Related
I cannot seem to send sms messages when I install handcent on this phone. Mms work fine, and I can receive all day. Not sure why, has anyone else seen this?
Sent from my SCH-I500 using XDA App
that's interesting cuz i was having similar issues as well.. not all the time, but just had that first occurence yesterday. Have you tried sending a message and waiting for the "spinning" timer disappear before exiting the convo?
I have used handcent since day one with the phone and have had no issues. Im not sure what may be wrong with yours but maybe wait until the circle stops spinning like ^^ said
ckochinsky125 said:
I have used handcent since day one with the phone and have had no issues. Im not sure what may be wrong with yours but maybe wait until the circle stops spinning like ^^ said
Click to expand...
Click to collapse
Yeah, I have. It works fine on my gf fascinate, but not mine. Funny thing is, I've gone all the way back to stock and still won't work. Maybe a network profile thing.
Sent from my SCH-I500 using XDA App
I have a similar problem except SMS works fine for me but I cannot receive MMS messages. I can send MMS fine though... I hope 2.2 will fix it.
Daswolven,
Aren't you the same person that posted that thread about removing junk apps? I think some of those VZWSMS apk's you deleted might be affecting your ability to text because I removed everything VZW.apk and had too many issues with texting such as receiving the same message 30x's, people receiving an error message saying I never received their message even though I did, etc... So I reflashed an ODIN file and only removed the obvious apps such as Bing, Blockbuster,etc. Phone has been perfect with handcent since then. The stock messaging app will not tell you which exact message failed to be sent which is why I went with handcent.
ithecho84 ,
Contact tech support and have the "flush" out your cell number. I had the same problem with my DROID and they did something to the switch in the network and I have never had an issue with MMS ever again.
carrick1107 said:
Daswolven,
Aren't you the same person that posted that thread about removing junk apps? I think some of those VZWSMS apk's you deleted might be affecting your ability to text because I removed everything VZW.apk and had too many issues with texting such as receiving the same message 30x's, people receiving an error message saying I never received their message even though I did, etc... So I reflashed an ODIN file and only removed the obvious apps such as Bing, Blockbuster,etc. Phone has been perfect with handcent since then. The stock messaging app will not tell you which exact message failed to be sent which is why I went with handcent.
Click to expand...
Click to collapse
I am the same person.
I also know exactly what the apps I remove do.
None of the apps I removed affect sms to cause the issues I am having.
My g/f has the same phone. I have removed the same apps on hers, she doesn't have the issues.
I have a buddy with a droid incredible on CM6, he flashed a new radio and couldn't text his GF, but only her.
I have another friend with a Droid2 who cannot use handcent.
The handcent boards have posts from people on every network with various phone who have various issues.
I never had a problem with handcent on my N1.
So then, Mr. Logic boy. Put that together for me with the pieces I have given you.
let me know what you come up with.
P.S.: You may have missed the "I went back to stock and it still didn't work" part of This Thread.
Make sure the stock Mms.apk app is there, reboot and give it a try. I also saw a few days ago you moved the sns apps off - out of curiosity, do you know what these do? For some reason I left them in there. I know you said you went back to stock and all, but I had some issues when I tried to get rid of the stock Mms.apk. That's all I can think of. Outside of that, try doing a logcat while sending a text to see what the logs say.
DeezNotes said:
Make sure the stock Mms.apk app is there, reboot and give it a try. I also saw a few days ago you moved the sns apps off - out of curiosity, do you know what these do? For some reason I left them in there. I know you said you went back to stock and all, but I had some issues when I tried to get rid of the stock Mms.apk. That's all I can think of. Outside of that, try doing a logcat while sending a text to see what the logs say.
Click to expand...
Click to collapse
The sns enable the syncing with the integrated Twitter, Facebook, and Myspace clients into your address book and the TouchWiz widgets. I have no use for these, as to me it's unnecessary contact clutter, and sync drain to boot.
The stock Mms app can be replaced, and has been, but I use the stock for the ability to select multiple recipients which is absent in the Android stock mms.
I haven't figured out all the differences between the Verizon and T-mo network stuff yet, but I will do some research as I have time, because I am 90% sure my problem lies there. The tech support I've been able to get through to seems uninterested in any kind of in depth troubleshooting, instead urging me to replace the handset, which I will not do.
