Just got my new Tmobile Vario III - re badged Kaiser. But how do I enable Hsdpa (I think that's what its called). Am in London where I have heard it works but no sign and nothing in manual either - do get GPRS and 3G. Any tips?
HSDPA works straight out of the box (AFAIK). When you connect to the next it says "Connecting to GPRS, 3G..." and if your in an area with HSDPA a little "H" will apear at the top. If not a "3G" will appear in the same place.
I'm on T-Mob in UK and have had HSDPA with a connection of just under 1Mbps, though recently I haven't had it for some reason.
jbevan said:
Just got my new Tmobile Vario III - re badged Kaiser. But how do I enable Hsdpa (I think that's what its called). Am in London where I have heard it works but no sign and nothing in manual either - do get GPRS and 3G. Any tips?
Click to expand...
Click to collapse
Download KaiserTweak - see the thread at the top of this forum - there's a function on that utility to ensure HSDPA is turned on.
If the little H isn't appearing after that when you are downloading in 3G areas then you might need to check with T-mobile to ensure that you have access to HSDPA.
Not sure if I'm allowed to do this but there's a thread on another forum about this:
http://www.modaco.com/content/HTC-Kaiser-Kaiser-MoDaCo-com/260833/HSDPA-frustration-on-Vario-III/
Reportedly, HSDPA is now only offered on Web&Walk Plus - that does correspond with my recent experience since I didn't have it enabled until I upgraded to W&W Plus after which it automatically appeared without me asking...
If this is the case, I'm sure there are going to be complaints, but it really is consistent with the long-standing Web&Walk terms and conditions. The basic service was only ever intended to support light-weight web browsing and you were always supposed to pay the Plus premium before using your line to provide a mobile link for your laptop. Like many others, I broke the rules occasionally but now that I am making more serious use of my Vario III as the mobile data link for my laptop, I have gone legal and coughed up the extra few quid per month - it's still the best deal in town!
Martin
Same here I just upgraded from Web n Walk to the Web n Walk Plus package costs me an extra fiver a month but for how I use the phone it's well worth it.
im on standard w&w 7.50 per month phone, 150, and ask them to enable hsdpa, that all i did!
if they say no, phone and try again until you get someone, either clueless, or dont careless?
Apparently, since 19th November anyone one Web n Walk standard or the pay as you use service will not get HSDPA.
You need to be on Web n walk plus or Max.
Even if you call back a few times, they will put you through their tech support who have now all been instructed to deny you HSDPA.
Bad News, I'm going to complain about it.
Im on normal Web n walk - all i had to do was call T-mobile and request that they activate HSDPA on my account.
Boom.
Job done!
Is it really enabled?
OK.
I am currently on the phone to them for a second time. Both times have been told quite adamantly that HSDPA is enabled on my price plan which is the standard Web N' Walk.
I went into a bit of a rant telling them that there was no way that it was enabled and they have gone off to check with techies again. I'm guessing they are being told to say that as a standard fob off.
Will see where this attempt ends up.
Finally went through 3-4 customer service staff, a couple of first line techies all of whom told me HSDPA was enabled.
After finally insisting that they were still talking out their arses I got through to a proper techie who told me what everybody else has been saying about needing the upgrade to Web N' Walk Plus.
I then got in that lovely situation where I bought the upgrade from a shop (on their recommendation due to stock levels) and now have to go back to the shop and try and sort something out with the shop manager who will have to phone them to see what they can sort out. I am hoping that they are going to give me the upgrade for free, but we will wait and see. Will be extremely pissed-off if they make me go back to the store and don't give me anything.
The long and the short of it is that I doubt anybody is going to get it enabled anymore without upgrading. If I had bought it online or through the phone I think they would have given me the upgrade for free straight away. There was no way they were enabling it on the standard Web N' Walk for me.
I keep my fingers crossed for everybody who does have it and hope that they don't bring them all into line. I think if enough people complain as I have just done I think they'll probably enable it just to stop the barrage of phone calls.
Do your homework!
T-Mobile does NOT have a high speed data service. Your phone may show an H, but GPRS is all their network has. That's why they don't do business accounts.
Note the nationalities of the other posters -- T-Mobile in Europe does indeed have 3G. It's just T-Mobile USA that's behind for the moment; they're building up their US 3G network on 1700 MHz.
GSLEON3 said:
T-Mobile does NOT have a high speed data service. Your phone may show an H, but GPRS is all their network has. That's why they don't do business accounts.
Click to expand...
Click to collapse
Maybe that's true in your neck of the woods, but in UK, they definitely have
HSDPA (with pretty good coverage) and also business accounts
As I said before, the lack of HSDPA on basic Web&Walk is only a significant issue if you are breaking the terms and conditions... Basic rate W&W was only ever intended to support informational web browsing and email on your phone or PDA - you were always supposed to pay the Plus premium for heavier usage. I'm sure many of us broke the rules sometime, but you can't be too surprised if they take steps to plug the loopholes. £12/month for unlimited internet usage through your phone is still pretty good compared with the competition - they certainly have similar headline prices, but check the terms and conditions (particularly their definition of "fair use")
Marin
Pooper said:
Im on normal Web n walk - all i had to do was call T-mobile and request that they activate HSDPA on my account.
Boom.
Job done!
Click to expand...
Click to collapse
Lucky you, I've now tried to call 11 times and got the same message each.
"No way Jose, unless you upgrade to W+W Plus."
If your account was created before the 17th October then it seems that they can simply switch it on on your account. After that date the option isn't there for them to enable. Which is what happened to me
Just to highlight a good point made elsewhere, unless you're downloading large files all the time it's perfectly possible to live without HSDPA. I'm on PAYG and only really browse/email; the most I'll pay is £30/month. To pay £42.50 for the extra privilege of HSDPA (if you have coverage) on WnW+ simply isn't worth it!
Modgy said:
Just to highlight a good point made elsewhere, unless you're downloading large files all the time it's perfectly possible to live without HSDPA. I'm on PAYG and only really browse/email; the most I'll pay is £30/month. To pay £42.50 for the extra privilege of HSDPA (if you have coverage) on WnW+ simply isn't worth it!
Click to expand...
Click to collapse
I totally agree with the sentiment here, if you only use your phone for email & browsing, the WNW is probably good enough. I pay for WNWplus because I connect my laptop to the phone & benefit from HSDPA where available.
However the price difference between equivalent WNW & WNWplus packages is only £5 per month, so I'm happy to pay it. I can't justfy to myself the extra for WNWmax - I don't need IM & skype etc.
Could someone just clarify - If I see an "H" in the data connection, does that mean HSDPA is enabled? (on UK T-Mob). Thanks
Yes it does
for those of you that dont know video share does not work on the htc fuze it your settings say wap.cingular. att has tried to fix this with no success still waiting on a call back from them. we know that the settings should say ims.cingular butmanually changing it does not work it has to come from htc like that. so it anyone has any suggestion please post. and yes i do have the service from att and it works on other video share phones.
I have had alot of issues with differant devices and VIDEO SHARE, to that i will say this; have them remove the soc code(feature) and then add it back to the account after a soft reset on your device. This has been the process that has corrected mine for many of my devices.
Any relief on this? curious if it is the ROM I am using or if it really isnt working.
iceberg1824 said:
for those of you that dont know video share does not work on the htc fuze it your settings say wap.cingular. att has tried to fix this with no success still waiting on a call back from them. we know that the settings should say ims.cingular butmanually changing it does not work it has to come from htc like that. so it anyone has any suggestion please post. and yes i do have the service from att and it works on other video share phones.
Click to expand...
Click to collapse
strangely my phone sometimes says ims.cingular and I cannot connect and it asks for a password on boot up. Most of the time it is wap.cingular. Weird...
