Hi all,
Anyone else having any issues like this? I see this was a common problem on that HTC One X as well (thread for reference: http://forum.xda-developers.com/showthread.php?t=2010897 ). I haven't seen any reports of this and I searched the forums and the internet...maybe I've had bad luck because of the similar name, but I haven't heard anything official from XDA or otherwise
Occasionally, it seems that the middle area can work if there is enough static on the screen. Here is my screen map to show what I'm talking about:
UPDATE:
How strange. This issue started happening on Saturday, but on Monday when I was about to go down to T-Mobile to return the phone for a warranty repair, it suddenly fixed itself. I have full screen functionality. I didn't change any settings, didn't flash anything new, etc. The phone was never turned off (other than when I was testing if a restart or power cycle would fix it). I'll keep monitoring it in any case...
armadeous said:
Hi all,
Anyone else having any issues like this? I see this was a common problem on that HTC One X as well (thread for reference: http://forum.xda-developers.com/showthread.php?t=2010897 ). I haven't seen any reports of this and I searched the forums and the internet...maybe I've had bad luck because of the similar name, but I haven't heard anything official from XDA or otherwise
Occasionally, it seems that the middle area can work if there is enough static on the screen. Here is my screen map to show what I'm talking about:
Click to expand...
Click to collapse
Exactly, I haven't heard before this similar problem... I think you are the first.
Have you installed a special app ?
Have you tried to reboot before to use it a another time ?
But I think that it's a problem with your touchscreen. So the best you can do, it's to send it back to HTC
This is definitely a digitizer defect. Only fix is to replace the glass/digitizer. Send it back to HTC as soon as possible because it will only get worse over time. I had the same problem with my one X
Sent from my HTC One using xda app-developers app
I have the same problem; RMA time it seems. I am a bit worried if they will accept it under warranty or not, because I unlocked the bootloader .
strumf666 said:
I have the same problem; RMA time it seems. I am a bit worried if they will accept it under warranty or not, because I unlocked the bootloader .
Click to expand...
Click to collapse
Did you find out if it can be replaced under warranty if you unlock your boot loader? I also have the exact same problem on mine the top part of my screen which has a completely bunked touch sensor it goes nuts if used touch anywhere near the top of the phone..
But like you I unlocked my boot loader and installed quite a few different roms thinking it would solve the problem… I am wondering if there is a way to relock the boot loader and make it look like it never happened? Although I doubt it because they probably have the information about the phone at HTC since they sent me the token to unlock it..
Well, apparently there isn't much you can do if you are on hboot 1.54 (like me), since you need to be s-off to erase the *tampered* flag if you just relock it will stay.
I didn't send it for repairs yet, but I will report when I do.
Hello guys,
i've got the same problem, my phone just started to act very wired, my top part of the display is not responsible, seems part of touchscreen is broken. Have you solved it somehow or you applied for warranty.
the same situation -bootloader unlocked and flashed different roms, I'm S ON, so can't flash RUU to see if it's software problem or HW
Did you brought it back to HTC? Since today im having the same problem.. Same for me, unlocked. Guess I'll have to pay
AndyLeJizm said:
Did you brought it back to HTC? Since today im having the same problem.. Same for me, unlocked. Guess I'll have to pay
Click to expand...
Click to collapse
not yet, i still believe someone will come with s off and then i can apply for warranty
Spartn said:
not yet, i still believe someone will come with s off and then i can apply for warranty
Click to expand...
Click to collapse
Okay so I am a total idiot I think haha. I am on s-off. Could I revert everything to stock? (including the bootloader not saying the relocked warning)
Sent from my HTC One using xda app-developers app
AndyLeJizm said:
Okay so I am a total idiot I think haha. I am on s-off. Could I revert everything to stock? (including the bootloader not saying the relocked warning)
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
yes, you can simply revert everything back to stock, btw please do so asap, i'm really interested in if the stock will solve the problem with touchscreen, best would be if you flash RUU, please let me know the result
Spartn said:
yes, you can simply revert everything back to stock, btw please do so asap, i'm really interested in if the stock will solve the problem with touchscreen, best would be if you flash RUU, please let me know the result
Click to expand...
Click to collapse
Yes I will report back when I flashed RUU. I'm pretty 100% this will not solve the problem but it's worth the try.
I'm also really struggling if I should it send back to HTC or not, I have this feeling they will flash my Hboot to 1.54 so newer customers can't get their hands on S-Off. A local telephone repair-dudey could fix my screen for 170 euro which is a pretty good deal.
I Sent HTC an e-mail with the current situation and still waiting for a reply, will report the whole story back
Spartn said:
yes, you can simply revert everything back to stock, btw please do so asap, i'm really interested in if the stock will solve the problem with touchscreen, best would be if you flash RUU, please let me know the result
Click to expand...