I had same issue and I uninstall and put it back without using the back up data from a back up . Worked great .
Sent from my SCH-I500 using XDA App
SMS Issues
If you look at your contacts and see an + in front Example (+1-555-555-5555) it will not send. Im coming from GSM service so I had to re-edit all my contacts and remove all the + symbol from the front. It worked for me. Hope this helps with any SMS issues not just directly to Handcent.
rolo12010 said:
If you look at your contacts and see an + in front Example (+1-555-555-5555) it will not send. Im coming from GSM service so I had to re-edit all my contacts and remove all the + symbol from the front. It worked for me. Hope this helps with any SMS issues not just directly to Handcent.
Click to expand...
Click to collapse
OMG.
I hate when something that drives you completely crazy is this simple.
Why in the hell doesn't Verizon know this? ha. Thanx.
Daswolven said:
I cannot seem to send sms messages when I install handcent on this phone. Mms work fine, and I can receive all day. Not sure why, has anyone else seen this?
Sent from my SCH-I500 using XDA App
Click to expand...
Click to collapse
I was wondering if you resolved your problem with Handcent? I have a problem now where if I try and attach a picture to a mms directly from the camera Handcent force closes. I tried the same thing with the stock MMS and same result. I went to Rom Manager and downloaded the MMS.apk for the ROM that I am running. I tried it again on Handcent, same result, but I was able to do it from the stock MMS I downloaded. I personally like all the options that Handcent has and would like to know if you have any suggestions regarding my problem.
Yeppers. Whatever the issue was stopped after I changed my methods of building from stock a bit.
Never managed to pin point it.
Sent from my SCH-I500 using XDA App
I'm confused by the notes about the "+" in front of phone numbers? Why would you have a "+" like that, and what does that have to do with GSM? Furthermore, can you send a text to these numbers with the stock Messaging app, but NOT Handcent? Or does it work in neither? Thanks.
If you find a specific, reproduceable issue with Handcent though, especially if you know the cause, let me know if you want, because I've been working with one of the developers (or the developer, I'm not sure) - Jack, directly and frequently. I'm the one that cleaned up the Handcent forums to get rid of all the spam threads/users recently (if you've ever been there, you'll know how horrible it was prior), and helped him get it changed over to SMF from phpbb2, etc. I'm also a mod on the forums there, and I've been testing a few bugs directly with him, on beta builds of Handcent. So I can certainly bring something to his attention directly if it warrants it.
I've been having a lot of problems with MMS since picking up the Active and switching to AT&T.
I usually use Handcent, but right now it's pretty worthless when it comes to group messages or receiving a picture. in both the stock messaging app and Handcent settings I have it set to group messages, and to automatically download. when I receive an MMS, though, I still have to click on download (and they won't download at all in Handcent even after clicking).
say I receive a group text from someone and 3 other people respond. both apps now display 4 different entries, one for each person. if I open each individual's thread and click download (again just in the stock app) the messages will be removed from that individual's thread and then be added to a group thread.
this is pretty frustrating, and I really want it solved. is this an AT&T issue (I was on VZW riding the Droid train before) or something with the phone?
a little update on this:
sending of MMS is also way less than ideal, either not sending at all, or taking a really really long time. I tried to send a picture earlier and it took 40 minutes before it finally went through. my searching of the interwebs leads me to believe it's perhaps an APN issue? it would be strange if the default settings out of the box prevent it from working, though. anyone else have an issue with this?
MMS is horrible for me on Handcent, too. I have to open the stock Messaging app just to download an MMS and sometimes that doesn't work, either. I also tried AT&T Messages, but it won't ever even setup correctly.
Sent from my SAMSUNG-SGH-I537 using Tapatalk 4
So, I just upgraded from my old 4S to the moto x. i love it. It is really fast and snappy and does all the things i do exceptionally well.... except for one thing... group messaging. I can send messages out to a group, however when people reply to me the messages get sorted into separate threads from anyone on an android. it seems weird, and i have checked the MMS settings and they are all there. tried speaking with Motorola and they said it's working as intended. Was wondering if anyone else had this issue.
Also, i am on Verizon.
Thank you in advance,
-Jim
Just a heads up for anyone having this issue.
I read through some other threads and no one had an answer, i figured i'd update everyone and let them know what i found. I download Textra, this allowed me to get all my messages in one group thread. I even went back to the default texting app and all the messages were grouped. I then went and removed textra. the threads then split up again.