As for videoshare, you have to be on a 3g (H) connection to stream data and talk at the same time. I haven't tried the videoshare, but I will test and see what I get....any other ideas?
Video Share Checklist
I just thought I'd share my experience with getting Video Share to work properly on the FUZE (and on my LG VU) So here it is:
Checklist
3G Service Area: you (and the other party) MUST be in a 3g service area, with at least 2 bars, why 2 bars you ask? well, quality of service mainly, less than 2 bars and your 3G will be very slow, remember you're trying to transmit alot of data with Video share.
A Data Plan: This was a shock, but not really... if you don't want to be charged for every KB of data sent / received in addition to the 35 cents per minute pay per use or whichever plan you have, you must have a good data plan to cover the charges... I don't understand why AT&T feels they must double charge, once for the feature and then for the data to use that feature, MMS Messages do the same... if they charge a high rate for MMS, you shouldnt be charged for the associated DATA, what a rip!
Video Share PPU, Starter, or Premium service (the service itself) -- not much to say but DUH, also the receiver must have this service and an appropriate data plan as mentioned above or you will never see the option on your phone during a call.
IMS APN Feature: (FREE) Although the guy I finally got a hold of to make this all work (who had a thick accent and was hard to understand, but knew what he was doing) told me that video share will work with wap.cingular, there have been reports that it doesn't. When you provision Video share the network automatically changes your APN to ims.cingular, IMS APN feature must be on your account for access or it could give you all sorts of problems form "forbidden" on browsing to rejected emails/mms. If you have a 3G phone this is most likely on your account, it is the new higher speed apn for 3G, maybe that's why the internal customer service code for it is "3GMM" hmm....
Correct settings in your phone: I'm not going to go into those details here, but its obvious, you must have the correct settings.
Correct IMEI: Here's the fun one, I had tried everything above as mentioned in scattered posts throughout the net only to call at&t several times getting frustrated over not getting any results, the final time I called them I ended up talking to some guy in a "special department" related to video share issues. After reviewing all settings on my account he finally figured out the problem (which took him about 2 minutes after getting transfered) the IMEI numbers for my phones were not listed in the system. (blame the dealer I bought the phones from as they are supposed to enter this) there are several places the IMEI's get listed, and I'd think they could easily pluck this information from the network when the phone registers but no, I read him my IMEI information from both lines on my account that video share didn't work for (the FUZE and the VU), he had us remove the batteries as he sent the updates across the network, and BAM the very next call between the phones and video share works like a champ. What this boiled down to is the network didn't know what type of phone I had and what features to turn on and what to do to make the phones talk to each other in a compatible form. I'd think this would cause all sorts of other issues with the network too, not just for video share.
A final note on this: if you change phones, make sure you call and have the IMEI information updated, if I change my FUZE for another FUZE it would probably work, but if I swap the device out for a different model it would not necessarily pick the most compatible features for my phone...
Privisioned Dates: When you go to your online account management and add features, it says they are immediately effective, sometimes this is true, but in the case of my account it likes to post-date to the next bill cycle. This is especially true when you visit an AT&T store, it will definitely post-date there. I had 3 IMS APN features and Video Share features on my account, all with different dates, this is because, I tried to add and 2 people at the store tried to add, to make sure Video Share and IMS are on your account and active / effective TODAY you have no choice but to call customer service and tell them you want them on your account effective immediately. While it will appear on your account management that you have it, don't trust it as it only checks for the feature, not the active dates.
And finally the internet connection: Some people have noted that your connection must be active before the call, this is not true although it is very helpful. The video share negotiation takes place over the phone control channel, when it is determined that you both have the service and compatible phones it will send a message to both phones. They will then try to turn on their data connections and verify with the server whether or not the option should be turned on. If your data is active before the call your video share button will be available instantly as it is for me. If it is NOT then it will take ~20 seconds or more to connect to the net and contact the server to verify, then turn on the option for you. Just make sure your internet works in general and that you can connect and you should have no problems during a normal call.
I hope this helps at least some of the people out there having this issue, and maybe some others having other issues with the network. Sorry for the long post
vs is ok now
OK this is a miracle finally got my HTC fuze to do video share. When I started this thread I was so mad at ATT and htc. Well here is the deal I had tried just about every avenue to get this to work and after reading whitehawk82 post, one of his points stood out.
FIRST make sure you have the latest sim card from ATT and IMS APN Feature is activated, now be aware that ATT needs to reset your entire data service so the ims.cingular can kick in on the ATT fuze. To make sure this is working when you turn on your fuze it will automatically connect to ims.cingular as with all video share phones.
SECOND now that you are connected you would think it would work, well not quite that easy. Now you need to re-install original ATT fuze rom and finally when you go to contacts live video share call will no longer be grayed out. Put back all your info manually for best results sprite restore may put back some incorrect settings.
whitehawk82 said:
I just thought I'd share my experience with getting Video Share to work properly on the FUZE (and on my LG VU) So here it is:
Checklist
3G Service Area: you (and the other party) MUST be in a 3g service area, with at least 2 bars, why 2 bars you ask? well, quality of service mainly, less than 2 bars and your 3G will be very slow, remember you're trying to transmit alot of data with Video share.
A Data Plan: This was a shock, but not really... if you don't want to be charged for every KB of data sent / received in addition to the 35 cents per minute pay per use or whichever plan you have, you must have a good data plan to cover the charges... I don't understand why AT&T feels they must double charge, once for the feature and then for the data to use that feature, MMS Messages do the same... if they charge a high rate for MMS, you shouldnt be charged for the associated DATA, what a rip!
Video Share PPU, Starter, or Premium service (the service itself) -- not much to say but DUH, also the receiver must have this service and an appropriate data plan as mentioned above or you will never see the option on your phone during a call.
IMS APN Feature: (FREE) Although the guy I finally got a hold of to make this all work (who had a thick accent and was hard to understand, but knew what he was doing) told me that video share will work with wap.cingular, there have been reports that it doesn't. When you provision Video share the network automatically changes your APN to ims.cingular, IMS APN feature must be on your account for access or it could give you all sorts of problems form "forbidden" on browsing to rejected emails/mms. If you have a 3G phone this is most likely on your account, it is the new higher speed apn for 3G, maybe that's why the internal customer service code for it is "3GMM" hmm....
Correct settings in your phone: I'm not going to go into those details here, but its obvious, you must have the correct settings.
Correct IMEI: Here's the fun one, I had tried everything above as mentioned in scattered posts throughout the net only to call at&t several times getting frustrated over not getting any results, the final time I called them I ended up talking to some guy in a "special department" related to video share issues. After reviewing all settings on my account he finally figured out the problem (which took him about 2 minutes after getting transfered) the IMEI numbers for my phones were not listed in the system. (blame the dealer I bought the phones from as they are supposed to enter this) there are several places the IMEI's get listed, and I'd think they could easily pluck this information from the network when the phone registers but no, I read him my IMEI information from both lines on my account that video share didn't work for (the FUZE and the VU), he had us remove the batteries as he sent the updates across the network, and BAM the very next call between the phones and video share works like a champ. What this boiled down to is the network didn't know what type of phone I had and what features to turn on and what to do to make the phones talk to each other in a compatible form. I'd think this would cause all sorts of other issues with the network too, not just for video share.
A final note on this: if you change phones, make sure you call and have the IMEI information updated, if I change my FUZE for another FUZE it would probably work, but if I swap the device out for a different model it would not necessarily pick the most compatible features for my phone...
