Database Develop

Structural Integrity of Nexus 7

So I noticed that on the left side of my screen isn't properly secured because I can push it inwards and hear a popping sound. Anyone else facing this kind of problem?

sharp2G said:
So I noticed that on the left side of my screen isn't properly secured because I can push it inwards and hear a popping sound. Anyone else facing this kind of problem?
Click to expand...
Click to collapse
Where did you buy it?

staples
Sent from my HTC One X

http://forum.xda-developers.com/showthread.php?t=1770919
lazaro17 said:
How many of you are having manufacturer defects out of the box?
Had a dead pixel on mine that I picked up from GameStop
Also it seems the screen is coming up on the left like if the adhesive is giving out already.
I spoke to GameStop who referred me to play store but then play store said any warranty claims have to be done through the retailer. Obviously GameStop is out of stock but they said they were emailing corporate for me today to ask for another unit to be sent. So I should have mine replaced around Wednesday hopefully.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse

I had the same issue. I returned mine to staples and am waiting for my preorder unit.
Sent from my HTC One S using Tapatalk 2

Already a thread for this. Called nexus 7 defects. Go there has a lot of info.
Sent from my Nexus 7 using xda premium

I cant believe this form ASUS/Google
Bought a 16GB from Staples canada, the left side wanted to jump out of the tablet when i opened it
Returned it yesterday, bought another one
opened it, i thought it was good! next day, left side starts separating from bezel
are u fking kidding me

SS2006 said:
I cant believe this form ASUS/Google
Bought a 16GB from Staples canada, the left side wanted to jump out of the tablet when i opened it
Returned it yesterday, bought another one
opened it, i thought it was good! next day, left side starts separating from bezel
are u fking kidding me
Click to expand...
Click to collapse
Same issue here. Bought mine from Gamestop. Going to wait a couple of weeks before I exchange mine. Figure that will allow a second batch to work out the issues. Other than that VERY annoying defect, i absolutely love this thing.
Sent from my Nexus 7

yup waiting for batches to arrive @ london drugs (18), future shop (19) and best buy (19). could give them a shot.

The build quality of these tablet is not very good, especially when compared to the Galaxy Tab 2... I had one of those and it was a tank the build quality was superb!
I bought from sams club, and had the same screen separation issue and it had a small dent on one side, replaced it with another one, the screen is fine but this one also had a small scratch in one of the corners...
This might be my last ASUS product ever.... their Quality control is pretty much non existent.

Just bought one from Best Buy and noticed this as well, going to swing by tomorrow and replace it

The same problem here. Ordered from play store
Sent from my Nexus 7 using xda app-developers app

that really sucks, Hopefully next ones are proper, i'm disappointed with asus

Got mine from Gamestop last week and it is in perfect condition. Nothing out of place, no creaking, no dead pixels, etc.

Just stopped by Staples to ask if they had any in stock, not expecting much. Much to my surprise, they had one in stock! Today's my lucky day!
That aside, I don't see any build quality issues, and its working great so far. I just need to figure out how to manage app data between two android devices. (Ie, keep them in sync) Any seasoned dual android wielders it there have any advice?
Sent from my Verizon Galaxy S III

My Nexus 7 story so far...

Preordered an 8GB the 27th of June like a good fanboy. Waited a few weeks and got it the 17th of July. Right out of the box, my excitement is a bit dampened when the screen flickers.
Browse through xda, lots of people with the same issue, must be software right? Oh, this phone and this tablet had it, a software patch fixed it. I give it a few days. Flickering getting very annoying, and as it becomes apparent that it's a hardware issue, people start complaining about units with far worse issues. I hesitate but finally decide to RMA the thing with 1 day left on my "Buyer's remorse" refund period. I'm promised the unit would be checked for such defects before being shipped out.
Yesterday another brand new Nexus arrives, double taped. And, sure enough, it's worse. Not only does it flicker harder than the original, but it has a yellow tint to the screen and a dead pixel right in the middle. Call Google ask if I can ship the new, worse unit back and hold onto my old one until a proper replacement arrives. Rep says I'm SOL since now my 15 days are up, here's the number to Asus. Call Asus, told do a factory reset and call back if problem persists (waste of a call). Call them again, now I'm told I have to ship the thing myself, wait two weeks and either get a new one or a repaired one. No friggin' way.
Call Google again, ready for a phone fight with the reps so they would escalate this. Had I known the replacement would have been (more!) defective, I would have returned the unit right then an there. Tell the rep I'm very upset and that I want to ship both tablets back, get my money back and be done with it. Says that's beyond the scope of what he can do, so he "escalates" the issue to a Google specialist via email, who should get in touch with me "within the next few days due to high order volume".
So now I wait patiently for a reply, hopefully one that doesn't say I'm not their problem anymore. I just want my money back so can I waltz into a retailer and buy a 16GB Nexus, and return it right there if the damn thing is defective.

Good luck. I'm sure Google is swamped with similar issues and it's highly unlikely that you can get your old unit back. However, while you wait get a sheet of paper out and a nice pen and write a tasteful letter to a Google exec. that is in charge with Customer Relations and/or Product Marketing and explain your dis-satisfaction. Don't expect a replacement unit to come to your door next day, but I've found that the "Old fashioned" way of communicating with a company is sometimes the quickest way to get heard. It can at least get your foot in the door.
Good luck.

I had a similar issue. Wasn't happy with first Nexus 7 and got an RMA. The second one arrives and it's even worse.
I called Google asking if I can RMA the second one and keep the first while I wait for the third. The rep says no. But minutes after hanging up with her I got a new RMA number that included the serial number of my second Nexus 7. I clicked the link to request the replacement, like I did the first time. Boxed up the second Nexus 7 and shipped it back.
I got the third Nexus 7 today, still have my first.
Sadly however, I can not ****ing believe it, but the third is even worse than the second. Google and ASUS must be playing some practical joke on me or something. So at this point I shipping both tablets back. Between my iPad 3 and Galaxy Nexus, I didn't need the Nexus 7 that damn bad anyway. Just disappointing that ASUS's quality is such a nightmare that I could get 3 tablets and they all have defects.

