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I can answer my own question... NOT FROM SIMPLYELECTRONICS.NET
Why?
Trying to deal with them has been harder than performing brain surgery in the dark with one hand tied behind my back.
Ordered a white Note on January 25th. They needed extra identity verification (aka the documents they need to defraud me a month from now). I order from B&H all the time with orders exceeding $2,000 without having to verify my identity.
Fine, I played their game, January 28th rolls around and it can't ship till next week because they are backed up. I tell them forget it, to cancel it, and I will get it from someone else who can do business professionally.
Between January 28-30. I have FOUR comfirmation email cancelling my order from TWO diff reps and from the
[email protected]
email. Now today, February 2, I receive an email that my order has shipped and here is your tracking number...
Scammers folks. Terrible customer service. Been sitting on the phone for ONE HOUR trying to talk to someone live....no one will pick up. No one is returning my emails. I just filed for fraud on my credit card, I will refuse the package when it arrives, telling you guys here, and also prepping my attorney for anything.
SimplyElectronics.net is not professional, not prompt, sketchy, involved in fraud throughout Europe, and by far the worst company I've ever dealt with.
I pretty much agree with you.
I ordered an HTC Flyer last August. It took about two weeks before they sent it out. The tracking code was emailed two days after shipping the parcel. And then DHL decided to f*ck up the delivery - returning the parcel to UK. After a month and a dozen emails I finally got my money back.
On November I noticed that they were selling the Flyer very cheap - around 330€ for the 3G model (here in Finland it's 700€) so I decided to order it again. A few days after the payment I was asked for identification which I sent immediately. Two days after this I was informed that ALL of the 3G Flyers were "damaged" during delivery and couldn't be sold. That's bull****. Another few weeks of waiting and I got my money back.
And then the Note. It took a week to send it, even though the web page says it will be shipped in 1-2 days. Eventually got my Note but it's an HK model and there was no pre-filled warranty card included. So no chance of a possible warranty service here then.
Simplyelectronics appears to have little to none physical stock - all they do is hunt cheap items, ship them to the UK and off to customers. If they advertise a price and run into problems and are unable to purchase the item for a cheap price, they come up with an excuse like the damaged boxes with the Flyer. Different camera forums have also reported similar behaviour.
I won't be purchasing anything from Simplyelectronics anymore.
@justus... I just don't understand why you went back to the same company to do a business again after you experienced hick ups with them... But you dealt with them again buying a note from them ?? I JUST CAN'T SEE ANY VALID REASON AS TO WHY YOU KEPT WENT BACK TO THEM AND GO THROUGH THESE HASSLES YOU DESCRIBED... JUST DON'T UNDERSTAND... REALLY, YOU JUST HAVE TO BLAME YOURSELF FOR GOING BACK TO THAT UNPROFESSIONAL COMPANY FOR A BUSINESS...
FOR ME, IF THAT HAPPENED TO ME.... THAT WILL BE END OF DEALING WITH THEM... THATS IT.... THERE ARE HEAPS OF OTHER RETAILERS OUT THERE SPECIALLY IN ENGLAND WHERE I PURCHASE MY GALAXY NOTE AND NOT ONLY AT GOOD PRICE BUT ONLY TOOK 4 DAYS TO SHIP TO AUSTRALIA....
YOU CAN'T GO WRONG WITH ONLY 4 DAYS IN SHIPPING TO AUSTRALIA FROM ENGLAND.. I MEAN DOMESTIC PARCEL TAKES AROUND 4 DAYS...
mustang2012 said:
@justus... I just don't understand why you went back to the same company to do a business again after you experienced hick ups with them... But you dealt with them again buying a note from them ?? I JUST CAN'T SEE ANY VALID REASON AS TO WHY YOU KEPT WENT BACK TO THEM AND GO THROUGH THESE HASSLES YOU DESCRIBED... JUST DON'T UNDERSTAND... REALLY, YOU JUST HAVE TO BLAME YOURSELF FOR GOING BACK TO THAT UNPROFESSIONAL COMPANY FOR A BUSINESS...
