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Hello there xda community... I am new to this forum and have just succesfully managed to wreck my Xperia Zs screen.
I have only wanted to clean my phone under the sink (its rated for low jets of water) wiped it dry and then after a few minutes, fractal structures if I may call it, started to creep up all over the screen.
It started slowly from the corners jumping all across the screen in seconds. (very weird)
I have uped some screen shots! This is my second Z i got. My first one, I exchanged it because it had burned pixels on the screen with which I could not live with.
I just dont seem to be lucky with this phone! :/
I had all ports closed and no water was detected by the detectors. I believe the leak came from the power or volume buttons but who knows?
I feel like my trust to Sony is broken.
I have seen others put it under the pool with no probs... but well someone has to be the lucky one! :/
I think am gonna turn back to my old Nokia 3330!
P.S do you think that I stand a chance of exchanging it since no water detection was triggered? Am going to try any way.
kokoscy said:
Hello there xda community... I am new to this forum and have just succesfully managed to wreck my Xperia Zs screen.
I have only wanted to clean my phone under the sink (its rated for low jets of water) wiped it dry and then after a few minutes, fractal structures if I may call it, started to creep up all over the screen.
It started slowly from the corners jumping all across the screen in seconds. (very weird)
I have uped some screen shots! This is my second Z i got. My first one, I exchanged it because it had burned pixels on the screen with which I could not live with.
I just dont seem to be lucky with this phone! :/
I had all ports closed and no water was detected by the detectors. I believe the leak came from the power or volume buttons but who knows?
I feel like my trust to Sony is broken.
I have seen others put it under the pool with no probs... but well someone has to be the lucky one! :/
I think am gonna turn back to my old Nokia 3330!
P.S do you think that I stand a chance of exchanging it since no water detection was triggered? Am going to try any way.
Click to expand...
Click to collapse
sorry to see that man, the best thing you can do is try and explain your reason...you can try to let it dry and exchange it.
Since under flaps there is no red colored markers, I belive you can get replacement. It looks like it was manufacturing defect phone and this should not happen. I was scared to put my second XZ under watter, feeling of flaps was like they were used and not able to close as they should, so I made small test step by step, but now I am sure it works. And yes, as some people use it under water in pools, I don't plan to do that hehe.
Wish you luck with service!
droidhd said:
Since under flaps there is no red colored markers, I belive you can get replacement. It looks like it was manufacturing defect phone and this should not happen. I was scared to put my second XZ under watter, feeling of flaps was like they were used and not able to close as they should, so I made small test step by step, but now I am sure it works. And yes, as some people use it under water in pools, I don't plan to do that hehe.
Wish you luck with service!
Click to expand...
Click to collapse
So sorry to hear that. I hope you can get it replaced.
After playing around with it under the tap and a little bit of water to test the resistance on day 1, I decided to avoid water whenever possible.
gunblazer said:
After playing around with it under the tap and a little bit of water to test the resistance on day 1, I decided to avoid water whenever possible.
Click to expand...
Click to collapse
I'm just sat patiently waiting for mine, and the last thing on my list of things to do when it gets here is stick it under a tap to test it.
XperienceD said:
I'm just sat patiently waiting for mine, and the last thing on my list of things to do when it gets here is stick it under a tap to test it.
Click to expand...
Click to collapse
That's smart. I can say it is quite water proof however, I had a scare because the main speaker took nearly 12 hours to dry before it started working again. (I researched and found out this is normal as water gets in the speaker. So no more
It's nice knowing that during catastrophic accidents and heavy rain this phone will be functional though!
sorry to hear that this has happened.
That is definitely water ingress into the screen. since the front and back are glued into the frame it looks like that's where the failure occurred and water entered that way.
Since the water indicators are still white I would stand your ground until they give you a replacement.
Same scenario, my phone is under going rice treatment. I'm encountering a weird problem, my phone's LED went red and vibrated 3 times and went off. The cycle goes on and on and its about 5 hours since. Any way to resolve it? :crying:
Edit: Unable to get to fast boot, when unplugged the phone stops the cycle.
As said before, if the water ingress tapes are still intact (white) then take the phone for a warranty replacement.
To the OP - If and when you get a replacement, I would suggest not exposing the phone deliberately to water, especially not just to clean it. Get a microfibre cloth, for goodness sake!
Sent from my C6603 using Tapatalk 2
I precisely lock all the flaps and wash my Z from time to time.
No problems whatsoever, the only thing is that the loudspeaker get's stuck with water and you have to wait
for it for some time to come back to normal loudness.
kingvortex said:
As said before, if the water ingress tapes are still intact (white) then take the phone for a warranty replacement.
To the OP - If and when you get a replacement, I would suggest not exposing the phone deliberately to water, especially not just to clean it. Get a microfibre cloth, for goodness sake!
Sent from my C6603 using Tapatalk 2
Click to expand...
Click to collapse
Thanks for the advices! I took it back today and got a replacement. I didnt say anything about the phone getting in contact with water. Infact they didnt even ask. They checked the tapes and looked suprised because to them it looked like something between a crack and a smudge though it didnt have the symptoms of a crack. (probably because of the sharp lines formed on the screen?) I just kept my mouth shut and was waiting for their question about water which never came. Anyway it ended with a happy end and I got my 3rd Xperia Z within 2 weeks! Awesome!!
So the moral of the story is do not get overconfident with water resistant stuff!
After this am thinking that I could have bought the S4 without all the disturbing flaps, since from now on am going to avoid water in every way. I had a quick look at it when I was at the shop...it really does not feel like a 5" screen comparing to the Z, but the screen is just a bit to colorful for my taste.
