some questions about warranty - Xperia Z Q&A, Help & Troubleshooting

if i root my device i lose warranty?
if i flashed my country stock sony ftf sony can see that i flashed a rom?
my bootloader is locked

ihaxda1 said:
if i root my device i lose warranty?
if i flashed my country stock sony ftf sony can see that i flashed a rom?
my bootloader is locked
Click to expand...
Click to collapse
No
warranty will void when u unlock bootloader
Or some damages because of unofficial 3rd party tools
So try to Flash via Emma Flash tool (from Xperia Developers)
if need to repair try SUS
and be careful if wanna use another tools :good:
(i got these info from talk.sony & xperiablog)

x102x96x said:
No
warranty will void when u unlock bootloader
Or some damages because of unofficial 3rd party tools
So try to Flash via Emma Flash tool (from Xperia Developers)
if need to repair try SUS
and be careful if wanna use another tools :good:
(i got these info from talk.sony & xperiablog)
Click to expand...
Click to collapse
i did stuff with root and my device got stuck so i flashed with this http://forum.xda-developers.com/showthread.php?t=2229790
the stock rom i had before i rooted so i still got warranty?

ihaxda1 said:
i did stuff with root and my device got stuck so i flashed with this http://forum.xda-developers.com/showthread.php?t=2229790
the stock rom i had before i rooted so i still got warranty?
Click to expand...
Click to collapse
yeah
if u used a flash tool and didn't damage ur phone its OK > u have warranty :good:

thx

Related

[Q] Can I get my guarantee back after i unlocked bootloader?

My X8 was rooted and unlocked bootloader. I know that I will lost my guarantee.
But I have problem with my LCD touchscreen. It's the hardware problem, not software. So, I think I can get my guarantee.
how SEC identify the rooted and unlocked phone?? Can I get my guarantee back??
Re-lock bootloader, flash stock firmware and send your phone to Sony
eagleeyetom said:
Re-lock bootloader, flash stock firmware and send your phone to Sony
Click to expand...
Click to collapse
I read that re-locking a bootloader with a custom kernel installed would brick your phone, is that not correct? I belive the correct way would to be to reflash your phone to stock using SEUS and then lock the bootloader?
I'm not saying that eagleeyetom is wrong, I'm fairly new to this type of thing but I do remember the unlockbootloader guide stating not to relock bootloader with a custom Kernel installed as you'd brick the phone. Just trying to help
thanks for help.
my touchscreen is broken. I wanna change it to the new one.
I should relock my phone, right??
Are they check the software?? I think i've got the hardware problem..
Yeah, you're right. You should first flash stock kernel and then re-lock.
thanks.. i'll try it..

After unlock/recovery/root, how to return to stock?

Hi there!
I've unlocked using flashtool, installed CWM Recovery and rooted using the recovery-only root.
Now, I need to return the phone to as stock as possible - certainly removing root, but relocking the bootloader would be a good secondary objective.
My current plan is to use the flashtool to relock the bootloader, then use the PC software to repair the phone. Will this work?
Thanks for your help
Edit: I've searched the forums but can't find an answer, including in the starting thread - please link to a relevant portion instead of the whole thing if possible
Further edit: There's no 'relock' option in the flashtool - huh?
VelocityGrill said:
Hi there!
I've unlocked using flashtool, installed CWM Recovery and rooted using the recovery-only root.
Now, I need to return the phone to as stock as possible - certainly removing root, but relocking the bootloader would be a good secondary objective.
My current plan is to use the flashtool to relock the bootloader, then use the PC software to repair the phone. Will this work?
Thanks for your help
Edit: I've searched the forums but can't find an answer, including in the starting thread - please link to a relevant portion instead of the whole thing if possible
Further edit: There's no 'relock' option in the flashtool - huh?
Click to expand...
Click to collapse
As of now there is no option to relock the bootloader. You can unroot the phone by simply performing a repair system command in Sony PC Companion or flashing a stock rom. This has been explained in every single rooting or custom MOD thread.
Ya you are right. Relock bootloader using flashtool and repair or flash a ftf from flashtool.
And IIRC in the beta version of flashtool u will find option to relock under BLU. And btw u won't get back DRM keys and no Bravia engine.
shem2409 said:
You can unroot the phone by simply performing a repair system command in Sony PC Companion or flashing a stock rom. This has been explained in every single rooting or custom MOD thread.
Click to expand...
Click to collapse
Sony PC companion approach doesn't work
sdhanush1 said:
Ya you are right. Relock bootloader using flashtool and repair or flash a ftf from flashtool.
And IIRC in the beta version of flashtool u will find option to relock under BLU. And btw u won't get back DRM keys and no Bravia engine.
Click to expand...
Click to collapse
I don't see the option to relock anywhere - perhaps as I did the unlock on another PC?
If you can't get it to work with PC Companion use SUS (Sony Update Service which you can download from Sony's website) http://www.sonymobile.com/gb/tools/update-service/ --> for UK
shem2409 said:
If you can't get it to work with PC Companion use SUS (Sony Update Service which you can download from Sony's website) http://www.sonymobile.com/gb/tools/update-service/ --> for UK
Click to expand...
Click to collapse
The phone contains modified software that cannot be upgraded - ah well!
VelocityGrill said:
The phone contains modified software that cannot be upgraded - ah well!
Click to expand...
Click to collapse
You have to relock the bootloader with flashtool beta4,click on BLU.
Flash a stock rom and repair it by update service.
Sent from my SO-02E using xda premium
gm007 said:
You have to relock the bootloader with flashtool beta4,click on BLU.
Flash a stock rom and repair it by update service.
Sent from my SO-02E using xda premium
Click to expand...
Click to collapse
Thanks - I expected there to be a separate button for relocking - whoops!
I've flashed the stock ROM and that's gotten rid of the root. It also says that the bootloader can be unlocked, so that seems all perfect as far as I'm concerned. Thanks for your help, ladies and gentlemen.

