Hi i'm just brought HTC one m7 2 weeks ago but completely using it just for a week, here is my problem. While during a call both calling and receiving a call my phone will turn on airplane mode and drop the call, and sometime the phone just drop the call. I already Hard reset my cell. but still facing the same problem. what should i do right now? its so annoying... :crying: thanks in advance
Kaetae said:
Hi i'm just brought HTC one m7 2 weeks ago but completely using it just for a week, here is my problem. While during a call both calling and receiving a call my phone will turn on airplane mode and drop the call, and sometime the phone just drop the call. I already Hard reset my cell. but still facing the same problem. what should i do right now? its so annoying... :crying: thanks in advance
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No one face this problem?
Kaetae said:
No one face this problem?
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I use my HTC One for calling most of the time and for more than a month now I haven't encountered this situation as of yet. Maybe try reflashing the ROM instead of doing a wipe. There are a couple of RUUs in this forum you can download if you're not rooted/unlocked.
I am having the same problem, anyone got any solutions??
jag233 said:
I am having the same problem, anyone got any solutions??
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Can this be produced reliably? If it can, go to your dealer and show it to them
htc one airplane mode
Kaetae said:
Hi i'm just brought HTC one m7 2 weeks ago but completely using it just for a week, here is my problem. While during a call both calling and receiving a call my phone will turn on airplane mode and drop the call, and sometime the phone just drop the call. I already Hard reset my cell. but still facing the same problem. what should i do right now? its so annoying... :crying: thanks in advance
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Click to collapse
Hi guys - I too had this problem and even replaced my first handset to find i was still having the problem. The answer is annoyingly simple and that is you are all no doubt using your phone in your left hand (as I do) and the sensor which deacrivates the screen is in the top left of the front of the phone.. no problem when using ur right hand to call as the sensor is flat to your ear but in the other, if the phone is not totally planted.. the sensor sometimes hangs in the open or is away from your head far enough to activate the screen and you are accessing the drop down menu with your ear! Design flaw in my opinion but there are 2 things you can do 1) the sound comes out of the entire length of the speaker so get used to putting your ear as close to the sensor as poss 2) once dialled or answered call, hit the screen lock button manually to deactivate the screen for the duration of the call. Hope this helps.
Pelbee said:
Hi guys - I too had this problem and even replaced my first handset to find i was still having the problem. The answer is annoyingly simple and that is you are all no doubt using your phone in your left hand (as I do) and the sensor which deacrivates the screen is in the top left of the front of the phone.. no problem when using ur right hand to call as the sensor is flat to your ear but in the other, if the phone is not totally planted.. the sensor sometimes hangs in the open or is away from your head far enough to activate the screen and you are accessing the drop down menu with your ear! Design flaw in my opinion but there are 2 things you can do 1) the sound comes out of the entire length of the speaker so get used to putting your ear as close to the sensor as poss 2) once dialled or answered call, hit the screen lock button manually to deactivate the screen for the duration of the call. Hope this helps.
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I can confirm this. I also use my left hand / left ear for calls and my calls often die in the middle of the call because my ear has enabled Airplane mode. Sometime it happens during important calls and is absolutely infuriating and stressful. What's more, often people try to call you back but can't because it takes about 10 seconds for the phone to turn wireless back on and register with the network.
This is really poor form and rather an embarrassing oversight for HTC. I have just switched from a Samsung Galaxy S4 and this is my first HTC and even though its clearly a great phone - failing on actual phone part of a smartphone is inexcusable. If anyone comes up with a solution in the meantime, please post it here. Thanks
Turn the screen off manually when it's too dark for the proximity sensor to measure proximity.
Related
I thought the screen shuts off when you're in the middle of a call (proximity sensor?). On the iPhone, when you're in the middle of the call, it shuts the screen off when its by your face just so you don't hit anything like mute, etc...
