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Google Sent Me 7 Defective Nexus 7 Tablets and is REFUSING RMAS anymoreq

I purchased 2 Nexus 7's, one for myself and one for my father. My father's tablet has screen separation and he is afraid to exchange it. My tablet had a chipped bezel. I exchanged the tablet for a string of 6 defective Nexus 7's all with light bleed and dead pixels. Today, I called to process my RMA and the supervisor Cameron, told me that they will not process any more RMAs on my account and to please mail back my units.
I just want to inform anybody who is in the RMA process that Google will pull this move on you. I have been nothing but courteous to the reps, I have been patient with the RMA process and Google has written me off as a customer. I am sure some people are satisfied with their Nexus 7's, however that is not the point of my post. It is to inform potential customers of the systemic quality issues plaguing this product and Google's unwillingness to rectify the issue.
BBB complaint to follow. Also, everybody please visit Google Co-Founder Sergey Brin's Google+ page and send him an email detailing your experience with your Nexus 7:
https://plus.google.com/109813896768294978296/posts

Anakin_SW said:
I purchased 2 Nexus 7's, one for myself and one for my father. My father's tablet has screen separation and he is afraid to exchange it. My tablet had a chipped bezel. I exchanged the tablet for a string of 6 defective Nexus 7's all with light bleed and dead pixels. Today, I called to process my RMA and the supervisor Cameron, told me that they will not process any more RMAs on my account and to please mail back my units.
I just want to inform anybody who is in the RMA process that Google will pull this move on you. I have been nothing but courteous to the reps, I have been patient with the RMA process and Google has written me off as a customer. I am sure some people are satisfied with their Nexus 7's, however that is not the point of my post. It is to inform potential customers of the systemic quality issues plaguing this product and Google's unwillingness to rectify the issue.
BBB complaint to follow. Also, everybody please visit Google Co-Founder Sergey Brin's Google+ page and send him an email detailing your experience with your Nexus 7:
https://plus.google.com/109813896768294978296/posts
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Good to know, but as long as they offer a full refund I see no problem with this.
I gave up on replacements and asked for a refund after my third unit, so don't mistake my tone. It just seems like a reasonable way to cut their losses.

Anakin_SW said:
I purchased 2 Nexus 7's, one for myself and one for my father. My father's tablet has screen separation and he is afraid to exchange it. My tablet had a chipped bezel. I exchanged the tablet for a string of 6 defective Nexus 7's all with light bleed and dead pixels. Today, I called to process my RMA and the supervisor Cameron, told me that they will not process any more RMAs on my account and to please mail back my units.
I just want to inform anybody who is in the RMA process that Google will pull this move on you. I have been nothing but courteous to the reps, I have been patient with the RMA process and Google has written me off as a customer. I am sure some people are satisfied with their Nexus 7's, however that is not the point of my post. It is to inform potential customers of the systemic quality issues plaguing this product and Google's unwillingness to rectify the issue.
BBB complaint to follow. Also, everybody please visit Google Co-Founder Sergey Brin's Google+ page and send him an email detailing your experience with your Nexus 7:
https://plus.google.com/109813896768294978296/posts
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That really sucks. You were trying their product, and you obviously liked it and wanted a good one.
Google is really pushing away some of us customers with this fiasco.

I think it's amazing you got 7 different nexuses (nexi?) with no questions asked. Perhaps they think you are too hard too please so they are giving up. Some people get multiple devices and are content with them because they have no issues, you got 7 and saw issues with all of them. Luck of the draw I guess. The odds are crazy that you got that many messed up ones. How many other companies would easily do 7 replacements.

durangatang said:
I think it's amazing you got 7 different nexuses (nexi?) with no questions asked. Perhaps they think you are too hard too please so they are giving up. Some people get multiple devices and are content with them because they have no issues, you got 7 and saw issues with all of them. Luck of the draw I guess. The odds are crazy that you got that many messed up ones. How many other companies would easily do 7 replacements.
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Well, and this is not a rant. I was very patient and offered them options such as running a quality assurance on a tablet prior to shipping or even repairing any of my tablets by replacing the LCD. They continuously told me that they'd contact me and never did and even getting RMAs was difficult as near the end they kept "Misplacing my CSSN". They really have been playing games and I was a huge fan of Google. Disappointing.

I knew this OP looked familiar. This is the same person that trashed Google when he didn't get his N7 pre order on launch day. It is also the same person that told others to refuse their shipments and called Google demanding a free case and free shipping because he didn't get his N7 fast enough. Now he claims he got 7 defective N7's.
Sent from my DROID RAZR using xda premium

just lou said:
I knew this OP looked familiar. This is the same person that trashed Google when he didn't get his N7 pre order on launch day. It is also the same person that told others to refuse their shipments and called Google demanding a free case and free shipping because he didn't get his N7 fast enough. Now he claims he got 7 defective N7's.
Sent from my DROID RAZR using xda premium
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Good memory! I ended up accepting the tablets because one was a gift for my father and they were sold out everywhere and it's difficult to take a gift back after it's been promised. However, while it's clever that you're trying to attack my character and mitigate my experience, each instance is unrelated, though caused by the same issue, which is Google's treatment of their customers.

