I have had Samsung devices in the past, and you can always reset the flash counter or get rid of the triangle. However, with HTC once you unlock the bootloader you can only 're-lock' it. Has anyone experienced Telus sending back a device claiming a voided warranty due to unlocking the bootloader? Or does anyone know their policy on this?
Thanks.
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Just out of interest, has anyone unlocked their bootloader and then successfully had their device repaired under warranty?
Read this forum. It appears that people have better luck with a warranty repair instead of exchanging the device when the bootloader is unlocked.
http://forum.xda-developers.com/showthread.php?t=681723
I'm waiting to see how this works out for me. I sent my bootloader-unlocked Nexus in because I had dust under the screen. Also... I'm kinda sick of the unlocked padlock appearing on the screen every time I turn my phone on. I hope they relock it as I can root it without unlocking it anyway now. I'll let you guys know how it works out for me.
I opted for the swap when my Nexus One was acting up and my bootloader was unlocked and everything. After they received my old unit, I checked the status site and it shows: "Service is complete. Please visit HTC Customer Survey if you would like to take a quick survey regarding your experience contacting HTC.". They also took the hold off my credit card as well so I think everything is all good!
I sent mine in for repair with an unlocked bootloader and no problems.
Just got mine back today with an unlocked bootloader that was rooted and running a custom recovery with FRF93. No charge whatsoever! An HTC rep told me that they run the phone through a software test that is supposed to determine whether you unlocking/rooting the phone caused the issue. If they deem that you weren't at fault EVEN IF you did unlock/root then they repair the phone free of charge. Otherwise you're at fault and they will charge you.
rickytenzer said:
Just got mine back today with an unlocked bootloader that was rooted and running a custom recovery with FRF93. No charge whatsoever! An HTC rep told me that they run the phone through a software test that is supposed to determine whether you unlocking/rooting the phone caused the issue. If they deem that you weren't at fault EVEN IF you did unlock/root then they repair the phone free of charge. Otherwise you're at fault and they will charge you.
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Hey Ricky was your bootloader still unlocked when you got your phone back?
Nope. Came back locked.
Just got my Nexus One back from HTC. It was bootloader unlocked, but I had installed ERD79 and had everything in the condition in which I originally received it. It came back with a locked bootloader and ERE27 (The 1st official OTA update.) I have now rooted it without unlocking the bootloader and am running CM6 RC1.
Would there be anyway to replace it, then get a fresh and new device?
whats getting me is the fact you guys are missing something here.. you have unlocked the bootloader and get it back locked! so either they jus switch the mobo on the n1 and flashed the original first release rom( seems to be the simple and most likely option)
OR there is an actual way to relock the bootloader that has not been found, to think if there is the way to do this, this will actually save lots of ppl that did software damage and still want to get warranty with you getting charged or getting denied!
ilostchild said:
whats getting me is the fact you guys are missing something here.. you have unlocked the bootloader and get it back locked! so either they jus switch the mobo on the n1 and flashed the original first release rom( seems to be the simple and most likely option)
OR there is an actual way to relock the bootloader that has not been found, to think if there is the way to do this, this will actually save lots of ppl that did software damage and still want to get warranty with you getting charged or getting denied!
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I'm thinking the 2nd one.
I was thinking about rooting my captivate, but I've heard that it voids ur warranty and that if it bricks my phone then all is lost and I can't replace it. Does rooting actually void my warranty?
amucinom said:
I was thinking about rooting my captivate, but I've heard that it voids ur warranty and that if it bricks my phone then all is lost and I can't replace it. Does rooting actually void my warranty?
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Short answer is yes it voids your warranty.
Not the short answer, if att were to somehow FIND OUT you rooted, you would void your warranty. Oneclickroot and z4root both have un root option, and if you end up going the custom rom route there is a lovely peice of software to flash stock unrooted back onto a soft brick situation. So if read up, know what your doing before you do it, and be careful they would never know it was rooted.
i actually had my phone exchanged the other day, and it was sooted. They only asked me to put the original software in it.
thanks for all the input guys! and yeah if i root and flash a rom and then find something wrong with the phone i can always revert back to the original software. if i brick it i can always report it lost or stolen.
had my rooted phone screen cracked, sent it into att and they fixed it no questions asked..
If it matters, I live in Europe. Anyways, I bought a One yesterday and I've been browsing around, seeing how it is with flashing roms and stuff. I did have a Nexus One a few years ago, though. If I unlock my bootloader through Htcdev, is my warranty lost forever? Like if something happened that wasn't caused by me tampering with the software, would I still get warranty repairs or would they say no because of me unlocking?