I am sure we will be seeing more of these water damages as time passes...
Water Resistance on the Z is more of a marketing "trick" than a reliable feature!
Hello, community.
My Xperia Z also got wet (for 1200th time) but this time is different than any previous - seems like water got inside my Xperia...so, I am not able to turn my phone on.
Actually, it was working for 15 minutes and just after shot down.
I used hair dryer...no luck, get reboot signal once and that's it.
An hour ago I bought some rice, placed Xperia into it...so, I will waiting for few days, who knows, maybe It is going to come back to life again
If so - great...If it doesn't - ok, I can live without it
Hello,
I have my Z from its release. I tried its water resistance the first day i recieved it, all was OK. I recorded many videos underwater, in swimming pool, at home, and everything was always ok. Everytime i took it in water, I mindfully closed all the covering caps.
But today, I got a problem. I took my phone with me to water, as whnever I did, and when I was looking at it after "bathing", my camera was fogged - it was wet INSIDE. I tried to check those white indicators under covering caps, and those at USB port and headphone jack were RED. I also noticed tiny droplets of water there. Everything else is however working. No display issues, headphones are playing, USB works too.
I must remark that my phone dropped me on pavement from my pocket about month ago (scratched corners), but its resistance worked until today.
What now? Should I claim it? What do you guys think? I bought Xperia Z mainly for its water resistance. It is very distressing that I can take it in water any more.
Edit: one problem detected - mobile data doesnt work.
Since the indicators are red you have nothing to stand on, they will just say that the flaps were open and you won't be able to prove them wrong.
Dsteppa said:
Since the indicators are red you have nothing to stand on, they will just say that the flaps were open and you won't be able to prove them wrong.
Click to expand...
Click to collapse
I read somewhere that on the repair service they check if the flaps provide the necessary seal against water. If they provide enough seal, and you have the indicators turned red, they blame you for not having closed the flaps correctly, on the other hand, if the flaps show defects and let water through, even when properly closed and with moisture indicators turned red, they still service your device under warranty.
Dsteppa said:
Since the indicators are red you have nothing to stand on, they will just say that the flaps were open and you won't be able to prove them wrong.
Click to expand...
Click to collapse
They were closed. I was always checking them before going in water. Im 100% sure. And yes i can prove it. They can close the flaps and test phone and see if there is water or not.
Dropping the phone may have caused an open gap somewhere and water leaked in.
Nothing you can do, just argue your way in and hope for the best.
If you know you are a clumsy person, you should have gotten a case.
Sent from my C6603 using xda premium
In the pictures the phone has a the back glass lifted, maybe that was the problem. I have the back lifted too , but not that high as yours.
Don't tell them you used it in the swimmingpool, it clearly says in the instruction booklet that you should't.
Swimmingpool water contains acids and chemical products that may destroy the rubber seals over time.
I think I know what happened. Flaps may be ok (I tested to put the phone in water again - there were no water under them, but water still got to a phone - my volume down is damaged now), but the right issue is that back plate is raised a bit around the camera
Type "Sony Xperia Z repair, disassembly manual" on youtube.
As you can see on this video, right under the plate are phone GUTS. The plate can be raised by warming it. Thus it can raise when you play games or a sun is shining on a phone. All Xperia Z owners, check your back plate too if it is OK or raised! I believe this is that water resistance issue..
The fog in camera disappeared during the day and when I removed SIM and put it back, mobile data begun to work. Bad thing is that volume button doesnt work (as I said above). The button itself is ok and its not stucked or pressed, but when I turn phone on, it always starts in safe mode and I cant volume down, I can just volume up (using the button; I can volume down using display), so I think button contacts are fu**ed and phone thinks the buton is pressed. I think only thing I can do now is going to repair service.
I could never imagine submersing my phone in water. not worth the risk.
I treat my XZ as water resistant. I'll text people when im in the bath with wet hands etc.. but never put it in water
eiestsa never
vibecatalin said:
In the pictures the phone has a the back glass lifted, maybe that was the problem. I have the back lifted too , but not that high as yours.
Click to expand...
Click to collapse
Yeah, you are right. I think thats the issue. Did u try to put it in water if it is ok or not?
I've read somewhere of someone using bleach on a cotton bud VERY carefully to whiten the markers.
I had a similar issue, take it to the service center & get it fixed.
VykoJust said:
Yeah, you are right. I think thats the issue. Did u try to put it in water if it is ok or not?
Click to expand...
Click to collapse
No, but I think I will try.
vibecatalin said:
No, but I think I will try.
Click to expand...
Click to collapse
Those flaps are piece of crap. Especially that flap where charger/data cable go. Since we playing with it every day, my guess is that sealing got weaken and that's why water got thru the phone. Gap may be less than tenth of a millimeter ( <0,1 mm) and water can easily come in.
i think it's time again to bash those people who warn others not take their phone into water, as the xperia z is not waterproof, but just water resistant. and that's more likely to protect the phone from accidental drops into water, rather than to go diving/bathing/filming with it in water.
and those warners know what the IP-rating says ("...half an hour"..."submerged 'till half a meter"....)
hebbe said:
i think it's time again to bash those people who warn others not take their phone into water, as the xperia z is not waterproof, but just water resistant. and that's more likely to protect the phone from accidental drops into water, rather than to go diving/bathing/filming with it in water.
and those warners know what the IP-rating says ("...half an hour"..."submerged 'till half a meter"....)
Click to expand...
Click to collapse
If people actually followed that advice, then there would not be multiple threads like this one, where people have destroyed their phone.