I'm surprised this is the first time I've heard this. But I think Google is being completely reasonable by cutting off people with excessive RMAs. Obviously after 6 or 7 returns on a device they aren't making money off of already, they are deep in the hole with you as a customer and will never make it back on whatever apps and content you might have purchased.
I agree it sucks that the device isn't perfect. But 6 RMA in a month, too much. Maybe after the 2nd or 3rd RMA you should have stopped, lived with the raised glass or whatever, and given ASUS more time to address their manufacturing process, then try another RMA later. That is what I'm doing anyway, I had my 2 RMAs in July, still not completely happy, but it's usable and I'm just patiently waiting for things to get better (sounds like we are almost there).

Anakin_SW said:
Good memory! I ended up accepting the tablets because one was a gift for my father and they were sold out everywhere and it's difficult to take a gift back after it's been promised. However, while it's clever that you're trying to attack my character and mitigate my experience, each instance is unrelated, though caused by the same issue, which is Google's treatment of their customers.
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Your posting history and claims speak for themselves. Nuff said.
Sent from my DROID RAZR using xda premium

just lou said:
I knew this OP looked familiar. This is the same person that trashed Google when he didn't get his N7 pre order on launch day. It is also the same person that told others to refuse their shipments and called Google demanding a free case and free shipping because he didn't get his N7 fast enough. Now he claims he got 7 defective N7's.
Sent from my DROID RAZR using xda premium
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Imagine if he cashed in on all 7 google play 25$ GC, thats 175!

I'd have cut you off at three. I think most people who have experiences running or managing businesses would say the same. At some point, you have to cut the losses. i cant see why youre surprised, youre lucky as hell to have gotten 7 without being billed for google's time and effort in my opinion. But with googles resources i can understand them being so generous.
Just lou said nothing about it being related, he was just pointing out the kind of attitude and the outlook you so often have. He only stated the facts in his post and wasn't just throwing around rumors or opinions.
I'm really sorry that you got a defective Nexus 7. I understand you being upset with google about a defective product. But it makes no sense that you've had a company send you 7 devices, not charge you anything extra, and offer you a full refund when you still weren't happy, and you have a snotty attitude. It just screams of entitlement.
You're entitled to use your own money and go buy another device, or use a typewriter. Entitled to a dozen devices, and google paying for all of the labor it takes to send you those, do the paperwork, legwork, shipping, and any other costs, just because you aren't happy with the first one or a full refund, in my opinion you certainly are not.
I think in the case of 7 accepted RMA's, it should be the shareholders getting onto google, not you complaining about them.

There are plenty of people on the XDA who have exchanged several, five or more Nexus 7's for similar reasons. I don't think it's that surprising that bum products are exchanged. But you're entitled to your opinions.
just lou said:
I knew this OP looked familiar. This is the same person that trashed Google when he didn't get his N7 pre order on launch day. It is also the same person that told others to refuse their shipments and called Google demanding a free case and free shipping because he didn't get his N7 fast enough. Now he claims he got 7 defective N7's.
Sent from my DROID RAZR using xda premium
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CharliesTheMan said:
I'd have cut you off at three. I think most people who have experiences running or managing businesses would say the same. At some point, you have to cut the losses. i cant see why youre surprised, youre lucky as hell to have gotten 7 without being billed for google's time and effort in my opinion. But with googles resources i can understand them being so generous.
Just lou said nothing about it being related, he was just pointing out the kind of attitude and the outlook you so often have. He only stated the facts in his post and wasn't just throwing around rumors or opinions.
I'm really sorry that you got a defective Nexus 7. I understand you being upset with google about a defective product. But it makes no sense that you've had a company send you 7 devices, not charge you anything extra, and offer you a full refund when you still weren't happy, and you have a snotty attitude. It just screams of entitlement.
You're entitled to use your own money and go buy another device, or use a typewriter. Entitled to a dozen devices, and google paying for all of the labor it takes to send you those, do the paperwork, legwork, shipping, and any other costs, just because you aren't happy with the first one or a full refund, in my opinion you certainly are not.
I think in the case of 7 accepted RMA's, it should be the shareholders getting onto google, not you complaining about them.
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just lou said:
I knew this OP looked familiar. This is the same person that trashed Google when he didn't get his N7 pre order on launch day. It is also the same person that told others to refuse their shipments and called Google demanding a free case and free shipping because he didn't get his N7 fast enough. Now he claims he got 7 defective N7's.
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Your posting history and claims speak for themselves. Nuff said.
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Although demanding a free case as reparations is a bit silly, I cancelled my pre-order on what turned out to be the final day the Play store was accepting cancellations. Since that allowed me to pick one up on Friday the 13th, the week before anyone in America received their Google Play pre-order, I was very lucky to have been able to cancel. I also saved $20 -- more than shipping -- because I got it discounted from Sam's.
If I had been told that it was too late to cancel, then forced to wait a week and charged $20 extra, I would have been angry too. I probably wouldn't have done anything about it, unlike the OP, but according to you my complaining about it here would have gone some way towards discrediting me and my experience with faulty units. You would think I was just lashing out.
His and my experiences aren't so different. I received three units with screen lift, and before each replacement I called and talked to Google about what amount of screen lift was considered normal. Both times I was advised to exchange. The reason I asked for a refund on my third unit was that I don't need the tablet so badly that I cannot wait for a hardware revision, and this fault could potentially worsen over time. Three in a row and it seemed illogical to try again, so now I'm waiting it out.
The only differences between Anakin's experience and my own are that I called to cancel my pre-order a day or two earlier, and I stopped at three.
Do you think that I'm lying as well?

