Sprint HTC ONE/Airave Incompatiblity! - Sprint HTC One (M7)

-I will keep this pretty simple because I was going insane over the last 2 days with my brand new HTC ONE acting sporadic on the network.
-On select models of Sprints HTC ONE there is a incompatibility update with Airaves latest push update especially texts and SMS. This issue could effect Samsung Galaxy Note II.
-Problems are as follows; not receiving calls, texts, mass floods of texts of the same message, and delayed texts. This will occur in out of Airave coverage range as you need to profile update depending if you have exited or entered your Airave coverage.
-This is a known Issue with versions 2.0 and 2.5 Airave boxes.
-If you have a similar issue or think your phone is not activated properly and are using an Airave device please call them at U.S. #1-866-556-7310.
-What is required is a MEID # change to your phone and a Profile update immediately there after. The tech will also update the Airave box.
-What I hope if any one else is was in my situation they can see this post and make the necessary call instead wasting 2 days of troubleshooting my phone rather than enjoying it. Also i do not work at sprint or have any affiliation with them. I am just a paying customer.
-If anyone else has experienced this problem or think they are please post if possible to get the word out.

http://forum.xda-developers.com/showthread.php?t=2277422
http://forum.xda-developers.com/showthread.php?t=2281275
http://forum.xda-developers.com/showthread.php?t=2243472&highlight=airave
http://forum.xda-developers.com/showthread.php?t=2249501&highlight=airave
http://forum.xda-developers.com/showthread.php?t=2306342&highlight=airave

jcwxguy said:
http://forum.xda-developers.com/showthread.php?t=2277422
http://forum.xda-developers.com/showthread.php?t=2281275
http://forum.xda-developers.com/showthread.php?t=2243472&highlight=airave
http://forum.xda-developers.com/showthread.php?t=2249501&highlight=airave
http://forum.xda-developers.com/showthread.php?t=2306342&highlight=airave
Click to expand...
Click to collapse
Thanks for the links I did some searches earlier but I appreciate that. That usually happens when I can't find something I must be blind
Edit: I didn't see any mention of the MEID phone update in those threads so I will leave my Thread

Related

AT&T Tilt Sending Delayed Texts?