Privisioned Dates: When you go to your online account management and add features, it says they are immediately effective, sometimes this is true, but in the case of my account it likes to post-date to the next bill cycle. This is especially true when you visit an AT&T store, it will definitely post-date there. I had 3 IMS APN features and Video Share features on my account, all with different dates, this is because, I tried to add and 2 people at the store tried to add, to make sure Video Share and IMS are on your account and active / effective TODAY you have no choice but to call customer service and tell them you want them on your account effective immediately. While it will appear on your account management that you have it, don't trust it as it only checks for the feature, not the active dates.
And finally the internet connection: Some people have noted that your connection must be active before the call, this is not true although it is very helpful. The video share negotiation takes place over the phone control channel, when it is determined that you both have the service and compatible phones it will send a message to both phones. They will then try to turn on their data connections and verify with the server whether or not the option should be turned on. If your data is active before the call your video share button will be available instantly as it is for me. If it is NOT then it will take ~20 seconds or more to connect to the net and contact the server to verify, then turn on the option for you. Just make sure your internet works in general and that you can connect and you should have no problems during a normal call.
I hope this helps at least some of the people out there having this issue, and maybe some others having other issues with the network. Sorry for the long post
Click to expand...
Click to collapse
And this is why Video Share will NEVER take off. It's too ****ing complicated to get working on 2 devices, and it is completely USELESS. Seriously... I talk to people online and we both have webcams, but we don't get on cam just to talk. We just talk. Video is such an unnecessary part of every day communication.
I recently bought an imported unlocked Diamond2. I have AT&T as phone provider. The first day I setup my data plan, it worked, since it stopped. When I call them they say that I can't have data plan with this phone since it's not an AT&T phone and that was the reason why I couldn't access internet.
My concern is: At the beginning, I worked!!! It's just a day after the activation of the data plan that it stops working; I have a feeling that they may have blocked my phone after detecting that it wasn't an at&t phone.
Also when I go do "Data Connection Setup", I can clearly select "United States" and "AT&T"...
Has anyone encounter this issue? Has anyone got a data plan with AT&T and got it to work with the Diamond2?
They killed mine too. I switched over to pay as you go for now until i can get another plan. I will not stay with a company that shafts you at every turn.
OK so it's not just an impression, they really did block the phone... Is this legal???
In any case, I'm going to call T-Mobile to know if this will work.
Unfortunately, yes they can. Most of the time they don't care but since they have contracts with the phone makers and some are exclusively with them, they don't want people to just go out and get whatever phone and use it on their network while they lose money with the contracts they have with the vendors they own. Its all about the bottom line for them and as a business its their right, although I am with you, I hate that; however, its understandable, they are out there to make money. Now I know for sure from AT&T techs that if the phone you are using is NOT on their hardware list BUT its made by one of the hardware providers they have a contract with, then they don't block it. If that helps any.
To give you an example, I have an iPAQ 910c, not a device they sell, but since they support iPAQ 6515, they don't mess with me. I had a Q9h (before my wife took it) and then my friend gave me his HK version I think known as Q9M or something crazy like that and it works fine because its still a Q. You get the idea.
OK.
So I actually got tricked by a d#[email protected]%ss at&t guy who ensured me that my phone couldn't work since it was not an 'at&t certified' phone, which made me suspicious since it first worked.
Then when I read the post of someone having the same issue, I got intrigued and I called AT&T again... with the intention to talk to a manager and to clarify the situation.
This time I ended up talking with a very nice lady, which couldn't help me much except by assuring that the problem wasn't on their side and that my phone should work if it ever worked.
So I started thinking and realized that I actually changed ONE thing between the time it was working and the time it stops working... Guess what... That ONE thing was actually the reason why I couldn't connect to the net anymore...
Back then, I was annoyed by the USSD notification message which kept popping up every hour or so saying: "Your last transaction costs you $0.00..." making by phone beeping every single time... I found that it was actually possible to disable them (http://forum.xda-developers.com/showthread.php?t=326851).
Well the problem by disabling them is actually you loose also you internet connection . I didn't realize it immediately since I had my wifi connection working.
Now I'm back to day one:
- internet work
- i'm still deeply annoyed by the USSD notification message mentioning a $0.00 transaction
There you have it. They might be money hungry corporate bastards and we may wish them to crash and burn but "sometimes" even they are not at fault and crap just happens. Glad you figured it out and its working for you and remember that although they can block the phone as long its by a manufacturer they support, its unlikely. Take care.
At least they are supporting the HTC Fuze which is a touch pro little brother of the diamond, father of the diamond2
They can't ban an uncle, right?
kandjar said:
At least they are supporting the HTC Fuze which is a touch pro little brother of the diamond, father of the diamond2
They can't ban an uncle, right?
Click to expand...
Click to collapse
They can try but you mess with my uncle, you mess with me
that's rough. Mine still seems to be working. Since I reset my phone youtube stopped working but me setting up VOiP might have jacked that up. make sure your connections are set to wap.cingular... other than that I'll let you guys know if mine shuts off.
infamouspt said:
that's rough. Mine still seems to be working. Since I reset my phone youtube stopped working but me setting up VOiP might have jacked that up. make sure your connections are set to wap.cingular... other than that I'll let you guys know if mine shuts off.
Click to expand...
Click to collapse
Don't sweat it bud, probably a setting got screwy somewhere, it happens quite easily actually. Hope you figure it out but all else fails, nothing more surefire than a reset although its overkill and hope it doesn't come to that.
WOW that really sucks. Have you made sure that you have the right settings? Don't know what they are for ATT. For T-mobile my settings did not work the first day and I was freaking out. The next day everything worked fine.
All I can say is switch to T-mobile. I have been with them since they were VoiceStream. In My 8 years with them I have only owned 2 T-mobile branded phones. The Nokia 3390 and a Rizr Beause my phone got stolen and I needed one bad. The rest of my phones have been Unlocked/Unbranded. I use the $5.99 Unlimited Data Plan Which now is $9.99 but is limited to the amount of data. I used to pay $2.99 but when I got the Rizr was stupid and signed a new contract. T-mobile has never blocked any of my services.
Wow that sound cheap! I'll definitively consider switching once my current pay-as-you-go stuff expire...
Really like the phone but no 3G and switching to Asus P835. At least will get 3G in 1900 frequency area.This one only got 900/2100. Same price..
For AT&T, don't pay the ridiculous price of a data plan, sign up for MediaNET, same exact internet and its much much cheaper. Just whatever you do, DO NOT TELL THEM you have a PDA and on the accounts page DO NOT update your phone to match the PDA, just pick a generic version of the bran you are using.
Which MediaNet plan are you talking about?
I m currently using (trying) the 20$ for 100MB per month as pay-as-you-go service; is there any cheaper one?
(I also notice that youtube doesn't work, even if everything else seems to be working fine (web access, mail, weather...))
kandjar said:
Which MediaNet plan are you talking about?
I m currently using (trying) the 20$ for 100MB per month as pay-as-you-go service; is there any cheaper one?
(I also notice that youtube doesn't work, even if everything else seems to be working fine (web access, mail, weather...))
Click to expand...
Click to collapse
The one matching your usage habits. There is cheaper one, the last I checked they had a 5.99 for 500 mb I think. You can check but I can check for you if you want, let me know.
Anyone else running the G5S+ on Sprint? It's working fairly well for me other than a couple of IPv6/IPv4 connection issues. However, is it normal for Cellular network settings to not include any kind of APN settings/options? We have six different devices on our family Sprint account -- Nexus 6, Samsung Galaxy S5 Active, Samsung Galaxy S3, iPhone 7, iPhone 6+, and now the G5S+. All of the other devices have a way to edit the APN settings, even when running the stock, unrooted ROM. I'm waiting to root my G5S+ until after an official Oreo update. Is this a limitation of the stock ROM?
