[Q] Phone occasionally not ring... - Captivate Q&A, Help & Troubleshooting

I have calls that go straight to voice mail occasionally. Don't get a missed call notifier or anything.
Anyone else having that? Any thoughts?
I'm on KP1 Modem at the moment, on Serindipity 5.12. But I've had it happen with other modems too.
[EDIT]
I am using Google Voice. I wonder it it is Google Voice messing up.

Its a rom issue. I had the same problem.
Just reflash and you're good
Sent from my phone

bluemoon1221 said:
Its a rom issue. I had the same problem.
Just reflash and you're good
Sent from my phone
Click to expand...
Click to collapse
Hmmm....may be. But, I can say I've had this happening over multiple flashes. I wonder if it is a 2.2.1 ROM issue. I have run across another thing that doesn't like 2.2.1.
Oh, and by the way, I do the long way of flashing: Back to stock; master clear; etc.

We currently have six AT&T phones in the household. Since I've been with AT&T maybe we've had better than 20 phones. At the current time all have the original ROMs on them. Among the 20 phones maybe five have been flashed.
From time-to-time we have each noted calls which never ring on their phone but go straight to voicemail. That seems to happen in "batches," that is, a particular phone will miss a number of calls like this. When that happens we call AT&T and talk to a kindly but generally less-than-effective CSR. After some negotiation he/she says something like "let me check something here." Then, the CSR comes back with: "I'm going to refresh the network image for your phone. Let's see if that helps."
From them on, calls ring as they should on that phone. Until the next time, of course.
So, I am inclined to believe the "straight to voicemail" problem is more to do with AT&T and less to do with any particular ROM.

Picsman said:
We currently have six AT&T phones in the household. Since I've been with AT&T maybe we've had better than 20 phones. At the current time all have the original ROMs on them. Among the 20 phones maybe five have been flashed.
From time-to-time we have each noted calls which never ring on their phone but go straight to voicemail. That seems to happen in "batches," that is, a particular phone will miss a number of calls like this. When that happens we call AT&T and talk to a kindly but generally less-than-effective CSR. After some negotiation he/she says something like "let me check something here." Then, the CSR comes back with: "I'm going to refresh the network image for your phone. Let's see if that helps."
From them on, calls ring as they should on that phone. Until the next time, of course.
So, I am inclined to believe the "straight to voicemail" problem is more to do with AT&T and less to do with any particular ROM.
Click to expand...
Click to collapse
You know, by golly, I remember having done that from the past on other phones. At that time, I even learned of a way to dial something and have that automatically update. I'll check into it.
Thanks!

Picsman said:
We currently have six AT&T phones in the household. Since I've been with AT&T maybe we've had better than 20 phones. At the current time all have the original ROMs on them. Among the 20 phones maybe five have been flashed.
From time-to-time we have each noted calls which never ring on their phone but go straight to voicemail. That seems to happen in "batches," that is, a particular phone will miss a number of calls like this. When that happens we call AT&T and talk to a kindly but generally less-than-effective CSR. After some negotiation he/she says something like "let me check something here." Then, the CSR comes back with: "I'm going to refresh the network image for your phone. Let's see if that helps."
From them on, calls ring as they should on that phone. Until the next time, of course.
So, I am inclined to believe the "straight to voicemail" problem is more to do with AT&T and less to do with any particular ROM.
Click to expand...
Click to collapse
You know, by golly, I remember having done that from the past on other phones. At that time, I even learned of a way to dial something and have that automatically update. I'll check into it.
Thanks!

Related

AT&T Tilt Sending Delayed Texts?