Every once in awhile my texts will seem to get lost in space and not arrive at my recipients phone for sometimes a few minutes, but sometimes hours after I've sent it. It *seems* to happen more at night, but that could be because I only get into longer texting conversations at night. I was wondering if anyone else had this problem. I'm still trying to figure out whether it's a problem with my ROM, my radio, my phone or AT&T.
Has anyone had any problems like this? I'm hoping it's AT&T since I've used many different ROMs, radios and recently got my phone replaced under warranty, but I'd still like to find out.
i doubt this has anything to do with the phone itself and more the network you are on...
You can always update your roaming settings with *662 on ATT I think that helped my problem with MMS getting sent in a timely manner
OnebadMF said:
i doubt this has anything to do with the phone itself and more the network you are on...
You can always update your roaming settings with *662 on ATT I think that helped my problem with MMS getting sent in a timely manner
Click to expand...
Click to collapse
Could you elaborate on this? Do I just dial *662 ?
Its the network, and believe me its being worked on.
Im not sure its *662... Any ATT store should be able to tell you...
KD8DNS- You know its the network? Is it just an ATT thing?
OnebadMF said:
Im not sure its *662... Any ATT store should be able to tell you...
KD8DNS- You know its the network? Is it just an ATT thing?
Click to expand...
Click to collapse
Its a ATT situation that is being worked out. You dont have to believe what I say, but you can take it to the bank.
KD8DNS is 100% right I have already talked to AT&T about this and it's not your PDA I've had the same problem with my Razr and several other phones. Every so often I will have a delay in voicemails arriving as well but not real often.
same problem here too. hopefully they work it out soon
tjs98gt said:
same problem here too. hopefully they work it out soon
Click to expand...
Click to collapse
They are, I see it first hand.
KD8DNS I believe you 100%, but I'm of course obligated to ask the question-- how well is it being worked on? As in, when can people stop yelling at me for responding like 3 hours late to their texts?
met3ora said:
KD8DNS I believe you 100%, but I'm of course obligated to ask the question-- how well is it being worked on? As in, when can people stop yelling at me for responding like 3 hours late to their texts?
Click to expand...
Click to collapse
1. The tech's are most likely upgrading a tower around you or building one, when I say upgrading I mean 3G. Now when this is done they have to intergrate the new tower/technology into the network so the "hand-off" works. Usually the tower/towers in the area have certain features shut off so network intergration goes without fail. This can take time, and usually takes place at night when there is less network activity. Also the time the features of the tower are shut off like sms, they are being received by the tower and stored, then when the tower is turned back on they get sent.
2. "how well is it being worked on?" I wouldn't have a job if it wasn't
3. Just tell the people what is going on. As for anything that is being developed or upgraded, there is an initial downside.
met3ora-----pm me the city you live/use your phone and ill find out whats going on.
Well, that would explain it pretty nicely and I'm actually kinda mad I didn't think of it! I go to Purdue University, so out here in West Lafayette, Indiana we got 3G pretty recently, I wanna say maybe 3 weeks ago. I really hope AT&T hurries up and gets the towers working correctly (not to yell at you, of course KD8DNS). But the thing that worried me was that I was in Chicago and I was still having this problem. My friends would tell me they only received page 1 of 2 of my texts, some would come through later and some would come throug on time.
I live in Phoenix and have 3G just about everywhere in town no problem, but this explains weird SMS problems at night
when I was in the US last week, I had to use the AT&T network and holy ****, the delays in the messages were horrible. Sometimes my wife wouldn't get them for hours....When I changed it to T-Mobile, at least she got them within a minutes or two...Don't know what carrier I am going to use when I come back to the US....
The other option is try a new sim card, i know it sounds like the typical att b.s. story, but it could help, any ATT corporate store will do this free of charge. Also if you go into a new area like another state. Try resetting your device "power cycle" that will d/l all the up to date provisioning from the tower to your device.
The other idea i just had, is you might have the wrong sms gateway number, this you would have to call att for because there are thousands of them and they are area specific.
KD8DNS said:
The other option is try a new sim card, i know it sounds like the typical att b.s. story, but it could help, any ATT corporate store will do this free of charge. Also if you go into a new area like another state. Try resetting your device "power cycle" that will d/l all the up to date provisioning from the tower to your device.
The other idea i just had, is you might have the wrong sms gateway number, this you would have to call att for because there are thousands of them and they are area specific.
Click to expand...
Click to collapse
Does the gateway matter for both receiving and sending? Here in Central KY SMS are 15m-2h delayed every time for weeks now. We have had 3G for about a year, maybe HSUPA is in the works.
khaytsus said:
Does the gateway matter for both receiving and sending? Here in Central KY SMS are 15m-2h delayed every time for weeks now. We have had 3G for about a year, maybe HSUPA is in the works.
Click to expand...
Click to collapse
Typically just receive. Also att has been upgrading the "short code" network witch also has a major part to do with send/receive txt mess. I would really suggest anyone with this problem get a new sim card.

[Q] Phone occasionally not ring...