Any way to get around this? Thanks
Legaleye3000 said:
I thought the screen shuts off when you're in the middle of a call (proximity sensor?). On the iPhone, when you're in the middle of the call, it shuts the screen off when its by your face just so you don't hit anything like mute, etc...
Any way to get around this? Thanks
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Mine shuts off the screen when your face is close to it.
Settings -> Call Settings, do you have Keep screen awake checked?
I don't see that option. Settings, then call settings... I see voicemail, call forwarding... That's pretty much it. Running Stock 2.1
Mine has done this a couple times now,i'll be talking to someone and all of a sudden start hearing beeps as if hitting the numbers on the keypad. First time it happened I thought it was the person on the other end but it happened again last night and I looked at the phone after I got off the call and it had #2* or something like that in the dialer so something is definitely weird here.
bluehaze said:
Mine has done this a couple times now,i'll be talking to someone and all of a sudden start hearing beeps as if hitting the numbers on the keypad. First time it happened I thought it was the person on the other end but it happened again last night and I looked at the phone after I got off the call and it had #2* or something like that in the dialer so something is definitely weird here.
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are you using a screen protector/skin/case ... anything?
mine has never given a problem.
so far.
Maybe you have a really skinny head that's not passing the sensor?
nmesisca said:
are you using a screen protector/skin/case ... anything?
mine has never given a problem.
so far.
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Nope, I imagine this will happen to everyone at some point though. It doesn't happen very often, it just out of the blue will happen one day. I guess the more you talk on the phone the more likely you will be to eventually experience it Maybe it has something to do with enabling the keypad? As that is what I did last night to punch in an extension.
This problem happened with my gf, when she had a droid. For some reason while she was talking on the phone the screen wouldn't always stay off and she would bump the on screen buttons with her cheek and end up usually trying to add a new caller to the call, thus muting whom she was talking to. She also had a lot of problems with the Capacitive touch screens, it wouldn't register half the time where she touched.
I've never had this happen to me, I doubt it actually will. It must be something related to how we hold our phones, and where it lines up to peoples differently shaped heads.
bofslime said:
This problem happened with my gf, when she had a droid. For some reason while she was talking on the phone the screen wouldn't always stay off and she would bump the on screen buttons with her cheek and end up usually trying to add a new caller to the call, thus muting whom she was talking to. She also had a lot of problems with the Capacitive touch screens, it wouldn't register half the time where she touched.
I've never had this happen to me, I doubt it actually will. It must be something related to how we hold our phones, and where it lines up to peoples differently shaped heads.
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Never happened to me in 2-3 years with the Iphone. To act like it is happening because we are holding the phone wrong is a bit absurd, I mean it's not exactly a complicated process I will try and figure out what's happening, haven't paid much attention to it yet because I figured it was a fluke but it happened twice now and is happening to other people.
One thing I noticed last night was the phone screen was still blacked out while the beeps happened so it's not a sensor thing the screen is actually blacking out it's just being activated again by something that happens after it's off I assume.
I'm not using a case or anything. It NEVER happened to me with the iPhone, but it happens quite often with the Nexus One. VERY annoying... It should be like the iPhone, where when its by your face, it shuts off the screen AND disable the touch buttons below the screen.
I think its the touch buttons causing the problem... Because my screen does turn off when its by my face.
Legaleye3000 said:
I'm not using a case or anything. It NEVER happened to me with the iPhone, but it happens quite often with the Nexus One. VERY annoying... It should be like the iPhone, where when its by your face, it shuts off the screen AND disable the touch buttons below the screen.
I think its the touch buttons causing the problem... Because my screen does turn off when its by my face.
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This is the behavior I experience with my nexus one (stock and custom roms). As soon as I place it near my face the proximity sensor turns off the screen.
The capacitive buttons below the screen are disabled when the screen turns off for me as well. I just called in to voice mail and hit every one while the screen was off due to the proximity sensor, not a single response from any button or the screen and no change in call status when I moved the phone away and the screen came back on.
krohnjw said:
This is the behavior I experience with my nexus one (stock and custom roms). As soon as I place it near my face the proximity sensor turns off the screen.