Every once in awhile my texts will seem to get lost in space and not arrive at my recipients phone for sometimes a few minutes, but sometimes hours after I've sent it. It *seems* to happen more at night, but that could be because I only get into longer texting conversations at night. I was wondering if anyone else had this problem. I'm still trying to figure out whether it's a problem with my ROM, my radio, my phone or AT&T.
Has anyone had any problems like this? I'm hoping it's AT&T since I've used many different ROMs, radios and recently got my phone replaced under warranty, but I'd still like to find out.
i doubt this has anything to do with the phone itself and more the network you are on...
You can always update your roaming settings with *662 on ATT I think that helped my problem with MMS getting sent in a timely manner
OnebadMF said:
i doubt this has anything to do with the phone itself and more the network you are on...
You can always update your roaming settings with *662 on ATT I think that helped my problem with MMS getting sent in a timely manner
Click to expand...
Click to collapse
Could you elaborate on this? Do I just dial *662 ?
Its the network, and believe me its being worked on.
Im not sure its *662... Any ATT store should be able to tell you...
KD8DNS- You know its the network? Is it just an ATT thing?
OnebadMF said:
Im not sure its *662... Any ATT store should be able to tell you...
KD8DNS- You know its the network? Is it just an ATT thing?
Click to expand...
Click to collapse
Its a ATT situation that is being worked out. You dont have to believe what I say, but you can take it to the bank.
KD8DNS is 100% right I have already talked to AT&T about this and it's not your PDA I've had the same problem with my Razr and several other phones. Every so often I will have a delay in voicemails arriving as well but not real often.
same problem here too. hopefully they work it out soon
tjs98gt said:
same problem here too. hopefully they work it out soon
Click to expand...
Click to collapse
They are, I see it first hand.
KD8DNS I believe you 100%, but I'm of course obligated to ask the question-- how well is it being worked on? As in, when can people stop yelling at me for responding like 3 hours late to their texts?
met3ora said:
KD8DNS I believe you 100%, but I'm of course obligated to ask the question-- how well is it being worked on? As in, when can people stop yelling at me for responding like 3 hours late to their texts?
Click to expand...
Click to collapse
1. The tech's are most likely upgrading a tower around you or building one, when I say upgrading I mean 3G. Now when this is done they have to intergrate the new tower/technology into the network so the "hand-off" works. Usually the tower/towers in the area have certain features shut off so network intergration goes without fail. This can take time, and usually takes place at night when there is less network activity. Also the time the features of the tower are shut off like sms, they are being received by the tower and stored, then when the tower is turned back on they get sent.
2. "how well is it being worked on?" I wouldn't have a job if it wasn't
3. Just tell the people what is going on. As for anything that is being developed or upgraded, there is an initial downside.
met3ora-----pm me the city you live/use your phone and ill find out whats going on.
Well, that would explain it pretty nicely and I'm actually kinda mad I didn't think of it! I go to Purdue University, so out here in West Lafayette, Indiana we got 3G pretty recently, I wanna say maybe 3 weeks ago. I really hope AT&T hurries up and gets the towers working correctly (not to yell at you, of course KD8DNS). But the thing that worried me was that I was in Chicago and I was still having this problem. My friends would tell me they only received page 1 of 2 of my texts, some would come through later and some would come throug on time.
I live in Phoenix and have 3G just about everywhere in town no problem, but this explains weird SMS problems at night
when I was in the US last week, I had to use the AT&T network and holy ****, the delays in the messages were horrible. Sometimes my wife wouldn't get them for hours....When I changed it to T-Mobile, at least she got them within a minutes or two...Don't know what carrier I am going to use when I come back to the US....
The other option is try a new sim card, i know it sounds like the typical att b.s. story, but it could help, any ATT corporate store will do this free of charge. Also if you go into a new area like another state. Try resetting your device "power cycle" that will d/l all the up to date provisioning from the tower to your device.
The other idea i just had, is you might have the wrong sms gateway number, this you would have to call att for because there are thousands of them and they are area specific.
KD8DNS said:
The other option is try a new sim card, i know it sounds like the typical att b.s. story, but it could help, any ATT corporate store will do this free of charge. Also if you go into a new area like another state. Try resetting your device "power cycle" that will d/l all the up to date provisioning from the tower to your device.
The other idea i just had, is you might have the wrong sms gateway number, this you would have to call att for because there are thousands of them and they are area specific.
Click to expand...
Click to collapse
Does the gateway matter for both receiving and sending? Here in Central KY SMS are 15m-2h delayed every time for weeks now. We have had 3G for about a year, maybe HSUPA is in the works.
khaytsus said:
Does the gateway matter for both receiving and sending? Here in Central KY SMS are 15m-2h delayed every time for weeks now. We have had 3G for about a year, maybe HSUPA is in the works.
Click to expand...
Click to collapse
Typically just receive. Also att has been upgrading the "short code" network witch also has a major part to do with send/receive txt mess. I would really suggest anyone with this problem get a new sim card.

Phone rings twice and sends to voicemail.