FOR ME, IF THAT HAPPENED TO ME.... THAT WILL BE END OF DEALING WITH THEM... THATS IT.... THERE ARE HEAPS OF OTHER RETAILERS OUT THERE SPECIALLY IN ENGLAND WHERE I PURCHASE MY GALAXY NOTE AND NOT ONLY AT GOOD PRICE BUT ONLY TOOK 4 DAYS TO SHIP TO AUSTRALIA....
YOU CAN'T GO WRONG WITH ONLY 4 DAYS IN SHIPPING TO AUSTRALIA FROM ENGLAND.. I MEAN DOMESTIC PARCEL TAKES AROUND 4 DAYS...
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Caps necessary?...ignorant
mustang2012 said:
@justus... I just don't understand why you went back to the same company to do a business again after you experienced hick ups with them...
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Because at that time they were one of the very few offering the white Note, and since they ship from UK I was able to avoid VAT.
I got mine from Expansys uk. I did have to verify my address but I haven't ordered from them before. Next day delivery though and I was very pleased.
Sent from my GT-N7000 using xda premium
Also ordered mine from eXpansys. Great support, friendly and quick staff. Also, even though online system told me estimated availability was 2-5 business days, I received my package overnight ... and we are talking international shipping!
I am in no way affiliated with eXpansys, nor do I receive monetary compensation for posting my experiences ;-) Just wanted to do a shout-out for awesome service.
Anyone order from expansys usa? I understand that I can totally be impatient whatever but on their website it says if I order before 3pm I can have my device here in 2 days (paid extra for the 2 day shipping).
So I ordered it Sunday night so they would have plenty of time to process my order and get it out today by 3 but its only like 2 hours left and its still not processed or my card charged.
Am I asking too much to be able to ship a phone out in less then 6 hours? I evene emailed them hours ago that if anything was wrong or had any questions that would slow the process down to get a hold of me.
My time is running out to get this shipped out today...Should I just cancel and order from Negri or something?
I ordered mine from Expansys Usa on a Wednesday and it was shipped out the same day, about two hours later, and delivered on Friday. Free shipping too. They may not process any orders that come in over the weekend until Monday, so they are probably playing catch up. But if you paid extra for next day delivery, your order should take precedence.
Oh, by the way, if they say to get your order in by 3PM in order to guarantee same day shipping, it does not necessarily mean that they will ship at 3PM. This is just the cutoff time for orders to be received, but they can still be processed after this time for same day shipping. At least that is how my company works.
I don't know how this store gets good reviews..They haven't replied to any of my emails today and now I've been on hold for over 10min to talk to someone..
Its 4:30 and they still havent processed my order..
I will never buy from this company again..It shouldnt take more then a full day to process a phone order.
I had a similar issue with these guys. They didn't respond to my e-mails either, so I ended up cancelling, FWIW.
Beethoven9th said:
I had a similar issue with these guys. They didn't respond to my e-mails either, so I ended up cancelling, FWIW.
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I researched for a week on where to buy this and they had good reviews from people on here etc..
I would have cancelled but I'm at work and had to hang up after 20min on hold...At this point I don't even want them to have my money but I can't stay on hold to cancel..
I won't even bother emailing them cause apparently they don't bother to reply after a purchase.
MrDSL said:
I researched for a week on where to buy this and they had good reviews from people on here etc..
I would have cancelled but I'm at work and had to hang up after 20min on hold...At this point I don't even want them to have my money but I can't stay on hold to cancel..
I won't even bother emailing them cause apparently they don't bother to reply after a purchase.
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I bought my note from England website called http://www.clove.co.uk
and I was very happy with their prompt service... I mean it only took 4days to reach here in Australia... I thought their price is also quite competitive...
If you cancelled the transaction with expansys then suggest try this clove company ...
MrDSL said:
I researched for a week on where to buy this and they had good reviews from people on here etc..
I would have cancelled but I'm at work and had to hang up after 20min on hold...At this point I don't even want them to have my money but I can't stay on hold to cancel..
I won't even bother emailing them cause apparently they don't bother to reply after a purchase.
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I apologize for the lack of service you have received. Please PM me your order ref and I will ensure it is cancelled, or likewise find out what the delay was yesterday.
Corey
EXPANSYS
Hi,
I wonder if somebody can tell me a bit about the process since I never been involved in it before.
This is my situation...