I previously had an i9300 which I flashed roms to like crazy but it was easy going back to stock, making it look like I had never even rooted the thing. The bootloader didn't had any sort of lock.
I have searched and looked around but it's unclear whether the warranty disappears or not.
it may void the warranty but if its a defect they should still honor the warranty. but s-off is right around the corner once thats available you can go back to complete stock with no evidence of tampering
How so? I thought that when unlocking (through htcdev) they get some token from you that says (Hey I've unlocked derp derp). Kinda like when unlocking asus tablets?
Or do you mean circumventing the bootloader lock by flashing a custom hboot?
Theshawty said:
How so? I thought that when unlocking (through htcdev) they get some token from you that says (Hey I've unlocked derp derp). Kinda like when unlocking asus tablets?
Or do you mean circumventing the bootloader lock by flashing a custom hboot?
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well just unlocking doesnt actually void the warranty. its when you have the tampered message you might void the warranty but with s-off you can get rid of the tampered part
I'm going to return my dev edition moto x. Do I have to go through the process of relocking the boot loader or will they accept the return with the boot loader unlocked? I'm curious if anyone has tried this?
LSUtigers03 said:
I'm going to return my dev edition moto x. Do I have to go through the process of relocking the boot loader or will they accept the return with the boot loader unlocked? I'm curious if anyone has tried this?
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Re-Locking the BL won't do any good. They will know without a doubt that you had unlocked previously, since once re-locked, the status can never be changed back to "LOCKED", but only "RE-LOCKED".
Word is that they will honor the warranty on the DEV edition regardless of whether or not you have unlocked.
Additionally, some individuals have reported that Moto honored the warranty on their *non-DEV* editions, even though they unlocked the BL - even though the terms seem to suggest this voids your warranty. I'm certainly not saying that they absolutley will honor it for a non-DEV edition, but the word is that they are honoring the warranty anyways.
The documentation seems to suggest that unlocking an actual DEV edition does not affect the warranty process whatsoever.
Good Luck :good:
I appreciate the reply. I'll give it a shot and see what happens.
Moto's policy for Developer Editions is... Unlocking the bootloader does NOT void the warranty. So there should be no fear of returning it unlocked.
I would just make sure you have flashed to a stock rom and factory reset the device to ensure its a hardware problem before you send it.
I got my H9L 2 months back and had rooted it (and unlockedd bootloader). Im having a big battery issue battery drains too fast. I want to get it to service centre as waranty is not over.
I've read posts saying if I relock bootloader I'll get waranty back but some says I won't get back warranty even if I relock bootloader.
Can someone sort this out please
IF you've unlocked the bootloader and rooted the device you have no warranty in the eyes of the manufacturer, it states this in the terms and conditions when you get your bootloader code from them.
See when you unlock the bootloader you get a warning screen upon booting the device and relocking the bootloader will not get rid of that warning.
However have you tried to see if the battery issue is intact an software issue. I.e have you wiped caches, checked if an app such as Google assistant WhatsApp Facebook is running in the background. Do you have the same issue when booting android into safe mode????
Sent from my SHIELD Tablet K1 using Tapatalk
hacktrix2006 said:
IF you've unlocked the bootloader and rooted the device you have no warranty in the eyes of the manufacturer, it states this in the terms and conditions when you get your bootloader code from them.
See when you unlock the bootloader you get a warning screen upon booting the device and relocking the bootloader will not get rid of that warning.
However have you tried to see if the battery issue is intact an software issue. I.e have you wiped caches, checked if an app such as Google assistant WhatsApp Facebook is running in the background. Do you have the same issue when booting android into safe mode????
Sent from my SHIELD Tablet K1 using Tapatalk
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That's strange. I've relocked it today after flashing compete stock using HuRupdater tool.
I'm not having the warning screen I had earlier when my bootloader was unlocked.
So does that mean I'll be able to claim my waranty now?
And I've tried different ROMs the issue persists.
If they ask if I've unlocked the bootloader(since I've given my product number they might know) I'll just tell that I took the unlock code just in case, as they were shutting it down and that I haven't used it. Well at least that's the plan
So will they know that I've unlocked it earlier if there is no warning screen? As I've told I have complete stock firmware including kernal and recovery like @Fredin_ told.
Please reply fast.
If your no longer showing that Warning message after going back to stock then you can try and claim warranty if you wish, however they might have other ways to finding out if the bootloader has been unlocked.
So put your claim in and see what they do, they will either honor the Warranty or not Honor the Warranty and give you a quote for the work.
Personally if i unlock my bootloader and root it i'd just put up with the issue as i fully knew that the warranty went when i unlocked the device.
But i will leave it upto you how you go about it.