What is the point of deliberately putting your expensive phone in danger, IP rating or no IP rating?
Sent from my C6603 using Tapatalk 2
kingvortex said:
If people actually followed that advice, then there would not be multiple threads like this one, where people have destroyed their phone.
What is the point of deliberately putting your expensive phone in danger, IP rating or no IP rating?
Sent from my C6603 using Tapatalk 2
Click to expand...
Click to collapse
gosh, not this discussion again! It does not matter what the point is or if there is a point or not. If the producer communicates that this phone CAN sustain without damage being in water i-don't know-how-deep for i-don't know-how long, then this phone SHOULD do it. The intentions of the users, or whether there is a point or not in taking your phone to the swimming pool, are NOT important. It is IMPORTANT that whatever was promised to the user SHOULD BE VALID.
tudork said:
gosh, not this discussion again! It does not matter what the point is or if there is a point or not. If the producer communicates that this phone CAN sustain without damage being in water i-don't know-how-deep for i-don't know-how long, then this phone SHOULD do it. The intentions of the users, or whether there is a point or not in taking your phone to the swimming pool, are NOT important. It is IMPORTANT that whatever was promised to the user SHOULD BE VALID.
Click to expand...
Click to collapse
Perhaps you have a point, but if you go to a service centre with red water ingress indicators, you will be paying to have your phone repaired as they will say it was caused by user negligence. End of story.
If you do not put your phone into water for no good reason, it will never get water damaged. Why are people using the IP rating to excuse a complete lack of common sense?
Why do people NEED to put their phone into water regularly?
Sent from my C6603 using Tapatalk 2
kingvortex said:
Perhaps you have a point, but if you go to a service centre with red water ingress indicators, you will be paying to have your phone repaired as they will say it was caused by user negligence. End of story.
If you do not put your phone into water for no good reason, it will never get water damaged. Why are people using the IP rating to excuse a complete lack of common sense?
Why do people NEED to put their phone into water regularly?
Sent from my C6603 using Tapatalk 2
Click to expand...
Click to collapse
because they bought the phone with the intention that they can do this with it. They've seen it in official Sony commercials (phone used during rain, phone washed under running water after being splashed with color paint, on exhibitions Sony employees dropped it in aquariums, smashed the phone on the floor repeatedly to demonstrate that the glass won't break). I heard that in some shops they even have the Z in a water tank all the time and only take it out for charging. There was that show in Czech Republic where two models used the phone under the shower and so on.
The phone has an ip57 rating which clearly states that you can submerge it into water for 1m and up to 30 minutes. I also believe that you can leave it there for much longer and it SHOULD be okay, only the depth is important. The deeper you go, the higher is the water pressure and the seals might leak.
Now, cars also have ip ratings for water protection and different levels for the interior of the car and the outside. Inside it might be ip54 (water, mud and splashes when entering the car with wet shoes or boots) and outside it's even ip59 or ip58K which means it's protected against water ingress when used with high pressure water jets (e.g. car wash!).
I'm sure most people would complain, if there brand new car is flooded with water on the inside after they went to car wash. The same is true for this phone!
An ip rating is an ip rating and not like "buhu, it's ip57 but it can only manage 3 drops of water before it breaks!". If that is the case, I could have keept my S2 which also survives a few drops of rain without damage. If Sony can't manage that, they shouldn't have advertised it like that or given an ip54 rating or something lower.
You can't claim your phone has the SECOND HIGHEST protection against water there is and then say: "Stay away from water". It's like: "your car has 6 airbags, but don't expect them to work in a crash" or "your Porsche can go 300 km/h, but don't ever try it"
People put their phone in water because they can and should be able to.
If the XZ can't and should be used in water, I'm sure most people would have bought a non water proof phone instead because it would be the same. I was drawn to this phone because of it's water resistance.
I'm beeing very paranoid and bought a 5€ waterproof bag for my phone which I tested yesterday for 6 hours submerged in the sink. The paper inside stayed perfectly dry. Even though my XZ should be waterproof on its own, I think double protection is always better. The bag seems to be waterproof, and even if by some chance it is not, then my phone won't be damaged, because it's supposed to be waterproof too!
With this double protection, I'm still afraid to take it to the pool, but might do so eventually which I wouldn't have done without the bag.
Yes, you do have a point. At least somewhat anyway.
For a start, the manual tells you to avoid chlorinated water. So no swimming pools. I wonder if this is why the water resistance appears to have failed in this case.
I could point out other things that the manual tells you to avoid, but everyone here has already read it before going swimming with their phone, right?
Sent from my C6603 using Tapatalk 2
USA Today have an article (here) where the reviewer was testing the S4 Active. Right after he dunk the phone underwater, the phone have WATER DAMAGE:
Shortly after I took the phone for a dip (in not very deep water), the display went kaput — at least for several hours. It lit up just long enough to indicate that I had power, but I couldn't actually keep the display on and use it.
Roughly a day later, the screen came alive again, but the phone was still exhibiting finicky behavior, presumably because of water damage. The touch-screen was messed up and the device acted as if headphones were plugged in when they weren't. If this were my actual phone, I'd return to the store for a replacement.
I just got the S4 Active and thought I am not planning to take the phone for a long underwater activities, I am concerned that I am getting a phone that have a very weak water resistant feature.
Not sure if this is because the reviewer didn't "properly" close the battery cover / USB port, but I have seen S4 Active review and Samsung Event videos where the phone was submerged in water for a long time and it still works.
PS: Have ANYONE tried to dunk their phone in the water for testing?