I have calls that go straight to voice mail occasionally. Don't get a missed call notifier or anything.
Anyone else having that? Any thoughts?
I'm on KP1 Modem at the moment, on Serindipity 5.12. But I've had it happen with other modems too.
[EDIT]
I am using Google Voice. I wonder it it is Google Voice messing up.
Its a rom issue. I had the same problem.
Just reflash and you're good
Sent from my phone
bluemoon1221 said:
Its a rom issue. I had the same problem.
Just reflash and you're good
Sent from my phone
Click to expand...
Click to collapse
Hmmm....may be. But, I can say I've had this happening over multiple flashes. I wonder if it is a 2.2.1 ROM issue. I have run across another thing that doesn't like 2.2.1.
Oh, and by the way, I do the long way of flashing: Back to stock; master clear; etc.
We currently have six AT&T phones in the household. Since I've been with AT&T maybe we've had better than 20 phones. At the current time all have the original ROMs on them. Among the 20 phones maybe five have been flashed.
From time-to-time we have each noted calls which never ring on their phone but go straight to voicemail. That seems to happen in "batches," that is, a particular phone will miss a number of calls like this. When that happens we call AT&T and talk to a kindly but generally less-than-effective CSR. After some negotiation he/she says something like "let me check something here." Then, the CSR comes back with: "I'm going to refresh the network image for your phone. Let's see if that helps."
From them on, calls ring as they should on that phone. Until the next time, of course.
So, I am inclined to believe the "straight to voicemail" problem is more to do with AT&T and less to do with any particular ROM.
Picsman said:
We currently have six AT&T phones in the household. Since I've been with AT&T maybe we've had better than 20 phones. At the current time all have the original ROMs on them. Among the 20 phones maybe five have been flashed.
From time-to-time we have each noted calls which never ring on their phone but go straight to voicemail. That seems to happen in "batches," that is, a particular phone will miss a number of calls like this. When that happens we call AT&T and talk to a kindly but generally less-than-effective CSR. After some negotiation he/she says something like "let me check something here." Then, the CSR comes back with: "I'm going to refresh the network image for your phone. Let's see if that helps."
From them on, calls ring as they should on that phone. Until the next time, of course.
So, I am inclined to believe the "straight to voicemail" problem is more to do with AT&T and less to do with any particular ROM.
Click to expand...
Click to collapse
You know, by golly, I remember having done that from the past on other phones. At that time, I even learned of a way to dial something and have that automatically update. I'll check into it.
Thanks!
Picsman said:
We currently have six AT&T phones in the household. Since I've been with AT&T maybe we've had better than 20 phones. At the current time all have the original ROMs on them. Among the 20 phones maybe five have been flashed.
From time-to-time we have each noted calls which never ring on their phone but go straight to voicemail. That seems to happen in "batches," that is, a particular phone will miss a number of calls like this. When that happens we call AT&T and talk to a kindly but generally less-than-effective CSR. After some negotiation he/she says something like "let me check something here." Then, the CSR comes back with: "I'm going to refresh the network image for your phone. Let's see if that helps."
From them on, calls ring as they should on that phone. Until the next time, of course.
So, I am inclined to believe the "straight to voicemail" problem is more to do with AT&T and less to do with any particular ROM.
Click to expand...
Click to collapse
You know, by golly, I remember having done that from the past on other phones. At that time, I even learned of a way to dial something and have that automatically update. I'll check into it.
Thanks!

[Q] Can Anyone Reliably Make and Receive Calls?

