[Q] Windows 8 Marketplace locked to China - Windows Phone 8 Q&A, Help & Troubleshooting

Hi,
Apologies if this has been answered- I could only find answers for Windows 7.
I've just bought a Windows 8 phone in China (Nokia Lumia 620), and no matter what I do (hard resets, changing accounts, changing regional settings), my Marketplace account is always locked to China. This means I can't download tonnes of apps, and I can't actually pay for any apps as I don't have a Chinese credit card. I've just returned to the UK and this is driving me mad!
Any help gratefully appreciated.

The only fixable software issue I can think of that could be causing this is the region associated with your Live ID (Microsoft Account). I assume you've already changed the phone's regional settings. It's possible the Store will reset in a day or so of being in the "new" country, but I doubt it.
More likely, your ROM was customized for China and will need to be re-flashed. I believe Nokia provides tools for doing this. It will wipe the phone, of course, but you should be able to install a European ROM instead.

GoodDayToDie said:
The only fixable software issue I can think of that could be causing this is the region associated with your Live ID (Microsoft Account). I assume you've already changed the phone's regional settings. It's possible the Store will reset in a day or so of being in the "new" country, but I doubt it.
More likely, your ROM was customized for China and will need to be re-flashed. I believe Nokia provides tools for doing this. It will wipe the phone, of course, but you should be able to install a European ROM instead.
Click to expand...
Click to collapse
Thanks for the help- I've changed all the possible regional settings, but still no dice. They haven't yet suggested re-flashing, but we'll see.
I'm just infuriated that Nokia don't publicise this and claim that it's easy to change marketplace. Their customer service is shocking too (rant over).

Related

[Q] Why Do I Have 2 Different IMEI Numbers?