Click to collapse
Okay I flashed RUU but with no avail. Im still having a line in my screen that doesnt work! I'm thinking of just letting it repair by the local telephone guy. HTC here in the netherlands work with an external company called Dynafix which will take about 3-4 weeks of time to repair it, and I'm also afraid that they will upgrade my hboot to 1.54 so I will lose the ability to s-off. (Not 100% sure, but just feeling it)
I hope you have enough information, we're both screwed without replacing a digitizer.. oh well, karma will strike back someday
They won't put you back to s-on, read in another thread that some phones ship with s-off and htc do not have any way of knowing who set the flag to off
Sent from my HTC One using xda app-developers app
HTC should replace your ones under warranty regardless of bootloader/soff. It is a physical hardware issue and has nothing to do with the software on the phone.
Sent from the one and only HTC One
AndyLeJizm said:
Okay I flashed RUU but with no avail. Im still having a line in my screen that doesnt work! I'm thinking of just letting it repair by the local telephone guy. HTC here in the netherlands work with an external company called Dynafix which will take about 3-4 weeks of time to repair it, and I'm also afraid that they will upgrade my hboot to 1.54 so I will lose the ability to s-off. (Not 100% sure, but just feeling it)
I hope you have enough information, we're both screwed without replacing a digitizer.. oh well, karma will strike back someday
Click to expand...
Click to collapse
not good news, i was hoping that the problem might be fixed once RUU is flashed at least we know that repair center is the only option here
i would suggest to send the phone to HTC, better than to give it to someone to fix it, this phone is quite complicated when speaking about opening, but up to u and i think u will get a new phone if u send it to htc repair center... so no signs that the phone was opened etc.. up to u, the same with my phone, if i apply for warranty i will have to wait about 30 days, but for now no go without LOCKED and TEMPERED removed..
if i had to apply for warranty with tempered...no s off in upcoming few months, i will arrgue with HTC that screen HW itself doesn';t have anything with software, even if there would be status "hahaha htc" and not unlocked i will not pay for their crap more money
Well I have really no idea what happened but the phone decided to fix itself and I no longer have digitizer problems anymore.. So far its working (for over more then 8 hours already).
But yeah, you are right, it's probably better to bring it to HTC then a local repair shop when it get's broken again.
Well that's that, I really hope your phone kicks back to it's normal state aswell!! (I received an email regarding my issue and they said a factory reset would help, I doubt it though.. flashed a RUU and the problem was still there)
Same Problem ( is it HW or SW )
hello guys , i have the same problem as shown in the pic attached
i made HTC secret code and the Line Drawing test shows the problem well
, i made hard reset but still the same ,
i bought the phone from Amazon.com USA and now am in egypt
dont know if i can send it to HTC support
btw the problem time is unstable , sometimes working fine and other becoming weird any help ?
UPDATE : after contacting HTC support they replied to me with the below :
'' Thank you for your email regarding your HTC device. I apologize for the issues you have experienced with the device functionality, Mohamed.
There are a number of reasons that your device could be having this issue. It can be caused by an application, task killers, or software issues. To determine which one, we will need to put the phone in safe mode. Safe mode is a method that allows the device to run without non-essential applications.
Press and hold the power button until the power menu comes up then press and hold on the Power off option and pop up will come up with the option to reboot into safe mode.
After you put it in Safe Mode, try using it without third party applications for a at least 24 hours to see how the device works. If it does not have this issue, then it is one of your applications. Try adding them back one at a time to see which one is responsible.
If the issues still persist please contact HTC repairs: HTC RMA Center, 1-866-449-8358 8AM - 1AM ET 7 days a week. That way you can go through the repair process as it is a little complex and we would need to speak to you on the phone to setup the repair ticket.
If you have any other questions about your device please feel free to contact us via email at any time.''
i tried it but still the same , i think it is hardware issue :'(
Can anyone confirm whether this S-OFF software can re-lock the bootloader and make it look like the warranty is still intact ? I need to send my phone back to HTC for a new digitizer stat
Yeah it's possible. Here's a guide for you: http://www.htc1guru.com/guides/return-stock-guide/
Related
I live in Australia, and have a Telstra branded Diamond, although it is unlocked ( i use Optus Sim card) anyways i was hoping to install unbranded cooked rom found here:
http://forum.xda-developers.com/showthread.php?t=422417
I didn't know I needed to install HardSPL, i tried but it failed so i continued on (i know I'm retarded) so i tried using the Diamond Unlocker.
I hit Next, Next, Next until it got to progress bar it stayed on 0% then jumped to 100% and said that my device wasn't compatible or something like that, at that point the image on the diamond faded to black screen. I This happened when i tried Hardspl but i just hit reset and it turned back on alright.....this time it didn't, it doesn't react to the power button at all, iv tried hitting the reset button, booting into boot loader even though I'm pretty sure it doesn't have one, and tried MTTY which I'm pretty sure it pointless because my diamond doesn't turn on.
Please share any knowledge or ideas you have on how i can fix my Diamond, or where i can send it to be repaired (I have no warranty with Telstra by the way)
Is my diamond bricked for life?