Long story short, it looks as though there may be some settings that you don't get the privilege of seeing with the default app. at this point textra is working and using super minimal resources so i'm ok with this.
jimski427 said:
I read through some other threads and no one had an answer, i figured i'd update everyone and let them know what i found. I download Textra, this allowed me to get all my messages in one group thread. I even went back to the default texting app and all the messages were grouped. I then went and removed textra. the threads then split up again.
Long story short, it looks as though there may be some settings that you don't get the privilege of seeing with the default app. at this point textra is working and using super minimal resources so i'm ok with this.
Click to expand...
Click to collapse
I like to try to get everyone on hangouts since almost everyone has a gmail account and it is multi-platform. I know that's not a solution to group messaging with the messaging app, but it's a great alternative I think.
Good idea,
yea, it is a good idea, i just feel like a **** telling all of my friends to use that for only me haha. this is working great and you can just use standard text messaging/mms.
Group messaging works fine on the Moto X. There does appear to be a SIM provisioning problem on some phones that can be fixed:
http://forum.xda-developers.com/showthread.php?t=2441250&highlight=group
Edit: I just re-read the OP - this may not be the same issue... take a look though and see.
DarthSudo said:
Group messaging works fine on the Moto X. There does appear to be a SIM provisioning problem on some phones that can be fixed:
http://forum.xda-developers.com/showthread.php?t=2441250&highlight=group
Edit: I just re-read the OP - this may not be the same issue... take a look though and see.
Click to expand...
Click to collapse
Yea I read that. I went in and I can see my phone number, I can also send the messages as MMS. For some reason when I get the replies they get split into different threads. Now that I use the textra app is has started working as it should. The weird part is it now works as it should in the stock app. Idk what behind the scenes settings it alters.
Sent from my XT1060 using xda app-developers app
jimski427 said:
Yea I read that. I went in and I can see my phone number, I can also send the messages as MMS. For some reason when I get the replies they get split into different threads. Now that I use the textra app is has started working as it should. The weird part is it now works as it should in the stock app. Idk what behind the scenes settings it alters.
Sent from my XT1060 using xda app-developers app
Click to expand...
Click to collapse
I have a verizon dev unit that is able to send and receive group MMS fine. So far I have only tested it with other phones on verizon though. Do you have the group messaging option turned on in the messaging settings?
Yup I went in and selected the group messaging option. The weird thing is that textra adds more options than my stock messaging app. Idk if its something that textra enables that for some reason I can't see in the normal settings. The pic with 17 at the end is my phone settings. The one with 66 is the textra app.
Sent from my XT1060
Replaced phone
So I spent about an hour and a half in total with verizon tech support and they had no idea why this is happening. I then went in and had them replace the phone at the store, sent a text before i even loaded any google accounts or settings. This issue still happened. I am kind of annoyed, but i guess i will have to try and wait for 4.4 to see if it fixes it.
I also use Textra for MMS, the stock messaging has never kept MMS in the same group for me on any of my phones. It is not a problem with the phone just Android's stock message app...kinda sucks, I've always hated it and I never use it. Textra is my newest favorite. Hoping Hangouts does a good job but until then I'm satisfied.
My group messaging worked just fine on stock messenger. Now with hangouts its still working just as good. Never really had a problen
Sent from my XT1060 using xda app-developers app
jimski427 said:
So I spent about an hour and a half in total with verizon tech support and they had no idea why this is happening. I then went in and had them replace the phone at the store, sent a text before i even loaded any google accounts or settings. This issue still happened. I am kind of annoyed, but i guess i will have to try and wait for 4.4 to see if it fixes it.
Click to expand...
Click to collapse
It has to be a provisioning problem if it followed you to a new phone. Have you tried your SIM card in a completely different phone that supports group messaging? I know that VZW has been doing group messaging for a while now. It may be different in stock Android (group messaging didn't work until 4.2).
Another thought: do you have a different phone that you can install CM 10+ on? I believe that does group messaging in the same way that stock 4.2+ does. That would be another way to confirm the problem is with the carrier, but doing it at a VZW store on one of their phones would carry more weight.
DarthSudo said:
It has to be a provisioning problem if it followed you to a new phone. Have you tried your SIM card in a completely different phone that supports group messaging? I know that VZW has been doing group messaging for a while now. It may be different in stock Android (group messaging didn't work until 4.2).