While a new member, I've been following the community a bit and have flashed my Captivate successfully several times.
It started acting weird earlier this week (lagging and shutting itself off) so I decided to re-flash it and re-apply SRE with all the goodies it brings.
Since my last flash, the phone works fine (calls, messaging, and Internet) except for one problem - the Android Market.
I can access the market but am unable to download anything. I've tried many different solutions, ROM's (JF2, JH2, and JH3), 3G/WiFi, internal settings, clearing the Market cache, Dalvik cache, etc., using Market Access and going outside of AT&T's allowed applications, all to no avail. It's the same whether I attempt to download after a fresh flash or after applying SRE. I've also tried Unleash the Beast.
Finally I decided to call AT&T to find out if there was a problem somewhere on their end.
Here's the weird thing:
The IMEI I have on the sticker under my battery is that of a Captivate and matches what they have on record. The representative I spoke to told me that the IMEI I have in my phone's menu is an iPhone IMEI.
With all that being said, I have two questions:
1) How did this happen?
2) How can I fix it?
Any help would be greatly appreciated.
FrstdOne said:
While a new member, I've been following the community a bit and have flashed my Captivate successfully several times.
It started acting weird earlier this week (lagging and shutting itself off) so I decided to re-flash it and re-apply SRE with all the goodies it brings.
Since my last flash, the phone works fine (calls, messaging, and Internet) except for one problem - the Android Market.
I can access the market but am unable to download anything. I've tried many different solutions, ROM's (JF2, JH2, and JH3), 3G/WiFi, internal settings, clearing the Market cache, Dalvik cache, etc., using Market Access and going outside of AT&T's allowed applications, all to no avail. It's the same whether I attempt to download after a fresh flash or after applying SRE. I've also tried Unleash the Beast.
Finally I decided to call AT&T to find out if there was a problem somewhere on their end.
Here's the weird thing:
The IMEI I have on the sticker under my battery is that of a Captivate and matches what they have on record. The representative I spoke to told me that the IMEI I have in my phone's menu is an iPhone IMEI.
With all that being said, I have two questions:
1) How did this happen?
2) How can I fix it?
Any help would be greatly appreciated.
Click to expand...
Click to collapse
What does your imei start with?
madjsp said:
What does your imei start with?
Click to expand...
Click to collapse
The one in the software starts with 004999
The one on the sticker starts with 351863
Iphone imei starts with 011. That rep doesnt know what hes doingp
did you ask them to update youe imei number? would likly fix it, could have just been an accident, from what i have read about 10% of imei number are not unique so somehting could have gotten messed up server side
vinunleaded182 said:
Iphone imei starts with 011. That rep doesnt know what hes doingp
Click to expand...
Click to collapse
also a quick google of the 0049 imei shows that there are several iphones with that imei
The rep who I've been working with is off today but she said she'd call me tomorrow. I'll ask her to update the number and hopefully she can.
Unfortunately, while I'm pretty much a noob to all this, I've found that I still know more than most of the people on the AT&T side and the rep I've been working with is the most knowledgeable of the group.
Did you go from an iphone to the samsung if so, it could be a translation issue on atts side which means the billing system never updated the imei to the switch because it errored out on the billing side happend all the time when i use to be a switch tech for att simple to fix just need to file a ticket with a certain department but can be a pain if the rep is new.
Sent from my SAMSUNG-SGH-I897 using XDA App
I thought the phone read its IMEI number from its own hardware. This thread implies that something on the network is telling the phone what its IMEI Number should be.
I know there are a lot of Ebay phones with bogus stickers - the stickers have one SN/EMEI number, but the phone internally says another.
Where did you get your phone?
I've never owned an iPhone and I purchased the Captivate from a corporate store, not from an authorized reseller or ebay.
wait cant this be useful if we can change the imei to a vibrant one we can get money off of data or would most of you feel bad for doing that (one good thing about that though for 10 dollars we get unlimited data)
labbu63 said:
wait cant this be useful if we can change the imei to a vibrant one we can get money off of data or would most of you feel bad for doing that (one good thing about that though for 10 dollars we get unlimited data)
Click to expand...
Click to collapse
You gotta pay to play. If you don't want to pay smartphone fees, don't get a smartphone. I'm sure we'd all like a break on price, but when it comes down to it, we can't get one, so we make do.
And unless the modmyi forum was wrong, that's illegal.
yeah i know but im just saying if someone isnt scared to go to jail
If the IMEI shows as 004999010640000, you might check out this thread. Good luck.
http://forum.xda-developers.com/showthread.php?t=777288
PS: you might want to look at this specific post in that thread.....
http://forum.xda-developers.com/showpost.php?p=8060884&postcount=33
BigJayDogg3 said:
You gotta pay to play. If you don't want to pay smartphone fees, don't get a smartphone. I'm sure we'd all like a break on price, but when it comes down to it, we can't get one, so we make do.
And unless the modmyi forum was wrong, that's illegal.
Click to expand...
Click to collapse
actually i was just looking at the library of congress's recent ruling on the DMCA and their new excemptions and read this
"
(3) Computer programs, in the form of firmware or software, that enable used wireless telephone handsets to connect to a wireless telecommunications network, when circumvention is initiated by the owner of the copy of the computer program solely in order to connect to a wireless telecommunications network and access to the network is authorized by the operator of the network.
"
sounds like to me that changing the imei is legal as long as the only reason you are doing it is to connect to a network that you are already authorized to use
xatrekak said:
actually i was just looking at the library of congress's recent ruling on the DMCA and their new excemptions and read this
"
(3) Computer programs, in the form of firmware or software, that enable used wireless telephone handsets to connect to a wireless telecommunications network, when circumvention is initiated by the owner of the copy of the computer program solely in order to connect to a wireless telecommunications network and access to the network is authorized by the operator of the network.
"
sounds like to me that changing the imei is legal as long as the only reason you are doing it is to connect to a network that you are already authorized to use
Click to expand...
Click to collapse
Changing The imei is illegal and has nothing to do with the DMCA. changing The imei is fraud like changing a car's vin number.
Sent from my SAMSUNG-SGH-I897 using XDA App
alphadog00 i was wondering that, you wouldn't happen to be able to point out to me which law that is contained in, i have heard it was illegal like a million times but havn't seen the law yet. but i have always liked reading the actual laws that make the things i want to illegal
how do you know its illegal the DMCA was changed and said it was legal so until you find something that says its illegal we will never know
labbu63 said:
how do you know its illegal the DMCA was changed and said it was legal so until you find something that says its illegal we will never know
Click to expand...
Click to collapse
You are confusing unlocking with changing your IMEI. It is legal to unlock and hack, it is not legal to change the phone's network id.
xatrekak said:
alphadog00 i was wondering that, you wouldn't happen to be able to point out to me which law that is contained in, i have heard it was illegal like a million times but havn't seen the law yet. but i have always liked reading the actual laws that make the things i want to illegal
Click to expand...
Click to collapse
I can't point to you an exact law, but cloning phones has been considered fraudulent for years and people have been prosecuted. In changing the IMEI number, you are in essence cloning a phone - it may not exist yet, but it could. So once a new phone is made with the new EMEI number you created, you have created fraud.
After doing some research - this is the section of federal code that is used to prosecute cell phone cloners:
http://www.law.cornell.edu/uscode/18/usc_sec_18_00001029----000-.html
U.S. Code: TITLE 18 > PART I > CHAPTER 47 > § 1029
§ 1029. Fraud and related activity in connection with access *devices
You may not get arrested for changing your IMEI (not one person anyway) but at some point the carrier will probably just black list your device or your account.
Changing the IMEI or ESN basically makes your device a counterfeit access device. Some debate that if they own 3 phones they should be able to let them all share one IMEI if only one is active at a time.
Personally, I can see no valid reason to change your IMEI - swapping sim cards is easy enough.