I have 2 DE ones waiting for me in a friend's house unopened but I'will have very limited time once I get to the US to choose one of them (hopefully flawless and return the other one.
I was thinking to start a RMA process for both of them and then once I made my choice return only the other one, hopefully if the first I open is good the other would be returned unopened...
My questios are,
how long is the RMA number good for? I mean does it have an expiration period? if so how long do I have to ship the phone since the time they send me the number.
I'd like to have everything lined up to do it the very first day I get to the US that's why I'd like to start the process in advance
The other one...
From the time you request it, how long it take to get the authhorization and what info is needed (apart from the order number/details)
Thanks,
Actually you don't have to kick off the RMA in advance. Just hit the link in your order confirmation mail and select the RMA (it says "If you would like to request a return or exchange click here").
You then follow the RMA process and select whether you want a refund or exchange. Finally you can print a UPS shipping label straight away and drop it off at a UPS store of your choice. It's ground shipping and may take a few days to arrive at their warehouse. They will approve the return. They claim it takes 2 business days to do so on their website but my friend is waiting for his refund for over a week now.
Long story short: Initiating the RMA and shipping it back to them is fast an can be done in minutes. After that, you might be end up waiting for weeks until you got the money back, though.
Wish you luck. If not, sell it via Swappa, CL or ebay.
rockd0gg said:
Actually you don't have to kick off the RMA in advance. Just hit the link in your order confirmation mail and select the RMA (it says "If you would like to request a return or exchange click here").
You then follow the RMA process and select whether you want a refund or exchange. Finally you can print a UPS shipping label straight away and drop it off at a UPS store of your choice. It's ground shipping and may take a few days to arrive at their warehouse. They will approve the return. They claim it takes 2 business days to do so on their website but my friend is waiting for his refund for over a week now.
Long story short: Initiating the RMA and shipping it back to them is fast an can be done in minutes. After that, you might be end up waiting for weeks until you got the money back, though.
Wish you luck. If not, sell it via Swappa, CL or ebay.
Click to expand...
Click to collapse
Thanks for the info,
Yes I got to the point where I needed to input info and then stopped (just in case the time started counting)
As far as reselling it....
I thought about it but I never sold anything online (bought a lot of stuff) but I'm not sure I want to go through the whole mess in case the phone has some QC problems and then all the haslle that that might imply with a not happy buyer.
Thanks for the info though...
Good morning,
I just received my Note 4 two days ago, and am getting ready to mail my old G3 back to T-Mobile. Considering this is a 500 dollar phone I'm sending back, I plan on insuring it. My question is this. Are there any options, or is it even worth it, to send the phone via certified mail? I've read horror stories online about T-Mobile losing phones that were sent back due to a Jump upgrade, and then trying to pass the cost onto the customer. I was browsing the USPS website and I could only find options for certified letters, but not packages. Would it even be worth certifying it or would it just be better to get insurance on the item?
chrisjm00 said:
Good morning,
I just received my Note 4 two days ago, and am getting ready to mail my old G3 back to T-Mobile. Considering this is a 500 dollar phone I'm sending back, I plan on insuring it. My question is this. Are there any options, or is it even worth it, to send the phone via certified mail? I've read horror stories online about T-Mobile losing phones that were sent back due to a Jump upgrade, and then trying to pass the cost onto the customer. I was browsing the USPS website and I could only find options for certified letters, but not packages. Would it even be worth certifying it or would it just be better to get insurance on the item?
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Click to collapse
Definitely send it certified mail (green and white slip), that way you can track it. You can also add on a return label (green slip), which will be mailed back to you once they have received it.
Insurance wise it shouldn't cost that much...just do it if you can.
Congrats on your new note 4.
Thanks for the quick reply. Even if the certified mail is 20 bucks or so, it's better than T-Mobile throwing the cost of the phone at me when they inevitably lose it.
iunlock said:
Definitely send it certified mail (green and white slip), that way you can track it. You can also add on a return label (green slip), which will be mailed back to you once they have received it.
Insurance wise it shouldn't cost that much...just do it if you can.
Congrats on your new note 4.
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Click to collapse
One quick question. I noticed in your signature you listed T-Mobile @ 107 mb/s. Where were you that you got that at? I'm lucky to pull 20.