My concern is mostly for when I travel out of the country. I know from past experience I'll need to be able to select the proper APN to get the best connectivity, but I've also needed to select the correct APN locally sometimes like when my phone(s) freak out and only connect to the CDMA_0 APN so I'm stuck on 3G.
internetpilot said:
Anyone else running the G5S+ on Sprint? It's working fairly well for me other than a couple of IPv6/IPv4 connection issues. However, is it normal for Cellular network settings to not include any kind of APN settings/options? We have six different devices on our family Sprint account -- Nexus 6, Samsung Galaxy S5 Active, Samsung Galaxy S3, iPhone 7, iPhone 6+, and now the G5S+. All of the other devices have a way to edit the APN settings, even when running the stock, unrooted ROM. I'm waiting to root my G5S+ until after an official Oreo update. Is this a limitation of the stock ROM?
My concern is mostly for when I travel out of the country. I know from past experience I'll need to be able to select the proper APN to get the best connectivity, but I've also needed to select the correct APN locally sometimes like when my phone(s) freak out and only connect to the CDMA_0 APN so I'm stuck on 3G.
Click to expand...
Click to collapse
There should be, even on stock. Might be a problem with the sim - contact Sprint for help
Phazmos said:
There should be, even on stock. Might be a problem with the sim - contact Sprint for help
Click to expand...
Click to collapse
Oh, I already have contacted Sprint several times, and had the SIM switched out 3x now. This is a different type of Sprint SIM than I had in my Nexus 6. I think it's probably going to require root and modifying the build.prop or even a custom ROM, which I don't really want to do until the Oreo OTA comes out or at least a much more stable custom ROM than what we have now for this phone.
The Sprint network has gotten a little weird. First this new 3-in-one SIM, which seems to have locked-down APN settings, and then this phone also only has an IPv6 IP#, which is causing a couple problems with monitoring my IP security cameras at both my homes (neither of my ISP's are fully on IPv6 yet), but also even Google Weather and the Android Wear Play Store won't connect on my Asus ZenWatch 3 paired through this phone and only using mobile data. If I connect the phone to wifi (anywhere -- home, public, etc.), the IP cameras, Google Weather, and Wear Play Store all work fine. It's just bizarre that Sprint isn't running a dual stack IPv4/IPv6 network until everything is IPv6. Most things work fine on my phone -- regular Play Store, Netflix, all social media, and even TeamViewer and Plex, which both are hosted the same IPv4 networks that have the IPv4 security cameras . I guess it's because all these other services are running some kind of dual stack configuration at their end, but I'm very surprised that Google Weather and the Wear Play Store apparently is not.
I've yet to find anyone else who is using this phone on Sprint to confirm that they're encountering the same thing I am.
internetpilot said:
Oh, I already have contacted Sprint several times, and had the SIM switched out 3x now. This is a different type of Sprint SIM than I had in my Nexus 6. I think it's probably going to require root and modifying the build.prop or even a custom ROM, which I don't really want to do until the Oreo OTA comes out or at least a much more stable custom ROM than what we have now for this phone.
The Sprint network has gotten a little weird. First this new 3-in-one SIM, which seems to have locked-down APN settings, and then this phone also only has an IPv6 IP#, which is causing a couple problems with monitoring my IP security cameras at both my homes (neither of my ISP's are fully on IPv6 yet), but also even Google Weather and the Android Wear Play Store won't connect on my Asus ZenWatch 3 paired through this phone and only using mobile data. If I connect the phone to wifi (anywhere -- home, public, etc.), the IP cameras, Google Weather, and Wear Play Store all work fine. It's just bizarre that Sprint isn't running a dual stack IPv4/IPv6 network until everything is IPv6. Most things work fine on my phone -- regular Play Store, Netflix, all social media, and even TeamViewer and Plex, which both are hosted the same IPv4 networks that have the IPv4 security cameras . I guess it's because all these other services are running some kind of dual stack configuration at their end, but I'm very surprised that Google Weather and the Wear Play Store apparently is not.
I've yet to find anyone else who is using this phone on Sprint to confirm that they're encountering the same thing I am.
Click to expand...
Click to collapse
I'm glad I never used Sprint, mainly cuz I've heard of so many problems with them over the years, and where I am it's basically att or Verizon if ya want any kind of coverage (rural + mountains = shirty cell coverage). Did you get the phone from Sprint? I'm wondering if it's locked down for Sprint - last time I used a locked down device was about 6 years ago. I always thought apns were handled by the os, but if it's locked down, it could be handled by the sim. Now I'm curious - what would happen if you popped in a sim from one of those other devices that do work?
Unlock, root and roms - not many available right now (new devices always take a while - especially if uptake is slow), but what's out there now are pretty much stable enough for daily use. This device is supposed to get Oreo, but probably not till sometime next year (I'm not running it yet but only cuz the features I want aren't there yet). Ipv6 implementation - lol - I've worked with a few network engineers over the years and when the talk of ipv6 started up, they went crazy. Implementing it, even on a small scale isn't an easy thing, imagine on a nation wide, or world wide scale. It started about 5 years ago, and it'll probably take another 5+ before everything is compatible. Anyway, I ramble - good luck , I do hope it gets sorted out for ya!
Phazmos said:
I'm glad I never used Sprint, mainly cuz I've heard of so many problems with them over the years, and where I am it's basically att or Verizon if ya want any kind of coverage (rural + mountains = shirty cell coverage). Did you get the phone from Sprint? I'm wondering if it's locked down for Sprint - last time I used a locked down device was about 6 years ago. I always thought apns were handled by the os, but if it's locked down, it could be handled by the sim. Now I'm curious - what would happen if you popped in a sim from one of those other devices that do work?
Unlock, root and roms - not many available right now (new devices always take a while - especially if uptake is slow), but what's out there now are pretty much stable enough for daily use. This device is supposed to get Oreo, but probably not till sometime next year (I'm not running it yet but only cuz the features I want aren't there yet). Ipv6 implementation - lol - I've worked with a few network engineers over the years and when the talk of ipv6 started up, they went crazy. Implementing it, even on a small scale isn't an easy thing, imagine on a nation wide, or world wide scale. It started about 5 years ago, and it'll probably take another 5+ before everything is compatible. Anyway, I ramble - good luck , I do hope it gets sorted out for ya!
Click to expand...
Click to collapse
No, it's a carrier independent unlocked phone that I bought from BestBuy.com (because they offered the best price for the 64gb version through a Cyber Monday sale). Except for the iPhone (and maybe the newer Samsung models), Sprint phones don't have removable SIMs -- they're built-in to the phone making them a special Sprint-only phone. That's the way my Samsung Galaxy Note 2 was. After my Note 2, I bought an unlocked Google (Motorola) Nexus 6 and used a SIM to use it on Sprint (and had access to APN setting as soon as I activated the phone), but that SIM isn't compatible with the G5S+ even though they're both Motorola phones, have the same radios, etc. I'm pretty sure my current problem is the SIM, but I don't think it's unsolvable. I just think I'll need to root and mod or ROM the device to get access to those settings. I know this is one of Sprint's newest SIMs (they have like 22 different SIMs), so I'm sure this is just another attempt by Sprint to lock down unlocked carrier independent phones on their network to help reduce excessive roaming (on Verizon towers) which costs Sprint money.
I've been on Sprint for like 15 years. The only reason I stayed on them is because the others aren't really any better, and Sprint is the only one who truly offers unlimited everything (which is really good to have for a family of six). Starting like 3 years ago (when Sprint and Samsung abruptly abandoned the Samsung Galaxy Note 2 rather early), I refused to buy Sprint locked-down phones because they require to sign another 2 year contract commitment. Whereas right now if Sprint ticks me off (like they did a couple of years ago when they sent me a $500 bill for "free" international roaming), I can just immediately drop them and move on with no penalty and even take my phone with me.