[Q] Maket place not avail in your region

2 Days old hd7. Bought from London 02 locked. Used imie unlocked website n got kt unlocked.
now I'm in India. When ever I try to access marketplace it says not available for ur region. is this normal or since its unlocked some features may not work?
Or it would only work with 02sim and in London only?
also has anyone been able to manage a file explorer ? I'd still need market place though
It's to do with the Live ID you used to sign in. It is most likely linked to India and because the marketplace isn't open to India yet you will not be able to access it.
IF you want to gain access you will need to setup a new Live ID with American / British addresses.
I'm not sure how payment will work though as you may need a Billing Address in the US /UK.
Okay this is what i tried.
I reset my HD7. Then when it started i didnt set up the live ID. i tried market place and it worked on my home WiFi. (i put my sin card off - flight mode)
Then i went on the computer and changed my hotmail id to united states. I entered my id on hD7 and again on WiFi tried market place and it worked.
BUT when i tried to purchase anything it says product not available on catlogue.
Then i started my simcard and tried market place again and it said itsnot available for this region.
So its the sim card thats creating the region.
Now with my ID set as USA, when im in london next i am going to try market place. I have a 3 service sim card there with internet on it.
Will then check and post again.
I tried to put my phone and flight mode and tried market place on WiFi and guess what now again it says not available for your region.
So until i had no sim activated inside i was good. but now somehow phone knows wether flight mode or no flight mode...my location is India
As far as I know, once a Live ID is created for a certain region, you cannot change the region.
You are able to change it for the individual services (Hotmail, etc) but the base ID remains attached to the country you registered it as. There were some problems experienced by UK residents where they had initially registered a US account for use with Zune marketplace and then changed it all to UK when they purchased a WP7 device but because it was still a US account they could not add their UK credit card for purchases in the MarketPlace.
So, it seems that you'll either need to create a new US ID but potentially have no access to your credit cards or you'll just have to wait till the WP7 launches in India.
Good luck and let me know what you try!