Rooting, Unrooting and Warranty

Hello xda members!
I am using Xperia SP without touching anything.
I mean I didn't flash any roms - root it - unlock bootloader etc.
I wan't to root my phone but I am afraid of loosing my warranty.
I can see at some threads if I unroot my phone and repair it with PC Companion or SEUS it's like
i get back my warranty.
Is it true?
Thanks
Do whatever you want on a LOCKED bootloader. You just need to make a copy of your actual firmware, a .ftf file to use with flashtool. If you need to send your phone for warranty repair you flash the .ftf and it gets everything like new.
cachanilla86 said:
Do whatever you want on a LOCKED bootloader. You just need to make a copy of your actual firmware, a .ftf file to use with flashtool. If you need to send your phone for warranty repair you flash the .ftf and it gets everything like new.
Click to expand...
Click to collapse
So should I root it?
UltraWelfare said:
So should I root it?
Click to expand...
Click to collapse
Definitely
cachanilla86 said:
Do whatever you want on a LOCKED bootloader. You just need to make a copy of your actual firmware, a .ftf file to use with flashtool. If you need to send your phone for warranty repair you flash the .ftf and it gets everything like new.
Click to expand...
Click to collapse
Nanostray said:
Definitely
Click to expand...
Click to collapse
I am going to follow this guide [http://forum.xda-developers.com/showthread.php?t=2440375]
it requires me to flash some old kernel then root then flash the new.
Will this interfere with the warranty because I am flashing?
Or is it OK to flash?
UltraWelfare said:
I am going to follow this guide [http://forum.xda-developers.com/showthread.php?t=2440375]
it requires me to flash some old kernel then root then flash the new.
Will this interfere with the warranty because I am flashing?
Or is it OK to flash?
Click to expand...
Click to collapse
I don't think flashing will affect your warranty, but if it does and you want to send the device back for repairs, just use SEUS or PC compagnon to do a repair
Nanostray said:
I don't think flashing will affect your warranty, but if it does and you want to send the device back for repairs, just use SEUS or PC compagnon to do a repair
Click to expand...
Click to collapse
OK Thanks.I am going to flash - root my phone right away
Hope that everything goes ok! :crossesfingers:
Thanks everyone for their help
I rooted my phone.
Topic can close / delete