EDIT: In the hope that my Diamond will return to life by holding the power button, i have noticed i can still feel the vibration it usually makes when turning it on although NO DISPLAY
chaos-zero said:
I live in Australia, and have a Telstra branded Diamond, although it is unlocked ( i use Optus Sim card) anyways i was hoping to install unbranded cooked rom found here:
http://forum.xda-developers.com/showthread.php?t=422417
I didn't know I needed to install HardSPL, i tried but it failed so i continued on (i know I'm retarded) so i tried using the Diamond Unlocker.
I hit Next, Next, Next until it got to progress bar it stayed on 0% then jumped to 100% and said that my device wasn't compatible or something like that, at that point the image on the diamond faded to black screen. I This happened when i tried Hardspl but i just hit reset and it turned back on alright.....this time it didn't, it doesn't react to the power button at all, iv tried hitting the reset button, booting into boot loader even though I'm pretty sure it doesn't have one, and tried MTTY which I'm pretty sure it pointless because my diamond doesn't turn on.
Please share any knowledge or ideas you have on how i can fix my Diamond, or where i can send it to be repaired (I have no warranty with Telstra by the way)
Is my diamond bricked for life?
Click to expand...
Click to collapse
Why you don't search the repair centre address from the HTC Australia pages?
I found this: http://www.htc.com/au/supportcontent.aspx?id=22104
Fonebiz Repair Centre
Address: 370 Whitehorse Road,
Nunawading,
VIC 3131
Tel: +613 98777688 (Australia Wide & International)
Fax: +613 98787988 (Australia Wide & International)
Business Hours: Monday to Friday 9am - 5:30pm (Australian EST)
Weekend and Public Holiday – Closed
Please ensure that you bring your Proof of Purchase and
all fault related accessories when you come into Fonebiz.
Thats the only problem, i have already thought of this, although i don't have proof of purchase anymore, can i still get it repaired without proof of purchase?
ANY Replies or ideas are appreciated, please HELP
I would contact them without a receipt you may have to pay for the repair
but I don't see why they should not make money of you repairing your broken device
Thanks for the reply, my question is, i bought this phone off a friend and knowing him he got it from someone else who probably has stolen it, so if i take it in for repairs and it is stolen I'm screwed....right?.....are they able to I.D a stolen device?
Thats what you get when you buy a stolen device. You'll pay it back one way another.
I guess but for $250 who wouldnt take it. I guess i should have read ALOT more instead of rushing a flash. So last question, does anyone know if its physically possible to fix the phone, if it be replacing a bit or get a technician to hardwire or something......is it possible? or am i stuck with a nice new paperweight?
chaos-zero said:
I guess but for $250 who wouldnt take it. I guess i should have read ALOT more instead of rushing a flash. So last question, does anyone know if its physically possible to fix the phone, if it be replacing a bit or get a technician to hardwire or something......is it possible? or am i stuck with a nice new paperweight?
Click to expand...
Click to collapse
I think its a case of what goes around, comes around.
Hey
I have a similar problem. But mine is bought and original and I have a receipt. Anyways, there's no way around the sending, is there? Because, I think, it'll take a lot of time and regarding the fact, that the mistake is on my side, the warranty is void, isn't it?
I don't know what caused this.
I got my G1 today. It worked for probably 2-3 hours perfectly fine.
I had an app freeze (either Barcode Scanner or Lock 2.0) and had to do a full hard reset.
Now, whenever the phones screen darkens or I put it to sleep manually, it WILL NOT come back up.
I have factory reset three times now to try and get this to work.
When the screen is black, all buttons on the phone still light up and so does the LED indicator up top. I had my phone set to use a locking pattern screen at one point during one reset to test out and when the screen went black, I was still able to try and log in by doing my pattern. It unlocked, but still showed nothing on the screen.
Please help!
I've tried:
Turning Wi-Fi off
Turning 3g Off
Disclaimer: Yes, I've searched. I can find other users with the same problem but none of them seem to have a solution.
Phone is NOT ROOTED and has the factory ROM.
Update 1: Update: It only freezes/blacks out when I try to wake the phone from one of the front key buttons.
If I'm sliding to unlock, it seems to be fine.... (but if I've already tried to open from the front it doesnt)
Update 2: If I mash all the buttons in random orders for about a minute or two it seems to come back. Anyone have any idea?
Update 3: I'm thinking this has to be an issue with none of the buttons waking the phone up when closed. If I lock the phone with the "END" key, and then click the front "END" Key again, nothing happens. If I slide the phone open, and click it twice - the phone wakes up.
Update 4: Confirmed update 3. Phone will not unlock via front keys unless it's slid open (or open enough to trigger).
I would really, really appreciate help with this.
Hate to bump this, but I've added some detail on the top and bottom. Have to leave for work, hopefully someone might have an idea by the time I get back.
Well you can try to reload the factory rom or root it and try a custom rom and see if the problem still exist. If it is still happening then it would be a hardware problem and need to be sent in. And yes you will still be covered under warranty with HTC since the phone is still less than a year old.
I had a problem with exactly the same symptoms. It turned out that the SD card was cocked-up so home, core, and some other process would hang trying to read it and the phone would not wake-up the screen any more.