I recently switched from an iPhone 5 to the One Dev Edition. After having some signal issues, I went to AT&T, got a microSIM, they switched me an Android data plan, etc. But I'm still having an issue where I can't reliably send and receive calls, especially from my desk at work. I can dial the number and hit Call but that's it. No ringing, nothing. Just dead air, then the "call" ends. If the call does go through, I can hear the other person but they can't hear me. Same thing when receiving a call. I'll hear them but they can't hear me. Sometimes my phone won't ring and it just rolls to voice mail. I can see the signal switching from LTE to H, etc, and I have practically full bar strength. I just don't understand why the calls aren't going through.
Is this an issue with the phone itself? Something with AT&T? Is there a newer radio firmware I can try flashing? I didn't have any issues with the iPhone 5, and I even had my coworker put his iPhone into field test mode so we could compare the numeric signal and they're about even, though the iPhone usually does have a slightly better db signal. I really like the One but not being able to send or receive calls while at my desk is a deal breaker.
Thanks!
From the sounds of it, you are running the stock firmware still? Any root or other possible modifications? If you answered Yes then no to those questions, I would head back to the AT&T store and have them try it out, if anything they should be able to take your SIM card and put it into another Android device and see what happens.
What about text/data, do those work?
You said mainly at your desk you notice this issue, so does that mean it happens at other places as well, same symptoms (full bars, allows to send call then nothing?) You may just be the lucky contestant with a defunct unit, HTC should be able to help you out.
I would suggest first going to AT&T store, try out their suggestions, then if anything give HTC a call/email to see if they can be of any help. At this point I would stay away from flashing custom radios as they may void your warranty then you will really be up $hit creek.
Sounds like att.
I had this problem with tmobile once. The signal wasn't strong enough and it wouldn't call.
Some please are spotty.
Something is wrong with your phone. That should be obvious. Of course the vast majority of people who got this phone can reliably make and receive calls or it would be the biggest mobile phone bust in history.
Sorry to be blunt but you already know it's not the signal so it has to be a defect in the phone.
Thanks for the suggestions. This is the stock Dev Edition ROM. I haven't made any changes other other than just installing apps.
I haven't made a lot of calls but I don't seem to have an issue any where else.
No issues with LTE. Data has been fine.
I wasn't sure if AT&T would assist since this is the Dev Edition but that's worth a shot to have them run some tests on it. Otherwise I'll try to get a replacement (or refund) from HTC.
Thanks!
Sent from my HTC One using xda premium