So to understand the OP.
#1. Buy new Nexus 7 from Google directly its defective
#2. Get new Nexus 7 directly from Google, its defective but worse.
#3. Google tells you to call ASUS for repairs pay for shipping to ASUS yourself.
#4. Finally give up want to return second worse Nexus 7 back to Google for refund rep in India (I am guessing) says its beyond their scope. Has to wait days for a Specialist to grant their holy permission to I am hoping your return for full refund the Nexus 7 while you can.
All while waiting days if not weeks
Note to self from now on Buy Apple, from Apple store if defective, return to Apple store, walk out with new one.
Just so happens I am very happy with my Nexus 7, but had I experienced a fraction of the problems I would have been out a while ago.

Ravynmagi said:
I had a similar issue. Wasn't happy with first Nexus 7 and got an RMA. The second one arrives and it's even worse.
I called Google asking if I can RMA the second one and keep the first while I wait for the third. The rep says no. But minutes after hanging up with her I got a new RMA number that included the serial number of my second Nexus 7. I clicked the link to request the replacement, like I did the first time. Boxed up the second Nexus 7 and shipped it back.
I got the third Nexus 7 today, still have my first.
Sadly however, I can not ****ing believe it, but the third is even worse than the second. Google and ASUS must be playing some practical joke on me or something. So at this point I shipping both tablets back. Between my iPad 3 and Galaxy Nexus, I didn't need the Nexus 7 that damn bad anyway. Just disappointing that ASUS's quality is such a nightmare that I could get 3 tablets and they all have defects.
Click to expand...
Click to collapse
Seriously, I mean there's a difference between first batch quirks and units falling apart being shipped out. I mean, thankfully neither of my units had screen lift or dead touch zones, but any of these problems are things that never should make it through Quality Control regardless.
And while I am very disillusioned with Google at the moment, I still place most of the blame on Asus. For now...

IceColdKila said:
So to understand the OP.
#1. Buy new Nexus 7 from Google directly its defective
#2. Get new Nexus 7 directly from Google, its defective but worse.
#3. Google tells you to call ASUS for repairs pay for shipping to ASUS yourself.
#4. Finally give up want to return second worse Nexus 7 back to Google for refund rep in India (I am guessing) says its beyond their scope. Has to wait days for a Specialist to grant their holy permission to I am hoping your return for full refund the Nexus 7 while you can.
All while waiting days if not weeks
Note to self from now on Buy Apple, from Apple store if defective, return to Apple store, walk out with new one.
Just so happens I am very happy with my Nexus 7, but had I experienced a fraction of the problems I would have been out a while ago.
Click to expand...
Click to collapse
Buying Apple is just a mistake in itself.:laugh::laugh::laugh::laugh:

Well I just got an 8gb yesterday no issues with flicker but once in while an app might force close or I can't tap n the screen have to hit home button or power to unlock and go back. But everything else seems perfect.
Sent from my Nexus 7 using Tapatalk 2

IceColdKila said:
Just so happens I am very happy with my Nexus 7
Click to expand...
Click to collapse
Judging by the dozen posts you've made on here so far, I'd like to see what you'd have to say if you weren't "very happy".

So how can people on a developer forum...who have no connection to Google or Asus, help you? What would you like this community to do for you?

IceColdKila said:
So to understand the OP.
#1. Buy new Nexus 7 from Google directly its defective
#2. Get new Nexus 7 directly from Google, its defective but worse.
#3. Google tells you to call ASUS for repairs pay for shipping to ASUS yourself.
#4. Finally give up want to return second worse Nexus 7 back to Google for refund rep in India (I am guessing) says its beyond their scope. Has to wait days for a Specialist to grant their holy permission to I am hoping your return for full refund the Nexus 7 while you can.
All while waiting days if not weeks
Note to self from now on Buy Apple, from Apple store if defective, return to Apple store, walk out with new one.
Just so happens I am very happy with my Nexus 7, but had I experienced a fraction of the problems I would have been out a while ago.
Click to expand...
Click to collapse
I'm sorry I'm double posting but I just want to say something. Ummmm, you say that if he buys at apple and it seems to be defective he can just go straight to the apple store and tell them that his phone is defective and they will just give him a new 1 and he will walk out with a new 1 well couldn't he do that if with his nexus seven if he had bought his nexus 7 from target gamestop or office max I'm pretty sure he could you're making it out like any device bought from apple that if a defection comes up at anytime he can just take that device right back to apple and walk out with a new 1 i mean you're forgetting to mention the fact of the of how much apple charges for a simple defect let's just say his microphone bad well that cost my dad 117 dollars for him to walk out with a new iphone and it turns out that was just a simple software problem. Nexus 7 would be perfectly fine if he would have just bought it from any retailer instead of pre ordering from google play. It's not his fault of the device is faulty we all know now that asus is having some production problems with the nexus 7 but it seems that the ones but from retailers are pretty good. And if he buys on from a retailer thats not pretty good he can just walk right back to that retailer and switch it out for a good 1. Just like he could do at apple.
I'm sorry if there is some grammar problems here I used google voice to type out this entire thing because I just did not feel like typing and I love my nexus 7 on how it can understand me almost perfectly
Sent from my Nexus 7 using XDA Premium HD app