Another thought: do you have a different phone that you can install CM 10+ on? I believe that does group messaging in the same way that stock 4.2+ does. That would be another way to confirm the problem is with the carrier, but doing it at a VZW store on one of their phones would carry more weight.
Click to expand...
Click to collapse
I did not try a phone at the store, but it did follow me to a new moto x without even logging into any google accounts or anything. i unfortunately do not have any other phone that i could swap sims with to test this. It did work perfectly fine on my iphone 4s before though. Not sure if it was IOS messaging app fixing the issue with my network or not. It's odd that other apps seem to work perfectly fine though. At this point i'm going to wait for 4.4 and see if it works. VZW tech support in store and via phone have no clue.
I got my Moto X developer edition and the group messaging was working like a charm UNTIL I tried the texting from my computer application in chrome. since then, all my group texts are separated by user instead of thread.
LoffKat said:
I got my Moto X developer edition and the group messaging was working like a charm UNTIL I tried the texting from my computer application in chrome. since then, all my group texts are separated by user instead of thread.
Click to expand...
Click to collapse
Which computer application?
clankfu said:
Which computer application?
Click to expand...
Click to collapse
I'm assuming Motorola Connect. Same thing happened with me, but now with SMS Hangouts, everything is fine.
My messages app STRAIGHT SUCKS!
i have no clue why, but everything I do it lags. I click in the text field and the keyboard takes forever to open (both stock Samsung keyboard and swype), i go too fast typing and it lags, possibly force closes, i try to send a message, it takes forever to add it to the list of responses and actually send, it's not even a signal thing, the app itself takes FOREVER and if I try to start typing before it posts or and send, it can freeze up and fc... if i even get a simple picture mms, my phone might force close and I've even had one time where my wife sent multiple mms in a row and it caused a hot reboot!
This is a stock app... i tried using stock keyboard, thinking that was it, no difference. I tried removing the image from the wallpaper on the messages background, that did nothing. ... there shouldn't be problems with either of those 2 things anyways! My gs4 did fine with similar STOCK features and aftermarket keyboards....
This is horrible.
Not rooted. Updated. Both Samsung keyboard and official swype. Both with in app custom picture background, preset color background and stock background.
I love everything else about this phone, but I'm about to return this thing, i shouldn't have to root to fix a stock app.
Anyone else have/had these problems? Any way to resolve them?
Just use Hangouts.
p()()pypants said:
My messages app STRAIGHT SUCKS!
i have no clue why, but everything I do it lags. I click in the text field and the keyboard takes forever to open (both stock Samsung keyboard and swype), i go too fast typing and it lags, possibly force closes, i try to send a message, it takes forever to add it to the list of responses and actually send, it's not even a signal thing, the app itself takes FOREVER and if I try to start typing before it posts or and send, it can freeze up and fc... if i even get a simple picture mms, my phone might force close and I've even had one time where my wife sent multiple mms in a row and it caused a hot reboot!
This is a stock app... i tried using stock keyboard, thinking that was it, no difference. I tried removing the image from the wallpaper on the messages background, that did nothing. ... there shouldn't be problems with either of those 2 things anyways! My gs4 did fine with similar STOCK features and aftermarket keyboards....
This is horrible.
Not rooted. Updated. Both Samsung keyboard and official swype. Both with in app custom picture background, preset color background and stock background.
I love everything else about this phone, but I'm about to return this thing, i shouldn't have to root to fix a stock app.
Anyone else have/had these problems? Any way to resolve them?
Click to expand...
Click to collapse
Resolved...
I guess that even though it was fine on my gs4, the note 4 didn't like the 13.5K text messages i restored the phone with my backup program... considering I have to record texts with an Ex, this us somewhat concerning, and a pain not have all texts backed up into one file and makes me wonder that despite allowing me to have "no limit"on my text messages, that it will eventually be too much and slow the program down to useless speeds again...
I just backed up all sms, set backup app as primary messages, deleted all sms texts, cleared data/cache/defaults on stock messages app, reset phone, reset stock app as default and boom, everything is flying again...
So if anyone ever gets a huge lag in their messages app, backup old messages if you want them, then delete all sms messages with a third party app cause if you want to keep your mms, deleting threads/convos with stock app will delete mms too if you haven't saved then some other way...