I can certainly understand Nexus 7 deciding to shut you down after 7 RMA's. Settle up and part ways. You may not like it, but Google has already spent a lot of money sending tablets via UPS/Fedex back and forth in an effort to please you. They have decided that they cannot. Well within their rights to do so, Google is a private business and can choose not to do business with anyone for any reason so long as that reason is not discrimination against a protected class. Put yourself in Google's shoes. If you sent a person 7 brand new in box units and that person found a reason to reject every one of them, what do you think the odds are that the customer will accept the 8th?

I just wanted to make sure I didn't convey the wrong message. I applaud google for replacing the units like they do. But after 7 RMA's, I don't at all blame them for cutting him off, I think it's very reasonable.
pxlitup, I'm familiar with your posts. You post with intelligence and offer up a lot of valuable information, so please don't think I'm lumping any users together.

True. 7 Nexus is excessive. I'm not saying Google has the best CS in the world but try rma-ing 7 times with any other company I bet you most would have giving up on the OP by the 3rd unit.
Sent from my Nexus 7 using xda app-developers app

Dude you are just a troll judging from all your posts. Come on you got 7 Nexus 7's in a month. Asus must have the best customer service on the planet. I don't think Apple would do that.
Sent from my Nexus 7 using xda app-developers app

When we had customers that just simply had issues non stop its better to break off from that customer. The time and resource usually from fixinng non broken items was to much time wasted
Sent from my Nexus 7 using Tapatalk 2

Asus has nothing to do with it. When you buy through Google, they handle exchanges. But, you already bought through the Play Store and are posting your opinion which is based on your personal experience, I'm sure.
pbr35586 said:
Dude you are just a troll judging from all your posts. Come on you got 7 Nexus 7's in a month. Asus must have the best customer service on the planet. I don't think Apple would do that.
Sent from my Nexus 7 using xda app-developers app
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Anakin_SW said:
Asus has nothing to do with it. When you buy through Google, they handle exchanges. But, you already bought through the Play Store and are posting your opinion which is based on your personal experience, I'm sure.
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I bought mine through the play store.. It had screen lift and quite a creak.
The creak I fixed with a 2"x1/4" piece of paper, and the screen lift I fixed with a hardcover copy of the OED and about two days of patience.. ALL of this I did without voiding my warranty or wasting an RMA ticket.
After 7RMA's, you need to take the refund and either wait until they hammer out the manufacturing process, or just buy something else. The fact that you feel ASUS/Google is actually in the wrong for cutting you off after your sixth RMA speaks fathoms about you. #JustSaying

Nexus 7 (Asus fail RMA)

Finally i got my Nexus 7 back after 3 weeks. You don't even know how happy i was to get it back. That is until i found it that they didn't repaired it. Well they did repaired my nexus 7 dc jack but they didn't repaired my screen. I was having major screen bleeding and i specifically told them to fix my screen and dc jack. They only fixed dc jacked but I just got off the phone with Asus and now i got to RMA it again... This is very very annoying but i hope that they actually fix it this time. There go 3 more weeks. I really love this tablet but it sucks that i can't use it for a total of 6 weeks since Asus fail on their repair.

mastertrumpet1 said:
Finally i got my Nexus 7 back after 3 weeks. You don't even know how happy i was to get it back. That is until i found it that they didn't repaired it. Well they did repaired my nexus 7 dc jack but they didn't repaired my screen. I was having major screen bleeding and i specifically told them to fix my screen and dc jack. They only fixed dc jacked but I just got off the phone with Asus and now i got to RMA it again... This is very very annoying but i hope that they actually fix it this time. There go 3 more weeks. I really love this tablet but it sucks that i can't use it for a total of 6 weeks since Asus fail on their repair.
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If I were you, I'd just sell it and buy a new one. It's so much easier than dealing with the turn over time and customer service.
Sent from my Galaxy Nexus using xda app-developers app

I think they can not fix the screen, if not send you a new one and they don't want that.
Will see with mine. I have yellow spots and kaput speaker.
Will send it back next week.

I can't believe a big tech company like Asus doesn't have an advance shipping option!
Sent from my Nexus 4 using Tapatalk 2

Cor-master said:
I can't believe a big tech company like Asus doesn't have an advance shipping option!
Sent from my Nexus 4 using Tapatalk 2
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Im surprised too but their quality control on devices sucks.

Well to be fair, it sucks, but about all mobile device manufacturers have crappy warranty service. Google does advance shipping on nexus devices that's why I bought my tablet straight from them. Wasn't crazy about the extra $14 to ship it but figured if I ever had a problem it would be less hassle then dealing with Asus.
Sent from my Nexus 4 using Tapatalk 2

Will see with mine. I have yellow spots and kaput speaker.

Yea Google needs to setup some kind of advanced replacement for this stuff. Never have I ever had to send a device out for repair. Just send me a refurb, I'll send you mine, fix mine, and return it to someone else. Seems it would be better that way. Customers shouldn't be bothered with whatever happens behind the curtains...
I can understand laptop and PCs as those are a little more personal because of data and parts.
Sent from my Nexus 7 using xda premium

player911 said:
Yea Google needs to setup some kind of advanced replacement for this stuff. Never have I ever had to send a device out for repair. Just send me a refurb, I'll send you mine, fix mine, and return it to someone else. Seems it would be better that way. Customers shouldn't be bothered with whatever happens behind the curtains...
I can understand laptop and PCs as those are a little more personal because of data and parts.
Sent from my Nexus 7 using xda premium
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This is one of the things people forget about when they say Apple charges too much money. When you have a problem, you goto the Apple store, they'll hand you a 'new' device on the spot. Its usually a refurb, but if they don't have any refurbs, you get a new one. And if they don't have any new ones, you get an upgrade. My wife's iPhone 4 had an issue with the charging port. They had zero iPhone 4's in stock at the Apple store so they gave her a brand new 4S. Not a refurb, they opened a brand new box and handed it to her.
I'm surprised Samsung hasn't started doing this even if its a 'mini store' inside of places like Best Buy or the like.