This is the first Android phone I've owned that I haven't immediately rooted. I even rooted all my family's locked Sprint phones. There just isn't much support for this phone from 3rd-party devs (yet or maybe ever since it's just a "special edition" upgrade?), so I really want that OTA Oreo update in place before I root it. I came pretty close to immediately rooting this phone, but then decided not to when saw some people had problems getting it back to stock enough to take the OTAs from Moto. I actually like the Moto Android (along with a heavily themed Nova launcher) experience enough to not feel the overwhelming need for a custom ROM, so about the only thing I really want root for is to get a better camera app (preferably Google Camera), wifi tethering, and Titanium Backup. I'm even getting used to the stock Moto camera app, so I'm not really feeling the pressing need for the Google Camera as much. I wouldn't mind getting LineageOS 15 on here, but there isn't an official version and it doesn't seem very stable yet on any device. I tend to keep my phones for a while (three years for my Nexus 6 and Note 2), so I tend to outlast most 3rd-party dev ROM support, which is why I tend to just go with LineageOS (and before that CyanogenMod) which doesn't just vanish one day like individual dev ROMs do. We'll see what happens. Hopefully this phone will start seeing more developer activity. I was originally going to get the Moto G5+, which does have a lot more dev support, but considering how long I tend to keep phones, it didn't make sense not to buy the latest/greatest version.
I'm sure it will all eventually work out. Worst case scenario is that during a European vacation next Summer I won't be able to take full advantage of Sprint's free low speed international data roaming and texting, but even then I can always just grab a local PAYG SIM and use it.
internetpilot said:
No, it's a carrier independent unlocked phone that I bought from BestBuy.com (because they offered the best price for the 64gb version through a Cyber Monday sale). Except for the iPhone (and maybe the newer Samsung models), Sprint phones don't have removable SIMs -- they're built-in to the phone making them a special Sprint-only phone. That's the way my Samsung Galaxy Note 2 was. After my Note 2, I bought an unlocked Google (Motorola) Nexus 6 and used a SIM to use it on Sprint (and had access to APN setting as soon as I activated the phone), but that SIM isn't compatible with the G5S+ even though they're both Motorola phones, have the same radios, etc. I'm pretty sure my current problem is the SIM, but I don't think it's unsolvable. I just think I'll need to root and mod or ROM the device to get access to those settings. I know this is one of Sprint's newest SIMs (they have like 22 different SIMs), so I'm sure this is just another attempt by Sprint to lock down unlocked carrier independent phones on their network to help reduce excessive roaming (on Verizon towers) which costs Sprint money.
I've been on Sprint for like 15 years. The only reason I stayed on them is because the others aren't really any better, and Sprint is the only one who truly offers unlimited everything (which is really good to have for a family of six). Starting like 3 years ago (when Sprint and Samsung abruptly abandoned the Samsung Galaxy Note 2 rather early), I refused to buy Sprint locked-down phones because they require to sign another 2 year contract commitment. Whereas right now if Sprint ticks me off (like they did a couple of years ago when they sent me a $500 bill for "free" international roaming), I can just immediately drop them and move on with no penalty and even take my phone with me.
This is the first Android phone I've owned that I haven't immediately rooted. I even rooted all my family's locked Sprint phones. There just isn't much support for this phone from 3rd-party devs (yet or maybe ever since it's just a "special edition" upgrade?), so I really want that OTA Oreo update in place before I root it. I came pretty close to immediately rooting this phone, but then decided not to when saw some people had problems getting it back to stock enough to take the OTAs from Moto. I actually like the Moto Android (along with a heavily themed Nova launcher) experience enough to not feel the overwhelming need for a custom ROM, so about the only thing I really want root for is to get a better camera app (preferably Google Camera), wifi tethering, and Titanium Backup. I'm even getting used to the stock Moto camera app, so I'm not really feeling the pressing need for the Google Camera as much. I wouldn't mind getting LineageOS 15 on here, but there isn't an official version and it doesn't seem very stable yet on any device. I tend to keep my phones for a while (three years for my Nexus 6 and Note 2), so I tend to outlast most 3rd-party dev ROM support, which is why I tend to just go with LineageOS (and before that CyanogenMod) which doesn't just vanish one day like individual dev ROMs do. We'll see what happens. Hopefully this phone will start seeing more developer activity. I was originally going to get the Moto G5+, which does have a lot more dev support, but considering how long I tend to keep phones, it didn't make sense not to buy the latest/greatest version.
I'm sure it will all eventually work out. Worst case scenario is that during a European vacation next Summer I won't be able to take full advantage of Sprint's free low speed international data roaming and texting, but even then I can always just grab a local PAYG SIM and use it.
Click to expand...
Click to collapse
I've been following the few thread there are on this phone since I got it (about a month now), and others have had the same (no apn settings or can't change them) issue, but I just figured it was noob issues as I've always modified the apn and never had a problem, on stock or any of the roms available now, and I've tried them all. I'm an old tech guy (in age and computer experience - took my first computer class in 77) and at this point it's in my blood and I'm to old to change my ways! Still curious though - what do ya mean by the by sim wasn't compatible? Granted I'm on straight talk, but been using the same SIM - starting with the n5, then 6p, now g5s plus - I just cut it down to size when it went to the micro format. I to hope to see more work for this thing. Almost makes me want to get back into building again (been like 6+ years since I built a rom) but I just don't want to spend the time, which I don't really have anyway. I thought about the g5+, but I can't go back to a smaller screen. Yeah it wasn't much smaller, and has same cpu, and probably a better camera, but this pig will do. And with finger print actions and expanded desktop, screen is the same size as my 6p (which I was extremely happy with till the big cores shirt the bed - still running though). Wish the camera was as good, but if I really want to take a good picture, I have my nikon d5100 (hacked of course)!
Again, good luck, I'm sure you'll get it fingered out eventually!
Phazmos said:
I've been following the few thread there are on this phone since I got it (about a month now), and others have had the same (no apn settings or can't change them) issue, but I just figured it was noob issues as I've always modified the apn and never had a problem, on stock or any of the roms available now, and I've tried them all. I'm an old tech guy (in age and computer experience - took my first computer class in 77) and at this point it's in my blood and I'm to old to change my ways! Still curious though - what do ya mean by the by sim wasn't compatible? Granted I'm on straight talk, but been using the same SIM - starting with the n5, then 6p, now g5s plus - I just cut it down to size when it went to the micro format. I to hope to see more work for this thing. Almost makes me want to get back into building again (been like 6+ years since I built a rom) but I just don't want to spend the time, which I don't really have anyway. I thought about the g5+, but I can't go back to a smaller screen. Yeah it wasn't much smaller, and has same cpu, and probably a better camera, but this pig will do. And with finger print actions and expanded desktop, screen is the same size as my 6p (which I was extremely happy with till the big cores shirt the bed - still running though). Wish the camera was as good, but if I really want to take a good picture, I have my nikon d5100 (hacked of course)!
Again, good luck, I'm sure you'll get it fingered out eventually!
Click to expand...
Click to collapse
25-year career network engineer here myself -- I was on the internet since before it was called the internet (I guess "world wide web" didn't sound as kewl ). At this point in my life, I don't find technology as "fascinating" as I used to, and I pretty much just want it to work for me right out of the box. I know, I know...pipe dream. What's annoying for me is that I know this is a Sprint SIM/network issue (especially the IPv6 part), but to actually communicate with someone who even understands my questions is impossible because they're not working the help desk chat lines. Oh, well...I could go on and on with all kinds of funny stories, but the short of it is that I usually just fix my issues myself.