AFAinHD said:
Buying Apple is just a mistake in itself.:laugh::laugh::laugh::laugh:
Click to expand...
Click to collapse
Sent from my Nexus 7 using xda app-developers app
That might be what you think. . I have not had any problems with my Nexus 7 (thank god). No screen lift what so ever, no dead pixels (yet), and no screen "flicker" (I don't even know what people are calling a screen flicker). So far Im counting my blessings as my ASUS Tranformer Prime was an absolute nightmare. I do however, think that the display is awful. Its much better than my Prime, but it is out great at all. The colors are off, it ghosts for a few seconds after watching a video, Netflix looks awful, and text looks blurry. I've always been partial to display tech, but I was expecting much more out of this display. When you put it up next to the retina iPad it is no competition. I still love my 7 and wont be getting rid of it anytime soon and most of all I was expecting a lot out of a $200 tablet, but I can't help but imagine how much better this device would be if HTC or Samsung produced it (Motorola would be far worse than ASUS IMHO). Say what you will about Apple, but you get a far superior product especially in display tech (the best spec by far in my opinion). You also get much better customer service, better apps, and there is not a company that comes close to competing with Apple and Jony Ive in build quality in phones, tablets, or any tech period.

I love the Nexus 7. But a good quality display is the most important thing and it's a shame ASUS seems to have royally screwed this up with a lot of the Nexus 7s. My freaking Nook Color looks better (besides the lower DPI) and it was a cheap tablet too.
I would have rather seen the Nexus 7 go with a cheaper TI OMAP 4 processor instead of the Tegra 3 if it meant a better quality display.
I've decided to get a refund after 3 bad tablets and it kills me because this is the one and only Nexus tablet.

AFAinHD said:
I'm sorry I'm double posting but I just want to say something. Ummmm, you say that if he buys at apple and it seems to be defective he can just go straight to the apple store and tell them that his phone is defective and they will just give him a new 1 and he will walk out with a new 1 well couldn't he do that if with his nexus seven if he had bought his nexus 7 from target gamestop or office max I'm pretty sure he could you're making it out like any device bought from apple that if a defection comes up at anytime he can just take that device right back to apple and walk out with a new 1 i mean you're forgetting to mention the fact of the of how much apple charges for a simple defect let's just say his microphone bad well that cost my dad 117 dollars for him to walk out with a new iphone and it turns out that was just a simple software problem. Nexus 7 would be perfectly fine if he would have just bought it from any retailer instead of pre ordering from google play. It's not his fault of the device is faulty we all know now that asus is having some production problems with the nexus 7 but it seems that the ones but from retailers are pretty good. And if he buys on from a retailer thats not pretty good he can just walk right back to that retailer and switch it out for a good 1. Just like he could do at apple.
I'm sorry if there is some grammar problems here I used google voice to type out this entire thing because I just did not feel like typing and I love my nexus 7 on how it can understand me almost perfectly
Sent from my Nexus 7 using XDA Premium HD app
Click to expand...
Click to collapse
First of all if Apple charged your dad $117 dollars for an issue with software (or what turned out to be software) then there is def more to the story. Your dad must have been past the 1 yr warranty or had some very noticeable damage to the device (they could tell it had been dropped or misused doesn't have to be held together by duck tape or anything). Apple doesn't even ask questions if you are under warranty they simply take it back, check for water and physical damage, sometimes check for a resolution, check your warranty and replace your device. I've dealt with them for years and they have far and away the best customer service of any tech brand (maybe even any brand ever). I even had a 2008 Unibody Macbook and before I replaced it in September I had a major issue with the device not charging. It ended up being the logic board which is far and away the most expensive part to replace and I did not have Apple care at all. They could have pushed me out of the store as they didn't need to do anything. They ended up charging me $149 (which is just a little more than you claimed they charged your dad for an iPhone which is much cheaper in comparison) which was for parts and labor and within 2 days I had my laptop back. Not only that, but they replaced my battery with a new one, replaced my head phone jack as the rep stated it had moved slightly in over the years, and even warrantied the entire laptop for another year at no charge. Keep in mind this is almost 3 years later. That is customer care. Over the years I've constantly chosen Android over iOS as I love to tinker, am learning to code in college, like the open OS, and best of all it looks great and offers customizability. I dumped my iPhone 3Gs years ago and got me the Nexus One (best phone I've ever owned despite the many problems) and hadn't looked back until this year. I still have a Galaxy Nexus and just got the Nexus 7, but I dumped my Xoom and Prime for the retina iPad thinking I could deal with iOS for the much better display. I was blown away by how much better iOS has gotten. Now I use both and like things about both. I even got me an iPhone 4S which although a much smaller display and no LTE is still probably my favorite phone for many reasons. The display is almost 2 1/2 years old and still no Android OEM has caught up and the iPad will not be dethroned for a long time to come. I usually just read comments, but I just got done reading one of your ignorant de Apple posts and got done posting and saw this post. I don't know what your problem is with Apple, but I can almost bet my bank account you have never used or owned one of their products (outside of maybe an iPod as who hasn't). I don't see why so many people have to love either Android or iOS and absolutely detest the other. Either way you more than likely have never used the other OS more than a couple minutes and feel you need to defend your purchase to the death.
---------- Post added at 06:17 AM ---------- Previous post was at 06:10 AM ----------
Ravynmagi said:
I love the Nexus 7. But a good quality display is the most important thing and it's a shame ASUS seems to have royally screwed this up with a lot of the Nexus 7s. My freaking Nook Color looks better (besides the lower DPI) and it was a cheap tablet too.
I would have rather seen the Nexus 7 go with a cheaper TI OMAP 4 processor instead of the Tegra 3 if it meant a better quality display.
I've decided to get a refund after 3 bad tablets and it kills me because this is the one and only Nexus tablet.
Click to expand...
Click to collapse
I feel exactly the same. I was pretty excited that Google/ASUS went with a 1280x800 on a 7 inch display as that puts the ppi right up there with my retina iPad. Boy have I been let down. I didnt expect a lot as my Prime always let me down on the display front, but they really cheaped out on the display on the 7. It is not even in the same ballpark as the retina iPad.
I feel bad that you have so many issues with yours as I dont have any problems except just the quality of the display. Oh well i bought it as a glorified ereader and love the 7 inch form factor, but my usage from the first week has severely dropped and Ive gone back to my iPad and even my iPhone as I just cant get over the display. Some or holding out for a software fix, but Im not crossing my fingers as I think it was just poor decisons on the overall quality of products. I can say one thing tho despite the issues I have with it it was well worth $200 and it is still far and away the best Android tablet out and I dont see that changing until maybe the higher res Samsung that is rumored. Even then it will be held back by Touchwiz software and never be updated and I wont get me another Android device period unless it is Nexus branded and it runs pure Google.