Trust me do not send any phones to tmobile especially US mail.. I had a nightmare of a situation which I'm still paying for it to this day.. To make a long story short http://www.howardforums.com/showthread.php?t=1824833
http://support.t-mobile.com/thread/39106
Insurance means nothing if the item shows up as delivered and tmobile denies even receiving it or the box was empty or the phone isn't as described.
shook187 said:
Trust me do not send any phones to tmobile especially US mail.. I had a nightmare of a situation which I'm still paying for it to this day.. To make a long story short http://www.howardforums.com/showthread.php?t=1824833
http://support.t-mobile.com/thread/39106
Insurance means nothing if the item shows up as delivered and tmobile denies even receiving it or the box was empty or the phone isn't as described.
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So what are my options then? Can I return it to a store instead of returning it via mail?
chrisjm00 said:
So what are my options then? Can I return it to a store instead of returning it via mail?
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I'm not sure what your options are... but I know I'm handling future transactions via T Mobile stores just to protect myself from the crap that's going on in that T Mobile warehouse in Texas.
Good Luck.
shook187 said:
I'm not sure what your options are... but I know I'm handling future transactions via T Mobile stores just to protect myself from the crap that's going on in that T Mobile warehouse in Texas.
Good Luck.
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Just talked to my local T-Mobile store and the only option I have is to mail it back. I'll be insuring and certifying it with receipt acknowledgement. I won't be going through this again. Next time I jump I'm doing it in store. The stores have great customer service, it's that damned warehouse in Texas that screws everything up. This return label though is going to York PA. Maybe it won't go to Texas and everything will be good. Regardless, I'm getting a tracking number, it's getting certified, and it's getting insured for the full amount of the phone.
shook187 said:
Trust me do not send any phones to tmobile especially US mail.. I had a nightmare of a situation which I'm still paying for it to this day.. To make a long story short http://www.howardforums.com/showthread.php?t=1824833
http://support.t-mobile.com/thread/39106
Insurance means nothing if the item shows up as delivered and tmobile denies even receiving it or the box was empty or the phone isn't as described.
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Click to collapse
I had the exact same experience a couple years ago. I returned a Note 2 that I had purchased on the website. When I called a couple weeks later to check on the status I was told that the package was received and that it was empty, that it only contained accessories (and they treated me like a thief in the process). I was told this by many different people at their call center, always with the addition "if we find it, we'll let you know and credit your account". As if you can just "lose" a phone out of its box, it was like partial admission of guilt. After another 2 weeks of being on the edge waiting for some resolution, I finally got my $600+ refund and the explanation that someone in their receiving department "must have been checked it in wrong".
The moral of the story is that you're always taking a risk when you send something back, this is probably true of any online retailer. Insurance and signature confirmation helps to an extent, but you have no control over warehouse staff...after delivery you just have to hope that no "mistakes" are made. Having said that, I ordered my Note 4 online, but I guess i'm a glutton for punishment when there's a $30 coupon involved. They really should allow returns in stores. Just know the risk.
chrisjm00 said:
Good morning,
I just received my Note 4 two days ago, and am getting ready to mail my old G3 back to T-Mobile. Considering this is a 500 dollar phone I'm sending back, I plan on insuring it. My question is this. Are there any options, or is it even worth it, to send the phone via certified mail? I've read horror stories online about T-Mobile losing phones that were sent back due to a Jump upgrade, and then trying to pass the cost onto the customer. I was browsing the USPS website and I could only find options for certified letters, but not packages. Would it even be worth certifying it or would it just be better to get insurance on the item?
Click to expand...
Click to collapse
I ran into this when I sent my SGN3 in. I wrapped my phone in additional bubble wrap and packaged in the envelope provided. As the letter provided to me stated I could add additional insurance if I wanted on my own dime. When I went to USPS they told me if I added the insurance IT WOULD CANCEL MY FREE SHIPPING AND I WOULD HAVE TO PAY OUT OF POCKET FOR SHIPPING. Even worse the label provided to me wouldn't scan in their system so I could not even receive a receipt of acceptance from them. I sent it out anyways but called Tmobile customer service immediately to make note in their system I had sent it out. I took the time to tell them my ordeal and that's when they dropped on me "in the future/next time" they would reimburse me for that shipping charge by deducting it from my bill, just let them know. Fortunately my phone got to them and I received a text message letting me know we were square.