The caller on the other end says it rings all the way through (5 rings and then to voicemail).
It has done this with several ROM's, the stock HTC cupcake, to JF 1.5, JACHero, and now I am on cyanogen's 3.62 ROM. The radio is 62.50S.20.17H_2.22.19.26I.
The phone will do this even with a clean wipe. No apps.
Any help would be greatly appreciated.
Thanks in advance.
-RotorDemon- said:
The caller on the other end says it rings all the way through (5 rings and then to voicemail).
It has done this with several ROM's, the stock HTC cupcake, to JF 1.5, JACHero, and now I am on cyanogen's 3.62 ROM. The radio is 62.50S.20.17H_2.22.19.26I.
The phone will do this even with a clean wipe. No apps.
Any help would be greatly appreciated.
Thanks in advance.
Click to expand...
Click to collapse
Check your call forwarding settings. Sometimes, they like to play with themselves and set it as "forward all calls to voicemail". These settings won't show it, because the changes are on the T-Mobile server, not your phone. Only having 2 rings sounds like it connects to the network and then gets pushed away from it, so most likely it's not a problem with your phone.
If you happen to have an old T-Mobile phone laying around, trying switching SIM cards and see if anything changes.
Figured it out. Ran a GSM code
*61*1[vm access number]*11*n#
n= seconds before forwarding. Set it to 25 and it rings all the way through.
Thanks for the info lukekirstein
Double post.
-RotorDemon- said:
Figured it out. Ran a GSM code
*61*1[vm access number]*11*n#
n= seconds before forwarding. Set it to 25 and it rings all the way through.
Thanks for the info lukekirstein
Click to expand...
Click to collapse
Where would you run this code at? I want to be able to set my ring time longer so that it takes longer for it to forward to voicemail.
lukekirstein said:
Where would you run this code at? I want to be able to set my ring time longer so that it takes longer for it to forward to voicemail.
Click to expand...
Click to collapse
Open up your dialer and dial it like you would a phone number.
In my case I entered *61*18056377243*11*25# and dial. Runs the code and then in a few seconds it is done. But check to see if your voicemail number is different than mine.
-RotorDemon- said:
Open up your dialer and dial it like you would a phone number.
In my case I entered *61*18056377243*11*25# and dial. Runs the code and then in a few seconds it is done. But check to see if your voicemail number is different than mine.
Click to expand...
Click to collapse
Cool, was able to set the Voicemail to connect in 35 seconds. Thanks!
I get the error:
Call forwarding.
Connection problem or invalid MMI code.
I've carefully entered the code three times, always get the same reply.
I checked my voicemail number, and it's correct.
Any ideas?
blueheeler said:
I get the error:
Call forwarding.
Connection problem or invalid MMI code.
I've carefully entered the code three times, always get the same reply.
I checked my voicemail number, and it's correct.
Any ideas?
Click to expand...
Click to collapse
What are you trying to do?
Trying to get my phone to wait 20-30 seconds before going to voicemail.
I get, maybe, 2 rings before people are transferred. If my finger isn't already on the button, chances are I can't answer the phone.
These are the codes I tried (as per the instructions above):
*61*18056377243*11*20# (for 20 secs) -and-
*61*18056377243*11*25# (not to go to voicemail)
18056377243 is my voicemail number.
Neither worked.
blueheeler said:
Trying to get my phone to wait 20-30 seconds before going to voicemail.
I get, maybe, 2 rings before people are transferred. If my finger isn't already on the button, chances are I can't answer the phone.
These are the codes I tried (as per the instructions above):
*61*18056377243*11*20# (for 20 secs) -and-
*61*18056377243*11*25# (not to go to voicemail)
18056377243 is my voicemail number.
Neither worked.
Click to expand...
Click to collapse
Are you on a flex pay account? Also, you should only need one 1 MMS number, because that's the immediate point it re-routes to voicemail.
re Flexpay, to be honest, I'm not 100% sure. The wife set all of this up before we were married and we've just continued it. I seem to recall a mention of something like that, but I could very well be wrong.
I'm assuming that this option wouldn't be available to FP customers. Would 611 be able to make a change to fix it? The 2 ring thing is seriously causing problems on this end.
TIA
blueheeler said:
re Flexpay, to be honest, I'm not 100% sure. The wife set all of this up before we were married and we've just continued it. I seem to recall a mention of something like that, but I could very well be wrong.
I'm assuming that this option wouldn't be available to FP customers. Would 611 be able to make a change to fix it? The 2 ring thing is seriously causing problems on this end.
TIA
Click to expand...
Click to collapse
Call forwarding is not available to flex pay customers and thus, custom MMS coding will not work. If this is the case, you should contact T-Mobile (either way, probably a good idea) and talk to them to see what might be causing the problem.
What ROM are you using? Some of the slower ROMS can create dialer lag.
Asked my wife. It is Flexpay. So that solves that.
Thank you so much for your reply.
That got us going in the right connection.
I am using Cyan's rom right now. But this was the way it was ever since we got into any 'Cupcake" versions (OTA or modded). My thoughts are the radio or a tower issue, but that's an uneducated guess. I rarely get phone calls anytime except when I'm home, so it's hard to pinpoint. So I followed your suggestion and tried to call 611 a short while ago. Got through to CS who walked me through some stuff (their basic scripted thing, all of which I've already tried), and it didn't work. So they tried to send me to tech support, and I guess it was either to late or they couldn't connect for whatever reason, so I have to call back in the morning.
Thanks again for heading me in the right direction.
blueheeler said:
Asked my wife. It is Flexpay. So that solves that.
Thank you so much for your reply.
That got us going in the right connection.
I am using Cyan's rom right now. But this was the way it was ever since we got into any 'Cupcake" versions (OTA or modded). My thoughts are the radio or a tower issue, but that's an uneducated guess. I rarely get phone calls anytime except when I'm home, so it's hard to pinpoint. So I followed your suggestion and tried to call 611 a short while ago. Got through to CS who walked me through some stuff (their basic scripted thing, all of which I've already tried), and it didn't work. So they tried to send me to tech support, and I guess it was either to late or they couldn't connect for whatever reason, so I have to call back in the morning.
Thanks again for heading me in the right direction.
Click to expand...
Click to collapse
No problem, glad I could help you out :]. Let me know how that goes!

