screwed up in every aspect of selling the N4, from the launch time announcement to the ordering to the shipping to the communication to the rma's.
you name and it they screwed up big time everywhere they were involved in.
I find it hard to believe how cynical everyone is. I had a few issues as well with Google, but I called and talked through it all. I know some of the customer service representatives are a little clueless, but those who have't got their device yet, probably could have done something about it. Also, Google is new to this game, you can't expect everything to be perfect their first try.
And yes I know they've sold devices before, I have purchased almost all of them, but I don't believe they have ever had such a high demand.
Just relax and enjoy the holidays.
munchy_cool said:
Old news ...we have enough news Google screwed up in every aspect of selling the N4, from the launch time announcement to the ordering to the shipping to the communication to the rma's.
you name and it they screwed up big time everywhere they were involved in.
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Ermmm... what's with that announcement? Did not correctly estimate sandy schedule?
biffsmash said:
The only mistake Google made with this phone was selling it so cheap so millions of people wanted to buy it instead of getting it.on contract like normal phone.
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Yes, because it would have been sooo much better if they sold it for £500+, just like the iPaidTooMuchForThisPhone.
When you stay awake to be first to order a phone that takes 2 weeks more than it should and there is still no bumper for sale, that is failure. If i wanted to pre order i would have in September.
I do not see LG getting another Nexus after this.
Sent from my Nexus 4
bass++ said:
When you stay awake to be first to order a phone that takes 2 weeks more than it should and there is still no bumper for sale, that is failure. If i wanted to pre order i would have in September.
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The preorders would run out as fast as orders, so you still won't be happy. Preorders don't magically speed up production.
No company on this earth has an infinite supply chain flexibility. Or they are grossly mismanaged. I don't see how it is a failure.
I do not see LG getting another Nexus after this.
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Dunno, I suppose LG probably won't even bid for another nexus. And the next OEM will be Compal, ZTE, Huawei or something.
Or even Motorola, like "dear OEMs, if you don't elect supplying us with a new platform, Motorola will. This is not a threat, we repeat, this is not a threat!"
---------- Post added at 03:10 PM ---------- Previous post was at 03:02 PM ----------
vanmarek said:
Yes, because it would have been sooo much better if they sold it for £500+, just like the iPaidTooMuchForThisPhone.
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There woudn't be any supply problems, sleepless nights and anxiety So el goog wouldn't fail and everyone would be happy
I'm not complaining because all the bugs in the initial release could be potentially sorted out when Google makes new devices. Just waiting past what your promised is not enjoyable especially when you get a definite ETA.
Sent from my SGH-T999
If I helped please press the thanks button
neim81094 said:
I'm not complaining because all the bugs in the initial release could be potentially sorted out when Google makes new devices. Just waiting past what your promised is not enjoyable especially when you get a definite ETA.
Sent from my SGH-T999
If I helped please press the thanks button
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Click to collapse
What bugs are these that require new devices?
So I've been having problems with my Nexus 4 device since I've received one, and now on my third. The usual over heating issues, screen blemishing, battery life issues, problems with people hearing me, etc. Have all been issues I've had with my replacements. So, I called today and told the young woman about my issues and I asked if LG has just dropped the ball on this product, in terms of manufacturing. It was a nice convo and she asked if I would like a refund. I said no, because I've had a Nexus 4 since November, and I felt it would be wrong to get my money back. She says let me put you on hold and I'll order a replacement. After about 30 seconds, she comes back on the phone and tells me I should do the refund. She said if I could wait a couple weeks with my phone and send it back, it would be "in my best interest". I jokingly said "ohhh so you're saying to get my money back and get the Nexus 5 next month!". Expecting the usual stating of ignorance on the subject, she just says, "yes, you can use the refund to get a new phone". I didn't want to get her in trouble so I basically said gotcha, thanked her, and now I'm getting a full refund. Google is so classy, and I wanted to share this with everyone.
So, the wait for the next release seems to be shorter than we expect (early October?). What do y'all think about this? Is this a sign of things to be soon?
Sent from my Nexus 4 using xda app-developers app
........
We all know there a new nexus out every year so yea. This is nothing new.
Sent from my Nexus 4 using Tapatalk 4
nikeman513 said:
So I've been having problems with my Nexus 4 device since I've received one, and now on my third. The usual over heating issues, screen blemishing, battery life issues, problems with people hearing me, etc. Have all been issues I've had with my replacements. So, I called today and told the young woman about my issues and I asked if LG has just dropped the ball on this product, in terms of manufacturing. It was a nice convo and she asked if I would like a refund. I said no, because I've had a Nexus 4 since November, and I felt it would be wrong to get my money back. She says let me put you on hold and I'll order a replacement. After about 30 seconds, she comes back on the phone and tells me I should do the refund. She said if I could wait a couple weeks with my phone and send it back, it would be "in my best interest". I jokingly said "ohhh so you're saying to get my money back and get the Nexus 5 next month!". Expecting the usual stating of ignorance on the subject, she just says, "yes, you can use the refund to get a new phone". I didn't want to get her in trouble so I basically said gotcha, thanked her, and now I'm getting a full refund. Google is so classy, and I wanted to share this with everyone.
So, the wait for the next release seems to be shorter than we expect (early October?). What do y'all think about this? Is this a sign of things to be soon?