Cor-master said:
Well to be fair, it sucks, but about all mobile device manufacturers have crappy warranty service. Google does advance shipping on nexus devices that's why I bought my tablet straight from them. Wasn't crazy about the extra $14 to ship it but figured if I ever had a problem it would be less hassle then dealing with Asus.
Sent from my Nexus 4 using Tapatalk 2
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That's why I got mine from Google too. I've gotten two replacements. Hardly any wait. They but a hold on my card, but I can understand why.
Sent from my Nexus 4 using xda app-developers app

Yeah that's typically how advance shipping works. You typically require a credit card to use it, exception being a carriers warrant service, which is because they can just bill your account if they find the warranty to be void
Sent from my Nexus 4 using Tapatalk 2

mine was fixed by Asus at no cost...
really happy. will buy nexus again if they take care of me like they did...
they changed screen and speakers. that was in Switzerland...
Sent from my Nexus 7 using Tapatalk HD

I got a RMA last week for my 8gb model and they sent me back a 16gb (according to the email)
Sent from my Nexus 4 @1.72 GHz on Stock 4.2.2

Wow! Good to see people's nexus 7's get repaired. I sent mine back a few months ago. *I had screen lift* . They returned me a new nexus 7 as they said, and when i opened the box there was a nexus 7 with screen lift , and scratched screen + someone tried to open it so i have real bad scratches from the sides all sides. How nice. Paid 260 euros for a nexus 7 16 gb. For that money i could've had a 32GB 3G Nexus 7 . Well that is how my luck is .

Spevky said:
Wow! Good to see people's nexus 7's get repaired. I sent mine back a few months ago. *I had screen lift* . They returned me a new nexus 7 as they said, and when i opened the box there was a nexus 7 with screen lift , and scratched screen + someone tried to open it so i have real bad scratches from the sides all sides. How nice. Paid 260 euros for a nexus 7 16 gb. For that money i could've had a 32GB 3G Nexus 7 . Well that is how my luck is .
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Call and complain. The N7 also doesn't have any type of serial numbers hard coded on the back once the removable sticker is gone.
I'm not trying to be a **** but I would just buy a new one and make a switch/return as damaged.
Sent from my Nexus 7 using XDA Premium HD app

Im going through the rma let's see how lucky will I get had a dead screen...
Sent from my SGH-T999 using xda premium

A few weeks ago after light use, and most of that reading, I noticed an entire band of pixels lighter than the rest of the screen. Mind you, my Nexus was 3 weeks old and that was 3 weeks ago. Notified ASUS and quickly got an RMA. Sent it in, got it back, read the repair note *BATTERY BAD, REPLACED BATTERY*. Nope didn't even fix the screen, let alone touch it. It still has the same band of light pixels. I promptly emailed them back and am still waiting for a reply. I read so many mixed reviews about ASUS customer support that I dreaded sending it in. After my incident I understand why.

just received my nexus 7 after three weeks
let me tell you how happy I am to have it back, though they didn't fix one thing on my c9o. not the screen flicker nor the charging issues..nothing.
on the paper had said found nothing wrong. also they stole my charger...it was written in the report that I was going to send that in as well and wrote on the paper inside the box.
this was Texas facility
I called then where's my charger..they opened a case for me, said were going to put me on hold to speak to manager, stayed on for 15mins then they hung up on me.
yo. **** you Asus I swear

icase81 said:
This is one of the things people forget about when they say Apple charges too much money. When you have a problem, you goto the Apple store, they'll hand you a 'new' device on the spot. Its usually a refurb, but if they don't have any refurbs, you get a new one. And if they don't have any new ones, you get an upgrade. My wife's iPhone 4 had an issue with the charging port. They had zero iPhone 4's in stock at the Apple store so they gave her a brand new 4S. Not a refurb, they opened a brand new box and handed it to her.
I'm surprised Samsung hasn't started doing this even if its a 'mini store' inside of places like Best Buy or the like.
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Helps to be near an Apple store for that. I had the awful luck to be at school (with no means to the nearest Apple store before my warranty ran out) when my trackpad went nuts two days before warranty's end. Now I live next to one but I'm past warranty. And as the student manager for our college helpdesk, Apple makes mail-ins absolutely awful unless you're willing to argue.
That said, done and done on their in-store support. But Apple's got the on-the-ground presence to do that sort of thing. If Google made their own retail shops, I would be a happy person indeed.
...but what would you call them? I think it's Microsoft's Experts, Apple's Geniouses, and Google's...I dunno, kNow-ers?

