Database Develop

[Q] Internally cracked screen

Hi all just wanted to know if anyone has heard of this happening before. I got the XZ on the day of release and yesterday when I took it off charge i noticed a crack in the LCD. The phone has no physical damage whatsoever, no cracked glass or chip or anything, its in new condition. I'm particularly careful with my phone and do not recall it ever being dropped or misused. Any advice?
Sorry i am unallowed to post a link so i have attached a photo
tinypic.com/view.php?pic=2a9v2w7&s=6
Thanks

Never heard of an cracked LCD on the XZ ? but mine and some other people having a spontaneously cracked glass. Als got the XZ on the day of release (Netherlands) So welcome to the club. Feel sorry for you too. Lets get united to get our point at SONY.
facebook - XperiaZScreenIssueCommunity - hope this helps ones there are a lot of participants evolved to make a statement.

mine just cracked now , just like that very wierd
and at the same place actually , gonna take it to service center tomorrow hope they dont charge a fortune for it..

just returning from service center defnitely not happy , for a small crack caused by heat they are saying I need to pay 650$ to replace screen , very shocking and unreasonable. I have escalated to the SONY customer support and they should contact me back today or monday.. guys anyone else had this problem ?

anirudhks said:
just returning from service center defnitely not happy , for a small crack caused by heat they are saying I need to pay 650$ to replace screen , very shocking and unreasonable. I have escalated to the SONY customer support and they should contact me back today or monday.. guys anyone else had this problem ?
Click to expand...
Click to collapse
Took 3 weeks but Sony did fix it, i mentioned several times the phone was subject to no physical damage, tbh i didnt have to put up much of a fight it just took a lifetime to get my phone back. Its like brand new again.
Hope you get yours sorted.

xperiaHB said:
Took 3 weeks but Sony did fix it, i mentioned several times the phone was subject to no physical damage, tbh i didnt have to put up much of a fight it just took a lifetime to get my phone back. Its like brand new again.
Hope you get yours sorted.
Click to expand...
Click to collapse
thanks buddy thats defnitely reassuring my belif in sony hope they do it to me as well.... will keep you posted

[Q] Screen cracked what to do ?

During an eventful week in Ibiza I woke up with a cracked non functioning screen SONY UK want me to send it to SBE LTD as the official service centre but I have heard many negative stories about them and it is highly unlikely they would replace it under warranty anyway I have had a recommendation to use :
http://www.buzz-box.co.uk/
Or is this an easy fix myself if so where do I get an official screen / digitizer from ? How do you successfully reseal the case as I know it is sealed with some sort of adhesive ?

Check my thread
Sent from my Galaxy Nexus using Tapatalk 4

demon2112 said:
Check my thread
Sent from my Galaxy Nexus using Tapatalk 4
Click to expand...
Click to collapse
Ahh bad luck but helps me in no real way

And mine....
http://forum.xda-developers.com/showthread.php?t=2206957&page=2

airbus318 said:
And mine....
http://forum.xda-developers.com/showthread.php?t=2206957&page=2
Click to expand...
Click to collapse
Cracked just like the pics in the thread and it was in my pocket at the time no large knocks of from being dropped .............. meh .
Anyone successfully repaired it themselves or able to recommend a UK repair centre ?

Repair of mine costs 302EUR at local Sony service. There was changed the screen, the frame with sidings and buttons and the battery too (dunno why was it changed). Also had unglued the backplate, we fixed it.

I work as a mobile phone & PC tech in the UK & have to deal with SBE on a regular basis, There not as bad as people make out, Just have to remember that they will only do any work as long as the phone has not been tampered with or had physical/water damage.
If it's a cracked screen my guess is they will tell you to do one or charge you a lot for the job..
Delivered by Weston Union in the rain after 70 Years