"Call ended" right after dialing

First of all, I want to say that I found people with the same issue using Android everywhere and with a lot of different phones, so it's probably an Android bug rather then Moto X itself, but I wanted to leave my report.
I came from an S3, which suffered from the same problem when using Cyanogenmod. When using official Samsung ROM everything worked as it should. Now, I'm getting the same issue on my brand new Moto X.
When I try to call someone, sometimes it just doesn't call, after I press the dial button, it just hangs (without ringing) and finished the call with a "Cal ended" message. It happens randomly, and sometimes I can't call anybody for like 2/3 hours.
The simcard has been changed from the S3 (micro) to the Moto X (nano), so it's probably not it. Also, with the Samsung ROM it didn't happen.
I can still receive calls and messages, and the signal strength is fine most of the time. I just can't call.
Today I faced this problem and then I tried calling from my girlfriend smartphone (samsung ace IIx) at the same time, which is from the same carrier, calling to the same number, and it just worked fine. Mine still didn't work though.
Here is a thread on people on xda facing the same problem, but with a different phone: http://forum.xda-developers.com/showthread.php?t=2351227
Don't know what to do.
i've had the call not go through as you've described, but have never had a phone not let me place "any call" afterwards. i always chalked it up to poor performance (limited RAM, too many processes, etc). My DROID3 would do it and often times when it finally did make a call, there was zero sound and I would have to reboot the phone.
640k said:
i've had the call not go through as you've described, but have never had a phone not let me place "any call" afterwards. i always chalked it up to poor performance (limited RAM, too many processes, etc). My DROID3 would do it and often times when it finally did make a call, there was zero sound and I would have to reboot the phone.
Click to expand...
Click to collapse
Hmm, it doesn't seems like poor performance. I ended up every task and it still happened.
However, I noticed that when I check the "2G ONLY" option it comes back to work. Maybe it's something with the HSPA/HSPA+ connection.
it could be completely carrier dependent then. my experience has been with vzw.
Moto X "Call Ended"
I have experienced this same problem in Houston on the T-Mobile network after switching over to Android. My T-Mobile rep told me they have had towers vandalized for copper which has impacted service for them, I believe he said it was about 15 towers and 10K a pop to get things corrected. What gets me is I was on a Bold 9900 and while I had signal problems in the affected areas of town I didn't not experience the "call ended" issue. I can also call other T-Mobile phones from those same areas but not land lines so to me this seems like a possible network routing issue which I have seen before between specific carriers.
If the problem does continue I may have to switch carriers. T-Mobiles service was previously outstanding in Houston but recently had not been great after the 4G LTE upgrades. I support multiple hospitals and need service to work correctly and will work with the T-Mobile Engineers to see if I can make headway on that front. I noticed another MotoX user reporting he only had the issue when flying in to Houston for work and that everything worked for him outside of Houston. His solution was to operate in 2G mode which for me is really not an option. I have to handle a lot of tasks over the network while on calls.
Anyways I would appreciate it if others could post if they are experiencing these issues and give as many details as possible so we can try to isolate the root cause of this problem and if found to be a carrier issue we can escalate with them. Thanks
dicarli said:
First of all, I want to say that I found people with the same issue using Android everywhere and with a lot of different phones, so it's probably an Android bug rather then Moto X itself, but I wanted to leave my report.
I came from an S3, which suffered from the same problem when using Cyanogenmod. When using official Samsung ROM everything worked as it should. Now, I'm getting the same issue on my brand new Moto X.
When I try to call someone, sometimes it just doesn't call, after I press the dial button, it just hangs (without ringing) and finished the call with a "Cal ended" message. It happens randomly, and sometimes I can't call anybody for like 2/3 hours.
The simcard has been changed from the S3 (micro) to the Moto X (nano), so it's probably not it. Also, with the Samsung ROM it didn't happen.
I can still receive calls and messages, and the signal strength is fine most of the time. I just can't call.
Today I faced this problem and then I tried calling from my girlfriend smartphone (samsung ace IIx) at the same time, which is from the same carrier, calling to the same number, and it just worked fine. Mine still didn't work though.
Here is a thread on people on xda facing the same problem, but with a different phone: http://forum.xda-developers.com/showthread.php?t=2351227
Don't know what to do.
Click to expand...
Click to collapse
Call Ended Issue Resolved
Hi All,
I see this Call Ended Issue in many brands. So I assume the error is a combination of the Network along with the SimSlot.
I tried various combinations for my Moto-E mobile.
Before i post the solution i found, Let me provide a brief about the problem.
I use Vodafone network on sim1 slot and Uninor network on Sim2 slot. I started facing the call ended issue on my sim 1 vodafone network.
I inter changed the sim's and found the network working absolutely fine. This makes me to understand that the sim1 slot with the vodafone carrier has some network issue where that IMEI code has some problem.
i tried to place the vodafone sim again on the sim 1 slot and found the problem persists. So i came to that conclusion.
Hope this might help you and provide a instantaneous and temporary resolution.
Thanks,
Praveen.
Call Ended problem still going...
Hey,
I just rooted my Moto X (XT 1053), like 5 min ago, in the hope to fix this same problem. I`m no programer/developer and have nothing against rooting, I just don`t think I`m that kind of user. Anyway, about a week ago my phone started to drop my calls right after dialing. I restored factory settings, updated it and nothing worked. I took it for service and they offered to charge me 150 bucks to restore factory settings and update the software. So I was kinda forced to root and try to fix it this way. The problem is that I probably don`t understand half of what you guys say, so if there are any kind souls out there, please help me out.
To sum it up:
- No Sim Card error
- I get carrier services and can use mobile internet (3G because 4G is still too explensive here in Brazil)
- Directly drops my calls
- Won't receive calls
- Won't send or receive text messages via carrier (just over 3G or wifi)
I`ve tried another carrier's Sim Card, no go.
I`ve tried my Sim Card on another phone and it worked just dandy, so I really don`t think it`s carrier related.
I`m running Android 4.4.3, as the other updates weren`t available for my phone via Motorola. I thought maybe updating to a newer version of Android might do the trick. I just have no clue on how to do that on a rooted phone... or on a non rooted phone for that matter.
Can anyone give me any tips/pointers/etc... ?
Thanks!
I have the same issue with my moto x on Verizon. Have you been able to figure it out?