Did you try removing the SD card and seeing if that helps?
Karolis said:
I had a problem with exactly the same symptoms. It turned out that the SD card was cocked-up so home, core, and some other process would hang trying to read it and the phone would not wake-up the screen any more.
Did you try removing the SD card and seeing if that helps?
Click to expand...
Click to collapse
Removed the SD card and rebooted the phone.
No change ( still acts the same way ).
Did you factory reset after or was it an instant change?
I don't mind losing data to fix this.
supremeteam256 said:
Well you can try to reload the factory rom or root it and try a custom rom and see if the problem still exist. If it is still happening then it would be a hardware problem and need to be sent in. And yes you will still be covered under warranty with HTC since the phone is still less than a year old.
Click to expand...
Click to collapse
Wouldn't I have to root to reload the factory rom? Is there a rooting tutorial based just on that?
zeabrid said:
Wouldn't I have to root to reload the factory rom? Is there a rooting tutorial based just on that?
Click to expand...
Click to collapse
If you use the official update you don't have to have root. There are some links on here. I'll see if I can find it for you.
https://android.clients.google.com/updates/signed-gfh-CRB43-from-CRB21.c88b03d2.zip
That should be it, but can't confirm since I'm on my work computer.
Some thoughts--may be useful, or not:
Mine was doing that too, but it was caused because I dunked mine underwater during an urban exploring mission. I dried it out, replaced the LCD screen, and everything worked until it would go to sleep. Then I had to do a variety of button mashes and opening the keyboard to get it to come back to life. Sometimes it just wouldn't come back. The problem grew worse over time.
If wiping and reflashing (no need to use a stock ROM) gets you nowhere, then I would suspect a deeper hardware issue. I see you bought it used, can you contact the seller?
If you want to check for water damage, take out the battery and look at the tiny circular sticker in the battery chamber--if it is not white, it has been water damaged. (And the warranty will not be honored.)
Other Lesson: No urban exploring with G1s.
The link didn't work, btw.
derfolo said:
Some thoughts--may be useful, or not:
Mine was doing that too, but it was caused because I dunked mine underwater during an urban exploring mission. I dried it out, replaced the LCD screen, and everything worked until it would go to sleep. Then I had to do a variety of button mashes and opening the keyboard to get it to come back to life. Sometimes it just wouldn't come back. The problem grew worse over time.
If wiping and reflashing (no need to use a stock ROM) gets you nowhere, then I would suspect a deeper hardware issue. I see you bought it used, can you contact the seller?
If you want to check for water damage, take out the battery and look at the tiny circular sticker in the battery chamber--if it is not white, it has been water damaged. (And the warranty will not be honored.)
Other Lesson: No urban exploring with G1s.
Click to expand...
Click to collapse
Zero water damage.
That's great news zeabrid! In that case, I agree with an earlier poster--you should be covered by warranty. Wipe and flash a good rooted rom, and if that doesn't work, revert to stock and demand a new phone.
derfolo said:
That's great news zeabrid! In that case, I agree with an earlier poster--you should be covered by warranty. Wipe and flash a good rooted rom, and if that doesn't work, revert to stock and demand a new phone.
Click to expand...
Click to collapse
Do you have a link to a guide that teaches how to do this (with the stock rom)? I can only see a few that're spread out.
I'm not entirely sure my phone can boot into safe mode/disk mode, so we'll see about that.
Another update: When I boot into safe mode, the same problem exists.
Edit: Just emailed HTC.
This can officially no longer be considered a software issue.
I just rooted and installed a standard ROM. Same issue.
It happens all the way at boot now, just realized this.
HTC emailed me back and told me to call them directly. Will do that tomorrow.
if I find a solution I'll post it immediately.
Alright, my phone is officially ****ed.
Restored back to the original rom.
New problem now: When I close the screen, the backlight goes out and doesn't come back on. (I can still barely see everything, but there's no light).
Calling HTC today.
Edit: Called T-Mo support. They suggested deleting programs to free up space (I only have 2 downloaded and to reset (already done)
=(
Edit2: Called and placed a RMA with HTC after talking to two of their customer support reps. Thankfully, they forwarded me up the support tier after only about a minute with each person when they realized I had already tried all other steps.
The RMA process was surprisingly easy. I have everything set up, and when I get paid (tomorrow) I'm going to ship the phone out. I was given an estimation of 7-10 business days for full repair and return shipping (which sounds great in my opinion - I've never sent anything in for warranty work before).
I'll update you guys once I hear from their repair team on whether or not I'm going to be covered under warranty (I told them that the phone was a gift to me), and if not what the cost is going to be. Like I said earlier in the thread, all water damage indicators are clear and I have unrooted my phone, so I should be covered hopefully.
Thanks to anyone who posted in this thread.
zeabrid said:
Alright, my phone is officially ****ed.
Restored back to the original rom.
New problem now: When I close the screen, the backlight goes out and doesn't come back on. (I can still barely see everything, but there's no light).
Calling HTC today.