Does your screen flicker even if you turn auto brightness off?

ExploreMN said:
So how can people on a developer forum...who have no connection to Google or Asus, help you? What would you like this community to do for you?
Click to expand...
Click to collapse
Nothing, I'm just sharing my story. I don't recall asking for help anywhere on my post.
ceejay83 said:
Does your screen flicker even if you turn auto brightness off?
Click to expand...
Click to collapse
It flickers when brightness is below 30% and there is wifi activity, regardless of autobrightness. The rep who accepted my original RMA said this was a known "shielding issue" with some units.

angermeans said:
First of all if Apple charged your dad $117 dollars for an issue with software (or what turned out to be software) then there is def more to the story. Your dad must have been past the 1 yr warranty or had some very noticeable damage to the device (they could tell it had been dropped or misused doesn't have to be held together by duck tape or anything). Apple doesn't even ask questions if you are under warranty they simply take it back, check for water and physical damage, sometimes check for a resolution, check your warranty and replace your device. I've dealt with them for years and they have far and away the best customer service of any tech brand (maybe even any brand ever). I even had a 2008 Unibody Macbook and before I replaced it in September I had a major issue with the device not charging. It ended up being the logic board which is far and away the most expensive part to replace and I did not have Apple care at all. They could have pushed me out of the store as they didn't need to do anything. They ended up charging me $149 (which is just a little more than you claimed they charged your dad for an iPhone which is much cheaper in comparison) which was for parts and labor and within 2 days I had my laptop back. Not only that, but they replaced my battery with a new one, replaced my head phone jack as the rep stated it had moved slightly in over the years, and even warrantied the entire laptop for another year at no charge. Keep in mind this is almost 3 years later. That is customer care. Over the years I've constantly chosen Android over iOS as I love to tinker, am learning to code in college, like the open OS, and best of all it looks great and offers customizability. I dumped my iPhone 3Gs years ago and got me the Nexus One (best phone I've ever owned despite the many problems) and hadn't looked back until this year. I still have a Galaxy Nexus and just got the Nexus 7, but I dumped my Xoom and Prime for the retina iPad thinking I could deal with iOS for the much better display. I was blown away by how much better iOS has gotten. Now I use both and like things about both. I even got me an iPhone 4S which although a much smaller display and no LTE is still probably my favorite phone for many reasons. The display is almost 2 1/2 years old and still no Android OEM has caught up and the iPad will not be dethroned for a long time to come. I usually just read comments, but I just got done reading one of your ignorant de Apple posts and got done posting and saw this post. I don't know what your problem is with Apple, but I can almost bet my bank account you have never used or owned one of their products (outside of maybe an iPod as who hasn't). I don't see why so many people have to love either Android or iOS and absolutely detest the other. Either way you more than likely have never used the other OS more than a couple minutes and feel you need to defend your purchase to the death.
Click to expand...
Click to collapse
You are 100% wrong. I had an iPhone for quite a long time, and I liked it, until I realized how closed sourced it was. So I got an ascend from cricket. Sure it was slow and laggy as hell, but I could modify it to make it a bit better. And when my dads mic went out, (nothing else was wrong with the phone it was a beautiful looking iPhone.) And apple charged him all that money just because of the work they had to do. It pissed me off. There are many reasons why I hate apple. Such as there relentless no support of flash, and the fact of how they constantly release a "new" iPhone that is the EXACT same body build as the last one just with a few different components inside. Talk about creativity. I mean do they even listen to their customers??? Everyone was complaining about how the idea of raised glass on the front, and strong plastic on the back was a bad idea for durability, but did they listen? Hell no, they were just like "Hey look its the new, revolutionary iPhone 4.......S!!!!" Holy crap! Its so revolutionary, it has a dual core processor, oh wait, that was done a long time ago, well it has an 8 megapixel camera, oh wait, that was done in 2008, well this thing sucks....
Sent from my Nexus 7 using XDA Premium HD app

AFAinHD said:
You are 100% wrong. I had an iPhone for quite a long time, and I liked it, until I realized how closed sourced it was. So I got an ascend from cricket. Sure it was slow and laggy as hell, but I could modify it to make it a bit better. And when my dads mic went out, (nothing else was wrong with the phone it was a beautiful looking iPhone.) And apple charged him all that money just because of the work they had to do. It pissed me off. There are many reasons why I hate apple. Such as there relentless no support of flash, and the fact of how they constantly release a "new" iPhone that is the EXACT same body build as the last one just with a few different components inside. Talk about creativity. I mean do they even listen to their customers??? Everyone was complaining about how the idea of raised glass on the front, and strong plastic on the back was a bad idea for durability, but did they listen? Hell no, they were just like "Hey look its the new, revolutionary iPhone 4.......S!!!!" Holy crap! Its so revolutionary, it has a dual core processor, oh wait, that was done a long time ago, well it has an 8 megapixel camera, oh wait, that was done in 2008, well this thing sucks....
Sent from my Nexus 7 using XDA Premium HD app
Click to expand...
Click to collapse
I agree with you about how crappy and overrated the iPhone is but, (this is gonna kill me to defend Apple) the person you're calling 100% wrong sure isn't if the phone was under warranty. They would not have charged $117. I know several people that had issues with their devices. They just walked into an Apple Store, and walked out with a brand new one. Recently, my sister's 7 month old iPad had a broken power button. She just took it the store, they loaded all her data on to a new one, and she left with a brand new device.
Sent from my Nexus 7 using xda premium

just lou said:
I agree with you about how crappy and overrated the iPhone is but, (this is gonna kill me to defend Apple) the person you're calling 100% wrong sure isn't if the phone was under warranty. They would not have charged $117. I know several people that had issues with their devices. They just walked into an Apple Store, and walked out with a brand new one. Recently, my sister's 7 month old iPad had a broken power button. She just took it the store, they loaded all her data on to a new one, and she left with a brand new device.
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
No I meant he was wrong about me never have have using an apple device.
Sent from my Nexus 7 using XDA Premium HD app