N suggest using hangouts? Really? The answer is fix what's broken, not leave it behind, that does no-one any good.
Similar situation but with knowledge of it
p()()pypants said:
Resolved...
I guess that even though it was fine on my gs4, the note 4 didn't like the 13.5K text messages i restored the phone with my backup program... considering I have to record texts with an Ex, this us somewhat concerning, and a pain not have all texts backed up into one file and makes me wonder that despite allowing me to have "no limit"on my text messages, that it will eventually be too much and slow the program down to useless speeds again...
I just backed up all sms, set backup app as primary messages, deleted all sms texts, cleared data/cache/defaults on stock messages app, reset phone, reset stock app as default and boom, everything is flying again...
So if anyone ever gets a huge lag in their messages app, backup old messages if you want them, then delete all sms messages with a third party app cause if you want to keep your mms, deleting threads/convos with stock app will delete mms too if you haven't saved then some other way...
N suggest using hangouts? Really? The answer is fix what's broken, not leave it behind, that does no-one any good.
Click to expand...
Click to collapse
I've always had this problem whenever i restore my backed-up conversations, but in my case, it's only the first time i open a conversation i've recently restored from a backup, after that, it's just fine. I'm guessing this might be because it has to create some sort of cache the first time the system opens the entire conversation for you to read.
What i usually do... Get new phone, restore previous sms/mms, open each conversation for the first time and when i'm actually going to text, i get no lag or extensive wait for the messages to open-up. I hope that is also your case and you can deal with that LONG first wait.
PS- yes, i also NEED to keep a backup of my exes *sigh* those messages are my legal defenders ^_^
I never had an issue with restore but I delete the stock messeging app. Chomp works way better
BAD ASS NOTE 4
Hello,
I am using a BLU Vivo XL with metroPCS service and I am having a two MMS issues: 1) Every MMS is duplicated, and 2) MMS service is very unreliable over WiFi. Also, I have 1 sms issue where my messages from some contacts do not thread/aggreagate correctly. For example, I send a sms to ContactA and when they respond, it is in a new thread, I can then continue the conversation in that new thread.
I have updated my APN information to the t-mobile settings. I have had a "phone reset" by a metroPCS CSR over chat. Any ideas on how to rectify these issues?
Similar Problem
I have a similar problem on AT&T. I get duplicate group messages while using google messenger. It only happens with group messages and is fine with normal MMS. Sorry I was unable to help, but you are not alone.
nofunsally said:
Hello,
I am using a BLU Vivo XL with metroPCS service and I am having a two MMS issues: 1) Every MMS is duplicated, and 2) MMS service is very unreliable over WiFi. Also, I have 1 sms issue where my messages from some contacts do not thread/aggreagate correctly. For example, I send a sms to ContactA and when they respond, it is in a new thread, I can then continue the conversation in that new thread.
I have updated my APN information to the t-mobile settings. I have had a "phone reset" by a metroPCS CSR over chat. Any ideas on how to rectify these issues?
Click to expand...
Click to collapse
I'm trying to use my BLU Vivo XL with Chomp Messenger (AT&T). It seems to work other than it won't play any notification sounds no matter which one I choose. It's not blinking the message led either.
I was having the same issue on T-Mobile, my solution was to go through each contact and make sure there were no spaces in any contact numbers. Example: 1 (123) 456-7890 would give me problems, but 1(123)456-7890 worked just fine.
nofunsally said:
Hello,
I am using a BLU Vivo XL with metroPCS service and I am having a two MMS issues: 1) Every MMS is duplicated, and 2) MMS service is very unreliable over WiFi. Also, I have 1 sms issue where my messages from some contacts do not thread/aggreagate correctly. For example, I send a sms to ContactA and when they respond, it is in a new thread, I can then continue the conversation in that new thread.
I have updated my APN information to the t-mobile settings. I have had a "phone reset" by a metroPCS CSR over chat. Any ideas on how to rectify these issues?
Click to expand...
Click to collapse
Exactly the same with me on AT&T. Any time someone sends me an MMS, I get 2 pictures instead of just one. Crazy. I also get the issue where I send a SMS, and then when they reply, it starts a new thread instead of appearing in the one I just sent. Weird. Let me know if you figure this out.