[Q] Samsung Focus s stuck on demo mode

Hi Guys, i need your help i bought a samsung focus s and it is still stuck on demo mode,does anyone know how to take it off demo mode. I've tried holding the camera button,lower volume an power button together but it hasn't made a difference. And i went to the about option and theres no option to reset factory settings. I've even emailed samsung and they told me to contact windows as it is their software. This is really frustrating, because the guy who sold me the phone well he doesn't know what to say they only had the one, I had read (You should return the phone because it seems you have bought a demo device and not a retail device, also another person said, I'm sorry to say that demo devices are loaded with different software from retail devices, so it will not be possible to get the device into a 'normal' mode unless you have the technical skills to flash the 'phone with a fresh ROM (see xda-developers.com). I wouldn't normally suggest this, but it sounds as if your vendor may have (perhaps conveniently for them) disappeared from the picture. Note that if you do flash the handset you must be prepared to lose all support from Microsoft, the 'phone manufacturer, and your carrier. In particular you will get no support here on Microsoft Community) and thats ok I'm with the prepaid thing anyway...Any Help is Good help
Thank You
erc,jns
Nokia Lumia 920, EE UK, & HTC 8X, AT&T: 8.0.10211.204
Samsung Omnia 7, T-Mobile UK: 7.10.7740.16
erc.jns said:
Hi Guys, i need your help i bought a samsung focus s and it is still stuck on demo mode,does anyone know how to take it off demo mode. I've tried holding the camera button,lower volume an power button together but it hasn't made a difference. And i went to the about option and theres no option to reset factory settings. I've even emailed samsung and they told me to contact windows as it is their software. This is really frustrating, because the guy who sold me the phone well he doesn't know what to say they only had the one, I had read (You should return the phone because it seems you have bought a demo device and not a retail device, also another person said, I'm sorry to say that demo devices are loaded with different software from retail devices, so it will not be possible to get the device into a 'normal' mode unless you have the technical skills to flash the 'phone with a fresh ROM (see xda-developers.com). I wouldn't normally suggest this, but it sounds as if your vendor may have (perhaps conveniently for them) disappeared from the picture. Note that if you do flash the handset you must be prepared to lose all support from Microsoft, the 'phone manufacturer, and your carrier. In particular you will get no support here on Microsoft Community) and thats ok I'm with the prepaid thing anyway...Any Help is Good help
Thank You
erc,jns
Nokia Lumia 920, EE UK, & HTC 8X, AT&T: 8.0.10211.204
Samsung Omnia 7, T-Mobile UK: 7.10.7740.16
Click to expand...
Click to collapse
sorry to say my friend but your probably out of luck, there is no ROM for us to flash, official or otherwise, we have no modified boot loader to make our own ROMs and there isn't any update cabs to update you to the correct ROM.
the only thing that I can think of is perhaps some registry entry that can be changed, but you would need to dump your reg and email it over.
but to be clear, I don't know of anyone getting them working, its proabably the same device being passed about, if you got it through ebay I would raise complaint if your unable to speak to the original seller
note that even if you can change the device in to a retail device with the use of a reg entry, you still cant change the ROM version so cant update it

