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Which one to pick

So, i have been deciding if i should pre order from Best buy or ATT. The Media link is kinda cool and is worth more then the 50 best buy play store thing but what other advantages does best buy have over att? I was wondering which one are you going to do and why. Does best buy offer insurance on their phones? i always get insurance from att and its pretty decent i was wondering what best buy does and if anyone has had problems with them (i have had many problems with att insurance ) just trying to decide where to get it. i didnt see another thread that was like this its usually its own individual subject but i wanna hear why people would get it at best buy over att. thanks.

The pre-order link that I found on Best Buys website does not make any mention of that $50 gift card. Also Best Buy doesn't seem to be offering the 64GB model for pre-order yet.

DJayRage said:
The pre-order link that I found on Best Buys website does not make any mention of that $50 gift card. Also Best Buy doesn't seem to be offering the 64GB model for pre-order yet.
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hmm well thats what i found out from other peoples posts.

What about Radio Shack with the $50 Playstore gift card? I know it was specified for Sprint, however, if this holds true for ATT it might be worth considering as well.

Marcismo55 said:
What about Radio Shack with the $50 Playstore gift card? I know it was specified for Sprint, however, if this holds true for ATT it might be worth considering as well.
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Ohhh see! i meant radio shack lol, but radio shack doesnt offer insurance on their phones do they ?

snorkle said:
Ohhh see! i meant radio shack lol, but radio shack doesnt offer insurance on their phones do they ?
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Good question, however, since you purchase the phone new you should be able to add insurance to the device within 30 days of purchase. Just as you would at a traditional ATT store.

If you're purchasing in the USA and care about LTE, the version you buy is important. There are several versions with different LTE band support.
I don't really know how it works out there, but you're pretty much tied to your carrier due to frequency support.

Marcismo55 said:
Good question, however, since you purchase the phone new you should be able to add insurance to the device within 30 days of purchase. Just as you would at a traditional ATT store.
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Wouldn't you have to buy it at att to get the insurance
Sent from my Vivid 4G using xda app-developers app

DJayRage said:
The pre-order link that I found on Best Buys website does not make any mention of that $50 gift card. Also Best Buy doesn't seem to be offering the 64GB model for pre-order yet.
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I think what OP was talking about was Best Buy's "phone freedom" offer of which registration ended about a month ago. Basically if you registered your number with BB.com, and got a new phone at best buy mobile in the calender year 2013, you got a free 50 dollar gift card.

I never quite understood the reason behind these threads. Do you go online to ask which pair of underwear to wear on a certain day? Do what's gonna make you happy, don't worry about what others think.

eXplicit815 said:
I never quite understood the reason behind these threads. Do you go online to ask which pair of underwear to wear on a certain day? Do what's gonna make you happy, don't worry about what others think.
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you sir, have down syndrome. Regardless of what you say, i know you have an extra chromosome. I Was asking to see which one is the better deal, because i haven't bought a phone from Best Buy or Radio shack. I clearly ask for the benefits to purchase it at another store, you don't need troll for no reason.

I'd be interested to know if you can buy insurance from Best Buy for a phone you bought at AT&T. ATT's insurance deal sucks. It's $7mo with a $200 deductible.

Everybody should look into squaretrade for insurance. I've had in for the past 7 years on all my phones and it includes accidental damage.
If they can't replace or repair they send you a check for retail price of the phone.
I don't work for them or anything I just like their insurance plans
Sent from my SGH-I777 using xda app-developers app

saladbowl831 said:
Everybody should look into squaretrade for insurance. I've had in for the past 7 years on all my phones and it includes accidental damage.
If they can't replace or repair they send you a check for retail price of the phone.
I don't work for them or anything I just like their insurance plans
Sent from my SGH-I777 using xda app-developers app
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I'm guessing its a 3rd party, how much do they charge per month ? And how long do they take to replace / repair a phone
Sent from my Vivid 4G using xda app-developers app

snorkle said:
I'm guessing its a 3rd party, how much do they charge per month ? And how long do they take to replace / repair a phone
Sent from my Vivid 4G using xda app-developers app
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SquareTrade