My phone has been in a pool, lake, bathtub, rainy weather, all since I got it. I trust it.
Sent from my SAMSUNG-SGH-I537 using Tapatalk 2
I'd like to think that reviewer just got stuck with a bad unit.
But this begs the question: Is water damage covered under warranty? Either by AT&T or Samsung? Surely they should back up their "vacation-proof" phone..
aceownstheworld said:
My phone has been in a pool, lake, bathtub, rainy weather, all since I got it. I trust it.
Sent from my SAMSUNG-SGH-I537 using Tapatalk 2
Click to expand...
Click to collapse
My first one went into the pool just fine. The unit I have now I am scared to expose it. On the top between the glass and bezel there is a small gap... above the in call speaker.... I'm afraid that water will pour in through that... Can you look at yours and see if yours is like that?
He probably didn't press down the back cover correctly.
Sent From My Galaxy S4 Active using a Tapatalk 4
joshuadjohnson22 said:
My first one went into the pool just fine. The unit I have now I am scared to expose it. On the top between the glass and bezel there is a small gap... above the in call speaker.... I'm afraid that water will pour in through that... Can you look at yours and see if yours is like that?
Click to expand...
Click to collapse
You mean between the earpiece and the bezel at the front? I don't see any gaps, at least not with my naked eyes.
On the back, bottom part near the speaker, I don't see it either. Trying to press to see if there is a gap, so far none.
What makes you "scared" on the phone that you have now?
robstunner said:
He probably didn't press down the back cover correctly.
Sent From My Galaxy S4 Active using a Tapatalk 4
Click to expand...
Click to collapse
There is a sticker on the back cover that provide a warning for the user to PRESS DOWN on the middle of the cover, underneath the LED.
I always do that, but I never hear a "click" or any indication that the back cover is now PROPERLY covering the phone to prevent water leakage.
Well, I DO hear the click when pressing on all sides, but that's normal like my Galaxy Note.
lanwarrior said:
You mean between the earpiece and the bezel at the front? I don't see any gaps, at least not with my naked eyes.
On the back, bottom part near the speaker, I don't see it either. Trying to press to see if there is a gap, so far none.
What makes you "scared" on the phone that you have now?
Click to expand...
Click to collapse
Yeah on the front top. I just think water will easily get in the phone...
Sent from my SAMSUNG-SGH-I537 using Tapatalk 4 Beta
I've used this phone below the 1 meter mark and the only bad side effect I get is the microphone not working well for a bit afterwords, which happens really at any level of exposure. This phone is pretty safe in water if you use it correctly.
mattpayne92 said:
...the only bad side effect I get is the microphone not working well for a bit afterwords...
Click to expand...
Click to collapse
That is pretty bad. I mean, I am not going snorkeling and take a phone call while floating on the shore, but if somebody calls me and I CANNOT talk to them because the microphone does not work, that is a big problem.
I am actually wondering how does the phone protects the microphone, earphone and speaker? There are holes there and water can go in. I was considering the Xperia Z and so far the only problem with water issue is the microphone jack - the phone will think that the jack have a headphone but it's only water. However, that is easily fixable by drying it out. I.e. use tissue or something that goes inside the jack.
Microphone though, the holes are to tiny to "dry" with a tissue or something.
BTW, is the microphone STOPS working completely or it works again after a FEW DAYS?
Maybe I can ask those who read this thread to tell me if:
A). You HAVE tested your phone under water (splashing it, dunking it in a bowl of water)
B). What ISSUE you have after you did the above? Phone dead, microphone stops working, etc.
I am trying to get a sense if this is just a specific batch issue (I can replace the phone) or design issue (no matter what, the issue still exists).
If it really was then it would have lifetime warranty. The fact that it only has 1 year warranty like most of the phones tells me that after year 1 be ready to say bye bye to your baby
Sent from my SGH-I337
lanwarrior said:
Maybe I can ask those who read this thread to tell me if:
A). You HAVE tested your phone under water (splashing it, dunking it in a bowl of water)
B). What ISSUE you have after you did the above? Phone dead, microphone stops working, etc.
I am trying to get a sense if this is just a specific batch issue (I can replace the phone) or design issue (no matter what, the issue still exists).
Click to expand...
Click to collapse
Decided to take mine in the shower to test after it got here.
I let the showerhead spray onto the phone, both front and back. Nothing wrong.
Like other people reported, the speaker volume gets significantly lower when wet and goes back to normal within a half hour. Also if the headphone port gets water in it it will errenously display that "headphones are connected" which blowing into the port will fix.
thatbigmoose said:
Decided to take mine in the shower to test after it got here.
I let the showerhead spray onto the phone, both front and back. Nothing wrong.
Like other people reported, the speaker volume gets significantly lower when wet and goes back to normal within a half hour. Also if the headphone port gets water in it it will errenously display that "headphones are connected" which blowing into the port will fix.
Click to expand...
Click to collapse
This is useful! BTW, you haven't test submerging the phone, have you?
maldinimi said:
If it really was then it would have lifetime warranty. The fact that it only has 1 year warranty like most of the phones tells me that after year 1 be ready to say bye bye to your baby
Sent from my SGH-I337
Click to expand...
Click to collapse
No it won't, because all things mechanical / electronics break downs eventually - nothing last forever. Even mil-spec stuff does not have a "lifetime" warranty.
lanwarrior said:
This is useful! BTW, you haven't test submerging the phone, have you?
Click to expand...
Click to collapse
I haven't submersed it yet but there's videos on YouTube with submersion and it brings about the same issues I discussed.