[q] want to replace rooted z1 in sony servuce center

I got damage in my z1.Sony is ready to bear it.but z1 is rooted and unlocked bootloader also.i am on nuts rom 4.4.
What Precautions to be taken So sony Service centre not caught me???:silly:...
Steps to get back plzz
restore your TA backup and repair software using pccompanion
backup ta not recognise device
Sir i am noob kindly tell me whole process from starting plzz..need help really
restore your TA backup using the same tool you used to back it up (You did make a TA backup?) If not then use flashtool to relock it
Download PCCopanion, run it, attach phone to computer and click on software update, if it says you have the latest software then click on repair my phon.e
my phone is dead coz of u thanx..
i done exactly u said i restored backup and my phone got dead help nowww
pathanraj said:
i done exactly u said i restored backup and my phone got dead help nowww
Click to expand...
Click to collapse
now repair your phone using pccompanion
Please follow all the instructions.
Once you have relocked then you will not be able to boot if you have flashed a custom kernel.
phone dead no recognise by pc companion
gregbradley said:
now repair your phone using pccompanion
Please follow all the instructions.
Once you have relocked then you will not be able to boot if you have flashed a custom kernel.
Click to expand...
Click to collapse
i restore ta backup..it ask for restart.i restart..and my phone is not restarting now..not recognise by pc companion too.now what help..
pathanraj said:
i restore ta backup..it ask for restart.i restart..and my phone is not restarting now..not recognise by pc companion too.now what help..
Click to expand...
Click to collapse
please follow the instructions
Download pccompanion, run it, choose software update, then click on repair phone and follow the instructions it says
gregbradley said:
please follow the instructions
download pccompanion, run it, choose software update, then click on repair phone and follow the instructions it says
Click to expand...
Click to collapse
man pc companion not recognising it.. its dead how pc companion can find it..
click here
http://prntscr.com/3nd4su
then here
http://prntscr.com/3nd4wj
Then here
http://prntscr.com/3nd50a
then follow the instructions
Do not attach the phone until it asks you to do it in flashmode
I flash it with flashtool
gregbradley said:
click here
http://prntscr.com/3nd4su
then here
http://prntscr.com/3nd4wj
then here
http://prntscr.com/3nd50a
then follow the instructions
do not attach the phone until it asks you to do it in flashmode
Click to expand...
Click to collapse
i flashed it with flashtool..now i am on .534 firmware..can i take z1 to sony service center now or have to do more..have my bootloader is locked? I have still my drm keys with me??answere plkzz all things
gregbradley said:
restore your TA backup using the same tool you used to back it up (You did make a TA backup?) If not then use flashtool to relock it
Download PCCopanion, run it, attach phone to computer and click on software update, if it says you have the latest software then click on repair my phon.e
Click to expand...
Click to collapse
gregbradley said:
now repair your phone using pccompanion
Please follow all the instructions.
Once you have relocked then you will not be able to boot if you have flashed a custom kernel.
Click to expand...
Click to collapse
gregbradley said:
please follow the instructions
Download pccompanion, run it, choose software update, then click on repair phone and follow the instructions it says
Click to expand...
Click to collapse
gregbradley said:
click here
http://prntscr.com/3nd4su
then here
http://prntscr.com/3nd4wj
Then here
http://prntscr.com/3nd50a
then follow the instructions
Do not attach the phone until it asks you to do it in flashmode
Click to expand...
Click to collapse
There are 4 answers already, please follow them, I never said to use flashtool to flash 534 FW, I said to use flashtool to relock your bootloader
Repair your phone using pccompanion. If the bootloader is unlocked then it wont work, and it will tell you.
If it is locked then it will work and you will be on a factory shipped latest firmware.
I'm on. 257 repairing thru pc companion
gregbradley said:
There are 4 answers already, please follow them, I never said to use flashtool to flash 534 FW, I said to use flashtool to relock your bootloader
Repair your phone using pccompanion. If the bootloader is unlocked then it wont work, and it will tell you.
If it is locked then it will work and you will be on a factory shipped latest firmware.
Click to expand...
Click to collapse
I am now on. 257 flash thru flashtool and bootloader status in service menu is bootloader unlock allowed:yes
Now repairing with pc companion..Is there any problem mate???
pathanraj said:
.Is there any problem mate???
Click to expand...
Click to collapse
The problem is that you are not reading.
eclyptos said:
The problem is that you are not reading.
Click to expand...
Click to collapse
Sorry but I got feared when phone die..and flash it with. 257.. now my phone is repairing in sony pc companion
companion..let's see what's the result..I want to know that will drm keys are restore when repaired??
pathanraj said:
.I want to know that will drm keys are restore when repaired??
Click to expand...
Click to collapse
I answered to this question on your other thread. Anyway, PCC do not restore any DRM Keys, then No.
my keys are active in security menu inside servic. test
I checked in security as all keys are damn active there..is all thing alright??
pathanraj said:
I checked in security as all keys are damn active there..is all thing alright??
Click to expand...
Click to collapse
Yes.
one last Question
eclyptos said:
Yes.
Click to expand...
Click to collapse
As I repaired my phone successfully with Pc companion
companion..I am still on. 257 and pc companion showing my device up to date..no matters to upgrade to 4.4 bcoz want to replace it with new..but all is alright??
My drm keys are active all..
Bootloader unlock allowe'd is Yes
Now is there anything left that void my warranty..
pathanraj said:
As I repaired my phone successfully with Pc companion
companion..I am still on. 257 and pc companion showing my device up to date..no matters to upgrade to 4.4 bcoz want to replace it with new..but all is alright??
Click to expand...
Click to collapse
Doesn't matter.
pathanraj said:
My drm keys are active all..
Bootloader unlock allowe'd is Yes
Now is there anything left that void my warranty..
Click to expand...
Click to collapse
No.