KarlosTheJackal said:
I work as a mobile phone & PC tech in the UK & have to deal with SBE on a regular basis, There not as bad as people make out, Just have to remember that they will only do any work as long as the phone has not been tampered with or had physical/water damage.
If it's a cracked screen my guess is they will tell you to do one or charge you a lot for the job..
Delivered by Weston Union in the rain after 70 Years
Click to expand...
Click to collapse
I am not looking for it to be done under warranty I am more concerned about them being competent at doing it which I have heard enough bad experiences to put me off plus as you say you deal with them regularly and state they will either tell me to do one or charge me a lot for any work done this does not instill me with any confidence being that I have been quoted £150 quid elsewhere or I can attempt it myself for the cost of parts at £100 .
Has anyone done the procedure themselves ?
Is there a guide and not the you tube disassembly one on you tube as that is not comprehensive enough ?
Any recommendations how to reseal the back plate once done ?

sexperia said:
I am not looking for it to be done under warranty I am more concerned about them being competent at doing it which I have heard enough bad experiences to put me off plus as you say you deal with them regularly and state they will either tell me to do one or charge me a lot for any work done this does not instill me with any confidence being that I have been quoted £150 quid elsewhere or I can attempt it myself for the cost of parts at £100 .
Has anyone done the procedure themselves ?
Is there a guide and not the you tube disassembly one on you tube as that is not comprehensive enough ?
Any recommendations how to reseal the back plate once done ?
Click to expand...
Click to collapse
On any other phone I would say try it yourself but if you ever intended on using the water resistant feature of this phone I would suggest paying the extra & getting SBE to do it, that way you are still covered with Sony & and the job will definitely be done correctly
Delivered by Western Union in the rain after 70 Years

[Q] Processing quality horrible?

Hello community,
Im just disappointed! Why? I'll tell you. I bought the Xperia SP 4-5 weeks ago.
I found some processing errors like:
1 small dead pixel on the right side of the touchscreen. (It sucks!)
The back cover doesnt fit 100%.
The back cover creaks sometimes, when I push on it.
I got the white Xperia SP and the aluminum frame got also an error. The color of the coating spalled in some places.
Picture: (made by another user with the same problem)--- http://s7.directupload.net/file/d/3352/taq33t6j_jpg.htm
I didn't drop the phone or something else.I always handled it very well.
Btw. that WLAN range issue sucks also a lot.
I will never buy any shi* from Sony again.
Sorry, but Im just angry! I paid 350€ and then this...
My questions: Got anyone else problems with the SP like me? Could I reclaim the phone because of that processing errors and the wifi error?

If under warranty I would send back because of dead pixel/screen probs.
Sent from my C5303 using xda premium

Just wondering... Always thought, that Sony is a premium brand, which stands for quality, lol.
Maybe they are, but not on smartphones.
I`ll contact my provider and describe them my problems, hope, I'll get a new one without any errors.
Ty for your answer!

Deathless93 said:
Hello community,
Im just disappointed! Why? I'll tell you. I bought the Xperia SP 4-5 weeks ago.
I found some processing errors like:
1 small dead pixel on the right side of the touchscreen. (It sucks!)
The back cover doesnt fit 100%.
The back cover creaks sometimes, when I push on it.
I got the white Xperia SP and the aluminum frame got also an error. The color of the coating spalled in some places.
Picture: (made by another user with the same problem)--- http://s7.directupload.net/file/d/3352/taq33t6j_jpg.htm
I didn't drop the phone or something else.I always handled it very well.
Btw. that WLAN range issue sucks also a lot.
I will never buy any shi* from Sony again.
Sorry, but Im just angry! I paid 350€ and then this...
My questions: Got anyone else problems with the SP like me? Could I reclaim the phone because of that processing errors and the wifi error?
Click to expand...
Click to collapse
You must be under warranty!!! take it Back dont even think about it and demand for a new device. I paid 290 for it and i live in Greece (the most expensive place on earth) so i would not like it either if it sucked as a phone.
As for Sony not to be a fanboy but all my phones were bought from Sony (and Ericsson) and i was pretty pleased with the construction quallity.

Dead pixels suck, go get a new one since it should be under warranty. The back cover creaking is quite a common problem (I have it too), so I guess you can either get a hard case that fits, or just live with it.
Sent from my C5303 using XDA Premium 4 mobile app

lol, i tought you was talking about the photo quality, that also is pretty bad for a 8MP...

weedpuff said:
lol, i tought you was talking about the photo quality, that also is pretty bad for a 8MP...
Click to expand...
Click to collapse
Yea, you're right! The camera is also bad, but the cameria isn't very important for me.
I already contacted the provider, where I bought it, via E-Mail. Still waiting for an answer.