Update! No email all week, so I got impatient and called a rep. Explained my situation, stressed the fact that I need this thing to take notes and classes start in about two weeks for me, so I can't afford to have a conversation by email that takes days per reply. Finally he offered to either RMA the replacement, or wait about two weeks for a full refund after a specialist reviews my case. I figured I'd try my luck (third time's the charm?) and go with another replacement. :laugh:
That sure beats the heck out of paying for shipping and waiting two weeks for Asus to repair/replace my tablet! The rep also said if, for some reason, the third unit is also defective, that a refund would pretty much be guaranteed due to the extreme circumstances. Certainly have a much better feeling about the situation right now, since I'm not just being told I'm someone else's problem or to wait for days to get an update on the situation by email.

There's just no good hardware makers for android out there this will probley be my last android tablet period to people who say they rather have Samsung HTC build it for what? So they can charge 600 for a pos that creaks and falling apart and no updates I'm really starting to understand why people buy apple I'm just to OCD for android I've had many android phones all of them a pos android is the poor folk apple
Until Google makes there own stuff like apple screw them I won't be fooled anymore regardless how boring iOS is
To the people who bought 500+ android tablet you got ripped
Sent from my Nexus 7 using xda app-developers app

FYI - LG repair center front screen cost info

I recently broke my front screen. Sent it to LG for repair. I was surprised that LG only charged $140 for it. They were really fast too, only had the phone for 5 days. Just wanted to let people know because I've seen some screens or repair offers elsewhere online for a lot more. If you break your screen, probably best to just send it to LG.
EDIT: I should say that the repair center I was directed to was in Fort Worth, TX. So it didn't take long for the phone to get there and back either. All told I was without it for 9 days.

Good to know , how's the screen now:thumbup:
Sent from my Nexus 4 using xda premium

Lt.Tealc said:
Good to know , how's the screen now:thumbup:
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Screen's pristine.

I Believe it's the standard price for most screens these days. ... same price for s3 or the bigger note 2
scribbled from my note 2 (N7100)

Not a bad price, consider though it's initial cost, the screen repair is 40% of a new phone. Or you could look at it like a 60% savings

They didn't mess anything up in the process?
Sent from my 5th and final Nexus 4

Just had the same thing happen to me after owning the phone for about 3 weeks. I shipped it to Ft Worth on a Wed, they received on Friday, got the email from them with detailed info/pricing on Monday, Paid the $140 on Tuesday, they shipped the phone fixed on Thursday and I got it via FedEx on Saturday. So its about a week and a half process from sending to receiving, not bad at all.
The only thing that I will say is that in my particular case, they didn't fix my screen, they sent me a replacement device. I didn't know this until I looked at the device and the receipt. If it's a "brand new" replacement, or a refurb, I'm not sure but its in perfect condition, N4 hasn't been out for long so who knows how many actual damaged units they received and refurbed them for replacements. Not sure either why they didn't just fixed my screen and send me my unit back, all it had is a cracked screen and a impact blemish on the bezel.

triStateMindgate said:
... Not sure either why they didn't just fixed my screen and send me my unit back, all it had is a cracked screen and a impact blemish on the bezel.
Click to expand...
Click to collapse
I have found that with HTC, Samsung, and now LG that in almost all cases they will send you a replacement device instead of repairing your device and sending it back. It allows for quicker turn around time and it is probably more cost effective than paying to have staff on hand to do the repairs. They will probably send your broken phone back to where it was originally made to have the repair done before selling it as a refurbished device to someone else.

sn0warmy said:
I have found that with HTC, Samsung, and now LG that in almost all cases they will send you a replacement device instead of repairing your device and sending it back. It allows for quicker turn around time and it is probably more cost effective than paying to have staff on hand to do the repairs. They will probably send your broken phone back to where it was originally made to have the repair done before selling it as a refurbished device to someone else.
Click to expand...
Click to collapse
Makes sense, there's probably a chance that the device I received is a refurb. I guess what I'm wondering is how they decide that, a few people around XDA have had theirs fixed, instead of replaced, with the same damage to the screen as mine. Who knows

pakure said:
I Believe it's the standard price for most screens these days. ... same price for s3 or the bigger note 2
scribbled from my note 2 (N7100)
Click to expand...
Click to collapse
No gs3 price is $180 and note 2 is $220 from Samsung
Sent from my HTC One X+ using Tapatalk 2

Well the cost is different in other countries. ..it is cheaper in India. . Around 7000 rupees for s3 (around 130 usd)
scribbled from my note 2 (N7100)

Same thing happened with me, $140 was not bad compared to any other estimates I found for local repair shops. They sent me a replacement as well - it was in perfect condition though.

I've never been so happy to live in Texas. Another repair center.
When my HTC Nexus One was damaged, I was able to send it in to Houston for a repair, got it back in 2-3 days. When my Samsung Galaxy Nexus decided it no longer wanted to charge, the Samsung Repair Center was in Plano, I drove and had it repaired same day. Now I can go to Ft. Worth to get my Nexus 4 repaired(though I hope it never breaks.)