Also, I don't know about needing to certify it as Delivery Confirmation would get you the details and the insurance covers any lost mail.
*edit*
after reading the horror post of the lost phone, certifying isn't that bad of an idea, see it you can get tmo to reimburse that too. They won't reimburse the insurance but the s/h should be good to go.
rosedog said:
I ran into this when I sent my SGN3 in. I wrapped my phone in additional bubble wrap and packaged in the envelope provided. As the letter provided to me stated I could add additional insurance if I wanted on my own dime. When I went to USPS they told me if I added the insurance IT WOULD CANCEL MY FREE SHIPPING AND I WOULD HAVE TO PAY OUT OF POCKET FOR SHIPPING. Even worse the label provided to me wouldn't scan in their system so I could not even receive a receipt of acceptance from them. I sent it out anyways but called Tmobile customer service immediately to make note in their system I had sent it out. I took the time to tell them my ordeal and that's when they dropped on me "in the future/next time" they would reimburse me for that shipping charge by deducting it from my bill, just let them know. Fortunately my phone got to them and I received a text message letting me know we were square.
Also, I don't know about needing to certify it as Delivery Confirmation would get you the details and the insurance covers any lost mail.
*edit*
after reading the horror post of the lost phone, certifying isn't that bad of an idea, see it you can get tmo to reimburse that too. They won't reimburse the insurance but the s/h should be good to go.
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Well, good news. I just got my e-mail notification that my EIP plan has been credited the 277 dollars for my Jump Trade-in as well as my bill due amount dropped to reflect the changed EIP amount.
I'm In Greensboro, NC, and have been told there are no Note7 phones for exchange in the area - closest in Charlotte, NC. I was also told by a manager the "promotions" end on 9/30, and after that: re-stocking fees will apply, phone must be returned with accessories and charger, no color or model changes. When I asked when they expected shipments of phones in, I was told it would be sometime next week.
Anyone else hearing about shortages of Note7 phones for exchange?
I ordered one through customer service last night. They said nothing about shortages, but I wouldn't be surprised. Customer service is stocked full of liars.
According to the sales rep that exchanged my Note 7 yesterday, T-Mobile has been changing the return process daily so this manager may not have the lasted procedures. I see no need to return the box and all the accessories unless someone is trying to make a killing on eBay on used Note 7 items.
dkb218 said:
According to the sales rep that exchanged my Note 7 yesterday, T-Mobile has been changing the return process daily so this manager may not have the lasted procedures. I see no need to return the box and all the accessories unless someone is trying to make a killing on eBay on used Note 7 items.
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That and this is no "promotion." Samsung, through their sales agent T-Mobile, is required by law to accept defective units in exchange for as long as they are out in the wild. They don't need the original packaging.
That said, if all you present is a phone, that's all T-Mobile is required to give you in exchange. They don't have to give you the box and the goodies that came with it.
On 9/21 stores around my area had long lines with long waiting time, I did not have time to wait and today (9/22) they are all out of stock. However the way I understand it, recall is a recall and there is no time limit especially if they run out of stock, so I don't worry too much about it. As far as exact procedure: some people didn't return box at all and had no problem, some needed at least empty box to return (quiet few of my coworkers have N7), so there might be some confusion among clerks how to proceed, but that's expected since recall of this magnitude is unusual and procedures are made as we go along. As a side note: I was hopping some people would jump ship and leave more replacement N7's for me to choose from , but doesn't seem it's happening that often, for example none of the 6 people I know who got N7, went for something else, they all just replaced it with new N7, so no wonder they're out of stock, but more comming soon.
pete4k said:
On 9/21 stores around my area had long lines with long waiting time, I did not have time to wait and today (9/22) they are all out of stock. However the way I understand it, recall is a recall and there is no time limit especially if they run out of stock, so I don't worry too much about it. As far as exact procedure: some people didn't return box at all and had no problem, some needed at least empty box to return (quiet few of my coworkers have N7), so there might be some confusion among clerks how to proceed, but that's expected since recall of this magnitude is unusual and procedures are made as we go along. As a side note: I was hopping some people would jump ship and leave more replacement N7's for me to choose from , but doesn't seem it's happening that often, for example none of the 6 people I know who got N7, went for something else, they all just replaced it with new N7, so no wonder they're out of stock, but more comming soon.