You CAN get a perfect Nexus 4

For anyone who is thinking about buying the Nexus 4, but is worried about all the threads you've seen citing various problems with the screen, etc.
Perfect Nexus 4's DO exist. I bought mine off of the play store about 2 weeks ago, and everything was great except one thing - there was a screen defect that took up about 1/4" of the right side of the display.
I contacted Google who made the exchange process painless.. and I received my new Nexus 4 yesterday. It is, without a doubt, 100% absolutely perfect.
No hissing from the speaker, a brilliant screen, excellent blue tooth/wifi connectivity, fast as hell, great reception/call quality, just perfect.
I didn't have any of those problems with my other Nexus 4, other than that minor screen defect. Just wanted to let everyone know they are getting much better with their QA on these, GO GET ONE NOW!
Coming from a Galaxy S3, I can honestly say the Nexus 4 is the best phone I have ever had. Hands down I would sell my S3 and buy this phone all over again. Hell I might just buy another one, at this price point it's almost silly not to.
Feel free to chime in if you have a perfect Nexus 4

ingenious247 said:
For anyone who is thinking about buying the Nexus 4, but is worried about all the threads you've seen citing various problems with the screen, etc.
Perfect Nexus 4's DO exist. I bought mine off of the play store about 2 weeks ago, and everything was great except one thing - there was a screen defect that took up about 1/4" of the right side of the display.
I contacted Google who made the exchange process painless.. and I received my new Nexus 4 yesterday. It is, without a doubt, 100% absolutely perfect.
No hissing from the speaker, a brilliant screen, excellent blue tooth/wifi connectivity, fast as hell, great reception/call quality, just perfect.
I didn't have any of those problems with my other Nexus 4, other than that minor screen defect. Just wanted to let everyone know they are getting much better with their QA on these, GO GET ONE NOW!
Coming from a Galaxy S3, I can honestly say the Nexus 4 is the best phone I have ever had. Hands down I would sell my S3 and buy this phone all over again. Hell I might just buy another one, at this price point it's almost silly not to.
Feel free to chime in if you have a perfect Nexus 4
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Your going to buy another one for the heck of it?
Sent from my Nexus 4 using xda premium

Da fuq?
Sent from my Nexus 4 using Tapatalk 2

Girn said:
Your going to buy another one for the heck of it?
Sent from my Nexus 4 using xda premium
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Yeah I'll probably give it to my wife and sell her GS2

Received my Nexus 4 on 04/04/2013 and it is flawless as far as I can tell. None of the problems posted in threads on this site are present as of yet (knock on wood). I've had really good luck with online orders of electronics though. I know a lot of people that don't like ordering electronics on the Internet because they always RMA. Anyway, just thought I'd post for statistics.
Less on-topic than my previous paragraph, I love my Nexus 4. By far best phone I've ever had, hardware- and software-wise.

Mine's not flawless but the 'defects' are so small that they're not noticeable. My volume rocker squeaks a little when stroked from top to bottom. I know it sounds weird but that's the only way I can make the noise. It's very minute and you have to be listening for it specifically to hear it unless the room's silent. Five of my friends also have N4s and none of them have complained about them at all.

Mines perfect. Rev 11.
Sent from my Nexus 4

Rev 11 here...
No issue at all..Except that the rattling sound from coming from inside the phone which isn't an issue...

Bought one on the street brand new in box at launch still perfect...
Sent from my Nexus 4 using xda premium

george241312 said:
Bought one on the street brand new in box at launch still perfect...
Sent from my Nexus 4 using xda premium
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This ^

Thanks op, great information

Who do i contact at google to get a warranty replacement?

kthejoker20 said:
Who do i contact at google to get a warranty replacement?
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You go to Google and search "Nexus 4 warranty replacement"
and you get this link, which has instructions for you:
http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2411741#US

I got mine back in Feb and it is perfect, I even dropped it few times(not intentional
) and no cracks or scratches

Got mine 2 months ago, perfect
Still have the original screen protectors on the front and back (along with a case)
I like things new

Received mine at the beginning of February. Ordered from the German Play Store. Hardware revision 11.
No visible defects. No issues at all regarding call quality, screen quality, connectivity.
Completely satisfied.

How long did it take from when you filed the warranty claim until you got the replacement device?

I've had 2 so far traded the first 1. I got 2nd on tmboile for free no issues with either 1

craigslist $200 perfect condition
Sent from my Nexus 4 using xda app-developers app

kthejoker20 said:
How long did it take from when you filed the warranty claim until you got the replacement device?
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I didn't have to "warranty" exchange it because I will still within my initial purchase period (I think it's 15 days)
A warranty exchange is different because they can (and usually do) provide a refurbished device instead of a brand new one.
They offered me a refund, but instead I opted for an "advanced replacement". That means they send me the brand new phone but place a hold on my account for the amount of the phone ($359, they don't charge the shipping or tax) until I send the new phone back.
I received my replacement in 3 days and I am sending my original phone back today.

Nexus 5 confirmation?

So I've been having problems with my Nexus 4 device since I've received one, and now on my third. The usual over heating issues, screen blemishing, battery life issues, problems with people hearing me, etc. Have all been issues I've had with my replacements. So, I called today and told the young woman about my issues and I asked if LG has just dropped the ball on this product, in terms of manufacturing. It was a nice convo and she asked if I would like a refund. I said no, because I've had a Nexus 4 since November, and I felt it would be wrong to get my money back. She says let me put you on hold and I'll order a replacement. After about 30 seconds, she comes back on the phone and tells me I should do the refund. She said if I could wait a couple weeks with my phone and send it back, it would be "in my best interest". I jokingly said "ohhh so you're saying to get my money back and get the Nexus 5 next month!". Expecting the usual stating of ignorance on the subject, she just says, "yes, you can use the refund to get a new phone". I didn't want to get her in trouble so I basically said gotcha, thanked her, and now I'm getting a full refund. Google is so classy, and I wanted to share this with everyone.
So, the wait for the next release seems to be shorter than we expect (early October?). What do y'all think about this? Is this a sign of things to be soon?
Sent from my Nexus 4 using xda app-developers app