Z1 Power Button issue

A couple of weeks ago I noticed that my power button felt different on my Z1. At first I thought it was my imagination, but more and more I was sure something wasnt right.
Last week on the way to work, my colleague who also has a Z1 used my phone to look at something and his first comment was "Whats up with your power button??"
It has no definite feeling when pressing it, its almost impossible to tell if you have pressed it or not, it looks and feels recessed too.
When trying his phone it was exactly as I remembered it to be, when you push it you can feel as response (small click or resistance), on mine there is nothing!
So I contacted Sony Xperia, who were suprised by the described issue. Long story short I have to return the phone to them for a 5 - 7 day turnaround repair.
Anyone else had the same issue? Or even sent their phone back to Sony in the UK? I am a little concerned that once it is prised open to be repaired it will never be the same again! All in all, for the £550 I paid for a premium handset, it is the first one that I have had any hardware issues with.

stratplayer said:
Anyone else had the same issue?
Click to expand...
Click to collapse
I saw a problem like that with a device of my friend and he felt exactly in the same way, it's a faulty botton, have to be replaced.
stratplayer said:
I am a little concerned that once it is prised open to be repaired it will never be the same again! All in all, for the £550 I paid for a premium handset, it is the first one that I have had any hardware issues with.
Click to expand...
Click to collapse
I can truly understand you. Same here. I always get a mid range phones and never had problems. This one I paid a lot of money, issues everywhere. I sent mine back to Sony as well, but for different reason.

eclyptos said:
I saw a problem like that with a device of my friend and he felt exactly in the same way, it's a faulty botton, have to be replaced.
I can truly understand you. Same here. I always get a mid range phones and never had problems. This one I paid a lot of money, issues everywhere. I sent mine back to Sony as well, but for different reason.
Click to expand...
Click to collapse
Was your device ok when it came back? All the edges aligned, sealed etc etc?? It is a worry for me, how do I know it is waterproof still for example?

stratplayer said:
Was your device ok when it came back? All the edges aligned, sealed etc etc?? It is a worry for me, how do I know it is waterproof still for example?
Click to expand...
Click to collapse
Mine do not come back yet, I sent it back via warranty 2 weeks ago. I will let you know. Anyway Sony Service have to provide best service for your phone and it should be still under warranty even when the phone come back to you but in which condition this is a mystery for all of us.

eclyptos said:
Mine do not come back yet, I sent it back via warranty 2 weeks ago. I will let you know. Anyway Sony Service have to provide best service for your phone and it should be still under warranty even when the phone come back to you but in which condition this is a mystery for all of us.
Click to expand...
Click to collapse
They said 5 - 7 days on the phone Friday, if you sent it two weeks ago and are still waiting then that's pretty poor I think.

stratplayer said:
They said 5 - 7 days on the phone Friday, if you sent it two weeks ago and are still waiting then that's pretty poor I think.
Click to expand...
Click to collapse
I know but what I can do. At the moment are 10 working days. Next week I will start call them and complain to rush they asses.

I have the exact same problem guys. repairing it needs a special technique? (for water resistance issues)

NiM72NiK said:
I have the exact same problem guys. repairing it needs a special technique? (for water resistance issues)
Click to expand...
Click to collapse
I think is needed a experience because you have to take apart all phone and I will suggest to let do this job to Sony. And of curse it will have to be seal again to make the water resistance working again. If you do all of this the warranty will be gone.