???my phone is calling my phone???

Ok guys.....I can't be the only one this has happened to. For the last week I have been getting somewhat random calls and caller id shows its my number. There are times when I happens right around a phone call but the phone has had root for 6 months...multiple roms flashed and never an issue till now. Running crc1 with cyan 4.0.4 build...themed with community hero. This is the second post about this....does someone know what's happening or how to fix it...thanks
its called someone is spoofing you with a spoof app of some sort heres a website about what its about.
basically youre being pranked
Here's the website
I appeciate the insight but I have that app and as far as I am aware you can't call a number with the same number.....it won't allow it. So I'm pretty sure that's not it.
Umm i dont think you understand completely.
Ok ....now I know its the phone ....noticed a pattern...it seems to do it right after someone calls but only rings a couple of times. And I'm not sure what it is I don't understand.
oneyoungjay said:
Ok ....now I know its the phone ....noticed a pattern...it seems to do it right after someone calls but only rings a couple of times. And I'm not sure what it is I don't understand.
Click to expand...
Click to collapse
Say Dave doesn't like Jay and wants to prank call him.
He uses SpoofApp or the equivilant service to call him.
To use this service all you need to do is enter the number you would like to call and the number that you would like to show up on the recievers callerID.
Jay recieves a call from the number that Dave put in.
It could be just about any number and the only way that I know of for sure to tell who it is that's calling you is TrapCall.
Hope that clears it up.
Ya I hear you on that and I have used it......I'm not stupid. This is a phone issue. The calls are comming after a voicemail is left. What could the problem be. I'm not trying to be a jerk but the obivious solution is not allways the right one. Could someone give me an idea.
I agree with you oneyoungjay I have that app to and you can't put the number to call and the number to display at the same time. It will not allow it. I use the app pretty often.
My iPhone used to do this to me on t-mobile a few months ago, just like voicemails sticking, i solved it by leaving myself a voicemail. (and its actually a carrier issue, i believe)
try changing voicemail client to phonefusion for example. If its a carrier issue that should bypass it if not sorry...
Thanks .....ill try that a let you know if it worked.

Sprint HTC ONE/Airave Incompatiblity!