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Here is the OFFICIAL T-Mobile Twitter message about the Return of a Note 7. A Box is preferred but not required.
https://twitter.com/TMobileHelp/status/778684978259333121
DeadPhoenix said:
Here is the OFFICIAL T-Mobile Twitter message about the Return of a Note 7. A Box is preferred but not required.
https://twitter.com/TMobileHelp/status/778684978259333121
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When I exchanged mine, they asked for the box as it was easier for them as it had the SKU number on it they could scan rather than look for it in the account notes and copy paste it. They said it wasn't required and that I could have it back if I wanted (they didn't give it back.) This was the same for the loaner they took back in the store as well. When they went to get my EIP cleared so I could get the new phone, they made me give back the loaner and the retail CS rep that was on the phone with the store processed that return too. Took about an hour and 15 minutes but I love my new device and my account seems all in order after two EIP refunds and a new phone added. Crystal Lake, IL.
They also refunded all the EIP/downpayment/taxes I paid so far on the recalled note 7 and recharged me all of it for the new one.
jimfun said:
I'm In Greensboro, NC, and have been told there are no Note7 phones for exchange in the area - closest in Charlotte, NC. I was also told by a manager the "promotions" end on 9/30, and after that: re-stocking fees will apply, phone must be returned with accessories and charger, no color or model changes. When I asked when they expected shipments of phones in, I was told it would be sometime next week.
Anyone else hearing about shortages of Note7 phones for exchange?
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**** man.....i called tmobile in frandor shopping area Lansing mi. They said they got five devices in and couldn't sell any till they heard from there district manager.....Wednesday I go to the store. I'm customer number one..... one employee entering the store before opening tells me they cannot sell the devices according to their district manager.... whole time I'm on the line with tmobile customer support..... they call the district manager and Lord behold 10mins later the process was going through..... turns out they had received 7 devices and sold two on Tuesday evening.......
exchanged mine all the asked for was the box and phone ..i wasn't about to hand over nothing else. guy didn't even open the box, just used it for scanning purposes do i got to keep all my accessories, got 2 of everything now hehehehe....
jimfun said:
I'm In Greensboro, NC, and have been told there are no Note7 phones for exchange in the area - closest in Charlotte, NC. I was also told by a manager the "promotions" end on 9/30, and after that: re-stocking fees will apply, phone must be returned with accessories and charger, no color or model changes. When I asked when they expected shipments of phones in, I was told it would be sometime next week.
Anyone else hearing about shortages of Note7 phones for exchange?
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Click to collapse
Was this the store off cone Blvd OP? Because their employees aren't worth a damn. Haven't been to many other tmobile in gboro, so I have no idea if the others are the same.
Hi there , yours can call tmobile to order note 7 replacement
I did it already just few hour ago
Everything is fast
Shipping over night from today until next tuesday
Cnguyen490 said:
Hi there , yours can call tmobile to order note 7 replacement
I did it already just few hour ago
Everything is fast
Shipping over night from today until next tuesday
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I called the 844 number two times and both reps said I'd have to wait for my local store to get inventory. They said they didn't have the ability to mail a phone to the store. Should I press for a manager?
rdobbert said:
I called the 844 number two times and both reps said I'd have to wait for my local store to get inventory. They said they didn't have the ability to mail a phone to the store. Should I press for a manager?
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I would. You got stores selling the device to people who never had the note 7 to begin with...have people saying they had it ship to stores, It definitely will NOT hurt. This recall showed some ugly inconsistent side to tmobile I think even they want to fix
rdobbert said:
I called the 844 number two times and both reps said I'd have to wait for my local store to get inventory. They said they didn't have the ability to mail a phone to the store. Should I press for a manager?
Click to expand...
Click to collapse
I called Wednesday night to order one. I got an immediate text confirming the order. I haven't yet received shipping information. Par for the course at T-Mobile.
I do concede that I called about 6:30 PM and that I might have passed the deadline for shipping Wednesday. However, Thursday has come and gone without further word.
