HTC One no Hard Reset - One (M7) Q&A, Help & Troubleshooting

Hi there,
just tried to install a new custom rom and then my Htc stopped working. (Screen is on but i can't do a hard reset)
Everytime I try to do a Hard reset the two icons at the bottom start to blink but nothing happens.
Do I have to wait for the battery to die?
Please help!

xyzjerexyz said:
Hi there,
just tried to install a new custom rom and then my Htc stopped working. (Screen is on but i can't do a hard reset)
Everytime I try to do a Hard reset the two icons at the bottom start to blink but nothing happens.
Do I have to wait for the battery to die?
Please help!
Click to expand...
Click to collapse
Shine a bright light at the phone and hold down the power button, or plug into your PC and use
Code:
adb reboot

MacHackz said:
Shine a bright light at the phone and hold down the power button, or plug into your PC and use
Code:
adb reboot
Click to expand...
Click to collapse
Thanks it worked fine

xyzjerexyz said:
Thanks it worked fine
Click to expand...
Click to collapse
The bright light thing did the trick, unbelievable why the censors are completely unresponsive

Yeah it's a feature to stop you resetting in you pocket. But I have had issues with it as well.
Sent from my HTC One using xda app-developers app

Related

HELP, My phone refuses to boot up.

It started as soon as I received a phone call from my brother and we were in the middle of a conversation when the phone suddenly goes off. I tried to restart it, I even removed the battery and replaced it but when I press the power button I get the initial boot sequence showing the htc logo and then the phone would just go of. I thought that maybe the battery is low but when I plug it to a power outlet it keeps trying to boot but keeps switching off and it just does this over and over.
Please I don't know if anyone has encountered this problem before, I really don't know what to do.
scently said:
It started as soon as I received a phone call from my brother and we were in the middle of a conversation when the phone suddenly goes off. I tried to restart it, I even removed the battery and replaced it but when I press the power button I get the initial boot sequence showing the htc logo and then the phone would just go of. I thought that maybe the battery is low but when I plug it to a power outlet it keeps trying to boot but keeps switching off and it just does this over and over.
Please I don't know if anyone has encountered this problem before, I really don't know what to do.
Click to expand...
Click to collapse
Try a Hard Reset using the device buttons:
1. With the phone off. If it’s frozen or unresponsive, pull then replace the battery.
2. Press and hold the Volume Up and Volume Down buttons and power the phone back on.
3. Continue to hold Volume Up and Volume Down until a factory reset screen appears.
Hope this helps!
weepatc said:
Try a Hard Reset using the device buttons:
1. With the phone off. If it’s frozen or unresponsive, pull then replace the battery.
2. Press and hold the Volume Up and Volume Down buttons and power the phone back on.
3. Continue to hold Volume Up and Volume Down until a factory reset screen appears.
Hope this helps!
Click to expand...
Click to collapse
But this ill wipe out all my data and I don't know how to back up on windows phone.
scently said:
But this ill wipe out all my data and I don't know how to back up on windows phone.
Click to expand...
Click to collapse
At the moment you've lost all your data anyway!!!!
weepatc said:
At the moment you've lost all your data anyway!!!!
Click to expand...
Click to collapse
Well I just did that but the problem persist. I should note that occasionally it does complete its boot up and I can use the phone but it can go off at any time and once it does this, i cannot get it to completely boot up. Once it attempts a boot up and goes off I cannot even restart it by pressing the power button until I replace the battery or plug it into a power socket or the computer at which point it will just keep booting up and shutting down.
Something far wrong there. Get a replacement device.
Sent from my HTC HD7 using Board Express
weepatc said:
Something far wrong there. Get a replacement device.
Sent from my HTC HD7 using Board Express
Click to expand...
Click to collapse
I think I've fixed it, I flashed my phone and it seems to be working again. Thanks for your help though
Glad to hear you got a result ;-)
Sent from my HTC HD7 using Board Express
ya I had same issue... (random reboots and then changes not saved). Flashed the phone and all was good.
HD7 stuck in boot screen
scently said:
I think I've fixed it, I flashed my phone and it seems to be working again. Thanks for your help though
Click to expand...
Click to collapse
PaullikesWINMO said:
ya I had same issue... (random reboots and then changes not saved). Flashed the phone and all was good.
Click to expand...
Click to collapse
Hi, I have got the same problem on my HD7 and I am completely noob to many new words Goldcard, jailbroken, etc. Would you please advise me exactly what you did (i mean flahing procedure) and really appriciate any help.
Well if you have got an O2 HD7, then I would advise you to get one of the O2 ROMS from ansar, download it then press and hold the volume down button when booting up your device, connect the phone to your pc and start the app. More instructions in the HD7 development thread.
There's nothing wrong the phone. Don't hard reset or flash it. It happens from time to time, just give it some time and eventually you will see a battery icon appear. Then after awhile it will boot up.
Again, do not flash or hard reset just be patient. I believe it just needs to drain all the way down as it doesn't have enough power to fully boot.
Not booting up
Hi,
My T Mobile hd7 is been restarting after it shows the htc logo..It was all of a sudden after i connected to my pc this happened ...Tried to flash it with ansar tmobile update..problem persists...Dont knw how to use goldcard..please help me out..
Thank u and Best Regards

Phone will not power on.