-I will keep this pretty simple because I was going insane over the last 2 days with my brand new HTC ONE acting sporadic on the network.
-On select models of Sprints HTC ONE there is a incompatibility update with Airaves latest push update especially texts and SMS. This issue could effect Samsung Galaxy Note II.
-Problems are as follows; not receiving calls, texts, mass floods of texts of the same message, and delayed texts. This will occur in out of Airave coverage range as you need to profile update depending if you have exited or entered your Airave coverage.
-This is a known Issue with versions 2.0 and 2.5 Airave boxes.
-If you have a similar issue or think your phone is not activated properly and are using an Airave device please call them at U.S. #1-866-556-7310.
-What is required is a MEID # change to your phone and a Profile update immediately there after. The tech will also update the Airave box.
-What I hope if any one else is was in my situation they can see this post and make the necessary call instead wasting 2 days of troubleshooting my phone rather than enjoying it. Also i do not work at sprint or have any affiliation with them. I am just a paying customer.
-If anyone else has experienced this problem or think they are please post if possible to get the word out.
http://forum.xda-developers.com/showthread.php?t=2277422
http://forum.xda-developers.com/showthread.php?t=2281275
http://forum.xda-developers.com/showthread.php?t=2243472&highlight=airave
http://forum.xda-developers.com/showthread.php?t=2249501&highlight=airave
http://forum.xda-developers.com/showthread.php?t=2306342&highlight=airave
jcwxguy said:
http://forum.xda-developers.com/showthread.php?t=2277422
http://forum.xda-developers.com/showthread.php?t=2281275
http://forum.xda-developers.com/showthread.php?t=2243472&highlight=airave
http://forum.xda-developers.com/showthread.php?t=2249501&highlight=airave
http://forum.xda-developers.com/showthread.php?t=2306342&highlight=airave
Click to expand...
Click to collapse
Thanks for the links I did some searches earlier but I appreciate that. That usually happens when I can't find something I must be blind
Edit: I didn't see any mention of the MEID phone update in those threads so I will leave my Thread

[Q] Can Anyone Reliably Make and Receive Calls?

I recently switched from an iPhone 5 to the One Dev Edition. After having some signal issues, I went to AT&T, got a microSIM, they switched me an Android data plan, etc. But I'm still having an issue where I can't reliably send and receive calls, especially from my desk at work. I can dial the number and hit Call but that's it. No ringing, nothing. Just dead air, then the "call" ends. If the call does go through, I can hear the other person but they can't hear me. Same thing when receiving a call. I'll hear them but they can't hear me. Sometimes my phone won't ring and it just rolls to voice mail. I can see the signal switching from LTE to H, etc, and I have practically full bar strength. I just don't understand why the calls aren't going through.
Is this an issue with the phone itself? Something with AT&T? Is there a newer radio firmware I can try flashing? I didn't have any issues with the iPhone 5, and I even had my coworker put his iPhone into field test mode so we could compare the numeric signal and they're about even, though the iPhone usually does have a slightly better db signal. I really like the One but not being able to send or receive calls while at my desk is a deal breaker.
Thanks!
From the sounds of it, you are running the stock firmware still? Any root or other possible modifications? If you answered Yes then no to those questions, I would head back to the AT&T store and have them try it out, if anything they should be able to take your SIM card and put it into another Android device and see what happens.
What about text/data, do those work?
You said mainly at your desk you notice this issue, so does that mean it happens at other places as well, same symptoms (full bars, allows to send call then nothing?) You may just be the lucky contestant with a defunct unit, HTC should be able to help you out.
I would suggest first going to AT&T store, try out their suggestions, then if anything give HTC a call/email to see if they can be of any help. At this point I would stay away from flashing custom radios as they may void your warranty then you will really be up $hit creek.
Sounds like att.
I had this problem with tmobile once. The signal wasn't strong enough and it wouldn't call.
Some please are spotty.
Something is wrong with your phone. That should be obvious. Of course the vast majority of people who got this phone can reliably make and receive calls or it would be the biggest mobile phone bust in history.
Sorry to be blunt but you already know it's not the signal so it has to be a defect in the phone.
Thanks for the suggestions. This is the stock Dev Edition ROM. I haven't made any changes other other than just installing apps.
I haven't made a lot of calls but I don't seem to have an issue any where else.
No issues with LTE. Data has been fine.
I wasn't sure if AT&T would assist since this is the Dev Edition but that's worth a shot to have them run some tests on it. Otherwise I'll try to get a replacement (or refund) from HTC.
Thanks!
Sent from my HTC One using xda premium

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