Sprint insurance

Just curious how many of you got insurance on your phone. And what company.
Sent from my HTCONE using xda app-developers app

Best Buy Insurance
I bought the Best Buy Black Tie Protection because
I work there and got it for half off
Even if I didn't get half off, at $170 for 2 years, it's not bad (Sprint is $264 for 2 years).
Sprint charges deductibles for accidents, theft, or loss of phone (I believe $150/incident).
Best Buy, while not covering theft or loss, does guarantee unlimited replacements due to accident or failure of the phone with no deductible.

dag552 said:
I bought the Best Buy Black Tie Protection because
I work there and got it for half off
Even if I didn't get half off, at $170 for 2 years, it's not bad (Sprint is $264 for 2 years).
Sprint charges deductibles for accidents, theft, or loss of phone (I believe $150/incident).
Best Buy, while not covering theft or loss, does guarantee unlimited replacements due to accident or failure of the phone with no deductible.
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Used to work at bestbuy myself. I actually bought the phone from sprint. Do they still offer the warranty seperate if I bring in my receipt dated within 30 days?
And it's a good plan, but the loss theft part kills me. Even though I'm sure I'd never lose it.
Sent from my HTCONE using xda app-developers app

joefx13 said:
Used to work at bestbuy myself. I actually bought the phone from sprint. Do they still offer the warranty seperate if I bring in my receipt dated within 30 days?
And it's a good plan, but the loss theft part kills me. Even though I'm sure I'd never lose it.
Sent from my HTCONE using xda app-developers app
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Unfortunately, if you bought your phone at the sprint store, you're unable to purchase the Best Buy plan. You'd have to return the phone to sprint, cancel your contact, and sign a new one at Best Buy. And that'd be a major headache.

dag552 said:
Unfortunately, if you bought your phone at the sprint store, you're unable to purchase the Best Buy plan. You'd have to return the phone to sprint, cancel your contact, and sign a new one at Best Buy. And that'd be a major headache.
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Very true. Thanks for the info. I ink 2 years ago they used to allow people to buy iPhone warranties without having bought the phone from bestbuy. I guess sprint it is then
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joefx13 said:
Very true. Thanks for the info. I ink 2 years ago they used to allow people to buy iPhone warranties without having bought the phone from bestbuy. I guess sprint it is then
Sent from my HTCONE using xda app-developers app
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You're welcome. You could also use Squaretrade as an option if you want. They have a one time down payment, but they, like Sprint, charge deductibles for every claim. They're definitely cheaper than Sprint. That's usually a better option than going with the carrier.

dag552 said:
You're welcome. You could also use Squaretrade as an option if you want. They have a one time down payment, but they, like Sprint, charge deductibles for every claim. They're definitely cheaper than Sprint. That's usually a better option than going with the carrier.
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I went with Squaretrade it only cost me $95 for two years.
Sent from my HTC One using xda app-developers app

I kept the Sprint insurance. I've only made claims involving loss or theft, so that makes sense to me.
Sent from my HTCONE using XDA Premium HD app

I've had TEP for as long as I can remember. I don't think I've owned a phone without it. If I was to buy my phone from BestBuy, I would probably go with theirs, but I can't because I have a SERO-P plan, and all my phones have to be bought through Sprint directly. Might look into some other form of insurance later though.

I have a SquareTrade coupon 30% off coupon code. Whoever wants it private PM me.
Sent from my HTC One using xda app-developers app

dag552 said:
I bought the Best Buy Black Tie Protection because
I work there and got it for half off
Even if I didn't get half off, at $170 for 2 years, it's not bad (Sprint is $264 for 2 years).
Sprint charges deductibles for accidents, theft, or loss of phone (I believe $150/incident).
Best Buy, while not covering theft or loss, does guarantee unlimited replacements due to accident or failure of the phone with no deductible.
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Click to collapse
where do you get the $264 for 2 years number for Sprint just out of curiosity? I just have the Sprint protection plan coverage and it's $8/mo, which would be $192 over 2 years. while I do still have the $100 deductible for each phone needing replacement, I do like that it covers lost or theft. so what I am paying is much more in line with the $170 over 2 years that Worst Buy offers.