Higher water pressure will clog the mic membrane and make you sound distant in phone calls.
Maybe I'll build up the courage to dunk it tomorrow.
I did the dunk test the night after I got it by fully submerging it in a cup of water...worked just fine afterwards...although I was showing a friend that didn't believe that I had a "water proof/resistant" phone by putting it in the sink and letting water run over it and had an issue with the phone thinking the headphones were plugged in.only did it for about an hour...weird thing was that it didn't start doing it until about 2 hours after it had been wet. Although once it fully dried I haven't had any issues at all with it. Hope this helps.
Sent from my GT-N5110 using XDA Premium HD app
lanwarrior said:
That is pretty bad. I mean, I am not going snorkeling and take a phone call while floating on the shore, but if somebody calls me and I CANNOT talk to them because the microphone does not work, that is a big problem.
I am actually wondering how does the phone protects the microphone, earphone and speaker? There are holes there and water can go in. I was considering the Xperia Z and so far the only problem with water issue is the microphone jack - the phone will think that the jack have a headphone but it's only water. However, that is easily fixable by drying it out. I.e. use tissue or something that goes inside the jack.
Microphone though, the holes are to tiny to "dry" with a tissue or something.
BTW, is the microphone STOPS working completely or it works again after a FEW DAYS?
Click to expand...
Click to collapse
Maybe leave the phone in the sun for a few minutes to dry? Blow on it? Several things help get the water out. But honestly, how often are you going to go swimming with a phone and then take a call immediately afterwards? I'd be thrilled that my phone didn't fry after it fell in the pool, I could care less that the microphone doesn't work for an hour - that's what bluetooth headsets are for.
Anyways, I've had my phone submerged in a sink with running water twice now, the only issues I've found is that after removing the back cover there is water on the outside of the rubber gasket, which looks normal, but I would recommend taking the back off to dry it out after exposed to water.
When i took mine into the pool I made a phone call right after and they said I sounded funny so i blew in the mic and it cleared the water out and they could hear me fine....
geoff5093 said:
But honestly, how often are you going to go swimming with a phone and then take a call immediately afterwards?
Click to expand...
Click to collapse
Not very often, but when I DO need to take that call, it will be a big problem. This is a phone after all.
I don't think I will purposely take the phone for a swim, but the reason I bought the Active instead of the S4 is because of the water/sand protection and want to confirm it works. If it doesn't, then I'll exchange the phone to a normal S4 because it's thinner.
However, based on your response and others, it seems it does offer those protection to a certain degree and the ONLY issue is that the mic may get covered with water and cause the caller not being able to hear me, but this is easily fixed QUICKLY.
Howdy. My Z3C has gotten wet quite a few times already, without trouble, I've had it for a few weeks now. Today, I decided to test it in the shower with some music (BT speakers) and browsing some sites. Naturally, beforehand, I checked the sealing on the waterproof slots, they were closed snugly. The shower wasn't too hot, about 30 degrees celsius.
I was curious to see how the touch would hold up under wet conditions (surprisingly well!). It did get splattered quite a bit, since I was exploring the device its water resistance. All went perfectly and the device seemed fine.
About ~15 minutes after the shower, I noticed something strange. My device 'buzzed' three times and the screen went dark. Curious, I tried to turn on the screen. Nothing. Holding the powerbutton longer makes it repeat the 3 buzzes, shortly flashing the screen (sony logo, slightly displaced and with some red). This, to me, seems like water got into the device after all (how!?). It should be able to withstand some water splatter easily.
So now I'm slightly panicking... has anyone had similar experiences and found solutions?
EDIT: Started digging for answers and took out the SIM and MicroSD. And what do I find.. a damp micro SD card. It wasn't soaking wet, but some water definitely creeped into the top slot. I'm very unimpressed with the water seal right now. I'm letting it dry and will see if it starts tomorrow. Fingers crossed.
Angelusz said:
Howdy. My Z3C has gotten wet quite a few times already, without trouble, I've had it for a few weeks now. Today, I decided to test it in the shower with some music (BT speakers) and browsing some sites. Naturally, beforehand, I checked the sealing on the waterproof slots, they were closed snugly. The shower wasn't too hot, about 30 degrees celsius.
I was curious to see how the touch would hold up under wet conditions (surprisingly well!). It did get splattered quite a bit, since I was exploring the device its water resistance. All went perfectly and the device seemed fine.
About ~15 minutes after the shower, I noticed something strange. My device 'buzzed' three times and the screen went dark. Curious, I tried to turn on the screen. Nothing. Holding the powerbutton longer makes it repeat the 3 buzzes, shortly flashing the screen (sony logo, slightly displaced and with some red). This, to me, seems like water got into the device after all (how!?). It should be able to withstand some water splatter easily.
So now I'm slightly panicking... has anyone had similar experiences and found solutions?
EDIT: Started digging for answers and took out the SIM and MicroSD. And what do I find.. a damp micro SD card. It wasn't soaking wet, but some water definitely creeped into the top slot. I'm very unimpressed with the water seal right now. I'm letting it dry and will see if it starts tomorrow. Fingers crossed.
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Does not sound that good. But you should be able to claim warranty. As its a new phone the seller is obliged to provide evidence when blaming you for having damaged the phone beforehand.
Did you charge it with a magnetic charger adapter or did you always fumble open the seal and connect it via micro usb?
I directly bought a magnetic charger and am currently using the phone as ftp server in order to exchange data with the pc as i never want to touch that tricky door again.I can imagine that reusing the seals over and over again can lead to degradation and consequent loss of waterresistance.