I was scanning to see if it had recovery for my phone.As I was scrolling down their list, my finder sliped and selected recovery of different phone and installed it., my phone bleeped a few times with black screen.
I tried to switch on using power key, but it will not power.
I then took the battery out and used Vol down key + power to reboot into bootloader. Nothing happed, phone just bleeps few times. Still black screen.
Need urgen help please.
Pull battery for 15min and try again. If nothing happened go to service. Or try install the ruu for your country.
Sent from my HTC One X using xda premium
stona175 said:
Pull battery for 15min and try again. If nothing happened go to service. Or try install the ruu for your country.
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
Thanks for your reply. I have tried hard reset after taking out the battery without any luck. I can not install the RUU as the phone is dead, black screen. Battery was fully charged. I did a bad flash by accident via rom manager.
Anyone out there with similar problem and found the solution, I do not need another expensive door stopper.
rlamba said:
Thanks for your reply. I have tried hard reset after taking out the battery without any luck. I can not install the RUU as the phone is dead, black screen. Battery was fully charged. I did a bad flash by accident via rom manager.
Anyone out there with similar problem and found the solution, I do not need another expensive door stopper.
Click to expand...
Click to collapse
If you can go to bootloader or make factory reset (vol down + vol up + power) and something showing on the screen you can install ruu.
If you can charge the battery (led is shining) its mean you need only j-tag :d
If nothing with this. Its mean your memory is dead.
I had this issues on my friend phone. But there was no led and no vibration. Realy dead
stona175 said:
If you can go to bootloader or make factory reset (vol down + vol up + power) and something showing on the screen you can install ruu.
If you can charge the battery (led is shining) its mean you need only j-tag :d
If nothing with this. Its mean your memory is dead.
I had this issues on my friend phone. But there was no led and no vibration. Realy dead
Click to expand...
Click to collapse
The screen is black. So hard reset does not work. Total dead, the screen does not light. When you do factory reset, the phone make 5 or 7 beeps like when phone is vibrating, then it is dead, no response. I think I need to have J-Tag.

Phone not responding to ANYTHING (screen off)

Hey everyone, i have kind of a big problem. Yesterday i rooted my phone. Fot S-off and everything not problem. Flashed Slim Bean rom and i was a happy camper. Went to work and phone was working fine. Hours later, i tried to unlock my phone by pressing the power button and nothing happened. i tried holding the power button to make the phone shutdown and the keys lit up and kept on blinking but nothing happened. I tried calling the phone and from another line and although on the other phone it sounds like its one, my one wont ring or anything. I got home and tried to fastboot reboot but the damn thing is not on debugging mode apparently, so it just says waiting for device. I need HELP ASAP!!!!!! Thanks in advanced!
If the buttons blink, keep holding the power button until they stop blinking (this will take over 10 seconds!). That will force a hard reboot.
moises319 said:
Hey everyone, i have kind of a big problem. Yesterday i rooted my phone. Fot S-off and everything not problem. Flashed Slim Bean rom and i was a happy camper. Went to work and phone was working fine. Hours later, i tried to unlock my phone by pressing the power button and nothing happened. i tried holding the power button to make the phone shutdown and the keys lit up and kept on blinking but nothing happened. I tried calling the phone and from another line and although on the other phone it sounds like its one, my one wont ring or anything. I got home and tried to fastboot reboot but the damn thing is not on debugging mode apparently, so it just says waiting for device. I need HELP ASAP!!!!!! Thanks in advanced!
Click to expand...
Click to collapse
Hold the phone directly over a bright light and try to reboot. I can't explain why this procedure works but it did for me and several others. Just make sure the light is shining on the two sensors on the top left corner of the phone.
Marcm15 said:
Hold the phone directly over a bright light and try to reboot. I can't explain why this procedure works but it did for me and several others. Just make sure the light is shining on the two sensors on the top left corner of the phone.
Click to expand...
Click to collapse
The phone uses the light sensor to make sure the phone isn't in your pocket or some other place and isn't getting reset by accident.
Sent from my HTC One using xda premium
Be very careful flashing AOSP based roms. There have been several users reporting "bricks" while using these roms. Both a solution and a cause are unclear.
Marcm15 said:
Hold the phone directly over a bright light and try to reboot. I can't explain why this procedure works but it did for me and several others. Just make sure the light is shining on the two sensors on the top left corner of the phone.
Click to expand...
Click to collapse
Dude, thank you so much for that, it solved my issue! I don't know why I didn't think of it!!
If the buttons are flashing, I would consider that a response.
Just saying.
eyeisdasteve said:
The phone uses the light sensor to make sure the phone isn't in your pocket or some other place and isn't getting reset by accident.
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
moises319 said:
Dude, thank you so much for that, it solved my issue! I don't know why I didn't think of it!!
Click to expand...
Click to collapse
Glad it worked for you. The explanation given above makes sense as to why it works...