An update on mine, it got worse and now has been sent back for warranty repair at Sony, well they use a company called SBE Ltd in the UK
I'm not very impressed to be honest, this is the first phone I've had to return to the manufacturer for repair, this was meant to be a quality product. So there is at least 3 people with the same problem, maybe more who haven't noticed. Potentially there is an issue with the design or button component.
In so cheese off as I have to use a crappy Nokia Lumia 800 Windows phone for the period it is away!
I have been looking at a Nexus 5 or Note 3 as a replacement, selling mine on eventual return from repair..
Sent from my Nexus 7 using XDA Premium HD app

I'm having issues with my volume down rocker. It is much harder to press then volume up it also doesn't have the clicking sound volume up gives when you press it. Of course I'm within my return window so I'm waiting for my replacement phone to get here so I can ship the one I currently have back
Sent from my Xperia Z1s

eclyptos said:
I think is needed a experience because you have to take apart all phone and I will suggest to let do this job to Sony. And of curse it will have to be seal again to make the water resistance working again. If you do all of this the warranty will be gone.
Click to expand...
Click to collapse
at first i have rooted my phone so the warranty is already gone..and Because I live in Iran and there is no experienced or official Sony branches to do the stuff i have to pay a lot of money to ordinary people who have the tools for doing it and praying really hard to have my z1 remained water resistance..and another problem is that this button is very well designed and has a good material which it doesnt get gray or orange after a while.for sure the replacement doesnt have the same great quality and thats a failure :|

NiM72NiK said:
at first i have rooted my phone so the warranty is already gone..and Because I live in Iran and there is no experienced or official Sony branches to do the stuff i have to pay a lot of money to ordinary people who have the tools for doing it and praying really hard to have my z1 remained water resistance..and another problem is that this button is very well designed and has a good material which it doesnt get gray or orange after a while.for sure the replacement doesnt have the same great quality and thats a failure :|
Click to expand...
Click to collapse
Ok, but if the button still working I think is not worth to open it and risk much more, BTW is not the button problem but the hardware component under the button.

Z1 button issue
I'm from India and have the same problem with the button. I bought Z1 around October last year. The button started getting worse gradually from the beginning of January, and now there's absolutely no feedback on pressing. It almost feels as if there's a spring under the button.
If anyone has given the phone for repairs to Sony for this issue, please reply. I'm also worried about the waterproofing and other possible damage to the device, specially given the fact that it's got a non-removable back so opening up the device might be a mess.

I've seen a video on YouTube about the z
As far as the Z is concerned there are about 4 screws and the rest is glued. Front- and backside.
Now, you can guess if the phone is still waterproof after putting it back together.
Even with skilled techs and the appropriate equipment I highly doubt it.
Here is the link
http://www.youtube.com/watch?v=HPN930fohyo&feature=youtu.be
It's a German video but I think the pictures speak for themselves.
Best thing you could do is to ask the repair center for a guarantee on wich you can depend on (written of course)
Gesendet von meinem C6903 mit Tapatalk

Using my Z1 for nearly a month now and the device power button was slightly a bit wearing off but that wasn't my concern. I'm just worried bout the waterproof capability. If the Z was glue front and back, How long can it last with all those nature element?

Ezzady said:
Using my Z1 for nearly a month now and the device power button was slightly a bit wearing off but that wasn't my concern. I'm just worried bout the waterproof capability. If the Z was glue front and back, How long can it last with all those nature element?
Click to expand...
Click to collapse
It can be forever if you use the device properly and you you keep in mind to don't use the flaps a lot and keep them clean. Flaps like that can do great job for 2 years without problem but time and natural degradation is on they way, so if you will replace the flaps after this time is fine to me. But if you keep leaving the phone in you car on dashdoard under the sun all the time clearly this can compromise the assembly and the sealing of the phone. So practically depend of how you use your phone.
---------- Post added at 07:14 PM ---------- Previous post was at 07:12 PM ----------
samarth7b said:
I'm from India and have the same problem with the button. I bought Z1 around October last year. The button started getting worse gradually from the beginning of January, and now there's absolutely no feedback on pressing. It almost feels as if there's a spring under the button.
If anyone has given the phone for repairs to Sony for this issue, please reply. I'm also worried about the waterproofing and other possible damage to the device, specially given the fact that it's got a non-removable back so opening up the device might be a mess.
Click to expand...
Click to collapse
Yes , opening the phone for a button will be a mess and maybe is not covered by warranty so if the button working well I will not be worry about it. The day when it will not work then you will get the new button.