I really hope that your phone miraculously survives but even if it does it would be better to get a replacement as you never know what damage the water did. And fluids are pretty toxic , for all electronics. Your phone could just die 3 months later.
2mal16 said:
Does not sound that good. But you should be able to claim warranty. As its a new phone the seller is obliged to provide evidence when blaming you for having damaged the phone beforehand.
Did you charge it with a magnetic charger adapter or did you always fumble open the seal and connect it via micro usb?
I directly bought a magnetic charger and am currently using the phone as ftp server in order to exchange data with the pc as i never want to touch that tricky door again.I can imagine that reusing the seals over and over again can lead to degradation and consequent loss of waterresistance.
I really hope that your phone miraculously survives but even if it does it would be better to get a replacement as you never know what damage the water did. And fluids are pretty toxic , for all electronics. Your phone could just die 3 months later.
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Click to collapse
Thanks for your reply and sympathy. I have used a magnetic charger from day 1. Funny enough, to prevent exactly this problem. The only times the slot has been open, was during installation of the microsd and initial installation and data transfer. From there on out, it's been closed for a week or two.
It did survive being in my pocket while I got soaked canooing (teambuilding with colleagues). I even made some pictures and videos then. Somehow, it didn't like the shower. Perhaps it got a bit too steamy?
Hard to say, but I will definitely claim warranty if it turns out the device is now defective. I've not used it outside specifications. It could be in the same conditions on a tropical rainy day in the southern lands.
I'm just going to go and sleep soon (>3AM here), rest my worries and have hope for the morrow!
Did any of the water hit the phone directly out of the shower head? That's alot of water pressure, of which I'm not sure the phone was able to withstand. That's why its generally recommend to not put your phone directly under running water.
Good luck though... Keep us posted
Try the pressure sensor test:
1) close all flaps
2) dial *#*#7378423#*#* (7378423 = SERVICE)
3) service tests/pressure sensor
4) press the screen, pressure should go up
Planned to (and should have) gone to bed, but didn't yet (really will after this post!)
The water jets should be no problem. Read more about IP ratings on wikipedia: http://en.wikipedia.org/wiki/IP_Code In short: Immersion requires a way higher rating than high pressure water jets (and a shower cannot be considered high pressure).
As for the pressure test: Impossible, the phone doesn't start anymore. But I didn't know that existed, neat!
I've now put it in a bin of rice and on the central heater (no worries, insulated it so it won't heat up to enormous temperatures).
I'm pessimistic.
Really sorry to hear that man. I've been showering with my phone too XD, luckily without incident. I know a few others who've been doing so regularly as well so I'm pretty confident the phone can withstand it. Let's hope your phone revives tomorrow, but it IS strange water got in if you recall sealing the phone properly.
Water vapour is less dense than water and will travel through the seals.. It is not meant to go in hot water / steam..
Sent from my D5803 using XDA Free mobile app
pricey2009 said:
Water vapour is less dense than water and will travel through the seals.. It is not meant to go in hot water / steam..
Sent from my D5803 using XDA Free mobile app
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Click to collapse
It's true that vapor is less dense, but coming from the first ever water resistant phone, I have seen some videos. On one of the videos people were 'cooking' the XZ and there were no problems afterwards.
Here is one of the vids:
https://www.youtube.com/watch?v=slngeQtyTlg
The Xperia Z even had lower resistance ratings then the Z3 Compact.
In my opinion 30C water shouldn't be a problem at all. I have showered with my XZ multiple times and with hotter water temperatures.
Most of the times the seal isn't the problem, but the adhesive that wasn't glued properly.
It's dead. A night in the rice did nothing. Whenever I try to start it, it vibrates 3x, flashes the sony logo and turns off again. When I put it in the charging cradle, it loops this action.
I'm contacting the supplier to get it exchanged.
For the people above here, I did not expose it to "hot" water, just warm. It was not exposed to high-pressure vapors. The seal simply wasn't as good as it should have been. Reading about the IP ratings, by all standards, it should have survived this adventure without trouble.
Unfortunately, that is not my luck.
Sorry that you are having this issue but steam is a different animal than submerged water and I think most electronic manufacturers specify against it
Angelusz said:
I'm contacting the supplier to get it exchanged.
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Hope this gets sorted...please do let us know how good or bad the exchange process was...
Does it work now?
Exchange process was horrible, more than two months. They repaired it, and it works. I've already gotten a new unit in the meantime though.
Hijacking sort of this post, I just bought a Z3 compact, and I chose the z3 compact over the z1 compact because I read that the IP rating was higher, and ive been reading around that the z1 compact worked flawlesly while the z3 compact is dying on almost everyone. ugh. Now Im afraid of watering mine.
rmartinezdl said:
Hijacking sort of this post, I just bought a Z3 compact, and I chose the z3 compact over the z1 compact because I read that the IP rating was higher, and ive been reading around that the z1 compact worked flawlesly while the z3 compact is dying on almost everyone. ugh. Now Im afraid of watering mine.
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Click to collapse
I think it's region/version dependent - I know 2 other people (and myself) who have D5803s (Central Europe 1 version) and the phone is perfectly waterproof.
Brought my Z3C from Spark here in NZ, just recently been for a surf after work (didnt have it out there with me) had it in the shower with me to get rid of the dust from Dyna drilling all day, now I have the same issue... Gonna get a hair drier on a low heat onto it soon....