Huawei P9 EVA-AL10 does not accept European APN settings

Hi,
I got one of those great phones a couple of days ago. The Chinese premium dual sim - EVA-AL10. It works with my mobile provider, but I have an issue with the mobile internet. It would not show the configuration SMS and when I attempted manual configuration it will not save the APN if I change the default MCC and MNC. The default phone values are MCC 204 and MNC 04. The technical support of my provider (Bob in Bulgaria) instructed me to enter MCC 284 and MNC 01. But if I do this, when I click save the configuration is not there. If I create it without changing the default values it saves, but if I change them later on save the configuration disappears as well. The support told me this could mean the telephone is locked or incompatible with networks outside of China, but they were not sure what the problems is. I am using the original Chinese ROM. The seller offered to flash something they called international version ROM, for the additional languages they said. I refused in order for the them not to unseal the box. I wonder if this "International" ROM is going to solve my problem, but I cannot find it anywhere? Or do I need some kind of unlock code or firmware? Any information is much appreciated!
My phone build number: EVA-AL10C00B151
Baseband: 21.198.00.00.031
Hi,
I received that very same model yesterday. I live in Spain and have no problem using it with 2 different operators here. I guess at least it works with some operators outside china.
Although I have no problem with my voice or internet access with either of the 2 SIMs, I am actively looking for an international ROM to flash it. As you may know, there are some non-removable chinese apps, being the more annoying the one that tries to update things with the chinese version of the program (HiApp). Voice detection is chinese oriented so some funny things happen when trying to activate the function Like when they force you to read the activation words in chinese, or the chinese words for answering the phone or others
My model is EVA-AL10, Android 6.0, EMUI 4.1 and compilation number EVA-AL10C00B168.
Ask your "seller" to explain you exactly "which" ROM they are going to use and that is in fact compatible with the capabilities of your hardware. Thing is I've been looking for an international ROM for this model since before I bought it but I wasn't able to find one. Make sure they do not use a ROM compatible with european models but which do not support dual sim. I think it is supposed to be released a version for european market but is still not released (EVA-L29). forum.xda-developers.com/p9/help/eva-l29-stock-rom-eva-l10-t3387185/page2
Best of lucks!
Seb
What do you mean by "unseal the box"? Your provider wanted to flash the international version firmware for you. That is an official one therefore won't void your warranty. Moreover some chinese resellers like Alibaba do flash international version for phones sold outside of China. You can let the customer support of your provider to flash that version.
Hey,
My problems with data turned out to be, because the operator was instructing me to configure my Dutch sim instead of my Bulgarian one Figured that out, now internet access works great. Very nice phone! The seller would not give me any information about what ROM they were going to install. If you find an international version (after it gets out), please let me know.
I don't trust Chinese sellers too much. Better to use Chinese ROM than to have a phone that was thrown around a couple of months as demo device in some Chinese store.
Could somebody list all the chinese apps, which are installed out of the box? I just want to compare it with my Honor 7 (also chinese version)
Hi there.
I'm also purchased the Chinese version of P9 plus VIE-AL10, dual sim.
It's working just fine with both my operators (voice, internet, SMS, MMS and wifi) but I can't register my phone with Huawei ID cause supports only Chinese area phones. There are many apps needing Huawei ID to work and without it, are unusable...
So, I'm looking for a solution, if there is any.
My phone Version # is VIE-AL10C00B176
and I live in Greece.
Thanks in advance for any help.
Nicholas.
hI! I use this model EVA AL10 in India...The phone works flawlessly despite China specific firmware and the chinese language in the stock browser and other Huawei is only a minor annoyance. i was horrified when the android wear apps from Playstore AND HiApp refused to pair with my phone....i get a message ...use an android wear in china device! its such a shame...the only option seems to be rooting the phone and installing the international rom everyone keeps talking about...please help