I seem to have found the CAUSE of this problem, but I have yet to find a solution. I had the same problem as the OP when receiving MMS. Instead of getting one picture, I would always get 2. No matter who was sending to me. Also, as the OP stated, "messages from some contacts do not thread/aggreagate correctly. For example, I send a sms to ContactA and when they respond, it is in a new thread, I can then continue the conversation in that new thread."
I remembered that when I got this phone, I replaced the stock messaging app with Google Messenger (I thought the stock messenger was lacking). I had a hunch that the 2 messaging apps were somehow conflicting with each other. So I deleted google messenger and had my daughter send me a picture. Boom. Problem fixed. I received only one picture from her using the stock messenger app. So I re-installed the Google Messenger app from the play store and had her send me the same picture again. This time, I received TWO pictures. I have no idea how to fix this behavior as you cannot "disable" the stock messenger app. I probably could try a different messenger app other than Google Messenger, but that's the one that I like. Anyone have any ideas?
EDIT: I deleted Google Messenger and tried a different messenger just to test, and it worked as it should. So it must me some kind of incompatibility with Google Messenger, and I'm guessing other messenger apps.
xphyle1971 said:
I seem to have found the CAUSE of this problem, but I have yet to find a solution. I had the same problem as the OP when receiving MMS. Instead of getting one picture, I would always get 2. No matter who was sending to me. Also, as the OP stated, "messages from some contacts do not thread/aggreagate correctly. For example, I send a sms to ContactA and when they respond, it is in a new thread, I can then continue the conversation in that new thread."
I remembered that when I got this phone, I replaced the stock messaging app with Google Messenger (I thought the stock messenger was lacking). I had a hunch that the 2 messaging apps were somehow conflicting with each other. So I deleted google messenger and had my daughter send me a picture. Boom. Problem fixed. I received only one picture from her using the stock messenger app. So I re-installed the Google Messenger app from the play store and had her send me the same picture again. This time, I received TWO pictures. I have no idea how to fix this behavior as you cannot "disable" the stock messenger app. I probably could try a different messenger app other than Google Messenger, but that's the one that I like. Anyone have any ideas?
EDIT: I deleted Google Messenger and tried a different messenger just to test, and it worked as it should. So it must me some kind of incompatibility with Google Messenger, and I'm guessing other messenger apps.
Click to expand...
Click to collapse
Yup, there appears to be a non-stock messenger app problem. Both Google Messenger and Textra were resulting in duplicate MMS.
I saw this thread and thought I would jump on here real quick. My GF also has metro PCS and she keeps trying to swap the default messaging client out with say GO SMS pro. And whenever she gets a new text she doesnt get any audible notifications. And the LED doesnt light up so she has to manually check her phone all the time. Has anyone else experienced that? Have a fix?
cas8180 said:
I saw this thread and thought I would jump on here real quick. My GF also has metro PCS and she keeps trying to swap the default messaging client out with say GO SMS pro. And whenever she gets a new text she doesnt get any audible notifications. And the LED doesnt light up so she has to manually check her phone all the time. Has anyone else experienced that? Have a fix?
Click to expand...
Click to collapse
Swipe down from the status bar, click the little icon on the right, select GO SMS pro, toggle the Set to important notice.
Phone type: Blu Life One X on Android 5.1 (whatever happened to Blu promises for a droid version update? Word of caution: Don't believe Blue marketing 'promises'. Nice phone, but don't buy it unless its the OS you are willing to live with until your next phone)
Ever since google began sending love notes about its texting app becoming obsolete and I began using a different texting app (forget which one), I started having problems with duplicate messages being received. Last night I installed Textra and thought the problem was finally gone. Today while looking at the same texts received during testing last night, I suddenly have duplicate texts from last night for some messages (they were single copies last night). Really bizarre. I have also noticed that with Textra, the double text replies seem to now be only with my group texts.
Reading various threads, I became suspicious that maybe something in the Google contact phone numbers has become corrupted. Sure enough, some of the group contact phone numbers could no longer be easily edited. I messed around with the suspect contact information until I could edit the phone number to its simplest form (from +1 (123) 345-7890 changed to 123-456-7890). Seems to be working now. Will need another day to see if the texting acts up once again.
Now to figure out what is corrupting my Google contact information...
it's the 6.0 marshmallow update ..my Blu Vivo was just fine until i updated my phone i suggest you factory reset your phone.