By the SIM being incompatible I mean just that. I took the SIM out of my Nexus 6 (which I loved, especially the camera -- broke my heart when it started randomly rebooting after 3 years of faithful service) and popped it in the G5S+ and it said "Incompatible SIM" and wouldn't register on the Sprint network. So, I took it to a corporate Sprint store (where I got the SIM for the Nexus 6) and thankfully a very knowledgeable employee was there, who said, "Yep, the G5S+ takes a specific model number of nano SIM." He popped that specific SIM in the G5S+, and it pretty much came right up on the Sprint network without an issue except for the APN thing and the IPv6 thing (which I discovered later). I have spoken with a mid-level Sprint network tech who told me that the whole IPv6 isn't my SIM as much as it's when I added that SIM and phone to the Sprint network. He said all new phones after a certain date are only getting IPv6. They supposedly were going to do something to my account that forced me back on IPv4, but it didn't actually work. They also said that it would only be for a few months anyway, because they're planning on converting everyone over very soon.
This phone is 1/2" smaller than my Nexus 6, but I actually like that. I feel like I'm on a tiny phone again...haha. Anyone I tell that to quickly points out that my G5S+ is a huge phone. I didn't think I'd like the fingerprint scanner, but I really do. I also thought I'd miss the dual front speakers on the Nexus 6, but I don't really even notice it since this speaker is so loud. I do miss the Nexus 6 camera which was superb, but I'm actually getting the hang of the G5S+ camera. I'm finding myself using the "professional" (manual) mode feature a lot, but I only change the ISO to 200 and leave everything else automatic and the pictures are vastly improved. If Moto would just provide an update that would allow post-processing to be turned off, it might actually be a very good camera. I too have a couple of really nice dedicate digital cameras that can take care of anything I really need in higher end photography or video. I've always only used my phone camera because I always have it with me. For tourist stuff, family events, etc., I always bring my real camera(s) anyway.
I've created my own custom ROMs and kernels before, but it's always just been modifying or adding to someone else's work, so I just used it myself and never released it here on XDA or anything. Depending on how things go for others, I might try doing my own LineageOS builds, but I'd much rather see an official build get going for this phone and just use that. But I said, I really don't mind that stock Moto ROM that much. It's pretty much vanilla Android, and once I root it a lot of the little customizations that go into most ROMs could probably be applied to the stock ROM in the form of a mod. We'll see.
Thanks again for the replies and commiserations!
internetpilot said:
25-year career network engineer here myself -- I was on the internet since before it was called the internet (I guess "world wide web" didn't sound as kewl ). At this point in my life, I don't find technology as "fascinating" as I used to, and I pretty much just want it to work for me right out of the box. I know, I know...pipe dream. What's annoying for me is that I know this is a Sprint SIM/network issue (especially the IPv6 part), but to actually communicate with someone who even understands my questions is impossible because they're not working the help desk chat lines. Oh, well...I could go on and on with all kinds of funny stories, but the short of it is that I usually just fix my issues myself.
By the SIM being incompatible I mean just that. I took the SIM out of my Nexus 6 (which I loved, especially the camera -- broke my heart when it started randomly rebooting after 3 years of faithful service) and popped it in the G5S+ and it said "Incompatible SIM" and wouldn't register on the Sprint network. So, I took it to a corporate Sprint store (where I got the SIM for the Nexus 6) and thankfully a very knowledgeable employee was there, who said, "Yep, the G5S+ takes a specific model number of nano SIM." He popped that specific SIM in the G5S+, and it pretty much came right up on the Sprint network without an issue except for the APN thing and the IPv6 thing (which I discovered later). I have spoken with a mid-level Sprint network tech who told me that the whole IPv6 isn't my SIM as much as it's when I added that SIM and phone to the Sprint network. He said all new phones after a certain date are only getting IPv6. They supposedly were going to do something to my account that forced me back on IPv4, but it didn't actually work. They also said that it would only be for a few months anyway, because they're planning on converting everyone over very soon.
This phone is 1/2" smaller than my Nexus 6, but I actually like that. I feel like I'm on a tiny phone again...haha. Anyone I tell that to quickly points out that my G5S+ is a huge phone. I didn't think I'd like the fingerprint scanner, but I really do. I also thought I'd miss the dual front speakers on the Nexus 6, but I don't really even notice it since this speaker is so loud. I do miss the Nexus 6 camera which was superb, but I'm actually getting the hang of the G5S+ camera. I'm finding myself using the "professional" (manual) mode feature a lot, but I only change the ISO to 200 and leave everything else automatic and the pictures are vastly improved. If Moto would just provide an update that would allow post-processing to be turned off, it might actually be a very good camera. I too have a couple of really nice dedicate digital cameras that can take care of anything I really need in higher end photography or video. I've always only used my phone camera because I always have it with me. For tourist stuff, family events, etc., I always bring my real camera(s) anyway.
I've created my own custom ROMs and kernels before, but it's always just been modifying or adding to someone else's work, so I just used it myself and never released it here on XDA or anything. Depending on how things go for others, I might try doing my own LineageOS builds, but I'd much rather see an official build get going for this phone and just use that. But I said, I really don't mind that stock Moto ROM that much. It's pretty much vanilla Android, and once I root it a lot of the little customizations that go into most ROMs could probably be applied to the stock ROM in the form of a mod. We'll see.
Thanks again for the replies and commiserations!
Click to expand...
Click to collapse
Lmfao - I know exactly how ya feel! I "retired" about 5 years ago, but people ask what did for a living and I say computers - then the questions start coming. I don't mind really, but I'm more thrilled by hitting a good golf shot than talking computers again. Now when they ask what I do I say , play golf! And leave it at that. Still, I just can't help myself when it comes to noobs - I still help folks out when I can, although my patience is much shorter than it used to be. It still amazes me how people do things without knowing their arse from a hole in the wall (xda has become pretty much a source of amusement for me nowadays). I did the same with roms, never went public with any - mostly cuz I didn't have the patience for stupid questions about things I've explained clearly. Some just don't appreciate the humor in giving a stupid answer to a stupid question! Oh well! Really most roms out there have more bloat than a stock rom - way too many "features" I'll never use - all I need is date in status bar (why this isn't a stock feature is beyond me), status bar brightness (auto brightness is always either to bright or to dim) and keyboard cursor control - anything more is useless and if I don't use it, I don't want it. I like things lean and mean. Really the main reason I root is to load a custom hosts file, I've been ad free for too long to start seeing them now. I thought about the n6 when it came out, but I only had the n5 for a year and wasn't ready to upgrade and 6 in did sound big (shamu was a perfect name for it). Of course I did jump on the 6p when it came out, and loved it, now I can't do anything smaller than 5.5 (that may be more a comment on eyes that are almost 60 yrs old though). At this stage, bigger is definitely better! And look at that, I ramble again (nothing on the golf channel so I run on). Anyway, pleasure chatting - and best of luck with the issue - sounds like it'll be short lived. And may be with the trouble - it is a decent device, plenty of power for most uses (only slowness I see is working big spreads in open office) and with my usage 10+ hrs of screen on time is easy to hit and have something like 20% battery left. A good deal for the $$ spent. Enjoy!
Okay, after looking into it more, here's what I think is happening/going to happen. I found a dial code that got me to a really good phone information screen (*#*#4636#*#*). I also found a site that stated country by country the compatibility of the US version of this phone when used internationally. It can pretty much get 4G in just about every country, so the Sprint international roaming feature should at least get me 2G, which is all they advertise anyway. Through the above dial code, I can choose from a lot longer list of Preferred Network Types, including GSM only, GSM/WCDMA, TD-SCDMA, etc. When I select these, it tries unsuccessfully to connect to that network type, and when it can't it just reverts back to LTE/CDMA (the Sprint default). I think that the APN option won't show up on the menu until I successfully connect to a network other than Sprint's. I'll find out next Summer as we're planning on going to Europe. At least I now know for sure that this phone can operated internationally just fine, so I can always go the PAYG SIM route. I looked into it on previous trips with my Nexus 6, and there are travel websites that tell you exactly the best SIM service to get for each country.