The capacitive buttons below the screen are disabled when the screen turns off for me as well. I just called in to voice mail and hit every one while the screen was off due to the proximity sensor, not a single response from any button or the screen and no change in call status when I moved the phone away and the screen came back on.
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Yea it's some kind of fluke, It happens so randomly I am thinking it might be something to do with the internet connection like checking mail or maybe the GPS doing something that wakes up the buttons while the proximity sensor keeps the screen off because everything will be fine then all of a sudden it happens while the screen is still blacked out.
Sounds like a factory reset might fix this issue... definitely not normal behavior.
I think this is happening to a bunch of people. I don't think a factory reset would help. I think its a bug...
uansari1 said:
Sounds like a factory reset might fix this issue... definitely not normal behavior.
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No it's not a normal behaviour you are correct however it's not anything a factory reset is going to fix either. It's some kind of software bug that once enough people experience it will get sorted, just a matter of time before enough people start complaining to bring it to attention of Google or HTC.
bluehaze said:
Never happened to me in 2-3 years with the Iphone. To act like it is happening because we are holding the phone wrong is a bit absurd, I mean it's not exactly a complicated process I will try and figure out what's happening, haven't paid much attention to it yet because I figured it was a fluke but it happened twice now and is happening to other people.
One thing I noticed last night was the phone screen was still blacked out while the beeps happened so it's not a sensor thing the screen is actually blacking out it's just being activated again by something that happens after it's off I assume.
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Are you accidentally hitting the volume buttons on the side of the phone? It sounds like you might be turning the in call volume down, thus leading to it being muted.
^^ No... My face actually hits the mute button. I then have to click the mute button with my finger once i realize the person can't hear me and then they start hearing me again after I click it.
It happens with other buttons on the screen too.
Legaleye3000 said:
^^ No... My face actually hits the mute button. I then have to click the mute button with my finger once i realize the person can't hear me and then they start hearing me again after I click it.
It happens with other buttons on the screen too.
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Figured I would ask... I sell cell phones, and I get about 1 person a day in that has muted their in call volum by accidently hitting the volume toggle button without knowing it... all different phones (BB's are the worst!).
Anyways, my proxy sensor works perfect! I even just tested it a bit, and it senses a single finger tip starting about 1" away from the screen anywhere along the top of the screen... worked on both the left and right side and everywhere in between just fine.
I use my phone a lot at work in call (calling in to CS, calling the manager, etc) and have not had a single proxy sensor issue in the week I have had my phone.
bluehaze said:
No it's not a normal behaviour you are correct however it's not anything a factory reset is going to fix either. It's some kind of software bug that once enough people experience it will get sorted, just a matter of time before enough people start complaining to bring it to attention of Google or HTC.
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May not be normal, but its not a bug that seems to be effecting all phones. Same thing that not everyone is experiencing random touch events, 2g/3g toggling, or dust/dogfooding. To say every phone has this problem because you do is simply short sighted.
bofslime said:
May not be normal, but its not a bug that seems to be effecting all phones. Same thing that not everyone is experiencing random touch events, 2g/3g toggling, or dust/dogfooding. To say every phone has this problem because you do is simply short sighted.
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LOL shortsighted eh? It's a bug it will happen to more and more people eventually and you will see, i'm sure it will happen to you eventually as well. Only thing shortsighted is your reply.
Good day to you sir.
Hello. I've had this device for awhile now and it's probably the best phone I've ever had.. except I started to have problems with regards to calls just recently. I actually rooted the device about 2 months ago and am currently using the Rombie mod v2 (JPC), if that helps. Anyway, the problem happens in the middle of a conversation, where the proximity sensor somehow disappears and the speaker mode is activated on its own (or maybe it gets in contact to my skin, I'm not sure, since the screen is supposed to remain blank). After that, the device becomes unresponsive: the touch sensitive menu and back keys don't work, and neither does the screen itself..but the hard key home button works and I could still hear the other caller via loudspeaker. I force a reset and everything goes back to normal (I mean this call issue doesn't happen all the time). I don't have any screen protector to affect the performance of the sensor. Anyone can help me out with this? Thanks!