****en disappointing though, Im an electrician by trade and know all about IP ratings, this phone should not be given one if it can not withstand what its rated at. I always had my Z1 in the shower with me with no issue (only the touch screen issue, thats why I have the now dead Z3C)
Will let you know about drying it with direct heat soon. Realistically if it was stuffed cause of water damage it would most likely just not work at all.
---------- Post added at 10:24 PM ---------- Previous post was at 09:24 PM ----------
Nith2 said:
Brought my Z3C from Spark here in NZ, just recently been for a surf after work (didnt have it out there with me) had it in the shower with me to get rid of the dust from Dyna drilling all day, now I have the same issue... Gonna get a hair drier on a low heat onto it soon....
****en disappointing though, Im an electrician by trade and know all about IP ratings, this phone should not be given one if it can not withstand what its rated at. I always had my Z1 in the shower with me with no issue (only the touch screen issue, thats why I have the now dead Z3C)
Will let you know about drying it with direct heat soon. Realistically if it was stuffed cause of water damage it would most likely just not work at all.
Click to expand...
Click to collapse
So after using the hair drier on it (info tab pulled out n all) and dropping it on the floor in frustration, it is now back to a normal working mode. I am assuming that it was the hair drier and not the drop that fixed it. Next step was to spray the **** out of it with electronic contact cleaner.
Hope this works for someone else. Dont be scared of heating it up or even using contact cleaner. The equipment shouldnt be that sensitive then again it is a Sony product...
---------- Post added at 10:31 PM ---------- Previous post was at 10:24 PM ----------
spider1029 said:
Try the pressure sensor test:
1) close all flaps
2) dial *#*#7378423#*#* (7378423 = SERVICE)
3) service tests/pressure sensor
4) press the screen, pressure should go up
Click to expand...
Click to collapse
I dont think this relates to the IP rating of the phone, millibar pressure doesnt change when flaps are opened, and i doubt the phone has a built in air pump...
To trý ☺☻☺
Angelusz said:
Howdy
. My Z3C has gotten wet quite a few times already, without trouble, I've had it for a few weeks now. Today, I decided to test it in the shower with some music (BT speakers) and browsing some sites. Naturally, beforehand, I checked the sealing on the waterproof slots, they were closed snugly. The shower wasn't too hot, about 30 degrees celsius.
I was curious to see how the touch would hold up under wet conditions (surprisingly well!). It did get splattered quite a bit, since I was exploring the device its water resistance. All went perfectly and the device seemed fine.
About ~15 minutes after the shower, I noticed something strange. My device 'buzzed' three times and the screen went dark. Curious, I tried to turn on the screen. Nothing. Holding the powerbutton longer makes it repeat the 3 buzzes, shortly flashing the screen (sony logo, slightly displaced and with some red). This, to me, seems like water got into the device after all (how!?). It should be able to withstand some water splatter easily.
So now I'm slightly panicking... has anyone had similar experiences and found solutions?
EDIT: Started digging for answers and took out the SIM and MicroSD. And what do I find.. a damp micro SD card. It wasn't soaking wet, but some water definitely creeped into the top slot. I'm very unimpressed with the water seal right now. I'm letting it dry and will see if it starts tomorrow. Fingers crossed
.
Click to expand...
Click to collapse
Please try this: http://forums.xda-developers.com/general/off-topic/guide-how-to-make-phone-waterproof-case-t2998771
Angelusz said:
Exchange process was horrible, more than two months. They repaired it, and it works. I've already gotten a new unit in the meantime though.
Click to expand...
Click to collapse
im thinking of getting my water damaged z3c repaired, did your phone come back waterproofed? was the repair worth it?
did the supplier fix it for you without any question? it happend to me and i dont know what to do...
I just got my phone 3 months ago, this is my first ever high end smartphone that my parents bought for me (costs $800 here in PH). Now, we went for a swimming, my phone is inside my pocket, then my cousin suddenly pushed me to the pool. My phone's flap (USB/micro sd part) was already not working because the rubber that holds it got removed. Then my phone died, I panicked for minutes, didn't know what to do, since I'm not in our home and I don't have any drier or anything. I tried to turn on the screen, it went back but it blacked out again. I removed the memory card and my sim card, I tried to blow it then let dry in the towel. After an hour, I put it in a bowl of rice to let it moist for two days as suggested by my Aunt. After like 2 hours, I checked my phone, it was warm (37-40 C maybe), it was still on, and it produce a sound for like every 5 mins. I turned it off by clicking the power button and the up volume together, it vibrated for three times, I put it again in the bowl.
Just right now I checked my phone, I turned it on. The Sony logo just appeared by a second then black, after that the android logo came up. When it got to the lockscreen for like 2 secs the screen suddenly shut down!
OMG what am I gonna do now? Is my phone already dead? This is so expensive my parents are gonna kill me . I need some help right now. I cant go to any service center of Sony right now because it's Holy Week here in the Philippines. Do you have any suggestions for me? (Sorry for my very long story and bad english)
Your phone is dead.
You fried it lol just power it off for minimum 24 hours in rice or silica gel and Do Not use a drier lol
Why would you power it on after only 2 hours?
Yes, do that for more than 24 hrs and pray. A lot.
Had this once with a S3, but it was never completely under water, just totally soaked from heavy rain while hiking. It worked until I smashed the screen two times in a short row.
As a sidenote: even if the Z3c is promoted as waterproof, I'd never take it close to any situation where it could get totally wet. Even if hiking and inside a case and my pockets I always put it in a ziplock bag if rain is to be expected...
I'm happily playing ingress on my phone in the pouring rain. No case, no ridiculous zip lock bag.