Edit: Called T-Mo support. They suggested deleting programs to free up space (I only have 2 downloaded and to reset (already done)
=(
Edit2: Called and placed a RMA with HTC after talking to two of their customer support reps. Thankfully, they forwarded me up the support tier after only about a minute with each person when they realized I had already tried all other steps.
The RMA process was surprisingly easy. I have everything set up, and when I get paid (tomorrow) I'm going to ship the phone out. I was given an estimation of 7-10 business days for full repair and return shipping (which sounds great in my opinion - I've never sent anything in for warranty work before).
I'll update you guys once I hear from their repair team on whether or not I'm going to be covered under warranty (I told them that the phone was a gift to me), and if not what the cost is going to be. Like I said earlier in the thread, all water damage indicators are clear and I have unrooted my phone, so I should be covered hopefully.
Thanks to anyone who posted in this thread.
Click to expand...
Click to collapse
Yea it defitenly sounds like a hardware issue and needs to be fixed. Glad your getting it fixed and you'll be covered no problem.
Do you know if they charge return shipping if it's covered under warranty? I have to pay my own shipping there, and they had me put a credit card down on file in case I either bail when its already there or they need to charge for repair.
zeabrid said:
Do you know if they charge return shipping if it's covered under warranty? I have to pay my own shipping there, and they had me put a credit card down on file in case I either bail when its already there or they need to charge for repair.
Click to expand...
Click to collapse
To be honest I don't know the answer but would like to say they would pay for it. But they would have to let you know of the charge before they apply a charge to a credit card.
wow its weird cause im just having a similiar issue now.. in landscape mode.. phone and back light work perfectly. but one i close the screen everything goes virtually blank, everything is running perfectly just the screen light wont turn on..
will try some of your previous methods.. hopefully it works on mine..=/
thanks, for the info zeabrid
Can I do a master reset? I'm rooted & using CM w/kspec.
Considering sending my phone in for replacement/repair. Not sure if I can tolerate the off-color screen & cycling auto-brightness. Thought it wasn't a big deal and I'd wait for an update - but after reading other forums I'm not sure if or when there ever will be an update.
The guy from Google suggested I try to reset the phone. I know that wont fix anything but thought I'd give it a try...
What do y'all think? Should I just put up with the slight off color screen & hope for a software fix? (That's what the HTC guy said to do). Or should I try to exchange it.
I'm rooted I know but HTC is still good about replacing rooted phones right? I should just instal the stock rom right before shipping?
Srry for the multiple questions
..........
When you just rooted it is possible to revert via factory reset. If you flashed anything else then your bootloader is unlocked and there is no known method to revert that. warrenty is void. maybe HTC won't notice, but if they do, you would have to pay at least the shipping charges.
if you have already flashed another rom, do you have amon_ra's recovery image? there is a wipe -> factory reset option. there is another one in the settings menu somewhere (on the "normal" os), but i don't know what it really wipes and what not.
to bad you guys live in the US. i could even break all warrenty seals and get a repair (at least for products I bought here)
HTC has been quite good about honoring the warranty on hardware defects regardless of unlock/root.
thanks
i dont know what to do. the phone looks fine really now but that is because im using it in a bright room. its only when on low brightness or in a dark room that it looks really purpley...
guess i will return it... because there is also the auto brightness issue as well... or do i wait for the supposed software update??
I have been working with android phones for over a year now and have never had this happen ! I went to the software update in the phone and clicked check now button and it said software update available. So I went ahead and downloaded the software and when it was finished downloading went ahead and started the install and left the phone when I came back to it the screen was black and nothing was happening ! By the way I left the phone for at least 2 hours so I tried turning it on and got nothing I put usb to see if it needed to charge and got orange light but still not turning on. Tried to go into fastboot power volume down and got nothing what is going on with this device why won't it turn on ? What can I do to fix this ? please help me !
Thank you in advance for any help I can get !
Maybe the battery is dead, I'd try a noun charged battery and see if it works then.
Bigtjmc said:
Maybe the battery is dead, I'd try a noun charged battery and see if it works then.
Click to expand...
Click to collapse
No it is not the battery as it will light the back lights when I plug in the usb cord and it also shows the orange charging light until it is fully charged I have now tried the unbricking process but the computer can not see the phone I have to fix this thing soon or else I will have to buy a brick for more than it is worth !
Please if there is anyone who can help me solve this I would be very grateful !
Have you tried to get in hboot ? pull the battery Hold Vol - and then pwr till it opens h boot .
Bigtjmc said:
Have you tried to get in hboot ? pull the battery Hold Vol - and then pwr till it opens h boot .
Click to expand...
Click to collapse
Yes as I have said I tried to use vol - + pwr but I get nothing but back light or just nothing at all !
Dang , well there is a tread on unbricking the vivid , I think its called the unbricking project or something like that if you wanna check it out maybe it can help , if ya can't find it I will try and link it for ya just lmk , I'm the mean time maybe some of the other guys can help .