sideofbacon said:
where do you get the $264 for 2 years number for Sprint just out of curiosity? I just have the Sprint protection plan coverage and it's $8/mo, which would be $192 over 2 years. while I do still have the $100 deductible for each phone needing replacement, I do like that it covers lost or theft. so what I am paying is much more in line with the $170 over 2 years that Worst Buy offers.
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It's actually supposed to be $11 a month for phones past the EVO 4G LTE.

eXplicit815 said:
It's actually supposed to be $11 a month for phones past the EVO 4G LTE.
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good know that I am possibly grandfathered, or Sprint is just f***king up? as this is my 2nd phone passed the LTE. :highfive:
or maybe because I bought my last one outright (Incredible)? but one would think upon activating that the bill would be adjusted for the active device that is insured? guess I will look at my next bill, but when I pre-ordered my One it showed by service charges that showed the protection plan at $8. but they also charged me 7.5% tax, instead of 6% tax, and was told it would be adjusted on my next bill. so maybe they are going to do that with my protection plan too?

TEP includes extended warranty plus Asurion insurance, we "Sprint" technically do not and cannot sell insurance. We sell our protection plan + contract with Asurion to provide you actual insurance.
There are no deductibles for repairs or exchanges for warranty issues for the complete time you have the device under TEP. Whether dead screen, earpiece/mic outtages, headset jack failures, touchpanel failures, etc.
You do however, have to pay a deductible to Asurion for Lost/Theft, Damaged either by abuse, liquid, fire or electrical damage much like any insurance available for homes, cars, other electronics etc.

I know someone said you have to buy from bestbuy in order to get their insurance but actually on the insurance plan's terms and conditions it says that you can bring in a recently purchased product in new condition and they'll allow you to buy their insurance
eXplicit815 said:
I've had TEP for as long as I can remember. I don't think I've owned a phone without it. If I was to buy my phone from BestBuy, I would probably go with theirs, but I can't because I have a SERO-P plan, and all my phones have to be bought through Sprint directly. Might look into some other form of insurance later though.
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Sent from my HTCONE using xda app-developers app

dag552 said:
I bought the Best Buy Black Tie Protection because
I work there and got it for half off
Even if I didn't get half off, at $170 for 2 years, it's not bad (Sprint is $264 for 2 years).
Sprint charges deductibles for accidents, theft, or loss of phone (I believe $150/incident).
Best Buy, while not covering theft or loss, does guarantee unlimited replacements due to accident or failure of the phone with no deductible.
Click to expand...
Click to collapse
Best buy will replace it once for free. After that the black tie is considered used and you must pay again or you won't have insurance. At least that is what they did to me February 2013. I even argued my point. It was useless
Sent from my HTCONE using Xparent Blue Tapatalk 2

I have Sprint's TEP on my Note II and honestly I only got it because I know I can abuse it. Right now Sprint isn't charging back ASC's for dbr units only tracking how many devices get sent back as an advanced exchange that should have had the deductible filed and processed through Asurion. Now this is all set to change in June and I have a feeling they will start hitting us service centers for it. Also my plan is only $41 a month with TEP so I cant complain really

I had sprint Tep for the longest time but decided to cancel it with my One. Sprint Tep got so expensive so I decided to keep my EVO 4g lte if I ever mess my One up.
Sent from my HTCONE using xda premium

treIII said:
Best buy will replace it once for free. After that the black tie is considered used and you must pay again or you won't have insurance. At least that is what they did to me February 2013. I even argued my point. It was useless
Sent from my HTCONE using Xparent Blue Tapatalk 2
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Dang that sucks. You must have gone to a store with a bad manager, because we specifically state in the Terms and Conditions that the phone can be repaired or replaced unlimited times within your plan. You should go back and demand money or something. Or just blast everyone in corporate with a scathing email.
---------- Post added at 07:41 AM ---------- Previous post was at 07:35 AM ----------
treIII said:
Best buy will replace it once for free. After that the black tie is considered used and you must pay again or you won't have insurance. At least that is what they did to me February 2013. I even argued my point. It was useless
Sent from my HTCONE using Xparent Blue Tapatalk 2
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I know that at one point (we may still do this) the only device that could have Black Tie put on it without buying it at Best Buy was the iPhone. All other phones must be bought at Best Buy to qualify for the purchase of Black Tie.