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Click to collapse
All right, I'm going to be honest. I came into this thread expecting a link to some random website that "confirms" the Nexus 5. Thankfully, I was wrong.
That's really cool, man. I'm sure if she got found out, she could get in some serious trouble, so it's kind of cool to see a CSR looking out for a customer instead of staying quiet and keeping their head down. One thing to note though: I'm sure when you said "next month", the kind woman interpreted that as "around next month". I don't think she was actually quoting you a timeline, just kind of saying that it'll come out here soon so you should get a refund.
I've never had any of the issues stated. Maybe it's just bad parts or bad timing. But I'd never give up on my Nexus 4. I love that phone and I'd support it all the way.
Misledz said:
I've never had any of the issues stated. Maybe it's just bad parts or bad timing. But I'd never give up on my Nexus 4. I love that phone and I'd support it all the way.
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Click to collapse
How has your battery life been?
Artego said:
How has your battery life been?
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Because some people say that screen time is at max 5 hours. I barely even touch 5 hrs. So I'd say abysmal.
Sent from my Nexus 4 using Tapatalk 4
Thanks for the positive replies. She probably did mean October in terms of month, not actually 30 days, but still, I thought you all would like this info. Still I didn't release her name to protect her, but she was a very nice girl who understood my issues, and even confirmed that they existed. I get about 6 hours of usage. I probably use my phone less than average. I worm for VZW and use the GS4 more, due to LTE being faster than Net10. Anyone know a better prepaid service for the $? Net10 has been kind of slow recently... Google Now takes a while to interpret with 3 bars HSPA+. Proxy maybe the problem?
Sent from my Nexus 4 using xda app-developers app
nikeman513 said:
Thanks for the positive replies. She probably did mean October in terms of month, not actually 30 days, but still, I thought you all would like this info. Still I didn't release her name to protect her, but she was a very nice girl who understood my issues, and even confirmed that they existed. I get about 6 hours of usage. I probably use my phone less than average. I worm for VZW and use the GS4 more, due to LTE being faster than Net10. Anyone know a better prepaid service for the $? Net10 has been kind of slow recently... Google Now takes a while to interpret with 3 bars HSPA+. Proxy maybe the problem?
Sent from my Nexus 4 using xda app-developers app
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Click to collapse
Wait, this is a conversation you had with Google customer service, or your wireless carrier? If it was Google, I can only assume that (since they are discontinuing the Nexus 4), the only way to refund or give you a "replacement" would be with a new model. T-Mobile does this all the time. If you have a phone under current warranty and they discontinue, they will give you the next "better" phone in line.
As for your Google Now, is that only when you use voice to text?
lbingham said:
Wait, this is a conversation you had with Google customer service, or your wireless carrier? If it was Google, I can only assume that (since they are discontinuing the Nexus 4), the only way to refund or give you a "replacement" would be with a new model. T-Mobile does this all the time. If you have a phone under current warranty and they discontinue, they will give you the next "better" phone in line.
As for your Google Now, is that only when you use voice to text?
Click to expand...
Click to collapse
It's not necessarily the best phone in line. They give you something of similar price or similar specs. But nothing better in those terms. I've also had to deal with them in terms of this and was told on a few occasions they rarely or never do this anymore. They will keep sending you the same device. Only time they won't is if the device is out of stock or discontinued. Even then you won't like the options and its not something you can pick.
Sent from my HTC One using xda app-developers app
monkeypaws said:
It's not necessarily the best phone in line. They give you something of similar price or similar specs. But nothing better in those terms. I've also had to deal with them in terms of this and was told on a few occasions they rarely or never do this anymore. They will keep sending you the same device. Only time they won't is if the device is out of stock or discontinued. Even then you won't like the options and its not something you can pick.
Sent from my HTC One using xda app-developers app
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Click to collapse
Very true that you can't pick. Maybe you had some bad luck. My friend just returned his HTC One S and T-Mo offered him a Nexus 4. Seems like a better phone to me. Also, Google usually only has one phone to offer; and, in this case, I know I would like the option.
I can only imagine how big the "Nexus 5 order and shipping thread" will be this time. Everyone is going to be so worried about getting their new phone and contemplating reasons with everyone as to why it does not ship right away, or any other problems we all had during the 4 release lol. I hope this release goes smooth and that Google has upgraded their website servers since then...
October 30.
October 14
Sent from my Xperia Neo V using xda premium
lbingham said:
Wait, this is a conversation you had with Google customer service, or your wireless carrier? If it was Google, I can only assume that (since they are discontinuing the Nexus 4), the only way to refund or give you a "replacement" would be with a new model.
Click to expand...
Click to collapse
Why do you say that? Apple stores still carry iPhone 3gs' for replacements. Usually they will ramp down production but are still able to produce enough warranty phones for quite some time.
bozzykid said:
Why do you say that? Apple stores still carry iPhone 3gs' for replacements. Usually they will ramp down production but are still able to produce enough warranty phones for quite some time.
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Click to collapse
I don't know a ton about Apple's returns, especially on a 3gs. It seems crazy that Googlr would continue buying Nexus 4s and stop selling them. It's not like Apple who produces their own product. Also, I'd imagine those replacement 3gs are probably refurbs, not new.
Anyway, I hope the OP keeps us updated with what happens. I'm curious to find out why they would say it is in his best interest to wait.
Sent from my Nexus 4 using XDA Premium 4 mobile app