htc blocked

Hi world.
Today i do a little error...i was in the recovery mode for flash a zip and finish in sideload...I have a black screen with: Sideload started..now send the packge you want to apply to the device with "adb sideload <filename>.
So i try to power off my HTC One with the botton, with tool kit all in one but nothing.
I also try to put command like adb reboot ecc ecc from the cmd and try the 4 option of the FAQ.
But my HTC One is blocked...Is there a metod to power off the device? I should wait the natural power off of battery but i think there is not so good for the device(it was over 90% battery).
Thank you for the attention guys
p.s. i don't able to use adb sideload, i read something but i don't able to learn
Andy991 said:
Hi world.
Today i do a little error...i was in the recovery mode for flash a zip and finish in sideload...I have a black screen with: Sideload started..now send the packge you want to apply to the device with "adb sideload <filename>.
So i try to power off my HTC One with the botton, with tool kit all in one but nothing.
I also try to put command like adb reboot ecc ecc from the cmd and try the 4 option of the FAQ.
But my HTC One is blocked...Is there a metod to power off the device? I should wait the natural power off of battery but i think there is not so good for the device(it was over 90% battery).
Thank you for the attention guys
p.s. i don't able to use adb sideload, i read something but i don't able to learn
Click to expand...
Click to collapse
try POWER + VOLdown for 10 sec then release power btn
damned91 said:
try POWER + VOLdown for 10 sec then release power btn
Click to expand...
Click to collapse
Thanks for the answer...i try but the device not go to power off.
When i try toghter (power and a vol down or up) the two soft touch(menu and back) will go to on and off with the lights...
Other solutions/combinations with the buttons?
Hold vol down and power together keep holding for 15 seconds... Or try just power button..but if not let device run out of battery
a box of kittens said:
Hold vol down and power together keep holding for 15 seconds... Or try just power button..but if not let device run out of battery
Click to expand...
Click to collapse
Nothing...the device doesn't want to go off. It's strange that i can't power off the device from this submenu of CWM/recovery...
Andy991 said:
Nothing...the device doesn't want to go off. It's strange that i can't power off the device from this submenu of CWM/recovery...
Click to expand...
Click to collapse
did you put it under a bright light and hold the power for 15 seconds ?
the bright light trips the sensor so the phone doesn't think its in your pocket
Press and hold the menu button at the same time, but at the same time you are doing that shine a light over the proximity/ambient sensors.
I know it sounds weird but aroma use to freeze up on me and when it did someone mentioned to do exactly this to get the phone to reboot/turn off.
It works for me every time. Nothing will happen until I shine a light at the sensors.
Sent from my HTC One using xda app-developers app
clsA said:
did you put it under a bright light and hold the power for 15 seconds ?
the bright light trips the sensor so the phone doesn't think its in your pocket
Click to expand...
Click to collapse
jhonsok said:
Press and hold the menu button at the same time, but at the same time you are doing that shine a light over the proximity/ambient sensors.
I know it sounds weird but aroma use to freeze up on me and when it did someone mentioned to do exactly this to get the phone to reboot/turn off.
It works for me every time. Nothing will happen until I shine a light at the sensors.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Oh s**t.... I didn't think at the sensors :angel:....here is night and i have all the lights off....Thank you so much guys!!
I try from 2h..... and i think that i never resolved until the end of my battery

HTC One doesn't turn on

I unplugged my htc one in the morning after fully charging it over night.. I used it for about an hour, and then when i was trying to move the gallery shortcut to the home screen, the phone suddenly froze and the phone switched off, i kept holding the power button but it wouldn't switch on and I tried plugging it back but the LED light didn't turn on. i also tried to do a hard rest, booting to fastboot mode but non of that worked. Does someone have a solution for this? please help
Mjnss23 said:
I unplugged my htc one in the morning after fully charging it over night.. I used it for about an hour, and then when i was trying to move the gallery shortcut to the home screen, the phone suddenly froze and the phone switched off, i kept holding the power button but it wouldn't switch on and I tried plugging it back but the LED light didn't turn on. i also tried to do a hard rest, booting to fastboot mode but non of that worked. Does someone have a solution for this? please help
Click to expand...
Click to collapse
maybe this could help: http://forum.xda-developers.com/showthread.php?t=2440524
nkk71 said:
maybe this could help: http://forum.xda-developers.com/showthread.php?t=2440524
Click to expand...
Click to collapse
Thanks, but that didn't work for me. I might send it to htc.
Mjnss23 said:
Thanks, but that didn't work for me. I might send it to htc.
Click to expand...
Click to collapse
have you tried to hold the proximity sensor of your phone under a bright light while pressing power button?
herwegan said:
have you tried to hold the proximity sensor of your phone under a bright light while pressing power button?
Click to expand...
Click to collapse
Yes i have. I've sent it to htc, im getting a replacement.
This problem become massive big..what did htc do?? They own us an explanation......i also face same problem....its going to htc center soon!!
Sent from my GT-N7100 using XDA Premium 4 mobile app

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