No he is right. If you pay outright for the warranty then you can only replace it once in the period which sucks. But if you pay month to month it's unlimited.
Sent from my HTCONE using xda app-developers app

Beware AT&T Insurance on Nexus 5

So like most in this forum, I bought my Nexus 5 directly from the Google Play Store. I chose AT&T as my carrier. When I signed up for the account at the AT&T store, I got the phone insurance to cover me when I inevitably crack the screen or my 3 year old drops the phone into the bath tub. I asked them when I activated the phone if the AT&T insurance covered the phone for replacement even though I did not buy it from them. "Of course!" the salesperson said. Bought the phone at the end of October.
Sure enough, last night my buddy bumped the phone out of my hand, and it dropped about 4 feet to a stone floor face first. Cracked!!! It pained me to see my new phone with a full screen length crack, but I breathed a small sigh of relief knowing I had bought the insurance for just this circumstance. I called AT&T this morning to ask about the claim process and the customer service guy told me he was not sure it was covered because, "The Nexus 5 is not a phone we carry." He advised me to call Asurion Mobile, the AT&T insurance carrier and ask them. When I called Asurion, they confirmed what the AT&T guy said. AT&T does not carry the Nexus 5 and therefore cannot replace one as part of a claim. Instead they said that they would replace the phone with "an equivalent".
I know others probably like those other carriers, but AT&T in Baltimore really does offer way better coverage than those others, even Verizon. Because of this, I would like to stay with AT&T.
I did not talk with Asurion any further, but this presents those of us who bought the phone unlocked and out of contract precisely to avoid the carrier capture relationship with a conundrum on AT&T. The insurance will cover you having a phone on AT&T, just not the one that we all really want. Interestingly T-Mobile and Sprint DO carry the Nexus 5. Am curious if anyone on those carriers has made an insurance claim and they gave you another Nexus 5? And further, if they did, was it unlocked or locked?
Reading another forum, I noted that my credit card my offer purchase protection given that I am (barely) still inside of 90 days. Will be investigating that possibility next.

Phone insurance is really a scam for such a low priced phone as the N5. Self insure and save the $$$

digiblur said:
Phone insurance is really a scam for such a low priced phone as the N5. Self insure and save the $$$
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The $150 deductible for Asurion is ridiculous anyway. We just bought a pair of Nexus 5's from T-Mobile, but are holding off on insurance for now. I see Square Trade has insurance for $8 a month, with a $75 deductible -- my wife is a bit careless with the drops, so I was considering them for her phone.

Curious as to what they consider an equivalent. Possibly they replace the phone then you sell it to buy yourself another N5.
Sent from my Nexus 5 using Tapatalk

does any company do this? i dont get why the OP thought this would work. i get it that the customer service guy gave him the wrong information, but why did the OP expect this enough to even ask them in the first place?

@charmcitybryan - since ATT doesn't carry the Nexus 5, it makes sense that they can't replace your phone with the same one. You could do what @sprof suggested - and get the replacement they offer, and sell it and buy a N5 then.
Depending on when you bought your phone, and whether you used a credit card with accident protection, you may be covered by your credit card (check with your credit card if you used a credit card for the purchase)
If a carrier did somehow replace the N5, it will be unlocked (even if they somehow figured out a way to lock it - which they won't, unlocking it is as easy as flashing the stock image from Google).