[Q] Duplicate SMS - Sprint Nexus 6

Hello,
I've been trying to figure this out for days now and I can't seem to find any permanent solution. My Nexus 6 on Sprint (Android L 5.0 / LRX21O / Up to Date PRL) 50%-75% of the time sends duplicate SMS messages to recipients. On my end I see one SMS message outbound and it sends without issue. On the other end, people will get the same message one to six times. I've seen it myself on a separate Sprint phone and a Verizon phone.
From what I can tell, sometimes updating the profile helps for a few minutes and that's it. It doesn't matter if I uninstall/disable the stock Google Messenger or Hangouts. This issue happens in every single 3rd party SMS messenger I've used. The only time I've got the problem to stop is if I force 3G service and not the Global or LTE settings. Strangely enough, If I'm on LTE, and I switch to WiFi, the issue remains. If I force 3G and then go on WiFi, the issue is gone.
I've tried uninstalling certain applications that come stock with the phone.. I've tried not updating any applications. I've done factory resets (and I sent an SMS to test without doing 1 update) and it still duplicated. I returned the phone and got another phone. Same issue. On the Sprint end, they changed some settings on my phone and had me reset the network connection via the phone *#*# etc. menu. That fixed the issue, and it lasted 24 hours. Upon either a reboot, or perhaps just a power cycle, the problem returned.
Any ideas as to why this is happening? I have zero Data issues. Hangouts works fine. Youtube, Gmail, Chrome etc are all super fast without issue.
Thank you in advance.
off1c3r said:
Hello,
I've been trying to figure this out for days now and I can't seem to find any permanent solution. My Nexus 6 on Sprint (Android L 5.0 / LRX21O / Up to Date PRL) 50%-75% of the time sends duplicate SMS messages to recipients. On my end I see one SMS message outbound and it sends without issue. On the other end, people will get the same message one to six times. I've seen it myself on a separate Sprint phone and a Verizon phone.
From what I can tell, sometimes updating the profile helps for a few minutes and that's it. It doesn't matter if I uninstall/disable the stock Google Messenger or Hangouts. This issue happens in every single 3rd party SMS messenger I've used. The only time I've got the problem to stop is if I force 3G service and not the Global or LTE settings. Strangely enough, If I'm on LTE, and I switch to WiFi, the issue remains. If I force 3G and then go on WiFi, the issue is gone.
I've tried uninstalling certain applications that come stock with the phone.. I've tried not updating any applications. I've done factory resets (and I sent an SMS to test without doing 1 update) and it still duplicated. I returned the phone and got another phone. Same issue. On the Sprint end, they changed some settings on my phone and had me reset the network connection via the phone *#*# etc. menu. That fixed the issue, and it lasted 24 hours. Upon either a reboot, or perhaps just a power cycle, the problem returned.
Any ideas as to why this is happening? I have zero Data issues. Hangouts works fine. Youtube, Gmail, Chrome etc are all super fast without issue.
Thank you in advance.
Click to expand...
Click to collapse
I always just thought this was an issue on Sprints side and not the phone itself. I just started with Sprint myself when I picked up the Nexus, prior to this I had Verizon.
My girlfriend however has been with Sprint forever and no matter what ROM or phone she had, this issue would pop up from time to time.
Now that I'm with Sprint she's told me a few times that she's gotten duplicate messages from me. It seems to happen when we are in spotty service areas from what I can tell. I haven't even bothered calling Sprint like you have though... I just chalked it up as Sprint service is sketchy.
Mistertac said:
I always just thought this was an issue on Sprints side and not the phone itself. I just started with Sprint myself when I picked up the Nexus, prior to this I had Verizon.
My girlfriend however has been with Sprint forever and no matter what ROM or phone she had, this issue would pop up from time to time.
Now that I'm with Sprint she's told me a few times that she's gotten duplicate messages from me. It seems to happen when we are in spotty service areas from what I can tell. I haven't even bothered calling Sprint like you have though... I just chalked it up as Sprint service is sketchy.
Click to expand...
Click to collapse