It's a real shame that you can speak to three people at T-Mobile and get three completely different and contradictory answers.
Well i show up on the 21, waited a little over and hour at tmobile.
Finally get up there and told they sold out and dont have any more black note 7 and they never got any sliver ones (wife has sliver).
So called a few more stores and same crap no one had any left.
Called the 1-800 number and was told they have to order them to the store. So did so, last night my wife got a text saying her has been ship.
Mines still no update.
But i have talk with a few other people and they said all tmobile needs is just the phone itself. So i plan on keeping my spend. Already upset that i gotta lost my skinomi screen protector and buy a new one, upset that i waited in line that to be told they dont have any. When i first walk in they knew why we where there.
So i will be keeping my box, charger, cable, otg and spen.
And there isnt any deline on the return. BY LAW they have to waive all fees and do the exchange. Doesnt matter how long it takes or what there stock looks like. If you have an effected device they have to exchange it.
douger1957 said:
I called Wednesday night to order one. I got an immediate text confirming the order. I haven't yet received shipping information. Par for the course at T-Mobile.
I do concede that I called about 6:30 PM and that I might have passed the deadline for shipping Wednesday. However, Thursday has come and gone without further word.
It's a real shame that you can speak to three people at T-Mobile and get three completely different and contradictory answers.
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Click to collapse
I called Wednesday night to order two, and the representative said they should arrive in the store by Monday. I got texts the following morning confirming the order, immediately followed by texts stating that the phones were on back order. No ETA was given. So I don't know if they're arriving this weekend or November. There's no indication of an order on the web site.
jfpbookworm said:
I called Wednesday night to order two, and the representative said they should arrive in the store by Monday. I got texts the following morning confirming the order, immediately followed by texts stating that the phones were on back order. No ETA was given. So I don't know if they're arriving this weekend or November. There's no indication of an order on the web site.
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My saga gets even more interesting. I just got a text saying that I'm no longer eligible for the Note 7 exchange program. When I went to the T-Mobile website to find out why, there's a bill sitting there for the monthly charge on an S7 that I never got and a deposit and lease payment for the loaner S7 Edge that I never put in service.
Called Thursday to get replacement and was put on a call list....next day got called while at work that phones were in stock and to come before 7pm to get the swap done same day. Got there at 6pm...walked in store they announce a 2hr wait...put name on list with number....2 and a half hpurs later they weren't answering the phone....decide to drive over to check the situation....30 minutes before closing they're door was locked, with a few customers still in the store finishing their transactions......i was pissed but contained, talked to the rep through the door and she apologized and asked me to arrive 10 minutes before opening the next day....i agree. Come back this morning as we agreed 15 minutes before they opened and there was already about 5 people waiting in line....dammit i thought....suddenly the door cracked open the rep from the night before waved me in and gracefully ran through my swap....took about 20 minutes and she was a peach. Glad to have my replacement plus dual accessories including SPen. Didn't power phone till i was ready to root, and kept the sim card removed until phone was rooted and restored with my titanium backup.
Btw i took my original box minus everything in it cause while they should and will return without the box, it really makes their job easier and from what i gathered they are dealing with these swaps from the start of the business day to closing with continuous lines forming.
It sucked being turned away yesterday but today's service left me feeling good.
Just moved from NJ to GA. On the 21st i called a tmobile in Riverdale they had 7 available all blue. They didn't ask for anything the rep went right into the info and got the imei. The phone didnt even have the spen in it. They told me by the time i got there at noon there was only 2 left and they couldnt. Wait till they was done with these because of the process they had to go thru. Only issue i had was that they told me everything would stay the same. But I only had 23 payments left on my note 7 since i preordered it and got it when it cameout. They restarted my payments back to 24 and didnt refund me the $32.50 i had to call tmobile to get that credited back to me. So watchout for that.
jimfun said:
I'm In Greensboro, NC, and have been told there are no Note7 phones for exchange in the area - closest in Charlotte, NC. I was also told by a manager the "promotions" end on 9/30, and after that: re-stocking fees will apply, phone must be returned with accessories and charger, no color or model changes. When I asked when they expected shipments of phones in, I was told it would be sometime next week.
Anyone else hearing about shortages of Note7 phones for exchange?
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Durham NC, had some!
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