Bigtjmc said:
Dang , well there is a tread on unbricking the vivid , I think its called the unbricking project or something like that if you wanna check it out maybe it can help , if ya can't find it I will try and link it for ya just lmk , I'm the mean time maybe some of the other guys can help .
Click to expand...
Click to collapse
Yes I have tried the unbricking and it can not find bricked device ! This is driving me crazy ! I don't need a brick I have a wood house and fireplace needs no repair I would like phone back !
just one thing I didn't ask , you did pull the battery and tried to hboot ? I know that may be a dumb question but its worth a shot .
Bigtjmc said:
just one thing I didn't ask , you did pull the battery and tried to hboot ? I know that may be a dumb question but its worth a shot .
Click to expand...
Click to collapse
I do believe that to get into H-boot with this device you have to remove the battery ! So to answer your question yes I did pull the battery then tried to get into H-boot. And I think that I have also stated that I have been working with android phones for over a year but I think it has been more like two and have rooted and sim unlocked many androids so for this to happen to me at this point is just not acceptable I have a clean record as far as bricks go and would like to keep it like that I have even unbricked phones for people that have bricked them ! Thanks to xda and others for all the help along the way ! I hope someone here can help me solve this !
I did read the first post but it was a few days ago so I have forgotten some , I'm just trying to come up with anything I can to help so I guess I am at a loss and can't help in this situation but I'm sure some one can and hopefully they will .
Good luck hope you get it fixed .
Bigtjmc said:
I did read the first post but it was a few days ago so I have forgotten some , I'm just trying to come up with anything I can to help so I guess I am at a loss and can't help in this situation but I'm sure some one can and hopefully they will .
Good luck hope you get it fixed .
Click to expand...
Click to collapse
I must thank you for trying and I appreciate the fact that you took the time to respond I also wish that you could have solved this for me but it looks like we both don't know what to do ! Is there anyone else out there that can help ! Or even tell me if I am wasting my time and to put my first brick in the wall ?
Well...im assuming you were stock since you were doing a software update...
So why don't you just send it to HTC? They have a year warrenty on every device that should cover this since it is a software update malfunction...even if it was rooted with custom Roma and a different hboot, they likely wouldn't even know since you can't even get to hboot
Sent from my HTC PH39100 using Tapatalk 2
mg2195 said:
Well...im assuming you were stock since you were doing a software update...
So why don't you just send it to HTC? They have a year warrenty on every device that should cover this since it is a software update malfunction...even if it was rooted with custom Roma and a different hboot, they likely wouldn't even know since you can't even get to hboot
Sent from my HTC PH39100 using Tapatalk 2
Click to expand...
Click to collapse
This might be an option but I don't know if bootloader was unlocked and don't know if they can tell if it was or not ? And this is not my phone just doing this for a friend and still haven't told her that her phone is a brick ! Sending it to htc would take weeks if not months and she was thinking I would have already returned the phone to her two days ago ! Pulling my hair out and banging my head against the wall needing fix for this !
pimpcorey said:
This might be an option but I don't know if bootloader was unlocked and don't know if they can tell if it was or not ? And this is not my phone just doing this for a friend and still haven't told her that her phone is a brick ! Sending it to htc would take weeks if not months and she was thinking I would have already returned the phone to her two days ago ! Pulling my hair out and banging my head against the wall needing fix for this !
Click to expand...
Click to collapse
They won't be able to tell since you can't get in hboot...and it wouldn't take long at all...all they would do is send you a replacement after they receive yours...tjeyre not gonna thoroughly.examin it...they don't have the time...they go through hundreds if not thousands of replacements everyday
Anyways...your friend would have to send it in since its her phone...just let her decide...don't think there's much else.you can do
Sent from my HTC PH39100 using Tapatalk 2
I don't know what carrier your friend is using and how long she's had it but att gives me a yr and will send me a refurb and it only takes a day or so to get
mg2195 said:
They won't be able to tell since you can't get in hboot...and it wouldn't take long at all...all they would do is send you a replacement after they receive yours...tjeyre not gonna thoroughly.examin it...they don't have the time...they go through hundreds if not thousands of replacements everyday
Anyways...your friend would have to send it in since its her phone...just let her decide...don't think there's much else.you can do
Sent from my HTC PH39100 using Tapatalk 2
Click to expand...
Click to collapse
Well I have contacted HTC and this was there response
"Dear My Name,
I am sorry to hear your device is no longer powering on after an update. I will be glad to assist you with this.
Can you press and hold the power button for about a minute to see if the device will power on? If this does not work, try removing the battery and then place the battery back in the device and try to power it on.
If this does not resolve the issue, My Name, we will need to perform a factory reset. Please note that this procedure will delete all personal data, customizations, and files from your Vivid, so be any information on the device that is not already backed up will be permanently deleted. If you have an SD card in the device, please remove it prior to factory resetting.
1. With the phone turned off, press and hold the Volume Down button, and then briefly press the Power button.
2. Wait for the screen with the 3 Android images to appear, and then release the Volume Down button.
3. Press Volume Down to select Clear Storage or Factory Reset, and then press the Power button.
.