........
We all know there a new nexus out every year so yea. This is nothing new.
Sent from my Nexus 4 using Tapatalk 4

nikeman513 said:
So I've been having problems with my Nexus 4 device since I've received one, and now on my third. The usual over heating issues, screen blemishing, battery life issues, problems with people hearing me, etc. Have all been issues I've had with my replacements. So, I called today and told the young woman about my issues and I asked if LG has just dropped the ball on this product, in terms of manufacturing. It was a nice convo and she asked if I would like a refund. I said no, because I've had a Nexus 4 since November, and I felt it would be wrong to get my money back. She says let me put you on hold and I'll order a replacement. After about 30 seconds, she comes back on the phone and tells me I should do the refund. She said if I could wait a couple weeks with my phone and send it back, it would be "in my best interest". I jokingly said "ohhh so you're saying to get my money back and get the Nexus 5 next month!". Expecting the usual stating of ignorance on the subject, she just says, "yes, you can use the refund to get a new phone". I didn't want to get her in trouble so I basically said gotcha, thanked her, and now I'm getting a full refund. Google is so classy, and I wanted to share this with everyone.
So, the wait for the next release seems to be shorter than we expect (early October?). What do y'all think about this? Is this a sign of things to be soon?
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All right, I'm going to be honest. I came into this thread expecting a link to some random website that "confirms" the Nexus 5. Thankfully, I was wrong.
That's really cool, man. I'm sure if she got found out, she could get in some serious trouble, so it's kind of cool to see a CSR looking out for a customer instead of staying quiet and keeping their head down. One thing to note though: I'm sure when you said "next month", the kind woman interpreted that as "around next month". I don't think she was actually quoting you a timeline, just kind of saying that it'll come out here soon so you should get a refund.

I've never had any of the issues stated. Maybe it's just bad parts or bad timing. But I'd never give up on my Nexus 4. I love that phone and I'd support it all the way.

Misledz said:
I've never had any of the issues stated. Maybe it's just bad parts or bad timing. But I'd never give up on my Nexus 4. I love that phone and I'd support it all the way.
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How has your battery life been?

Artego said:
How has your battery life been?
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Because some people say that screen time is at max 5 hours. I barely even touch 5 hrs. So I'd say abysmal.
Sent from my Nexus 4 using Tapatalk 4

Thanks for the positive replies. She probably did mean October in terms of month, not actually 30 days, but still, I thought you all would like this info. Still I didn't release her name to protect her, but she was a very nice girl who understood my issues, and even confirmed that they existed. I get about 6 hours of usage. I probably use my phone less than average. I worm for VZW and use the GS4 more, due to LTE being faster than Net10. Anyone know a better prepaid service for the $? Net10 has been kind of slow recently... Google Now takes a while to interpret with 3 bars HSPA+. Proxy maybe the problem?
Sent from my Nexus 4 using xda app-developers app

nikeman513 said:
Thanks for the positive replies. She probably did mean October in terms of month, not actually 30 days, but still, I thought you all would like this info. Still I didn't release her name to protect her, but she was a very nice girl who understood my issues, and even confirmed that they existed. I get about 6 hours of usage. I probably use my phone less than average. I worm for VZW and use the GS4 more, due to LTE being faster than Net10. Anyone know a better prepaid service for the $? Net10 has been kind of slow recently... Google Now takes a while to interpret with 3 bars HSPA+. Proxy maybe the problem?
Sent from my Nexus 4 using xda app-developers app
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Wait, this is a conversation you had with Google customer service, or your wireless carrier? If it was Google, I can only assume that (since they are discontinuing the Nexus 4), the only way to refund or give you a "replacement" would be with a new model. T-Mobile does this all the time. If you have a phone under current warranty and they discontinue, they will give you the next "better" phone in line.
As for your Google Now, is that only when you use voice to text?

lbingham said:
Wait, this is a conversation you had with Google customer service, or your wireless carrier? If it was Google, I can only assume that (since they are discontinuing the Nexus 4), the only way to refund or give you a "replacement" would be with a new model. T-Mobile does this all the time. If you have a phone under current warranty and they discontinue, they will give you the next "better" phone in line.
As for your Google Now, is that only when you use voice to text?
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It's not necessarily the best phone in line. They give you something of similar price or similar specs. But nothing better in those terms. I've also had to deal with them in terms of this and was told on a few occasions they rarely or never do this anymore. They will keep sending you the same device. Only time they won't is if the device is out of stock or discontinued. Even then you won't like the options and its not something you can pick.
Sent from my HTC One using xda app-developers app

monkeypaws said:
It's not necessarily the best phone in line. They give you something of similar price or similar specs. But nothing better in those terms. I've also had to deal with them in terms of this and was told on a few occasions they rarely or never do this anymore. They will keep sending you the same device. Only time they won't is if the device is out of stock or discontinued. Even then you won't like the options and its not something you can pick.
Sent from my HTC One using xda app-developers app
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Very true that you can't pick. Maybe you had some bad luck. My friend just returned his HTC One S and T-Mo offered him a Nexus 4. Seems like a better phone to me. Also, Google usually only has one phone to offer; and, in this case, I know I would like the option.