eclyptos said:
It can be forever if you use the device properly and you you keep in mind to don't use the flaps a lot and keep them clean. Flaps like that can do great job for 2 years without problem but time and natural degradation is on they way, so if you will replace the flaps after this time is fine to me. But if you keep leaving the phone in you car on dashdoard under the sun all the time clearly this can compromise the assembly and the sealing of the phone. So practically depend of how you use your phone.
I see. I don't use the flaps because im always charge my phone using a magnetic charger. Just want to keep this phone for the best. Thanks for the tips bro. Appreciate it.
Click to expand...
Click to collapse

samarth7b said:
I'm from India and have the same problem with the button. I bought Z1 around October last year. The button started getting worse gradually from the beginning of January, and now there's absolutely no feedback on pressing. It almost feels as if there's a spring under the button.
If anyone has given the phone for repairs to Sony for this issue, please reply. I'm also worried about the waterproofing and other possible damage to the device, specially given the fact that it's got a non-removable back so opening up the device might be a mess.
Click to expand...
Click to collapse
I started this thread, it is definitely a problem and you should get it repaired. Mine was sent back and now has been repaired, not very impressive for a "premium" handset!
It was only away for just over a week.

stratplayer said:
I started this thread, it is definitely a problem and you should get it repaired. Mine was sent back and now has been repaired, not very impressive for a "premium" handset!
It was only away for just over a week.
Click to expand...
Click to collapse
Yeah, I'm thinking of giving it in next week. Very disappointing from a flagship phone. Did yours show any visible sign of damage after repairs? Even scratches etc.?

samarth7b said:
Yeah, I'm thinking of giving it in next week. Very disappointing from a flagship phone. Did yours show any visible sign of damage after repairs? Even scratches etc.?
Click to expand...
Click to collapse
I will tell you this next week.

[q] my z1s screen is cracked!

I don't know why, but I'm sure I didn't do it. My Sony Xperia Z1s C6916, which I bought from T-Mobile USA, suddenly had a crack in the screen, across the screen, left to right. The screen now is unresponsive and keep reading wrong touch controls. I cannot use it anymore.
Now I google it and found it's a well known problem amongst the Xperia Z series user, and that Sony, most of the time, won't recognize that is a manufacturer defect, and won't repair it under warranty.
As much as I hate it, I need to get it fixed. Question is.... to those with a similar problem, did you send your phone in to Sony for Screen replacement on any Z series ( Z, ZL, ZR, Z Ultra, Z1, etc.). To those who paid for the repairs, how much was it? I just wanna know because a local mobile phone repair shop can do it for $150 USD, more or less.
However, as much as I would hate the Sony right now, I trust them for repairing on their own products, resealing it the water-resistant ways, Though you can make sure that I'll treat it like any other phones, water-resistant or not.
What I'm concern about is the cost. Xperia Care online are idiots who can't tell the difference between a Sony Xperia and a Samsung Galaxy.
Also, I contacted Sony via email, twitter and facebook. I asked how and where to send the phone in. None have reply. on via email, they gave me the reference number.
What I need is for them to open a case, RMA form and number, and an address for me to send it to.
They are taking it awfully slow and I'm hating them for it.
If I could choose, I would want to send it straight to Sony HQ in Japan for repairs.

Have you tried calling them? Their customer service is very good.
Sent from my C6916 using xda app-developers app

I have to deal with support of various manufacturers daily (working as an it professional)
In Germany it's like this:
As end user your reseller must look at the case. If you bought it in a store go there and ask them.
HOWEVER
I've discovered that most of them are stupid and/or non cooperative.
So your best chance is calling the Sony support. Go to their website and look up their telephone number. When you call them you most likely need to give them some kind of serial (imei). After, tell them your problem and you most likely will get a return sticker. Send in your device via mail and get a repaired (or new) I device about a week later.
I've discovered that this way is the fastest and less troublesome way to deal with broken devices
Sent from Xperia Z1