Otherwise, like I said, it seems to be working fine on Sprint. On my Nexus 6 I would have problems with it switching APNs on me from the Sprint LTE APN to the one of the 3G CDMA APNs so I'd lose 4G LTE service until I switched it back. I haven't had that problem with my G5S+ so far, so I haven't "needed" the APN option in the menus yet. Hopefully I won't. I'm about to go from Virginia to Florida for the Christmas holidays, so it will be interesting to see how things work in a different location. Sprint service at my Florida house isn't exactly stellar (none of the providers are), so it should be a good test of this phone and the lack of access to APN settings.
Updating this thread for any other poor sap with a G5S+ on Sprint (haha). Actually, it's all working out fine.
The IPv6 issues really are app related issues. I've definitely researched any of my own problem apps, but even looked into some other reported problem apps that I don't use (Pokemon Go, WeChat, etc.) and every single one of the apps or their respective servers are simply not IPv6 compliant. There are some things that Moto and Sprint could have done to make these IPv6 app issues never rear their ugly head, but that's not really Sprint's or Moto's problem to solve. All these developers need to do is make their app IPv6 compliant like the vast majority of all other apps are (actually, all iPhone App Store apps were mandated to be IPv6 compliant by June 2016).
As for the APN settings issues (lack thereof), I figured out how to get access to the APN settings by way of (believe it or not) my youngest son's iPhone 7. It's apparently common knowledge for more techie iPhone users (believe it or not, there are some techie iPhone users) to use the *#*#Data#*#* dial code to get a much more extensive mobile data settings menu, which does include APN settings. This is a very good thing since the day after I came down to my Florida house for Christmas vacation, my G5S+ kept getting stuck on 3G, and wouldn't ever get a LTE signal even though there is one here (relatively weak, but it's still here). So I used that dial code to get access to the APN settings, and immediately noticed it was using some CDMA/ehrpd APN instead of the usual n.ispn LTE APN. So, I changed it back to n.ispn and the phone immediately latched on to a LTE signal and tends to keep it fairly well throughout my Florida house, actually better than my previous few phones did.
So, I'd have to say all's well that ends well on this whole thing. Hope this helps anyone else using this phone on Sprint (although it looks like I may be the only one on XDA).
internetpilot said:
Updating this thread for any other poor sap with a G5S+ on Sprint (haha). Actually, it's all working out fine.
The IPv6 issues really are app related issues. I've definitely researched any of my own problem apps, but even looked into some other reported problem apps that I don't use (Pokemon Go, WeChat, etc.) and every single one of the apps or their respective servers are simply not IPv6 compliant. There are some things that Moto and Sprint could have done to make these IPv6 app issues never rear their ugly head, but that's not really Sprint's or Moto's problem to solve. All these developers need to do is make their app IPv6 compliant like the vast majority of all other apps are (actually, all iPhone App Store apps were mandated to be IPv6 compliant by June 2016).
As for the APN settings issues (lack thereof), I figured out how to get access to the APN settings by way of (believe it or not) my youngest son's iPhone 7. It's apparently common knowledge for more techie iPhone users (believe it or not, there are some techie iPhone users) to use the *#*#Data#*#* dial code to get a much more extensive mobile data settings menu, which does include APN settings. This is a very good thing since the day after I came down to my Florida house for Christmas vacation, my G5S+ kept getting stuck on 3G, and wouldn't ever get a LTE signal even though there is one here (relatively weak, but it's still here). So I used that dial code to get access to the APN settings, and immediately noticed it was using some CDMA/ehrpd APN instead of the usual n.ispn LTE APN. So, I changed it back to n.ispn and the phone immediately latched on to a LTE signal and tends to keep it fairly well throughout my Florida house, actually better than my previous few phones did.
So, I'd have to say all's well that ends well on this whole thing. Hope this helps anyone else using this phone on Sprint (although it looks like I may be the only one on XDA).
Click to expand...
Click to collapse
Ok yes I'm on Sprint. So I can get to those apn settings but I can't add an apn.. exactly how do you do that.. Yes I can edit the only existing one just can't add any.
edit APN settings for IPV4
also posted here: https://forum.xda-developers.com/mo...ing-ipv4-address-sprint-t3747256#post76243857
First please forgive this post if it is not helpful, I didn't see a solution and came up with something that worked for me, so hope it will help others.
Problem: On my Moto XT1806 GS5+ I was getting no IPV4 connectivity only IPV6 (tested with app: Ping & Net by Ulf Dittmer from the play store).
The main issue this caused was that I couldn't view my security cameras via Sprint's network., It would only show cameras on my home WIFI.
To verify I used Ping & Net to try to ping google.com. The app gives you the option to use IPV4 or IPV6, as you can guess IPV6 succeeded and IPV4 gave no results at all.
With some guesswork I did the following to fix this:
Solution:
open dialer and typed *#*#DATA#*#* or *#*#3282#*#* selected apn settings then internet.
at the top right tap the 3 dots and select edit this prompted me to enter a passcode which after several guesses ended up being 6 zeros "000000". (maybe this is in the instructions somewhere? Don't know didn't look, kinda figured it would be posted already if it was).
then I was able to change the APN NI from x.ispsn to n.ispsn.
Waited a few seconds, turned on airplane mode and then turned it back off and then I was on 3G with IPV4. It would be even better if it was LTE with IPV4, I will continue to experiment, or maybe someone can step in and save me the trouble. maybe cinet.spcs?
Anyway it works for now as a workaround and I can look at my security cameras away from home again, hooray.
gravityecho said:
also posted here: https://forum.xda-developers.com/mo...ing-ipv4-address-sprint-t3747256#post76243857
First please forgive this post if it is not helpful, I didn't see a solution and came up with something that worked for me, so hope it will help others.
Problem: On my Moto XT1806 GS5+ I was getting no IPV4 connectivity only IPV6 (tested with app: Ping & Net by Ulf Dittmer from the play store).
The main issue this caused was that I couldn't view my security cameras via Sprint's network., It would only show cameras on my home WIFI.
To verify I used Ping & Net to try to ping google.com. The app gives you the option to use IPV4 or IPV6, as you can guess IPV6 succeeded and IPV4 gave no results at all.
With some guesswork I did the following to fix this:
Solution:
open dialer and typed *#*#DATA#*#* or *#*#3282#*#* selected apn settings then internet.
at the top right tap the 3 dots and select edit this prompted me to enter a passcode which after several guesses ended up being 6 zeros "000000". (maybe this is in the instructions somewhere? Don't know didn't look, kinda figured it would be posted already if it was).
then I was able to change the APN NI from x.ispsn to n.ispsn.
Waited a few seconds, turned on airplane mode and then turned it back off and then I was on 3G with IPV4. It would be even better if it was LTE with IPV4, I will continue to experiment, or maybe someone can step in and save me the trouble. maybe cinet.spcs?
Anyway it works for now as a workaround and I can look at my security cameras away from home again, hooray.
Click to expand...
Click to collapse
Just found easier/better way to get/test IPV4: dial *#*#4636#*#* select phone info, from this screen you can run ping test to see if IPV6 and/or IPV4 is working. In my case, changing network type from "LTE/CDMA auto (PRL)" to "CDMA only" gave me a pass ping on IPV4.
This seems like a much easier/faster/better method than previous post and is now my preferred workaround method.
gravityecho said:
Just found easier/better way to get/test IPV4: dial *#*#4636#*#* select phone info, from this screen you can run ping test to see if IPV6 and/or IPV4 is working. In my case, changing network type from "LTE/CDMA auto (PRL)" to "CDMA only" gave me a pass ping on IPV4.