Hey guys. Sorry to fire up this thread again. I had someone yank my phone out of my pocket yesterday and it smacked the ground head first. Now it has more scratches than a grade school knee scrape. Is the $140 a solid on how much they'll charge me, or does it differ? The back is pretty scratched up too. I regret not buying a case, but it's number one on my list after the repair (which is a lot for a high school student).

I am curios if they check if device is rooted etc or fully functional, before sending out a replacement.

moldovanos said:
I am curios if they check if device is rooted etc or fully functional, before sending out a replacement.
Click to expand...
Click to collapse
My experience with sending phones in is they don't. Hardware damage obviously has nothing to do with software. You could always lock the bootloader back.
Sent from my Nexus 4 using xda premium

kid1da said:
My experience with sending phones in is they don't. Hardware damage obviously has nothing to do with software. You could always lock the bootloader back.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
That you can. I started a thread earlier to see if someone would reply with a solid price, but I'm think $140 is kinda sketchy. I'm not sure if that changes or that's the standard price. If it's the standard, I might be able to replace my N4 AND get a case for the new/refurbished one.

How is it sketchy? They are replacing just the screen/bezel and transplanting the parts back into your phone. Someone experienced could do the repair in a half hour. 140 is half the price of the phone. That is a really good deal if you ask me.
Sent from my Nexus 4 using xda premium

Jayrod1980 said:
How is it sketchy? They are replacing just the screen/bezel and transplanting the parts back into your phone. Someone experienced could do the repair in a half hour. 140 is half the price of the phone. That is a really good deal if you ask me.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
I mean it seems like it could be a varying price. I just want to know what I can expect. The front and back are both scratched up and I'd like them replaced.

it is a resonable price, I gusee so

Nexus 7 (Asus fail RMA)

Finally i got my Nexus 7 back after 3 weeks. You don't even know how happy i was to get it back. That is until i found it that they didn't repaired it. Well they did repaired my nexus 7 dc jack but they didn't repaired my screen. I was having major screen bleeding and i specifically told them to fix my screen and dc jack. They only fixed dc jacked but I just got off the phone with Asus and now i got to RMA it again... This is very very annoying but i hope that they actually fix it this time. There go 3 more weeks. I really love this tablet but it sucks that i can't use it for a total of 6 weeks since Asus fail on their repair.

mastertrumpet1 said:
Finally i got my Nexus 7 back after 3 weeks. You don't even know how happy i was to get it back. That is until i found it that they didn't repaired it. Well they did repaired my nexus 7 dc jack but they didn't repaired my screen. I was having major screen bleeding and i specifically told them to fix my screen and dc jack. They only fixed dc jacked but I just got off the phone with Asus and now i got to RMA it again... This is very very annoying but i hope that they actually fix it this time. There go 3 more weeks. I really love this tablet but it sucks that i can't use it for a total of 6 weeks since Asus fail on their repair.
Click to expand...
Click to collapse
If I were you, I'd just sell it and buy a new one. It's so much easier than dealing with the turn over time and customer service.
Sent from my Galaxy Nexus using xda app-developers app

I think they can not fix the screen, if not send you a new one and they don't want that.
Will see with mine. I have yellow spots and kaput speaker.
Will send it back next week.

I can't believe a big tech company like Asus doesn't have an advance shipping option!
Sent from my Nexus 4 using Tapatalk 2

Cor-master said:
I can't believe a big tech company like Asus doesn't have an advance shipping option!
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
Im surprised too but their quality control on devices sucks.

Well to be fair, it sucks, but about all mobile device manufacturers have crappy warranty service. Google does advance shipping on nexus devices that's why I bought my tablet straight from them. Wasn't crazy about the extra $14 to ship it but figured if I ever had a problem it would be less hassle then dealing with Asus.
Sent from my Nexus 4 using Tapatalk 2

Will see with mine. I have yellow spots and kaput speaker.

Yea Google needs to setup some kind of advanced replacement for this stuff. Never have I ever had to send a device out for repair. Just send me a refurb, I'll send you mine, fix mine, and return it to someone else. Seems it would be better that way. Customers shouldn't be bothered with whatever happens behind the curtains...
I can understand laptop and PCs as those are a little more personal because of data and parts.
Sent from my Nexus 7 using xda premium

player911 said:
Yea Google needs to setup some kind of advanced replacement for this stuff. Never have I ever had to send a device out for repair. Just send me a refurb, I'll send you mine, fix mine, and return it to someone else. Seems it would be better that way. Customers shouldn't be bothered with whatever happens behind the curtains...
I can understand laptop and PCs as those are a little more personal because of data and parts.
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
This is one of the things people forget about when they say Apple charges too much money. When you have a problem, you goto the Apple store, they'll hand you a 'new' device on the spot. Its usually a refurb, but if they don't have any refurbs, you get a new one. And if they don't have any new ones, you get an upgrade. My wife's iPhone 4 had an issue with the charging port. They had zero iPhone 4's in stock at the Apple store so they gave her a brand new 4S. Not a refurb, they opened a brand new box and handed it to her.
I'm surprised Samsung hasn't started doing this even if its a 'mini store' inside of places like Best Buy or the like.