Hi, I have a huge problem. Every time I make a call, preferably my voicemail, it asks me to press a number in the keypad.
Okay, that's fine. But the only problem is the screen blacks out immediately when the call is made and I cannot choose any of the options. I'm still in the call, although it will repeat the options for about a minute and just end the call.
I can't end the call manually or use the keypad. Tried pressing the lock button, the search, the menu, and Back button. Nothing seems to work.
Is there anything I can do about this? Because this is really becoming a hinderance.
Hi the proximity sensor should brighten the display up the moment you take it away from your ear, if it dosent prpbably there is a problem with it and you need to check it out with either the provider or HTC if you can.
normally to end call you click on the notification on top of the phone.
It is kinda annoying there is no physical button to end calls but i guess thats touchscreens for you
Probabily you use one case
that cover the proximty sensor
I don't use any case or screen protiction... maybe I should to replace it...Thanks..
dr.alkaiser said:
I don't use any case or screen protiction... maybe I should to replace it...Thanks..
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if so, you should replace it ... sorry mate
dr.alkaiser said:
Hi, I have a huge problem. Every time I make a call, preferably my voicemail, it asks me to press a number in the keypad.
Okay, that's fine. But the only problem is the screen blacks out immediately when the call is made and I cannot choose any of the options. I'm still in the call, although it will repeat the options for about a minute and just end the call.
I can't end the call manually or use the keypad. Tried pressing the lock button, the search, the menu, and Back button. Nothing seems to work.
Is there anything I can do about this? Because this is really becoming a hinderance.
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I had the same problem. Hard reset solved it. Also solved a problem I had connecting with intermittent connections to Wifi. I think a bum app may have caused the problems.
Starting to happen again, not like last time though. Now it's intermitent and seem to recover when the other end hangs up. May try to get a replacement phone this time.
From what I've seen around the internet this is an OS issue... And it happens to me intermittently as well, though my lock button brightens the display... It seems to have something to do with the screen timeout and the lock screen enabling itself...
Mine had the same issue.
I would pull it away from my face, nothing.
Laid it down flat, nothing
Occasionally it would flash.
I had to return it, no problems since.
The sensor must have been loose and slid behind the open area of the glass.
If you can still, get a replacement
My replacement is in the mail. I have found that if I shake or tap the phone it will flicker and come back during a call. I think the sensor is faulty.
Hi!
Because I didn't get any answer in the help-thread I try it this way.
When you receive a phone call on your XZ, does the screen turn on again when you move the phone away from your ear?
This problem drives me crazy! Every phone call (active and passive...) the display of my phone turns off (as it should) when I put the phone to my ear. When I put the phone away from my head, the screen doesn't turn on again. I always have to press the power button to enable the display again. In rare cases, the display turns on as it should. But when a phone call is longer than a few seconds, the display won't turn on again.
The only reason for this problem I've found on the internet is the usage of a screen-protector. Actually I have a screen protector installed, but is has a cutout around the proximity sensor. I've also tested the proximity sensor with an app - it turns on/off correctly when I move my hand in front of the phone...
Does anybody of you experience this issue? I've tried a lot of firmware versions, but it's everytime the same... No matter if I use CM10.2 or different stock roms...
I hate it so much - not being able to stop a call before being redirected to an answering machine only because this piece of shi*** refuses to turn on the display during a call.
I'm looking forward to your answers - I can't imagine that my XZ is the only one that shows this behaviour.
Regards
is there really nobody with any screen on/off during call problems? can't imagine that my XZ is the only one... or is there an android-"feature" I donn't know?
I've already removed my screen protector... but nothing has changed...