I'm in a similar situation. TMo US took one look at it and said they won't fix it, and then informed me that I didn't have device protection on my plan (thought I had, grumble grumble) so they can't do anything for me. Called their claims department, was again informed that they cannot do anything for me.
Has anybody had luck with Sony HQ performing repairs? Or, has anybody had any luck with swapping over a clean screen and digitizer from another Z1s? I can follow teardown and rebuild guides to make the swap, and have all the small device tools necessary to swap the screen.
Meanwhile, my wife has no phone until we find some solution ...

mariussilverwolf said:
I'm in a similar situation. TMo US took one look at it and said they won't fix it, and then informed me that I didn't have device protection on my plan (thought I had, grumble grumble) so they can't do anything for me. Called their claims department, was again informed that they cannot do anything for me.
Has anybody had luck with Sony HQ performing repairs? Or, has anybody had any luck with swapping over a clean screen and digitizer from another Z1s? I can follow teardown and rebuild guides to make the swap, and have all the small device tools necessary to swap the screen.
Meanwhile, my wife has no phone until we find some solution ...
Click to expand...
Click to collapse
I just sent my phone in to Sony Repair @ Laredo, TX, USA. wish me luck,

BigDnm01 said:
I just sent my phone in to Sony Repair @ Laredo, TX, USA. wish me luck,
Click to expand...
Click to collapse
Subscribing to this thread, because I noticed exactly the same thing yesterday. Took phone out of pocket and the bottom right of the glass is cracked. Not affecting use (for now) because it is in the large bezel area, but I did nothing but take it out of my pocket. Please let us know if it is repaired under warranty by Sony - I know TMo is going to say it was my fault.

Don't some of you use a leather pouch to protect the phone? It takes most of the pressure on the screen when in the pants or something
Sent from my C6903 using XDA Premium 4 mobile app

HellRoot said:
Don't some of you use a leather pouch to protect the phone? It takes most of the pressure on the screen when in the pants or something
Sent from my C6903 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Never been much of a pouch (or case) user. If I knew the phone glass would crack spontaneously, I probably would have done something different (like not buy it).

gtownie said:
Never been much of a pouch (or case) user. If I knew the phone glass would crack spontaneously, I probably would have done something different (like not buy it).
Click to expand...
Click to collapse
most users have screen protectors
i use the speigen tr glass
i have dropped it onto concrete 20 + times still no screen damage

BigDnm01 said:
I don't know why, but I'm sure I didn't do it. My Sony Xperia Z1s C6916, which I bought from T-Mobile USA, suddenly had a crack in the screen, across the screen, left to right. The screen now is unresponsive and keep reading wrong touch controls. I cannot use it anymore.
Now I google it and found it's a well known problem amongst the Xperia Z series user, and that Sony, most of the time, won't recognize that is a manufacturer defect, and won't repair it under warranty.
As much as I hate it, I need to get it fixed. Question is.... to those with a similar problem, did you send your phone in to Sony for Screen replacement on any Z series ( Z, ZL, ZR, Z Ultra, Z1, etc.). To those who paid for the repairs, how much was it? I just wanna know because a local mobile phone repair shop can do it for $150 USD, more or less.
However, as much as I would hate the Sony right now, I trust them for repairing on their own products, resealing it the water-resistant ways, Though you can make sure that I'll treat it like any other phones, water-resistant or not.
What I'm concern about is the cost. Xperia Care online are idiots who can't tell the difference between a Sony Xperia and a Samsung Galaxy.
Also, I contacted Sony via email, twitter and facebook. I asked how and where to send the phone in. None have reply. on via email, they gave me the reference number.
What I need is for them to open a case, RMA form and number, and an address for me to send it to.
They are taking it awfully slow and I'm hating them for it.
If I could choose, I would want to send it straight to Sony HQ in Japan for repairs.
Click to expand...
Click to collapse
If you want to save a lot, you can try to replace the screen by yourself. But it is hard job...
Share a Z1 repair guide with u. Hope it can help you.

Sony fixed my cracked phone, free of charge. I guess it was under warranty. They didn't even contacted me, they just ship it back to me with a UPS tracking number.