Cor-master said:
Well to be fair, it sucks, but about all mobile device manufacturers have crappy warranty service. Google does advance shipping on nexus devices that's why I bought my tablet straight from them. Wasn't crazy about the extra $14 to ship it but figured if I ever had a problem it would be less hassle then dealing with Asus.
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
That's why I got mine from Google too. I've gotten two replacements. Hardly any wait. They but a hold on my card, but I can understand why.
Sent from my Nexus 4 using xda app-developers app

Yeah that's typically how advance shipping works. You typically require a credit card to use it, exception being a carriers warrant service, which is because they can just bill your account if they find the warranty to be void
Sent from my Nexus 4 using Tapatalk 2

mine was fixed by Asus at no cost...
really happy. will buy nexus again if they take care of me like they did...
they changed screen and speakers. that was in Switzerland...
Sent from my Nexus 7 using Tapatalk HD

I got a RMA last week for my 8gb model and they sent me back a 16gb (according to the email)
Sent from my Nexus 4 @1.72 GHz on Stock 4.2.2

Wow! Good to see people's nexus 7's get repaired. I sent mine back a few months ago. *I had screen lift* . They returned me a new nexus 7 as they said, and when i opened the box there was a nexus 7 with screen lift , and scratched screen + someone tried to open it so i have real bad scratches from the sides all sides. How nice. Paid 260 euros for a nexus 7 16 gb. For that money i could've had a 32GB 3G Nexus 7 . Well that is how my luck is .

Spevky said:
Wow! Good to see people's nexus 7's get repaired. I sent mine back a few months ago. *I had screen lift* . They returned me a new nexus 7 as they said, and when i opened the box there was a nexus 7 with screen lift , and scratched screen + someone tried to open it so i have real bad scratches from the sides all sides. How nice. Paid 260 euros for a nexus 7 16 gb. For that money i could've had a 32GB 3G Nexus 7 . Well that is how my luck is .
Click to expand...
Click to collapse
Call and complain. The N7 also doesn't have any type of serial numbers hard coded on the back once the removable sticker is gone.
I'm not trying to be a **** but I would just buy a new one and make a switch/return as damaged.
Sent from my Nexus 7 using XDA Premium HD app

Im going through the rma let's see how lucky will I get had a dead screen...
Sent from my SGH-T999 using xda premium

A few weeks ago after light use, and most of that reading, I noticed an entire band of pixels lighter than the rest of the screen. Mind you, my Nexus was 3 weeks old and that was 3 weeks ago. Notified ASUS and quickly got an RMA. Sent it in, got it back, read the repair note *BATTERY BAD, REPLACED BATTERY*. Nope didn't even fix the screen, let alone touch it. It still has the same band of light pixels. I promptly emailed them back and am still waiting for a reply. I read so many mixed reviews about ASUS customer support that I dreaded sending it in. After my incident I understand why.

just received my nexus 7 after three weeks
let me tell you how happy I am to have it back, though they didn't fix one thing on my c9o. not the screen flicker nor the charging issues..nothing.
on the paper had said found nothing wrong. also they stole my charger...it was written in the report that I was going to send that in as well and wrote on the paper inside the box.
this was Texas facility
I called then where's my charger..they opened a case for me, said were going to put me on hold to speak to manager, stayed on for 15mins then they hung up on me.
yo. **** you Asus I swear

icase81 said:
This is one of the things people forget about when they say Apple charges too much money. When you have a problem, you goto the Apple store, they'll hand you a 'new' device on the spot. Its usually a refurb, but if they don't have any refurbs, you get a new one. And if they don't have any new ones, you get an upgrade. My wife's iPhone 4 had an issue with the charging port. They had zero iPhone 4's in stock at the Apple store so they gave her a brand new 4S. Not a refurb, they opened a brand new box and handed it to her.
I'm surprised Samsung hasn't started doing this even if its a 'mini store' inside of places like Best Buy or the like.
Click to expand...
Click to collapse
Helps to be near an Apple store for that. I had the awful luck to be at school (with no means to the nearest Apple store before my warranty ran out) when my trackpad went nuts two days before warranty's end. Now I live next to one but I'm past warranty. And as the student manager for our college helpdesk, Apple makes mail-ins absolutely awful unless you're willing to argue.
That said, done and done on their in-store support. But Apple's got the on-the-ground presence to do that sort of thing. If Google made their own retail shops, I would be a happy person indeed.
...but what would you call them? I think it's Microsoft's Experts, Apple's Geniouses, and Google's...I dunno, kNow-ers?

Nexus 5 confirmation?

So I've been having problems with my Nexus 4 device since I've received one, and now on my third. The usual over heating issues, screen blemishing, battery life issues, problems with people hearing me, etc. Have all been issues I've had with my replacements. So, I called today and told the young woman about my issues and I asked if LG has just dropped the ball on this product, in terms of manufacturing. It was a nice convo and she asked if I would like a refund. I said no, because I've had a Nexus 4 since November, and I felt it would be wrong to get my money back. She says let me put you on hold and I'll order a replacement. After about 30 seconds, she comes back on the phone and tells me I should do the refund. She said if I could wait a couple weeks with my phone and send it back, it would be "in my best interest". I jokingly said "ohhh so you're saying to get my money back and get the Nexus 5 next month!". Expecting the usual stating of ignorance on the subject, she just says, "yes, you can use the refund to get a new phone". I didn't want to get her in trouble so I basically said gotcha, thanked her, and now I'm getting a full refund. Google is so classy, and I wanted to share this with everyone.
So, the wait for the next release seems to be shorter than we expect (early October?). What do y'all think about this? Is this a sign of things to be soon?
Sent from my Nexus 4 using xda app-developers app