How does the region setting affect my phone on Android? + Europe GDPR question

Greetings everyone!
Yesterday I have finally purchased this awesome device (Mi 8) and one of my most desired feature was the face unlock. After I unboxed the package, I have sadly seen that there is no such option in the settings. After a few-minute research I have found out that face unlock is only available in a few countries (China, Russia, Indonesia, India AFAIK), which is a really dumb thing imho. (I mean, the expensive hardware is literally inside the device for nothing). So I have changed my region to Indonesia and voilá, the face unlock setting appeared in my settings (with a few extra apps as well. well at least I can download themes too). Long story short, I have browsed everything, including Play Store, websites through Chrome, etc but couldn't find any aspect where the region setting would change anything at all. No Indonesian content at all (except for 1-2 Mi apps, which I literally never use). Could anyone tell me how region setting affect my phone? I couldn't find a single answer anywhere.
Also, as far as I know some Mi services are unavailable in the EU since the GDPR regulation (Themes store, etc.). Did the company disable the face unlock for the same reason? Are there any information whether these apps + face unlock will ever be available here, in Europe?
Thanks for reading through my little tale and thanks for answering as well. Have a nice day! Mi Community rulez! :highfive:
I Think app like netflix and anything like netflix will be affected based on region... Using Indonesia region you will get content on netflix but specially for Indonesia viewer....
Hey, I just bought Xiaomi Pocophone and I'm facing the same issue, so I set my region to India and I'm looking for the same answer. Do you have any new info regarding the region settings affecting something on your device, coda00?
Matt.Murdock said:
Hey, I just bought Xiaomi Pocophone and I'm facing the same issue, so I set my region to India and I'm looking for the same answer. Do you have any new info regarding the region settings affecting something on your device, coda00?
Click to expand...
Click to collapse
Hello!
As far as I konw face unlock will be available in an uncertain time (at least that's the rumour, which I don't really believe), but I have found the perfect solution. The custom ROM called Xiaomi.eu offers the same MIUI system as the stock one, it has the same update schedule and there are no ads, or hindi/chinese content. You can also use face unlock with whatever region you want to use, since the base ROM is chinese and the ROM is hardcoded to a given region (probably Poland, but it won't affect the usage). Hope this helps. First I really didn't want to unlock my device, but boy it really does worth it for Xiaomi.eu.
EDIT: Sorry, I just realized I did not really answer your question @ShafiX94 was right, region affects some applications content, but most applications use GPS location instead of region setting, so it does not really affects usage. Instead of Xiaomi services of course, so on stock MIUI you'll see Indian content in Music player, Mi Video, Browser, etc. So every Xiaomi app ad will be hindi.
Wow, thanks . But that would mean losing my warranty, wouldn't it?
Matt.Murdock said:
Wow, thanks . But that would mean losing my warranty, wouldn't it?
Click to expand...
Click to collapse
Well, theoretically yes. Technically, not really. You can relock the phone anytime after unlocking. It takes about 10 minutes. It is easily manageable to reverse the phone to its factory state in no time and even the service can't tell if you have ever unlocked or not. Also, they really don't care about software when it comes to hardware faults. And if it comes to software fault: well, as one of my phone repair worker friend would say: there is no software issue that couldn't be fixed at home.
coda00 said:
Well, theoretically yes. Technically, not really. You can relock the phone anytime after unlocking. It takes about 10 minutes. It is easily manageable to reverse the phone to its factory state in no time and even the service can't tell if you have ever unlocked or not. Also, they really don't care about software when it comes to hardware faults. And if it comes to software fault: well, as one of my phone repair worker friend would say: there is no software issue that couldn't be fixed at home.
Click to expand...
Click to collapse
Haha, okay, I'll try! I was scared because last time when I unlocked my HTC I was not able to relock it! Köszönöm.
I've been messing with the Region settings and found they affect all kinds of stuff.
WIFI - if you set region to Indonesia you no longer get 5G WIFI networks
Sound/Volume - as already mentioned gets set to lower max volume in EU countries
Face Unlock - Option is not available if you set your region to USA
Application - Different applications get hidden or displayed based on region
Themes - Get the message that themes aren't available when region is set to EU
What else did I miss?
pringlet said:
I've been messing with the Region settings and found they affect all kinds of stuff.
WIFI - if you set region to Indonesia you no longer get 5G WIFI networks
Sound/Volume - as already mentioned gets set to lower max volume in EU countries
Face Unlock - Option is not available if you set your region to USA
Application - Different applications get hidden or displayed based on region
What else did I miss?
Click to expand...
Click to collapse
Wow. Nice little research. I wonder why these infos can't be found anywhere. Thanks for the update. The face unlock and application part was clear but I didn't know about WiFi. Nevertheless, Xiaomi.eu is a way to go

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