dfin13 said:
The $150 deductible for Asurion is ridiculous anyway. We just bought a pair of Nexus 5's from T-Mobile, but are holding off on insurance for now. I see Square Trade has insurance for $8 a month, with a $75 deductible -- my wife is a bit careless with the drops, so I was considering them for her phone.
Click to expand...
Click to collapse
Well...that $8 a month might not sound like a month, but consider this...
Let's say she has the phone for a year. Month 12, she breaks it. Boom, in theory you pay $75 and you get a new phone. You can't ignore the $96 you've also already paid. And then you have the situation of having the insurance, but for some reason they don't decide to honor the claim. (let's ignore that for the sake of argument though)
Even if you break it on month 1, you're paying $83.
Assuming you have the 32G version...does the ratio of that $83 vs. the replacement cost of the phone REALLY make mathematical sense to you factoring in the odds of her breaking the phone?
It almost never does. Just saying!
Also...here's the best part....Take the price of this phone, and compare it to the price of other comparable phones. It's seriously about half as much as them, if you are considering the TRUE cost, ie: no contract price.
Take that extra $350 or so and save it. If you get your phone stolen or you throw it at someone in a fit of drunken rage...you can buy a new phone.
If that doesn't happen...You still have that $350!

Went from a Note 3 returned it to buy Nexus 5, cancelled my insurance because I knew AT&T would not carry it. Call Google get an RMA they should be able to replace it since we have a 1yr warranty.

Knight-Rider said:
Went from a Note 3 returned it to buy Nexus 5, cancelled my insurance because I knew AT&T would not carry it. Call Google get an RMA they should be able to replace it since we have a 1yr warranty.
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Umm warranty doesn't cover smashed screens

shotta35 said:
Umm warranty doesn't cover smashed screens
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Oh ok wasn't aware that Google didn't cover smashed screens good to know lol.

I'm shocked they even offered to replace it with an equal valued device. Not to sound hard to the op but I figured it would go without saying that a device not sold by Att wouldn't be covered through their insurance. Take the replacement and sell it for another n5.
Sent from my Nexus 5 using XDA Premium 4 mobile app

The nexus 5 is so easy to service yourself that it doesn't really need insurance.
Sent from my Nexus 5 using Tapatalk

I would be happy. Take what they give you, assuming its another high end phone, and sell it.

I'm just curious what equal value phone the OP will get. Nothing is really equal when it comes to specs with that price. Moto x costs more but lower in specs. I just hope that OP will get something that's equal in specs not in costs.
Sent from my Nexus 5 using xda app-developers app

Op let us know what they give you. I'm thinking the LG G2 and if they do that's not so bad is it?
Sent from my Nexus 5 using Tapatalk

FuMMoD said:
Op let us know what they give you. I'm thinking the LG G2 and if they do that's not so bad is it?
Sent from my Nexus 5 using Tapatalk
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Only if it's unlocked like the nexus 5 would that be acceptable to me.
Sent from my Nexus 5 using Tapatalk

i always have had insurance on all my phones.. im with sprint.. i ended up sellimg my gs4.. and got the N5 from the play store.. when i tried to get insurance on my N5 they said i cant bec ause i got my N5 from the play store.. sprint dont carry the 32 gig.. so now i have no insurence which sux.. but it is what it is

Update on OP
FuMMoD said:
Op let us know what they give you. I'm thinking the LG G2 and if they do that's not so bad is it?
Sent from my Nexus 5 using Tapatalk
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This is exactly why I love these forums! Great idea on getting the replacement and then selling to get another N5. Will definitely now start a claim to see what equivalent phone they will provide. Like another post said, I hope they provide equivalent specs, not equivalent cost given what a great value our phone is.
On the posts questioning why I thought AT&T would replace the phone in the first place, it's a fair question. I honestly have never used phone insurance before. My first mistake was believing the salesperson. Bummer, but that's life. I knew at the time that AT&T did not carry the phone, but was guessing the business model of the insurance would be as fine with providing cash so I could just get a replacement as they would providing a replacement phone. Always read the fine print and all that I guess. Another good option is just sending the phone in to LG for a screen replacement. I have read in other threads that may actually cost less than the deductible to replace the whole thing.
On the economics of cell phone insurance vs. self insuring given the cost, I found this article on Lifehacker that does a nice summary of the plans that are out there. Do a quick google search for it.
I think the argument that the high cost does not justify the benefit is particularly interesting now that many of us have the phone out of 2 year contracts and paid a low price for a great product. Aren't we all likely to jump at the next Nexus that comes out in a year? If so, as time approaches the next release, the value of replacing the phone we have goes down significantly.
In fact, given this, it would seem only to make sense to get phone insurance (if one wanted it) that provides a cash payout of the purchase price of the phone. Because the price of our phone is less, the premium would be lower and possibly a better cost benefit equation.