........
We all know there a new nexus out every year so yea. This is nothing new.
Sent from my Nexus 4 using Tapatalk 4

nikeman513 said:
So I've been having problems with my Nexus 4 device since I've received one, and now on my third. The usual over heating issues, screen blemishing, battery life issues, problems with people hearing me, etc. Have all been issues I've had with my replacements. So, I called today and told the young woman about my issues and I asked if LG has just dropped the ball on this product, in terms of manufacturing. It was a nice convo and she asked if I would like a refund. I said no, because I've had a Nexus 4 since November, and I felt it would be wrong to get my money back. She says let me put you on hold and I'll order a replacement. After about 30 seconds, she comes back on the phone and tells me I should do the refund. She said if I could wait a couple weeks with my phone and send it back, it would be "in my best interest". I jokingly said "ohhh so you're saying to get my money back and get the Nexus 5 next month!". Expecting the usual stating of ignorance on the subject, she just says, "yes, you can use the refund to get a new phone". I didn't want to get her in trouble so I basically said gotcha, thanked her, and now I'm getting a full refund. Google is so classy, and I wanted to share this with everyone.
So, the wait for the next release seems to be shorter than we expect (early October?). What do y'all think about this? Is this a sign of things to be soon?
Click to expand...
Click to collapse
All right, I'm going to be honest. I came into this thread expecting a link to some random website that "confirms" the Nexus 5. Thankfully, I was wrong.
That's really cool, man. I'm sure if she got found out, she could get in some serious trouble, so it's kind of cool to see a CSR looking out for a customer instead of staying quiet and keeping their head down. One thing to note though: I'm sure when you said "next month", the kind woman interpreted that as "around next month". I don't think she was actually quoting you a timeline, just kind of saying that it'll come out here soon so you should get a refund.

I've never had any of the issues stated. Maybe it's just bad parts or bad timing. But I'd never give up on my Nexus 4. I love that phone and I'd support it all the way.

Misledz said:
I've never had any of the issues stated. Maybe it's just bad parts or bad timing. But I'd never give up on my Nexus 4. I love that phone and I'd support it all the way.
Click to expand...
Click to collapse
How has your battery life been?

Artego said:
How has your battery life been?
Click to expand...
Click to collapse
Because some people say that screen time is at max 5 hours. I barely even touch 5 hrs. So I'd say abysmal.
Sent from my Nexus 4 using Tapatalk 4

Thanks for the positive replies. She probably did mean October in terms of month, not actually 30 days, but still, I thought you all would like this info. Still I didn't release her name to protect her, but she was a very nice girl who understood my issues, and even confirmed that they existed. I get about 6 hours of usage. I probably use my phone less than average. I worm for VZW and use the GS4 more, due to LTE being faster than Net10. Anyone know a better prepaid service for the $? Net10 has been kind of slow recently... Google Now takes a while to interpret with 3 bars HSPA+. Proxy maybe the problem?
Sent from my Nexus 4 using xda app-developers app

nikeman513 said:
Thanks for the positive replies. She probably did mean October in terms of month, not actually 30 days, but still, I thought you all would like this info. Still I didn't release her name to protect her, but she was a very nice girl who understood my issues, and even confirmed that they existed. I get about 6 hours of usage. I probably use my phone less than average. I worm for VZW and use the GS4 more, due to LTE being faster than Net10. Anyone know a better prepaid service for the $? Net10 has been kind of slow recently... Google Now takes a while to interpret with 3 bars HSPA+. Proxy maybe the problem?
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Wait, this is a conversation you had with Google customer service, or your wireless carrier? If it was Google, I can only assume that (since they are discontinuing the Nexus 4), the only way to refund or give you a "replacement" would be with a new model. T-Mobile does this all the time. If you have a phone under current warranty and they discontinue, they will give you the next "better" phone in line.
As for your Google Now, is that only when you use voice to text?

lbingham said:
Wait, this is a conversation you had with Google customer service, or your wireless carrier? If it was Google, I can only assume that (since they are discontinuing the Nexus 4), the only way to refund or give you a "replacement" would be with a new model. T-Mobile does this all the time. If you have a phone under current warranty and they discontinue, they will give you the next "better" phone in line.
As for your Google Now, is that only when you use voice to text?
Click to expand...
Click to collapse
It's not necessarily the best phone in line. They give you something of similar price or similar specs. But nothing better in those terms. I've also had to deal with them in terms of this and was told on a few occasions they rarely or never do this anymore. They will keep sending you the same device. Only time they won't is if the device is out of stock or discontinued. Even then you won't like the options and its not something you can pick.
Sent from my HTC One using xda app-developers app

monkeypaws said:
It's not necessarily the best phone in line. They give you something of similar price or similar specs. But nothing better in those terms. I've also had to deal with them in terms of this and was told on a few occasions they rarely or never do this anymore. They will keep sending you the same device. Only time they won't is if the device is out of stock or discontinued. Even then you won't like the options and its not something you can pick.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Very true that you can't pick. Maybe you had some bad luck. My friend just returned his HTC One S and T-Mo offered him a Nexus 4. Seems like a better phone to me. Also, Google usually only has one phone to offer; and, in this case, I know I would like the option.

I can only imagine how big the "Nexus 5 order and shipping thread" will be this time. Everyone is going to be so worried about getting their new phone and contemplating reasons with everyone as to why it does not ship right away, or any other problems we all had during the 4 release lol. I hope this release goes smooth and that Google has upgraded their website servers since then...

October 30.

October 14
Sent from my Xperia Neo V using xda premium

lbingham said:
Wait, this is a conversation you had with Google customer service, or your wireless carrier? If it was Google, I can only assume that (since they are discontinuing the Nexus 4), the only way to refund or give you a "replacement" would be with a new model.
Click to expand...
Click to collapse
Why do you say that? Apple stores still carry iPhone 3gs' for replacements. Usually they will ramp down production but are still able to produce enough warranty phones for quite some time.

bozzykid said:
Why do you say that? Apple stores still carry iPhone 3gs' for replacements. Usually they will ramp down production but are still able to produce enough warranty phones for quite some time.
Click to expand...
Click to collapse
I don't know a ton about Apple's returns, especially on a 3gs. It seems crazy that Googlr would continue buying Nexus 4s and stop selling them. It's not like Apple who produces their own product. Also, I'd imagine those replacement 3gs are probably refurbs, not new.
Anyway, I hope the OP keeps us updated with what happens. I'm curious to find out why they would say it is in his best interest to wait.
Sent from my Nexus 4 using XDA Premium 4 mobile app