[Q] Help Needed rooting XZ..running on stock 4.4.2 OTA update

Hey guys I want to root my XZ... I was going through a lot of reading on xda for the procedure but I am confused right now. Plz help me. I have C6602 currently it is runnig on stock 4.4.2 .230 INDIAN version which I got 5 days ago OTA.. Please tell me the detaill procedure. It will be really helpful..Do I need to unlock bootloader first for rooting XZ?? After root how to get back the bravia engine and gracenote,..etc... I read somewhere on xda that I need to take backup of some TA partition to get back BE2 n music gracenote...etc and I need to root first for that then unlock bootloader...what is the exact sequence ?? please guide me...i would be very thankful..kinda stuck here..
I have downloaded following softwares after going through various threads:
1. adb_fastboot.zip
2. flashtool-0.9.16.1-windows
3. Xperia Z (C6602)_10.5.A.0.230_Generic IN.ftf
4. Flashtool-drivers-1.5-20140318
5. Xperia_Z_driver from sony site
6. towelroot APK
I want to install custom rom also
onkarsingh_pardeshi said:
Hey guys I want to root my XZ... I was going through a lot of reading on xda for the procedure but I am confused right now. Plz help me. I have C6602 currently it is runnig on stock 4.4.2 .230 INDIAN version which I got 5 days ago OTA.. Please tell me the detaill procedure. It will be really helpful..Do I need to unlock bootloader first for rooting XZ?? After root how to get back the bravia engine and gracenote,..etc... I read somewhere on xda that I need to take backup of some TA partition to get back BE2 n music gracenote...etc and I need to root first for that then unlock bootloader...what is the exact sequence ?? please guide me...i would be very thankful..kinda stuck here..
I have downloaded following softwares after going through various threads:
1. adb_fastboot.zip
2. flashtool-0.9.16.1-windows
3. Xperia Z (C6602)_10.5.A.0.230_Generic IN.ftf
4. Flashtool-drivers-1.5-20140318
5. Xperia_Z_driver from sony site
6. towelroot APK
I want to install custom rom also
Click to expand...
Click to collapse
1) You dont need to unlock the bootloader to root, towelroot method will root phone just fine
2) Unlocking bootloader caused some issues in BE but if you are just rooting without unlocking there wont be any issues
3) Unlock bootloader only if you are planning to flash custom roms(Remember unlocking bootloader WILL void your warranty)
4) Flashing custom kernels and roms is risky business so please read up before doing anything
androidtweaker1 said:
1)
3) Unlock bootloader only if you are planning to flash custom roms(Remember unlocking bootloader WILL void your warranty)
Click to expand...
Click to collapse
Nope, I just sent my XZ to repair service for broken glass, BL was unlocked and I didn't even re-locked it before sending to customer service. Everything went fine, repaired, ROM updated and still under warranty.
babylonbwoy said:
Nope, I just sent my XZ to repair service for broken glass, BL was unlocked and I didn't even re-locked it before sending to customer service. Everything went fine, repaired, ROM updated and still under warranty.
Click to expand...
Click to collapse
Broken glass was a "hardware issue'
If your phone goes kapoot(Hard brick) while tinkering with roms or anything software related and your BL is unlocked chances are the service center might not honor warranty as it will be a "Software issue'
androidtweaker1 said:
Broken glass was a "hardware issue'
If your phone goes kapoot(Hard brick) while tinkering with roms or anything software related and your BL is unlocked chances are the service center might not honor warranty as it will be a "Software issue'
Click to expand...
Click to collapse
Sorry I know I'm late but it can be helpful for some to make some precision about warranty...
I said that because lots of peoples always think as long as you unlock BL warranty is lost no matter if it's software or hardware related.
Even Sony website says on unlock bootloader official page "warranty may be voided".
I'm sure there's Xperia owner that doesn't bother sending their smartphone to repair center just because they think it is useless as they unlocked BL...
Now if they read this they know there's always a chance to repair under warranty.

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