I can only imagine how big the "Nexus 5 order and shipping thread" will be this time. Everyone is going to be so worried about getting their new phone and contemplating reasons with everyone as to why it does not ship right away, or any other problems we all had during the 4 release lol. I hope this release goes smooth and that Google has upgraded their website servers since then...

October 30.

October 14
Sent from my Xperia Neo V using xda premium

lbingham said:
Wait, this is a conversation you had with Google customer service, or your wireless carrier? If it was Google, I can only assume that (since they are discontinuing the Nexus 4), the only way to refund or give you a "replacement" would be with a new model.
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Why do you say that? Apple stores still carry iPhone 3gs' for replacements. Usually they will ramp down production but are still able to produce enough warranty phones for quite some time.

bozzykid said:
Why do you say that? Apple stores still carry iPhone 3gs' for replacements. Usually they will ramp down production but are still able to produce enough warranty phones for quite some time.
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I don't know a ton about Apple's returns, especially on a 3gs. It seems crazy that Googlr would continue buying Nexus 4s and stop selling them. It's not like Apple who produces their own product. Also, I'd imagine those replacement 3gs are probably refurbs, not new.
Anyway, I hope the OP keeps us updated with what happens. I'm curious to find out why they would say it is in his best interest to wait.
Sent from my Nexus 4 using XDA Premium 4 mobile app

Buy Nexus 6P ?

I got a raise and bonus at work, and I've been playing with the idea of getting the Nexus 6P.......I know though the HTC Nexus is just 6 months or so away......think I should wait for the new one this year or pick it up ?
Nothing wrong with my Nexus 6, great phone not damaged. In fact, I have never dropped the phone in the past 6 months of owning. If I did get the 6P, I wouldn't sell my 6.....still love it plus it's my first Nexus so there's lots of sentimental value obviously.

I would do it... But at this point I would wait for a huge discount, similar to the one that got me my Nexus 6 at $250 on amazon lol

blanco2701 said:
I would do it... But at this point I would wait for a huge discount, similar to the one that got me my Nexus 6 at $250 on amazon lol
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Yeah that's what I was also thinking....if the price were slashed even more, I'd do it without question, but given that it's been out for awhile and still priced originally that's why I'm "eh"

mikeprius said:
Yeah that's what I was also thinking....if the price were slashed even more, I'd do it without question, but given that it's been out for awhile and still priced originally that's why I'm "eh"
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Well, right now its $50 off on amazon, that's a good deal. It might go even further but you'll have to wait a couple of months I guess.

blanco2701 said:
Well, right now its $50 off on amazon, that's a good deal. It might go even further but you'll have to wait a couple of months I guess.
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Yeah I saw the amazon deal as well. I'll probably just wait until the price drops more. I have a hard time justifying the purchase given that it's been out for awhile and the price isn't a huge drop yet. It's one thing if it just came out or was -$150 off, but -$50 they have been doing for awhile now.

It's $50 off on the Google store too isn't it?
Sent from my Nexus 6 using XDA-Developers mobile app

To be honest I would wait for the new nexus line to come out. The 6p really isn't all that much better then the 6. I even picked the 6 over the 6p.

Me, I'd wait too. It's always nice to have money to burn, but if you're thinking of spending a huge wodge of cash for a phone which will be superseded in six months then you earn too much...
I've had my N6 for about 15 months and I still love it. I've bought Nexus devices since the Nexus 4 (so I've had the 4, 5, 6, 7 & 10), but I saw no point in replacing such a great device as the N6 with another one with a smaller screen and a suspect CPU.
I reckon in six months when the Nexus 6P+ comes out (Snapdragon 820... mmm...) you'll be kicking yourself for your impatience and prodigality.

I would wait too until the next nexus came out. I got mine 6 months ago and wouldn't replace it with a 6P, its just too expensive. I will see what the next nexus brings and if it isn't worth upgrading i wait till the 2017 version. My N6 will still be running fast by that time.

i am waiting it out, i also have my Nexus 6 for like about 8 months or so , and i love it.
it is my first nexus too, i will wait until the price drops from 499 down to 399 .
then might get one

I say no, I bought a 6P to replace my 6 with a broken power button. I had to remap the power button to volume down. After getting the Nexus 6P it still wasn't worth it, even with the problems of my 6. I sent back the 6P the day I got it. The new Nexus will be out it about 6 months or so. Hold out on getting it. The 6P will start dropping in price and depreciating value soon. If you have money from your bonus set it aside for the new one to guarantee you have the finances on preorder day (coming from a college student, may not be relevant for someone who works and had disposable income. This was just my reasoning behind my decision).

Harry44 said:
I say no, I bought a 6P to replace my 6 with a broken power button. I had to remap the power button to volume down. After getting the Nexus 6P it still wasn't worth it, even with the problems of my 6. I sent back the 6P the day I got it. The new Nexus will be out it about 6 months or so. Hold out on getting it. The 6P will start dropping in price and depreciating value soon. If you have money from your bonus set it aside for the new one to guarantee you have the finances on preorder day (coming from a college student, may not be relevant for someone who works and had disposable income. This was just my reasoning behind my decision).
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One thing that I don't like about the 6p is that it is by Huawei. Motorola is pretty good for customer service like broken screens and whatnot but I've heard mixed reviews with Huawei.
I think I'm just going to wait esp since my 6 is working without any problems.
Id prefer to buy from HTC vs Huawei tbh anyways.