Once the factory reset it complete, the device should power on and then will prompt you to set the device up with your email accounts, etc. If this does not resolve the issue you will need to speak with your carrier for more information on having your device repaired. They will be able to answer any questions you have about the warranty and repair process.
If I have successfully answered your questions, I would like to invite you to participate in our customer satisfaction survey about your experience with HTC Technical Support. Corey, you will need to close your ticket with us and you should receive a pop-up asking if you would like to take the survey. To do this, please follow the link below to reply to this message and select "Close" next to "Action" to close out the ticket and the pop-up should appear asking you to take the survey. I hope you have a great week!
LOL I think htc thinks I'm a noob ! But joking aside looks like I have to contact Bell Canada and see if they are going to replace the device or maybe they will want me to do a factory reset as well lol I will keep you updated ! Thank you all for your suggestions and if there is anyone that can tell me how to fix this thing you would be saving me a whole lot trouble !
Hello everyone, I am from India and My HTC One is rooted, unlocked and international version.
I am in an urgent need of help as I am not able to figure out what has happened to my HTC One M7 and due to that don't know what to do next.
So all this happened last night, that is, 20th of February.
I have Insertcoin-7.1.3-REPACK-M7_UL_L50_SENSE70_MR_HTC_Europe_7.19.401.2 ROM with Elementalx kernel, installed on my device.
I was uninstalling few apps from my device, during the procedure it started to hang so I had to restart it then again I continued uninstalling another app or the same app if it didn't uninstalled due to hang. This hanging thing happened for about 5 or 6 times as I was removing so many apps! So I restarted it for about 5-6 times and after uninstalling all the apps that I didn't needed, I opened avast antivirus cleanup app to free up the space covered by junk files. and during its procedure, again my htc got hang and I again tried to restart it and since then I am not able to switch it on, the only response that I can get it after pressing the power button, it boots upto the HTC logo then nothing happens! and when I tried to go into recovery and install a fresh rom, I easily get into bootloader menu and the volume key works fine as navigation but as soon as I tried to go into recovery by pressing power button, it hangs, I also tried to do a factory reset from the bootloader but same thing, its hanging. And when I plug it in charger, the led keeps blinking. I don't know what's wrong and what to do next. I have learned a lot from XDA, I hope you guys can help me out! thank you in advance.
srzdarksoul said:
Hello everyone, I am from India and My HTC One is rooted, unlocked and international version.
I am in an urgent need of help as I am not able to figure out what has happened to my HTC One M7 and due to that don't know what to do next.
So all this happened last night, that is, 20th of February.
I have Insertcoin-7.1.3-REPACK-M7_UL_L50_SENSE70_MR_HTC_Europe_7.19.401.2 ROM with Elementalx kernel, installed on my device.
I was uninstalling few apps from my device, during the procedure it started to hang so I had to restart it then again I continued uninstalling another app or the same app if it didn't uninstalled due to hang. This hanging thing happened for about 5 or 6 times as I was removing so many apps! So I restarted it for about 5-6 times and after uninstalling all the apps that I didn't needed, I opened avast antivirus cleanup app to free up the space covered by junk files. and during its procedure, again my htc got hang and I again tried to restart it and since then I am not able to switch it on, the only response that I can get it after pressing the power button, it boots upto the HTC logo then nothing happens! and when I tried to go into recovery and install a fresh rom, I easily get into bootloader menu and the volume key works fine as navigation but as soon as I tried to go into recovery by pressing power button, it hangs, I also tried to do a factory reset from the bootloader but same thing, its hanging. And when I plug it in charger, the led keeps blinking. I don't know what's wrong and what to do next. I have learned a lot from XDA, I hope you guys can help me out! thank you in advance.
Click to expand...
Click to collapse
Post the output of "fastboot getvar all", "fastboot oem dmesg" and "fastboot oem last_dmesg"
alray said:
Post the output of "fastboot getvar all", "fastboot oem dmesg" and "fastboot oem last_dmesg"
Click to expand...
Click to collapse
I tried all of these, Nothing worked out.
I mean, My cmd screen just keep showing < waiting for device >
srzdarksoul said:
I tried all of these, Nothing worked out.
I mean, My cmd screen just keep showing < waiting for device >
Click to expand...
Click to collapse
is your phone detected by your computer when its booted in bootloader / fastboot usb mode (check in your Windows device manager).
If you can , post a screenshot of your device manager with the phone connected and booted in bootloader / fastboot menu)
alray said:
is your phone detected by your computer when its booted in bootloader / fastboot usb mode (check in your Windows device manager).
If you can , post a screenshot of your device manager with the phone connected and booted in bootloader / fastboot menu)
Click to expand...
Click to collapse
In my device manager, It is showing "QHSUSB_DLOAD", any idea what it means?
srzdarksoul said:
In my device manager, It is showing "QHSUSB_DLOAD", any idea what it means?
Click to expand...