Sent from my D5803 using XDA Free mobile app
tudork said:
I'm happily playing ingress on my phone in the pouring rain. No case, no ridiculous zip lock bag.
Sent from my D5803 using XDA Free mobile app
Click to expand...
Click to collapse
We got a bad ass here #thuglife
Howlbeck said:
even if the Z3c is promoted as waterproof, I'd never take it close to any situation where it could get totally wet. Even if hiking and inside a case and my pockets I always put it in a ziplock bag if rain is to be expected...
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Click to collapse
That's the most ridiculous thing I've read all day.
Return for guaranty.
It's supposed to be waterproof.
Mazzeru said:
Return for guaranty.
It's supposed to be waterproof.
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Click to collapse
Obviously not with the flaps open...
luizlee86 said:
Obviously not with the flaps open...
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Click to collapse
From what he said, they were closed, but defective. Which happens if you open them regularly to charge / connect to pc.
Defective flaps are also a motive to return. The phone is IP65/68. As such, it shouldn't be damaged in any way from continuous immersion before 3 meters.
Obviously if bootloader is still locked. (even so, I think a lawyer could force them to take the phone under warranty. The eula is quite vague about "modifying the phone")
Mazzeru said:
From what he said, they were closed, but defective. Which happens if you open them regularly to charge / connect to pc.
Defective flaps are also a motive to return. The phone is IP65/68. As such, it shouldn't be damaged in any way from continuous immersion before 3 meters.
Obviously if bootloader is still locked. (even so, I think a lawyer could force them to take the phone under warranty. The eula is quite vague about "modifying the phone")
Click to expand...
Click to collapse
Yeah it is waterproof and a defective flap is a reason to get it fixed under warranty. But if you have a defective flap and you drop it in the water then Sony does not have to fix the whole phone.
Well, this is how it works here in Brazil.
Who pushed you in the water with a cell phone in your pocket? Why can't this be their fault?
Phone is likely bricked.
Howlbeck said:
Yes, do that for more than 24 hrs and pray. A lot.
Had this once with a S3, but it was never completely under water, just totally soaked from heavy rain while hiking. It worked until I smashed the screen two times in a short row.
As a sidenote: even if the Z3c is promoted as waterproof, I'd never take it close to any situation where it could get totally wet. Even if hiking and inside a case and my pockets I always put it in a ziplock bag if rain is to be expected...
Click to expand...
Click to collapse
What? You put a waterproof phone in a ziplock bag?
I took my z3c swimming with me in my pocket in pools, the sea, and some waterfalls. Taking pictures and videos, the primary reason I bought it. No case, no ziplock bags and it's perfectly fine.
Sent from my D5833 using XDA Free mobile app
GlebunV2 said:
That's the most ridiculous thing I've read all day.
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Click to collapse
jerverg said:
What? You put a waterproof phone in a ziplock bag?
I took my z3c swimming with me in my pocket in pools, the sea, and some waterfalls. Taking pictures and videos, the primary reason I bought it. No case, no ziplock bags and it's perfectly fine.
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Click to collapse
Good for you
However, better safe than sorry - regardless if some find it ridiculous, I don't care.
Howlbeck said:
Good for you
However, better safe than sorry - regardless if some find it ridiculous, I don't care.
Click to expand...
Click to collapse
You shouldn't have bought a waterproof phone then.
But my Z3C was only 8 days old. Water drops got inside USB Flaps, even though it was closed properly, no damage, no nothing. I think it was some thread though. Tested it second time, as was good.
I did buy it because of a lot of things, none of them being waterproof...
I care for my gadgets as I don't buy them on a plan/budget but at full price. It's easy to get it for 1 EUR/USD or whatever and then complain if it gets destroyed because of "supplier promised, supplier has to fix it at no cost" mentality. Anyway, each to his own.
Not to extend a useless discussion, but I also buy my phones at full price, no network discount. And one of the reason I bought this phone is its resistance to water. I haven't swam with it yet, I'll be scared before I do, but rain... Even my Motorola razr maxx could take rain drops. This phone can easily take rain.
Sent from my D5803 using XDA Free mobile app
I don't think it's useless, it shows how we care about our phones.
I agree, there is rain and rain. You call it a few drops, I call it getting soaked in heavy rain while outdoors for hours with no chance of cover. Eventually you will get soaked to the skin, including your gadgets.
If everybody here takes it to the shower, pool, sea or whatever - so be it. If it survives - good. If it doesn't: do not complain. Simple.
Howlbeck said:
I don't think it's useless, it shows how we care about our phones.
I agree, there is rain and rain. You call it a few drops, I call it getting soaked in heavy rain while outdoors for hours with no chance of cover. Eventually you will get soaked to the skin, including your gadgets.
If everybody here takes it to the shower, pool, sea or whatever - so be it. If it survives - good. If it doesn't: do not complain. Simple.
Click to expand...
Click to collapse
If it doesn't survive when all precautions are taken (Flaps properly closed and dipped solely in Fresh water), Sony is liable, if they deny warranty then it's time for a lawyer.
I'm only a kid, they took me for granted with my Z1 (Defective screen and Speaker) until I threatened them with Legal consequences.
Mazzeru said:
From what he said, they were closed, but defective. Which happens if you open them regularly to charge / connect to pc.
Defective flaps are also a motive to return. The phone is IP65/68. As such, it shouldn't be damaged in any way from continuous immersion before 3 meters.
Obviously if bootloader is still locked. (even so, I think a lawyer could force them to take the phone under warranty. The eula is quite vague about "modifying the phone")
Click to expand...
Click to collapse
It's rated for 1.5 meters, not 3.