Equivalent phone to me would be a 5", snapdragon 800, 1080p display, lte and unlocked.
Sent from my Nexus 5 using Tapatalk

FuMMoD said:
Op let us know what they give you. I'm thinking the LG G2 and if they do that's not so bad is it?
Sent from my Nexus 5 using Tapatalk
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i gotta agree here

Buy phone outright, new contract???

Hey guys, I just got off the phone with Sprint telesales, was going to order the new HTC One and just buy it outright cuz I'm not do for an upgrade till November and want to save my upgrade anyways. This woman is telling me I have to sign a new 2 year contract!!!! I'm like BULL why would I sign a new contract and prolong my upgrade when I'm paying full price for the phone!!!!!!! Does this make sense to anyone? I just told her bull that I'll wait till it comes to the Sprint store cuz you are WRONG THERE IS NO WAY, I'm signing a 2 yr contract paying full price for the phone, it makes NO SENSE! Or is this something new?
Sent from my iPad using Tapatalk
MOD Edit: Profanity edited

No that is completely wrong. I bought the phone outright and do not have to renew my contract. If that was the case you would get the phone for the renew price of 249.00. Just go on sprint.com and order it there. Takes 2 days to ship to you.

I dont know how the hell sprint hires so uninformed people. Call back and get in touch with a representative that knows and tell them that you want to buy the phone outright and don't want to upgrade your contract. I would check back once u get your phone to see that your contract didn't change on sprint.com because if happened to me once. U can buy it outright, just need to talk to a sprint rep who knows what she/he is doing and what u r asking for.

Telesales is in the Philippines. They are using computer scripts to help customers and it basically turns them into robots.

Actually I just got one on eBay for $625 so I'll save $75 anyways. Screw those telesales people.
Sent from my iPad using Tapatalk

aaron130 said:
Actually I just got one on eBay for $625 so I'll save $75 anyways. Screw those telesales people.
Sent from my iPad using Tapatalk
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I had trouble too with my order. I first tried to order online but I kept getting an error and a popup message said to call telesales. The rep tried to tell me that I couldn't buy the phone outright because I have a Framily plan and that I could only make the order in person at a store. I made her connect me to her supervisor. Supervisor said that until the phone is physically available at the Sprint stores, the ONLY way to order it was ONLINE, not in person, or over the phone. I then tried again online and it finally went through. :good:

Unless they changed it they do give you a discount after 1 year but it is only $75 off so that might be what they were doing.
Sent from my EVO using xda app-developers app

drigout said:
Unless they changed it they do give you a discount after 1 year but it is only $75 off so that might be what they were doing.
Sent from my EVO using xda app-developers app
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they changed that, don't get that option anymore

Thoughts on insurance?

Didn't carry any on my iPhone 4s but I had nothing but problems with the 'certified' refurbs Verizon's Asurion service sent me back when I had problems with my Droid 1.
Read about Worth Ave Group... Seems promising.
So what's the general opinion on insurance? Is there a third party insurance that works well?

The.Jericho.Initiative said:
Didn't carry any on my iPhone 4s but I had nothing but problems with the 'certified' refurbs Verizon's Asurion service sent me back when I had problems with my Droid 1.
Read about Worth Ave Group... Seems promising.
So what's the general opinion on insurance? Is there a third party insurance that works well?
Click to expand...
Click to collapse
I have had good luck with Squaretrade in the past. They are a lot cheaper than Verizon insurance and provide the same coverage for accidental damage.