OK Im just going to skip the 6p and see what happens this fall. Maybe pre-order the new HTC one. The HTC M10 actually looks nice. They have been putting out junk since the M8 so it looks like they have it right this time.

I'd wait for the 2016 Nexus since the 6P isn't a major upgrade over the 6 unless you really want USB type C and fingerprint sensor. However, I wouldn't be worried about the 6P being made by Huawei. In addition to the 6P, they've made some really nice phones like the P8, Honor 7 and Mate S. Huawei's customer service might not be the best but Motorola has recently had their own issues with warranty service.

zelendel said:
To be honest I would wait for the new nexus line to come out. The 6p really isn't all that much better then the 6. I even picked the 6 over the 6p.
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Lol, took the words right out of my mouth, bought a 6p last week of amazon, used it for two days and boxed it, and will be returning it this week. I'm now on a N6. N6p heat issues were evident for me with pretty simple tasks.
I also though, the next Nexus should be along pretty soon, why would I pay $500 for a phone I'll trade off for the Nexus 7, if I can have a N6 for pretty much 1/3 of that.
Best decision I've made.
The N6p is not a bad phone, its a great phone if you ignore the 810's heat issues, but aside from that I just didn't like the feeling of the phone, its too thin, for me it felt delicate like it could break easily, and it felt extremely uncomfortable in my big hands. Then N6 feels just right.

jibust said:
Lol, took the words right out of my mouth, bought a 6p last week of amazon, used it for two days and boxed it, and will be returning it this week. I'm now on a N6. N6p heat issues were evident for me with pretty simple tasks.
I also though, the next Nexus should be along pretty soon, why would I pay $500 for a phone I'll trade off for the Nexus 7, if I can have a N6 for pretty much 1/3 of that.
Best decision I've made.
The N6p is not a bad phone, its a great phone if you ignore the 810's heat issues, but aside from that I just didn't like the feeling of the phone, its too thin, for me it felt delicate like it could break easily, and it felt extremely uncomfortable in my big hands. Then N6 feels just right.
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That was another factor. If I were to pay full price for it I should have gotten it last Fall. Seems pointless now unless it's heavily discounted just b/c it has been out for awhile. There is a possibility that the new Nexus may be very similar to the new HTC M10 which I would not mind. I'm curious as to where the price point will fall for the new Nexus. IMO, for the Nexus phone, the base should be under $500. They have been slowly ratcheting up the price and it's for feature I think are redundant and only to compete against Samsung when their actual audience is oriented differently.

mikeprius said:
That was another factor. If I were to pay full price for it I should have gotten it last Fall. Seems pointless now unless it's heavily discounted just b/c it has been out for awhile. There is a possibility that the new Nexus may be very similar to the new HTC M10 which I would not mind. I'm curious as to where the price point will fall for the new Nexus. IMO, for the Nexus phone, the base should be under $500. They have been slowly ratcheting up the price and it's for feature I think are redundant and only to compete against Samsung when their actual audience is oriented differently.
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Welll I do hope the release a 5.5 + screen. I've heard wonders about the 5x, all the reviews tend to be positive, but I hate small screens.
Honestly, if you think of it, $550 for a High End phone with speedy updates and no drama (looking at you 1+1) is pretty cheap.
Another fact I forgot to mention, from what I saw 6P development sucks big time compared to N6 development. Devs just don't want to work with 810 devices.

jibust said:
Welll I do hope the release a 5.5 + screen. I've heard wonders about the 5x, all the reviews tend to be positive, but I hate small screens.
Honestly, if you think of it, $550 for a High End phone with speedy updates and no drama (looking at you 1+1) is pretty cheap.
Another fact I forgot to mention, from what I saw 6P development sucks big time compared to N6 development. Devs just don't want to work with 810 devices.
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For me the ideal size would be 5.5" like the Note. The Nexus 6 is slightly on the larger size, but I can live with it. If it were a bit lighter that would be perfect.
The Nexus 6p isn't too pricey at $499 + I'll admit and I don't need more than 32GB myself. I OTG frequently so space isn't an issue. The fingerprint scanner for example, I don't need and would rather not have it and save money. The wireless charging is also a gimmick as well along with NFC payment systems so if they got rid of that I'd be happy.
This is just me, but I think the Nexus 5 was the best approach, and the Nexus 6 is even my first Nexus, I never owned the 5. Retail $349 with specs available in 2013 was great. If they brought it up to 5.5" and charged $400 that would be good as well.
The Nexus 6 price point at over $600 was pretty ridiculous....fortunately I only paid $200 brand new in box. If they brought down the price to the $350-$375 people would probably upgrade every year.

I'm the outlier I guess. I've been a Nexus 6 user, which I loved, for well over a year and decided to get the 6p almost two weeks ago. This is the best device I've owned. I love it. I paid $550 for the 64 GB and consider it a great bargain. No heat issues. Extremely fast device. Great hardware. I love the fingerprint scanner and the camera is fantastic. Really good battery too.
Sent from my Nexus 6P using Tapatalk

This thread has been a great encouragement to me as I just picked up an N6 on eBay for a little over $200, and was wondering if I should have gone with the 6p. I just couldn't justify the added expense though. I've got an N10 that I use every day and look forward to continuing that experience with my phone. I'm coming from an unlocked, s-off m8 and I've gotten spoiled by active development and complete freedom.
Sent from my HTC6525LVW using Tapatalk