This seems like a much easier/faster/better method than previous post and is now my preferred workaround method.
Click to expand...
Click to collapse
Unfortunately, the 4636 dial code doesn't work on most (all?) of the current 3rd-party ROMs, and all of the current 3rd-party ROMs (to date) do not allow for Sprint users to change any of the carrier settings. It defaults to Global, and if you try to switch it to LTE (which is what is recommended), you'll lose your mobile signal and won't get it back until you reset the network settings, which defaults you back to Global.
It's very frustrating. Doesn't seem like any of these 3rd-party ROMs support Sprint at all.
internetpilot said:
Unfortunately, the 4636 dial code doesn't work on most (all?) of the current 3rd-party ROMs, and all of the current 3rd-party ROMs (to date) do not allow for Sprint users to change any of the carrier settings. It defaults to Global, and if you try to switch it to LTE (which is what is recommended), you'll lose your mobile signal and won't get it back until you reset the network settings, which defaults you back to Global.
It's very frustrating. Doesn't seem like any of these 3rd-party ROMs support Sprint at all.
Click to expand...
Click to collapse
Yeah after talking to support at my ISP (Cox who doesn't support IPv6 yet at least in my area), Sprint (who would love to sell me another phone), Motorola (who suggested I reset app preferences and restart) and Best buy (who didn't have a clue but again would love to sell me another phone), yesterday I had enough and returned it. It's staggering how many people in tech support fields have no idea what IPv4, IPv6, and APNs are. One support person at sprint thought IPv4 meant Iphone 4... Back to my trusty Note 4 with it's emmc problem and cinet.spcs.
internetpilot said:
Updating this thread for any other poor sap with a G5S+ on Sprint (haha). Actually, it's all working out fine.
The IPv6 issues really are app related issues. I've definitely researched any of my own problem apps, but even looked into some other reported problem apps that I don't use (Pokemon Go, WeChat, etc.) and every single one of the apps or their respective servers are simply not IPv6 compliant. There are some things that Moto and Sprint could have done to make these IPv6 app issues never rear their ugly head, but that's not really Sprint's or Moto's problem to solve. All these developers need to do is make their app IPv6 compliant like the vast majority of all other apps are (actually, all iPhone App Store apps were mandated to be IPv6 compliant by June 2016).
As for the APN settings issues (lack thereof), I figured out how to get access to the APN settings by way of (believe it or not) my youngest son's iPhone 7. It's apparently common knowledge for more techie iPhone users (believe it or not, there are some techie iPhone users) to use the *#*#Data#*#* dial code to get a much more extensive mobile data settings menu, which does include APN settings. This is a very good thing since the day after I came down to my Florida house for Christmas vacation, my G5S+ kept getting stuck on 3G, and wouldn't ever get a LTE signal even though there is one here (relatively weak, but it's still here). So I used that dial code to get access to the APN settings, and immediately noticed it was using some CDMA/ehrpd APN instead of the usual n.ispn LTE APN. So, I changed it back to n.ispn and the phone immediately latched on to a LTE signal and tends to keep it fairly well throughout my Florida house, actually better than my previous few phones did.
So, I'd have to say all's well that ends well on this whole thing. Hope this helps anyone else using this phone on Sprint (although it looks like I may be the only one on XDA).
Click to expand...
Click to collapse
I just recently bought a G5S Plus to replace my G5 Plus, because the screen on my G5 is cracked and I was going to fix the screen, but then I've found that the Micro USB port on the bottom is also growing "lose" (I HATE!!!! Micro USB because they always wear out on my phones).
Anyway, I went to "activate" my new G5S+ on the Sprint web page and it just said sorry they can't help w/that, I have to "Speak to someone for assistance" (but they didn't show me what phone number to call).
Glad to see the phone will actually work on Sprint! (Since I already bought it, it would be a big deal for me if it did not!).
I have not rooted mine yet, but plan to soon. I am just not sure what ROM to use yet because it seems like these days there is no such thing as a custom ROM without problems. I sure miss the days of my Samsung Galaxy S3 when most ROMs I tried seemed to be basically flawless and better than Stock, or, at least as good, in every way.
---------- Post added at 05:53 PM ---------- Previous post was at 05:51 PM ----------
internetpilot said:
Unfortunately, the 4636 dial code doesn't work on most (all?) of the current 3rd-party ROMs, and all of the current 3rd-party ROMs (to date) do not allow for Sprint users to change any of the carrier settings. It defaults to Global, and if you try to switch it to LTE (which is what is recommended), you'll lose your mobile signal and won't get it back until you reset the network settings, which defaults you back to Global.
It's very frustrating. Doesn't seem like any of these 3rd-party ROMs support Sprint at all.
Click to expand...
Click to collapse
Damn, wow, that really sucks. I have this phone, it's too late to return it, and I've got about 6 months left of my "unlimited everything" from sprint for approximately $3 per month.
critofur said:
I just recently bought a G5S Plus to replace my G5 Plus, because the screen on my G5 is cracked and I was going to fix the screen, but then I've found that the Micro USB port on the bottom is also growing "lose" (I HATE!!!! Micro USB because they always wear out on my phones).
Anyway, I went to "activate" my new G5S+ on the Sprint web page and it just said sorry they can't help w/that, I have to "Speak to someone for assistance" (but they didn't show me what phone number to call).
Glad to see the phone will actually work on Sprint! (Since I already bought it, it would be a big deal for me if it did not!).
I have not rooted mine yet, but plan to soon. I am just not sure what ROM to use yet because it seems like these days there is no such thing as a custom ROM without problems. I sure miss the days of my Samsung Galaxy S3 when most ROMs I tried seemed to be basically flawless and better than Stock, or, at least as good, in every way.
---------- Post added at 05:53 PM ---------- Previous post was at 05:51 PM ----------
Damn, wow, that really sucks. I have this phone, it's too late to return it, and I've got about 6 months left of my "unlimited everything" from sprint for approximately $3 per month.
Click to expand...
Click to collapse
Yep, welcome to my world! I think we're the only two people on the Moto G5S Plus on Sprint here! I was a little surprised when the SIM from my Motorola Nexus 6 didn't work in the Moto G5S Plus, but that's probably the reason you have to talk to someone or go to a Sprint store to activate it because this phone does require a rather specific SIM that's different from the previous Moto G and E models. At least Sprint finally solved the IPv6 issues that were going on when I first got this phone. That was pretty bad. It got better when my home internet providers (Comcast and Verizon at two different houses) finally upgraded to IPv6, but Sprint really shouldn't have pulled the trigger on implementing IPv6 so early. To this day only like 25% of the entire internet is on IPv6 and in the world only like 50 countries have more than 5% of IPv6 implemented.
I've literally tried every ROM posted here and even the unofficial versions of very popular ROMs (that have always worked for me on my Android phones with Sprint) like Dirty Unicorns, Resurrection Remix, LineageOS, etc., all do the same thing. They all seem to be using the same proprietary blobs or base or whatever (I'm not a developer), and they just simply don't work (or are at least VERY sketchy) on Sprint. I've been rooting/ROMing Android since my first phone almost a decade ago (HTC EVO 4G), and never had these problems on Sprint before this phone. My immediate previous phone was also a Motorola (Google Nexus 6), and I never had any problem with Sprint and custom ROMs on that phone.
I actually just recently flashed everything back to unrooted stock Nougat, took the Oreo update and all the security updates, and didn't even bother to re-root it. Sprint put a free 50GB/month wifi hotpot on every phone on my account, and the Camera2 API is activated in the stock Oreo ROM, so other than flashing a custom ROM, those were my two main reasons for rooting and they're no longer needed. So, I'm currently happily running stock unrooted Oreo with Nova Launcher.