The.Jericho.Initiative said:
Didn't carry any on my iPhone 4s but I had nothing but problems with the 'certified' refurbs Verizon's Asurion service sent me back when I had problems with my Droid 1.
Read about Worth Ave Group... Seems promising.
So what's the general opinion on insurance? Is there a third party insurance that works well?
Click to expand...
Click to collapse
I'd go with SquareTrade you have two options to pay monthly or yearly at least that's how it was 2 years ago. With SquareTrade though you pay either a $50 or $100 deposit and take it to a local repair place and no matter the cost squaretrade will cover it.
The only thing I don't know is if they cover lost or stolen devices but come on its 2015 if you lose your phone your better off with a straight talk phone
Sent from my SAMSUNG-SM-G925A using XDA Free mobile app

The.Jericho.Initiative said:
Didn't carry any on my iPhone 4s but I had nothing but problems with the 'certified' refurbs Verizon's Asurion service sent me back when I had problems with my Droid 1.
Read about Worth Ave Group... Seems promising.
So what's the general opinion on insurance? Is there a third party insurance that works well?
Click to expand...
Click to collapse
asurion insurance replaces the phone with a Brand New Phone. Not sure how much it costs, i believe $9 a month. But you have to pay a deductible of $100.

lucky_strike33 said:
asurion insurance replaces the phone with a Brand New Phone. Not sure how much it costs, i believe $9 a month. But you have to pay a deductible of $100.
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I had 2 claims in the past with Asurion, in both cases I received a "refurb" phone......

lucky_strike33 said:
asurion insurance replaces the phone with a Brand New Phone. Not sure how much it costs, i believe $9 a month. But you have to pay a deductible of $100.
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No they do not. I have had 6 claims over the last 13 years with Verizon and ALL were refurbs. It says this clearly on the website and your Iinsurance documentation.

galaxyfaraway said:
No they do not. I have had 6 claims over the last 13 years with Verizon and ALL were refurbs. It says this clearly on the website and your Iinsurance documentation.
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I have gotten a droid dna and HTC one m8 all new in the box from assurion
Sent from my SM-G925V using XDA Premium HD app

lucky_strike33 said:
I have gotten a droid dna and HTC one m8 all new in the box from assurion
Sent from my SM-G925V using XDA Premium HD app
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You sure they aren't refurb? You know it doesn't say anything on the box right? Maybe it if was a new release they didn't have any refurbished but I've never gotten a new phone nor have I ever seen anyone. Your lucky

I have had two claims with Asurion...I believe both were refurbs but they looked and functioned as good as new...you basically couldn't tell the difference. But they do not cost any more than the other guys out there and they do provide for lost or STOLEN phones whereas I do not thin the others do at all. Your choice. But for what these new phones cost, and the fact that I cannot live without it for even a day...insurance is a must for me!

The way Asurion works is that, if available, you get a Certifiled Like New replacement. If there's none currently available, they will replace it with a new device instead (for example at the very beginning of a phone release, it's not like the mfr makes a batch of refurb phones for insurance company replacements). In the event that there are neither available, then you get additional options. A limited list of comparable replacement devices, basically. Or, there may be case by case instances where you'll get an upgrade for reduced or no cost. Obviously a lot less common, and we did have people all the time would get a phone, decide they didn't like it, and try to push for a different device under replacement. Unless you have repeated troubles with the same device in a short time, they generally aren't going to switch a model out.

+1 on squaretrade...I also have them for large appliances and they've been awesome!

So no one has used Worth Ave. Group? I'll look into squaretrade but the last time I had insurance, I ended up using it. I had a pristine condition Droid that developed an issue with the screen and I filed my claim. I went through (4) 'certified' refurbs for one failure after another and ended up switching to iPhone after it was all said and done. My first phone was great, the rest were a constant problem. I've read up and down votes for Worth Ave but not in an environment like here so who knows what they're worth. But primarily I like the idea of avoiding dealing with any more refurbished devices.
And I know, your mileage may vary... My experiences could be unique to the model I was using but from what I do remember, it was an infuriating process. I definitely appreciate all the opinions thus far!

I have Verizon's Asurion and they not only sent me a brand new phone, it was the newer version (Moto X to Moto X 2014) I will be sticking with them for my S6 Edge purchase this weekend...

have Asurion and just spent $200 cause of a cracked screen and that will be the end of that although i did get a new unit but only because it was so new anyway.
for $129 one time payment and up to 3 uses in 2 years coverage you can get Sammy's Protection with a $95 deductible versus Asurions $200 so i am cancelling Asurion and going with that one.