The issue here is that it's not popping up from time to time...it's pretty consistent. I've been with Sprint for at least 7 years and have never ran into the issue until this phone. My prior phone was a Nexus 5...and I have a galaxy s3 here which I can't duplicate the issue on.
We all need to complain to Sprint so they either fix it on their side, or put pressure on Google to fix it on their own side.
---------- Post added at 06:07 AM ---------- Previous post was at 06:04 AM ----------
Let Sprint know you're experiencing the issue here: https://community.sprint.com/baw/thread/179054
Call and complain, perhaps we should also complain to google? Here is their Nexus 6 product forum: https://productforums.google.com/forum/#!categories/nexus/nexus-6
iil said:
The issue here is that it's not popping up from time to time...it's pretty consistent. I've been with Sprint for at least 7 years and have never ran into the issue until this phone. My prior phone was a Nexus 5...and I have a galaxy s3 here which I can't duplicate the issue on.
We all need to complain to Sprint so they either fix it on their side, or put pressure on Google to fix it on their own side.
---------- Post added at 06:07 AM ---------- Previous post was at 06:04 AM ----------
Let Sprint know you're experiencing the issue here: https://community.sprint.com/baw/thread/179054
Call and complain, perhaps we should also complain to google? Here is their Nexus 6 product forum: https://productforums.google.com/forum/#!categories/nexus/nexus-6
Click to expand...
Click to collapse
I'll try and contact them today if I have time. Its worth a shot right?!
Let me know how you make out and I'll do the same. Thanks for the links
This phone is really flaky for me with SMS. Doesn't want to send when I am on wifi. My wife did get a duplicate from me one night when I was trying to figure out why it won;t send when wifi is on but she hasn't mentioned it since. ( I am on Sprint)
Evo_Shift said:
This phone is really flaky for me with SMS. Doesn't want to send when I am on wifi. My wife did get a duplicate from me one night when I was trying to figure out why it won;t send when wifi is on but she hasn't mentioned it since. ( I am on Sprint)
Click to expand...
Click to collapse
What SMS application are you using? Did you install any 3rd part SMS applications?
off1c3r said:
Hello,
I've been trying to figure this out for days now and I can't seem to find any permanent solution. My Nexus 6 on Sprint (Android L 5.0 / LRX21O / Up to Date PRL) 50%-75% of the time sends duplicate SMS messages to recipients. On my end I see one SMS message outbound and it sends without issue. On the other end, people will get the same message one to six times. I've seen it myself on a separate Sprint phone and a Verizon phone.
From what I can tell, sometimes updating the profile helps for a few minutes and that's it. It doesn't matter if I uninstall/disable the stock Google Messenger or Hangouts. This issue happens in every single 3rd party SMS messenger I've used. The only time I've got the problem to stop is if I force 3G service and not the Global or LTE settings. Strangely enough, If I'm on LTE, and I switch to WiFi, the issue remains. If I force 3G and then go on WiFi, the issue is gone.
I've tried uninstalling certain applications that come stock with the phone.. I've tried not updating any applications. I've done factory resets (and I sent an SMS to test without doing 1 update) and it still duplicated. I returned the phone and got another phone. Same issue. On the Sprint end, they changed some settings on my phone and had me reset the network connection via the phone *#*# etc. menu. That fixed the issue, and it lasted 24 hours. Upon either a reboot, or perhaps just a power cycle, the problem returned.
Any ideas as to why this is happening? I have zero Data issues. Hangouts works fine. Youtube, Gmail, Chrome etc are all super fast without issue.
Thank you in advance.
Click to expand...
Click to collapse
Yep, this has been happening to me. My girlfriend started complaining she was getting my text 2x-3x for each message. She is on T-Mo, I'm on Sprint. Tested with a few coworkers on different providers and only 1 out 4 received it more than once and they are on Verizon. Rebooted, tried updating PRL and data profile. She hasn't complained about it doing it anymore but we will see. Super frustrating
unregistered825 said:
What SMS application are you using? Did you install any 3rd part SMS applications?
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Just google messenger.
Evo_Shift said:
Just google messenger.
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I've tried every combination you can think of:
1. Google Messenger as default with and without Hangouts installed.