I also have this problem frequently, i enabled power button to end calls under accessibility setting so if i press it, it ends the call, so could be partial solution to allow you to end calls, but not a real solution at all if you want an option not to end the call but to have the screen turn on only. Let me know if you find any other solutions
Sent from my Sony Tablet S using Tapatalk
Actually stopping phone calls isn't my main problem. But it annoys me that I can't check the current time by removing the phone from my head for a second. Also when I have to interact with an answering machine (windows activation hotline for example^^) - everytime I have to input a number during a call this f*cking screen is off and I have to press the power button.
Don't people use their XZ for making telephone calls? Am I the only person on earth who uses the phone for other things than watching movies and surfing the net?
I also want to know if this is a general Jelly-Bean problem... If so, replacing my phone with another one would be meaningless.
Press the power button twice to activate the screen during call.
Sent from my C6603 using xda app-developers app
Pressing the power button ONCE also works to turn on the screen during a call. But that's the point. I do not want to press this damn power button. What does the phone has a proximity sensor for??? When I start a call and remove the phone from my head after a few seconds, the screen will mostly turn on itself. But after a while (a minute or longer) moving the phone away from the head will not turn on screen anymore...
Is it too hard for phone manufacturers to build a phone that can be used as a phone? If I wanted to have a tablet I would have bought one...
Problem solved. I have a Nexus5 now and it is just awesome. May the new owner get angry with this piece of sony sh*t.
Sent from my Nexus 5 using xda app-developers app
Turn off phone
Press firmly on proximity sensor
Turn on phone
Once on main screen
Press firmly on proximity sensor
Try to make a call
I hope it works for you
Sony experia z1 how to on proximity sensor.
Anyone having a problem with the proximity sensor when someone's calling? I can't pull out the phone from my pocket and hang up, cause every time, the call is already answered... During phone ringing the proximity sensor is not working and the screen is operational. Someone else? Reported already?
Am I the only one? I've tested the proximity sensor, it's working fine. Done a hard reset without phone settings restore, but still while ringing, with hidden sensor, the screen is active. Had this problem with xiaomi a1, with Nokia 6.1 it was ok. So wondering, of it's just me (somekind of hardware problem) or software?
bo6o said:
Am I the only one? I've tested the proximity sensor, it's working fine. Done a hard reset without phone settings restore, but still while ringing, with hidden sensor, the screen is active. Had this problem with xiaomi a1, with Nokia 6.1 it was ok. So wondering, of it's just me (somekind of hardware problem) or software?
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I don't recall having any issue with the screen when a call comes in. Can you explain the problem a little more? I just want to make sure I test it properly based on the issue you're having.
- Call comes in
- Phone is in pocket
- Call answers? Or screen activates and registers touch while in your pocket? Not sure of what's going on here
This is the part I don't follow. Is it answering automatically? Or is it that when you try to remove it from your pocket, you're somehow answering the phone?
I can't pull out the phone from my pocket and hang up, cause every time, the call is already answered...
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Harfainx said:
I don't recall having any issue with the screen when a call comes in. Can you explain the problem a little more? I just want to make sure I test it properly based on the issue you're having.
- Call comes in
- Phone is in pocket
- Call answers? Or screen activates and registers touch while in your pocket? Not sure of what's going on here
This is the part I don't follow. Is it answering automatically? Or is it that when you try to remove it from your pocket, you're somehow answering the phone?
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Sorry. The problem is that the screen is active and obviously my pocket is capacitive
You can test it easy - someone calls you and you cover up the sensor. For me, it stays active and lit up. I think it stays active even during a call, no matter that it's not on - sometimes it seems I press things with my face.
Just to update - I got a replacement of the phone, cause the other one died, but the new one still has this problem - while taking it out of the pocket of normal jeans while ringing, it either slides to answer the call (most of the time) or to reject it. Happens like 60+ % of the time, in dry pocket. Am I the only lucky guy out here or I should expect this phone to kill itself like the previous?
So, it's not just me, but still no fix...
https://community.phones.nokia.com/discussion/3521/getting-problem-when-receiving-calls-while-in-pocket