Click to collapse
Yes I know what it means, unfortunately. That basically mean you can throw it in a garbage can
QHSUSB_DLOAD can happen for known 2 reasons
You flashed an incompatible firmware and right after that it went it this mode - recoverable
It randomly went in this mode = hardware failure - unrecoverable/must replace the motherboard.
Since you were experiencing hangs when playing with files, I guess this is confirming an hardware issue, maybe with the EMMC.
alray said:
Yes I know what it means, unfortunately. That basically mean you can throw it in a garbage can
QHSUSB_DLOAD can happen for known 2 reasons
You flashed an incompatible firmware and right after that it went it this mode - recoverable
It randomly went in this mode = hardware failure - unrecoverable/must replace the motherboard.
Since you were experiencing hangs when playing with files, I guess this is confirming an hardware issue, maybe with the EMMC.
Click to expand...
Click to collapse
Damn! That's sad to hear, I think that the reason is the second one only because it's been few months since I have been using that ROM and KERNEL, and It was working smoothly, not even a single error occurred ever. any idea about how much does that motherboard cost? I bought my HTC for 43,000 INR in August 2014, that too the single sim version and currently dual sim version is coming for 24,000 INR so I am not in favor of investing a huge amount into it.
Don't Change the motherboard
srzdarksoul said:
Damn! That's sad to hear, I think that the reason is the second one only because it's been few months since I have been using that ROM and KERNEL, and It was working smoothly, not even a single error occurred ever. any idea about how much does that motherboard cost? I bought my HTC for 43,000 INR in August 2014, that too the single sim version and currently dual sim version is coming for 24,000 INR so I am not in favor of investing a huge amount into it.
Click to expand...
Click to collapse
Hey there,
Even I had the exact same issue(out of country device-stuck at boot screen-unable to enter boot loader mode-no solutions give above works)[/B] from the last one and half week. I gave the mobile to the HTC service center and today I got a call telling that the mobile's motherboard has to be replaced and since it is a out of country device, the change will cost INR.16,500
And so I told them to return my mobile.
So don't go for changing the motherboard and best is to try some alternatives like selling or repairing by ourselves.
Some one if you feel that there is way for this issue PLEASE post it. It will help us a lot........
Please guys IT IS URGENT......IT IS HELL WITHOUT A MOBILE U LOVE
gavaskar recharla said:
Hey there,
Even I had the exact same issue(out of country device-stuck at boot screen-unable to enter boot loader mode-no solutions give above works)[/B] from the last one and half week. I gave the mobile to the HTC service center and today I got a call telling that the mobile's motherboard has to be replaced and since it is a out of country device, the change will cost INR.16,500
And so I told them to return my mobile.
So don't go for changing the motherboard and best is to try some alternatives like selling or repairing by ourselves.
Some one if you feel that there is way for this issue PLEASE post it. It will help us a lot........
Please guys IT IS URGENT......IT IS HELL WITHOUT A MOBILE U LOVE
Click to expand...
Click to collapse
Hey! Thanks a lot for sharing your issue with me. I am thinking to first get it checked by the service center and let's see what they say and how much amount they ask for, I am in a favor of only investing 2-3k, not more than that. If they asked for more than 5k. I'll order motherboard directly or manage it from somewhere and will get it fixed from some local shop.
I love my phone but don't wanna invest much as I already have purple tint issue and I was thinking to get it repaired and now I've an another issue which should be fixed first.
srzdarksoul said:
Hey! Thanks a lot for sharing your issue with me. I am thinking to first get it checked by the service center and let's see what they say and how much amount they ask for, I am in a favor of only investing 2-3k, not more than that. If they asked for more than 5k. I'll order motherboard directly or manage it from somewhere and will get it fixed from some local shop.
I love my phone but don't wanna invest much as I already have purple tint issue and I was thinking to get it repaired and now I've an another issue which should be fixed first.
Click to expand...
Click to collapse
Ive seen some MB replaced for around USD 150-200$ so I wouldn't expect to get it repaired under 5000 INR
You can find a motherboard for the international variant around 95$ (6500 INR). Cheaper MB (around USD 60$) like the Sprint and Verizon variant won't fit in your phone. If ordering a motherboard online also make sure it was not salvaged from a blacklisted phone as the IMEI# is tied to the motherboard so if you change your MB you'll get a new IMEI and you don't want it to be blacklisted. If you never repaired a phone before then expect some more fees cause you will most likely broke something when disassembling it, like a lot of ppl did.
alray said:
Ive seen some MB replaced for around USD 150-200$ so I wouldn't expect to get it repaired under 5000 INR
You can find a motherboard for the international variant around 95$ (6500 INR). Cheaper MB (around USD 60$) like the Sprint and Verizon variant won't fit in your phone. If ordering a motherboard online also make sure it was not salvaged from a blacklisted phone as the IMEI# is tied to the motherboard so if you change your MB you'll get a new IMEI and you don't want it to be blacklisted. If you never repaired a phone before then expect some more fees cause you will most likely broke something when disassembling it, like a lot of ppl did.
Click to expand...
Click to collapse
Thanks for the information and suggestion man, Really appreciate it.