2. Hangouts as default with and without Google Messenger installed.
3. SMS Messenger AOSP, ChompSMS, 8sms, Textra, Handcent, all with and without Google Messenger and or Hangouts installed.
I've tried forcing 1x, updating PRL and Profile and then going back to LTE. Same issue. Multiple Hard Resets and Data Network Resets. Only ONCE the Sprint support person did something on their end ("Changed a number") and out of nowhere the duplicates stopped. But it only lasted 1 day while using Google Messenger.
This happened to me with my G3 on Att, it just stopped one day and I still don't know what started it
Mistertac said:
I'll try and contact them today if I have time. Its worth a shot right?!
Let me know how you make out and I'll do the same. Thanks for the links
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I posted on the Sprint Community page. I'm glad others are finding this issue too.
off1c3r said:
I posted on the Sprint Community page. I'm glad others are finding this issue too.
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I just joined you over on the Community Page as well.. Guess we'll see how it plays out, although I must admit I don't have much faith this will get fixed lol
But, I'm willing to take it the distance in an effort to try!!
Evo_Shift said:
This phone is really flaky for me with SMS. Doesn't want to send when I am on wifi. My wife did get a duplicate from me one night when I was trying to figure out why it won;t send when wifi is on but she hasn't mentioned it since. ( I am on Sprint)
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I'm having the same exact issue
Mistertac said:
I just joined you over on the Community Page as well.. Guess we'll see how it plays out, although I must admit I don't have much faith this will get fixed lol
But, I'm willing to take it the distance in an effort to try!!
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Lol. Yeah. Doesn't hurt. I'm on the phone with Sprint again and they said they are making a ticket with their engineers.
Just picked mine up today from sprint. My buddy who is also on sprint made me aware that he was getting repeat sms from me already. It's funny because I would always complain that I was getting them from him before I jumped to sprint. He's on a LG G2 though.
kmmxracer said:
Just picked mine up today from sprint. My buddy who is also on sprint made me aware that he was getting repeat sms from me already. It's funny because I would always complain that I was getting them from him before I jumped to sprint. He's on a LG G2 though.
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Don't get me wrong.. the phone is absolutely amazing. I love it. I can't go back to my Moto X, which to me was one of the best Android phones ever made. Again, what people don't understand is this is a REAL issue. People are very quick to say that "bad service" caused it. We're all smart enough to know that if you have bad service, 1 or 2 duplicates can happen, on occasion. Not repeatedly in a full service area or on WiFi.
As an Update:
Everything Sprint tried has failed. However, my original debug information holds true:
1. If the phone is set to 3G mode only: The problem is SOLVED.
2. If the phone is on WiFi, AFTER being set to 3G mode only: The problem is SOLVED.
3. If the phone is set to LTE mode only: The problem REMAINS, unless you are in a no LTE service area and revert to 3G or less.
4. If the phone is on WiFi, AFTER being set to LTE mode only: The problem REMAINS.
kmmxracer said:
Just picked mine up today from sprint. My buddy who is also on sprint made me aware that he was getting repeat sms from me already. It's funny because I would always complain that I was getting them from him before I jumped to sprint. He's on a LG G2 though.
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Please post to the Sprint forums of your issue here: https://community.sprint.com/baw/thread/179054
Somebody also started a thread in the Nexus forum: https://productforums.google.com/forum/#!category-topic/nexus/nexus-6/JM44M3bofBc
Well both me and my girlfriend have reset the network settings from the dialer like suggested, so I guess today we'll see if that helps.
She's already complained of getting my messages 4x a piece this morning, so I'm thinking positive!
iil said:
Please post to the Sprint forums of your issue here: https://community.sprint.com/baw/thread/179054
Somebody also started a thread in the Nexus forum: https://productforums.google.com/forum/#!category-topic/nexus/nexus-6/JM44M3bofBc
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I just posted my issue.

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