BigDnm01 said:
Sony fixed my cracked phone, free of charge. I guess it was under warranty. They didn't even contacted me, they just ship it back to me with a UPS tracking number.
Click to expand...
Click to collapse
Wow you really got lucky! Either that, or Sony knows there's a problem with their phones and don't want to get into a whole debacle about it.

aooga said:
Wow you really got lucky! Either that, or Sony knows there's a problem with their phones and don't want to get into a whole debacle about it.
Click to expand...
Click to collapse
I really feel I lucked out. I was thinking I need to pay 200-300 USD for repairs and was dreading it. I even didn't wanted to send it in because I didn't have the money to spare.

BigDnm01 said:
I really feel I lucked out. I was thinking I need to pay 200-300 USD for repairs and was dreading it. I even didn't wanted to send it in because I didn't have the money to spare.
Click to expand...
Click to collapse
Well ok then. Looks like it is time to try and find a backup phone to use for a week or so while I send mine in.

BigDnm01 said:
Sony fixed my cracked phone, free of charge. I guess it was under warranty. They didn't even contacted me, they just ship it back to me with a UPS tracking number.
Click to expand...
Click to collapse
Any idea how long after they received it you got that tracking number? They've had mine for a little over a week and I'm just curious. Thanks

In about 2 weeks, i remember i sent it via fedex 4-11, they receive it 4-15 and i received the tracking number on the 25th.

LotoTutu said:
If you want to save a lot, you can try to replace the screen by yourself. But it is hard job...
Share a Z1 repair guide with u. Hope it can help you.
Click to expand...
Click to collapse
This is a good method to reduce cost, but you'll have a higher chance in losing your water / dust resistance. You can also damage your phone if you're not careful. Not sure if people really care about the resistances though.
BigDnm01 said:
I don't know why, but I'm sure I didn't do it. My Sony Xperia Z1s C6916, which I bought from T-Mobile USA, suddenly had a crack in the screen, across the screen, left to right. The screen now is unresponsive and keep reading wrong touch controls. I cannot use it anymore.
Now I google it and found it's a well known problem amongst the Xperia Z series user, and that Sony, most of the time, won't recognize that is a manufacturer defect, and won't repair it under warranty.
Click to expand...
Click to collapse
I sent my phone in to Laredo as well, my phone didn't have a warranty associated to it and they replaced the screen (along with some other parts) for free. If you want water/dust resistance, shell in the $25 for inspection / shipping and see what they'll charge you. For me they just repaired it without leaving an email or phone call. If they charge you an unreasonable price ($150 < x) then have them send it back to you and repair it yourself or have a third-party vendor do it for you.

kentexcitebot said:
This is a good method to reduce cost, but you'll have a higher chance in losing your water / dust resistance. You can also damage your phone if you're not careful. Not sure if people really care about the resistances though.
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In fact , the Sony customer support can't guarantee water resistance either after disassemble your Z1s.

The oem precut adhesive should not cause any problems with ruining your ip58 waterproof.
I've done lcd swaps and it should be properly sealed if you use that. As I've read, brand new Z1s have leaked water aswell so it might be about luck.
Sent from my C6903 using XDA Free mobile app

BigDnm01 said:
My Sony Xperia Z1s C6916, which I bought from T-Mobile USA, suddenly had a crack in the screen, across the screen, left to right.
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This just happened to my bf's z1s. He put it in his pocket when he got out of the car, walked into our apt, and when he took the phone out it was completely cracked and the screen was unresponsive.
He's sending it out today be checked by Sony. The rep made it VERY clear that the "engineers" would look at the phone and determine if it was a manufacture defect or not. If it was a defect, they'd fix it and return it. If not, then they'll call and discuss repair options.
You might not be able to tell from the photos, but the cracks are under the glass, and it's clear that it's not do to user abuse. Hopefully the "engineers" see it the same way.
Posts like these helped convince us that sending the phone to Sony was worth a shot, so I just wanted to share our experience. I hope he has the same success you did with getting it fixed. I'll update in a couple of weeks on the verdict.
PS: for anyone else that faces this issue, TMO insurance will not cover this without a $150 deductible. We were told that regardless of what caused the crack, they don't exchange phones with cracked screens. The TMO rep we talked to def didn't believe that the crack happened spontaneously. Don't waste your time.